2014 Infiniti Q50 complaints

WHILE DRIVING AT APPROXIMATELY 30MPH ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC, I HEARD A PROGRESSIVE CRACKING NOISE FROM THE MOON ROOF AREA. AFTER PULLING BACK THE SUN SHADE I SAW THAT THE MOON ROOF HAD CRACKS THROUGHOUT IT BUT WAS STILL ALMOST ENTIRELY IN PLACE. THE MOON ROOF WAS CLOSED AT THE TIME. AFTER STOPPING THE VEHICLE, I SAW THAT A SMALL SECTION OF GLASS WAS MISSING. THE SECTION WAS ALONG THE ACTUATOR BAR OF THE SUNROOF AND THERE WERE PIECES OF GLASS ON THE ROOF ON THE EXTERIOR OF THE VEHICLE. THE REMAINING INTACT SECTION WAS BOWED UPWARD AND OUTWARD. THERE WERE NO OTHER VEHICLES IN THE AREA THAT COULD HAVE KICKED UP ROAD DEBRIS, NO IMPACT WAS HEARD AND NO POTENTIAL IMPACT ITEMS WERE FOUND.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V681000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,490.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE REVERSING, THE REVERSE CAMERA FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.

STEERING WHEEL FAILED TO RESPOND. WHEELS FELT DISCONNECTED WITH THE STEERING WHEEL. IT COULD HAVE BEEN TRAGIC IF I WAS DRIVING AT A HIGHER SPEED.....UPDATED 12/03/15 *BF THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. UPDATED 12/07/15.*JB

I WAS BACKING UP INTO A SPACE AND LOST COMPLETE STEERING - AUTOMATIC OR MANUAL. THE STEERING WHEEL WAS TURNING FREELY AND THE FRONT TIRES REMAINED IN THE POSITION THEY WERE IN JUST PRIOR TO THIS INCIDENT. I STOPPED THE CAR IMMEDIATELY AND TURNED OFF THE ENGINE. AFTER RESTARTING THE CAR, I CONTINUED BACKING UP BUT FELT THE TORQUE OF THE STEERING WHEEL ALTERNATING BETWEEN POWER STEERING AND MANUAL STEERING. ...UPDATED 12/03/15 *BF

I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN TOUCHED THE CAR AND BURNED MY HAND. I CALLED OUR LOCAL FIRE DEPARTMENT AND THEY PULLED THE CAR OUT OF THE GARAGE. THE CAR WAS SO HOT, A CD IN THE DOOR COMPARTMENT MELTED. THE FIREMEN EXPLAINED THAT MY WIFE AND I AND OUR DOG, COULD VERY EASILY HAVE BEEN KILLED BY CARBON MONOXIDE AND THE ENTIRE STRUCTURE COULD HAVE BURNED FROM THE HEAT. I HAVE SINCE LEARNED THAT WHAT HAPPENED TO ME IS A COMMON OCCURRENCE AND PEOPLE HAVE DIED AS A RESULT. EVEN IF THE SMART KEY IS NOT NEAR THE CAR, IT WILL CONTINUE TO RUN UNTIL IT IS OUT OF GAS.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT ON 6/24/15, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

I WOULD LIKE TO COMPLAIN ABOUT THE TIRES ON MY INFINITI Q50. THEY ARE DUNLOP P245/40 RF19 DOT U28T. I HAVE 20,500 MILES ON MY VEHICLE AND HAVE BLOWN 6 TIRES. ALL TIRE FAILURES HAVE BEEN CAUSE BY THE SIDEWALLS OF THE TIRES BLOWING OUT. THE MOST RECENT EVENT HAPPENED 6/4/2015 AND THE TIRE WAS IN SERVICE SINCE 4/18/2015. ALL FOUR ORIGINAL TIRES FAILED AND NOW TWO MORE HAVE FAILED. IS THERE ANY RECOURSE I HAVE AGAINST THE TIRE MANUFACTURER AND/OR CAR MANUFACTURER. THESE ARE OBVIOUSLY DEFECTIVE TIRES AND SHOULD NOT BE SOLD.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,832.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE PASSENGER SIDE FRONTAL AIR BAG FAILED TO DETECT WHEN A PASSENGER OCCUPIED THE SEAT. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FRONTAL PASSENGER AIR BAG CONTINUED TO FAIL TO RECOGNIZE THE FRONT PASSENGER. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES; HOWEVER, THE DEALER ADVISED THAT THE AIR BAG WAS FUNCTIONING PROPERLY. THE AIR BAGS WOULD DEPLOY IN THE EVENT OF A CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 250.

TL* THE CONTACT OWNS A 2014 INFINITI Q50 EQUIPPED WITH DUNLOP TUBELESS TIRES, SIZE: P245/40R19 (NA). WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE SEPARATED FROM THE RIM. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON FIVE OTHER OCCASIONS FOR EACH OF THE OTHER TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 2,000.

I WAS DRIVING AT 45 MPH ON A STRAIGHT PARKWAY WITH ONE HAND LOOSELY ON THE STEERING WHEEL WHEN ALL OF A SUDDEN THE STEERING WHEEL WENT TO THE RIGHT AS DID THE FRONT WHEELS AS IF I WAS MAKING A RIGHT HAND TURN. I PULLED THE STEERING WHEEL TO THE LEFT IN ORDER TO CONTINUE GOING STRAIGHT AND PLACED MY FOOT ON THE BRAKE. A FEW SECONDS LATER, I INTENTIONALLY TOOK MY HANDS OFF THE STEERING WHEEL AND, AGAIN, THE CAR WANTED TO MAKE A RIGHT HAND TURN. THIS PHENOMENON WITH THE STEERING LASTED ABOUT 15 MINUTES AT WHICH TIME THE STEERING WAS NORMAL. ..UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS

FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIME TO TIME. BUT NEEDLESS TO SAY THAT IT HAS BEEN MORE THEN INCONVENIENT, TO THE POINT WHERE IT IS USELESS. I HAVE USED THE NAVI SYSTEM ON MY PHONE MORE THEN THE NAVI SYSTEM ITSELF, BECAUSE IT IS UNRELIABLE! I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND ACCORDING TO THE DEALERSHIP "IF WE CAN'T REPRODUCE THE ISSUE, INFINITI WON'T TROUBLESHOOT IT". EVEN THOUGH I HAVE VIDEO FOOTAGES OF THE ISSUE HAPPENING AS I WAS DRIVING, IN DIFFERENT TIME STAMPS AND LOCATIONS. UNFORTUNATELY I DON'T HAVE EVERY INCIDENT, BECAUSE I USE MY PHONE AS MY MAIN NAVIGATION SYSTEM. THEY STATED THIS IS NATURAL FOR THE SYSTEM TO REBOOT AT LEAST 2 TO 3 TIMES A MONTH, WHICH IS UNDERSTANDABLE, BUT 2 TO 3 TIMES A DAY? I HAVE LEASED 2 OTHER INFINITI'S PRIOR TO THIS Q50 AND LOVED THEM ALL, BUT NEVER HAD THIS PROBLEM BEFORE. THE ISSUE IS STILL OCCURRING. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

DAS STEERING FAILED AGAIN. THIS WAS RECALLED SEVERAL TIMES IN 2013-2014 FOR THE SAME PROBLEM. DEALER AND MANUFACTURER "RECTIFIED" PROBLEM 3 TIMES. STEERLNG SEIZES UP WHEN TEMPERATURES FALL BELOW 0 DEGREES. STEERING FAILURE AND CHASSIS FAILURE COME ON. CAR REQUIRED TOWING TO DEALER EACH TIME LAST YEAR. I WAS ABLE TO GET IT TO THE DEALER THIS TIME, WITH DIFFICULTY, NO POWER STEERING AND STEERING WHEEL IS 90 DEGREES OFF CENTER. DEALER PROVIDED A LOANER AS THEY HAD PREVIOUSLY. THIS IS STILL A DANGEROUS PROBLEM THAT INFINITI HAS NOT RESOLVED. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIGNMENT ISSUE AND A CAR THAT WANTS TO TURN BY ITSELF. THIS IS A FIGHT TO KEEP THE CAR GOING STRAIGHT ON A LEVEL, STRAIGHT ROAD THEN ALL OF A SUDDEN IT WILL STOP DOING IT! NORMALLY THE PROBLEM LASTS FOR 20-30 MINUTES AND SOMETIMES WHEN I CHANGE STEERING MODES, THE PROBLEM WILL STOP BUT NOT USUALLY. SOMETIMES I PULL OVER AND SHUT THE ENGINE OFF AS SUGGESTED BY INFINITI BUT THAT HAS NEVER WORKED. ALSO, INFINITI SUGGESTED THAT I DO NOT TOUCH OR TURN THE STEERING WHEEL PRIOR TO STARTING THE CAR AS THIS MAY CAUSE THE PROBLEM. REALLY? THIS FEEBLE ATTEMPT AT A SOLUTION DID NOT WORK BUT CONFIRMED THAT THEY DO IN FACT KNOW THERE IS A PROBLEM. MANY OTHER DRIVERS OF THIS CAR HAVE EXPERIENCED THE EXACT SAME ISSUE. INFINITI DENIES A PROBLEM EXISTS. I HAVE "SELF-VIDEOS" OF THE PROBLEM AS IT IS HAPPENING. THIS IS DANGEROUS BUT I HAVE NO RECOURSE. I HAVE CLEAR VIDEOS WHICH SHOW THE CAR TURNING ON ITS OWN. THEY SAY THE CAR IS OPERATING AS DESIGNED. THE LAST OCCURRENCE WAS ABOUT 10 DAYS AGO AND IT WAS IN THE SHOP BUT ONCE AGAIN, NO SOLUTION. I HAVE NOW HAD MY CAR BACK FOR ABOUT 4 DAYS SINCE THAT LAST OCC

COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.

I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINITI_Q50S_37_UPDATE_5/ THAT THE ACTIVE LANE CONTROL SYSTEM CAUSES THE VEHICLE TO VEER TOWARD FREEWAY EXITS. I BELIEVE THAT THIS IS DANGEROUS AND IS LIKELY TO RESULT IN BOTH SINGLE-VEHICLE AND MULTIPLE-VEHICLE CRASHES. THE SINGLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER FAILS TO ACT IN TIME. THE MULTIPLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER SWERVES TO CORRECT THE CAR'S PATH, AND EITHER HITS OTHER CARS, OR CAUSES THEM TO BRAKE AND SWERVE TO MISS THE INFINITI. IN ORDER TO PROTECT ALL MOTORISTS AND PASSENGERS, PLEASE REQUIRE ALL MANUFACTURERS WHOSE SYSTEMS EXHIBIT THIS CONDITION TO DISABLE THE SYSTEM ON ALL VEHICLES AND STOP MANUFACTURING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2014 Q50S SHUT OFF BOTH THE NAVIGATION SCREEN AND THE INTOUCH SCREEN WHICH CONTROLS THE CLIMATE CONTROL, DEFROSTER, RADIO, CABIN LIGHTING SETTINGS, AUTOMATIC WIPER SETTINGS, ETC. IN THE CAR. ONLY WAY TO GET THEM TO RESTART AND FUNCTION WAS TO PULL OVER AND RE-START THE CAR. INFINITI SENT AN ENGINEER TO MY RETAILER AND TOLD ME MY PHONES BLUETOOTH IS NOT COMPATIBLE WITH INTOUCH, NOR THE BLUETOOTH FUNCTIONALITY OF THE CAR. AS SUCH, IT IS CREATING THIS "GLITCH" IN THE SYSTEM. I WAS NEVER ADVISED AT TIME OF PURCHASE MY PHONE WAS NOT COMPATIBLE AND WOULD CREATE SUCH AN ISSUE. IF YOU DO NOT HAVE A NISSAN NORTH AMERICA APPROVED DEVICE FOR BLUETOOTH IT COULD APPARENTLY CREATE THIS PROBLEM. NOTE: PHONES ON THE APPROVED LIST ARE AT LEAST 3 YEARS OLD, SO IF YOU BOUGHT A PHONE IN THE LAST 3 YEARS IT LIKELY IS NOT APPROVED FOR USE. I LIVE IN UTAH AND WINTERS CAN BE ROUGH AND I USE THE DEFROSTER FREQUENTLY. TO HAVE THIS NOT WORK IS QUITE DANGEROUS. *TR

ON 12/26/2014 & 12/27/2014 AT SPEEDS BETWEEN 5 MPH & 30 MPH, THE CAR WANTED TO TURN ITSELF TO THE RIGHT...IT REQUIRED DRIVERS CORRECTION WITH SIGNIFICANT FORCE TO MAINTAIN A STRAIGHT LINE ON THE ROAD. ON 12-27-2014, TAKING THE CAR TO THE INFINITI DEALER (SACRAMENTO INFINITI) THE PROBLEM WENT AWAY AFTER REACHING FREEWAY SPEEDS. I LEFT THE CAR WITH THE DEALER SERVICE DEPARTMENT FOR DIAGNOSIS & REPAIR. THE SERVICE MANAGER SAID HE WAS COMPLETELY UNAWARE OF THIS TYPE OF PROBLEM. THE CAR HAS "DIRECT ADAPTIVE STEERING" (A DRIVE BY WIRE SYSTEM). *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS SOME TYPE OF IMPACT TO THE VEHICLE, WHICH RESULTED IN THE SUN ROOF SHATTERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

THE SEATBELT ON THE DRIVER SIDE WILL TIGHTEN UP ACROSS NECK AND CHEST WHEN DRIVER ASSIST CONTROLS GO OFF AT WILL WHEN CAR IS COMING TO A STOP OR WHEN CAR IS BEING DRIVEN ON UNEVEN OR BUMPY ROADS. THE SEATBELT CHOKES ME AS THOUGH I AM IN AN ACCIDENT. I HAVE PICTURES OF THE INJURY ON MY CHEST. IN JULY, AFTER THE SEATBELT DID THIS, I STARTED HAVING PROBLEMS ON THE LEFT SIDE OF MY NECK. IT WAS VERY PAINFUL, I HAD TWO PAIN INJECTIONS DONE AND NEITHER WORKED. I HAVE LUPUS WHICH AFFECTS MY JOINTS AND WHEN I WAS SENT TO HAVE A SECOND OPINION, THE FIRST THING THE DOCTOR ASKED WAS, HAD I BEEN IN AN ACCIDENT. I MENTIONED THE SEATBELT AND HE SAID IT IS A POSSIBILITY THAT IT INFLAMED THE AREA. I HAD TO HAVE SURGERY ON OCTOBER 14, 2014. THE CAR DISPLAY SYSTEM FREEZES. I HAVE TAKEN THIS CAR BACK TO THE DEALER APPROXIMATELY 5 TIMES WITH THE MOST TIMES BEING WHEN IT HAD LESS THAN 1000 MILES. I HAVE CONTACTED INFINITI AND THEY HAVE SET UP 2 CASES, WITH NO EFFECTIVE RESULTS. I HAVE NEVER TURNED THE HEATER ON BECAUSE THE CAR GETS VERY HOT INSIDE AND I CAN FEEL THE HEAT ON MY FEET ON THE DRIVER'S SIDE. I AM ANEMIC (VERY COLD NATURED) IN THE SUMMER 82 DEGREES IS COMFORTABLE FOR ME. THIS CAR GETS VERY HOT. I CAN FEEL THE HEAT ON THE OUTSIDE AND SOMETIMES I SMELL SOMETHING BURNING WHEN I GET OUT. THE DISPLAY PANEL GIVES ERRONEOUS INFORMATION SUCH AS "OTHER MAINTENANCE?" AND "TIRE MAINTENANCE?" BUT WHEN CHECKED, EVERYTHING IS FINE. I HAVE TIRED TO WORK SOMETHING OUT BUT THEY ARE REFUSING TO ACCOMMODA

INFINITI Q50- VEHICLE BEGAN PULLING SEVERELY TO THE LEFT, REQUIRING ME TO TURN THE STEERING WHEEL RIGHT IN ORDER TO DRIVE STRAIGHT AND AVOID COLLIDING HEAD ON WITH ONCOMING TRAFFIC. THE ISSUE PERSISTS UNTIL THE CAR HAS BEEN DRIVEN AT 5-7 MINUTES CONTINUOUSLY, STOPPING AND RESTARTING THE VEHICLE DOES NOT CORRECT THIS EXTREMELY DANGEROUS ISSUE. ISSUE OCCURRED SEVERAL TIMES STARTING MARCH 2014, DEALERSHIP HAS ATTEMPTED TO RESOLVE THE PROBLEM ON 4 SEPARATE OCCASIONS. 3/7/14 DEALER PERFORMED DASH SOFTWARE UPDATE CLAIMED THE PROBLEM WAS SOLVED. 3/27/14 RETURNED VEHICLE TO THE DEALER AFTER SAME PROBLEM OCCURRED MULTIPLE TIMES, DEALER WAS UNABLE TO RE-CREATE THE ISSUE , RETURNED VEHICLE WITH NO ATTEMPT AT REPAIR, PROVIDING THIS LIST OF INSTRUCTIONS; #1 WHEN PARKING THE VEHICLE, STRAIGHTEN THE WHEELS BEFORE TURNING OFF THE CAR #2 DO NOT TOUCH STEERING WHEEL AFTER THE CAR HAS BEEN TURNED OFF #3 DO NOT TOUCH STEERING WHEEL WHEN ENTERING THE CAR UNTIL THE CAR HAS BEEN TURNED ON #4 AFTER PLACING THE CAR IN REVERSE, BACK UP SEVERAL INCHES BEFORE TOUCHING THE STEERING WHEEL (YES, I ACTUALLY HAVE THIS IN WRITING). UPON RECEIVING THIS INSANE CHECKLIST, I CALLED INFINITI CONSUMER AFFAIRS. THEY SCHEDULED AN APPOINTMENT WITH AN ENGINEER FOR 4/14/14, BEFORE THE APPOINTMENT THE PROBLEM OCCURRED ONCE AGAIN PROMPTING ME TO DROP THE VEHICLE AT THE DEALER ON 4/9/14. INFINITI STILL COULD NOT REPLICATE THE PROBLEM. BUT THEY REPLACED THE STEERING CONTROL SYSTEM. 10/1/14, VEHICLE RETURNED TO THE DEALERSHI

ON MAY 28, 2014 PURCHASED A NEW INFINITI Q50. 1 WEEK LATER NOTICED A BUMP ON THE FRONT DRIVER SIDE TIRE A DUNLOP 245/40R19. CONTACTED THE DEALER AND THEY SAID IT MUST BE A WARRANTY ISSUE ON THE TIRE. A WEEK LATER THE TIRE BLEW UP IN THAT BUMP AND I NEITHER THE DEALER NOR THE DUNLOP DEALER IN PR ACKNOWLEDGED THERE WAS AN ISSUE WITH THE TIRE. I HAD TO REPLACE THE TIRE AT A NET COST OF $530 EACH. ABOUT 7 WEEKS LATER ANOTHER TIRE REVEALED A BUMP THIS TIME WAS THE REAR PASSENGER SIDE TIRE. THE DUNLOP DEALER INDICATED THE BUMP WILL ALLOW THE USE THE TIRE UNTIL A ROAD BUMP MATCHES THE EXACT LOCATION OF THE BUMP THAT WILL CAUSE THE TIRE TO BREAK AND EMPTY. ON 10-04-14 THAT EVENT HAPPENED AND ANOTHER TIRE GOT DAMAGED. THIS AGAIN IS A DUNLOP TIRE 240/40R19 WHICH HAS ENGRAVED ON IT A NUMBER U28T ATBR0914. ACCORDING TO THE DEALER AND DUNLOP TIRE REPRESENTATIVE THERE IS NO FORMAL RECALL ON THESE TIRES, HENCE I HAD TO REPLACE THE TIRE WITH A NEW ONE, SO ANOTHER $530 FOR A NEW TIRE. I AM VERY CONCERNED AS A 3RD TIRE IS NOW DISPLAYING A VERY SMALL BUMP AND I SUSPECT IT WILL DEVELOP INTO THE SAME SCENARIO OF THE PREVIOUS 2 TIRES. THE CAR ONLY HAS ABOUT 7000 MILES DRIVEN, TO THERE MUST BE A PROBLEM.THE VEHICLE WAS PURCHASED AT AMBAR INFINITI IN PUERTO RICO. MORE DETAILS, PICTURES OF THE TIRES, AND VIN # AVAILABLE UPON REQUEST. *TR

THE CAR BEGAN DRASTICALLY PULLING TO THE LEFT AND I HAD TO TURN THE WHEEL TO THE RIGHT, JUST TO HAVE IT DRIVE STRAIGHT. THIS CONTINUED FOR ABOUT 3 MILES. I GOT HOME, TURNED THE CAR OFF, WAITED APPROX 5 MINS AND TURNED IT BACK ON AND THE CAR CONTINUED PULLING TO THE LEFT. I ATTEMPTED TO DRIVE IT FOR AN ADDITIONAL 6-7 MILES IN AN EFFORT TO GET IT TO THE DEALER AND PRIOR TO GETTING TO THE DEALER, IT STARTED DRIVING PROPERLY. THE DEALER SAID THAT SINCE AN ERROR DID NOT APPEAR, THEY CANNOT DO ANYTHING. I TOOK THE CAR IN ANYWAY AND AN ENGINEER LOOKED AT THE CAR ON 8/4/14 AND THE ONLY THING IN THE LOGS WAS THAT THE CAR HAD LOW VOLTAGE. WE RESEARCHED STEERING ISSUES WITH THE Q50 AND THERE ARE MULTIPLE INSTANCES DOCUMENTED WHERE OTHER CONSUMERS ARE HAVING THIS SAME ISSUE. I LIVE IN ARIZONA AND OBVIOUSLY THIS ISSUE IS NOT RELATED TO COLD CLIMATES AS INITIALLY INDICATED IN THE RECALL. THIS CAR WAS BUILT IN APR 2014, WHICH IS AFTER THE RECALL AND SIMILAR STEERING ISSUES ARE OCCURRING. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2000.

AFTER MERGING ONTO THE FREEWAY, THE CAR BEGAN PULLING TO THE LEFT. MY FIRST THOUGHT WAS A FLAT TIRE. CHECKING THE TIRE PRESSURES, THE FRONT LEFT TIRE DISPLAYED -- WHILE THE THREE OTHER TIRES WERE 35 OR 36 LBS. SINCE HAVE RUN FLAT TIRES, I CONTINUED DRIVING. AFTER APPROXIMATELY TWO MILES, THE PULLING BEGAN TO SUBSIDE. AFTER ABOUT ANOTHER MILE THERE WAS NO PULL AT ALL AND THE TIRE PRESSURE READ 35LBS FOR THE FRONT LEFT TIRE. I CHECKED THE FRONT TIRE WHEN I STOPPED AND THERE WAS NOTHING WRONG WITH IT. I AM GUESSING IT WAS A PROBLEM WITH THE ELECTRONIC STEERING. I HAVEN'T HAD ANY ISSUES SINCE. I HAVE AN APPOINTMENT WITH THE DEALER TO HAVE THE CAR CHECKED IN TWO WEEKS WHEN I TAKE IT IN FOR ROUTINE SERVICE. *TR.....UPDATED 12/03/15 *BF

ON SEVERAL OCCASIONS THIS Q50 SPORT SUDDENLY BEGINS PULLING VERY STRONGLY TO THE LEFT, ALMOST TURNING ME INTO ONCOMING TRAFFIC IN ONE INSTANCE. THIS ISSUE HAS STOPPED AND STARTED AGAIN A FEW DIFFERENT TIMES. NO CHANGES HAVE BEEN MADE TO THE VEHICLE AND IT HAPPENS WHILE TRAVELING ON A LEVEL SURFACE AND USUALLY LASTS FOR A COUPLE OF HOURS THEN STOPS PULLING BUT OCCURS AGAIN AT SEEMINGLY RANDOM TIMES. IT IS A PROFOUND AND DANGEROUS PHYSICAL AND "AUTOMATIC" TURN OF THE STEERING WHEEL WHILE DRIVING ON A LEVEL, FLAT SURFACE AND THE WHEEL MUST BE HELD FIRMLY TO KEEP THE VEHICLE OPERATING IN A STRAIGHT LINE. IT IS EASY TO DETECT SINCE IT STOPS PULLING AS SUDDENLY AS IT STARTS. THE PROBLEM IS NOT ISOLATED TO MY CASE AS THERE ARE OTHER REPORTS OF THE SAME ISSUE ONLINE (SOME REPORTS HAVE IT PULLING RIGHT INSTEAD OF LEFT). THE OTHER REPORTS ARE VERY SIMILAR IN DESCRIPTION AND THE LEVEL OF RESULTING FEAR. I REPORTED THE ISSUE TO INFINITI CONSUMER AFFAIRS AND ALSO TO THE SERVICE DEPARTMENT WHERE I PURCHASED THE CAR. SURPRISINGLY, INFINITI DID NOT INSTRUCT ME TO STOP DRIVING AND SEEM TO BE TAKING THE ISSUE QUITE LIGHTLY. THEIR CONSUMER AFFAIRS DEPARTMENT SAID THEY WOULD CONTACT ME IN A FEW DAYS WITH NO ADDITIONAL INSTRUCTIONS. FOR THE SECOND TIME (FOR THIS ISSUE), I BROUGHT THE CAR IN TO THE DEALER (6/6/14) AND WAS TOLD THAT THEY WOULD "DO WHAT THEY CAN DO" AND IF THEY CAN'T REPEAT THE PROBLEM THERE IS LIKELY NOTHING THEY CAN DO. HUH? THE FIRST TIME, I WAS TOLD I WOULD GET A CALL FROM AN EN

VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL HAS THE SIMILAR SENSATION. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRADED IN MY G37 COUPE FOR THIS VEHICLE BECAUSE WE ARE HAVING ANOTHER GRANDCHILD HOWEVER, I WILL NOT ALLOW MY CHILDREN OR GRANDCHILDREN TO RIDE IN THIS VEHICLE. SALESMAN DID NOT ADVISE THAT VEHICLE WAS EQUIPPED WITH THE NEW TECHNOLOGY OF DAS OR I WOULD NOT HAVE PURCHASED THIS VEHICLE! VEHICLE IS NOW AT 3285. MY INTOUCH DUAL SCREENS HAVE MALFUNCTIONED 5 TIMES AND DO NOT RESET UNTIL YOU TURN THE VEHICLE OFF AND THEN BACK ON. *TR

WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR

MY 2014 INFINITI Q 50 WAS INVOLVED IN 2 CAR ACCIDENT. I CRASH IN TO ANOTHER VEHICLE WITH HIGH IMPACT. THE DAMAGE IS TO MY Q 50 IS OVER $ 18,000.00 WHOLE FRONT OF THE CAR IS DAMAGE. I HAD MY 12 YEARS OLD SON ON PASSENGER SEAT BOTH AIR BAGS DID NOT DEPLOY. WE BOTH SUSTAIN INJURIES. *TR

OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR

MY COMPLAINT ECHOES ALL OF THOSE THAT PRECEDE MINE. NISSAN HAS TO FIX THIS BEFORE SOMEONE DIES. WITH ONLY 200 MILES ON MY NEW Q50 WITH DAS I MADE A LEFT TURN. THE CAR WENT STRAIGHT AFTER THE TURN BUT THE STEERING WHEEL LOCKED IN THE LEFT TURN POSITION. ALMOST IMMEDIATELY A MESSAGE APPEARED ON THE ODOMETER SCREEN THAT SAID "WARNING . SUSPENSION MALFUNCTION CHECK OWNERS MANUAL". I COULD NOT TURN THE WHEEL SO I STOPPED THE CAR AND SHUT IT OFF. WHEN I RESTARTED THE VEHICLE THE STEERING WORKED AND I DROVE IT BACK TO THE DEALER.I LEFT IT THERE AND TOLD THE DEALER I DID NOT WANT TO DRIVE THE CAR AND THAT I WANTED A FULL REFUND. THE NEXT TWO WEEKS WERE INTERESTING AND VERY SAD. THE DEALER SERVICE DEPARTMENT TOLD ME THAT THEY COULD NOT FIND ANYTHING WRONG. NISSAN TOLD ME THAT MY CAR WAS NOT A PART OF THE NOVEMBER, 2013 RECALL; THAT A RECALL HAD BEEN ISSUED IN DECEMBER, 3013, AND ANOTHER ON THE DAY I PURCHASED THE CAR. I WAS NOT INFORMED OF ANY OF THESE RECALLS.IF I HAD BEEN INFORMED I WOULD NOT HAVE PURCHASED THE VEHICLE. THE DEALER WORKED HARD ON MY BEHALF, BUT THEY SAID THAT THEY COULD NOT REFUND ALL OF MY MONEY WITHOUT SOME "PARTICIPATION" FROM NISSAN. I CALLED NISSAN NUMEROUS TIMES AND I TALKED TO A REGIONAL MANAGER WHO TOLD ME THAT THE MALFUNCTION HAD TO OCCUR TWO MORE TIMES SO THAT IT WOULD QUALIFY UNDER THE LEMON LAW. TO QUALIFY FOR A REFUND FROM NISSAN MY WIFE AND I WOULD HAVE TO RISK LIFE AND LIMB TWO MORE TIMES. UNACCEPTABLE. I REFUSED TO TAKE POSSESSION OF THE CAR, AND THE

WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHICLE, NOR WILL WE HAVE OUR INFANT SON TRAVEL IN IT. THE VEHICLE HAD PREVIOUSLY ABRUPTLY BRAKED IN LOW SPEED CONDITIONS (IE, PARKING LOTS) FOR NO APPARENT REASON. DEALER HAD PREVIOUSLY REPLACED RADAR SYSTEM COMPONENTS PRIOR TO THE 2/15 INCIDENT. I WILL NO LONGER USE THE DRIVER AIDS AS A RESULT AS THEY ARE CLEARLY NOT SAFE.

WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP COLLISION WARNING AND AVOIDANCE SYSTEM REGISTERING FALSE POSITIVES AND BEEPING ENDLESSLY. COMPONENTS WERE REPLACED. THE PROBLEM CLEARLY WAS NOT FIXED. THIS TECHNOLOGY DOES NOT WORK AND MAKES THE VEHICLE FRIGHTENING TO DRIVE.

I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STEERING IS FIGHTING ME. THE PROBLEM OCCURS FREQUENTLY AND PERSISTS TO THIS DAY. THIS BEHAVIOR IS INTERMITTENT AND IS VERY DIFFERENT THAN AN ALIGNMENT ISSUE. IT HAPPENS ON STRAIGHT STRETCHES OF ROAD AND IS GENERALLY NOTICEABLE DURING HIGHWAY TRAVEL, GIVEN THE HIGHER SPEEDS AND STRAIGHT STRETCHES OF ROAD. THIS BEHAVIOR HAD BEEN OBSERVED BY INFINITI SERVICE PERSONNEL AND HAD BEEN DOCUMENTED BY OTHER OWNERS AS WELL. IT IS ALSO CLEARLY NOTICEABLE TO PASSENGERS IN MY VEHICLE. I HAVE MADE MULTIPLE VISITS TO THE DEALERSHIP IN AN EFFORT TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. THESE INCLUDED APPLICATION OF A RECALL CAMPAIGN THAT INCLUDED NEW SOFTWARE AND HARDWARE BEING INSTALLED. THE PROBLEM PERSISTS AND MAKES THE VEHICLE AT LEAST ANXIETY INDUCING TO DRIVE. AT TIMES IT FEELS UNSAFE. IT IS HIGHLY UNSETTLING AND THERE ARE CLEARLY PROBLEMS WITH THIS SYSTEM AND TECHNOLOGY. RATHER INCREDIBLY, I WAS TOLD BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS BROUGHT INTO TOWN TO ASSESS THE MANY PROBLEMS I HAVE BEEN HAVING WITH THIS VEHICLE THAT THIS ERRATIC STEERING BEHAVIOR IS BEING CAUSED BY THE STEERI

THE 2014 INFINITI Q50 INCLUDES INFINITI'S NEW INTOUCH INFOTAINMENT SYSTEM. ITS ADVERTISED CAPABILITIES WERE AMONG THE KEY DECIDING FACTORS IN MY DECISION TO SELECT THIS VEHICLE. I BEGAN EXPERIENCING SIGNIFICANT PROBLEMS WITH THE SYSTEM WITHIN THE FIRST FEW DAYS OF OWNING THIS VEHICLE AND PROBLEMS PERSIST TO THIS DAY. ON SEPTEMBER 3, WHILE TAKING MY FIRST LONG TRIP WITH MY Q50, I EXPERIENCED SEVERAL INTOUCH FAILURES. THESE INCLUDED LOCKUPS AND A RESULTING LOSS OF CONTROL OF AUDIO AND CLIMATE CONTROL SYSTEMS THAT COULD ONLY BE REMEDIED BY A RESET OF THE SYSTEM. THE NAVIGATION SYSTEM ALSO LOCKED AND WENT OFFLINE, AND COULD ONLY BE RESTORED BY STOPPING AND RESTARTING THE VEHICLE. PROBLEMS RECURRED REGULARLY. SOFTWARE UPDATES AND HARDWARE REPLACEMENTS HAVE BEEN PERFORMED BUT THE FAILURES PERSIST, EVEN IF THEY HAVE CHANGED IN NATURE OR DECREASED IN FREQUENCY. RESETS ALSO RESULT IN THE LOSS OF SOME DATA AND DEFAULT SETTINGS. MOST OF THESE FAILURES ARE DOCUMENTED BY VIDEO OR PHOTOS. I HAVE BEEN ADVISED BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS SENT TO TOWN TO ASSESS THE MANY PROBLEMS WITH MY VEHICLE AND BY CLIENT SERVICES THAT SEVERAL LOCKUPS A MONTH IS A "NORMAL" CONDITION. IT MAY BE NORMAL FOR INFINITI'S UNSTABLE SYSTEM, BUT IT IS CERTAINLY NOT THE NORM FOR CONSUMER PRODUCTS AND IT IS NOT ACCEPTABLE, EITHER. I WAS ALSO ADVISED BY THE TECHNICAL SPECIALIST THAT MANY OF THE ISSUES ARE BECAUSE THE SYSTEM HAS A "SLOW" PROCESS AND PATIENCE IS REQUIRED. FURTHERMORE, AT THE TIME OF

AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING AND THEN I WOULDN'T HAVE BEEN ABLE TO SWERVE IF NECESSARY (VERY DANGEROUS)! RESTARTING THE CAR ALLEVIATED THE PROBLEM EACH TIME. AFTER RECEIVING A "SERVICE CAMPAIGN" NOTICE I TOOK MY CAR TO THE DEALERSHIP. THE SERVICE MGR. SAID THAT HE HADN'T HEARD OF ANY PROBLEMS WITH THE DAS, BUT I HAD THE RECALL NOTICE IN MY HAND AND MY SALES REP TOLD ME THAT SHE WAS HAVING THE SAME PROBLEM. THIS PAST WEEKEND I VISITED A CAR SHOW AND SPOKE TO AN INFINITI REP. ABOUT THIS DAS ISSUE. HE TOLD ME THAT THE DAS ISSUE WAS RELATED TO COLD WEATHER AND THAT THE SERVO-ACTUATORS THAT MAKE UP THE DAS SYSTEM NEED TO BE SEALED. WHEN WE ASKED IF THAT MEANT PUTTING GREASE OR SILICONE ON A RUBBER BOOT, HE SAID NO. THE UNITS HAD TO BE REPLACED WITH NEW ONES. HE SAID THAT ANY SOFTWARE FIXES FOR THE DAS WOULD BE TO CORRECT THE LACK OF TRIPLE REDUNDANCY IN THE EVENT OF FAILURES. I JUST ASKED THE SERVICE REP. IF THEY REPLACED THE SERVO MOTORS OR CONTROL UNITS THAT ARE THE ROOT OF THIS PROBLEM AND HE SAID THAT THEY WEREN'T REQUIRED TO DO SO. I THINK THAT THE DEALER AND INFINITI ARE BEING VERY AMBIGUOUS ABOUT THE EXTENT OF TH

CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEMS THE ONLY USE WE HAVE IN OWNING CAR IS TO IMPRESS OUR NEIGHBORS WITH A USELESS $44,000 CAR. VERY UNHAPPY WITH DEALER, INFINITI AND TOWING COMPANY. NEED I SAY MORE.--THREE PHONE CALLS TODAY WITH NO RESULTS. POSTED 2-11-2014. *TR

WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVERY TIME WE DROVE THE CAR. WE WERE NOT CONTACTED FOR THE FIX IN NOVEMBER OR DECEMBER AND WE STARTED TO EXPERIENCE MANY STEERING ISSUES. MY WIFE CONTACTED THE PITTSBURGH INFINITI DEALER AND WAS TOLD THAT THERE WAS NO FIX AVAILABLE AT THIS TIME, IT WAS SUGGESTED THAT SHE CONTACT THE CORPORATE OFFICE FOR CLARIFICATION. CORPORATE SAID THAT THERE WAS NO FIX, BUT THAT OUR Q50 HAD BEEN IDENTIFIED FOR A RECALL. WE FOUND THE RECALL INFORMATION ON THE INTERNET AND THE SHOCKING PART WAS THAT THE NHTSA SAID NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WE ALSO FOUND OUT THAT CORPORATE KNEW OF THE STEERING ISSUE SINCE NOVEMBER 2013, BUT NEVER NOTIFIED US. I GUESS THEY WERE WAITING FOR SOMEONE TO BE KILLED BY THE STEERING PROBLEM BEFORE TAKING ACTION. AFTER MANY CALLS TO THE PITTSBURGH INFINITI DEALER AND CORPORATE OFFICE, WE FOUND THAT NO ONE WANTED TO TAKE RESPONSIBILITY FOR THE PROBLEM. IT WAS NOT UNTIL WE WENT TO THE DEALER WITH THE CAR THAT THEY AGREED TO FIX THE PROBLEM AND SUDDENLY THE FIX WAS AVAILABLE. I WILL MOST LIKELY NEVER BUY ANOTHER INFINITI AND I CAN ONLY RECOMMEND THAT EVERYONE STAY AWAY FROM

STEERING WHEEL LOCK AND MALFUNCTION AT COLD WEATHER. UNABLE TO TURN THE WHEEL. ABLE TO RESTART AND FIX THE PROBLEM. HAPPENS DAILY IN COLD WEATHER. TOOK TO DEALER SOFTWARE UPGRADE. PROBLEM NOT FIXED. DEALER TRIED A SECOND TIME AND STILL SAME ISSUE. WAS INFORMED BY THE SERVICE CENTER THE PROBLEM COULD NOT BE FIXED YET. THEY ARE WORKING ON A FIX. *TR

THE VEHICLE HAS DIRECT ADAPTIVE STEERING (DAS) AND HAS BEEN HAVING FAILURES OF THE SYSTEM SINCE COLD WEATHER CAME IN EARLY DECEMBER. AT START UP THE STEERING ERROR AND TRACTION CONTROL ERROR LIGHTS COME ON. MOST TIMES WAITING A FEW MINUTES AND RESTARTING THE VEHICLE WILL CLEAR THE CONDITION BUT, NOT ALWAYS. WHEN THE SYSTEM IS IN FAILURE MODE THE STEERING IS EXCEEDINGLY STIFF AND DIFFICULT TO OPERATE, TO THE POINT OF MAKING THE VEHICLE UNSAFE TO DRIVE, IN MY OPINION. THIS FAILURE MODE, ACCORDING TO THE OWNER MANUAL, IS SUPPOSED TO BE A FAIL SAFE MODE WITH REDUCED STEERING ASSISTANCE AND DIRECT MECHANICAL LINKAGE TO THE FRONT WHEELS. HOWEVER, THE STEERING EFFORT IS SUBSTANTIALLY HIGHER THAN WITH THE CAR TURNED OFF, THE DIRECT MECHANICAL LINKAGE ACTIVE AND STEERING THE WHEELS WITHOUT ELECTRICAL POWER APPLIED. I BELIEVE THERE IS A SERIOUS DESIGN DEFECT IN EITHER THE MECHANICAL ASPECT OF THIS SYSTEM OR THE SOFTWARE THAT MANAGES IT. THE STEERING EFFORT IN DAS FAILURE MODE SHOULDN'T EXCEED THE EFFORT REQUIRED WITH NO ELECTRICAL POWER APPLIED TO THE STEERING. BUT, IT DOES, BY A VERY SUBSTANTIAL AMOUNT. THE EFFORT REQUIRED IS OF A DEGREE WHERE DRIVERS OF LOW STRENGTH WOULD FIND IT DIFFICULT IF NOT IMPOSSIBLE TO ADEQUATELY CONTROL THE VEHICLE. THEY'D BE BETTER OFF PUTTING THE CAR IN NEUTRAL AND TURNING OFF THE ENGINE. I CONSIDER TO THIS TO BE A SUBSTANTIAL SAFETY CONCERN AND IN NEED OF INVESTIGATION. SO FAR, TO MY KNOWLEDGE, NO ONE HAS BEEN INVOLVED IN AN ACCIDENT OR INJURED FROM A DAS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE COLD WEATHER CAUSED THE POWER STEERING SYSTEM TO MALFUNCTION. THE DEALER DID NOT PERFORM ANY REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 5,000. ..UPDATED 02-28-14 *BF

Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE STARTED BUT MULTIPLE WARNING CAME UP. THOSE INCLUDE "MASTER WARNING, POWER STEERING WARNING, VDC WARNING, AND FORWARD EMERGENCY BRAKING SYSTEM WARNING." I TRIED TO BACK THE CAR FROM THE LOT AND IT MOVED, BUT THE STEERING WAS EXTREMELY HEAVY AND I COULD NOT TURN. I RESTARTED 3-4 TIMES BUT NOTHING CHANGED. I CALLED INFINITI AND THEY SET UP TOWING BUT I NEEDED TO WAIT FOR 90 MINUTES FOR PICK UP DUE TO COLD WEATHER. WHILE WAITING, I KEPT THE ENGINE ON SINCE IT WAS COLD OUTSIDE. AFTER THE ENGINE RUNNING APPROXIMATELY 30 MINUTES WITHOUT SHUTTING DOWN BUT STILL ALL WARNINGS ON, I AGAIN SHUT OFF THE CAR AND RESTARTED. THIS TIME, ALL ALARMS DISAPPEARED, AND STEERING WAS NORMAL. I CONTACTED WITH DEALER, AND WAS NOTIFIED THAT SAME PROBLEMS ARE HAPPENING WITH OTHER Q50 SAME DAY, AND NOTHING NEEDED TO OR CAN BE DONE AT THIS MOMENT, SINCE ALL SOFTWARE IS ALREADY UPDATED. OF NOTE, THE CAR WAS PREVIOUSLY KEPT IN LOCATION COLDER THAN 0 DEGREE F MANY TIMES AND THIS PROBLEM DID NOT HAPPEN AT THE COLDER TEMPERATURE. BUT ONLY DIFFERENCE THIS TIME WAS THE CAR WAS KEPT OUTSIDE PARKING LOT. SINCE THAT INCIDEN

ADAPTIVE STEERING FAILED WHILE BACKING UP CAR AND WAS NOT ABLE TO TURN WHEEL. I STOPPED THE CAR, RESTARTED THE ENGINE AND IT WORKED AGAIN. THE OUTSIDE TEMP WAS 9F, THE MESSAGE INDICATED A "SYSTEM MALFUNCTION" AND REFERRED ME TO THE OWNER'S MANUAL. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL FAILED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT HAD TO CRASH INTO SAND AND ROAD GRAVEL TO AVOID A REAR END CRASH WITH ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CENTRAL COMPUTER SYSTEM WAS REPROGRAMMED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 38. THE VIN WAS NOT AVAILABLE.