2015 Kia Soul complaints

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE ENGINE STARTED TO MAKE AN ABNORMAL NOISE AND THEN STALLED WITHOUT NO WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT THEN INSPECTED UNDERNEATH THE VEHICLE AND NOTICED AN OIL LEAK. THE VEHICLE WAS THEN TOWED TO TEMPE KIA (8005 S AUTOPLEX LOOP, TEMPE, AZ 85284) WHERE IT WAS DIAGNOSED WITH A CRACKED CYLINDER BLOCK THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY THE LABOR COST WITH THE CONTACT WAS RESPONSIBLE FOR THE COST OF PARTS. THE FAILURE MILEAGE WAS 76,000.

I WAS DRIVING DOWN THE ROAD AND AS I WAS TURNING A CORNER THE ENGINE STOPPED. AND WOULD NOT START. IT WAS TOWED HOME. WHEN I TRIED TO START IT IT TURNED OVER IT AND STRTEX. IT SOUNDEX LIKE METAL BEARINGS OR METAL HITTING METAL. TUE WHOLE MOTOR IS SHAKING. WHEN I PURCHAZED THE VEHICLE I STARTED NOTICING SPOTS IN MY DRIVE WAY BUT WASNT OIL. WHEN I LOOKED UNDER I NOTICED THE CADALLAC CONVERTER HAD RESIDUE SPOTS.. I HAVE NOT TAKING IT TO RHE SHOP YET.

TL* THE CONTACT OWNS A 2005 KIA SOUL. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE ENGINE LIGHT DID ILLUMINATE. THE VEHICLE WAS TAKEN TO BURLINGTON KIA LOCATED AT( 4428 US-130, BURLINGTON TOWNSHIP, NJ 08016 609-531-0771) WERE THE DIAGNOSIS WAS ENGINE SLUDGE (ENGINE NEEDED TO BE CLEANED OUT. THE ENGINE WAS CLEANED AND THE FAILURE RECURRED. THE DEALERSHIP INDICATED JIFFY LUBE OIL CHANGES CAUSED THE ENGINE TO CEASE. CONSUMER AFFAIRS OF KIA WAS NOTIFIED OF THE FAILURE. CONSUMER AFFAIRS STATED THE VEHICLE WOULD RECEIVE A NEW ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 57,097.

HIGH EXHAUST TEMPERATURES WITH IN THE CATALYTIC CONVERTER MAY CAUSE INTERNAL ENGINE DAMAGE TO THE PISTONS AND CONNECTING RODS WHICH WILL CAUSE ENGINE FAILURE. THE RECALL SAID THAT IT WOULD BE FREE OF CHARGE IF THE CONSUMER HAD THIS FAILURE AND WE DID. THIS HAPPEN IN WILLIAMSON COUNTY ON I40.

ON JANUARY 26 AROUND 9PM THE ENGINE OIL LIGHT CAME ON. THE VEHICLE WAS PULLED OVER IMMEDIATELY. THE NEXT MORNING 2 QUARTS OF OIL WERE ADDED AND THE KNOCKING STOPPED FOR ABOUT 5 MINUTES AND THEN IT STARTED AGAIN FOLLOWED SHORTLY THEREAFTER WITH SEVERE SHACKING OF THE ENTIRE CAR. THE CAR WAS TOWED TO A REPAIR SHOP WHERE THE ENGINE IS BEING REPLACED.

UPDATE TO COMPLAINT FILES 31 JAN, 2020. 2015 KIA SOUL WITH 72004 MILES WAS TOWED TO A REPAIR FACILITY. UPON EVALUATION, MECHANIC STATED THAT THE PISTON/ROD HAD FRACTURED AND THE PISTON WAS FORCE INTO THE HEAD. TOTAL ENGINE REPLACEMENT WILL BE REQUIRED AS THE BLOCK AND HEADS WERE SEVERELY DAMAGED. THIS IS THE EXACT FAILURE MODE THAT HAS BEEN DESCRIBED ON OTHER KIA SOUL VIN NUMBERS. PREVIOUS EVENT DESCRIPTION:SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE AREA. AFTER STOPPING THE VEHICLE FLAMES WERE PRESENT COMING FROM UNDER THE ENGINE COMPARTMENT. THE FLAMES WERE EXTINGUISHED BY THE OWNER. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER COURTESY KIA OF BRANDON ( 9205 EAST ADAMO DR., TAMPA FL.) WHO DIAGNOSED THAT THE ENGINE PISTON HAD FAILED CAUSING A PUNCTURE TO THE ENGINE WHICH CAUSED OIL TO LEAK ONTO THE ENGINE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER (13524294) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V12000 (ENGINE). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 113,000.

I WAS ALREADY PLANNING ON GETTING MY OIL CHANGED ON THE FIRST OF FEBRUARY, EVEN THOUGH I STILL HAD A FEW HUNDRED MILES LEFT. BUT THE DAY BEFORE, MY OIL LIGHT KEPT FLASHING ON AND OFF. MOSTLY WHEN IT WAS IDLING. I CHECKED MY OIL LEVELS MID DAY DURING LUNCH, AND ALL SEEMED OKAY. WELL I WAS DRIVING 3 MILES FROM MY HOUSE TO CHURCH FRIDAY NIGHT, JANUARY 31, AND AS I WAS DRIVING, JUST GETTING UP TO ABOUT 50-55 MPH, I HEARD A LOUD BANG AND FELT MY CAR JOLT. MADE IT SAFELY TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. AFTER THE JOLT, MY BATTERY LIGHT CAME ON. NEVER SAW A CHECK ENGINE LIGHT. THE TOW TRUCK DRIVER WAS NOT ABLE TO START THE CAR AND TOLD ME THAT MY OIL WAS LOW. THE FOLLOWING DAY WHEN MY DEALERSHIP CHECKED THROUGH EVERYTHING, THEY TOLD ME THAT MY ENGINE HAD SEIZED AND I NEED TO GET A NEW ENGINE. THIS SEEMS TO BE A REOCCURRING PROBLEM WITH THIS CAR YEAR AND MODEL. I HAVE A LITTLE UNDER 110,000 MILES.

VEHICLE WAS PURCHASED BRAND NEW IN JULY OF 2015 AND HAD APPROXIMATELY 124,000 MILES. ALL REGULAR MAINTENANCE INCLUDING OIL CHANGES WERE DONE AT KIA SERVICE CENTERS , NEXT SERVICE WASN'T DUE FOR ANOTHER 2,000-3,000 MILES. ENGINE BEGAN MAKING LOUD TICKING AND KNOCKING NOISES ON 25 JAN 2020 AND STARTED HAVING TROUBLE ACCELERATING AND REACHING HIGHER RPMS. I LEFT IT PARKED OVER THE WEEKEND UNTIL I COULD GET IT LOOKED AT BY MY LOCAL KIA DEALER. WHEN I STARTED IT 2 DAYS LATER FOR THE APPOINTMENT THE OIL LIGHT INSTANTLY CAME ON AND THE ENGINE NOISE WAS MUCH WORSE. CHECKED THE OIL RESERVOIR AND THE DIPSTICK WAS COMPLETELY DRY. THERE WERE NO VISIBLE OIL LEAKS OR ANY INDICATION THAT IT WAS BURNING THROUGH OIL. VEHICLE WAS TOWED TO MY LOCAL KIA SERVICE CENTER AND AFTER INSPECTION DETERMINED THE ENGINE NEEDED REPLACING DUE TO DAMAGED CYLINDERS AND PRESENCE OF METAL SHAVINGS AND DEBRIS. THE DEALERSHIP SAID REPLACEMENT ENGINE IS COVERED UNDER THEIR 20 YEAR/200,000 MILE POWERTRAIN WARRANTY. NO CURRENT ETA ON THE REPAIRS AND I'M CURRENTLY WITHOUT A VEHICLE UNTIL THE WORK ON THE ENGINE IS COMPLETED.

2015 KIA SOUL. CONSUMER WRITES SEEKING PARTIAL REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS CLEANED AND THE ADAPTIVES WERE RESET. THE VEHICLE WAS REPAIRED. *JS

SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL. MILEAGE IS APPROXIMATELY 71,000. CURRENTLY UNABLE TO GET THE ACTUAL ODOMETER READING DUE TO THE ELECTRICAL SYSTEM IS DEAD. CAN PROVIDE THE ACTUAL MILEAGE WHEN I CAN GET THE ELECTRICAL SYSTEM POWERED.

WHILE DRIVING OIL LIGHT WOULD FLICKER EVER SO OFTEN. WHEN THIS WOULD HAPPEN WE WOULD STOP AND CHECK THE OIL LEVEL, IT WAS ALWAYS FULL. I TOOK CAR TO STORE ABOUT 4 BLOCKS FROM HOUSE AND ON THE WAY BACK LIGHT FLICKERED BUT BEFORE I COULD DO ANYTHING ABOUT IT THE ENGINE STARTED KNOCKING.

IN STARTING THE CAR, I HAVE HAD A DOZEN INCIDENTS WHERE THE IGNITION IS FROZEN AND I CAN NOT TURN THE KEY. I TRY WIGGLING THE STEERING WHEEL, WIGGLING THE GEARS, REMOVING THE KEY, WAITING, ETC. ON SEVERAL OCCASIONS IT HAS BEEN 5 MINUTES BEFORE I WAS FINALLY ABLE TO TURN THE IGNITION ON.

IT HAS BEEN TROUBLED FOR COUPLE OF YEARS. MAIN ISSUE IS WHEN I START ENGINE RPM HIT OVER 3,000 AND ENGINE CHECK LIGHT ON. VERY FIRST TIME BRING THE CAR DEALER SHIP, THEY JUST RESET ECU BUT SAME SYMPTOM OVER AGAIN DEALER SHIP CHANGED ECU. DURING A YEAR IT WAS OKAY BUT RECENTLY SAME PROBLEM COME UP AGAIN

P0420 CODE CATALYST SYSTEM BELOW THRESHOLD IS PART OF THE RECALL SC-176. THIS WAS IN ON5-17-19 FOR THE FIX. SEVEN MONTHS LATER SAME SAME CODE BACK ON 12-30-19. THIS CAUSE THE CAR TO HESITATE WHEN MOVING OR STOPPED.I HAVE BEEN GETTING 24 MPG INSTEAD OF 32 MPG. SINCE THE CODE CAME BACK. THE CAR FEELS LIKE ITS GOING TO STALL WHEN STARTING FROM A STOP. DEALER STATES CAR IS OUT OF WARRANTY BUT THIS WAS A RECALL FROM 5-17-19.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND SHORTLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

PISTON SLAPPING. ENGINE IS SHUTTING OFF WHILE DRIVING AND WHILE ON A HILL IT IT WORSE. IT CHOKES STOPS RUNNING AND REFUSES TO START. THE OIL IS ESCAPING OUT OF THE ENGINE DUE TO THE HIGH HARD PISTON SLAPPING WHICH IS MAKING A GOD AWFUL NOISE! THE CAR IS UNSAFE. IT SMELLS LIKE FIRE. I SEE THE RECALLS OF THE 1.6 ENGINE BUT THIS 2.0 IS DOING THE EXACT SAME THING.

CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!

MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR

MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT

WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK TO BE DRY. THE CAR NOW WILL NOT START AND KIA HAS REFUSED TO FIX IT AND SAYS I AM OUT OF WARRANTY, BECAUSE I AM NOT THE FIRST OWNER OF THE CAR EVEN THOUGH I WAS OFFERED THE WARRANTY WHEN I PURCHASED THE CAR.

WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK

PURCHASED VEHICLE 4/22/2019 FROM JIM ELLIS VOLKSWAGEN KENNESAW. APPROXIMATELY 5 WEEKS LATER GOT IN CAR STARTED TO DRIVE OUT ONTO I- 515, LIGHT CAME ON, I STOPPED CAR IMMEDIATELY, OIL WAS ALL OVER BACK OF CAR, TOP OF CAR, UNDERNEATH CAR, ALL OVER UNDER THE HOOD I IMMEDIATELY STOPPED. CALLED JIM ELLIS SPOKE TO SERVICE MANAGER SAID TO GET IT TO JIM ELLIS KIA (NEXT DOOR), SO I TOWED TO KIA. SAID I HAD A FAULTY OIL FILTER. THEY CLEANED THE VEHICLE & SENT ME OFF.....A COUPLE WEEKS LATER STILL FINDING OIL UNDER THE HOOD & HAD LOSS SOME OIL. ON MAY 18,2019 ENGINE LIGHT CAME ON WHILE DRIVING. I PULLED OVER INTO AUTO STORE. I CHECKED OIL AGAIN & NO OIL (TOWED AGAIN) THEN I WAS GOING OUT OF TOWN FOR WEEKEND, JIM ELLIS KIA , DAVID SERVICE MANAGER, SAID GO AHEAD AND DRIVE IT OUT OF TOWN. I TOLD HIM AT THIS POINT I FELT UNSAFE DRIVING THIS VEHICLE. HE ASSURED ME IT WAS SAFE. THEY HAD TOLD ME TO CHECK OIL EVERY OTHER GAS FILLUP AND TOP OIL OFF, SAID TODAY SOME VEHICLES YOU JUST NEED TO TOP OIL OFF....WHILE OUT OF TOWN AS I STOPPED OFF INTERSTATE & GOT GAS I OPENED HOOD TO CHECK OIL LEVEL LIKE JASON HAD INSTRUCTED. BUT AS I OPENED HOOD I SAW THE OIL DIP STICK ZIP TIED TO THE OTHER PARTS OF ENGINE. I IMMEDIATELY CONTACTED MATTHEW (VOLKSWAGEN) & DAVID (KIA) SENT THEM PHOTOS VIA TEXT. THEY INFORMED ME THAT KIA WAS DOING A COMPRESSION TEST. NOT TO TOUCH IT, TO CALL THEM & SET APPOINTMENT WHEN WE GOT BACK. WENT IN AND OIL WAS VERY LOW THEY SAID. AFTER NUMEROUS PHONE, & TEXT, EMAILS, VISITS & TOWI

MY CAR STALLED DOWN LOST PRESSURE AND WOULD NOT GO I TOOK IT CALLED THE DEALERSHIP AND TOLD THEM WHAT WAS GOING ON MY KIA SOUL 2015 THE DEALERSHIP THE DEALERSHIP SAID IT WAS NO RECALL ON MY CAR MOTOR I HAD IT CHECKED OUT AND I CALL THE 1-800 NUMBER TO SEE ABOUT MY CALL OR BACK ON MY CAR THE LADY TOLD ME TO GET THE CAR TOWED TO THE DEALERSHIP IN FAYETTEVILLE KIA I DID I PAID $120 TO GET IT TOWED IN MIKE DILLARD CALLED ME TOLD ME THERE WAS NO CALL BACK ON MY MOTOR THAT I WAS GOING TO HAVE TO REPLACE MY MOTOR THAT MOTOR WAS GOING TO COST ME $10,000 TO GET IT DONE OR GET A REFURBISHED ONE I'VE BEEN CALLED KIA MANUFACTURER AND TALK WITH THE CLAIMS ADJUSTER I HAVE A CLAIM ALREADY IN PROGRESS AND THE LADY TOLD ME TO GO AHEAD AND HAVE IT TOWED TO THEM BUT THEY'RE SENDING ME THEY WILL NOT REPLACE MY MOTOR I NEED HELP WITH THIS BECAUSE SOMETHING'S GOING, BECAUSE I'M LOOKING ON THE WEBSITE AND IT'S STATING THAT IT IS A RECALL ON MY MOTOR BUT MINE DOES NOT HAVE MY VIN NUMBER DOES IT SHOW UP ON THE RECALL I NEED TO KNOW WHAT I NEED TO DO WITH MY MOTOR MY KIA SOUL THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.

DRIVING ON HIGHWAY AND THE CAR EXCELERATED ALL OF A SUDDEN TO A HIGHER SPEED. THIS HAS HAPPEN SVERAL TIMES

I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.

MY CHECK ENGINE LIGHT CAME ON AND IT WAS DIAGNOSED TO BE AN ISSUE WITH THE CATALYTIC CONVERTER. THERE IS A RECALL FOR MY YEAR AND MAKE OF KIA (REFERENCE NUMBER SC176) AND I WOULD LIKE ASSISTANCE TO REPAIR IT.

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A ROD KNOCKING IN THE ENGINE WITHOUT WARNING. THE CONTACT SPOKE WITH EVANS KIA (4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), WHICH HE ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000.

I WAS DRIVING ON THE HIGHWAY AND WHEN I ACCELERATED THE VEHICLE MOVED SLOWER INSTEAD OF GOING FASTER. ONCE I PARKED ON THE SIDE OF THE ROAD THE VEHICLE TURNED OFF AND WILL NOT TURN ON. THE MECHANIC SAID THAT THE ENGINE DIED.

ON THE FREEWAY CAR ENGINE MADE POPPING/BANGING NOISES FOLLOWED BY THE WHOLE DASHBOARD LIGHTING UP AND CAR COMPLETELY SHUT OFF. PUT CAR IN NEUTRAL AND COASTED TO AN EMERGENCY PULL OFF AS THERE WAS NO SHOULDER ON THE LONG BRIDGE I WAS ON. CARS SWERVED AROUND ME HONKING HORNS DESPITE MY HAZARDS FLASHING. TRIED RESTARTING AND IT JUST MADE GRINDING NOISE AND SMOKE. I HAD IT TOWED TO KIA DEALERSHIP WHERE THEY SAID ENGINE NEEDED REPLACED. IT ONLY HAD 40,000 MILES ON IT. THEY COVERED REPLACING THE ENGINE UNDER WARRANTY. THE DEALER TELLS ME REPLACEMENT ENGINE HAS 12K/12MO WARRANTY BUT IF I AM OVER THAT AND AS LONG AS I GOT OIL CHANGES THRU THE DEALERSHIP THAT IT WOULD STILL MORE THEN LIKELY BE COVERED UNDER WARRANTY BECAUSE KIA KNOWS ABOUT THE ISSUES SURROUNDING THEIR ENGINES. AFTER THEY TOLD ME THAT I FEEL AS THE VEHICLE IS VERY UNSAFE AND MIGHT FAIL ON THE FREEWAY AGAIN.

ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY

THE VEHICLE ONLY HAS 85K MILES ON IT AND IT'S BEEN MAINTAINED VERY WELL BUT IT USES AROUND 1.5 TO 2 QUARTS OF OIL BETWEEN OIL CHANGES.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED IN SEPTEMBER OF 2019 AT FUCCILLO KIA OF CAPE CORAL (404 NE PINE ISLAND RD, CAPE CORAL, FL 33909). IN OCTOBER OF 2019, WHILE DRIVING 40 MPH, A KNOCKING NOISE WAS HEARD AND THE INDICATOR LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH METAL PARTICLES IN THE OIL COMPARTMENT. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

DRIVING ON THE HIGHWAY, THE ENGINE STARTED TICKING AND WITHIN SECONDS WITHOUT ANY WARNING LIGHTS ON THE DASHBOARD, THE CAR LOST ALL ITS ENGINE. HAD TO PULL OFF THE HIGHWAY AND BE TOWED TO LOCAL DEALERSHIP. UPON ARRIVAL TO THE DEALERSHIP, CAR WAS INSPECTED BY A TECHNICIAN WHO STARTED MY CAR IN THE PARKING LOT, WAS SURPRISED 1. IT STARTED 2. NO CHECK ENGINE LIGHT AND/OR OIL PRESSURE LIGHT WAS ON THE DASHBOARD DISPLAY. CAR HAS BEEN WELL MAINTAINED WITH REGULAR FULL SYNTHETIC OIL CHANGES - HAVE PROOF OF REGULAR MAINTENANCE.

WHILE DRIVING ON A SIDE STREET THE OIL LIGHT STARTED TO FLICKER INTERMITTENTLY THEN REMAINED BLANK NOT LIGHTING UP AGAIN. VERY SHORTLY THEREAFTER, WITHIN A TENTH OF A MILE, THE ENGINE SPUTTERED, COULD HERE CLICKING FROM ENGINE, VEHICLE THEN STALLED. I DRIFTED TO THE SIDE OF THE ROAD, OPENED THE HOOD AND CHECKED THE OIL AND NOTICED NO OIL REGISTERING ON THE DIP STICK. THERE WAS NO VISIBLE OIL SHOWING ON THE OUTSIDE OF THE ENGINE OR UNDERNEATH THE VEHICLE. THE OIL WAS CHANGED AT JIFFY LUBE, STORE #2375, ON EMERSON AVE., INDIANAPOLIS, IN. MILEAGE AT OIL CHANGE WAS 100,973 PERFORMED ON JULY 27, 2019 (SEE ATTACHED). NEXT OIL CHANGE DUE AT 105,973. OIL USED WAS PENZOIL SEMI-SYNTHETIC 5W20. MILEAGE ON VEHICLE AT TIME OF BREAKDOWN 105,490. HAD VEHICLE TOWED TO BECK'S AUTO SERVICE, INDIANAPOLIS, IN. WAS TOLD SOMETHING BROKE LOOSE IN THE ENGINE AND THAT ENGINE HAD TO BE REPLACED. VEHICLE IS NOW SITTING AS I STILL OWE $5,000.00 ON IT AND DO NOT HAVE THE $6,200.00 THEY TOLD ME IT WOULD COST FOR REPAIRS.*DT LICENSE PLATE XX-XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY STOVESAND KIA (528 SAN DIEGO RD, CARBONDALE, IL 62902, (618) 319-4690) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 102,000.

CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CLICKS AND THE INSTRUMENT CLUSTER WILL FLICKER. IT BEGAN THE WINTER OF 2018 AND WAS FINE ALL SPRING, SUMMER AND FALL. NOW THAT IT'S GETTING COLDER AGAIN IT IS BACK TO NOT WANTING TO START

MY 2015 KIA SOUL IS NOW SITTING AT A SHOP, DUE TO THE FACT THAT WITHOUT ANY WARNING AS I WAS TRAVELING DOWN THE HIGHWAY IT DECIDED TO SLOW DOWN AND SHAKE THEN STALL MANAGED TO GET IT STARTED AND GET OFF THE HIGHWAY TO A STORE, CHECKED THE OIL THERE WASN'T ANY IN THE ENGINE EVEN THOUGH 2 DAYS BEFORE I HAD JUST HAD IT CHANGED. THAT WAS ON AUGUST 7 2019 AFTER DOING SOME RESEARCH IT SEEMS THAT KIA HAS LET ALOT OF PEOPLE DOWN BY SELLING DEFECTIVE CARS AND FOR ME I AM STILL STUCK WITH PAYMENTS WITH NO WAY TO EVEN SAVE FOR A REPLACEMENT ENGINE AS I HAVE BEEN TOLD IT NEEDS. I HOPE THAT THEY COME TO THEIR SENSE AND DO THE RIGHT THING.

DURING THE TIME OF PURCHASE, AROUND NOVEMBER OF 2018, FOR THE VEHICLE AT A KIA DEALERSHIP, I INFORMED THE SELLER TO CHECK FOR ANY RECALLS THAT WILL NEED TO BE ADDRESSED BEFORE PURCHASE. HOWEVER, THE SELLER MENTIONED TO BE THAT RECALLS WERE CHECKED, AND I DIDN'T BOTHER TO GET A WRITTEN STATEMENT FROM THE SELLER BECAUSE I GUESS I WAS TOO ANXIOUS TO DRIVE THE CAR. I WAS INFORMED VIA OUTSIDE SOURCES AND GOOGLE OF A RECALL FOR THIS VEHICLE, RELATING TO THE CATALYST SYSTEM. HAVING NO CHECK ENGINE LIGHT AND IN MAY OF 2019, I DECIDED TO TAKE MY VEHICLE TO THE KIA DEALER TO HAVE THE RECALL ADDRESSED (SEE INVOICE STATEMENT ATTACHED). THE DEALER COMPLETED THE RECALL AND RETURNED MY VEHICLE TO ME. I DROVE THE VEHICLE FOR MANY MILES AS AN UBER DRIVER PARTNER, AFTER THE COMPLETED RECALL. IN OCTOBER OF 2019, THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. I IMMEDIATELY TOOK IT TO AN AUTO PARTS STORE TO SCAN THE CODE. THE SCAN DATA DISPLAYED THE CODE P0420, CATALYST SYSTEM OPERATING BELOW MINIMUM THRESHOLD BANK 1. THE CURRENT MILAGE IS 93, 700, AND IS RUNNING FINE. I AM CONCERNED ABOUT THE CODE IN PROPORTION TO THE RECALL THAT IS IN BULLETIN. I DON'T WANT TO TAKE IT TO THE DEALER WITHOUT FIRST CHECKING MY OPTIONS WITH THE NHTSA. PLEASE ADVISE, I APPRECIATE YOUR BUSINESS. THANK YOU.

MY KIA IS BURNING ALOT OF OIL !! ALWAYS SMELLS LIKE ITS BURNING EVEN AFTER OIL CHANGES AND OIL FILTERS AND MY DIP STICK IS BURNT I HAVE HAD TO PUT OIL IN AND NO SOONER ITS BROWN BUT NOT LEAKING ON THE GROUND BUT THE EXHAUST PIPE IS COATED

REGARDING OUR RECENT COMPLAINT NUMBER: 11251884. (ENGINE BLEW UP.) RECALL 19V120000 DESCRIBES THE SAME SYMPTOMS WE EXPERIENCED, ALONG WITH THE SAME YEAR AND ENGINE, BUT OUR VIN WAS NOT INCLUDED. PLEASE INCLUDE OUR VIN IN THE RECALL AND COMPEL KIA TO MAKE US WHOLE FOR THIS ENDANGERMENT. DEFECT DESCRIPTION: KIA MOTORS AMERICA (KIA) IS RECALLING CERTAIN 2012-2016 KIA SOUL VEHICLES EQUIPPED WITH 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. INFLUENCEDBY: ENGINE | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR RECALLNUMBER: 19V120000 OUR COMPLAINT FOLLOWS. RECALL'S "ABNORMAL ENGINE COMBUSTION" IS BETTER DESCRIPTION THAN MECHANIC'S "VVT" GIVEN WHITE SMOKE AND LACK OF OIL PRESSURE DROP PRECURSOR TYPICAL FOR VVT PROBLEM. "PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROP

MY HEADLIGHTS HAVE STARTING TO FLICKER OFF WHILE DRIVING AT NIGHT (ON HIGHWAY, STREET, TURNING, ETC). I AM ABLE TO GET THEM BACK ON BY TURNING THE SWITCH BACK AND FORTH SEVERAL TIMES. THE CAR DEALERSHIP REPLACED THE HEADLIGHT BULBS, BUT PROBLEM STILL REMAINS. THOUGH THERE IS A KNOWN ISSUE WITH THE KIA SOUL HEADLIGHTS (AND KIA HAS EXTENDED THE WARRANTY TO INCLUDE THE HEADLIGHTS FOR SOME AND HAS A SERVICE BULLETIN OUT FOR IT), KIA REFUSES TO COVER MY PARTICULAR VEHICLE, THOUGH 2015 IS ONE OF THE YEARS COVERED (I CAN ONLY ASSUME THERE IS SOMETHING DIFFERENT).

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TRANSMISSION DOES NOT SHIFT TOO AND IT MISFIRES

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON THIS SIGNAL FAILURE. THE SEND CAR OWNERS AWAY SAYING THE VEHICLE IS IN GREAT CONDITION ONLY FOR THE CAR TO STALL ON THE HIGHWAY UNEXPECTEDLY A FEW DAYS LATER. THIS IS DANGEROUS AND THE CUSTOMERS HAVE BEEN GIVEN NO OPTION BUT TO DRIVE A VEHICLE WITH SERIOUS SAFETY ISSUES. JUST CHECK OUT THE NUMEROUS YOUTUBE VIDEOS OF CUSTOMERS ALL HAVING THE SAME ISSUES ACROSS MULTIPLE KIA MODELS STARTING IN 2010.

WAS DRIVING CAR HAS BEEN RUNNING FINE, ALL SERVICING WAS DONE TO IT AT THE KIA DEALERSHIP IN MURPHY NC, HAS ONLY 70,000 MILES ON IT, HAS 1.6 LITER ENGINE, IT JUST LOST ALL POWER LOUD BANGING NOISE LIKE A BLOWN ROAD OR PISTON, ALSO NO OIL

WHEN DRIVING SPEEDOMETER DROPS FROM. 65 TO 20 WAS TOLD CATALYTIC CONVERTER IS CLOGGED NEEDS REPLACED ONLY HAS 66,000 THE YEAR IS 2015

WITHOUT ANY WARNING, NO WARNING LIGHTS ETC. OUR 2015 KIA SOUL ENGINE STARTED SHAKING VIOLENTLY WHILE WE WERE DRIVING. WE ACCELERATED UP A HILL AND IT JUST STARTED SHAKING LOUDLY. WE TOWED IT TO THE DEALERSHIP OVER A MONTH AGO. THEY SAID IT LOOKED LIKE IT RAN OUT OF OIL AND THAT WE NEEDED A NEW ENGINE. THIS MAKES NO SENSE TO US BECAUSE WE LOVE THAT CAR, IT IS OUR ONLY MODE OF TRANSPORTATION AND WE TAKE VERY GOOD CARE OF IT AND KEEP UP WITH MAINTENANCE. IT HAS 114,000 MILES ON IT AND WE HAVE NEVER HAD A PROBLEM. THE DEALERSHIP STILL HAS OUR CAR FOR OVER A MONTH SAYING THEY ARE WAITING ON A BACK ORDERED GASKET. I JUST FIND IT ODD THAT A WELL MAINTAINED VEHICLE JUST SUDDENLY LOSES OIL AND THE ENGINE BREAKS. THE INCIDENT HAPPENED ON A PAVED COUNTY ROAD WITHIN CITY LIMITS, SPEED WAS 45 MPH

STOPPED TO GET FOOD AND OIL LIGHT BEGAN FLICKERING WHEN WE WERE PARKED, WE CHECKED THE OIL AND IT HAD PLENTY. DRIVING TO THE HIGHWAY THE OIL LIGHT DIDN'T FLICKER. GOT ONTO HIGHWAY AND WE WERE GOING ABOUT 65 MPH THE ENGINE SUDDENLY STARTED MAKING A LOUD BANGING NOISE. A FEW MINUTES AFTER THE CHECK ENGINE LIGHT AND THE OIL LIGHT CAME ON. I SLOWED DOWN TO PULL OFF THE FREEWAY TO FIGURE OUT WHAT WAS HAPPENING. MY HUSBAND ASKED ME WHAT THE CAR WAS DOING, AND I TOLD HIM I DON'T KNOW. HE TOLD ME TO GO TO THE NEXT EXIT TO GET TO A SAFER AREA. I WAS REALLY SCARED, PANICKED AND SHAKING BECAUSE I DIDN'T KNOW WHAT WAS GOING TO HAPPEN. WE LUCKILY WERE ABLE TO GET TO A SAFER AREA; WE PARKED THE CAR AND OPENED THE HOOD AND IT WAS STILL MAKING A LOUD BANGING SOUND IN THE ENGINE. DURING EVERYTHING I WAS ABLE TO PLUG MY CELLPHONE INTO THE USB PORT TO USE THE UVO APP FOR MY VEHICLE. I RECEIVED TWO CODES ON POSSIBLE CONDITION WITH THE ENGINE CONTROL SYSTEM. WE CONTACTED KIA FOR TOWING AND TURNED THE CAR OFF. WHEN THE TOW TRUCK DRIVER ARRIVED, HE STARTED THE CAR TO DRIVE IT ONTO THE TOW TRUCK AND IT SOUNDED THE SAME. WE HAD THE CAR TOWED TO OUR LOCAL KIA DEALERSHIP IN OAKWOOD, GA. BECAUSE WE KNOW IT SHOULD BE UNDER WARRANTY. WE WERE ASKED TO PROVIDE THEM WITH OIL CHANGE RECEIPTS AND A FEW DAYS LATER WE WERE TOLD WE WOULD HAVE TO PAY TO OPEN THE ENGINE. IF THERE WAS NO SLUDGE IN THE ENGINE, THEN THEY WOULD PAY TO OPEN THE ENGINE AND REPLACE THE ENGINE. IT HAS NOW BEEN OVER 30 DAYS SINCE WE TOWED I

2015 KIA SOUL BURNING OIL, NO OIL LIGHT COMES ON, VEHICLE HAS SHUT ENGINE OFF 2 DIFFERENT TIMES WHILE I WAS DRIVING IT. I TOOK TO DEALERSHIP THEY SAID THEY WERE HAVING TROUBLE WITH THE PISTON RINGS FAILING AND OIL BURNING. DID OIL CONSUMPTION TEST AFTER DRIVING FOR 900 MILES THE THE DIP STICK DID NOT REGISTER ANY OIL ON IT. I BOUGHT THIS AS A PRE OWNED CERTIFIED VEHICLE WITH ABOUT 600 MILES ON IT WHEN I PURCHASED IT . THE WARRANTY COMPANY THAT WARRANTS KIA PRE OWNED VEHICLES IS REFUSING TO COVER THE THE CLAIM. THE OIL BURNING PROBLEM STARTED AROUND 56,000 MILES. THE CAR STOPPED RUNNING WHILE I WAS DRIVING ON TWO DIFFERENT OCCASIONS.