2020 Jeep Cherokee complaints

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormally loud sound. No warning lights were illuminated. The failure had occurred at a busy intersection. The contact attempted to shift the gear shifter into park; however, the vehicle rolled backwards. The contact enabled the parking brake. The Police were called to assist with traffic. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unrepaired recall. The contact was advised to contact the dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure. The contact was informed that the repair could be paid for out of pocket and reimbursed when parts became available. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 140,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The message "4WD Service" was displayed on the instrument panel. The vehicle was taken to a dealer and was diagnosed and determined that the power transfer unit motor needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,500.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was intermittently displayed, and the vehicle only operated in front-wheel drive. The contact referenced NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall repair. The vehicle was taken to a dealer where it was diagnosed, and the failure was associated with the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 49,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, there was a loud grinding sound coming from the vehicle, and the message “4WD Unavailable - Service Required" was displayed. The sound became louder and more frequent over time. The vehicle was taken to a certified mechanic and was diagnosed with Power Transfer Unit failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed in the snow, the 4WD feature became inoperable. The 4WD warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was taken to the local dealer, where it was determined the PTU needed to be replaced. The vehicle was repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and opened a case. The failure mileage was approximately 73,146.

My Jeep was subject to a recall for a failing Power Steering Unit (PSU). Before the recall was announced, the PSU failed and I paid for the repair at an authorized Jeep dealership. Jeep is now refusing reimbursement, stating they will only reimburse once a recall remedy becomes available. The vehicle has since been totaled in a crash unrelated to the PSU repair, so I can no longer receive the recall remedy. Jeep is withholding reimbursement even though the defect is acknowledged under the recall, the repair was completed at a Jeep dealership, and federal reimbursement rules require manufacturers to reimburse pre‑notification repairs. I am requesting NHTSA’s assistance because Jeep is not complying with recall reimbursement requirements.

Fwd service light is on and my jeep keeps jerking and at times acts like it doesn’t want to go

Warning light SVC 4WD and dashboard message 4WD System Unavailable Service Required. Jeep Dealer found diagnostic code C14A7. Dealer checked Power Transfer Unit (PTU) operation and PTU fails to acuate. Needs to be replaced and part ordered. Time for repair could not be determined. I was told at least two months, possibly longer. In researching this issue I found there is a safety recall for PTU on 2020 Jeep Cherokees, but my VIN is not included in the recall. NHTSA Campaign Number 26V290000. I am concerned continuing to drive my vehicle and hopefully not experience a loss of drive power or vehicle rollaway. Also concerned about further damage to car, i.e. transmission, if I continue to drive. Dealer told me if vehicle leaks fluids, hear grinding noises, and/or it feels like gears slipping to bring vehicle back in.

Service 4 wheel drive light came on. Car loses acceleration randomly. Weird winding noise. Higher than normal rpm. See there is recall for this but states mine not included. Had mechanic look at it and was told it’s the PTU. Normal issue with these. Unfortunately over 10000 on back order. Hhmmm

Sudden total loss of power steering assist while driving over a small pothole on Pearman Dairy Road. Full details, diagnostic trouble codes (U0420-00, U0010-00, U1428-00, B2309-64), and Jeep case reference 97368807 are fully documented in the attached formal PDF letter

The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact was informed that there was an oil leak underneath the vehicle. The contact was unsure if the oil was coming from the vehicle. The vehicle was then taken to the residence and parked, and the contact observed puddles of oil underneath the front of the vehicle. The vehicle was towed to a dealer to be diagnosed. The dealer stated that the radiator, engine, turbo, thermostat, torque converter, and other unknown parts needed to be replaced, and that the engine control valve was possibly stuck, resulting in oil and coolant contamination. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 15 MPH, the steering wheel suddenly turned to the right and the vehicle became difficult to steer. There was an abnormal roaring sound coming from underneath the vehicle. The contact waited until the vehicle decelerated before stopping the vehicle. The contact waited for a while before being able to continue driving and coasting into a parking space. The vehicle was taken to the dealer, who diagnosed the vehicle with PTU failure. The vehicle was not repaired because parts were on backorder for 2 months. The dealer suggested that the contact not drive the vehicle until the vehicle was repaired to avoid further damage. The contact referenced NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the issue. The failure mileage was 111,299.

The Power Transfer Unit (PTU) failed on my 2020 Jeep Cherokee. Started hearing grinding and roaring noises coming from the front wheels and was having trouble stopping. There is a recall already going for the same make and model but for other specific vin numbers, mine not included. The problem was inspected and confirmed by the dealer previously bought from The original warning light was ‘svc 4wd’ and came onXXX and within a couple minutes the noice and issue started. When I called the Jeep recall and warranty specialists they said they wouldn’t do anything until “the car is in an accident or myself, my [XXX] daughter or someone else is seriously injured or dies before they open an investigation” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Error : service 4wd , I have had it to 2 mechanic shops and said ptu is causing error, parts r not available. there are recalls for this problem, but I put in my vin in and it says no recalls. please seen nhtsa recall no 26v290 or manufacturer number 40d

My 2020 Jeep cherokee car made a sound and seemed to lose some power a warning came on serv 4wd took to mechanic was told PTU is causing error I put my vin in and it says no recalls I have contacted Jeep Corporate who said they do not have a fix for this at this time and would email me. My husband has the same year make, and model and also has this error. I did call Jeep Corporate and spoke to a Mia who said she had no information on the issue and gave me a case #

Ptu failure. Open recall with no fix. Jeep fixed at dealer. Plenty of time has passed since recall was opened. The only fix is to replace the non serviceable ptu. Jeep needs to stop stalling and fix the problem. I want my money back

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle intermittently lost automotive power and there was an abnormal sound coming from the engine compartment. The contact stated that while the vehicle was parked, the vehicle independently accelerated. The failure had occurred on several occasions. The check engine warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 330,000.

On July 21st while making a left turn the PTU of the Jeep failed. Vehicle was towed to a Dealership and is now waiting for repairs.

The PTU has failed and is causing power lose when driving.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving 55 MPH, the message "Service 4WD" was displayed. The contact stated that the failure recurred while driving at 65 MPH on several occasions. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train); and declined to pay for the repair fee. The manufacturer was notified of the failure and offered partial assistance in covering the cost of the repair. The failure mileage was approximately 63,000.

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the vehicle was unsafe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Pulling into gas station and power steering went out when pulling in, almost hit pump. Not only did it now need a new power steering rack but the clock spring had to be replaced to program it

Service 4wd light came on and lost 4wd. Took to dealer I purchased from and was told I had a PTU failure. My extended warranty through ford would cover but jeep will not sell the parts. Apparently my jeep is not in the recall for the last 10 years of ptu failures. It failed by 50000 miles but a month after the manufacture date 5 year mark

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with powertrain unit failure. The contact was informed that the powertrain unit needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,173.

I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software and vehicle-specific data into the new module.• Steering Angle Sensor (SAS) calibration — Teaches the system the straight-ahead wheel position (critical for fixing hard steering and related codes).• Intelligent Battery Sensor (IBS) relearn — Calibrates the new sensor so the vehicle accurately monitors battery voltage/charging (helps with electrical gremlins and odometer issues). • Instrument cluster synchronization/reset — Clears the blinking odometer light and syncs the cluster with the new module. • Clearing all DTCs and running a full system scan (before/after reports). • Basic test drive/verification to confirm power steering feel, turn signals, and no lights.These are normal “post-repair setup” steps. Labor time is usually 0.5–2 hours total. I was quoted 200 dollars for this specific work to be done. They came back with codes C0051-04, C0051-64, U0420-00 which they said were codes that heavily recommended the rack and pinion to be changed but the codes that recommend that to be changed are C1592, C2217, or U0131. None of them showed. Then with the codes that they showed me they showed a low battery voltage even though I changed the battery recently, the smart battery sensor as well recently which they even said they re

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was upshifting roughly while accelerating, causing the vehicle to jerk forward abruptly. The contact stated that while releasing the accelerator pedal, the transmission downshifted roughly. The contact stated that the Service 4WD message was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer case failure. The contact referenced NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

I own a 2020 Jeep Cherokee with approximately 87,000 miles. Approximately one month ago, my "Service 4WD" light illuminated on the dashboard, and I heard a severe grinding noise coming from the drivetrain. A mechanic scanned the vehicle's computer and pulled active diagnostic fault code C14A7-97 (PTU Motor Component or System Operation Obstructed or Blocked). The mechanic cleared the code to test the system, but the C14A7-97 code immediately returned, proving a hard mechanical or electrical failure exists. This vehicle is experiencing the onset of a Power Transfer Unit (PTU) failure. The timing of this active malfunction perfectly coincides with the release of NHTSA Recall 26V290 (FCA Campaign 40D), which was issued just last month for 2020 Cherokees experiencing the identical PTU defect. However, my specific VIN is currently excluded from the recall list. According to the recall documentation, this component defect poses an immediate safety hazard, including a sudden loss of drive power while moving and a park roll-away risk. Because my vehicle has the exact same active fault code (C14A7-97) as the recalled vehicles, the manufacturer must expand this safety campaign to include my VIN before a full failure and a serious accident occurs.

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train). The contact called several local dealers. The vehicle was towed to an unknown dealer. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The contact had not experienced a failure.

My 4WD guage is displayed with a "service repair needed." I believe the PTU is defected as my vehicle never needed to engage to 4WD. My vehicle vibrates while driving, and acceleration handling is poor.

This is not a safety issue but not sure who to notify..The black paint on the front side window frames is peeling off real bad. Would this be a warranty issue? Thank you,

Sometimes when I am driving and stop, the automatic engine does not turn back on. This has caused my car to stop and need to be restarted in the middle of the road and the amount of times this happens has been increasing.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 7 MPH in the driveway, the service 4WD warning light illuminated. The contact stated the failure was associated with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was taken to the local dealer where it was diagnosed and determined that the transfer unit needed to be replaced. The vehicle was not repaired because the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 118,000.

The power transfer unit went out of car at 67000 miles (just out of warranty). Haven't got fixed due to expensive. Now has 144000 miles on it and still not fixed. Noticed there were other recalls but mine wasn't part of it yet PTU went out.

The contact owns a 2020 Jeep Cherokee. The contact stated that the 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure; however, the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 26V290000 (POWER TRAIN); because the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 86,000.

Power Transfer Unit Failure diagnosed by Safford Dodge, Jeep dealership in Fredericksburg, VA. My VIN is not showing up as part of the recall. My car is still awaiting repair.

4WD has issues with the transfer case and cars up to 2019 had issues. I cant get parts and it is not safe to drive.

I started getting a warning light in my Jeep (svc 4wd). The dealer diagnosed it as an internal failure of the PTU motor, which needs replaced. I learned that the PTU motor is a recall item for Jeeps long before mine was.manufactured, extending long past my manufacture date. For some reason, my VIN is not included, even though my PTU is failed and presents the symptoms that logically should include it. My discussion with the repair person went so far as to suggest I always use the parking brake, just in case, to prevent spontaneous roll-away. I also learned there are many other Jeep owners facing the same problem, causing at least a month's delay in obtaining a replacement PTU to fix this problem. I believe and respectfully request that this issue should be considered a part of the original recall, to include ALL Jeeps within the stated time frame. This submission is in reference to 2019–2023 Jeep Cherokee (NHTSA Recall 26V-290 / FCA Recall 40D). Thank you for your attention to this matter.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

I received a warning light svc and, had the car looked at a Jeep dealership in late Feb early March, the PTU case needs to be replaced. There seems to be a recall for this on jeep cherokees but my car isn't listed and my car has had a failure.

I was driving and my power steering suddenly went out by its self. It was a very dangerous and traumatic experience. I had to get a good grip on the steering wheel to keep from hitting a Parked Car or something! I read that it was once a recall for this part but when I took it to the dealer they said it wasn’t. I need some type of help. My car isn’t safe for me or my son

4wd and power steering is off due to some recall issue that affects my make/model/year but for some reason my vin# wasn’t able to be repaired. Alignment is off and I constantly buy used tires

I have brought in my jeep to the dealership for Issues while driving on the freeway going around 70 75 mph the dealership did some maintenance repairs on Tuesday, June 2 of 2026 since then I have noticed when I’m driving around 70 mph the vehicle vehicle hesitate like it and shifting and loses acceleration feels like I’m driving on ice and vehicle isn’t controllable feels like it’s hesitating.. I had to bring it to another dealership cause I feared for my safety.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 75 MPH, the vehicle began to lose propulsion upon depression of the accelerator pedal. The contact also stated that an abnormal, clunking sound began to emti from the without warning. The contact pulled the vehicle over and attempted to restart the vehicle; however, the vehicle lost all forward propulsion. Due to the failure, the vehicle was towed to the dealer where they also experienced the same failure. The dealer managed to get the vehicle to move while in reverse(R); however, the vehicle failed to accelerate forward. The dealer had diagnosed the vehicle with a defective PTU(Power Transfer Unit) and it was later discovered that a recall had been placed on the vehicle for NHTSA Campaign Number: 26V290000(Power Train). Although a recall was placed on the vehicle; the part for the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was informed that the repair would not be covered under warranty. The contact was given an estimate to have a new PTU placed inside the vehicle; however, that would only be a temporary fix. The vehicle was not repaired. The failure mileage was approximately 42,000.

Service four-wheel-drive light came on. Took Vehicle to the Jeep dealer for inspection and paid $220.94 diagnostic fee. Jeep dealer stated that the power transfer unit had an internal failure code C1487–97. Dealership quoted a repair cost of $2836.75. Dealership stated the part was on backorder and would not be available for weeks or months or longer. Although there are three recalls specifically associated with this issue for this specific model… The VIN number to this vehicle is not included for some reason. It seems evident that if the part failed it obviously suffers the same issue as the others that are included in the recall.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle the warning message "Service Four Wheel Drive" and "Four Wheel Drive Unavailable" had displayed. Also, while operating the vehicle the parking brake had malfunctioned. The cause of the fialure was not determined. The manufacturer and local dealer were notified and informed that the VIN was not included in the NHTSA Campaign Number: 26V290000(POWER TRAIN ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 82,000.

2020 Jeep Cherokee Limited AWD, VIN [XXX] , approx. 111,355 miles. Reporting serious safety concern: repeated/worsening electrical system failure with intermittent loss of power steering assist. For nearly a year, Auto Start/Stop warning and battery warning lights have appeared. During episodes, power steering assist can stop working, especially at complete stops, making steering extremely difficult when stopped, parking, or pulling out. Battery, alternator, battery cables/connections, and belt have been replaced, but issue continues and is worsening. Recently while driving, radio shut off, dash/instrument cluster began shutting down, blower motor cycled on/off repeatedly, and windshield wipers slowed while raining. Warnings included battery/charging, Auto Start/Stop, Service Electronic Stability Control, Service Park Brake, ABS, traction control, check engine, and Blind Spot Alerts Unavailable. Vehicle vibrated/ran rough, sounded like it might stall, then revved back up. Burning smell noted after failure and possible smoke near rear after shutdown. Vehicle was towed home due to safety risk. After tow, vehicle restarted but same warnings returned within minutes and radio/dash failures repeated. Concerned this is system-wide electrical, charging, power distribution, ground, or steering assist failure that could cause loss of steering assist, visibility systems, or safety systems while driving INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 35 MPH, the power steering suddenly failed, and the vehicle began to decelerate. The Service 4-Wheel Drive warning was illuminated. The contact pulled to the side of the road where smoke began coming from underneath the vehicle near the power steering unit. The vehicle was towed to a certified mechanic, who diagnosed that the Power Transfer Unit (PTU) and transfer case had failed. The vehicle was repaired. The manufacturer was informed, and a case was opened. The failure mileage was approximately 92,000.

VERIFIED CONCERN, FOUND VEHICLE TO RUN VERY ROUGH AND DOES NOT IDLE CLEANLY. PERFORMED MISFIRE MONITOR AND NOTED NO MISFIRES AT THIS TIME. INSPECT SPARK PLUGS, COILS AND CYLINDER BORES FOR CONCERN, NOTED LOW COMPRESSION ON CYL #2 (150, 105, 145, 150). INSPECT CYL BORE WITH CAMERA, NOTED EXCESSIVE SCOURING AND DAMAGE TO CYLINDER WALLS CAUSING MISFIRE. ADVISE LONGBLOCK OR COMPLETE ASSEMBLY REPLACEMENT REQUIRED. OPEN INVESTIGATION: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle has been in the shop over 6 times due to the malfunctioning of the EMERGENCY BREAKING SYSTEM. Less then 2.5wks after I purchased this vehicle, I started experiencing my E brake randomly engaging while driving it down the road. I called the dealership. They suggested I bring it to a jeep dealer. I’ve brought it to a jeep dealer where it’s been several times since I purchased the vehicle to have this issue looked at, but due to the fact of no codes popping when it gets brought in there’s nothing that they can do. I reported it also with the jeep company to which my case/complaint was closed out, even though the problem has not been fixed the most severe and most scary time that my emergency brake system came on was when I was driving at 65 miles an hour at 2:30 in the morning leaving work with a semi truck behind me and my emergency brakes randomly engaged on the freeway bringing me to a dead stop. They replaced the emergency breaking module and it still does it however, now my vehicle no matter what I do every time I put the vehicle even into park, my emergency brake kicks in. I’ve also looked up online and seeing that I’m not the only one that has experienced this that several other jeep owners have also experienced this typically found from the years of 2014 to 2020 Jeep Cherokee I own a 2020 Jeep Cherokee Limited my vehicle had 30,000 or so miles on it when I purchased this car this car has been a death trap ever since. I can’t even feel comfortable putting my ch

2020 Cherokee owner from dealer purchased as CPO w/23k miles in 2023. Shortly after purchase rear differential failed and was replaced under warranty at 25k miles. At 42k full Steering Rack failure. Daughter on 5 hour drive home from college experienced a completely random failure at highway speeds. Failure occurred with zero warning. It was a dangerous situation. Dealer quoting $3600 to repair. Original warranty has expired and CPO warranty does not cover. The company issued a recall on about 5,000 vehicles for faulty steering racks. My VIN was not included, though I have a hard time believing a full failure at 42k miles is simply a coincidence. Steering Racks should last 100-150k. This vehicle is well services and driven lightly. Pleaded with the dealer for help and contacted customer care. Was denied coverage and offered zero cost assistance. Dealer hourly rates in my area are $250 for some context on the quote and a 10 hour job apparently. The part costs $1100. Further, a quick perusal of reviews for other common issues with this vehicle unfortunately lists many. I would NOT recommend this vehicle!