2010 Lexus IS 350c

Routine

Owners filed 11 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 8 times.

What fails
ComponentReportsCrashesFiresInjuries
Air Bags8
000
Tires1
000
Structure › Body1
000
Engine1
000

8 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V741000
Filed Oct 17, 2019928,220 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

Air Bags › Frontal › Passenger Side › Inflator Module19V005000
Filed Jan 9, 20191,299,448 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings18V432000
Filed Jun 26, 2018114,998 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2007-2011 Lexus GS350 and GS450h, 2006-2013 Lexus IS350 and 2010-2014 Lexus IS350C vehicles, equipped with 3.5L V6 2GR-FSE gasoline engines. The diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak.

Risk. A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy. Toyota will notify owners, and dealers will replace the fuel delivery pipe with a new pipe that has improved pulsation dampers, free of charge. The recall began August 23, 2018. Owners may contact Lexus customer service at 1-800-255-3987. Toyota's number for this recall is JLF.

Air Bags › Frontal › Passenger Side › Inflator Module18V024000
Filed Jan 9, 2018628,018 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013 Scion xB, Toyota Corolla, Corolla Matrix, Sienna, 4Runner, Lexus IS250, IS350, IS250C, IS350C, IS-F, and GX460 vehicles sold, ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP (Saipan), and the U.S. VI or "Zone A." Toyota is also recalling certain 2010 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, 4Runner, Lexus IS250, IS350, IS250C, IS350C, ES350, IS-F, GX460, and Pontiac Vibe vehicles sold, ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Toyota is also recalling certain 2009 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, Lexus IS250, IS350, ES350, IS-F, and Pontiac Vibe vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began on January 29, 2018. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.

Air Bags › Frontal › Passenger Side › Inflator Module16V340000
Filed May 23, 20161,754,517 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings14V647000
Filed Oct 15, 2014422,509 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2007-2010 Lexus LS vehicles manufactured May 9, 2006, to July 20, 2010, 2006-2011 Lexus GS vehicles manufactured January 6, 2005, to September 10, 2010, and 2006-2011 Lexus IS vehicles manufactured August 30, 2005, to September 10, 2010. Due to anti-corrosion plating remnants, fuel may leak from where the fuel pressure sensor is attached to the fuel delivery pipe.

Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy. Toyota will notify owners, and dealers will clean and reseal the fuel pressure sensor mounting area, free of charge. The recall began March 3, 2015. Owners may contact Toyota customer service at 1-800-331-4331.

Engine13V395000
Filed Sep 4, 2013101,584 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota is recalling certain model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; and model year 2006-2011 Lexus IS350 vehicles manufactured May 27, 2005, through July 13, 2011; and model year 2010-2011 Lexus IS350c vehicles manufactured November 25, 2009, through July 19, 2011. These vehicles, equipped with the 2GR-FSE engine, use bolts to secure the housing and sprocket of the Variable-Valve Timing (VVT) system gear assembly. These bolts could become loose due to abnormal impacts generated within the gear assembly immediately after a cold start-up.

Risk. The loose bolts could cause the VVT gear housing and sprocket to separate and result in the engine stopping while the vehicle is being driven, increasing the risk of a crash.

Remedy. Toyota will notify owners, and Lexus dealers will replace the VVT unit free of charge. Owners may contact Toyota at 1-800-331-4331.

Visibility/Wiper13V030000
Filed Jan 30, 2013267,718 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of heavy snow, one or both of the wipers may become inoperative.

Risk. Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.

Remedy. Toyota will notify owners, and Lexus dealers will install new wiper arm nuts, free of charge. An interim letter was mailed to owners on April 4, 2013. Owners may contact Toyota at 1-800-331-4331.

What owners reported

Newest filings
Structure › Body
Filed Oct 8, 201756,317 milesFL

I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO DETERIORATE AND IS BECOME STICKY TO THE TOUCH, BELIEVE THIS IS DUE TO NOT BEING ABLE TO USE THE VEHICLE FOR A YEAR. CHECKING THE FORUMS AND NOTICES ONLINE THIS APPEARS TO BE THE SAME ISSUE AS THE "CUSTOMER SUPPORT PROGRAM" - ZE6 - FOR STICKY/MELTING DASHBOARDS FOR THE IS MODELS FROM 2006-2008. HOWEVER THIS ISSUE IS GLOBAL TO ALL IS MODELS NOT JUST THE 2006-2008 MODELS. PLEASE HELP AS THIS IS A HUGE ISSUE IN SOUTH FLORIDA WITH THE EXTREME HEAT AND HUMIDITY, AND IS A SAFETY ISSUE AS THE SUN REFLEX'S FROM THE DASHBOARD AND THE DRIVER COULD HAVE A COLLISION IF NOT FIXED. NOTICED THIS ISSUE ON FRIDAY SEPTEMBER 1, 2017 AFTER DRIVING THE CAR HOME FROM HAVING THE AIRBAGS REPLACED. I WENT TO DUST THE DASHBOARD ONCE HOME AND NOTICED THE DUSTER WOULD NOT SLIDE AS IT ONCE WAS ABLE TO, AND THEN REALIZED THERE WAS AN ISSUE WITH THE DASHBOARD.

Air Bags
Filed Aug 21, 2017CA

I HAVE CONTACTED THE LEXUS SERVICE CENTER FOR WOODLAND HILLS, CA DEALER TO SCHEDULE AN APPOINTMENT BACK IN JUNE 2017. UP TO THIS DATE, AUGUST 21,2017, THEY STILL DON'T HAVE THE PART AVAILABLE FOR MY CAR. I CALLED AGAIN TODAY AND THEY TOLD ME THEY WILL CALL ME BACK WHEN THE PART IS AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG DOES IT TAKE FOR THE PARTS TO BE ORDERED? IN THE MEANTIME, I HAVE TO USE MY CAR. IF SOMETHING HAPPEN TO ME OR MY FAMILY, THIS IS NOT GOOD FOR YOUR COMPANY.

Air Bags
Filed Jul 18, 2017CA

TL* THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MARIN OF SAN RAFAL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 19, 2017NC

TAKATA RECALL PASSENGER SIDE AIRBAG WAS RECALLED JULY 2016. WE WERE TOLD IT WOULD BE REPAIRED NO LATER THAN FEB 2017. NOW WE ARE BEING TOLD JUNE OR JULY 2017. I HAVE A LOANER HOWEVER I HAVE BEEN MAKING A CAR PAYMENT FOR A LEXUS AND I HAVE A CHEVY IMPALA LOANER. I CAN'T SELL THE LEXUS I AM STUCK AND FURIOUS. WHAT RECOURSE DO I HAVE? I PAID FOR EXTENDED WARRANTY WHEN I PURCHASED AND CAR ISN'T EVEN BEING DRIVEN. AT WHAT POINT DOES LEXUS HAVE TO COMPENSATE ME FOR MY OUT OF POCKET? AT WHAT POINT DO THEY HAVE TO BUY THE CAR I CAN'T DRIVE?

Air Bags
Filed Feb 28, 2017TX

TL* THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 9, 2016SC

TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM LEXUS APPROXIMATELY MAY, 2016 ABOUT THE AIR BAG RECALL WHICH STATED THAT THE FIX WOULD BE DONE SOON AND TO NOT ALLOW A PASSENGER TO RIDE IN THE FRONT PASSENGER SEAT. MY LOCAL DEALERSHIP TOLD ME THEY HOPED TO REPLACE THE AIR BAGS IN JANUARY, 2017, AT THE EARLIEST. AS OF TODAY, 12/9/2016, NO ADDITIONAL INFORMATION HAS BEEN COMMUNICATED TO ME. I BELIEVE THIS IS NOT A TIMELY REMEDY, ESPECIALLY SINCE MY CAR IS ONLY PARTIALLY USABLE AND IS DANGEROUS FOR ME TO DRIVE. A TV REPORT TONIGHT STATED THAT THE CARS MOST AT RISK ARE 6 YEARS OLD OR OLDER AND LOCATED IN THE SOUTHEAST. MY CAR IS IN THE HIGHEST RISK CATEGORY AS IT IS A 2010 MODEL AND I LIVE IN SOUTH CAROLINA. ANY HELP YOU CAN PROVIDE TO SPEED LEXUS UP WILL BE MOST APPRECIATED! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *DL *JB *TR

Air Bags
Filed Dec 7, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 4, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 22, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Mar 12, 201622,000 milesCA

DRIVING ON FREEWAY, THE ENGINE HAD NO POWER, AND GIVING GAS TO TRY TO PICK UP SPEED HAD NO EFFECT, CHECK ENGINE LIGHT CAME "ON", THEN EVERYTHING WENT BACK TO NORMAL CONDITION. ALL THESE THINGS HAPPENED WITHIN 2-5 SECONDS. THIS HAPPENED 3 TIMES SO FAR. TWO TIMES IN FEBRUARY, 2016, ONE TIME IN MARCH 9, 2016. THE CAR HAS 22K MILES NOW.

Tires
Filed Feb 21, 201350,932 milesCA

THE RIGHT REAR BRIDGESTONE TIRE ON MY 2010 LEXUS 350 IS C BLEW OUT WITHOUT ANY WARNING ON THE FREE WAY ON 2/13/2013. THE WHOLE TIRE IS SHREDDED AND ONLY A SMALL AMOUNT OF TREAD REMAINS ON THE VERY LIP PF THE WHEEL. THE TIRE SIZE BRIDGESTONE TURANZA EL400 255/40R18, DOT EL 3A DAN1510. I ALMOST HAD AN ACCIDENT ON THE FREEWAY. *TR

11 of 11 complaints, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20150200Routine
20143300Routine
20130400Routine
20123500Routine
20116600Routine
2010 — this page11800Routine

Compare every IS 350c year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 17, 2019. Source: NHTSA Office of Defects Investigation.