2013 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 35 MPH ON THE HIGHWAY, THE VEHICLE DECELERATED INDEPENDENTLY WITH THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO WINDWARD DODGE CHRYSLER JEEP (46-177 KAHUHIPA ST, KANEOHE, HI 96744) TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF SEVERAL UNKNOWN ISSUES WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

EXISTING RECALL HAS NOT BEEN RESOLVED

THIS VEHICLE HAS A FREQUENT ACCELERATION PROBLEM. STARTED WHEN TRYING TO ACCELERATE FROM AN ON RAMP TO THE HIGHWAY, ESPECIALLY WHEN SLOWING TO AROUND 30 MPH AND ACCELERATING TO 55. NOW IT DOES TO EVERYTHING. TURNING FROM A STOP LIGHT INTO A HIGHWAY I FIND MY SELF HAVING TO FLOOR IT, CAUSING IT TO REV TO 4500 RPM'S AND STILL BARELY MOVING. ROUND ABOUTS ARE A STRUGGLE AS WELL, TRYING TO TURN OUT OF ONE AND SPEED UP IS HORRIBLE. EXTREMELY UNSAFE WHEN YOU HAVE A CHILD IN YOUR CAR AND YOUR TRYING TO MERGE INTO TRAFFIC AND YOUR CAR WON'T MOVE.

MY WIFE 'KENDRA' WAS DRIVING THE SAID VEHICLE WHICH IS HER EVERY DAY VEHICLE TO A DOCTORS APPOINTMENT ON FEB. 7, 2020 AND THE FUEL PUMP RELAY SWITCH SHUT THE FUEL OFF CAUSING 5HE VEHICLE TO STALL AS WIFE WAS ATTEMPTING TO DRIVE THROUGH A 6 LANE BUSY INTERSECTION. WIFE WAS TERRIFIED BECAUSE SHE COULDN'T MANEUVER VEHICLE TO SAFETY LEAVING HER STUCK WITH CARS TRAVELING AT 45-50 MPH THROUGH THE INTERSECTION AND SHE COULDN'T SAFELY EXIT THE VEHICLE. SHE CALLED ME FOR HELP AND AS I WAS ON THE PHONE WITH HER TWO BARELY MISSED HER WITH SCREECHING BRAKES AND HER SCREAMING. I WAS 2 MINUTES FROM HER AND AS I WAS APPROACHING THE VEHICLE STARTED. WE BROUGHT THE VEHICLE HOME AND I IMMEDIATELY CALLED CHRYSLER ABOUT THE ISSUE BECAUSE I HAD ALREADY ATTEMPTED TO GET THE RECALL FIXED BUT THEY (ROCKWALL DODGE) SAID THE RECALL PART ISN'T AVAILABLE PRIOR TO THIS INCIDENT. CHRYSLER SAID I COULD TAKE THE VEHICLE TO ROCKWALL DODGE WHERE THEY COULD DO A 'TEMPORARY' FIX, WHATEVER THAT IS. THAT WAS FEB 7 2020 AND I'M IN A RENTAL WITH NO FIX OR 'TEMPORARY' FIX, THAT I CALL BS. THIS VERY DANGEROUS FOR VEHICLE OWNERS AND MAY CAUSE A DEATH OR SERIOUS INJURY TO MOTORISTS. MY WIFE HAS TO DRIVE OVER A 4 MILE BRIDGE 4 LANES EAST AND 4 LANES WEST WITH ONLY AN OUTSIDE SHOULDER BETWEEN ROWLETT AND ROCKWALL TX WITH SPEED THAT VARY BETWEEN 70-90 MPH, IF IT WAS TO STALL THERE SHE'S VERY LIKELY TO BE HURT BAD OR KILLED. TO THIS DATE NO 'TEMPORARY' FIX AND NOW CHRYSLER AND ROCKWALL DODGE ARE TRYING TO MAKE ME PAY FOR A

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING 70 MPH, THE RPM REVVED UP HOWEVER, THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WOULD STOP THE VEHICLE AND RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114), WHO THE CONTACT STATED EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 60,000. (RECALL RELATED INCIDENT) TS

MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS LOCATED AT (315 NJ-4, PARAMUS, NJ 07652) WHERE THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS

FUEL PUMP DELAY. CAR ACTS IN START MOOD BUT DOES NOT DO COMPLETE START. DELAYED MOOD. THIS HAPPENS IN PARK MOOD. HAS NOT HAPPENED WHILE I'M DRIVING... YET. WHEN WILL A REPAIR BECOME AVAILABLE?

MY VEHICLE IS ALREADY PART OF A RECALL ISSUED 11/14/2019. THE COMPANY STILL HAS NO REPAIR FOR THIS RECALL, I HAVE A HARD TIME FIGURING OUT HOW THIS IS REASONABLE FOR A COMPANY TO TAKE THIS LONG TO SOLVE A PROBLEM DO I HAVE ANY RECOURSE IN THIS ISSUE? (RECALL RELATED INCIDENT) TS

CAR STALLS WITHOUT WARNING ON THE HIGHWAY. THIS HAS HAPPENED 8 TIMES IN THE PAST YEAR. RECALL WAS ISSUED NOVEMBER 2019 WITH A TEMP FIX. I RECEIVED THE TEMP FIX IN JANUARY 2020. I HAD ANOTHER STALLING INCIDENT ON THE HIGHWAY FEB 11 2020. THE CAR HAS BEEN AT THE DEALERSHIP SINCE. JEEP/CHRYSLER HAS BEEN LESS THAN HELPFUL.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER THE RECALL REMEDY WAS NOT YET AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED AN UNREASONABLE AMOUNT OF TIME. THE VEHICLE WAS TAKEN TO PINE BELT CHRYSLER JEEP DODGE RAM LOCATED AT NEW JERSEY 88, 1400 OCEAN AVE, LAKEWOOD, NJ 08701 BUT THE RECALL REMEDY WAS UNABLE TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE WITH THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE ENGINE OIL COOLER DETERIORATES AND BRAKE LEAVING YOU STRANDED ON A POODLE OF OIL AND WATER WITHOUT ANY NOTICE WHATSOEVER OTHER THAN A GREAT SUPERHEATING CONDITION THAT WILL LEAD TO COMPLETE MOTOR FAILURE AND POSSIBLE FIRE WHILE ON THE HIGHWAY WHILE ON MY WAY TO BRINGING MY GRANDKIDS TO SCHOOL.

A FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. I USE CURRENTLY MY CAR FOR WORKS MATTER. I WAS VERY KIND AND I AM VERY AFRAID TO USE THE CAR AND THIS PREVENTED ME FROM BEING LATE IN MY PERSONAL AFFAIRS ANN I AM EMOTIONALLY AFFECTED BECAUSE UP TO THE MOPARS DOES NOT HAVE SOLUTION.

TL* THE CONTACT'S PARENTS OWN A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO BLAKE FULENWIDER CHRYSLER, DODGE, JEEP LOCATED AT (305 16TH STREET, SNYDER, TX 79549), WHERE IT WAS DETERMINED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE ALSO EXPERIENCED AN INTERMITTENT FAILURE TO START. THE VEHICLE WAS TAKEN TO (ACADIANA DODGE CHRYSLER JEEP RAM FIAT 1700 SW EVANGELINE THRUWAY, LAFAYETTE, LA 70508) WHERE THE TOTALLY INTEGRATED POWER MODULE (TIPM) AND THE FUEL PUMP RELAY WERE REPLACED ON MULTIPLE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS

VEHICLE WAS STATIONARY, SITTING IN PARKING LOT AFTER DRIVING ON HIGHWAY FOR 4 HOURS. AIR BAG SUSPENSION EXPLODED, CAUSING VERY LOUD NOISE AND VEHICLE SUSPENSION TO DROP TO ALMOST THE TIRE. VEHICLE INOPERABLE AFTER INCIDENT. VERY HAZARDOUS TO BE NEAR WHEN AIR BAG SUSPENSION POPPED/EXPLODED.

AUTO MECHANIC SAYS THAT THE 5TH CYLLINDER IN THIS JEEP GRAND CHEROKEE HEMI ENGINE IS PRONE TO FAIL. PROBABLY MANUFACTURER DEFECT. THE FIFTH CYLINDER MISFIRE CAUSED CYLINDER TO DETERIORATE AND LEAK METAL INTO ENGINE CAUSING FAILURE. THE CAR STALLED WHILE DRIVING ON A BUSY ROAD IN JACKSONVILLE FLORIDA..

MY 2013 GRAND CHEROKEE HAS HAD THE STALLING ISSUE SINCE I BOUGHT IT IN DEC. 2016. IN 2017 AFTER REPLACING TIPM & FUEL-PUMP AT OUR EXPENSE, VEHICLE CONTINUED TO STALL & NEITHER JEEP NOR THE DEALERSHIP WOULD DO ANYTHING OTHER THAN CHANGE THE PART. WE FILED WITH NCDS, & THE ARBITRATOR DID NOT PURSUE THE CASE & CHRYSLER RESPONDED THAT THE VEHICLE WAS 'OPERATING AS INTENDED'. I HAVE ELECTRONIC COPIES OF THOSE DOCUMENTS. SINCE THE OFFICIAL RECALL WAS ISSUED, MY CAR HAS BEEN IN THE SHOP 3-4 TIMES & CONTINUES TO SHUT OFF MULTIPLE TIMES DAILY OR EVERY OTHER DAY. IT FAILED & WOULD NOT START DEC. 2019 SO I TOOK IT IN & GOT IT BACK A WEEK LATER. THEY CLAIMED MY BATTERY WAS DEAD & WOULD NOT HOLD CHARGE. HOWEVER, THE DAY BEFORE IT WOULDN'T START, I'D DRIVEN IT BACK FROM DALLAS TO LAFAYETTE, LA W NO STALL. I'D ALSO DRIVEN IT AROUND THE MORNING IT STOPPED WORKING SO I AM NOT UNDERSTANDING THAT, BUT PAID FOR THE REPAIRS & A COUPLE WEEKS LATER, IT FAILED AGAIN. IT'S MY UNDERSTANDING THE FUEL PUMP HAS BEEN REPLACED TWICE SINCE MY VISIT IN DECEMBER. I TOOK IT IN ON JAN. 20TH FOR THE STALLING & GOT IT BACK ON THE 21ST IN THE AFTERNOON. LESS THAN 24 HRS LATER, IT STALLED AGAIN. I CALLED THE DEALERSHIP ALL LAST WEEK TO REPORT THE DAILY STALLS & WENT BACK IN THIS PAST MONDAY, THE 27TH, AFTER THEY DID NOT RETURN MY CALLS TO SCHEDULE AN APPOINTMENT. IT STALLED THERE IN THE DEALERSHIP PARKING LOT, & THEY GOT A TECH TO RUN THE CODES & IT CAME BACK AS THE RECALL PART. THEN THEY RAN SPECIFIC DIAGNOSTICS P

I HAD THE ORIGINAL RECALL DONE FOR THE FUEL PUMP RELAY, AFTER JUST OVER 2 YEARS IT STOPPED WORKING AND WHEN IT DOESN'T WORK THE CAR CAN'T START. THEY TOLD ME THAT I HAD THE RECALL DONE AND IT WAS MORE THAN 2 YEARS, I WAS NO LONGER COVERED. I HAVE REPLACED IT TWICE ALREADY SINCE THEN. I JUST RECEIVED A LETTER FROM JEEP AND THEY HAVE PUT A SECOND RECALL ON THIS PART. HOWEVER THEY DON'T HAVE THE PART WHICH IS ABOUT $10 AND THE CAR WILL NOT START WITHOUT IT. I CALLED THE DEALERSHIP AND MAIN COMPANY AND WAS TOLD IF I HAVE A PROBLEM STARTING OR STALL WHILE DRIVING I AM TO HAVE IT TOWED TO THE NEAREST DEALERSHIP AND THEY WILL LOOK AT IT AND EVALUATE THE PROBLEM AND IF THE RELAY IS THE PROBLEM THEY WILL REPAIR IT WITH AN OVER THE COUNTER PART AND WILL CALL ME WHEN THE DEALERSHIP PART COMES IN. I ASKED HOW LONG IT WOULD TAKE TO EVALUATE MY CAR IF IT WAS TOWED IN TO BE FIXED. NO ONE COULD GIVE ME AN ANSWER. ONLY SAYING ONCE THEY LOOK AT IT AND FIGURE OUT THE PROBLEM THEN I WOULD BE NOTIFIED. HERE IS A QUOTE FROM THE LETTER THEY SENT ME ' A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING '. SO MY QUESTION IS, IS THIS CAR SAFE TO DRIVE AS IS, AND IF NOT WHAT ARE MY CHOICES. THEY HAVE NO ANSWER FOR THIS. I AM INFORMING YOU OF THIS PROBLEM, THEY DIDN'T OFFER A RENTAL CAR WHEN I SAID WHAT DO I DO WITH THIS SITUATION. A $10 PART AND THEY DON'T HAVE ANY, I KEEP 2 REPLACEMENTS IN THE GLOVE BOX IN CASE MY CAR DOESN'T START BUT I DIDN'T KNOW THE CAR CAN JUST ST

I BOUGHT MY JEEP LAST YEAR SOMETIME IN TOWARDS THE END OF MARCH. IT WAS TOWARDS THE MIDDLE OF THE SUMMER I STARTED TO NOTICED THE LEATHER ON MY FRONT DASHBOARD STARTING TO LIFT AND BUBBLE IN SOME AREAS. BY THE END OF THE SUMMER U HAVE MASSIVE AREAS THAT ARE STARTING TO BUNCH UP ALL OVER MY DASHBOARD. AS I STARTED TO LOOK THE PROBLEM UP DUE TO IVE NEVER SEEN A DASHBOARD DO THIS BEFORE. IVE COME TO LEARN THIS IS A ISSUE ON ALOT OF JEEPS MY YEAR AND JEEP IS DOING NOTHING ABOUT IT. I BROUGHT IT TO A UPHOLSTERY SHOP AND THEY ALSO SAID THEY HAVE SEEN THIS ALOT ON THE JEEP OF MY YEAR AND THAT JEEP WONT DO ANYTHING TO FIX IT. THEN THE SHOPS SAYS ITS GONNA COST ALMOST 4-6 THOUSAND TO REPAIR DUE TO THE LEATHER ON THE DASH IS SHRINKING AND THAT THEY WOULD HAVE TO REPLACE THE WHOLE DASHBOARD.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED NYLE MAXWELL PRE-OWNED SUPERCENTER LOCATED AT 13817 N RESEARCH BLVD, AUSTIN, TX 78750 WHERE HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD SPOKEN WITH THE MANUFACTURER WHERE HE WAS PROVIDED WITH THE SAME INFORMATION AS THE DEALER. THE CONTACT HAD EXPERIENCED THE FAILURE WHERE THE VEHICLE WOULD SHUT OFF WITHOUT WARNING AT VARIOUS SPEEDS INTERMITTENTLY. HE HAD TAKEN THE VEHICLE TO THE SAME DEALER PRIOR WHERE HE WAS INFORMED THAT THEY WERE UNABLE TO DUPLICATE THE MATTER OR REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER BEING STOPPED AT LIGHT, THEN ACCELERATING APPROXIMATELY 10 MPH INTO AN INTERSECTION WHEN THE VEHICLE SUDDENLY STALLED HALFWAY INTO THE INTERSECTION. THE CONTACT ATTEMPTED TO PRESS THE START BUTTON ON THE VEHICLE, HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD TO ALLOW THE VEHICLE TO COAST TO THE SIDE OF THE ROAD WHERE THEY PLACED VEHICLE IN THE PARK POSITION. THE CONTACT'S WIFE NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO GET HIMSELF, HIS WIFE, AND CHILD OUT OF THE VEHICLE. THE CONTACT OPENED THE HOOD OF THE VEHICLE AND NOTICED THE VEHICLE HAD CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORT WERE FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THEY HAVE HAD COMPLICATIONS DUE TO INHALING A LARGE AMOUNT OF SMOKE, HOWEVER, THE CONTACT HAD NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER WITH THE CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. *DT INFORMATION REDACTED PURSUANT TO THE FR

MY CAR STALLED OUT ON A TURN AND I COULD NOT MOVE THE STEERING WHEEL. I ALMOST HIT A CAR DUE TO THIS. JEEP HAS AN OPEN BUT UNFIXABLE RECALL ON THE VEHICLE. I HAVE SPOKEN TO NUMEROUS PEOPLE AT CHRYSLER, MOPAR, AND DEALERSHIPS. THEY WILL NOT HELP. BASICALLY, TOLD ME THE FIX MAY OR MAY NOT HELP, BUT IT'S A TEMPORARY ONE. THERE IS NO REAL FIX TO IT. I AM TOO SCARED TO DRIVE MY CAR NOW. I CANNOT DRIVE MY CAR KNOWING THAT IT CAN STALL OUT (AS IT ALREADY HAS), WHAT IF I HIT SOMEONE AND HURT MY FAMILY OR SOMEONE ELSE. SO PRETTY MUCH, THEY HAVE AN OPEN RECALL BUT WILL NOT HELP AND THERE IS NO FIX TO IT.

THE HEADREST SAFETY FEATURE MALFUNCTIONED AND DEPLOYED INCORRECTLY. IT DEPLOYED DURING NORMAL USE OF THE VEHICLE AND NOT DURING AN ACCIDENT. THERE WAS NO IMPACT TO THE VEHICLE WHEN IT DEPLOYED, THE VEHICLE WAS NOT EVEN IN MOTION. THERE IS CLEARLY A MANUFACTURING DEFECT AND THERE SHOULD BE A RECALL ON THIS PRODUCT. MY WIFE AND I ARE WORRIED ABOUT THE OTHER HEADREST DEPLOYING WHILE WE ARE DRIVING AND CONCERNED ABOUT OUR SAFETY. WE WERE IN TAMPA, FL WHEN THIS HAPPENED AND REPORTED THE INCIDENT TO CHRYSLER BUT THEY DIDN'T SEEM CONCERNED, DESPIT ACKNOWLEDGING THE DANGER THIS COULD CAUSE WHILE DRIVING.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (AIR BAGS). THE MANUFACTURER WAS CALLED AND CONFIRMED THAT THERE WERE NO RECALL PARTS AVAILABLE. IN ADDITION, THE MANUFACTURER SUGGESTED THAT THE CONTACT CONTINUE TO DRIVE THE VEHICLE AND DECLINED A LOANER VEHICLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND INFORMED THAT THEY WOULD CALL THE CONTACT WHEN THE PART BECOMES AVAILABLE. THE CONTACT WAS CONCERNED DUE TO HER WARNING LIGHT ILLUMINATING AND IT COULD RESULT INTO A CRASH AS SPECIFIED ON THE RECALL SAFETY RISK. IT WAS UNKNOWN WHICH SPECIFIC WARNING LIGHT WAS ON. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. ALSO, THE EPC WARNING INDICATOR ILLUMINATED AND THE ELECTRONIC THROTTLE FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000. (RECALL RELATED INCIDENT) TS

THE HEADREST POPPED OPEN. I JUST CAME OUT ONE MORNING AND IT HAD SPLIT. THIS IS APPARENTLY A SAFETY DEVICE. SERVICE DEPARTMENT WAS NO HELP SAID HEADREST MUST BE REPLACED WILL COST ABOUT $1000. THIS SHOULD BE A RECALL ITEM.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL PUMP DID NOT PUMP FUEL. THE VEHICLE WAS RESTARTED A COUPLE OF TIMES TO GET THE FUEL PUMP TO WORK. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO IVERSON CHRYSLER DODGE JEEP RAM HURON (605-352-8686, LOCATED AT 101 2ND ST SW, HURON, SD) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE TECHNICIAN ALSO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM GREENWOOD (750 U.S. 31 N, GREENWOOD, IN 46142, (317) 881-6791), BUT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *LN (RECALL RELATED INCIDENT) TS THE CONSUMER STATED WANTED TO REIMBURSED FOR THE COST OF RENTAL CAR. *TR *LN *JB *LN*JB

VEHICLE WOULD NOT START ON 06 DEC 2019; WAS ATTEMPTING TO START BUT KEPT MAKING SPUTTERING AND SCRATCHING NOISES. AC POWER WORKS. TOWED TO DEALERSHIP AND DECODED AS A FUEL PUMP RELAY (AS STATED IN RECALL WE JUST RECEIVED!!) DEALERSHIP REFUSED TO FIX PER RECALL.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE SHE PUSHED THE START BUTTON, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RETURN TO NORMAL THE FAILURE WAS INTERMITTENT. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED IN 2015-2017 PER THE RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MARK CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

EVERY MORNING WHEN I START MY VEHICLE TO GO TO WORK. I NEED TO CRANK IT OVER AND OVER AGAIN UNTIL AT SOME POINT IT STARTS. I WENT FOR SERVICE FOR RECALLS IN MY VEHICLE IN SEPTEMBER 2019. I WAS TOLD THE PART WAS NOT AVAILABLE FOR THE FUEL PUMP RELAY RECALL, R09. EVEN THOUGH THE APPOINTMENT WAS SET WITH THE PARTS IN STOCK. I NEVER RECEIVED A CALL BACK AND NOW I AM EXPERIENCING THIS INCONVENIENCE EVERYDAY. (RECALL RELATED INCIDENT) TS

THE HEADREST ON MY JEEP GRAND CHEROKEE VIOLENTLY POPPED (EXPLODED) WHILE DRIVING WITHOUT CAUSE. WHEN THIS HAPPENED IT PRODUCED A LOUD STARTLING NOISE AND STRUCK MY DAUGHTERS HEAD. THE VEHICLE WAS TRAVELING STRAIGHT AT ABOUT 25 MPH ON A CITY STREET WHEN THIS HAPPENED. AN INTERNAL PLASTIC MECHANISM IN THE HEADREST APPEARS TO HAVE BROKEN AND NOW THE HEADREST IS PERMANENTLY IN THE POPPED POSITION.

I WAS DRIVING ON THE CAPITAL BELTWAY 495 IN MARYLAND WHEN ALL THE LIGHTS IN MY CAR CAME ON AND THEN TURNED OFF. AFTER THAT MY CAR COMPLETELY STOPPED ACCELERATING, MY CHECK ENGINE LIGHT CAME ON AS WELL AS THE ABS LIGHT AND A LIGHTNING BOLT LIGHT WHERE MY SPEED IS DISPLAYED STARTED FLASHING. I WAS ABLE TO GET TO THE SHOULDER OF THE ROAD AFTER ALMOST GETTING REAR ENDED. WHEN I TRIED TO TURN MY CAR BACK ON ALL OF THE LIGHTS KEPT FLASHING AND THE ENGINE WOULDN'T TURN OVER. AFTER ABOUT 30 MINUTES ALL THE LIGHTS WENT OUT AND MY CAR WAS FINALLY ABLE TO START. OFF AND ON MY CAR KEEPS TELLING MY TO CHECK MY GAS CAP EVEN THOUGH I'VE REPLACED IT AND IT'S ALWAYS ON THERE TIGHTLY.

THE PROBLEM STARTED WITH THE KEY FOB, AFTER LOCKING THE CAR THE DOORS WOULD UNLOCK AND LOCK AGAIN WITH OUT MY CONTROL. THEN MORE ELECTRICAL ISSUES OCCURRED, THE LIGHTS FLICKERED, THE REAR CAMERA STOPPED WORKING, AND THEN DRIVING THE CAR EVENTUALLY THE POWER STEERING WENT OUT AND IT WAS DANGEROUS AS I WAS DRIVING ON THE 405 FREE WAY AND I WAS UNABLE TO PULL OVER WITH OUT POWER STEERING.

RIGHT FRONT "ACTIVE" HEADREST, WHICH IS PART OF THE SUPPLEMENT RESTRAIN SYSTEM, FAILED AT 59,000 MILES FOR NO REASON. THE PLASTIC LATCH JUST BROKE; APPEARS TO BE TOO SMALL. CAR WAS NOT BEING DRIVEN AT THE TIME THE HEADREST FAILED. REPLACEMENT COST $900.

WHEN AT A STOP AND THEN ACCELERATE THERE IS A LARGE CLICKING NOISE-LIKE SOMETHING ISN'T CATCHING-I AM TOLD I NEED A NEW DRIVE SHAFT-WHICH ARE ON BACK ORDER FOR 3 MONTHS-

I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED 4X4 AND HAD A TICKING NOISE WHEN STARTING THE VEHICLE AND TURNING IT OFF THAT COMES AND GOES AWAY. WE HAVE HAD IT DIAGNOSED TO BE THE TRANSFER CASE MODULE AND WHEN RESEARCHING TO SEE IF I CAN BUY THE PART, I WAS ADVISED IT'S ON A NATIONAL BACKORDER WITH THE DEALER AND AFTERMARKET. ALSO WHILE RESEARCHING, SAW MULTIPLE REPORTS STATING THAT WHEN THIS HAPPENED THE CAR STALLS WHILE DRIVING MULTIPLE TIMES AND MAKES THE VEHICLE UNSAFE TO DRIVE. MY VEHICLE IS USED FOR WORK AND DRIVEN ALL DAY ON THE FREEWAY. I'VE ALSO READ THAT THERE ARE NO WARNING SIGNS AND THEN IT'S BLOWN OUT AND UNABLE TO BE DRIVEN UNTIL FIXED. I WORRY ABOUT DRIVING THE VEHICLE AT ALL AS I DON'T WANT IT STALLING ON THE HIGHWAY OR ANYWHERE ELSE. I WORRY IT WILL CAUSE AN ACCIDENT I CAN'T PREVENT AS THE VEHICLE MAY JUST SUDDENLY STALL IN THE MIDDLE OF DRIVING. BEEN A REOCCURRING ISSUE FOR MYSELF FOR ABOUT A MONTH OR TWO.

TRIED TO START MY JEEP IT WOULDN'T START. I USED THE PUSH BUTTON. I WAITED A FEW HRS AND TRIED AGAIN. SAME ISSUE. TRIED MY REMOTE START. STARTED UP. NEXT DAY USED THE PUSH START, STARTED UP NO PROBLEM, ON THE HIGHWAY (95) THE TRUCK WAS HESITATING WHEN GOING UP AN INCLINE. NEXT DAY PUSH START WON'T WORK, THE ENGINE WOULD TURN OVER AS USUAL BUT WOULDN'T START. REMOTE START AND IT STARTED UP. SON TOOK IT AND PUT IT ON THE DIAGNOSIS MACHINE AND SAID THERE WEREN'T ANY CODES. RESEARCHING A HARD STARTING PROBLEM I'VE READ TONS OF POSTS VERY SIMILAR TO WHAT I HAVE EXPERIENCED. I CALLED THE DEALER TO MAKE AN APPOINTMENT. ASKED COULD IT POSSIBLY BE THE SAME ISSUE THAT MY TRUCK WAS RE CALLED ON ALREADY. HE SAID MIGHT BE R09 FUEL RELAY RECALL, TIMP PROBLEM, (RECALL WAS A TEMPORARY SOLUTION TO INSTALL A FUEL PUMP HARNESS BYPASS SO THAT THE FUEL PUMP TURNS OFF) BUT THAT IF IT IS, THE DEALER SAID THEY ALREADY REPLACED THAT AND WILL NOT DO AGAIN UNLESS IT IS PD FOR, AFTER THEY PUT THE JEEP ON THEIR DIAGNOSIS MACHINE AT $175.00 PER HR. SO AFTER THEY COMPLETED THE 9TH RECALL I PICK UP MY JEEP WITH HOPES THAT I COULD DO MORE RESEARCH. I ALSO CALLED JEEP. THE LADY WAS VERY NICE BUT THEY WILL DO NOTHING EXCEPT ADD MY COMPLAINT TO THEIR SYSTEM. I FOUND OUT THAT MANY PEOPLE HAD THE SAME PROBLEM AS I DO! JEEP/CHRYSLER HAVE PUT FAULTY TIMP IN THESE CARS AND DO NOT WANT TO PUT A RECALL OUT ON THEM. MANY CARS WITH MY MODEL HAVE HAD THE SAME COMPLAINTS. THE FAULTY TIMP HAS THE FUEL PUMP RUNNING CONSTANT

INTERMITTENTLY THE BRAKE PEDAL WILL BE VERY STIFF WHEN STARTING THE VEHICLE AND BACKING OUT. AFTER A FEW MILES IT WILL EASE UP. BUT IF A SUDDEN STOP IS NEEDED IT IS HARD TO PUSH DOWN AGAIN. OTHER TIMES IT FUNCTIONS NORMALLY. I NOTICED THIS ON THE TEST DRIVE OF THE VEHICLE BUT THE DEALER SAID THEY DIDN'T SEE ANY ISSUES I BOUGHT THIS CAR AROUND MARCH OF 2019. THIS PROBLEM HAS BEEN ONGOING INTERMITTENTLY

WHILE DRIVING THE VEHICLE, THE PASSENGER HEADREST SAFETY DEVICE DEPLOYED. HAD SOMEONE BEEN SITTING IN THE SEAT, IT COULD HAVE CAUSED SERIOUS HEAD AND NECK INJURIES. THERE WAS NO ACCIDENT INVOLVED, IT APPEARS IT JUST FAILED DUE TO A DEFECT IN THE LOCKING MECHANISM. NOW WE ARE WORRIED ABOUT THE DRIVER HEADREST DEPLOYING WHILE WE ARE OPERATING THE JEEP AND IT CAUSING AN INJURY OR ACCIDENT.

ACTIVE HEAD REST DEPLOYED ON FRONT PASSENGER SIDE DUE TO FAILED PLASTIC TABS INSIDE THE HEADREST. WHEN IT DEPLOYS IT SHOOTS FORWARD AND CAN CAUSE SERIOUS HEAD INJURIES. THE DEPLOYMENT HAPPENED WHILE THE VEHICLE WAS IN MOTION. IT WAS A RANDOM DEPLOYMENT NOT CAUSED BY ANY IMPACT (THE DESIGN IS ACTUALLY TO DEPLOY WHEN THERE IS IMPACT) IN THIS CASE IT DEPLOYS DUE TO A DEFECT IN THE HOUSING OF THE PIN WHICH HOLDS THE HEADREST IN PLACE.

I PULLED OUT OF MY DRIVEWAY, TURNED THE CORNER AND MY JEEP COMPLETELY SHUT DOWN AS I WAS DRIVING. THE MESSAGE THAT CAME UP TOLD ME TO SERVICE MY 4 WHEEL DRIVE AND EVERY LIGHT ON MY DASH LIT UP LIKE A CHRISTMAS TREE. IT WOULD NOT START OR DO ANYTHING. HAD TO HAVE IT TOWED BACK TO MY HOUSE AND AM NOW HAVING TO TOW IT TO A DEALER.

WHILE I WAS WIPING DOWN THE DRIVER SIDE ACTIVE-HEADREST IT DEPLOYED ON IT'S OWN AS IF THE VEHICLE WAS IN AN ACCIDENT. THE CAR WAS OFF AND PARKED ON MY DRIVEWAY WITH THE TRANSMISSION IN PARK, I WAS CLEANING THE INSIDE OF THE CAR WHEN IT HAPPENED. THE PART IN QUESTION IS THE DRIVER SIDE ACTIVE HEAD-REST. I WAS TOLD BY THE TECHNICIAN AT THE DEALERSHIP THAT HE HAD SEEN 5 OF THESE AND IT HAPPENED BECAUSE THE PLASTIC CLIP THAT HOLDS THE HEADREST IN PLACE HAD DETERIORATED AND BROKE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO RECALLS FOR THIS AND TO CALL FCA TO FILE A CLAIM TO SEE IF THEY WOULD COVER THE COST OF THE REPAIR WHICH I DID. FCA TOLD ME IF I FIXED IT BEFORE THEY LOOK AT IT THEY WON'T PAY FOR THE REPAIR. FCA INFORMED ME THAT SOMEONE WOULD CALL ME TO SET UP A TIME AND LOCATION TO LOOK AT MY CAR IN 2 TO 4 WEEKS. IN THE MEANTIME THEY SAID TO DRIVE IT AS IS WITH NO CONCERN FOR MY SAFETY. THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE AND IF IT HAD HAPPENED WHILE I WAS DRIVING SOMEONE COULD HAVE BEEN KILLED.

REAR DRIVESHAFT CV JOINT FAILURE AT ~78,500 MILES. THE BOOT THAT CONTAINS THE BEARING GREASE FAILED AND LEFT A RING OF GREASE ON NEIGHBORING COMPONENTS. FAILED JOINT IS THE ONE THAT CONNECTS TO THE TRANSFER CASE. FROM ONSET OF SYMPTOMS (MILD CLICKING NOISE) TO NOTICEABLE DRIVELINE VIBRATION AND VERY LOUD POPPING IN CENTER OF VEHICLE WAS LESS THAN 100 MILES. UNSURE HOW MUCH LONGER I COULD HAVE DRIVEN BEFORE THE JOINT FAILED OR THE DRIVELINE VIBRATIONS DAMAGED THE TRANSFER CASE OR REAR AXLE. WHEN THE REAR DRIVESHAFT WAS REMOVED, I NOTICED A GREASE RING ON A FRONT DRIVESHAFT CV JOINT. THAT DRIVESHAFT WILL ALSO BE REPLACED.

FAULTY FUEL PUMP RELAY AND TIPM. CAR WILL CRANK BUT NOT START. IF THE CAR STARTS IT WILL STALL.

MY 2013 JEEP GRAND CHEROKEE'S ALTERNATOR DIED. THE BATTERY LIGHT CAME ON WHILE PULLING INTO THE DRIVEWAY AND THE NEXT MORNING THE JEEP WAS DEAD. IT IS COVERED UNDER THE T36 RECALL. THE PCM WENT AS WELL AND IS SUPPOSEDLY ALSO COVERED UNDER THE RECALL. HOWEVER, THE BATTERY WAS ALSO DAMAGED AND DESTROYED. THIS SITUATION COULD HAVE CAUSED A FIRE. THE DEALER, BOB MARIANO JEEP DEALER, AT 146 MANCHESTER ST, CONCORD, NH 03301 TELLS ME THAT I AM RESPONSIBLE FOR REPLACING THE BATTERY. THIS COST SHOULD NOT BE PLACED ON THE CUSTOMER. THE BATTERY SHOULD BE PAID FOR BY THE DEALER. THE BATTERY WAS DAMAGED BECAUSE OF THE FAULTY ALTERNATOR, SO WAS THE PCM WHICH IS BEING COVERED. THE SHORT CIRCUIT THAT OCCURRED IN THE ALTERNATOR CAUSED BOTH THE BATTERY AND PCM TO DIE. SO WHY SHOULD I PAY FOR A NEW BATTERY? THE DEALER IS GOING TO CHARGE ME $332.50 FOR THE BATTERY PLUS $119.90 TO INSTALL THE BATTERY. THE SAME MOPAR BATTERY GOES FOR APPROXIMATELY $230.00. AGAIN, THE DIFFERENCE IN PRICE IS APPALLING.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT IN THE DRIVEWAY, THE ENGINE FAILED TO START THE FOLLOWING DAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MARIANO CHRYSLER JEEP DODGE RAM (146 MANCHESTER ST, CONCORD, NH 03301, (603) 556-8616) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR AND BATTERY WERE NEEDED. THE DEALER ALSO ORDERED A NEW PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 118,000.

THE PANELING WHICH IS IN LAYED ON THE DOORS AND THE FRONT DASH ARE PEELING. THESE PIECES ARE SHARP. AS THEY PEEL PASSENGERS, INCLUDING CHILDREN CAN CUT THEMSELVES. MY OWN CHILD RECEIVED AN INJURY FROM ONE OF THESE PIECES. JEEP SENT A RECALL LETTER TO MY ADDRESS, ADVISING ME TO GO TO ANY JEEP DEALERSHIP TO HAVE THE ISSUE FIXED. THE CROWN CHRYSLER JEEP DODGE ON 6350 PERIMETER LOOP DRIVE ACCEPTED THE REPAIR ON 2 OCCASIONS BUT NEVER REPAIRED THE ISSUE. THERE WAS NO FOLLOW UP OR REASON GIVEN FOR NOT COMPLETING THE REPAIR, EVEN AFTER KEEPING MY VEHICLE FOR 3 DAYS. BUT ITS NOT AN OFFICIAL RECALL. I THINK JEEP SHOULD BE RESPONSIBLE FOR FIXING OBVIOUS INTERIOR DAMAGE AND ESPECIALLY THAT THAT COULD INJURE PASSENGERS.