2013 Lexus RX350 complaints

THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON THE RIGHT PASSENGER SIDE, BOTH FRONT AND REAR, SUSTAINED THE MOST INJURIES. NONE OF THE 10 AIRBAGS DEPLOYED. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WHICH CAUSED THE OCCUPANTS TO BECOME ILL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ODOR WAS CAUSED BY MOISTURE BUILD UP AROUND THE AIR CONDITIONING FILTER BUT NO REMEDY WAS AVAILABLE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BRAKE. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL AND TEST DROVE MY VEHICLE FOR THE COMPLAINT AND FOUND OUT A MANUFACTURING ISSUE WITH THE ROTOR OF THE BRAKES. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE REAR HATCHBACK DOOR STARTED TO CLOSE AUTOMATICALLY WHILE SHE WAS IN THE REAR AREA, STRIKING THE CONTACT WITHOUT WARNING. THE CONTACT MENTIONED THAT IT TOOK EXTREME FORCE TO MAKE THE DOOR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,521. *TR

MY NEW 2013 LEXUS RX-350 MAKES A SIGNIFICANT AUDIBLE "CLUNKING" SOUND FROM THE REAR OF THE VEHICLE WHEN THE VEHICLE COMES TO A FIRM STOP AT EITHER LOW OR HIGH SPEEDS. THIS CLUNKING SOUND OCCURS WITH EVERY STOP FROM JUST A FEW MILES AN HOUR TO FASTER SPEEDS. LEXUS OF LAS VEGAS MAINTENANCE PERSONNEL HAVE LOOKED AT THE CAR AND CONFIRM THE "CLUNKING" SOUND IS FRAME/SUSPENSION RELATED AND IS NOT A LOOSE SPARE TIRE OR OTHER ISSUE. THEY INDICATE IT IS NOT A SAFETY ISSUE AND THERE IS NO FIX AS IT IS A PECULIARITY/DEFECT WITH ALL 2013 LEXUS RX-350 CARS. I PERSONALLY DROVE ANOTHER 2013 LEXUS RX-350 AT THE DEALERSHIP WHICH MAKE THE SAME CLUNKING SOUND FROM THE REAR OF THE VEHICLE. THE REPEATED "CLUNKING SOUND" IS IS DEFINITELY A VEHICLE DEFECT IN MY 2013 LEXUS RX-350. I AM NOT A SAFETY ENGINEER NOR WERE ANY OF THE LEXUS REPRESENTATIVES WHO LOOKED AT THE CAR AND THE "CLUNKING" SOUND ISSUE. I AM CONCERNED THAT THIS IS A SIGNIFICANT SAFETY ISSUE. FROM A MENTAL STATE OF MIND STANDPOINT, THE REPEATED "CLUNKING" SOUND WHEN STOPPING IS A MAJOR ATTENTION DISTRACTION AND REPRESENTS A SAFETY ISSUE FOR ME GIVEN IT'S INTENSITY AND CONSTANT REPEATABILITY. MY 2013 LEXUS RX-350 CAN BE MADE AVAILABLE FOR YOUR INSPECTION. REQUEST YOU RESEARCH THE ROOT CAUSE OF THE REPEATED "CLUNKING" SOUND IN THE 2013 LEXUS RX-350 SERIES OF VEHICLES, AND MY VEHICLE, AND DETERMINE IF IT IS A SAFETY ISSUE FOR ME AND OTHERS WHO OWN 2013 LEXUS RX-350 VEHICLES. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR

BRAKE LIGHT SWITCH IS DEFECTIVE, JUST LIKE THE RECALL ISSUED TO 2004 LEXUS MODELS. PLEASE INVESTIGATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS DRIVING IN SNOW 10 MPH WHEN ANTILOCK BRAKES QUIT WORKING. LEXUS SAID IT WAS THE BRAKER ACTUATOR ASSEMBLY. *TR ## VIN FAILED ##

I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH GOING INTO THE EXIT. MY FOCUS WAS STEERING THE VEHICLE TO AVOID OBJECTS AND TRAFFIC. WE CRASHED ACROSS A FOUR LANE CONCRETE CURBED BOULEVARD AND INTO A CHAIN-LINK FENCE. I STEERED DOWN A FRONTAGE ROAD AND BROUGHT THE VEHICLE TO A STOP. THIS WAS A 30 SECOND + EVENT. THE BLACK BOX CAPTURED 9.5 SECONDS OF INFORMATION. LEXUS DOWNLOADED THE BLACK BOX AND I REQUESTED A COPY OF THE INFORMATION WHICH THEY DID FURNISH ON A THUMB DRIVE. THEY IMMEDIATELY ERASED ALL EVIDENCE OF THE CRASH FROM THE VEHICLE DATA RECORDER AND PROCLAIMED THERE WERE NO PROBLEMS WITH THE VEHICLE. THE THUMB DRIVE DATA CLEARLY DISPLAYS THAT THE CAR WAS TRAVELING 69 MPH ON THE DATA RECORDER. IT ALSO SHOWS THAT THE CC DROPPED OUT DURING THE CRASH. I RECEIVED A LETTER FROM TOYOTA LEGAL IN TORRANCE, CA, INDICATING THAT THEIR REVIEW OF THE VEHICLE FOUND NOTHING WRONG WITH IT AND THE CASE WAS CLOSED. THE BODY SHOP REPAIRS WERE $16K PLUS THE DEPRECIATED VALUE OF THE VEHICLE IS $11K. NALLEY LEXUS GALLERIA, SMYRNA, GA, WHERE THE VEHICLE WAS PURCHASED, DEFERS ALL COMMUNICATIONS TO TOYOTA. I HAVE BEEN A TOYOTA CUSTOMER SINCE 1990