Page 2 of 2 · complaints 51–93 of 93

2006 Lexus IS 350 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2006 record →

Steering
Filed Sep 23, 2014126,000 milesMS

WHEN I LEFT MY HOME FOR WORK, I OF COURSE USED MY DOOR HANDLE TO PULL THE DOOR SHUT. I DIDN'T REALIZE THAT MY HAND TRANSFERRED THE RESIDUE TO THE WHEEL. WHEN I MADE MY LEFT TURN, I EXPECTED MY WHEEL TO GLIDE THROUGH MY HAND, AS IT NORMALLY DOES, WHEN COMING OUT OF THE CORNER. INSTEAD, AS THE WHEEL SLID THROUGH MY HAND IT CAUGHT THE STICKY PATCH AND KEPT MY CAR IN A LEFT TURN. THERE WAS A CAR IMMEDIATELY NEXT TO ME BUT SLIGHTLY BEHIND ME(BOTH LANES MAKE A LEFT) AND AS I CROSSED INTO HIS LANE (COMPLETELY CUTTING HIM OFF) HE SLAMMED ON THE BRAKES AND HIT HIS HORN. *TR

Engine
Filed Sep 15, 201484,372 milesNY

TL* THE CONTACT OWNS A 2006 LEXUS IS 350. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE CHECK ENGINE AND VSC INDICATORS ILLUMINATED. THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE DEALER STATED THAT ENGINE WORK NEEDED TO BE PERFORMED. THE CONTACT STATED THAT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE) WAS NEVER RECEIVED. THE VIN WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,372.

Visibility/Wiper
Filed Sep 9, 2014FL

I HAVE MADE A COMPLAINT WITH THE LEXUS DEALERSHIP AFTER THE MANY RECALLS THEY HAVE HAD ON MY CAR. MY BIGGEST CONCERN IS MY MELTING DASHBOARD AND THE HAZARDOUS GLARE AND FILM IT OMITS ON MY WINDSHIELD. IT HAS PROVEN TO BE VERY DANGEROUS AS I WORK AND LIVE IN FLORIDA. AS A MOTHER OF TWO TEENAGE DAUGHTERS TRYING TO TEACH THEM TO DRIVE IN MY CAR HAS PROVEN VERY DIFFICULT AND DANGEROUS, LET ALONE MY DAILY DRIVING. I HAVE ASKED THAT TOYOTA/LEXUS STEPS UP AS THIS IS NOT A COSMETIC FAULT BUT A DANGEROUS AND AN ACCIDENT WAITING TO HAPPEN. AND I DON'T WANT IT TO BE MY FAMILY! AS IN MEDICAL TERMS, THEY NEED TO THINK OF A PREVENTATIVE MEASURE. I KNOW I AM NOT ALONE ON THIS BATTLE AND WANT TO SEE THE MANUFACTURER STEP UP AND MAKE THIS ONE OF THE MANY RECALLS THEY HAVE HAD ON MY VEHICLE AS WELL AS THE OTHERS SUFFERING WITH THIS SAME DANGEROUS SITUATION. TIRED OF PUTTING MY FAMILY AND MYSELF AT JEOPARDY! *TR

Structure › Body
Filed Aug 6, 201480,000 milesTX

I HAVE A LEXUS IS AND THE DASH AND THE SIDE DOOR PANELS GET MOLTEN OR STICKY. THIS CAUSES SEVERE SAFETY ISSUES SINCE I AM NOT SURE OF THE CHEMICALS THAT ARE EMITTED AND IF THEY ARE CARCINOGENIC. KIDS GET THIS ALL OVER THEM AND ITS HARD TO GET THIS STICKY MATERIAL FROM THEIR HANDS. I AM NOT SURE IF THIS MATERIAL IS POISONOUS. *TR

Visibility › Rearview Mirrors/Devices › Interior
Filed Jul 28, 201460,000 milesCA

BLACK SPOTS ON THE INTERIOR REAR VIEW MIRROR. *JS

Structure
Filed Jul 26, 201460,000 milesFL

THE DASHBOARD AND DOOR PANELS ARE ALL CRACKING AND THE BLACK RUBBER MATERIAL IS VERY SOFT AND STICKY AND IT MARKS AND CHIPS AWAY EASILY. *TR

Structure
Filed Jul 24, 201455,000 milesFL

THE DASHBOARDS AND DOOR PANELS SEEMS LIKE IT'S MELTING APART. AT THE TOUCH OF IT, IT FEELS STICKY AND CALL FALL OFF. *TR

Structure
Filed Jul 18, 201478,000 milesCA

2006 LEXUS IS350. DASHBOARDS AND DOOR PANELS ARE STICKY AND MELTING. AS A RESULT DASHBOARD CAUSES A SHINY UNWANTED REFLECTIVE GLARE WHICH REDUCES VISIBILITY WHILE DRIVING, POTENTIALLY CAUSING A SAFETY ISSUE INCREASING THE CHANCE OR RISK OF A CRASH OR ACCIDENT. FURTHERMORE, THE DOOR PANELS ARE SO STICKY AND SOFT, ONE CANNOT TOUCH THEM WITHOUT SCRATCHING, RIPPING OR DAMAGING THEM. DOOR PANELS ALSO PRODUCE A REFLECTIVE BLINDING GLARE OFF THEM, ALSO PURPOSING A SAFETY HAZARD. MATERIALS USED IN THE MANUFACTURING OF THE INTERIOR TRIM IS VERY POOR CAUSING UNWANTED DAMAGE AND SAFETY ISSUES. A RECALL SHOULD BE ISSUED TO REPLACE THESE DEFECTIVE INTERIOR TRIM DECOR ON KNOWN DEFECTIVE DATE AND MODELS WHICH ARE OUT OF WARRANTY. PROBLEMS START TO ARISE SOON AFTER WARRANTY EXPIRES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure
Filed Jul 9, 2014FL

2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD AND DOOR PANELS WERE TACKY. *SMD THE CONSUMER STATED, WHEN HE TOUCHED THE DASHBOARD AND DOOR PANELS, IT FELT LIKE GLUE. *JB

Structure › Body
Filed Jul 7, 2014118,000 milesTX

DASH BOARD IS SHINY AND STICKY CAUSING GLARE ON WINDSHIELD CAUSING DISTRACTION TO DRIVE. LEXUS HAD A RECALL ON TSB FOR VEHICLES WITH 50K WARRANTY BACK IN 2011. WEAR DOES NOT START SHOWING TILL AFTER 50K MARK. NOTICEABLE PREVIOUSLY BUT IT'S GETTING MORE NOTICEABLE TO THE POINT WHERE IT'S DISTRACTION VISIBILITY. *JS

Air Bags
Filed Jul 6, 2014FL

WHEN I FIRST RECEIVED MY IS I NOTICED THAT MY DASH WAS SOMEWHAT STICKY/TACKY AND OVERTIME I BEGAN TO SHINY/STICKY DASH CAUSES A SAFETY ISSUE WITH GLARE ON THE WINDSHIELD WHILE DRIVING AND A DEGRADED DASH CAN RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS FROM THE DASH COULD POTENTIALLY SET OFF THE AIRBAGS PREMATURELY. *JS

Air Bags
Filed Jul 4, 201461,000 milesCA

DASHBOARD HAS BECOME STICKY AND SHINY IN APPEARANCE. BROUGHT TO DEALER FOR REPAIR, WAS TOLD IT IS NOT COVERED UNDER ANY WARRANTY. I VOICED CONCERN OVER AIRBAG FAILURES DUE TO THE STICK DASHBOARD. IT IS ALSO NOT SAFE TO DRIVE IN SUNNY CONDITIONS. *TR

Structure
Filed Jul 1, 2014TX

DOOR PANELS TO INTERIOR GOOEY STICKY AND MARKED. CHUNKS AND GOUGES FROM NORMAL WEAR. NOTICED MONTHS AFTER PURCHASED. HAD TO HAVE DASHBOARD REPLACED BECAUSE OF GAUGES DEALERSHIP PUT ON THE CAR FROM REPAIR OF A FAULTY AIRBAG. HAVE SEEN NUMEROUS COMPLAINTS ABOUT INTERIOR. POOR QUALITY INTERIOR FROM A LUXURY CAR. *TR

Structure
Filed Jun 24, 2014OK

DASHBOARD AND DOOR PANELS ARE MELTING, GETTING STICKY AND REFLECTING THE LIGHT FROM THE OUTSIDE.. *TR

Structure › Body
Filed Apr 25, 2014106,000 milesCA

DASHBOARD STARTING TO MELT/CRACK AND EMIT STRONG ODOR. *TR

Electrical System
Filed Apr 24, 2014WA

THERE IS A KNOWN ISSUE WITH THE VEHICLE WIRING HARNESS FOR THE 2006-2008 WIRING HARNESS RESULTING IN A FAULT WITH THE AIRBAGS. LEXUS HAS ISSUED A TECHNICAL SERVICE INFORMATION BULLETIN FOR THIS ISSUE (L-SB-0167-08) HOWEVER NO RECALLS HAVE BEEN ISSUED. THIS FAULT CAUSES THE AIRBAGS TO FAIL AND NOT DEPLOY IN THE EVENT OF AN ACCIDENT. *TR.....UPDATED 12/03/15 *BF UPDATED 8/23/2017*CN

Structure
Filed Apr 20, 201460,000 milesFL

THE DASHBOARD AND OTHER INTERIOR PANELS SEEM TO BE MELTING AWAY. PARTICULARLY THE DASH. IT IS REAL STICKY IN THE HEAT AND SUN WHICH CAUSES A GLARING IN THE WINDSHIELD WHEN DRIVING. I BELIEVE THIS IS A HAZARD. I HAVE CALLED LEXUS AND THEY WILL NOT ACCEPT RESPONSIBILITY OR ACKNOWLEDGE THERE IS A PROBLEM EVEN WHEN OTHERS HAVE COMPLAINED, THROUGH RESEARCH ON THE INTERNET. EVEN WITH SUNGLASSES ON THE GLARING OF THE " LIQUID" LOOK ON THE DASH REFLECTING TO THE WINDSHIELD IS A HAZARD. *TR

Vehicle Speed ControlCrash1 injured
Filed Apr 7, 201491,274 milesGA

TL* THE CONTACT OWNS A 2006 LEXUS IS350. THE CONTACT STATED WHILE DRIVING AND APPLYING THE BRAKE PEDAL TO STOP THE VEHICLE IT EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE DRIVER OF THE SECOND VEHICLE WAS INJURED DURING THE INCIDENT BUT NO FURTHER INFORMATION WAS AVAILABLE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,274.

Visibility/Wiper
Filed Mar 17, 2014CA

THE REARVIEW MIRROR HAS BECOME SPLOTCHY AND UNABLE TO SEE OUT OF. LEXUS SAYS BECAUSE IT IS NO LONGER UNDER WARRANTY THEY WONT COVER IT. BECAUSE OF 571.111 STANDARD NO. 111; REARVIEW MIRRORS. S1. SCOPE. THIS STANDARD SPECIFIES REQUIREMENTS FOR THE PERFORMANCE AND LOCATION OF REARVIEW MIRRORS. S2. PURPOSE. THE PURPOSE OF THIS STANDARD IS TO REDUCE THE NUMBER OF DEATHS AND INJURIES THAT OCCUR WHEN THE DRIVER OF A MOTOR VEHICLE DOES NOT HAVE A CLEAR AND REASONABLY UNOBSTRUCTED VIEW TO THE REAR. I FEEL LEXUS SHOULD RECALL AND FIX IT. *TR

Structure
Filed Feb 27, 2014116,500 milesGA

THERE IS AN STICKY, MELTING AND GLOSS AREAS ON THE DASH DUE TO POOR QUALITY MATERIALS THAT REFLECT A GLARE ON THE WINDSHIELD WHILE DRIVING. I CALLED LEXUS AND THE REP. TOLD THAT'S MY CAR AND MY PROBLEM, MANY OTHER PEOPLE ARE EXPERIENCING THIS ISSUE AND LEXUS USA NOT RECALLING THIS DASH PANELS. *TR

Structure › Body
Filed Dec 18, 201376,000 milesGA

MY 2006 LEXUS IS 350 HAS A DEFECTIVE, MELTING DASH PANEL THAT REFLECTS A GLARE ONTO THE WINDSHIELD. THIS IS A SAFETY CONCERN AS IT IMPAIRS MY VISION TO SEE CLEARLY WHILE DRIVING. NEWER 2008-UP MODELS ARE MADE WITH DIFFERENT MATERIAL & DESIGN AND DON'T HAVE THIS ISSUE. WHEN I CALLED LEXUS CUSTOMER SERVICE TO COMPLAIN OF THE MELTING DASH TO ASK FOR A NEW DASH PANEL THEY DENIED MY REQUEST BECAUSE I WAS OUT OF WARRANTY AND WOULD HAVE TO PAY OUT OF POCKET. LEXUS IS IGNORING OWNERS WITH MODELS MANUFACTURED BEFORE THE NEWLY REDESIGNED DASH & DOOR PANELS. LEXUS KNOWS THIS IS AN ONGOING ISSUE AS THEY HAVE EVEN RELEASED A TSIB(L-SB-0144-11). NOT ONLY IS THE DASH DEFECTIVE BUT THE DOOR PANELS GET STICKY AND MARKS EASILY WITH BARELY A TOUCH. I WAS AFRAID TO TOUCH THE DASH & DOOR PANELS FOR THE FEAR OF ACCIDENTALLY DAMAGING IT. I EVEN BOUGHT A SUNSHADE COVER TO PREVENT THE DASH FROM GETTING HOT, HOWEVER WHENEVER I TOOK OFF THE SUNSHADE I INEVITABLY SCRAPED THE SOFT, BRITTLE DASH. THIS IS ALSO A SAFETY HAZARD AS ALL OF THESE ACCIDENTAL DAMAGES LOWERS THE CAR VALUE. THIS IS BECOMING A WIDESPREAD ISSUE AS IT IS VERY COMMON ON ONLINE FORUMS LIKE CLUBLEXUS.COM AND MYIS.COM. I ACTUALLY GOT THE IDEA TO SUBMIT THIS INQUIRY FROM ANOTHER 06-08 IS 250 OWNER WHO WENT THROUGH NHTSA. I BELIEVE THE DASH PANEL IS A SAFETY HAZARD IN THAT THE SHINY GLARE FROM THE WINDSHIELD MAKES IT DANGEROUS FOR ME TO DRIVE ENDANGERING MY LIFE AND OTHERS ON THE ROAD. I ALSO WISH TO HAVE NEW DOOR PANELS FROM THE NEWLY DESI

Service Brakes
Filed Dec 3, 201348,000 milesFL

THE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT I THOUGHT WAS WRONG BECAUSE IF YOU GOOGLE "LEXUS IS350 BRAKE PEDAL HARD" OR "LEXUS NOT STARTING" YOU WILL SEE THAT MANY PEOPLE HAVE THIS SAME EXACT PROBLEM WITH THEIR LEXUS, AND NOT JUST WITH THIS LEXUS MODEL. THE DEALER CONFIRMED THE BRAKE BOOSTER IS THE PROBLEM AND THAT THE COST TO REPLACE IT WOULD BE APPROXIMATELY $1,100.00. AFTER CONTACTING LEXUS CUSTOMER SUPPORT AND POINTING OUT THAT A LOT OF LEXUS OWNERS SEEM TO HAVE THE SAME PROBLEM, THEY SAID IT IS NOT UNDER RECALL, AND THAT I MUST PAY FOR THE COST OF THE REPAIR. I CAN SEE SITUATIONS WHERE A CAR NOT STARTING COULD BE CONSIDERED A SAFETY ISSUE, BUT MORE UPSETTING IS THAT THERE IS CLEARLY A DEFECT THAT MANY LEXUS OWNERS ARE EXPERIENCING, LEXUS PROBABLY KNOWS IT, BUT WILL NOT CORRECT IT OR RECALL IT. *TR

Tires
Filed Nov 17, 201362,000 milesVA

FRONT TIRES ON MY VEHICLE ARE DELAMINATING IN THE TREAD AREA ROUGHLY 1-2 INCHES FROM THE SIDEWALL (BOTH INNER AND OUTER EDGE OF TIRE). TREADWEAR OTHERWISE IS FINE (APPROXIMATELY 29,000 MILES USAGE). *TR

Structure › Body
Filed Nov 1, 201375,000 milesGA

TL* THE CONTACT OWNS 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD NEAR THE WINDSHIELD AND ALL OF THE DOOR PANELS HAVE MELTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 75000.

Engine and Engine Cooling
Filed Oct 24, 201390,000 milesCA

MY VEHICLE, AND DOING RESEARCH THERE ARE NUMEROUS OTHER LEXUS MODELS AND YEARS ALL EXPERIENCING OIL LOSS FROM THE TIMING CHAIN COVER GASKET CAUSING OIL LOSS THAT COULD POSE A POTENTIAL RISK TO THE ENGINE FROM OIL LOSS AND AFFECT DRIVABILITY AND SAFETY. LEXUS HAS NOT PROVIDED A RECALL ON THIS KNOWN ISSUE. THEY REQUEST $3500 TO FIX THE LEAK WITH A NEW GASKET. THIS HAS THE POTENTIAL TO EVENTUALLY LOCK UP THE ENGINE IF ENOUGH OIL LEAKS OUT AND COULD CAUSE AN ACCIDENT. *TR

Visibility/Wiper
Filed Oct 15, 201380,700 milesGA

REAR VIEW MIRROR INSIDE VEHICLE IS BECOMING DIFFICULT TO SEE OUT OF, ESPECIALLY AT NIGHT! ACCORDING TO LEXUS FORMS AND DEALERSHIPS, THE MIRROR IS FLAKING FROM THE INSIDE AND IF OUT OF WARRANTY WILL COST OVER $1000 TO REPAIR. I DO UNDERSTAND NORMAL WEAR AND TEAR ON A VEHICLE, HOWEVER, THIS IS CLEARLY A POORLY MADE PART AND MANY OTHER INDIVIDUALS HAVE HAD THIS EXACT SAME ISSUE. I FEEL IT IS A THE DEALERS COST FOR THE PART AND REPLACEMENT WHEN IT IS A SAFETY ISSUE OF THE CAR, REGARDLESS IF THE VEHICLE IS OUT OF WARRANTY. I DO NOT HAVE EXPENDABLE MONEY TO FIX SUCH A HAZARDOUS ISSUE ON SUCH A "LUXURY VEHICLE," THAT I PAID SO MUCH FOR. I BELIEVE THE DEALERSHIP SHOULD TAKE RESPONSIBILITY FOR THE FAULTY PART AND REPLACE AT LITTLE TO NO CHARGE! *TR

Tires
Filed Jul 27, 201254,000 milesFL

I HAVE MICHELIN PILOT SPORT A/S 225/40 ZR DOT NUMBER 4MCR 002X 4310 ON MY 2006 LEXUS IS 350. I HAD THE FIRST SET INSTALLED IN APRIL 2, 2009 AT 24K MILES AS REPLACEMENT TO MY ORIGINAL TIRES.BY APRIL 09 2011 I HAD TO GET THE TIRES REPLACE BECAUSE OF CHUNKING, LARGE CHUNKS HAD COME OFF AT EITHER SIDE OF THE CENTER LINE. I HAVE THE SAME TIRES IN THE BACK ALBEIT SLIGHTLY WIDER WITH NO PROBLEMS, FEB. 09, 2011 AT 47K MILES THE TIRES WERE REPLACED WITH THE SAME BRAND AND MODEL FOR ASTHETIC PURPOSES AND PERFORMANCE BEHAVIOR ON. AT 57K MILES MARCH 2012 I NOTICED THE TIRES EXHIBITING THE SAME CHUNKING. I WENT TO COSTCO WERE I PURCHASED THE TIRES AND I WAS TOLD THAT MICHELIN SAYS IT IS COMMON AND DOES NOT AFFECT THE PERFORMANCE OF THE TIRE, THE CHUNKS DEPTH ARE OVER A 1/4 OF AN INCH DEEP ALMOST TO THE BELT. THIS IS AN ACCIDENT WAITING TO HAPPEN. *TR

Air Bags › FrontalCrash1 injured
Filed Apr 14, 201176,000 milesAZ

VEHICLE DRIVER'S SIDE AIRBAGS FAILED TO DEPLOY/OPERATE IN FRONT END COLLISION. *TR

Engine and Engine Cooling
Filed Jan 5, 2011CA

S10 APPROPRIATE HANDLING - COPY OF LETTER SENT TO LEXUS CORPORATION FROM RE TO PROBLEMS WITH HER 2006 LEXUS IS350. *KB THE CONSUMER STATED THE VEHICLE WAS MAKING GRINDING SOUNDS UPON START-UP. THREE DAYS LATER, THE CONSUMER WAS INFORMED THE GRINDING SOUND WAS DUE TO PROBLEMS WITH THE CAMSHAFT GEAR ASSEMBLY. AFTER LEAVING THE DEALERSHIP, THE CONSUMER SMELLED A FAINT BURNT ODOR, BUT ASSUMED THE AIR FILTER MIGHT NEED TO BE REPLACED. AFTER A WHILE, THE SMELL BECAME WORSE AND THE CONSUMER NOTICED SMOKE EMITTING FROM THE EXHAUST AND FROM UNDERNEATH THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED STATING THE ENGINE OIL WAS LOW. THE SMOKE INSTANTLY INCREASED. THE CONSUMER IMMEDIATELY EXITED THE FREEWAY . THE VEHICLE BEGAN MAKING A GRINDING SOUNDS AS SHE PULLED INTO A PARKING STRUCTURE. THE NEXT DAY, A TOW TRUCK WAS SENT TO RETRIEVE THE VEHICLE. FIVE DAYS LATER, THE CONSUMER WAS INFORMED THAT WHEN THE GASKET WAS REPLACED DURING THE REPLACEMENT OF THE ENGINE VALVE SPRINGS THAT WERE RECALLED, A PART WAS LEFT LOOSE AND CAUSED THE ENGINE OIL TO LEAK. THE CONSUMER WAS ASSURED THAT SEVERAL FLUSHES WERE DONE TO MAKE SURE THE VEHICLE WAS AT A 100%. ON NOVEMBER 25, 2010 WHILE DRIVING, THE CONSUMER HEARD THE GRINDING SOUND AGAIN, THEN SHE NOTICED THE TEMPERATURE GAUGE JUMP FROM HIGH TO LOW IN A MATTER OF SECONDS, FOLLOWED BY THE BATTERY SIGNAL, INDICATING A LOW BATTERY, BUT THEN QUICKLY DISAPPEARED. AS THE CONSUMER CONTINUED TO DRIVE, A RATTLING NOISE WAS COMING FROM UNDER THE HOOD AND THE CHECK E

Equipment
Filed Aug 12, 2010FL

I RECENTLY HAD MY CAR SERVICED AT LEXUS TO COMPLETE THE FLOOR MAT ENTRAPMENT RECALL PROCEDURES. I WOULD LIKE TO BRING TO YOUR ATTENTION THAT THE NEW REPLACEMENT ALL WEATHER FLOOR MATS THAT WERE PROVIDED TO ME ARE MORE DANGEROUS THAN THE ORIGINAL ONES. THE NEW FLOOR MATS ARE EXTREMELY SLICK AND ON MORE THAN ONE OCCASION MY FOOT SLIPPED OFF THE MAT AND INTO ONE OF THE PEDALS. THIS IS AN EXTREMELY DANGEROUS SITUATION AND I HAVE REMOVED THE REPLACEMENT MATS FROM THE VEHICLE AS I DO NOT FEEL SAFE USING THEM. *TR

Fuel System, Gasoline
Filed Aug 10, 201027,000 milesVA

I EXPERIENCED A PROBLEM THAT MAY BE THE SAME PROBLEM AS THE LEXUS VALVE SPRING PROBLEM, OR RELATED TO IT. THE MECHANIC SAID IT WAS CAUSED BY A DESIGN FLAW. HERE IS PART OF A LETTER I SENT TO LEXUS IN MARCH 2010: I OWN A 2006 LEXUS IS350, WHICH I HAD BEEN VERY HAPPY WITH UNTIL FEBRUARY 1, 2010. AS I WAS DRIVING TO WORK, THERE WAS A LOUD NOISE FROM THE ENGINE AND THE DASHBOARD LIT UP WITH WARNING LIGHTS. I PULLED OVER, READ THE OWNER?S MANUAL, AND DROVE TO A LEXUS DEALERSHIP. THE FOUR YEAR OLD CAR ONLY HAD ABOUT 27,000 MILES ON IT. UNFORTUNATELY, MY WARRANTY ENDED IN DECEMBER 2009. SINCE IT WAS A LEXUS, I WASN'T EXPECTING A MAJOR REPAIR, BUT THAT?S WHAT I GOT. THE MECHANIC EXPLAINED TO ME, THAT BECAUSE OF THE ENGINE DESIGN, IT DOES NOT BURN OFF CARBON FROM THE GASOLINE. THE CARBON COLLECTS IN THE ENGINE, INTERFERES WITH THE VALVES AND CAUSES A MISFIRE. I WAS TOLD MY 6 CYLINDER CAR ONLY HAD 5 OPERATIONAL CYLINDERS. THE TOTAL COST TO FIX IT WAS $995.20. I NEVER RECEIVED A RESPONSE FROM LEXUS. AN APOLOGY WOULD HAVE BEEN NICE. THE MECHANIC INFORMED THE CONSUMER SHE WILL NEED TO GET THE CARBON CLEANED OUT OF THE ENGINE/FUEL SYSTEM ON A REGULAR BASIS, OTHERWISE SHE WOULD CONTINUE TO EXPERIENCED CYLINDER MISFIRES. UPDATED IVOQ 12/01/10 *TR

Vehicle Speed Control › Accelerator Pedal
Filed Jun 4, 2010GA

TL* THE CONTACT OWNS A 2006 TOYOTA LEXUS IS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER: 05V565000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) IN APRIL 2010. HE STATED THE CLOSEST AUTHORIZED DEALER THAT COULD MAKE REPAIRS TO THE VEHICLE WAS OVER 300 MILES FROM HIS RESIDENCE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THEY WOULD CONTACT HIM TO DETERMINE IF THERE WAS AN ALTERNATIVE. AS OF JUNE 2010, THE MANUFACTURER HAD NOT RESPONDED. THERE WERE NO FAILURES AT THIS TIME. UPDATED 7/20/10 *CN UPDATED 07/23/10*JB

Vehicle Speed ControlCrash
Filed Mar 15, 201044,000 milesTX

TL*THE CONTACT OWNS A 2006 LEXUS IS350. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 35-45 MPH WHEN THE VEHICLE ACCELERATED UP TO 90 MPH WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR WITH EXTREME FORCE. THE VEHICLE FAILED TO SLOW DOWN. IMMEDIATELY,THE EMERGENCY BRAKE WAS ENGAGED AND THE VEHICLE SLOWED DOWN. THE FRONT DRIVER SIDE FLOOR MAT WAS REMOVED. AN IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION WHICH RESULTED IN THE VEHICLE CRASHING INTO A TREE. THE CONTACT DID NOT REPORT ANY INJURIES OR STATE THAT A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTIONS AND CONFIRMED THAT THE DRIVER SIDE FLOOR MAT BE INSTALLED IN THE VEHICLE. THE AUTHORIZED DEALER RECOMMENDED THE FLOOR MAT NOT BE INSTALLED. THE CONTACT RECEIVED CONFLICTING INFORMATION FROM THE DEALER AND MANUFACTURER WITH UNCERTAINTY OF THE FLOOR MAT INSTALLATION. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 44,000. THE CURRENT MILEAGE WAS 65,000.

Vehicle Speed Control
Filed Mar 11, 201037,000 milesCA

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 2006 LEXUS IS 350. I HAVE HAD TWO INCIDENTS OF "UNATTENDED ACCELERATION" BUT WAS FORTUNATE THAT BOTH OCCURRED ON THE FREEWAY AND I WAS ABLE TO GET THE VEHICLE TO STOP ACCELERATING. MY QUESTION IS THIS; I RECEIVED A NOTICE FROM LEXUS, ABOUT SIX MONTHS AGO, THAT THERE WAS A PROBLEM WITH THE VEHICLE; HOWEVER THEY WERE GOING TO LET ME KNOW WHEN THEY HAD A FIX FOR THE PROBLEM. I'VE CALLED SEVERAL TIMES, THE LAST TIME WAS THIS WEEK 3-9-10, AND WAS TOLD AGAIN THAT THEY DO NOT HAVE A FIX AND I NEED TO WAIT AND THEY WOULD LET ME KNOW WHEN TO BRING THE VEHICLE IN. THIS SEEMS DANGEROUS, AND I WOULD LIKE TO COMPLAIN THAT LEXUS IS NOT DOING ENOUGH TO EITHER GET ME A REPLACEMENT VEHICLE TO DRIVE UNTIL THEY FIX THE CAR, OR FIX IT. [XXX] *TR

Steering
Filed Feb 25, 201014,000 milesHI

HAD SSC 9LC (ELECTRIC POWER STEERING LINK ASSEMBLY REPLACEMENT) PERFORMED AND THE STEERING FEEL HAS BEEN ADVERSELY AFFECTED, WHERE THE ON-CENTER STEERING FEEL AT FREEWAY SPEEDS IS VAGUE. FURTHERMORE, WHEN TURNING THE WHEEL ON GRADUAL TURNS, I FEEL A NON-LINEAR RESISTANCE MOVING FROM THE ON-CENTER POSITION TO ONE SIDE OR THE OTHER. THE SENSATION MAKES THE STEERING FEEL DISCONNECTED WITH THE WHEELS, WHERE I'LL TURN THE STEERING WHEEL AN AMOUNT THAT I FEEL IS APPROPRIATE TO NEGOTIATE THE GRADUAL TURN, YET THE VEHICLE WILL CONTINUE TO TRACK ON ITS ORIGINAL COURSE. *TR

Service Brakes, Hydraulic
Filed Feb 5, 201044,000 milesCA

2006 LEXUS IS 350 VIBRATED WHEN APPLYING BRAKES FROM HIGHWAY SPEED, AT 44K MILES I TOOK TO THE LEXUS DEALERSHIP TWICE AND THEY FOUND NOTHING WRONG, I FINALLY TOOK IT TO MY PRIVATE MECHANIC AND IT WAS DETERMINED THE REAR ROTORS WERE WARPED, ROTORS AND PADS WERE REPLACED WITH NEW OEM PARTS AND THE PROBLEM WAS ABATED. AT 56K MILES IT BEGAN VIBRATING AGAIN FROM THE REAR ROTORS, CURRENTLY (59K MILES) IT IS GETTING WORSE. THIS IS CLEARLY A DESIGN DEFECT, I HAVE NEVER HAD AN ISSUE WITH REAR ROTORS WARPING LIKE THIS IN 32 YEARS OF DRIVING. *TR

Service Brakes, Hydraulic
Filed May 4, 200920,000 milesTX

WHEN BRAKING OCCASSIONALLY, BRAKE MAKES SQUEAKY NOISES. THIS EVEN AFTER PAYING DEALERSHIP TO CHANGE FRONT BRAKES. *TR

Steering
Filed Sep 6, 200814,681 milesNJ

LOST THE ABILITY TO STEER THE VEHICLE THERE WAS AN INTERNAL POWER STEERING FAILURE WHICH RESULTED IN THE REPLACEMENT OF THE POWER STEERING RACK ASSEMBLY. *TR

Equipment › Electrical › Navigational System(global Positioning System)
Filed Feb 7, 200813,000 milesNY

IN NAVIGATION ADD 5 DESTINATIONS TO YOUR TRIP LIST. 2. WHILE DRIVING ( NOT IN PARK ) PRESS "ROUTE", THEN DELETE. 3. DISPLAY SHOULD HAVE THE FIRST DESTINATION HIGHLIGHTED IN WHITE ON THE BOTTOM , FOR EXAMPLE "DESTINATION # 1" IS YONKERS AVE. THE OTHER 4 ABOVE IT ARE GRAYED OUT ( MEANING THEY CAN NOT BE SELECTED. ) 4. YOU PRESS THE 1ST DESTINATION, YOU ARE ASKED TO CONFIRM THE DELETION. "YONKERS AVE" 5. YOU SAY YES. THE SCREEN REFRESHES ? CALCULATING ROUTE? APPEARS ABOVE THE QUESTION : ?CONFIRM THE DELETION. "YONKERS AVE 6. YOU ARE ASKED AGAIN, THE EXACT SAME QUESTION, CONFIRM DELETION - LISTING THE "YONKERS AVE ONCE MORE. YOU RESPOND YES, AGAIN, ( DO NOT HESITATE TO PRESS THE YES BUTTON , YOU HAVE ONLY 5 SECONDS OR SO ) 7 THE SCREEN REFRESHES 8.YOU ARE ASKED AGAIN, THE EXACT SAME QUESTION, 9.CONFIRM DELETION - LISTING THE "YONKERS AVE ONCE MORE. BY ANSWERING YES, MORE THAN ONCE TO THE REPEATED QUESTION, DO YOU WANT TO DELETE THE FIRST DESTINATION YOU ARE IN FACT DELETING THE REMAINING 2ND, 3RD, 4TH, AND 5TH, DESTINATIONS -. I WENT FOR A TEST DRIVE WITH SALESMAN JEFF AND DOCUMENTED THIS AND AGAIN THE NEXT DAY WITH ANGEL. WE DROVE A DEMO VEHICLE ? NOT MY CAR ? AND THE PROBLEM WAS IDENTICAL. PLEASE ADVISE IF I AM ELIGIBLE TO HAVE THIS SERVICED UNDER WARRANTY. MAP DVD DATA VER = 05.1 *TR

Visibility › Rearview Mirrors/Devices
Filed Mar 15, 2007CA

REAR VIEW MIRROR VIBRATION DUE TO OPEN SUNROOF OR RADIO AT 1/5TH VOLUME. DEALER CAN NOT FIX DUE TO ENGINEERING DESIGN FLAW. REPEATED ATTEMPTS TO GET THIS REMEDIED HAVE FAILED. *JB

Structure
Filed Sep 30, 200615 milesFL

BRAND NEW LEXUS IS 350 HAD HEAVY DASH BOARD RATTLING COMPLAINT ON THE FIRST WEEK! VEHICLE WAS GIVEN TO LEXUS AND THEY HELD VEHICLE FOR FEW DAYS AND RETURNED VEHICLE. COMPLAINT RECURRED SECOND TIME AFTER A MONTH AND VEHICLE WAS AGAIN SENT TO LEXUS. LEXUS HELD VEHICLE FOR OVER A WEEK AND GAVE BACK. COMPLAINT OCCURRED THIRD TIME AND VEHICLE IS STILL AT LEXUS SERVICE STATION. HEAVY DASH RATTLING NOISE DISTRACTS DRIVER AND DIVERTS DRIVER CONCENTRATION. THIS COULD LEAD TO SERIOUS ROAD ACCIDENTS ! THIS COMPLAINT HAS TO BE INVESTIGATED TO AVOID FUTURE MISHAPS !!! *NM

Visibility › Rearview Mirrors/Devices
Filed Sep 30, 200643 milesCA

REAR VIEW MIRROR VIBRATES SO BADLY ON SLIGHTLY ROUGH ROADS, WITH SUNROOF AND WINDOWS OPEN AND WITH MANUFACTURER STEREO LOUD THAT DRIVER CANNOT SEE OUT OF THE BACK OF THE CAR. EVERYTHING IS DISTORTED. THIS REPRESENTS A SIGNIFICANT SAFETY ISSUE FOR THE DRIVER. BASED ON INFORMATION GLEANED FROM POPULAR ONLINE FORUMS, THIS APPEARS TO BE A DESIGN ISSUE ASSOCIATED WITH THE 2006-7 LEXUS IS25/350 LINES. 2006 LEXUS IS350 W/SPORT PACKAGE. *JB

Seat Belts › Front › Retractor
Filed Jan 22, 2006VA

DRIVERS SIDE SEAT BELT WILL NOT RETRACT OR PULL OUT ALL THE WAY, RENDERING THE SEAT BELT UNUSABLE. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2006 Lexus IS 350 → · Every IS 350 year → · How the figures are calculated →