2013 Kia Optima complaints

Kia will not replace engine that has failed. They say combustion issue led to valve meltdown. Engine is my responsibility though part of settlement. Kia corporations case manager says Engine is only good for 100,000 miles

My complaint does not immediately involve an additional incident but rather I am concerned with the time it is taking to find a solution for the Recall Number 23V652000. It has been 5 months since the initial notification, and I have not heard of any solution to date. Apparently, KIA Motors is still in the process of developing a part to address the fire issue, but given the nature and inconvenience of the Recall, I am hoping the NHTSA has an update regarding this matter. While I have contacted my Congressional Representative, they in turn gave me your information, so I am following up with you. Sincerely, [XXX] Owner of 2013 KIA Optima09 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while decelerating at slow speeds and then sitting with the vehicle idling, the vehicle stalled. The steering wheel suddenly seized, and several warning lights were illuminated. The ABS, Malfunction Lamp, Oil Lamp, Battery Malfunction warning lights and other unknown warning lights were illuminated, and unknown messages were displayed. During the first occurrence, the contact was able to place the vehicle in the park for several minutes and shifted into drive and drove forward. The failure recurred the second time while shifting vehicle into park. The contact attempted to turn off the vehicle however, the vehicle failed to turn off. The contact shifted the vehicle into neutral and the vehicle was towed to the residence. The contact was able to turn off the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 78,800. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated that while driving at 40 MPH, the vehicle stalled without warning. There was smoke detected, and the vehicle burst into flames and exploded. There were no reported injuries, crashes, or air bag deployments. The fire department extinguished the fire. A police report was filed. The DOT was on the scene. Another motorist assisted the occupants with exiting the vehicle. The vehicle was towed to a police department tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 160,000.

I am concerned about my 2013 Kia Optima SX smoking at a mechanic shop. Mechanics identified smoke from the ABS Control Module or HECU. This raises serious safety concerns. I urge thorough investigation and prompt resolution. Clear communication is expected throughout the process to ensure vehicle safety and reliability.

The engine stop ruanning i got the code P1B96, P1B74, POA4C

I was driving home Sunday night, Dec. 10, 2023 when the car started to smell like it was on fire and the Malfunction symbol came on. I pulled over on the side of the road, but car was still blocking the road, so after a few minutes, I decided to try to make it home as it was only about 1/2 mile. I was able to get a ride to work for 3 weeks. On Jan. 2, I had to go buy another car so I could get to work. On Jan. 3rd, I called dealership and they just said they did not have parts and did not know when they would. I also called Kia headquarters and got no help. My car has been sitting in my driveway for over 2 months as I have no where else to put it and it is not safe to drive anyway. Kia says to park car away from everything as it could catch on fire. This is ridiculous!

In touch with 2 local dealers, one so far does not have the replacement part to resolve the recall on the hydraulic electronic control unit, one has yet to call me back to schedule for service. I am experiencing a burning/melting smell through my vents when the vehicle is not in motion.

My vehicles check engine light came on and I started feeling a lack of power in my car. Sluggish to accelerate. When the car was plugged in and diagnosed, it came up as the knock sensors. We had those replaced and the car ran fine for a few days but then it died out of nowhere. Check engine light came on again and it came up as knock sensors again. We had those replaced again and also had an oil change. Again… it was fine for a few days than started to knock… as I was driving the vehicle is completely seized on me. I almost went off a bridge because it didn’t allow me to press the breaks or anything. Brough it to the shop and they are saying the knock sensor popped up again but the engine is seized/blown. I was told this was not the first vehicle with my year make and model to do this and in this order.

Rod bearing making a knocking noise. Car a month since i bought it.

Since the recalls my check engine light keeps popping on and off and I can smell a burning smell sometimes

I bought my 2013 Kia optima ex from a private seller about half a year ago. I've had a few problems here and there that we're easily diagnosed and fixed. The radiator, alternator, starter, battery, serpentine belt, headlights, tail lights, licence plate light, tires, cabin air filter, and keyless start key fob have all been replaced. I just recently got my key fob(OEM) programmed by a licensed mechanic. The next day the car was perfectly fine. Ran smoothly and had no problems at all. I parked it and went to bed. Next day I get up early and start the car to warm up before I take my kids to the bus stop for school. It was between 5-7 minutes later and I went outside to the car and smelled an overwhelmingly strong plastic/chemical burning type smell coming from the car. I got in and saw that the air conditioning was on low and i turned it off, thinking the smell was because it was cold and the air needed to be off to stop the smell... I drove my son to the bus stop one block away and there was no dash light on but the smell was still there so I turned the car off and we got out of the car. After the bus got my son, I got in the car and could still smell the burning smell but tried to start it to take it home and the dash lights came on like normal then all turned off except the check engine light, oil light, battery light, key light, eps light. The car made one click noise under the hood and did not start or make any noises indicating an attempt to start. The key light the turne

Car stopped mid freeway 3 times engine light turned on engine started smoking took too dealer per the recall notice and they took 3 months could not fix and wanted to charge me 600 for changing a battery but car still will not run so they want payment for a car I must tow and has had over 5 recall notices ..at this point the car is unsafe I need remedy

I am experiencing sudden paint delamination on the A pillar. Paint color is snow white pearl. I have not yet contacted the dealer but am seeing many similar online reports for this paint color on Kia vehicles. The area is not otherwise damaged. I noticed the problem on 1/21/24 when the car was stationary. The bad area is now increasing in size. The vehicle has 79,269 miles, is kept outdoors and goes through a car wash approximately monthly.

The manufacturer has failed or is unable to remedy the safety recall for my vehicle in a timely manner. There is an urgent safety recall (fire risk when parked). It is currently unsafe and unreliable to drive the car with this recall.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated Kia is not taking the recall seriously and provide a rental car if the vehicle is going to take over 60 days to fix the recall.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the check engine warning light was illuminated. The failure mileage was 184,000. VIN tool confirms parts not available.

On [XXX] at approx. 4 PM I was driving on [XXX] between Columbus and Nashville in Brown County Indiana. Weather was clear I noticed what appeared to be smoke coming through the car vents I was able to pull to the shoulder of the road, but the breaks were not working well There were no warning lights on the dash about any possible issues After grabbing 2 bags from the car, I was walking away and the car went up in flames and started to make sounds of an explosion. I called 911 and moved to the other side of the road away from the fire. Police and fire arrived on the scene and stopped all traffic The fire was put out and AJ's Paint and Body Shop came to tow the vehicle and clean up debris. We have not yet received the cost of this. We have reported this information to Kia and have spoken to them a couple of times. We have sent all of the details and information on the location of the car. We have sent multiple follow up e-mails and have not received any response since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Kia Optima. The contact stated while driving 35–45 MPH, the steering wheel was sloppy and there was play in the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated the failure was due to the electronic steering and gears. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the Customer Satisfaction Warranty Extension Program: CS1604/WTY006 (Power Steering). The approximate failure mileage was 170,000. The VIN was not available.

The contact owns a 2013 Kia Optima. The contact stated while driving approximately 60 MPH, there was an abnormal burning odor inside the vehicle with an abnormal clanking sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact pulled off the roadway and stopped the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that an engine bearing had cracked and that there were metal shavings in the engine block. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 130,000.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated that while the vehicle was stationary outside in the driveway, the contact saw that there was smoke coming from the vehicle. The contact went outside to inspect the vehicle opened the hood and saw smoke coming from the engine compartment. The contact disconnected the battery and left the hood slightly open to allow airflow. The contact stated that the smoke was eventually dissipated by the wind. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed nor repaired. The contact made the manufacturer aware of the failure, however, the contact was disconnected after providing information to the manufacturer. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 30,000. VIN tool confirms parts not available.

MY 2013 KIA OPTIMA HAS A SAFETY HAZARD RECALL AND I WANT TO KNOW WHY IS KIA DRAGGING ITS FEET ON A POSSIBLE FIRE HAZARD ON A HECU FUSE.....SEEMS LIKE A SIMPLE FIX... BUT I AM [XXX] OLD AND CANNOT DRIVE MY CAR AND MUST PARK IT OUTSIDE IN THIS COLD WEATHER.....PLEASE NTSB LOOK INTO WHAT IS TAKING SO LONG FOR A SIMPLE FUSE REPLACEMENT.....THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On or around Oct.15th 2023, My abs light, engine light, and all these other lights came on. So i got it home i got a recall notice in the mail that day saying to park my car away from structures and other vehicles. So i had it towed to a kia dealer here in town. they had it for a week. they said they performed a diagnostic on it and replaced the recall part to come get it. So i go get it i drive off got a mile down the road and all the lights came on and said pull over and shut car off. So there iam on the side of the road calling a tow truck to tow my car back to the dealer. if they would have drove the car after fixing it they would experianced the all the lights lighting up on my dash. Now that want to tell me there is no remedy to the recall fix and that i need a new electric battery and it is going to cost me $12,000. This is my only means of transportation. Can someone stop messing around and take this seriously, now the kia dealer is paying for a tow to tow my safety hazard car back to my house. Now it does not run ... It ran when it got towed there.

The car dealership i bought my kia from is fully aware of this safety recall, Should he have sold me the car with out telling me? Can I take this car back and get my money back?

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 30 MPH, the ABS and check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and case number was provided. The failure mileage was 150,370.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

After my last oil change that was done at Lokey KIa in Clearwater, FL. I had my oil changed on July 27,2023. From the date of my oil change till mid Oct 2023 I used 5 qts. of oil. The first appointment that I could get was 11/24/23. A engine diagnosis was done and the conclusion was the engine was burning oil. I opened a claim with KIA and was told that the car was out of warranty by six months but was still under the mileage. I asked the KIA representative if they could do a good will gesture to replace the engine and was denied.

The contact owns a 2013 Kia Optima. The contact stated while driving 50 MPH, the vehicle lost motive power and was jerking. The check engine warning light was illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that the vehicle was restarted, and the vehicle was able to continue driving; however, the vehicle failed to exceed 35-40 MPH. The contact stated that she turned on the hazard lights and drove to the residence, where the vehicle remained parked. The contact stated she connected an OBD reader to the vehicle and read a diagnostic trouble code (DTC) for knock sensor failure. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated that the engine warning light was illuminated. While driving at approximately 30–40 MPH, the vehicle started to smoke. There was an abnormal clunking sound heard. The vehicle stalled and failed to restart. The vehicle was towed to the residence. The contact called an independent mechanic and was referred to the local dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that there was no warranty coverage on the vehicle and to tow the vehicle to the local dealer. The approximate failure mileage was 150,000.

The contact owns a 2013 Kia Optima. The contact stated that while coming to a stop, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. The contact stated that the check engine, low coolant level, and oil pressure warning lights illuminated. The vehicle was towed to the residence. The dealer and an independent mechanic were contacted, and the contact was informed that the engine had seized. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.

The contact owns a 2013 Kia Optima. The contact stated that while at the gas station and attempting to refuel the vehicle, the fuel gauge failed to function as intended. The contact stated that the fuel gauge displayed half a tank of fuel. The contact stated that while refueling the vehicle, gasoline failed to enter the tank and was instead bubbling up and leaking out onto the ground from the fuel filler neck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was making an abnormally loud rattling sound while driving. There was no warning light illuminated. The vehicle was taken to the local dealer. The dealer inspected the vehicle but could not determine the cause of the failure. The dealer informed the contact that a fuel system cleaning and a decarb procedure might need to be performed on the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 155,000. VIN tool confirms parts not available

This car uses a quart of oil approximately every 200-300 miles without fail. It burns out spark plugs, coils and has burnt out the catalytic converter. This started at around 125,000 miles, it now has 154,000. That is a lot of oil I’ve had to put in it.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated while driving 45 MPH, there was a burning odor on interior of the vehicle before the vehicle lost motive power. Upon coming to a complete stop in the middle of the roadway, the vehicle was able to restart. The ABS and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The VIN was included, but the parts were not yet available. The manufacturer was notified of the failure but provided no assistance. VIN tool confirms parts not available. The failure mileage was unknown.

In the middle of october around the 15th 2023 (HECU) hYDRAULIC electrical control unit light, the ABS light, the ENGIN light, and a couple of other unknown lights up and than my car tell me to pull over and shut down. you will have to tow it for inspection upon request due to all the warning light. my car had 117,000 document miles on it when i bought it, it now has 128,000. I paid cash for this car and it was my only means for my daughter and i to get to school work and with her dad in the hospital slowly still not out of the woods recovering throat cancer surgery patient. (ALL DOCUMENTED) on legal true facts statements dated sealed and signed documents for every statement stating true facts of this information that i am representing to you on December 1st 2023 My Neighbors, animals, property and family are at safety risk with the cars capability's to just combust SITTING OR DRIVING. Kia Corp. and Kia of Tucson both via verbal telephonic told me there is not a part to fix the recall just yet.. I do have a open case with NHTS. There were no prior warnings.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Numbers: 22V560000 (Structure) and 23V652000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

Nov 5, 2023 my wife , son and my self traveled to Las Vegas for a family party. 2 days prior to our trip I got a tune up. On the day in question after traveling 1 hour and about 20 minutes to Las Vegas the car made a noise as if something fell off the engine next came on the oil light followed with smoke from the car. Thankfully I was able to get over where the car completely shut off and has not started since. After 5 hours of waiting in basically in the middle of nowhere we were towed to our destination which was 190 miles away from where the car shut down

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have been the owner of my 2013 white kia optima since 2020 and have had my paint peeling from the front, both sides and rear of my car.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated while pulling into the driveway of the residence, she depressed the brake pedal to stop the vehicle, but the vehicle failed to respond. The MIL warning light was illuminated. The contact stated that she shifted into park (P), and the vehicle stopped. The contact then turned off the vehicle. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Over a year ago I was sent to Kia to fix a recall for a possible fuel leakage problem over my engine that got fixed with mesh tape and one zip chord. Now my engine has gushing fuel leaking on it on daily basis. I called kia a few months back asking for them to remedy this due to another recall and how I needed a rental so I could continue working while they fixed the problem they screwed up and they told me it would be over a month before they could fit me in their schedule. I have been smelling gasoline in my vehicle making me feel nauseous as I drive and the fumes are intense and my I smell it burning. My coworkers tell me daily what is that gasoline smell?. Now I get in the mail another recall notice about sparks going off for gaskets or thingsmajigs on my engine just from being idle in a parking spot or driving and how I should park away from others??!?!? Just in case!!! What about my safety??! I still have gasoline leaking all over my car engine!. My house could blow up! This is outrageous that none of this is taken care of.

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at various speeds, she observed a gasoline odor coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The check engine and ABS warning lights were illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,100. VIN tool confirms parts not available.

The contact owns a 2013 Kia Optima. The contact stated while driving 65 MPH, the driver's side seat heater was overheating. The contact stated that he attempted to set the heater to the lowest setting; however, the seat continued to overheat to the point that the contact pulled off the roadway and exited the vehicle. The contact turned off the seat heater. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed that there was no electrical issue found with the seat. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

SAME STORY OVER AND OVER 2013 WHITE PEARL PAINT GARAGE KEPT, NO ACCIDENTS AND PAINT IS LITERALLY CHIPPING AWAY SIDE OF THE CAR DOOR ROOF ABSOLUTELY APPALLING. KIA THE FACT THAT KIA HAS THOUSANDS OF THIS COLOR ON THE ROAD IS EMBARRASSING FOR ALL THE LOYAL CUSTOMERS THAT HAVE TO DRIVE THEM. KIA KNOWS THAT ALL OF THEM WERE PAINTED WITH NO PRIMER. CHEAP PAINT SPRAYED ON BARE METAL AND HAS LEFT ALL OF US STRANDED. THIS CLEARLY IS A COMPANY WITH NO INTEGRITY OR CARE FOR CUSTOMERS LET ALONE OUR LIVES .THIS NEEDS CLASS ACTION LAW SUIT