The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, the vehicle failed to function as intended. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000.
2019 Infiniti QX50 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →
The contact called on behalf of the employer. The contact, who was a technician, stated that there was a 2019 Infiniti QX50 in inventory. The contact stated that while driving at an undisclosed, the contact became aware of an abnormal sound coming from the engine compartment. No warning light was illuminated. The contact researched and became aware of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part was not available for the recall repair. The vehicle was taken to the dealer; however, the contact was informed that parts were not available. In addition, the contact was advised to call back in two weeks to check on parts availability. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,883.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle made an abnormal rattling sound at startup and while idling. The local dealer and Nalley INFINITI Marietta (2020 Cobb Pkwy SE, Marietta, GA 30060) were contacted and confirmed that the part for the recall repair was not yet available. The contact was advised to take the vehicle for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 158,848.
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal cracking sound. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part for the recall repair was unavailable. The contact became aware of the cracking sound when the vehicle was purchased; however, the contact thought that the cracking sound was normal for the turbo engine. The contact stated that it was not until receiving the recall notification that the cracking sound was identified as possible engine failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA has closed the case on Nissan WHY? Nissan / Infiniti issued recall notices over 2 months ago to bring my vehicle in to inspect the engine oil for metal shavings. I called a few Infiniti dealerships they all say the same thing. Inspection and replacement of engine is on hold. By NHTSA closing the case there is no government agency over seeing Nissan on solving this recall quickly. They did issue a 10 year or 100,000 mile warranty on the motor. I had my oil analysted by a company to give me a report on what metals on in my oil. The report came back with a unusual amount of silver metal 5 ppm. the report states that it's a concern normally average ppm is 2.with that problem the vehicle should not be driven. So I called Infiniti spoke with a service advisor about the report. He told me everything is at a stop with the recall nothing can be done. Wait for another recall notice in the mail. So now I have a vehicle that was recalled for the engine that is a safety issue and I'm unable to drive knowing about the metal in the oil. And the NHTSA closed the case on Nissan. Here we all sit waiting not knowing days, months or years before this will be resolved. How about a little help. Nissan and Infiniti should be paying for rental vehicles if we're unable to get our vehicle repaired. Nissan just issued a 10 year or 100,000 mile warranty and I can't use it for my engine right now today because the recall is on hold. What good is the warranty I see a problem can't get the vehicle lo
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
I went to Bill Dodge Infinity to test drive vehicles and to trade my Infinity QX50 in. KBB listed it as $38,000 as a trade in. I was told because of the “STOP TRADE” due to the engine recall they could only offer $12,500. Because of the recall. They couldn’t give me an idea if and or when it would be fixed. So I loose $25,500 in value on an payed off vehicle that I bought in good faith. What’s my recourse?
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was an abnormal sound coming from the vehicle. In addition, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed pressure solenoid or pressure sensor. In addition, the contact was informed that the failure was due to engine failure. The dealer was made aware of the failure and informed the contact that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the parts for the recall repair were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The contact then received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part for the recall repair was not yet available. The contact called the dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 16,700.
The contact owns a 2019 Infiniti QX50. The contact stated that there was a strong fuel odor coming from the vehicle after refueling. Additionally, the contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as intended, while the RPM became elevated. The contact stated that the vehicle was difficult to start and required to be jump-started. The Malfunction warning light and the check engine warning light were illuminated. The vehicle was taken to the dealer, where the contact was advised to pay a fee for a diagnostic test because the recall part was not yet available. The contact declined to pay the fee. The contact stated that the failure had progressively worsened, and the vehicle failed to start while attempting to jumpstart the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 70,000.
My recall appointment for August was cancelled by INFINITI and now my engine is sputtering and missing timing on acceleration.
The contact owns a 2019 Infiniti QX50. The contact stated that while driving 60 MPH, there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to two separate dealers. The vehicle was later towed to an independent mechanic, and a diagnostic test was performed and diagnosed with engine failure. Upon investigation, the mechanic discovered NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); which the contact linked to the failure. The contact called the dealer about the recall and informed the dealer that the vehicle had experienced the failure. The contact was informed that a diagnostic test was needed to verify the defect. The manufacturer was notified of the failure but offered no assistance. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 81,000.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The driver side seat has felt loose and not secured for some time and rocking while driving. I am just learning that multiple Infiniti/Nissan models have had similar problem where seat mounts at rail/frame are coming loose and creating a potential safety issue. Previous attempts to have a retailer resolve were unsuccessful as they tried to charge me several thousand dollars for it. I plan to try again at different retailer when I take it in for NHTSA Recall 25V-437.
Infiniti has admitted the KR20 VC-Turbo engine is defective and can catastrophically fail while driving, but they are dragging their feet on providing a remedy. By delaying the fix, they are gambling with customer safety — waiting until engines actually break to minimize repair costs. This is reckless and puts my family at risk. I am requesting immediate intervention by regulators to compel Infiniti to release the repair solution without delay, and to hold the manufacturer accountable for stalling tactics.
I was taking a box out of my trear trunk liftgate . I turned around and secluded my hand on th dreary tail light that is close to the side of the liftgate I required 7 stitches
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle sputtered while the accelerator pedal was depressed before accelerating as needed. The vehicle also failed to start immediately after the initial start-up due to a loss of battery power. The vehicle would be jump-started. The failure occurred intermittently but had become more consistent. The check engine warning light was illuminated. The contact stated that a year before the failure, the engine was making abnormally loud sounds and the vehicle failed to accelerate, with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed and determined that there was hot oil leaking from the VCR (Variable Compression Ratio)assembly, and the assembly needed to be replaced. The vehicle was repaired. The dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The manufacturer opened a case for the issue. The failure mileage was 38,366.
On August 1, 2025, at 44,391 miles on the Vehicle odometer, Plaintiff experienced a catastrophic failure of the complete power-steering and rack and pinion system, while traveling on Vermont Interstate 89 in Middlesex, Vermont. The steering wheel instantly became largely immoveable, the car shuddered and vibrated. By sheer luck, Plaintiff’s Vehicle did not collide with another vehicle or object. The Plaintiff could have been seriously injured or killed, had a collision resulted from the loss of steering ability. Plaintiff navigated to a nearby park and ride pull-off; the vehicle was completely incapacitated. An inspection of the Vehicle by Infiniti of Nashua Service Department revealed that the complete power steering rack and pinion system had failed. Service records research by Infiniti of Nashua Service Department revealed that at 31,000 miles on the Vehicle odometer, the power steering and rack and pinion system had a previous complete failure and was replaced under Warranty. The Service Department advised that failure of a system at 31,000 miles, let alone again at 44,391 miles, indicated a factory defect or an improper installation/repair of the system on the part of Infiniti. INFINITI OF WARWICK RHODE ISLAND DID NOT DISCLOSE THE COMPLETE SYSTEM FAILURE at the time of the 31,000-mile replacement, and falsely reported to CarFax “steering/suspension checked,” instead. Litigation pending.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Infiniti QX50. The contact stated that while driving approximately 55 MPH, the vehicle was vibrating, and the vehicle stalled. There was no warning light illuminated. The contact attempted to pull over and felt that the vehicle had lost power steering assist functionality. The contact stated that extra effort was needed to steer the vehicle. The vehicle was shifted to park(P), and the check engine and oil warning lights illuminated. The contact attempted to restart the vehicle, but there was an abnormally loud knocking sound coming from the engine. The contact had the vehicle towed to a local dealer, where it was diagnosed but was not yet repaired. The contact was aware of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was informed of the failure, and the contact advised the manufacturer that the VIN was included in the recall, and the contact was informed that there was no fix for the issue. The failure mileage was approximately 67,000.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle lost motive power and stopped. The contact was able to restart the vehicle immediately and continued driving. There were no warning lights illuminated. The dealer was contacted. The dealer informed the contact that the recall had been suspended. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Me han enviado un recall el cual me enviaron en fecha 22 de octubre del presente año y lo he recibido hace unos dos días. He ido a infinito service y me informaron que el recall había sido retirado. Mi carro ha estado presentando problemas con el motor y todo lo que describe en el recall ya lo está presentando. Cómo es posible que el recall se haya retira? El problema existe, necesito que me habiliten esto, mi carro puede presentar problemas más graves y ustedes se tendrán que hacer responsables. Ya ha tenido pérdida de potencias y los demás síntomas
The contact owns a 2019 Infiniti QX50. The contact stated that while operating the vehicle, there was an abnormal whining sound coming from the engine compartment. The vehicle hesitated and shuddered while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the whining sound was caused by a faulty VTC actuator, and the actuator needed to be replaced. The vehicle was not repaired. The contact later received a recall letter for NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. After examining the vehicle, the contact was informed that no metal shavings were found in the oil pan and no repairs were performed. The manufacturer was notified of the failure. The failure mileage was 95,000.
The contact's husband owns a 2019 Infiniti QX50. The owner received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I was driving at the intersection of South I-55 and I-355 on the left most lane at 70 mph. All of a sudden, my car started knocking and since there was no shoulder to the left I had to move to the right by managing to get through multiple lanes to get to shoulder safely. Given the issue with engine, it would not accelerate so I had to safely decelerate and come to a stop. I called the towing company and they towed my car to the dealership. This car had a recall when the dealer contacted me and I had them take a look at 98K miles and they stated everything was fine. Following few weeks later, the engine completely gave out. The dealer is working with manufacturer to get the engine replaced. However, he is not sure who will pick up cost for replacing turbo. Turbo is part of the engine and should also be replaced under the recall. Needless to say, this was a dangerous situation and I am glad the situation had a safe outcome.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45 MPH, the vehicle stalled. The contact was able to coast to the side of the road. There were no warning lights illuminated. The vehicle was towed to a certified mechanic who diagnosed a failure with the engine. The vehicle was not repaired. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The dealer informed the contact that the engine would not be replaced free of charge under the recall and that the engine had to be covered under the MaxCare Warranty Coverage. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 82,000.
The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was not driven for 4-days while on vacation however, upon returning, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine after finding metal shavings inside the oil pan. The vehicle was not repaired. The contact was informed that the failure was not covered under recall. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,520.
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and the contact was informed that the engine and turbo charger needed to be replaced; however, the turbo charger was not covered under the recall. The vehicle was not repaired. The manufacturer was notified, a case was opened, and the contact was informed that the manufacturer would not cover the cost of replacing the turbo charger. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Infiniti QX50. The contact stated while driving 40 MPH, the vehicle experienced a temporary reduction in engine power. The contact was able to pull over to the side of the road. The contact stated that the check engine warning light was illuminated. The failure became persistent with significant reduction in engine power while attempting to accelerate. The vehicle was taken to the dealer, who diagnosed that the variable compression actuator had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and offered a partial payment for the repair. The failure mileage was approximately 49,000.
In November 2024, my 2019 Infiniti QX50 experienced a sudden and severe mechanical failure while driving. The vehicle unexpectedly lurched forward and then came to a complete stop in traffic. At that point, I was unable to shift the car into neutral or any other gear, which resulted in obstructing traffic. The vehicle was towed to a local mechanic, who diagnosed a total engine failure and quoted repair costs between $15,000 and $20,000 related to a VRC component. Recently, I became aware of a recall concerning similar engine issues affecting certain Infiniti QX50 models. However, my vehicle’s VIN is not listed among those affected by the recall. Given the severity of the failure and the potential safety risks, I would like to formally file a complaint regarding the 2019 Infiniti QX50 to ensure this issue receives proper attention. Thank you for your time and consideration.
Banister Nissan of Chesapeake Greenbrier and Priority Infinity of Greenbrier in Chesapeake Virginia diagnosed and Confirmed Engine failure , Low Compression to engine Bearing failure to engine . VC-Turbo engine to be exact Date confirmed June 20,2025 Car showed no visible signs prior to no longer starting up , no check engine light , no codes , and after being diagnosed dealer confirmed “your engine has low compression due to your bearings failing “ Bearing failure while driving could have been a serious accident caused and possible injury Mileage :58,000 miles
Engine failed. Metal shavings found in oil pan at Infiniti dealer. Mechanic recommended replacing the engine. It is available for inspection. The engine failure happened on a single lane stretch on mountain highway. by the grace of god I was able to get the car into a center turning lane and we were not hit by other vehicles at highway speeds or ~45mph. no warning lights came on just a noise and then it stopped. 4 days prior the vehicle was inspected at the dealership to ensure it was safe for the trip. All maintenance was confirmed to be in good order. The date on the inspection is the date it was emailed to me however the date of inspection was June 26th.
Engine made a pop sound while getting onto the freeway. It started to slow down and then I had to pull over and stop. Took to the mechanic and he explained there was metal shavings in engine. I needed to replace the whole engine.
Car wouldn't start and been in the dealership for 2 weeks now where purchased due to purchasing a extended warrantee they need to look at it first. after several tech asses the problem they say the timing chain jumped a tooth and engine is shot. car has 66000 miles on it. I purchased with 48K so naturally i bought a extended powertrain warrantee that they say wont cover the cost of replacement due to not having the oil changed every 5K miles. I get it done about 8 or 9K due to using synthetic oils that say they are guaranteed for 15-20K miles. No lights or indication engine issues prior to my wife just trying to start the car one morning.
The engine died on me after having the car for less than 2 years. Driving on the highway car just stalled. Had car towed to the mechanic and they said the engine failed. There are plenty of consumer complaints about this model having engine failure while the vehicle is still new and properly maintained.
My engine blow at 50,000 miles and now my VCR actuator has gone bad as well
Engine lost power in normal course of driving. Loud engine noise. Burning oil smell. Mechanic assessed an internal engine component like a broken rod is the cause. Whole engine needs to br replaced at 103k miles.
On February 28, 2025, while driving home form work in my 2019 Infiniti QX50, on a 4 lane highway, I slowed to turn across 2 lanes of oncoming traffic to a side county road. I made it across the highway and the vehicle immediately lost all power. I coasted to a stop on the side of the road. I tried to restart the car and it would not start. I called for a tow and had it taken to the nearest repair shop. The vehicle was inspected and I was informed the engine was blown and would need to be replaced. Prior to this happening, there were no sounds, indicators or warnings of any possible issues. I have owned the vehicle since February 2020. It has always been maintained on schedule (records available). In fact, the vehicle was thoroughly inspected by Infiniti in October of 2024, when I had to have the rear lift gate motor replaced. I was told everything looked good, timing belt had no wear, there were no leaks or concerns. The only recommended services at that time were to change the brake fluid and antifreeze. The vehicle is available for any and all requested inspection.
My Infiniti started making a slight ticking noise. The next day, the car abruptly stalled out while going down the highway causing the vehicle to loose speed and experience engine failure. Luckily, I was able to steer the vehicle to a more manageable location out of traffic. I had lost engine power and steering. After a certified mechanics diagnosis, the engine was declared blown. The bearings and rods have failed and the engine is no longer in repairable condition. The vehicle was serviced per manufacture regularly and there had been no signs of engine failure to that date.
Engine destroyed itself upon acceleration on highway. Variable Compression system malfunctioned, metal shavings found in oil, and engine no longer starts. Check engine light flashed after acceleration, and then engine lost all power. Car coasted to a stop as the engine couldn't make power.
Bought the car from Infiniti and drove it a month,got my first oil change and that sam day my engine lock up first I heard the lifters and then the car shut down as I was trying to pull over ,I was 2,000 miles over my warranty
On January 1, 2025 at about 10:30pm, while driving at about 40 miles per hour the engine made some knocking noises and then suddenly lost power, forcing the car to be pulled over to the side of a dangerous road. When I opened the hood of the car there was a small amount of smoke. There was no advanced warning that there was a problem with the engine, it just stopped running causing a dangerous situation. I had the car towed to Infiniti of Massapequa and was told the next day that the car needed a new engine. I was told by the dealer that there was metal in the oil and it appears the main bearing broke. The car is only about 6 years old with approximately 26,200 miles and has been extremely well maintained with the dealer, including scheduled oil changes with full synthetic oil. I am trying to get Infiniti to cover the full engine replacement cost since the warranty expired about two months ago. However, they still want to charge me $7,560 plus tax. The Infiniti service report is still pending the repair.
Driver’s seat will not move forward. Driver cannot reach the pedals. This has been an ongoing/intermitten problem. While the car was under warranty, Infiniti of Ft Myers, FL attempted to fix the problem and eventually replaced the components. The problem was fixed until last spring. When I reported the problem to Nissan last spring, they told me there was nothing they could do. I explained it was a safety issue. They didn’t care. The following day, the seat moved forward on its own so I didn’t pursue it. Yesterday, it happened again and today it did not reset itself. I cannot safely drive my car. In researching this issue, I’ve read that others have had the same issue and Nissan refuses to acknowledge or take responsibility for the problem. What if I were away from home and this happened? How would I safely drive my car? This happened a few years ago and I had to get to a cancer radiation appointment. I drove with a pillow and used cruise control as much as possible. It was a seriously dangerous driving experience, but I had no choice. I would appreciate any assistance your agency can provide.
Turbo, Rear-Coupler, Engine, Actuator Car was squealing and I was told that the serpentine belt needed to be replaced. Replaced this. Car still squealing and took it back. They replaced the belt, again.. Still squealing, now I am told its the tensioner that needs to be replaced but only Infiniti can do this (belt done at Firestone). At Infiniti - they look at the car and the tensioner is fine. But my turbo is blown. How? So, they replace the turbo and then say the rear coupler needs to be replaced. Repairs done and Infiniti said all fluids are good, everything is great. However, I might see slight smoke and a burning smell for 100-150 miles as theres a thin layer of oil on the turbo that will burn off. Oil change isnt due for 5k miles and I checked before my short road trip - all is good. Past the 100-150 miles and the car is SMOKING and SMELLS OF BURNING... Call infiniti, this is normal it will go away. Check fluids again, as no lights on the dashboard and oil is fine. Come back to get my car, check the ground as I always do and no oil/fluid and proceed home. 10 mins from my house the car WREAKS of burning smell, will not accelerate, no dashboard lights. So, I sit there and let it cool down - check again everything looks good. Try again, car will not go. Fluids look fine - oil, no spikes in temp, and no lights. Next day, no fluids under the car. Car accelerates but lunges me then stops going. Car smells bad, smoke.. go to check the fluids and NO OIL in the car out of no wher
The engine stopped working. Allowing me to go no faster than 15 miles an hour. The safety issue is you can no longer drive at the speed that you need to drive. especially if you’re on the highway. The problem has been addressed by a dealer. I needed a whole new engine $13,000. The car at 97,000 miles on it. Was well taken care of. No warning signs prior also did not come up on my display Apparently, there are many other 2019 Infiniti QX 50’s that have this issue
All vehicle doors and sometimes lift gate fail to open either by key fob or by indoor automatic door locks. Have to use Valet key to open driver door (alarm does not sound), then enter vehicle and manually unlock or lock desired door. Safety issue because kids can automatically exit or any individual can enter the vehicle unannounced while stopped. Neighbor has exact same vehicle year and model and is experiencing the same issues.
While driving I heard a roaring noise from my engine and my car’s A/C stopped cooling. I have no warning messages from car regarding the engine. The noise only stops once the car is fully powered off. I recorded a video of the noise and alert panel that shows no warnings/issues. Will be contacting my local service department.
About five months ago, while driving on the highway, the care would say it's in Drive, but sounded like it couldn't get out of 1st gear and I'd get high RPMs. Thankfully there was stop-and-go traffic and I didn't have to exit pull off the highway or hit high speeds. I exited at the next exit and, as soon as the car stopped, it wasn't possible to get it into gear. Eventually the car started and I was able to get into gear and drive it using Manual drive mode. Once at the dealership we were told it was a bad VCR and they needed to replace that to get it going. That was around 38,000 miles. This most recent incident, I had just gotten onto the highway when I started to hear a low whiney noise when pressing the accelerator. I only had a few miles till my exit and decided to continue, thinking it might just be debris or something. After exiting, I literally rolled into the gas station because the car, despite being in Drive, was not in gear. The car stalled and I couldn't get it started, or I could get it started, but it refused to go to Neutral to allow me to push it out of the way. Eventually, the car started and I was able to put it into Drive. Thinking it was the same issue, I planned to drive it the 2 miles home. I made it to the first traffic light and the car turned off, leaving the me stranded in the middle lane of the road. I called the police and tow trucks to come help me get the car moved (no one knows how to put the car into an emergency Neutral position including the
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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