2021 Kia Soul complaints

Mi carro hay veces que prende la luz de la engine, lo lleve a checar y salió en la computadora que era un problema de Power Train system, que era secondary DTCs P1C28 Y P1C28000, lo busque en Google y salía que era un problema muy recurrente en Kias souls y sorentos. Que podría causar incendios

I am writing to formally report a failure by Classic Kia of Streetsboro to provide the federally mandated safety remedy under Recall SC336 for my 2021 Kia Soul (VIN: [XXX] ). I have reason to believe the dealership has bypassed the mandatory safety protocols by intentionally omitting my documented diagnostic data—specifically Codes P0014/P0017, engine stalling, and excessive oil consumption—from the Techline Case Narrative. Evidence of Non-Compliance: 1. Improper Component Installation: Despite the documented timing failures, the dealership appears to have installed a Short Block (Part # 21102) instead of the required Long Block Assembly (Part # 21101-QQK). This leaves my oil-contaminated camshafts, valves, and VVT solenoids in the vehicle, posing a continued stalling risk. 2. Failure to Address Consequential Damage: The dealership is attempting to charge me a $99 "Customer Pay" fee for a catalytic converter back-pressure test. Under SC336, testing for consequential damage caused by a defective engine is the manufacturer's responsibility. 3. Withholding Documentation: The dealership has refused to provide the Techline Case Number or the Engine Part Number upon request, preventing me from verifying that the safety remedy was performed correctly. I will not be taking possession of the vehicle until Kia Corporate verifies that a Long Block Assembly was installed and that all diagnostic fees related to the recall symptoms are waived. This matter is currently being escalated but c

NHTSA SAFETY COMPLAINT: RECALL SC336 (CAMPAIGN 21V-301) NON-COMPLIANCE VIN: [XXX] I. PATTERN OF RECALL EVASION Vehicle (2021 Kia Soul) was towed to Classic Kia [XXX] ) on 3/13 with documented engine stalling, knocking, and codes P0014/P0017 (VVT/Timing failure). The dealership withheld this data from Kia Techline for 13 days (3/13–3/26), delaying the safety remedy until state authorities intervened. II. MECHANICAL IMPOSSIBILITY & REMEDY VIOLATION On Saturday 3/28, the dealer claimed a full engine swap was "installed and tested" in only 6.5 hours (7:30 AM–2:15 PM). Per the SC336 mandate, a compliant Long Block assembly (Part # ending in QQK) requires extensive fluid flushes, software reflashing, and safety recalibrations that cannot be performed correctly in this window. I suspect a "Short Block" shortcut was taken, reusing contaminated components in violation of the federal safety remedy. III. FRAUD BY OMISSION & UNIFIED SAFETY HAZARD The dealership is demanding a $99 "diagnostic fee" for an exhaust back-pressure test. Under SC336, testing for "consequential damage" (clogged catalytic converter) caused by the recall defect must be covered by the manufacturer. By omitting the stalling/timing symptoms from the initial Techline report, the dealer bypassed the mandatory exhaust safety testing. Reusing oil-contaminated VVT solenoids, camshafts, and valves from the failed engine poses an immediate fire and safety hazard. IV. DEMAND FOR INVESTIGATION I request NHTSA oversight to ens

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle with the check engine warning light illuminated. The vehicle idled abnormally rough, and the engine was pulsing. The oil level was checked and was noticeably low. The contact added oil to the engine. The vehicle was taken to Precision Auto Care for an oil change. The contact was informed that the oil level was low. The contact informed the technician that the oil had been recently topped off. The contact was informed of the excessive oil consumption. The contact was provided with information on NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced or repaired before the recall repair could be performed. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the vehicle had to be repaired before the recall repair was performed. The failure mileage was approximately 134,431.

The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 40 MPH, the vehicle started losing automotive power. The message that the engine was overheating warning was flashing on the instrument panel with an audible chime. The contact pulled over but was unable to restart the vehicle. The vehicle was towed to a local dealer and was diagnosed with engine failure. The contact stated that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); and was advised by the dealer that the engine failure was not related to the recall, and the dealer refused to perform the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was unknown.

My 2021 Kia Soul is exhibiting a severe safety defect documented in Recall SC336: frequent, unpredictable stalling in traffic ("Loss of Motive Power") and audible engine knocking. These symptoms create a high risk of a rear-end collision or being stranded in a dangerous traffic situation. The vehicle is currently at Kia of Streetsboro. Despite being provided with evidence of these active mechanical failures, the dealership is attempting to "remedy" the safety recall based solely on a "Pass" result from the Piston Ring Noise Sensing System (PNSS) software diagnostic. As the TSB SC336 notes that the root cause is physical damage to cylinder walls caused by defective piston oil rings, a software diagnostic "Pass" is not a physical repair and does not address the existing mechanical stalling. I have not received any status updates or communication from the dealership service department since Friday. The dealership is refusing to perform a borescope inspection or open a Kia Techline case to investigate the stalling, effectively denying a proper safety remedy. I am reporting this as a failure of the manufacturer and dealership to provide a safe and effective remedy for a known life-safety defect. The car remains unsafe to drive.

DEALER ADMISSION OF NON-COMPLIANCE: I am updating my complaint to document that Kia of Streetsboro is officially refusing to perform the mandatory mechanical inspection required by Recall SC336. Despite the vehicle suffering from "Loss of Motive Power" (stalling in traffic) and "Abnormal Engine Noise," the dealership’s service department stated via text on March 17: "I asked my manager and he said as of right now since your vehicle passed the tablet we cannot do anything else." The dealer further stated: "I suggest calling consumer affairs since you have an open case and letting them know what's going on and seeing if they can help." TECHNICAL VIOLATION: The dealer’s refusal based on a "tablet pass" is a direct violation of TSB SC336, Step 18c, which states that if a vehicle exhibits mechanical symptoms that "contradict a PASS result," the dealer MUST open a Techline Case for further instructions. By their own admission, the dealer is choosing to follow a "manager’s" opinion rather than the Federal Recall Protocol. They are attempting to release a vehicle that is actively stalling at intersections, which they define as an "Early Warning" system success, while ignoring the actual mechanical failure (the stalling). SAFETY RISK: This is a documented Ineffective Remedy. The dealer is punting the safety diagnosis to a "Consumer Affairs" call center rather than performing the borescope and Techline escalation required by the NHTSA. I am reporting this dealer for knowingly attemptin

My car experienced engine stall, fire risk, and piston ring failure while returning from a family road trip. Myself, my son, [XXX] old, and [XXX] pup was left in a ditch on a very busy road as the car stalled while driving. My VIN is excluded, however car experienced exact symptoms of recall SC2091. Codes P0300 P0304 P0302 P219D P0303 with no pressure in cylinder 2 and 4.This happened in 0ct 2025 and dealership and corporate do not want to exend goodwill to replace the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. Component or System Malfunction Engine (internal piston/piston ring system) is malfunctioning. The vehicle exhibits clanking noises (“marbles in a can”) and cuts off or stalls unexpectedly while driving. The car is available for inspection by a Kia dealer or independent mechanic. 2. Safety Risk Vehicle loses power while driving, which is extremely dangerous, particularly on highways or in traffic. Stalling while moving poses a risk of collision, loss of steering or braking control, and endangers both driver and others. This makes the vehicle unsafe to drive long distances. 3. Reproduction of Problem Symptoms have been observed consistently during normal driving and acceleration. Not yet confirmed by a dealer, but the stalling is reproducible during operation. 4. Vehicle Inspection The vehicle has not yet been inspected by the manufacturer, dealer, police, or insurance representatives. Immediate inspection is recommended due to engine stall risk. 5. Warning Lamps / Symptoms Clanking engine noise noted prior to stalling. Engine cutting off/stalling occurs while driving. No warning lights illuminated prior to stalling. Symptoms first appeared during recent driving prior to planning transport or repair. 6. Additional Notes The vehicle is a candidate for Kia engine piston/piston ring recall (SC209 / SC336). Owner recommends urgent inspection and repair to prevent potential engine failure and safety risks.

I am filing this complaint to report a serious safety failure involving the service braking system and the failure of Forward Collision‑Avoidance Assist (FCA) and Automatic Emergency Braking (AEB) on my 2021 Kia Soul. During an imminent collision event, the vehicle failed to brake as expected, and FCA/AEB did not activate, despite conditions that should have triggered emergency braking. This created an extremely dangerous situation and placed me and other motorists at risk of serious injury or death. The vehicle is currently subject to an active recall and has now been inoperable at the dealership for approximately one month under the lemon law process. The failure involved federally regulated safety systems, not supplemental or convenience features. I reported this incident to Kia America Customer Care, but the manufacturer has declined to conduct a manufacturer‑level safety investigation unless I personally pay for removal and shipment of the ACU/Event Data Recorder (EDR). Kia America has also declined to provide any transportation assistance while the vehicle remains unsafe and inoperable and has referred the matter back to the dealership and my insurance instead. Kia America has stated in writing that they rely solely on dealerships for diagnosis and repair and that they will not investigate further unless I incur additional costs. This refusal to independently investigate a braking system failure raises serious safety concerns, particularly given the potential risk to ot

Vehicle consistently stalls at complete stops in traffic. After the engine stalls, it requires a manual restart to resume operation. This creates a severe safety hazard, as the vehicle becomes immobile at intersections and in stop-and-go traffic, increasing the risk of a rear-end collision. The dealership is refusing to perform the necessary diagnostic for the engine stalling issue under the Havis v. Kia Settlement/KSDS recall protocols, claiming maintenance gaps, despite the vehicle having 0 open campaigns and the KSDS software update previously installed. This stalling issue is a known defect currently under NHTSA investigation (Audit Query AQ23-001) for this specific model and engine.

Check engine light on due to catalytic converter, took it to Kia motors in Bakersfield, California due to recall let them know that there was a check engine light on after buying the vehicle and only having it for one month and I thought it was due to the recall, which was on oil, piston rings, the dealership stated I could give all my paperwork that I had in regards to that, and if the engine failed, they would take care of it. After the test for the recall was done the engine failed and then a few days later a new updated recall, came out where the engine had to be running hot for the test to be done and then my recall passed so nothing was ever fixed with my vehicle. I believe that the catalytic converter is bad due to oil running into or around the catalytic converter. I also believe due to the malfunction of the oil, piston rings being bad/malfunction or whatever the recall was on is a determination of why my check engine light is on stating it’s a catalytic converter I believe if I continue driving my vehicle in the condition that it’s in it eventually will catch fire due to the issue.

My 2021 Kia Soul is having the same piston issues leading to engine failure as other previously recalled Kia Soul vehicles but for some reason my VIN is not part of any recall. Now it has been determined there is heavy scoring in my engine and I will need a new engine. My car is only 5 years old and there should be no reason for such major engine damage. My car has stalled on me while driving and other very similar issues as described on previous recalls. How does NHTSA determine when a certain model/year of car needs to be part of a national recall?

The entire car is dead from the engine to the key function completely dead. The car broke down 3 time in the middle of the street which could've caused a serious crash putting my safety and others at risk. The problem has been addressed to two different dealers and Kia corporate without resolution. I did make a police report about the mold infestation inside the car. I did now see any warnings prior to the complete reck. The cars been dead from the past 3 months. Both dealers are refusing and/or delaying any type of resolution in fact they gave me even more pressure. Causing me more anxiety than tranquility. Elevating my emotional health.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the roadway. The failure had occurred while driving on a busy highway. While attempting to restart the vehicle, the vehicle started; however, it was unsafe to drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. Prior to the engine seizing, the vehicle was consuming an excessive amount of engine oil. The contact stated that 3 to 4 quarts of oil needed to be added between oil changes. In addition, the contact stated that in 2021, the vehicle was repaired under NHTSA Campaign Number: 21V259000 (Engine). The contact stated that after the recall repair was performed, the excessive oil consumption started. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,200.

Description of Incident: On February 13, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul (VIN: [XXX] ) on Calvine Road in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We are the 2nd owner of 2021 Kia Soul bought in July 2025. Took to a dealership for open recalls shortly after purchase. After supposedly passing the piston ring recall (NHTSA 21V259) for the next several months after it had severe oil consumption but other wise drove fine. Then immediately after our last oil change on Feb 13, 2026, less than 10 miles later the car stalled and was knocking badly. Towed to nearest dealership and after diagnostic was told engine needs replacing. Wants us to pay for it. The software update (Piston Ring Noise Sensing System or PNSS) installed during the recall visit did not fix the faulty piston rings and also failed to give any warning for the impending engine failure. We never had any check engine or oil pressure lights come on until this incident.

Description of Incident: On February 9, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul on Calvine Road and Winterberry in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed, rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency.

The transmission on the vehicle has gone bad twice since we purchased it used. The car has 34,400 miles on it. The problem puts the driver in an unsafe situation as the problem causes the car to lose power while at high speeds. The piston rings have also been replaced as part of the recall. Kia just keeps replacing these parts with more defective parts. I have videos if you want them.

Owner was driving home at the normal posted speed limit when the car stalled out. The check engine light was on along with the oil Light, the car cranked back up in time before owner was rear ended. No accident occurred but a close call. The vehicle made it about another 1 mile before stalling again this time losing all control in steering as well and was towed home.

I own a 2021 Kia Soul (VIN: [XXX] ). It is under Safety Recall SC209. The engine has failed TWICE due to this defect (stalling in traffic). The dealer (Ourisman Kia) and Manufacturer (Kia America) are refusing to provide a safe loaner vehicle while they inspect it, leaving a 100% disabled veteran stranded. I am reporting a failure to remedy a safety defect in a reasonable time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds, the engine was consuming an excessive amount of engine oil. While depressing the accelerator pedal, there was an abnormal sound coming from the engine. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The contact was topping off the engine oil bi-weekly. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) for which the VIN was included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.

My Kia Soul had a recall for the Pistons to be replaced due to faulty pistons. Now they are saying my engine is needing replacement, even with regular scheduled oil changes being done. They said the top was full of sludge. The said it's not covered so I have to pay 6900 plus to get it replaced

The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was taken to the dealer for repair under NHTSA Campaign Number: 21V259000 (Engine); however, upon inspection, the dealer informed the contact that no repair was needed, and the recall was marked as completed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was advised that there would be a charge for fuel sampling. The vehicle was not diagnosed or repaired. The failure was also associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

Vehicle is consuming over 2 quarts of oil in less than 1000 miles and it causing the oil light to come on and loss power.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine with the check engine warning light illuminated. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the contact was informed that the vehicle failed the inspection test for the recall. The contact was informed that the PNSS software was installed, and the check engine warning light was reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. In addition, the contact was informed that the engine failure was caused by the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 136,000.

On 01/12/2026, I had my 2021 Kia Soul (VIN: [XXX] ) inspected by a technician at J&K Automotive after discovering a significant drop in oil. The technician found the engine oil dipstick completely dry. A review of service records shows the last oil change was on 09/18/2025 (Odometer: 20,862), meaning the engine consumed nearly its entire oil capacity in just 3,699 miles. The technician confirmed there are no external leaks and no dashboard warning lights (oil pressure or check engine) were illuminated prior to or during the inspection. This lack of warning creates a severe safety risk of sudden engine seizure and stalling at highway speeds. The billing summary noted that the Kia Soul with my engine had a potentially defective piton ring design. This failure is consistent with Recall 25V-099 (SC336) regarding defective piston oil rings causing cylinder bore scuffing. I am reporting this to document that the Piston-ring Noise Sensing System (PNSS) failed to provide an early warning of this safety-related oil consumption. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that while driving at 35 MPH and depressing the accelerator pedal, the vehicle lost power. An independent mechanic was contacted. The contact stated that the vehicle was towed to the residence and then was towed to the dealer, who refused to repair the vehicle under recall because the vehicle had failed to start. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure and provided the contact with the same information as the dealer. The failure mileage was 136,000.

Paint chipping and peeling in several places

Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer in person. The service department did not document the symptoms reported in my Kia Consumer Affairs case #XXX. 4.The earliest the dealer can see the car is Friday at 9:30 a.m., despite confirming that the car is part of an active safety recall. 5.Current symptoms include: •Engine overheating •Excessive oil consumption (1 quart lost in days) •Check engine light illuminated •Blue smoke from the exhaust •Engine rattling / vibration •A/C inoperable 6.The vehicle is unsafe to drive due to these symptoms. 7.Kia Consumer Affairs, via Gina, stated: •The dealer does not have loaner vehicles available •If I rent a vehicle, Kia will only reimburse $43.19 per day, and I must go through a reimbursement process 8.Gi

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact stated that oil was added every two days to prevent the vehicle from stalling. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the dealer deployed the Piston Ring Noise Sensing System (PNSS) software on the vehicle; however, no further service was performed, and the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer should repair the vehicle; however, the dealer informed the contact that the manufacturer had advised to deploy the Piston Ring Noise Sensing System (PNSS) software and to only replace the engine if an abnormal sound was present. The failure mileage was approximately 75,000.

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an independent inspection, but corporate told me that I cannot request an FSE directly and that only the dealership can request it. Since the dealership refuses, corporate will not act. Safety Concern: Stalling and shutting off while driving is a serious safety hazard that can lead to accidents. The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection. The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation. Requested Action: Investigate the dealership’s refusal to perform the recall inspection. Ensure Kia performs a full recall diagno

Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.

Paint is peeling on the roof of my 2021 Kia Soul - for no reason. I have read that other KIA owners have this problem and Kia is not taking responsibility for this.

The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number: 21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.

Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476.32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety Concern: This is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted Kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time. Supporting Documentation: Dealership diagnostic report showing com

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation. Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476.32 engine rebuild. Supporting Documentation: Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending) Recall notice (25V099 / SC336) Written communication with Kia dealerships and Consumer Affairs Additional

The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall

The contact owns a 2021 Kia Soul. The contact stated that the engine was making a grinding sound while the vehicle was being started. Additionally, the contact stated that the engine oil had to be changed every week. While receiving an oil change, the contact was informed that the engine seemed to be defective, and the contact was referred to the dealer for assistance. While the vehicle was idling at a red light, the vehicle suddenly stalled without warning. The contact shifted to park(P) and made two attempts to restart the vehicle before being able to continue driving. While decelerating to come to a stop at a red light, the vehicle stalled a second time. The contact shifted into park(P) and several attempts were made before the vehicle restarted. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer who had installed the piston-ring noise-sensing system software and determined that the remedy was completed, and that the engine did not need to be replaced. The dealer also informed the contact that the heck engine warning light had failed but had been repaired and should properly illuminate whenever needed. The manufacturer was not informed of the failure. The failure mileage was unknown.

I don’t know

My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code P1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of Kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, several weeks later, the contact became aware that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic tests were required to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,467.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle consumes one quart of engine oil every 1,000 miles. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.

Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.

The contact owns a 2021 Kia Soul. The contact stated that while accelerating from a complete stop, the vehicle shuddered, and there was an abnormal rumbling and clunking sound coming from the engine. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the vehicle was taken to the dealer, where the piston-ring noise sensing system (PNSS) software was installed; however, the failure recurred and progressively worsened. The contact stated that while driving at various speeds, the vehicle stalled. The contact was able to pull over to the side of the road and restart the vehicle. The check engine warning light was illuminated. The contact stated that the failure persisted, and the vehicle could not be restarted. Additionally, the vehicle experienced excessive oil consumption. The vehicle was towed to the dealer, where the starter was replaced; however, the vehicle was not repaired. The dealer diagnosed that the engine had failed and needed to be replaced. The contact related the failure to the recall, but the dealer informed the contact that the repair could not be covered under the recall. The manufacturer was notified of the failure several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 30,000.

New updated testing for recall regarding Piston Oil Rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.

Sunroof failure, spontaneously exploded. Fortunately I was not driving the car when it happened or could have caused an accident. Went to my car one morning and the sunroof looked like an earthquake for no reason. No damage, car was parked my driveway and was definitely not vandalism. Dealer said to contact Kia directly and report the incident to them because they would get nowhere with the factory and I should contact them. I also had a left front drivers door glass break that I originally thought was vandalism but nothing penetrated the glass, no rock or anything found and 2-3 video cameras I reviewed many time and not see anyone breaking the window. Makes me think it is the same problem with some kind of defective glass.

In November 2024, I was having issues with oil consumption and my car stalling while driving. I took it into Bob Sight Kia and explained that I'm constantly having to change or add oil to my car. They ran diagnostics and "fixed" the issue without any requests of maintenance records. The very next day after I picked it up, my oil light came on. I changed my oil November 2024, January 2025, March 2025, April 2025, May 2025. On May 10, 2025, while driving back from a family emergency, my transmission went out. I had it towed to Bob Sight Kia and was told the transmission would need replaced and it is under warranty, they did not request maintenance records then either. The transimission was replaced and I picked up my vehicle on June 5, 2025. My car started stalling again July 2025 and August 2025, I changed the oil each time. I took it back to Bob Sight Kia and was told I needed to provide maintenance records this time. I provided receipts of the above dates I changed my oil but was told my claim is being denied due to not having maintenance records from 2022 and 2023. I have called Kia Consumer Affairs and Bob Sight Kia. The general manager at Bob Sight Kia told me my car had been misdiagnosed in November 2024. I have explained to Kia Consumer Affairs exactly what I have been told by the dealership but they still refuse to replace the engine. My car currently has 73k miles and I am having to change my oil every 1500 miles. I believe my vehicle is under the engine recall and Ki

We are experiencing problems consistent with the issues identified in recall SC336, which pertains to defective piston rings potentially leading to increased oil consumption and engine damage. Specifically, for an extended period of time we have encountered significant oil consumption, the check engine light turning on repeatedly, engine overheating, and abnormal temperature gauge readings. Additionally, our vehicle has stalled multiple times while driving, lost power, and exhibited jerky acceleration, along with strange noises from the engine. These stalling incidents, in particular, were extremely frightening and created unsafe conditions on the road for our traveling family. We previously contacted members of Kia’s corporate office in early April 2025 (we can forward email), but unfortunately, we initially never received a response from Kia with respect to our email. We brought our vehicle to Wesley Chapel Kia for the recall service on June 9th; however, no repairs were made. Our engine was not replaced. We were told our vehicle passed the vibration test, which we find insufficient. The check engine light returned shortly after the visit to address the recall. We are aware that Kia changed the procedure for the recall inspection after the initial recall was announced. We have read accounts online from other Kia owners whose vehicles originally failed the recall inspection and were due for engine replacement—only to pass under the new testing protocol. This shift in procedu

In May 2025, my 2021 kia soul engine suddenly seized while I was driving close to my home. I took it to my local Kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc.I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them Kia Customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.