What owners reported
Newest filingsAir Bags
Filed May 29, 2019101,000 milesNY
PASSENGER SEAT AIRBAG SENSOR LIGHT ON WHEN SEATED
Air Bags
Filed Feb 28, 201980,000 milesCA
THIS IS SIMILAR TO THE COMPLAIN ANOTHER CAR OWNER HAS FILED. MY CAR WAS PURCHASED NEW FROM THE LEXUS OF PLEASONTON,CA DEALERSHIP. I HAVE HAD NO MAJOR ACCIDENT OR NO AIRBAG DEPLOYMENT. CAR HAS BEEN LIGHTLY USED WITH 80K MILES ON THE ODOMETER CURRENTLY. THE AIRBAG CONTAINER ON THE PASSENGER DASH HAS PROGRESSIVELY CRACKED AT THE TOPICAL SEAMS OVER TIME. I HAVE BEEN TOLD AN AIRBAG SHOULD NOT LOOK LIKE THIS. I AM CONCERNED ABOUT AN UNTIMELY DEPLOYMENT AND IF THE CONTAINER WILL GET WORSE. AT NO TIME HAS THE AIRBAG BEEN MANIPULATED, REPAIRED, ETC SINCE MY OWNERSHIP.
Air Bags
Filed Feb 18, 201945,000 milesTN
THIS CAR WAS PURCHASED FROM THE LEXUS OF MEMPHIS DEALERSHIP AS USED IN 2010. I HAVE HAD NO ACCIDENTS OR AIRBAG DEPLOYMENT. I AM.NOT AWARE OF ANY A EVIDENT HISTORY FROM THE PREVIOUS OWNER. THE AIRBAG CONTAINER ON THE PASSENGER DASH HAS PROGRESSIVELY CRACKED AT THE TOPICAL SEAMS OVER TIME. I HAVE BEEN TOLD AN AIRBAG SHOULD NOT LOOK LIKE THIS. I AM CONCERNED ABOUT AN UNTIMELY DEPLOYMENT AND IF THE CONTAINER WILL GET WORSE. AT NO TIME HAS THE AIRBAG BEEN MANIPULATED, REPAIRED, ETC SINCE MY OWNERSHIP.
Electronic Stability Control (esc)
Filed Jul 25, 2018OH
MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON THE NHTSA THERE POPS UP THIS RECALL SO NO COOL. I AM GOING TO WAIT UNTIL SOMETHING HAPPENS AND SUE THE HELL OUT OF LEXUS FOR REFUSING TO SERVICE MY VEHICLE AND NEGLECTING THE ISSUES WHEN I CALLED AND ALL THE CALLS ARE RECORDED. TROUBLE & HORRIBLE SERVICE I AM NOT A SATISFIED CUSTOMER. I GUESS YOU NEED TO BE IN CERTAIN FINANCIAL BRACKET TO RECEIVE EXCEPTIONAL SERVICE.
Air Bags
Filed Mar 17, 2018TX
PASSENGER AIRBAG ON THE DASHBOARD IS OPENING, AND MY CAR HAS NEVER BEEN INVOLVED IN AN IMPACT.
Air BagsCrash
Filed Oct 24, 2017169,000 milesNJ
TAMARA RECALL ON MY AIRBAGS,NEVER REPAIRED. I GOT INTO AN ACCIDENT AND AIRBAGS DIDN'T COME OUT. HAVE TO REPLACE BRAKES EVERY FEW MONTHS ON THIS CAR ALSO
Air Bags
Filed Sep 8, 201783,000 milesMD
FRONT PASSENGER AIRBAG COVER APPEARS TO BE SEPARATED ALONG THE SEAM NEAR WINDSHIELD ON DASHBOARD AND THERE IS A WIDER GAP ON THAT SIDE VS THE SIDE CLOSEST PASSENGER. I'VE NOT SEEN THIS BEFORE IN ANY OF MY OTHER LEXUS VEHICLES AND IT'S CAUSE FOR CONCERN OF SAFETY AS A RESULT.
Air Bags
Filed Aug 25, 2017212,000 milesGA
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT NOTICED THAT THE FRONT PASSENGER AIR BAG COVER WAS BULGING AND HAD SEPARATED ALONG THE SEAM NEAREST THE WINDSHIELD ON THE DASHBOARD. THE PASSENGER AIR BAG AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUTLER LEXUS OF SOUTH ATLANTA (LOCATED AT 4025 JONESBORO RD, UNION CITY, GA 30291, (678) 783-2703) WHERE IT WAS DIAGNOSED THAT THE PASSENGER AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 212,000. *TT *TR
Electrical System
Filed Mar 20, 2017LA
TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT AND WAS DRIVEN HOME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING PUMP AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT NEEDED TO REPLACE HER KEY WITH ANOTHER KEY CHIP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Electrical System
Filed Oct 17, 201656,000 milesFL
MY COMPLAINT IS IN REGARD TO THE IGNITION SWITCH FOR MY 2005 LEXUS ES-330. WHILE TRYING TO START MY VEHICLE THE CASE THAT HOUSES THE KEY BROKE APART. THE KEY WAS STILL IN THE IGNITION, THE CAR RUNNING, BUT THE OTHER HALF OF THE CASE WAS DANGLING FROM THE KEY ITSELF.AFTER I WAS ABLE TO STOP THE ENGINE BY TURNING IT OFF WITH THE KEY ITSELF AND GATHERING UP ALL THE PARTS OF THE IGNITION SWITCH, UPON OBSERVATION I FOUND A VERY SMALL SCREW THAT SUPPOSEDLY WAS USED TO SECURE THE SWITCH CASE TOGETHER HAD BECOME LOOSE AND THEREFORE ALLOWED THE SWITCH CASE TO BREAK OPEN FROM THE PRESSURE NEEDED TO START THE ENGINE. WITH A LITTLE BIT OF GLUE AND TRANSPARENT TAPE I WAS ABLE TO START THE CAR AND DRIVE IT TO THE LOCAL LEXUS DEALER ON ATLANTIC BLVD.IN JACKSONVILLE, FL.THE SERVICE MANAGER SEEMED UNCONCERNED ABOUT MY PROBLEM, AND SPOKE MOSTLY ABOUT THE REDESIGNED SWITCH PRESENTLY AVAILABLE, AND WAS TOTALLY UNCONCERNED ABOUT MY PROBLEM. I ASKED ABOUT OTHERS WITH THE SAME TYPE KEY CASE AS MINE AND IF A REMEDY HAD BEEN TAKEN TO THE SECURING OF THE SMALL SCREW THAT HOLDS THE CASE TOGETHER, HE SAID NOT HIS KNOWLEDGE. I GUESS MY QUESTION IS SIMPLY WHY NOT? THE SERVICE MANAGER IS [XXX], I WAS TOLD BY HIM MY ONLY SOLUTION WAS TO PURCHASE ANOTHER KEY AS IF THE PROBLEM WAS MINE INSTEAD OF THE DEALERS.COULD THERE BE A SAFETY CONCERN HERE? I AM [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Unknown or Other
Filed Sep 8, 2016120,000 milesAL
SHRINKING DASHBOARD AIRBAG COVER - THIS IS A COMMON PROBLEM FOR LEXUS OWNERS - - LEXUS SAYS THIS IS NOT A SAFETY HAZARD AND DOES NOT WARRANT REPAIR - ONLY COSMETIC. THEY ARE REPAIRING SOME DASHBOARDS FOR CRACKS ON OTHER MODELS. I NOTICED THE PROBLEM APPROXIMATELY JANUARY 2013.
Engine and Engine Cooling
Filed Aug 26, 201666,108 milesMD
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT THE BATTERY DISCHARGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING), HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,108. *CONSUMER REQUEST TO WITHDRAW COMPLAINT. UPDATED 10/21/16*LJ THE CONSUMER REQUESTED TO WITHDRAW THE COMPLAINT. THE ISSUE WAS FIXED. UPDATED 10/26/16.*JB
Engine
Filed Jun 23, 2016MA
THE AUTOMOBILE SEEMS ACCELLERATE JUST A LITTLE BIT.WHEN YOU ARE STEPPING ON THE GAS IT, KIND OF JUMPS FORWARD SOME, WITHOUT PUTTING MORE PRESSURE TO THE PEDAL.IN MOTION AT ANY SPEED.
Vehicle Speed ControlCrash
Filed Apr 4, 2016WA
TL* THE CONTACT OWNED A 2005 LEXUS ES330. WHILE REVERSING INTO A PARKING SPACE AT A LOW RATE OF SPEED, THE VEHICLE SURGED BACKWARDS AT A HIGH RATE OF SPEED, DROVE OVER A CURB, AND THEN ACCELERATED. THE VEHICLE CRASHED INTO A RESTAURANT AND THREE PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Air BagsCrash1 injured
Filed Dec 3, 201565,000 milesPA
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE OF HIS VEHICLE, CAUSING THE HIM TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE BODY DAMAGES WERE REPAIRED BUT THE AIR BAG FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000....UPDATED 09/08/16 *BF UPDATED 09/26/16.*JB
EngineFire
Filed Oct 21, 201550,000 milesTX
ENGINE CAUGHT ON FIRE. WAS DRIVING ON A CITY STREET WHEN I NOTICED FLAMES SHOOTING OUT UNDER THE HOOD.
Air BagsCrash1 injured
Filed Sep 26, 201573,874 milesCA
AS CAR IN FRONT OF ME SLAMMED ON BRAKES TO AVOID TWO TEENAGERS RUNNING ACROSS IN FRONT OF HER, I SLAMMED ON MY BRAKES AND THE CAR ACCELERATED FROM 20-30. THE AIR BAG DID NOT DEPLOY NOR DID THE SEAT BELT ENGAGE AND LOCK TO PREVENT ME FROM SLAMMING INTO THE STEERING WHEEL. THE ABS BRAKES WERE SLAMMED AND IT FELT LIKE THE BRAKES DID NOT WORK LIKE THERE WAS AN AIR BUBBLE IN THE SYSTEM. I CRASHED INTO THE HYUNDAI. TOTALED MY CAR AND THE FRONT OF THE CAR FRAME WAS BENT. CALLED THE POLICE, BUT DID NOT TAKE A REPORT SINCE NO ONE WAS TAKEN BY AMBULANCE. WENT DO MY DOCTOR AND REPORTED THIS TO LEXUS-INCIDENT NUMBER 150922-00272 ON 9/22/15. LEXUS WILL INSPECT THE CAR ON 10/9/15...UPDATED 10/15/15 *BF ...UPDATED 12/03/15 *BF, UPDATED 4/9/18*JB *TR
Unknown or Other
Filed May 24, 2015FL
PASSENGER AIRBAG DETERIORATION (SEPARATED) ON DASHBOARD.
Power Train
Filed May 11, 2015125,000 milesSC
DID NOT HAVE A CAR ACCIDENT, OR EXPERIENCE ANY INJURIES OR CAR DAMAGE, BUT THIS CAR, LIKE NUMEROUS OTHER CARS OF THE SAME MAKE, MODEL, AND YEAR HAS SOME SERIOUS TRANSMISSION/COMPUTER SOFTWARE ISSUES AT TIMES. IT HESITATES AND LURCHES OFTEN. I DROVE ON THE HIGHWAY YESTERDAY AND THE CAR ACTED UP IN THE WORST WAY EVER.BUT IT SEEMS TO ME THAT WITH INFORMATION ON THESE SAME TRANSMISSION ISSUES PLASTERED ALL OVER THE INTERNET, YOUR ORGANIZATION WOULD MAKE TOYOTA ENGINEER A PERMANENT FIX FOR THIS PROBLEM, AND RECALL AND FIX THESE CARS.
Air BagsCrash2 injured
Filed Mar 25, 2015104,000 milesMD
WE WERE GOING ON A TWO WAY STREET, (OLD ANNAPOLIS ROAD, ELLICOTT CITY, MD-21042) ANOTHER CAR CROSSED THE TWO YELLOW LANES (MEDIAN) AND HIT OUR CAR HEAD- ON. THE FRONT PORTION OF OUR CAR AND THAT CAR HIT US WAS COMPLETELY DAMAGED. THE CAR BEHIND US COULD NOT STOP AND HIT OUR CAR FROM THE REAR. WE NOTED THAT BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR BAGS IN OUR 2005 LEXUS 330 DID NOT DEPLOY. WE WERE GOING ABOUT 30 MILES AND THE PERSON CAME IN TO OUR LANE MAY BE 35 TO 40 MILES. I TRIED TO APPLY THE HORN AND STOP MY VEHICLE BUT COULD NOT COME TO A COMPLETE STOP. THE OTHER DRIVER PROBABLY DOZED OUT, BUT THE AIR BAGS IN HIS CAR DEPLOYED. WHY THE AIR BAGS IN OUR CAR DID NOT DEPLOY? .. UPDATED 03/31/15 *BF
20 of 141 complaints, reproduced as filed.