Page 3 of 3 · complaints 101–129 of 129

2003 Infiniti M45 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Fuel System, Gasoline
Filed Mar 2, 2011110,241 milesPA

2003 INFINITI M45, VEHICLE STALLED IN HIGHWAY TRAFFIC ON 2 SEPARATE OCCASIONS DUE TO LOW FUEL. FUEL GAUGE AND ELECTRONIC FUEL MONITORING SYSTEM BOTH SHOWED OVER 1/2 TANK OF FUEL ON BOTH OCCASIONS. I NARROWLY MISSED BEING REAR ENDED IN ONE INSTANCE AND T-BONED ON ANOTHER AS I TRIED TO MERGE ONTO ONCOMING TRAFFIC. FUEL GAUGE CLUSTER AND FUEL SENSOR NEED REPLACING. *TR

Engine and Engine Cooling
Filed Dec 6, 201099,000 milesTN

TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND LATER TO A LOCAL MECHANIC SHOP. THE LOCAL MECHANIC ADVISED HIM THE CONTACT THAT THE CAMSHAFT POSITION SENSOR WOULD NEED REPLACING. THE MECHANIC ADVISED HIM OF RECALL: 03V455000 (ENGINE AND ENGINE COOLING). HE THEN CALLED THE MANUFACTURE AND WAS ADVISED HIS VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WERE 99,000.

Fuel System, Gasoline
Filed Nov 20, 201036,000 milesAZ

MY INFINITI M45 2003 MODEL IS HAVING ISSUE WITH FUEL GAUGE NOT SHOWING CORRECT AMOUNT OF GAS PRESENCE IN THE TANK. FUEL GAUGE SHOWED GAS TANK FULL WHEN IT IS NEARLY EMPTY OR SHOW EMPTY WHEN TANK IS FULL. FUEL GAUGE INDICATION IS VERY ERRATIC AND DOES NOT PROVIDE CORRECT INFORMATION. MY WIFE HAD AT LEAST 2 TIMES STOPS ON HIGHWAY WITH KIDS AND CALLED ME TO BRING THE GAS DUE TO FAULTY GAUGE. WHEN I HAD THIS ERRATIC BEHAVIOR OF FUEL GAUGE DURING WARRANTY PERIOD, I HAD TAKEN IT TO THE DEALER THAT THEY NEVER FIXED AND PROVIDED SOME EXPLANATIONS TO AVOID THE SITUATION AND ADJUSTED SOMETHING TO AVOID THE SITUATION AT THAT TIME. ONCE THE WARRANTY EXPIRED, DEALER WAS READY TO FIX THE ISSUE WITH ABOUT $700 CHARGE CHANGING THE READOUT CLUSTER AND FUEL GAUGE SENSOR. DEALER IGNORED MY CONSTANT COMPLAINT DURING WARRANTY PERIOD. IT SEEMS THIS IS A WIDE SPREAD ISSUE IN MANY INFINITI 2003 M45 MODELS AND SEVERAL NISSAN MODELS ACCORDING TO MANY ONLINE DISCUSSION GROUPS. MY CAR HAS NOW ABOUT 92300 MILES AND INADDITION TO FUEL GAUGE FAULTY BEHAVIOR, I ALSO GET THE SERVICE ENGINE SOON LIGHT NOW. I HAVE TAKEN THE CAR TO A MECHANIC (NOT THE DEALER) AND IT WAS IDENTIFIED AS FUEL GAUGE SENOR ISSUE AND GAVE ME ABOUT $700 ESTIMATE TO FIX IT AS DEALER INDICATED ON PREVIOUS OCCASIONS. ACCORDING TO MY ONLINE RESEARCH AND MECHANIC INPUTS, THIS IS A KNOWN ISSUE FOR INFINITI AND NISSAN MODELS. IT IS VERY RISKY TO DRIVE THE CAR WITH FALSE SENSE OF SECURITY, ESPECIALLY WITH KIDS NOT KNOWING THE AMOUNT OF GAS IN

Fuel System, Gasoline
Filed Nov 15, 201000

FUEL GAUGE SHOWING WRONG LEVEL OF GAS. HAD FUEL SENDING UNIT REPLACED TWICE STILL NOT WORKING. NOW THEY TELL ME I HAVE TO REPLACE THE GAUGE CLUSTER. THIS WILL COST OVER $2000.00. THIS IS A KNOWN DEFECT AND THERE SHOULD BE A RECALL ON THIS BEFORE SOMEBODY GETS KILLED, OR IS INFINITI WAITING FOR SOMEONE TO GET KILLED BEFORE THEY DO THE RECALL? *TR

Fuel System, Gasoline
Filed Nov 12, 201070,000 milesNJ

TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT NOTICED THAT THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS FULL AT ALL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE FUEL SENDING UNIT WAS REPLACED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.

Fuel System, Gasoline
Filed Oct 20, 201050,000 milesPA

TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD REGISTER EITHER A FULL OR EMPTY READING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED; THE MECHANIC STATED THAT THE FAILURE WOULD CONTINUE TO OCCUR WHETHER IT WAS REPAIRED OR NOT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.

Engine and Engine Cooling
Filed Sep 24, 201077,000 milesMD

MY 2003 INFINITI M45 ENGINE STOPPED DURING OPERATION WHICH WAS VERY CONCERNING AT THE TIME DUE TO MY FINANCE AND CHILD BOTH IN THE CAR. THIS HAS BEEN THE SECOND TIME THAT THIS HAS HAPPENED TO MY VEHICLE. THIS ISSUE FIRST OCCURRED AFTER THE SERVICE ENGINE LIGHT CAME ON. I WAS TOLD BY THE MANUFACTURE DEALERSHIP THAT I WOULD HAVE TO REPLACE MY ENGINE TO CORRECT ISSUE. THAT WAS A VERY EXPENSIVE OPTION SO I TOOK IT ANOTHER SMALLER AUTO SHOP TO GET A SECOND OPINION. I WAS TOLD THERE WAS ENGINE PROBLEM WITH THE CAM SHAFT SENOR AND THE TIMING BELTS. I DECIDE TO CONTINUE TO DRIVE VEHICLE. THE CAR FIRST HAD ENGINE FAILURE IN APR 10. I TOOK TO A AUTO SHOP AND THE CAM SHAFT SENSORS WAS REPLACED AND I WAS ABLE TO CONTINUE TO DRIVE THE VEHICLE. CODE P0021 WAS NOT ABLE TO BE CLEARED SO THE SERVICE ENGINE LIGHT REMAINED ON. I WAS ABLE TO DRIVE THE CAR AND EXPERIENCED NO ISSUES UNTIL SEPT 10. THE CAR ENGINE STOP WORKING AGAIN DURING VEHICLE OPERATION IN SEPT 10. I RECENTLY CAME ACROSS A RECALL FOR 2003 INFINITI M45 THAT DESCRIBED SIMILAR ISSUES TO WHAT IS HAPPENING TO MY VEHICLE. I WAS TOLD BY THE INFINITI DEALERSHIP THAT MY VIN WAS NOT PART OF THE RECALL EVEN THOUGH THE VEHICLE PROBLEMS ARE SIMILAR TO WAS IS LISTED IN THIS ENGINE AND ENGINE COOLING RECALL. THANK YOU. *TR

Fuel System, Other
Filed Sep 19, 201069,342 milesNY

2003 INFINITI M45 FUEL GAUGE READS FULL WHEN IT IS EMPTY. *TR

Fuel System, Gasoline
Filed Aug 22, 201052,990 milesNC

2003 INFINITY M45 GAS GAUGE KEEPS SHOWING FAULTY READING TO THE EXTENT ENGINE CUTS OFF ON THE HIGHWAY AND CAR CAME TO ABRUPT STOP WHILE IN MOTION. CAR SHOWS FULL OR 1/2 TANK WHEN IT IS ACTUALLY EMPTY. *TR

Fuel System, Other › Storage › Fuel Gauge System
Filed Aug 13, 201072,000 milesAZ

TL*THE CONTACT OWNS A 2003 INFINITI M45. WHENEVER THE CONTACT ADDED FUEL TO THE GASOLINE TANK HE NOTICED THAT THE FUEL GAUGE WOULD DISPLAY THE INCORRECT AMOUNT OF GASOLINE. THE VEHICLE WAS NOT DIAGNOSED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 72000.

Engine and Engine Cooling
Filed Jul 30, 201055,000 milesDE

TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THEY HAVE HAD PROBLEMS WITH THE VEHICLE SINCE 2007. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE DEALER ALWAYS THOUGHT IT WAS AN ISSUE WITH THE STARTER, BUT NEVER RESOLVED THE PROBLEM. THE DEALER NOW STATED THAT IT WAS AN ISSUE WITH THE CAM SHAFT SENSOR WHICH IS UNDER RECALL, BUT HIS VEHICLE WAS NOT INCLUDED IN RECALL CAMPAIGN NUMBER IS 03V455000, ENGINE AND ENGINE COOLING. THE FAILURE MILEAGE WAS 55000. THE CURRENT MILEAGE IS 108000.

Fuel System, Gasoline
Filed Jul 13, 201064,100 milesFL

FIRST INCIDENT, GAUGE LEVEL STATES TANK FULL, RAN OUT OF GAS IN THE MIDDLE OF THE STREET. SECOND INCIDENT, GAUGE STATES FULL AND CAR SHUT OFF. *TR

Fuel System, Gasoline
Filed Jun 16, 201038,417 milesIL

TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THE FUEL LEVEL INDICATOR WOULD INTERMITTENTLY READ THAT THE FUEL TANK WAS FULL WHEN IT WAS NOT AND OFTEN FLUCTUATES BACK AND FORTH FROM EMPTY AND FULL. THE DEALER ADVISED THAT THE FUEL SENDING UNIT WOULD NEED TO BE REPLACED. THERE WERE NO RECALLS AND THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,417 AND THE CURRENT MILEAGE WAS 55,521.

Fuel System, Other
Filed Jun 7, 201035,000 miles00

INFINITI M45 2003 GAS LEVEL NOT GIVING THE RIGHT READING. SHOWING FULL WHEN IT'S NOT. GOING FROM HALF FULL TO FULL. YOU NEVER KNOW WHEN YOU WILL RUN OUT OF GAS. *TR

Fuel System, Gasoline
Filed May 11, 201070,000 milesAL

FUEL GAUGE FAILURE WHICH COULD CAUSE A PROBLEM IF IN HEAVY TRAFFIC. *TR

Fuel System, Gasoline
Filed Apr 13, 201077,000 milesMA

TL*THE CONTACT OWNS A 2003 INFINITY M45. ON MARCH 1, 2009, WHILE THE CONTACT WAS DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY STALLED AND HE HAD TO PULL OVER TO AVOID A CRASH. WHEN HE CHECKED THE FUEL GAUGE, IT INDICATED THAT THE VEHICLE WAS FULL WITH FUEL BUT THE VEHICLE WAS OUT OF GAS. THE FUEL GAUGE WOULD ALSO SHOW A FULL TANK OF GAS WHEN THE TANK WAS EMPTY. THE CONTACT PLANNED TO TAKE THE VEHICLE TO A LOCAL REPAIR SHOP FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. THE CURRENT MILEAGE WAS APPROXIMATELY 89,000.

Fuel System, Gasoline
Filed Apr 6, 201066,410 milesIL

THERE SEEMS TO BE A GAS GAUGE ISSUES WITH MY2003 INFINITI M45. I WAS ON THE HIGHWAY AT ABOUT 65 MILES PER HOUR WHEN THE CAR ENGINE STOPPED AND THAT CAR BECAME NON RESPONSIVE. I WAS BARELY ABLE TO PULL OVER TO THE FAR RIGHT HAND LANE WITHOUT THE CAR'S POWER STEERING. THE GAS GAUGE READ FULL BUT THE TANK WAS ACTUALLY EMPTY. I WAS LUCKY TO HAVE AVOIDED A COLLISION. AFTER READING SEVERAL POSTS I HAVE COME TO FIND THAT THIS IS A KNOWN NISSAN/ INFINITI ISSUE. WHY HAS THERE NOT BEEN A RECALL BEEN PLACED ON THE NISSANS BUT NO THE INFINITI'S? *TR

Fuel System, Gasoline
Filed Apr 5, 201093,000 milesIN

I PURCHASED MY M45 FROM USED CAR DEALER AND WHILE DRIVING HOME THE CAR STALLED DURING CHICAGO RUSH HOUR TRAFFIC. THE WRECKER TOWED ME BACK TO DEALERSHIP WHO ASKED IF I RAN OUT OF GAS - I THOUGHT NOT POSSIBLE SINCE THE FUEL GAUGE READ 3/8. THE DEALERSHIP FILLED THE GAS TANK AND CAR STARTED UP. I WAS STRANDED A SECOND TIME IN RUSH HOUR TRAFFIC IN RESIDENTIAL AREA AND THIS TIME MY TANK READ 7/8. CHECK ENGINE LIGHT IS ON (CODE P0462) DUE TO LOW VOLTAGE LEVEL TO THE FUEL LEVEL SENSOR DUE TO FAULTY INSTRUMENT CLUSTER. INACCURATE FUEL GAUGE READINGS COULD LEAVE THE DRIVER AND OR THEIR FAMILY IN DANGER OF BEING SERIOUSLY OR FATALLY INJURED IN A REAR-END ACCIDENT IF THE CAR STALLS ON THE INTERSTATE. NISSAN INFINITI CAR OWNERS CLUB HAS IDENTIFIED NO LESS THAN 50 OTHER 2003-04 M45 CAR OWNERS WHO HAVE EXPERIENCED THIS PROBLEM. NISSAN NORTH AMERICA IS AWARE BUT REFUSES TO CORRECT THE PROBLEM. *TR

Fuel System, Gasoline
Filed Mar 7, 201090,000 milesGA

I PURCHASED MY 2003 M45 USED FROM A PRIVATE PARTY AT AROUND 90K. A SHORT TIME AFTER I PURCHASED IT, WHILE DRIVING IN HEAVY MORNING ATLANTA TRAFFIC, MY CAR RAN OUT OF GAS AND LEFT ME STRANDED ON THE SIDE OF THE HIGHWAY. I REALIZED THAT THE GAS GAUGE INDICATED I HAD A FULL TANK OF GAS WHEN IN FACT MY CAR HAD COMPLETELY RUN OUT OF GAS. I REALIZED I HAD A PROBLEM. I TOOK TO MY CAR TO A MECHANIC THAT SPECIALIZES IN INFINITI'S. THE GAS GAUGE REPAIR BILL WAS GOING TO BE MORE THAN I COULD PAY TO FIX IT. TO KEEP TRACK OF MY GAS NEEDS, I JUST STARTED USING THE TRIP ODOMETER (MILEAGE INDICATOR.) I FILL UP AT THE TANK AFTER DRIVING 250 MILES. I THEN ZERO OUT THE COUNTER AND REPEAT THE PROCESS. LAST MONTH THE ENGINE CHECK LIGHT CAME ON AT 102K. I TOOK BACK TO MY MECHANIC AND HE SAID IT WAS THE FUEL SENSOR NEEDING TO BE FIXED. I HAVE NO IDEA WHY IT TOOK OVER 18 MONTHS TO COME ON. MY BIRTHDAY IS IN JANUARY SO I HAD TO HAVE MY EMISSIONS DONE. I FAILED DUE TO FUEL LEVEL SENSOR CIRCUIT LOW INPUT. I CANNOT AFFORD TO GET THIS FIXED. I ALSO CANNOT AFFORD NOT HAVING AN UPDATED TAG. I CALLED THE DEALER TWICE AFTER EXPLAINING PROBLEM WITH NO CALL BACK. I CALLED INFINITI CUSTOMER SERVICE AND WAS TOLD THERE WAS NOTHING THEY COULD DO. *TR

Fuel System, Gasoline
Filed Mar 5, 201076,000 milesPA

MALFUNCTIONING FUEL GAUGE. BEGAN AS GAUGE NEVER READING BELOW HALF TANK, AND THEN ESCALATED TO CONTINUOUS FULL READING. *TR

Fuel System, Gasoline
Filed Mar 5, 201082,000 milesGA

GAS GAUGE FAILURE ON INFINITI M-45 2003 MODEL. GAS GAUGE WOULD READ FULL - 3/4 FULL WHEN THE TANK WAS BELOW 1/4 TANK. WOULD LEAD TO RUNNING OUT OF GAS UNLESS THE GAS WAS MONITORED BY THE NUMBER OF MILES BETWEEN FILL UPS. THIS IS A DANGEROUS SITUATION - OWNERS POTENTIALLY RUNNING OUT OF GAS WHEN TRYING TO CROSS AN INTERSECTION PULL OUT IN TRAFFIC, ETC. *TR

Fuel System, Gasoline
Filed Feb 10, 201089,101 milesCA

MY 2003 INFINITI M45 GAS GAUGE DOES NOT WORK CORRECTLY. THE GAUGE SHOWS MUCH MORE GAS THAN WHAT THE HAS IN IT. *TR

Engine and Engine Cooling › Engine
Filed Sep 26, 20085,000 milesCA

TL*THE CONTACT OWNS A 2003 INFINITI M45. ON APPROXIMATELY NINE OCCASIONS, THE VEHICLE WOULD COMPLETELY SHUT OFF AND SOMETIMES WOULD NOT RESTART. THE VEHICLE HAD TO BE TOWED TO THE DEALER APPROXIMATELY FOUR TIMES. THEY STATED THAT THE FAILURE COULD BE CAUSED BY THE SHIFT LOCK OR THE FUEL SYSTEM, BUT THERE WAS NO RESOLUTION. THE CURRENT MILEAGE WAS 50,300 AND FAILURE MILEAGE WAS 5,000.

Vehicle Speed Control › Accelerator Pedal
Filed Feb 23, 2005100 milesCA

THE VEHICLE HAS AN UNSAFE OPERATING CHARACTERISTIC. WHEN CALLING FOR IMMEDIATE ACCELERATION, YOU GET NOTHING FOR SEVERAL SECONDS. IT HAS A SIGNIFICANT LAG IN THROTTLE RESPONSE, UP TO 4 SECONDS, WHICH WHEN LANE CHANGING OR MERGING CAUSES A SIGNIFICANT SAFETY PROBLEM. WE HAVE BEEN NEARLY REAR-ENDED ON SEVERAL OCCASIONS. *AK

Electrical System
Filed Nov 12, 2004FL

WHILE DRIVING EVERYTHING IN THE VEHICLE WAS COMPUTERIZED. CONSUMER HAD TO LOOK AT THE DASHBOARD WHERE THE NAVIGATION SYSTEM WAS TO DO ANYTHING IN THIS VEHICLE. CONSUMER STATED THAT HE HAD SEVERAL CLOSE CALLS WITH ACCIDENTS, A TOTAL OF TEN TIMES. *AK

Seats
Filed Jul 27, 200424,000 milesLA

PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO BE READJUSTED, HOOD HAD TO BE READJUSTED TO STOP THE SQUEEKING WHEN CLOSING THE DOORS, FRONT WINDOW GUIDES AND STABILIZER-INNER DOOR HAD TO BE REPLACED TO STOP ALL THE SQUEALING WHEN LETTING THE WINDOWS UP/DOWN) AND SCHEDULE ANOTHER VISIT TO SEE IF THE ENGINE/EXHAUST PROBLEM COULD BE REPAIRED. THE DEALERSHIP HAD MY CAR FOR 3 WEEKS...AND CLEANED OUT THE COMBUSTION CHAMBER AT THEIR COST AND THE DAY I GOT IT BACK, IT WAS STILL SMOKING OUT THE PIPES. THE DEALERSHIP SAYS THEY KNOW NOTHING ELSE TO DO BUT TO REPLACE THE MOTOR IF IT'S CONSUMING OIL. I FOUND THESE OTHER COMPLAINTS WHICH ALREADY STATE THAT INFINITI KNOWS ABOUT THIS OIL CONSUMPTION PROBLEM AND APPEARS TO BE GIVING ME THE RUN AROUND. IF THE MOTOR IS REPLACED WITH ANOTHER NISSAN V8, THE SAME PROBLEM IS LIKELY TO REOCCUR. THEIR PRODUCT IS DEFECTIVE.*AK

Engine and Engine Cooling › Engine
Filed Jul 15, 200425,000 milesCA

VEHICLE CONSUMES 1 QUART OF MOTOR OIL EVERY 1000 MILES. IT CAUSES CARBON BUILDUP IN THE COMBUSTION CHAMBERS. I WAS TOLD I WOULD HAVE TO PAY TO GET THE CARBON CLEANED PERIODICALLY. VEHICLE HAS 24000 MILES AND IS STILL UNDER WARRANTY. MANUFACTURER SAYS THIS TYPE OF CONSUMPTION IS NORMAL AND DOES NOT WANT TO ANYTHING. SERVICE REP STATED THAT THEY ARE HAVING THE SAME ISSUES WITH ALL MODELS WITH THIS V8. *LA

Engine and Engine Cooling
Filed May 22, 200421,000 milesCA

2003 INFINITI M45 CONSUMES 4 ML OF OIL AFTER ONLY 1000 MILES AND TOLD BY DEALERSHIO AND MANUFACTURER THAT THIS IS NORMAL.*AK

Tires
Filed Apr 1, 2004NJ

MICHELIN PILOT HX MXM4 ALL SEASON TIRES FAILED IN 1" WET SNOW CONDITION. MICHELIN ISREFUSING TO ACCEPT TIRES DO NOT WORK IN SNOW. THEY WERE SOLD AS ALL SEASON AND HAVE A M+S ON THE SIDE FOR MUD AND SNOW. MY CAR SLID OFF THE CROWN OF THE ROAD INTO THE GRASS. THE CONDITIONS WERE NOT ICY. ALL OF OUR OTHER CARS HAD NO TROUBLE. I WANT MICHELIN TO COMPENSATE ME FOR THE SNOW TIRES I HAD TO BUY AND INSTALL SO THAT I COULD DRIVE IN SNOW FO A TOTAL OF $800.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Infiniti M45 → · Every M45 year → · How the figures are calculated →