Page 4 of 5 · complaints 151–200 of 216

2000 Lexus RX300 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Latches/Locks/Linkages › Doors › Latch
Filed Aug 23, 2007IL

2000 LEXUS RX 300 WITH BACK DOOR LOCK PROBLEM CUSTOMER STATES THAT THIS IS A SERIOUS SAFETY PROBLEM**CC THE CONSUMER STATED SHE HAS A DEFECT WITH THE REAR DOOR OF THE VEHICLE IT WILL NOT UNLOCK WITH THE KEY OR REMOTE CONTROL. THE CONSUMER STATED UNFORTUNATELY THERE IS NO OTHER WAY TO OPEN THE DOOR. *TR

Power Train › Automatic Transmission
Filed Aug 15, 200794,500 milesTX

CAR HAS 94,000 MILES AND HAS RECEIVED ALL SCHEDULED MAINTENANCE, INCLUDING COMPREHENSIVE 90K SERVICE TWO MONTHS AGO. NO IMPENDING PROBLEMS WERE REPORTED BY DEALER. CAR MADE CLINGING/HESITATION WHEN LEAVING STOP SIGN 2-3 TIMES. PARKED CAR AND STOPPED ENGINE. CAR WOULD NOT MOVE IN REVERSE. SHIFTED TO DRIVE - CAR MOVED FWD AS MUCH AS POSSIBLE (LIMITED SPACE). TRIED REV AGAIN - CAR MOVED 12-18 INCHES AND MADE VERY ABRUPT STOP. COULD NOT SHIFT TO NEUTRAL. TOOK CAR TO DEALER WHO RECOMMEND COMPLETE TRANSMISSION REPLACEMENT. DID SEARCH FOR "RX300 TRANSMISSION FAILURE ON INTERNET - FOUND DOZENS OF REPORTS OF SIMILAR PROBLEM - COMPLETE TRANSMISSION FAILURE, WITH ABSOLUTELY NO WARNING, ON THIS MAKE/MODEL OF CAR WITH SIMILAR MILEAGE. I BELIEVE THIS IS A MANUFACTURING DEFECT THAT SHOULD BE INVESTIGATED.*JB

Fuel System, Other › Storage › Fuel Gauge System
Filed Jul 12, 2007CT

FUEL GAUGE INDICATOR WILL READ THE WRONG READING AND CAUSE VEHICLE TO SHUT OFF WHILE DRIVING WITH NO WARNING. DEALER NOTIFIED.THE FUEL GAUGE WAS STANDING AT A QUARTER OF A TANK AND SUDDENLY WHEN NEXT TIME VEHICLE WAS STARTED THE INDICATOR WILL JUMP TO 3 QUATERS FULL , AND IT CREATED MISS JUDGEMENT. DEALER STATED NO TO FIX IT OR REPLACE IT . CONSUMER HAD NO IDEA THE FUEL TANK WAS EMPTY. *AK

Power Train › Automatic Transmission
Filed May 31, 200785,350 milesDE

BOUGHT 2000 LEXUS RX300. 85,000 MILES. TRANSMISSION IS SHOT! *TR

Power Train › Automatic Transmission
Filed Feb 8, 200792,000 milesNY

TRANSMISSION FAILURE. *JB

Power Train › Automatic Transmission
Filed Feb 1, 2007PA

SITTING IN TRAFFIC AND STARTED TO MOVE WHEN I NOTICED A FEELING LIKE I WAS ON ICE. A SLIGHT SLIP, THEN I MOVED. NOT EVEN A HALF MILE DOWN THE ROAD AND MY CAR WOULD NOT MOVE. THE ENGINE REVVED BUT NO MOVEMENT AT ALL! MY TRANSMISSION WENT OUT AT 85,000 MILES!!! *JB

Power Train › Automatic Transmission
Filed Feb 1, 200776,500 milesCA

TL*- WHILE DRIVING ON THE ROAD THE TRANSMISSION FAILED ON A 2000 LEXUS RX300. THE VEHICLE WOULD NOT GO INTO NEUTRAL THE VEHICLE WOULD ACCELERATE AT LOW SPEEDS AT 15 MPH. THE CONTACT TOOK THE VEHICLE TO DEALER, AND THE DEALER STATED THAT THEY TRIED TO SEE IF THE MANUFACTURER WOULD COVER THE VEHICLE UNDER GOODWILL, BUT THE MANUFACTURER INSISTED THAT THEY COULDN'T COVER THE REPAIR DUE TO THE FACT THAT VEHICLE WAS NOT UNDER WARRANTY.

Power Train › Automatic Transmission
Filed Feb 1, 2007SC

MY 2000 LEXUS RX300 TRANSMISSION HAS REQUIRED REPLACEMENT @ 90,000 MILES. I HAVE SPENT $3000.+ FOR REPAIRS. I BELIEVE THAT RECALL WOULD RESTORE FAITH IN THE NAME OF QUALITY FOR LEXUS. BE HONEST. *NM

Power Train › Automatic Transmission
Filed Jan 30, 200776,000 milesCA

TL*- THE CONTACT STATED THAT THE TRANSMISSION ON A 2000 LEXUS RX 300 FAILED. WHILE DRIVING THROUGH AN INTERSECTION THE VEHICLE SUDDENLY STARTED TO LOSE POWER AND STALLED. THE CONTACT WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. WHILE TRYING TO ACCELERATE THE VEHICLE WOULD NOT ACCELERATE OR GO INTO REVERSE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALERSHIP. AT THE DEALERSHIP, THEY REPLACED THE TRANSMISSION ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD RECEIVED REGULARLY SCHEDULED SERVICING.*AK

Power Train › Automatic Transmission
Filed Jan 8, 200790,000 milesNC

FAILED TRANSMISSION AFTER 90,000 MILES ON A $50,000 LEXUS RX 300.*JB

Power Train › Automatic Transmission
Filed Dec 26, 200695,000 milesCO

TL* - ON 12-22-06 WHILE DRIVING ON THE HIGHWAY AT 70 MPH TRANSMISSION DROPPED TO FIRST GEAR AND WOULD NOT MOVE OUT OF FIRST GEAR. THE CONTACT STATED THAT THE VEHICLE HAS BEEN SERVICED AT THE DEALERSHIP ON SCHEDULE. THE CONTACT CURRENTLY HAS VEHICLE AT THE REPAIR FACILITY. *AK UPDATED 2/27/2007 - *NM

Power Train › Automatic Transmission
Filed Dec 9, 2006138,000 milesOH

PURCHASED 2000 LEXUS RX300. SERVICED BY DEALER AT ALL RECOMMENDED TIMES. ONE PREVIOUS OWNER PRIOR TO ME. AT APPROXIMATELY 125,000 MILES. ENGINE LIGHT CAME ON, DIAGNOSTIC DONE. NEED NEW TRANSMISSION. APPARENTLY THIS IS A WELL KNOWN PROBLEM WITH THIS MODEL. HOW CAN THEY BE ALLOWED TO SELL DEFECTIVE PRODUCT TO CONSUMERS? ISN'T THAT FRAUD? *JB

Power Train › Automatic Transmission
Filed Dec 4, 2006120,000 milesCA

TRANSMISSION FAILURE. *JB

Suspension › Front › Control ArmCrash
Filed Aug 2, 200685,000 milesCA

DT*: THE CONTACT STATED WHILE TRAVELING 30 MPH, ON WET ROAD CONDITIONS, VEHICLE CONTROL WAS LOST. THE VEHICLE BEGAN TO VEER TO THE RIGHT AND THE STEERING WHEEL AND BRAKES FAILED. THE VEHICLE STOPPED WHEN IT COLLIDING WITH A PARKED VEHICLE. A PIECE OF METAL WAS OBSERVED ON THE GROUND AFTER THE INCIDENT. THERE WAS A POLICE REPORT TAKEN AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DETERMINED AN AIR BUBBLE IN THE METAL OF THE CONTROL ARM CAUSED THE ACCIDENT. THE SHOP REPLACED THE PASSENGER SIDE CONTROL ARM, STRUT, INNER AND OUTER TIE ROD, AND THE BOOT KIT.

Power Train › Automatic Transmission
Filed Aug 1, 2006118,000 milesCA

AFTER A FEW WEEKS OF FEELING OCCASIONAL SLIPPAGE IN THE DRIVE TRAIN OF MY 2000 RX300 (118K MILES), I HAD MY LOCAL MECHANIC CHECK IT OUT. HE DROVE TESTED IT, CHECKED ALL FLUID LEVELS, VISUALLY INSPECTED THE TRANSMISSION, TRANSFER CASE, U-JOINTS ETC AND COULDN'T FIND A PROBLEM. TODAY WITH NO FURTHER NOTICE, THE TRANSMISSION FULLY BROKE - LURCHING, CLUNKING, AND AFTER PULLING OVER TOTAL SLIPPAGE. I HAD IT TOWED TO A TRANSMISSION SHOP WHERE I'M WAITING FOR AN EVALUATION OF THE SITUATION. IF THIS HAD HAPPENED ON A BUSY HIGHWAY, I COULD HAVE CAUSED A SEVERE ACCIDENT, AS THERE WAS NO ACCELERATION CAUSING A VERY UNSAFE AND DANGEROUS SITUATION. *NM

Power Train › Automatic Transmission
Filed Jul 17, 200686,000 milesIA

EARLY FAILURE OF PLANETARY GEAR SET IN LEXUS RX300 TRANSMISSION FAILING IN MORNING TRAFFIC IN BUSY STREET. *JB

Electrical System
Filed Oct 29, 2005100,000 milesGA

THIS IS AN LEXUS RX300 2000 EDITION; THE PROBLEM HAS BEEN AN ELECTRICAL PROBLEM. IT STARTED WITH AN UNTRACEABLE PROBLEM IN WHICH THE REAR TAIL BRAKE LIGHT STOPPED WORKING; LATER ON, THE TWO MAIN HEAD-LAMPS STOPPED WORKING; FUSES HAVE BEEN CHANGED, BULBS HAVE CHANGED, BUT NO PROBLEM HAS BEEN FOUND. THE CAR HAS NOT BEEN IN ANY ACCIDENTS OR DAMAGE. *JB

Power Train › Automatic Transmission
Filed Sep 19, 200575,000 milesCO

MILEAGE 75000 AWD RX300 COMPLETE FAILURE OF TRANSMISSION PUMP. LOSS OF VEHICLE CONTROL AND MANUVERABILITY => DANGEROUS CAR WAS 100% MAINTAINED BY A LEXUS DEALER WEB REVEALED MANY SIMILAR FAILURES FIRST TIME TOYOTA TRIED TO USE A LIFETIME TRANSMISSION FLUID, IT DID NOT WORK!!!!*JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 7, 200570,914 milesMI

I TOOK MY LEXUS 2000 BECAUSE IT SHIMMIED BADLY. THE DEALER COULD NOT LOOSEN THE NUT BECAUSE THE WHOLE CYLINDER DISC ASSY WAS RUSTED SO BADLY THAT THEY HAVE TO SAW IT OFF. THE BRAKE PAD COULD NOT EVEN MOVE, THEY HAVE TO CHANGE THE ARM THAT CONNECT BRAKING. I WAS NEVER WARNED ABOUT THIS PROBLEM. *JB

Latches/Locks/Linkages › Hatchback/Liftgate › Lock
Filed Aug 22, 2005MI

LIFTGATE OPENS DUE TO RUST IN BALL STUD ATTACHED TO BODY. THERE IS A POSSIBILITY THAT THE LIFTGATE CAN FALL OFF DUE TO RSUT IN BALL STUD AND HINGE HARDWARE FOR LIFTGATE - 2000 LEXUS RX 300

Suspension › Front › Control Arm › Lower Ball JointCrash1 injured
Filed Jul 21, 200560,000 milesOR

DT: VEHICLE WAS PURCHASED USED FROM A HONDA DEALER IN TEXAS, BANXTEN HONDA. VEHICLE WAS JUST OUT OF THE FOUR YEAR WARRANT., HOWEVER, IT HAD POWER TRAIN WARRANTY LEFT. CONSUMER WAS DRIVING IN CALIFORNIA WHEN HE MADE A RIGHT HAND TURN AND THERE WAS AN EXPLOSION. VEHICLE PULLED VIOLENTLY TO THE LEFT AND CONSUMER WAS ABLE TO TURN VEHICLE TO THE RIGHT WITH GREAT EFFORT TO AVOID A BIG TRUCK. VEHICLE CAME TO A STOP, AND CONSUMER FOUND THAT THE BALL JOINT ON THE FRONT DRIVERS SIDE FAILED. CONSUMER HAS PHOTOGRAPHS OF THIS. INSURANCE HAD VEHICLE TOWED TO DEALER IN VAN NUYS CALIFORNIA, KEYES LEXUS. ALSO, MANAGER CHECKED ON VEHICLES SERVICE HISTORY AND FOUND THAT VEHICLE WAS SERVICED REGULARLY, AND THAT THE POWER TRAIN WARRANTY WAS STILL IN AFFECT. VEHICLE HAS ABOUT 60,000 MILES ON IT. MANUFACTRURER WAS NOTIFIED, AND TOLD CONSUMER THAT DEALER SHOULD NOT DO ANY REPAIR UNTIL FACTOR INSPECTOR HAD A CHANCE TO DO AN INSPECTION ON VEHICLE. THIS HAPPENED ABOUT JULY 11, 2005. YESTERDAY, JULY 20, 2005, MANUFACTURER CONTACTED CONSUMER AND SAID THAT INSPECTION WAS DONE, AND MANUFACTURER WOULD PAY TO HAVE VEHICLE FIXED BECAUSE THE COMPONENT WAS NOT COVERED BY THE WARRANTY. THEY WERE NOT AWARE OF ANY DEFECT WITH THE BALL JOINT. CONSUMER SAID THAT HE HAS FOUND THAT BALL JOINT HAD THE SAME PART NUMBER OF BALL JOINTS THAT THEY HAD ISSUES WITH THE FINISHING PROCEDURE FOR. RECALL ON A LEXUS GS 300 1993, RECALL WAS DATED APRIL 3, 1995, DEFECT SUMMARY STATED THAT SPHERICAL PORTIONS OF CERTAIN LOWER BALL JOI

Power Train › Automatic Transmission
Filed Jun 13, 2005120,215 milesTX

WHILE TRAVELING ON CENTRAL EXPRESSWAY IN DALLAS US75 GOING ABOUT 65 MY LEXUS RX300 LOST FORWARD ACCELERATION AS CARS ZOOMED PAST ME, THE ENGINE WAS STILL ON AS I MANAGED TO SAFELY EXIT ONTO THE ACCESS ROAD AND INTO A PARKING LOT. I TURNED THE VEHICLE OFF AND CHECKED FOR LEAKS OR A BROKEN BELT, BUT FOUND NO PROBLEM. I RESTARTED THE VEHICLE AND KEPT GOING. I TALKED TO THE LEXUS DEALER IN PLANO BUT SERVICE DEPT. WAS CLOSED AND THEY REFFERED ME TO TAKE IT INTO MY AUSTIN DEALER. I WAS TOLD THAT WITHOUT A CHECK ENGINE LIGHT NOTHING WOULD BE FOUND. I CONTINUED TO DRIVE MY VEHICLE AND WHILE ON ANOTHER TRIP IT LOST FORWARD ACCELERATION AGAIN, ONLY TO FIND OUT IT WAS THE TRANSMISSION. I HAD TO REPLACE IT , RENT A CAR AND THEN FLY BACK TO A TOYOTA DEALER TO PICK IT UP.

Engine and Engine Cooling › Engine
Filed Mar 22, 200562,500 milesCA

I PURCHASED A 2000 TOYOTA SUV. AND SUBSEQUENTLY HAD THE VEHICLE GO INTO SUDDEN COMPLETE IRREPERABLE ENGINE FAILURE WHILE DRIVING ON A BUSY ROAD. IT HAD BEEN A "RECALL", OR SERVICE BULLETIN THAT THE ITEM WAS A "GEL" PROBLEM (OR SLUDGE) WITH THE OIL IN THE MAKE AND MODEL OF THE CAR. ALTHOUGH THIS WAS A KNOWN PROBLEM, LEXUS OF MONTEREY CLAIMED THAT THEY'D NEVER SEEN SUCH A THING AND THAT THE VEHICLE NEEDED $400.00 WORTH OF DIAGNOSTICS TO SEE WHAT THE PROBLEM WAS. ON THE ADVICE OF MY USUAL AUTO MECHANIC, I CONTACTED LEXUS AND REPORTED A POSSIBLE "GEL" PROBLEM. LEXUS IMMEDIATELY SENT SOMEONE OUT TO CHECK THE VEHICLE AND PRONOUNCED IT THE MANUFACTURERS' PROBLEM THAT HAD BEEN SENT OUT AS A NOTICE TO OWNERS OF THE AUTOMOBILES. THEY PAID FOR A NEW ENGINE, AND ALSO ADVISED US THAT ALL INCEDINTAL WOULD BE COVERED. LEXUS OF MONTEREY PENINSULA DECIDED THAT THEY WANTED THE $400.00 FOR THE DIAGNOSTICS, AND WOULD NOT PAY ANY COSTS FOR A REPLACEMENT VEHICLE, AS PROMISED IN THE NOTICE LEXUS SENT US. LEXUS OF MONTEREY HAS MY VEHICLE, AND I AM REFUSING TO PAY THE DIAGNOSTIC COSTS. I AM ASKING FOR MY AUTO, FREE OF ENCUMBERANCES, AND WOULD LIKE COSTS OF RETREIVING A REPLACEMENT VEHICLE TO BE COVERED AT THEIR EXPENSE.*AK

Engine and Engine Cooling
Filed Feb 28, 200560,815 milesFL

WE PURCHASED A 2000 LEXUS RX300 WITH A V-6 IN APRIL 2003 WITH 36,000 MILES. WE HAVE RECENTLY FOUND OUT THAT THE ENGINE HAD BEEN REBUILT DUE TO SLUDGE PROBLEMS AT 31,000. WE CHANGED THE OIL EVERY 5,000 - 7,500 MILES. I HAVE NEVER HAD AN OIL RELATED ENGINE PROBLEM IN 28 YEARS OF DRIVING AND HAVE NEVER WORRIED ABOUT KEEPING OIL CHANGE RECEIPTS. I ONLY HAVE RECEIPTS FROM 44,000 AND 60,000 MILES. THE PLACE THAT CHANGED IT DOES NOT HAVE RECORD OF THE TWO OTHER CHANGES AT ABOUT 39,000 AND 51,000. I HAVE COPIES OF THE SPECIAL ADJUSTMENT LETTER THAT YOU REFER TO IN YOUR TSB'S. LEXUS HOWEVER, IS TELLING ME SINCE WE ARE NOT THE ORIGINAL OWNER THAT THIS LETTER AND OFFER DO NOT APPLY TO US. THEY HAVE OFFERED TO PAY HALF OF THE REPAIR WHICH WE HAVE WORKED DOWN TO OUR PORTION $4,200. THEY HAVE NOT PULLED THE HEADS OR THE OIL PAN AND YET THEY KNOW THAT THE WHOLE ENGINE NEEDS TO BE REPLACED. THIS TELLS ME THAT THEY HAVE HAD EXPERIENCE WITH THIS ISSUE BEFORE. OUR VEHICLE HAS NEEDED AN ENGINE EVERY 30,000 MILES. I HAVE KEPT ENGINES UP TO OVER 120,000 MILES WITHOUT FAILURE. IF WE HAVE THEM FIX THE ENGINE I AM TOLD THAT THEY WILL MACHINE THE HEADS AT THE LEXUS DEALER, NOT REPLACE THEM, YET THE BLOCK NEEDS TO BE REPLACED. MY INVESTIGATING ON THE INTERNET LEADS ME TO BELIEVE THAT THE PROBLEM IS IN THE HEADS. JUST MACHINING THEM AND PUTTING THEM BACK ON WILL ONLY ENSURE THAT I WILL BE DEALING WITH THEM IN ANOTHER 30,000 MILES FOR THE SAME PROBLEM. IT SEEMS THAT THEY HAVE A PROBLEM WITH THIS ENGINE T

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Jan 26, 200540 milesNY

AFTER APPROXIMATELY 62,000 ENGINE LIGHT ILLUMINATED. THE OXYGEN SENSOR WAS REPLACED BY MY LOCAL REPAIR SHOP. AFTER THE ENGINE LIGHT CAME BACK ON, AND I REATTEMPTED TO USE MY LOCAL SHOP 3 TIMES I BROUGHT IT TO THE DEALER. THE PROBLEM IS THE MASS AIRFLOW SENSOR/METER. THIS SEEMS VERY PREMATURE FOR THIS TYPE OF PART TO FAIL. FOR A AUTO COMAPNY THAT PROFESSES QUALITY I WAS DISAPPOINTED FOR THIS PROBLEM TO ARISE. I AM PAST WARRANTY AND AM PETITIONING LEXUS TO PAY FOR SOME OF THE REPAIR. *AK

VisibilityCrash4 injured
Filed Aug 9, 2004GA

CONSUMER LOST CONSCIOUSNESS BRIEFLY WHICH RESULTED IN ACCIDENT.*MR AS A RESULT THE DRIVER HIT A ROAD SIGH WHICH CAUSED THE WINDSHIELD TO BREAK. THE TOP OF THE DRIVERS HEAD HIT THE MOON ROOF AND SHATTERED THE GLASS. AS A RESULT THOUSANDS OF GLASS SHARDS BECAME EMBEDDED INTO THE CONSUMER'S SCALP. THE CONSUMER BELIEVES THIS WAS NOT SAFETY GLASS. THE DRIVER ALSO SUSTAIN EYE INJURY WHEN SHARDS OF GLASS RESULTED IN A HEMORRHAGE AND SCARRED EYEBALL. OPTHAMOLOGIST RECOMMENDED PLASTIC SURGERY. *NM

Vehicle Speed Control
Filed Jul 23, 2004PA

PROBLEMS WITH UNINTENDED ACCELERATION IN 2000 LEXUS 300.*MR WITHIN THREE MONTH OF THE CONSUMER TAKING DELIVERY OF THE VEHICLE THE CONSUMER EXPERIENCED THREE INCIDENTS OF SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER TRADED THE VEHICLE IN FOR A 2002 RX 300 AND HASN'T HAD ANY PROBLEMS. *NM

Suspension › Rear
Filed Jul 19, 200479,600 milesCA

REAR SUSPENSION BROKEN UPON IMPACT WITH ROAD DEBRIS.*MR THE VEHICLE TRAVELED AT APPROXIMATELY 30 MPH AND WOBBLED. THE REAR CONTROL ARMS WERE REPLACED. THE CONSUMER HAS THE OLD PART IN HIS POSSESSION. THE CONSUMER INDICATED THAT THE CONTROL ARMS WERE MADE OF THIN TUBING, APPROXIMATELY .6 INCHES IN OUTSIDE DIAMETER AND WELDED TOGETHER. THE CONTROL ARM BROKE RIGHT NEXT TO THE WELDING SPOT. *NM

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed Mar 23, 2004VA

WHILE PULLING INTO A PARKING SLOT IN A PARKING GARAGE, MY CAR ACCELERATED SUDDENLY, CRASHING INTO THE CONCRETE WALL. BOTH AIR BAGS WERE DEPLOYED, FILLING CAR WITH SMOKE AND LEAVING DRIVER'S ARM WITH SOME KIND OF BURN AND SCABBING. DRIVER'S KNEES HIT DASHBOARD FORCEFULLY.*AK

Vehicle Speed ControlCrash1 injured
Filed Mar 9, 200447,075 milesMI

WHILE PULLING INTO A PARKING SLOT IN A GARAGE, MY LEXUS RX300 SUDDENLY ACCELERATED AND SLAMMED INTO A CONCRETE WALL. BOTH FRONT SEAT PASSENGER AIR BAGS WERE DEPLOYED.

Engine and Engine Cooling
Filed Jan 15, 2004109,000 milesAL

ENGINE FAILED DUE TO SLUDGING. I WAS UNAWARE OF THE SPA AND HAD A USED ENGINE INSTALLED. LEXUS REFUSES TO PAY FOR THE REPAIR BECAUSE I PERFORM MY OWN MAINTENANCE

Engine and Engine Cooling
Filed Jan 15, 200456,370 milesCO

RESOLVING OIL SLUDGE REPAIR PROBLEM ON USED RX 300 WITH THIRD PARTY LEXUS DEALER--CAR BROKE DOWN ON 1200 MILE ROAD TRIP. LEXUS PAID FOR RENTAL CAR FOR RETURN TRIP. REPAIR IS UNDER WARRANTY. MY PROBLEM IS THE DEALER WE PURCHASED THE CAR FROM MUST HAVE KNOWN THIS PROBLEM EXISTED WITH THESE VEHICLES AND HAD AMPLE EVIDENCE OF LACK OF OIL CHANGES IN THE REPAIR HISTORY, YET DID NOT PULL THE VALVE COVER OFF THIS VEHICLE TO DETERMINE IF OIL SLUDGE PROBLEM EXISTED. ISN'T THAT STANDARD PRACTICE FOR ALL USED CAR INSPECTIONS? AM TOLD BY THIRD PARTY LEXUS DEALER THERER IS A MAINTENANCE PROCEDURE THAT REQUIRES THIS SLUDGE INSPECTION ON ALL V-6 TOYOTA ENGINES, YET DEALER WE PURCHASED CAR FROM SAYS THIS IS NOT REQUIRED.

Engine and Engine Cooling › Engine1 injured
Filed Sep 13, 200341,000 milesNJ

TRAVELING 60 MPH ON MERIT PKY CONNECTICUT, THE FLUID LEAKED OUT OF A BLOWN GASKET IN THE TRANSFER BOX TO THE REAR WHEEL DRIVE. THE REAR WHEELS LOCKED UP AND CAR SKIDDED 150 FT AND SPUN. A MIRACLE NO CARS OR BARRIERS WERE HIT. MOTHER SUFFERED NERVE DAMAGE FROM BEING TWISTED. HAD CAR TOWED DIRECTLY TO DEALER. THE DEALER - LEXUS OF ENGLEWOOD NJ, MADE AN ATTEMPT TO PAY OFF LEASE AND LEASE A NEW CAR BUT DID NOT FOLLOW THROUGH WITH THEIR OFFER. THEY TREATED US HORRIBLY!!! THEY GAVE US NO INFORMATION ON WHAT HAPPENED TO THE TRUCK AND THROUGH A MIRED OF LIES AND NASTY PHONE CALLS FROM THEM, WE HAVE DECIDED TO BUY A MERCEDES ML350. I WILL NEVER DRIVE A LEXUS AGAIN AND AM CURRENTLY PROCEEDING WITH LITIGATION AGAINST LEXUS AND LEXUS OF ENGLEWOOD NJ. I'VE SEARCHED THE INTERNET FOR SIMILAR PROBLEMS BUT FOUND NONE. THIS INCIDENT, I BELIEVE WAS AN ORIGINAL DEFECT OR CAUSED BY THE INCOMPETENCE OF THE SERVICE DEPARTMENT OF LEXUS OF ENGLEWOOD. THE SERVICE MANAGER JOHN LOMANDO HAS DECEIVED, LIED AND BEEN DOWN RIGHT NASTY TO US. THE TRUCK WAS SERVICED ON TIME EVERY SERVICE WITH LEXUS OF ENGLEWOOD. *JB

Air BagsCrash1 injured
Filed Jul 24, 200326,000 milesCA

AIR BAGS FAILED TO INFLATE AFTER VEHICLE WAS HIT VIOLENTLY ON THE PASSENGER SIDE/FRONT RIGHT QUARTER PANEL. VEHICLE ROLLED, STILL NOT INFLATING ANY AIR BAGS. DRIVER SUFFERED INJURY . SEAT BELTS WERE USED.*AK

SuspensionCrash
Filed Jun 10, 2003NM

VEHICLE OVERTURNED 3 TIMES DUE TO RIGHT FRONT WHEEL BREAKING. DEALER NOTIFIED.*AK

Engine and Engine Cooling › Engine
Filed Jan 22, 200336,000 milesFL

MY WIFE NOTICED A CHECK ENGINE LIGHT ON AS SHE WAS DRIVING TO WORK. SHE CALLED ME ON THE CELL PHONE AND WE TOOK THE CAR TO LEXUS OF CLEARWATER. I RECIEVED A PHONE CALL SAYING THEY HAD DETECTED SLUDGE IN THE ENGINE AND IT WOULD NEED TO BE FIXED. THEY TOLD ME THEY MIGHT COVER IT UNDER WARRANTY BECAUSE IT WAS A KNOWN ISSUE BUT THEY WOULD CALL ME BACK. I ALSO CHECKED THE WEBSITE AND LEXUS KNOWS OF THE PROBLEM AND SAYS THEY WILL STAND 100% BEHIND THE CUSTOMER FOR 8 YRS AND UNLIMITED MILES. NO OTHER REQUIRENMENT IS LISTED. MELISSA THE SERVICE PERSON SAID SHE WANTED ME TO TALK TO MARK THE REGIONAL GUY FROM LEXUS BECAUSE THEY WERE NOT GOING TO COVER IT AND THE REPAIR WOULD BE FROM 8K-12K!!!! I TOLD THEM THEY WERE CRAZY BECAUSE WE HAVE HAD EVERY MAJOR SERVICE REQUIRED BY LEXUS AND THAT OIL DOES NOT JUST BREAK DOWN IN A 3 YEAR OLD CAR. MARK TOLD ME HE HAD A HARD TIME COVERING THIS BECAUSE WE WERE OVERDUE BY 5K ON THE OIL CHANGE. I EXPLAINED IF THEY HAD KNOW OF A SLUDGE PROBLEM 8,000 MILES AGO WHEN THEY CHANGED THE OIL WHY DID WE NOT GET NOTIFIED. REGARDLESS I TOLD THEM A CARS ENGINE IS NOT RUINED BECAUSE A PERSON DRIVES A FEW THOUSAND EXTRA MILES. I TOLD HIM THE CAR IS 3 YEARS OLD AND WE WERE RETURNING THE CAR IN MARCH 28 AT THE LEASE EXPIRATION. HE TOLD ME HE COULD GET IT WAIVED FOR ME IF I SPOKE TO THE SALES MANAGER ABOUT PURCHASING ANOTHER LEXUS. I TOLD HIM I WAS NOT READY TO PURCHASE ANOTHE CAR AND DID NOT WANT THE PRESSURE OF HAVING TO BUY A NEW CAR TO GET SOMETHING FIXED THAT SHO

Service Brakes, Air › AntilockCrash1 injured
Filed Jan 4, 2003PA

2000 LEXAS RX 300 CAR SKIDED ON ICE AND FLIPPED OVER WHEN TRYING TO CORREST THE SKID

Electrical System
Filed Oct 15, 2002PA

CONSUMER STATES THAT BRAKE WARNING LIGHT IS ON. DEALER WAS CONTACTED. MR

Service Brakes, Hydraulic › Pedals and Linkages
Filed Sep 4, 2002CA

THE VEHICLE EXPERIENCED BRAKE FAILURE ON 6 DIFFERENT OCCASIONS, AND HAS BEEN INSPECTED 3 TIMES, WHEN THE PEDAL IS APPLIED IT ENGAGES AND GOES TO THE FLOOR, AFTER A FEW SECONDS THE BRAKE WILL RE-ENGAGE. THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. *JB THE CONSUMER SUGGESTED THAT IF THE BRAKES ARE UNABLE TO BE FIXED, THEN THE DEALER SHOULD RE-PURCHASE THE VEHICLE. *SCC

Fuel System, Other
Filed Aug 19, 2002IL

FUEL GAUGE INDICATOR WILL READ THE WRONG READING AND CAUSE VEHICLE TO SHUT OFF WHILE DRIVING WITH NO WARNING. DEALER NOTIFIED.*AKTHE FUEL GAUGE WAS STANDING AT A QUARTER OF A TANK. CONSUMER HAD NO IDEA THE FUEL TANK WAS EMPTY. *JG

Seat BeltsCrash1 injured
Filed Jul 29, 2002CA

THROUGHOUT THE LIFE OF SEATBELT ON THE DRIVERS SIDE, IT HAS LOOSENED 4 TO 5 INCHES DURING NORMAL DRIVING CONDITIONS AND SOMETIMES WHILE BRAKING. CONSUMER HAD A REAR END COLLISION, AND SEATBELT DIDN'T HOLD. SAME SEATBELT HAS BEEN REPLACED TWICE PRIOR TO ACCIDENT. CONSUMER SUSTAINED NECK AND CHEST INJURIES FROM HITTING STEERING WHEEL. *AK THE ANTENNA MAKES NOISE WHEN GOING DOWN, THE CENTER HIGH MOUNT BRAKE LIGHT BULB WAS REPLACED.*JB

Seat Belts › Front › AnchorageCrash1 injured
Filed Jul 29, 2002CA

SINCE I HAVE HAD THE CAR (2/2000) THE DRIVER'S SEAT BELT HAS INTERMITTENTLY LOOSENED 4-6 INCHES DURING NORMAL DRIVING CONDITIONS AS WELL AS WHILE BRAKING. THE SEATBELT HAS BEEN REPLACED 2X, BUT THE PROBLEM PERSISTED AND THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE SEATBELT LOOSENING. THE FACTORY REP SENT OUT BY LEXUS ALSO COULD NOT FIND ANYTHING THE MATTER. THE PROBLEM WAS ALWAYS INTERMITTENT. IN LATE JUNE I REARENDED 1 POSSIBLY 2 CARS WHILE GOING AT APPROX 35MPH. THE SEATBELT FAILED TO HOLD ME IN PLACE, I HIT THE STEERING WHEEL SUSTAINING AN ACUTE CHEST WALL CONTUSION (DOCUMENTED AFTER BEING TAKEN BY AMBULANCE TO THE NEAREST EMERGENCY ROOM). LEXUS CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH THE SEATBELT.*AK

Service Brakes, Hydraulic › Foundation Components
Filed Jul 18, 2002CA

OVER THE LAST 10-11 MONTHS VEHICLE HAS BEEN EXPERIENCING BRAKE PROBLEMS. VEHICLE TRAVELLING 25MPH, WHEN BRAKES ARE DEPRESSED, PEDAL WILL GO ALL THE WAY TO THE FLOOR AND THEN RETURN TO NORMAL AFTER A FEW SECONDS. VEHICLE HAS BEEN CHECKED BY DEALER 3 TIMES, AND THEY COULD NOT FIND ANY PROBLEM. CONSUMER SCARED TO DRIVE VEHICLE FEARING LOSS OF BRAKES.*AK *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 18, 2002CA

THE BRAKES HAVE FAILED AT LEAST 6 TIMES. THE VEHICLE IS USUALLY GOING ABOUT 25-30 MPH AND THE BRAKE IS ALREADY ENGAGED WHEN IT FAILS. THE BRAKE PEDAL GOES TO THE FLOOR AND A FEW SECONDS LATER RE-ENGAGES. THE VEHICLE HAS NOT GONE THROUGH ANY STANDING WATER, THE ROADS HAVE BEEN DRY AND THERE HAS NOT BEEN "PANIC" BRAKING. THE DEALERSHIP, KEYES LEXUS IN VAN NUYS, HAS BEEN UNABLE TO FIND ANYTHING WRONG AND REFUSES TO ATTEMPT TO REPLACE ANY PARTS. WE DO NOT FEEL SAFE DRIVING THIS VEHICLE.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jul 8, 2002OH

ENGINE HAS A JELL LIKE BUILDUP AND VALVES KNOCK. THERE IS A TECHNICAL SERVICE BULLETIN. PLEASE PROVIDE ANY FURHTER INFORMATION.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 25, 2002NY

CAR'S ENGINE WOULD NOT TURN OVER WHEN THE CAR WAS IN A GARAGE AFTER 5 DAYS OF NO USE. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jan 18, 2002FL

I TOOK MY VEHICLE IN FOR A NORMAL SERVICE, AND WAS IMFORMED BY THE DEALER THAT I HAD A SLUDGE BUILDUP. THEY TRIED TO BLAME ME FOR IT BY SAYING THAT IT WAS DUE TO POOR MAINTENANCE ON THE CAR. I DISPUTED THIS SINCE I HAD RECEIPTS TO SHOW I HAD THE CAR SERVICED WITHIN THE NORMAL TIMEFRAME REQUIRED BY LEXUS. (HOWEVER NOT SERVICED AT THE DEALER) THEY TOLD ME THIS PROBLEM/REPAIR WOULD COST ME $6000. TO $12000 TO CLEAN OR REPLACE THE ENGINE. I FELT THIS WAS A DUE TO A DEFECT IN THE ENGINE AND SHOULD BE COVERED UNDER WARRANTY. I HAVE SINCE FOUND NUMEROUS PEOPLE THAT ARE HAVING THE SAME PROBLEM, OR KNOW OF SOMEONE WHO HAS HAD THE SAME PROBLEM. 6 MOS LATER I SPOKE WITH AN INDIVIDUAL WHO HAD THE SAME PROBLEM AND HIS VEHICLE WAS REPAIRED BY THE DEALER AT NO COST. THE DEALER STATES THIS IS A CASE-BY-CASE BASIS, EVEN THOUGH IT IS THE EXACT SAME PROBLEM. I CONTACTED THE DEALER AGAIN AND THEY ARE NOW WILLING TO COVER HALF OF THE REPAIR, THOUGH I WOULD HAVE TO PAY FOR THE LABOR OF APPROX. $2500. I FEEL THIS SHOULD BE COMPLETELY COVERED BY LEXUS AND NOT PUT BACK ONTO THE CONSUMER. ESPECIALLY WHEN I HAVE HAD THE VEHICLE SERVICED AS REQUIRED IN THE OWNERS MANUAL. I BELIEVE THEY ARE TRYING TO COVER UP A DEFECT IN THIS VEHICLE, SINCE THIS WOULD BE A EXTREMELY COSTLY RECALL. I WAS INFORMED BY THE SERVICE MANAGER AT THE DEALERSHIP THAT YOU CAN NOT HAVE SLUDGE BUILD UP IF YOU ARE GETTING YOUR CAR SERVICED WITHIN THE REQUIRED TIMEFRAME, WHICH I DID. SO WHY DO I HAVE A SLUDGE BUILD UP? ANSWER: MUST BE

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 17, 2001OH

WHEN BRAKING THERE WAS A POPPING NOISE, AND VEHICLE TOOK LONGER TO SLOW DOWN. CONSUMER HAD TO APPLY MORE PRESSURE. THIS PROGRESSED TO CLICKING AND SQUEALING ASSOCIATED WITH SMELL OF FIRE, LIKE ROTORS WERE GRINDING. TOOK TO DEALER, AND THEY LUBED THE BRAKES, AND PIVOTED POINTS. THIS STOPPED THE NOISE, BUT DID NOT FIX THE PROBLEM. CONSUMER HAS CONTINUED TO HAVE THE PROBLEM EVERY 3000 MILES. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Oct 17, 2001OH

SHORTLY AFTER I PUCHASED MY VEHICLE I BEGAN HAVING FLAT TIRES AT 1200,1700 AND 2018 MILES. WHEN THE TIRES WENT FLAT, THEY WERE OFF THE RIM FLAT, DUE TO THE SOFT CONSTRUCTION FOR THE RUBBER FOR THE LUXURY RIDE. THE TIRE MANUFACTURER WAS NOTIFIED AND THE PROBLEM WAS REMEDIED WITH REPLACEMENTS. AT OR AROUND THE SAME TIME I NOTICED PROBLEMS WITH THE BRAKES. IE, EXCESSIVE SQUEELING, POPPING AND DELAY IN STOPPING. I HAVE MADE 4 TRIPS TO THE DEALER FOR REPAIR CONSISTING OF LUBRICATION, REAR PAD REPLACEMENT, FRONT PAD REPLACEMENT, REPLACEMENT OF BRAKE PAD HARDWARE WITH THE HARDWARE REPLACEMENT TAKING 2 WEEKS TO REPAIR AND THAT WAS AT 12000 MILES. I CONTACTED THE DEALER AGAIN REGARDING THE BRAKES AT 12913 MILES. I ALSO STATED CONCERN ABOUT THE THIN PAINT JOB ON THE AUTO AND HOW MANY CHIPS WHERE ON THE CAR AT WHICH POINT I WAS INFORMED THAT SEVERAL CUSTOMERS WHERE COMPLAINING ABOUT THE PAINT ON THEIR CARS. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 7, 2001NY

TOOK VEHICLE IN FOR A ROUTINE CHECK ,AND AFTER A COUPLE OF DAYS CONSUMER NOTICE VEHICLE WAS DRIVING DIFFERENTLY. TOOK BACK VEHICLE TO DEALER AND, THEY STATED THAT ENGINE NEEDED REPLACING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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