2001 Krystal 28

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the suspension › rear › springs › air suspension system. It has been recalled 1 time.

What fails

Component	Reports		Crashes	Fires	Injuries
Suspension › Rear › Springs › Air Suspension System	1		0	0	0

1 safety recall

Part 573 reports

Equipment › Other › Labels01V384000

Filed Dec 13, 2001587 vehiclesKrystal Enterprises

Defect. VEHICLE DESCRIPTION: CERTAIN BUSES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS." THE TIRE PLACARD LABEL CONTAINS AN INCORRECT RECOMMENDED COLD TIRE INFLATION PRESSURE OF 60 OR 65 PSI. THE CORRECT INFLATION PRESSURE IS 80 PSI.

Risk. IF THE TIRES ARE UNDER-INFLATED, IT COULD REDUCE THE TREAD LIFE OF THE TIRE, AND THE TIRE COULD DEGRADE TO A POINT OF ALLOWING SUDDEN AIR LOSS.

Remedy. NEW LABELS WILL BE PROVIDED TO THE OWNERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO DO NOT RECEIVE THE FREE LABEL WITHIN A REASONABLE TIME SHOULD CONTACT KRYSTAL AT 1-800-845-4883.

What owners reported

Newest filings

Suspension › Rear › Springs › Air Suspension System

Filed Aug 27, 20074,900 milesTN

2001 FORD 550 SHUTTLE BUS, MANUFACTURED BY KRYSTAL KOACH PURCHASED IN MARCH 2007. THIS 26 PASSENGER BUS CAME FROM KRYSTAL WITH REAR CHASSIS(AIR RIDE, INDEPENDENT SUSPENSION) SINGLE WHEELS OUT OF LINE. ALL MECHANISM WELDED IN PLACE, THUS NO ADJUSTMENTS. THIS BUS HAD ONLY 4800 MILES ON IT WHEN WE PURCHASED IT IN MARCH 2007. HAD BLOWOUT ON TIRE WITH ONLY FEW MILES ON TIRE DUE TO ALIGNMENT. ALL OTHER TIRES WERE WEARING PREMATURELY. AFTER SPENDING APPROXIMATELY 4000 DOLLARS TO CORRECT THIS PROBLEM,(INCLUDED REPLACING TRUNNIONS. BUSHINGS,ETC.) WE CONTACTED KRYSTAL KOACH IN BEREA, CA. ONLY TO BE TOLD THEY WOULD NOT HELP BECAUSE THIS WAS "ONE OF A KIND" BUS BUILT THERE AND NEVER WENT INTO PRODUCTION DUE TO COSTS. WE FEEL THEY(KRYSTAL)PUT AN UNSAFE VEHICLE ON THE HIGHWAY. OUR DESIRE IS TO KEEP THE BUS, BUT WE FEEL KRYSTAL SHOULD SHARE IN COSTS OF REPAIRS. CAN YOU HELP? THANKS. *JB

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2001

Year	Complaints	Recalls	Assessment
2001 — this page	1	1	Routine
2000	0	1	Routine
1999	0	1	Routine

Compare every 28 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 13, 2001. Source: NHTSA Office of Defects Investigation.