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2017 Hyundai Santa FE Sport complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Engine
Filed Oct 15, 2024PA

Excessive oil consumption burned off by engine despite registered oil changes by the dealership. No warning laps prior to issue being noticed by owner which can put risk of driver and passengers in danger of engine failure.

Power Train
Filed Oct 7, 202410,000 milesCO

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while depressing the accelerator pedal and attempting to overtake another vehicle, the vehicle failed to immediately respond, and the vehicle decelerated. Additionally, the vehicle suddenly lost automotive power while driving at various speeds and decelerated. The vehicle was taken to the local dealer who could not duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10,000.

Engine
Filed Sep 22, 2024CA

Engine failure - Yes, vehicle is available for inspection. Car started shaking violently and would hesitate or not move at all when trying to accelerate. I was left in a few dicey situations when it would hesitate while trying to accelerate. Hyandai will not confirm there is a problem with this particular engine problem, however I’ve read there are many other people with the same car, same problem- Excessive oil consumption which causes damage to the pistons, which can cause compression problems and eventually engine failure. I believe this is what happened to my car. Hyandai has done a diagnostic but failed to cover it under their extended engine warranty. Their claim is that they extended the engine warranty for rod bearing failure only which they could not find in my vehicle. My vehicle has had regular maintenance and only has 95k on it. Yes the engine light came on and I took it to my mechanic and then to All Star Hyandai, Pittsburg Ca

Engine and Engine Cooling
Filed Sep 10, 202485,000 milesCA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while merging onto the freeway at approximately 45 MPH, the vehicle failed to respond as needed. The contact was depressing the accelerator pedal however, the vehicle was not accelerating as needed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump gasket and fuel line needed to be replaced. The dealer checked the oil and found that there were metal shavings inside the oil pan. The contact was informed over 2 quarts of engine oil needed to be added. The vehicle was repaired. The contact stated that the failure reoccurred; however, the vehicle had not been taken back to the dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

Engine
Filed Aug 22, 2024124,000 milesFL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed there was no compression in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.

Electrical System › Ignition › Coil › High Tension/Spark Plug Wires
Filed Jul 22, 202462,521 milesNY

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked in the garage, the contact became aware of oil stains underneath the vehicle. The vehicle was taken to the dealer for an oil change however, oil was added instead. The vehicle was not diagnosed, and the contact was not provided a cause for the oil leak. The vehicle was drivable however, a week later while the vehicle was parked, the oil light illuminated, and the vehicle was making an abnormal sound. The vehicle was towed to a local dealer who diagnosed the vehicle and informed the contact that an oil change was needed. Additionally, the contact was informed that the spark plugs needed to be replaced due to an excessive amount of oil on the spark plugs. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 62,521.

Engine
Filed Jul 20, 2024TX

I am the second owner of the car bought Oct of 2023. Car was burning through oil thought I needed an oil change and did this ( should not have needed it since it was done just before buying) and days later check engine light came on Hyundai said it was a knock sensor. They replaced it and exactly a month later check engine light came on again. Now they are saying engine is shot and will cost $20,000 to fix. Car had great maintenance records. These cars are not safe as the engine can blow or the car will come to a stop at any minute while driving down the road putting not only the vehicle occupants in danger but also anyone driving near them. First started December of 2023 and sencond problems was January of 2024. I will be uploading all the files I have related to all the times it has been looked over.

Engine
Filed Jul 12, 2024WA

Engine oil consumption test at 1,000 miles after oil change. All oil gone. Happened for two oil changes. Engine light came on. I paid 5k in repairs for catalytic converter/manifold. Dealer contacted Hyundai to do combustion cleaning they said no. Dealer told me keep checking oil as my engine will seize on me. I'm terrified and this is dangerous to me and others. Hyundai knows of this oil engine problem still no recall.

Engine
Filed Jul 10, 202462,000 milesOH

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the check engine warning light illuminated and started blinking. The vehicle was taken to an independent mechanic where a diagnostic test retrieved DTC Code: P1326 (KSDS failure). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

Engine
Filed Jun 26, 2024120,000 milesGA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing excessive oil consumption. Additionally, the contact stated while driving 60 MPH, the vehicle shuddered and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

Engine
Filed Jun 21, 2024TX

This vehicle was purchased used in 2020. In August 2022, during a daily commute, the engine began to sputter, lose power, and ultimately shut off at a traffic light. Fortunately, this happened on surface roads where speeds are low and traffic lights are frequent. The car was safely restarted and brought to a nearby service center. The car was subsequently towed to a Hyundai dealership 1.5 hours away because the local dealership was overwhelmed with vehicles and had a five-month wait for appointments. Despite having less than 67,000 miles, the engine had been experiencing excessive oil consumption for over a year. According to the Hyundai service center, the engine needs replacement. The Hyundai service center in Killeen Texas indicated that three of the four cylinders are below their piston compression requirements. Public sentiment on the excessive oil consumption problem can be found in the numerous comments on this website: [Top Class Actions - Hyundai Class Action Alleges Excessive Oil Consumption] [XXX] ]. I reached out to the Chief Customer Officer at Hyundai Motor America to determine whether they would stand behind their product and provide compensation for this obvious defect. However, Hyundai refused to offer any compensation, stating the car was outside its 5-year, 60,000-mile warranty. The excessive oil consumption leading to engine failure is a potentially dangerous issue for these vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

Engine and Engine Cooling
Filed Jun 13, 202476,840 milesGA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact was adding synthetic oil every 3,000 miles driven and the oil would be depleted soon after. The check engine warning light was illuminated. The contact stated that the engine was rattling after attempting to start the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft phaser and knock sensor needed to be replaced. The contact stated that the vehicle was later taken to a local dealer where it was diagnosed that the oil pan was cracked. The contact stated that the oil pan was not cracked. The camshaft phaser had been replaced but the vehicle was not repaired. The check oil warning light was illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,840.

Engine
Filed Jun 13, 2024VA

After oil change, i noticed oil spots on driveway. Took it back to place that did oil change. They told me I had a crack in my oil pan and that it was caused by some sort of engine defect that causes engine oil pressure fluctuations that eventually cause the pan to crack. I believe NHTSA has opened an investigation into this issue.

Visibility › Sun/Moon Roof Assembly
Filed Jun 6, 202470,000 milesVA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 75 MPH, the sunroof exploded while the shade guard was opened, causing shattered glass to fall inside the vehicle. The contact had not sustained any injuries. The contact pulled into the nearest tire shop and paid a fee for the shattered glass to be removed from the sunroof. The contact continued driving; however, she drove under hazardous conditions with the remaining part of the sunroof shuddering while driving. The vehicle was taken to the dealer, where it was diagnosed that the sunroof needed to be replaced, and a fee was charged for the repair. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

Engine
Filed Jun 5, 2024OH

Am writing you today in frustration with my treatment at both your dealership Hyundai Streetsboro and Hyundai of Bedford. When I first purchased my vehicle I expressed concern regarding the hesitation while accelerating and the emense amount of oil this vehicle burns. When I scheduled all my services I expressed the same concern only to be told that it's normal rate or oil consumption. I am extremely nervous when merging into traffic because I never know when the car may decide to not accelerate. I have tired on numerous occasions to get this issue checked by two separate dealership but both dismissed my concerns. I have emails and expressed concerns when using the dealership online service request forms. In summary the vehicle hesitates when trying to accelerate, especially merging into traffic. The vehicle also burns oil at an unreasonable rate as a result of a faulty engine.

Engine
Filed May 16, 202494,432 milesIL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while at a stop sign, the oil pressure warning light illuminated and was flashing on and off. The contact stated that while stopped at the next stop sign, the failure recurred. The vehicle was taken to an independent mechanic where the contact was notified that there was half a quart of oil in the engine. The oil level was topped off. The vehicle was taken to the dealer approximately 3 days later where it was diagnosed with a fractured ball joint, no transmission oil, and 1 quart of engine oil was depleted. The vehicle was repaired. The contact stated that while driving the vehicle at undisclosed speeds, blue smoke came from the exhaust pipes. The vehicle was taken to a different dealer where a fuel consumption test was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,432.

Engine
Filed Apr 29, 2024139,000 milesCT

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. Additionally, there were exhaust fumes entering the cabin of the vehicle with white smoke coming from the exhaust pipe. The vehicle was taken to the local dealer, but no failure was found. The contact retrieved the vehicle, but the failure persisted. The vehicle was taken back to the dealer who later diagnosed that the engine had failed and needed to be replaced. No further information was available. The vehicle was not yet repaired. Also, after turning the vehicle off, the radio remained activated causing the battery to drain and the vehicle could not be restarted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 139,000.

Air Bags › Sensor › Occupant Classification › Front Passenger
Filed Apr 18, 2024IL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the passenger’s side seat occupancy sensor. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Power Train
Filed Mar 26, 2024GA

I was pulling onto I75 at 6:00am when my car started shuttering, making a clicking/ knocking noise and slowing way down. Thankfully I was able to make it onto the shoulder before causing an accident. I was unable to accelerate enough to go anywhere so I called a tow truck. My car is burning oil at an extremely fast rate. I have to get my oil refilled about every 7-10 days with the only warning of low oil being a flicker of my oil light. Continue to be shut down by Hyundai when we mention it. Everyone I know with this engine has had to have it replaced or get a new car. But Hyundai doesn’t want to do anything about mine. Currently sitting in their lot and they said it would be about a month before they would even look at it.

Engine and Engine Cooling
Filed Mar 7, 202444,000 milesCA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that the engine was extremely low on engine oil, even though oil had been added 1,000 miles before the failure. The contact was informed that the engine was consuming oil abnormally fast. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 44,000.

Engine
Filed Mar 5, 202466,000 milesCA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the contact heard a loud abnormal popping sound. The accelerator pedal was depressed; however, the vehicle failed to accelerate. In addition, the vehicle lost motive power. The contact drove the vehicle to a safe location. The vehicle was towed to an independent mechanic where it was diagnosed with engine knock and that the engine needed to be replaced; however, the vehicle was taken to a second independent mechanic where it was diagnosed with engine failure and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

Latches/Locks/Linkages › Hatchback/Liftgate › Lock
Filed Feb 15, 202435,203 milesNJ

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the liftgate would not release using the key fob or the gate release button in the vehicle. The contact stated that the liftgate had to be manually opened and closed. No warning lights was illuminated. The vehicle was taken to the dealer, but a diagnostic test was not performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,203.

Engine
Filed Jan 30, 2024VA

Driving down a 4 lane highway my car refused to accelerate and started shaking vigorously. My vehicles check engine light began to flask on and off. Had to pull off the high way and take the back roads the rest of the way home in fear that it would stop in the middle of the street. As we drove home, every time we would slow down or had to come to a stop the car would continue to shake and rattle with the check engine going and and off the rest of the way home. Took this to the dealership and they stated that I have a burnt exhaust valve on cylinder #2 along with needing a new catalytic converter and told me I should just replace the entire engine. I have 67k miles on a 2017 hyundai Santa Fe.

Unknown or Other
Filed Jan 30, 2024VA

Oil consumes so much oil. Goes through an entire oil change worth in 3 weeks with normal drive around town. Got oil change done 12/6 and by 12/25 there was no oil left in vehicle

Engine
Filed Jan 23, 202489,000 milesSC

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that an oil change was performed on the vehicle; however, after driving less than 1,200 miles, the low oil pressure warning light illuminated. The vehicle was taken to Firestone, and the contact was informed that the engine was experiencing abnormal oil consumption. The mechanic added oil to the vehicle. The contact stated that while the vehicle was parked two weeks later, she noticed that oil had leaked underneath the vehicle onto the ground. Additionally, the contact stated that while the vehicle was turned on and parked, she smelled an abnormal burning oil odor. The vehicle was taken to the dealer for an oil consumption test; however, the dealer performed a complete inspection of the vehicle and informed the contact that they could not perform the oil consumption test unless she paid a repair fee for the sparks plugs, the air filter, and two tires replacements. The contact declined to pay for the repairs. The vehicle was not repaired. The failure mileage was approximately 89,000.

Engine
Filed Jan 9, 2024MI

Engine died at 48k miles. Using a lot of oil. Driver seat belt not working properly. Waiting time for diagnostic 3-12 weeks.

Engine
Filed Jan 6, 2024TX

Engine is consuming so much oil. I have to fill up ever 4-5 days. Vehicle only has 80k miles.

Engine
Filed Dec 26, 2023146,000 milesFL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 80 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was coasted to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with engine failure, and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 146,000.

Air Bags
Filed Dec 14, 2023IN

I believe it is a clock spring failure. The airbag light is on & the buttons on the steering wheel do not work. I searched it & have seen several posts of others having same issue. I really feel this should be looked into, cause this is highly unsafe to be driving around with what very well could be an airbag that doesn't deploy & could seriously hurt drivers. Also, the contact stated the vehicle uses 5 quarts of oil within a 2 week period.

Engine
Filed Dec 8, 2023OH

Upon checking my oil, I realized it was consuming at a high rate. The car dealership said there was no problem with the car. A couple months later I took it to a Hyundai dealership and they said the same thing. Now I am 6 months into owning this vehicle. Same issue. I am putting 4 qt of oil in my vehicle a month. Google said there was recalls on my year for a bad crankshaft that was causing this issue. I called the Hyundai dealership again. They said there is no recall for my vin number. I am having the same problem described. Oil consumption at a high rate. Which is wearing down the bearings in the crankshaft, causing the over consumption. I was told because my SUV wasn't on the recall list, there was nothing they could do until it is put on the list.

Engine
Filed Nov 29, 2023AR

My 2017 Santa Fe Sport is consuming about 1.5 quarts of oil every 2 days, and because of this, it's clogging up my fuel injectors, spark plugs, and exhaust manifold which I've all had to replace.

Engine
Filed Nov 13, 2023110,000 milesNC

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power with the check engine warning light illuminated. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the vehicle lost motive power and stalled. The contact had the vehicle towed to the residence and was later able to drive the vehicle to the local dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.

Exterior Lighting
Filed Nov 7, 2023PA

MY ISSUE - When making turns at night with the low beam headlights on automatic and switching on the left turn signal the headlights go out for up to 30 seconds then come back on. this is very dangerous when driving in rural or low light areas. Possible headlight switch issue. TAKEN FROM THE INTERNET - I have a 2017 Hyundai Tucson and last year this problem only happened once, but now it has been going on for the past 3 consecutive days. If I have my headlights on or on auto and I use the left signal, the headlights turn off. Only the left, not the right. The display on my dash displays the lights going to off and back to auto or on when the signal has been activated and then stopped

Fuel/Propulsion System
Filed Oct 26, 2023VA

I brought the car 4/2023 within 2 weeks I had to big it back brakes locking up replaced rotors and pads. Then the strut on right needed to be replaced because of noise and pulling, still pulls. Then the fuel pump went replaced that anc then the differential was replaced but still slipping. The oil light came in after the oil change had to add oil and requesting consumption test. I have had this car 6 months and nobody has figured out what’s going on.

Engine
Filed Oct 25, 2023104,000 milesIL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 10 MPH making a turn, the check engine warning light illuminated. The contact stopped the vehicle and checked the engine oil level and became aware that the oil level was extremely low. The contact stated that the vehicle was consuming two quarts of engine oil every two weeks. The vehicle was taken to the dealer and was diagnosed with excessive oil consumption. The dealer informed the contact that the diagnosis needed to be reported to the manufacturer for repair authorization. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the repair approval. The failure mileage was approximately 104,000.

Engine
Filed Oct 17, 2023FL

Excessive oil consumption. Total engine failure due to metal shards being launched into the rod bearing and therefore destroying the Theta engine.

Engine and Engine Cooling
Filed Oct 13, 2023120,000 milesPA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle parked, the contact noticed that the vehicle had consumed an excessive amount of engine oil. The contact had also smelled fumes inside the vehicle. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the vehicle warranty did not cover an oil consumption issue. The failure mileage was approximately 120,000.

Engine
Filed Sep 30, 2023NC

My 2017 Hyundai Santa Fe Sport's engine oil light comes on within just a month or two of an oil change. Hyundai service shop told me that my car was possibly burning oil. I learned that this is a common issue with some Hyundai's and Kia's when the vehicles reach around 90,000 miles. Mine began burning oil at around 88,000 miles. I went through what they call the Oil Consumption Test for three months. That resulted in them replacing my engine under warranty, thank goodness. I didn't feel safe for three months knowing that my car was burning oil. It seems this is a common issue that may warrant an investigation and/or possible recall.

Engine
Filed Sep 30, 2023NC

My car began leaking oil. Hyundai said the oil pan was cracked. They indicated this is not under 100,000 miles/10 year warranty. The issue occurred shortly after they did an oil change. It seems since oil leaks of this type are a safety issue, and the cracked oil pan is a common issue, that it may need to be investigated.

Engine
Filed Sep 18, 2023TN

Engine burns oil at an unnatural rate. Also has issues with bearings that wear out fast and burn more oil.

Engine
Filed Sep 17, 2023KY

Vehicle is burning oil at an alarmingly higher amount than it should. Have filled the oil twice in the last month due to it being low. Have been tracking the oil levels for the past month and it is quickly losing oil (no stains in the driveway, white smoke out of the tailpipe, no oil splatter inside the engine compartment). Have been taking pictures of the dipstick while checking it regularly.

Engine and Engine Cooling
Filed Sep 12, 202390,500 milesSC

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact was able to coast off the roadway. The contact unaware of any warning lights being illuminated. The contact was able to restart the vehicle after numerous attempts. The contact drove the vehicle to a dealer however, the vehicle failed to accelerate above 20 MPH. The dealer diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the vehicle had been experiencing hesitation while depressing the accelerator pedal weeks prior to the engine failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The failure mileage was approximately 90,500.

Engine
Filed Aug 28, 2023GA

I went to take my car in for an oil change and every time i go in, my car is 3 quarts low on oil. I was told to take my car to the dealership in Hilton Head because the Savannah office couldn't get me in for an appointment for months. Hilton Head service center had me take my car there every 1,000 miles for an low oil consumption test. I was told not to put oil in the car even if the oil light came on which it did like maybe 200 miles before i was due to go back because it would throw off the test at the time. After doing this for 3 to 4 months of back and forth over there, then i was told that i needed to get my engine flushed, and it wasn't covered, so i had to get it financed. After flushing the engine, it did not solve the problem. Then i had to bring in all my receipts from my oil changes to make sure they were done on time. This all had been escalated to the Hyundai corporate office and they then denied replacing my engine because it was out of warranty. I think this is totally unfair that i have to continue putting oil in my car every 7 days as a result of them not replacing my engine. If for some reason i forget to put oil in my engine this could cause a fire or blow up while iam driving.

Engine
Filed Aug 21, 202396,000 milesOR

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle stalled and jerked. The contact stated that the failure was intermittent. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000. The VIN was unavailable.

Engine and Engine Cooling › Engine › Oil/Lubrication
Filed Aug 15, 202365,000 milesFL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the oil warning light illuminated. The contact stated that the vehicle had recently received an oil change. The vehicle was not diagnosed or repaired. The dealer stated that the vehicle needed to be taken back to the dealer where the vehicle was purchased for assistance. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

Power Train
Filed Aug 1, 2023104,000 milesFL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 45 MPH, the vehicle struggled while accelerating before there was an abnormal bang coming from the engine compartment. The contact was able to coast to the side of the roadway and received Roadside Assistance; however, the vehicle failed to restart. After a visual inspection of the engine compartment, Roadside Assistance observed oil leaking from the engine and stopped the attempts to restart the vehicle. The vehicle was towed to an independent mechanic, who determined that a piston had fractured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 104,000.

Vehicle Speed Control
Filed Jul 18, 2023NY

I have need to get 3 oil changes within the past month and a half. Twice I was told I was driving with no oil in my car and the engine was getting ready to go. I notice when I start my car in the morning it is making a rattling noise, this also happens when I try to accelerate and the car will get stuck in gear and hesitate before speeding up. It's been dangerous trying to drive on this highway. I also notice a thick white smoke coming from my muffler. I'm constantly paying for unnecessary oil changes and diagnostic from independent service centers and was told my motor is bad and causing all this oil consumption. I was told to contact Hyundai but no luck.

Engine
Filed Jul 14, 202374,874 milesIL

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated upon taking the vehicle for an oil change, the mechanic informed her that there was no oil in the vehicle and that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where a diagnostic test was performed, but no issues were found. The vehicle was then taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, oil was added to the vehicle. The vehicle was not repaired. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle hesitated to respond while driving and depressed the accelerator pedal. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 74,874.

Engine
Filed Jul 11, 2023CA

High oil consumption. Dealership done 3 test and told me that my vehicle needs a new engine block, but Fidelity Warranty Service don't want to cover the warranty.

Structure › Body
Filed Jul 10, 2023FL

Pearl White 2017 Hyundai Santa Fe Sport purchased from dealer in 2020- paint began peeling, bubbling, and chipping from hood badly in 2022 and has increased, now starting to spread to side panels. Issue confirmed by multiple2017-2018 Elantra and Santa Fe owners in multiple places, multiple NHTSA complaints filed, class action lawsuit has been filed for the same issue with same make/model and vin beginning (5NM). A White Paint Warranty Extension Launch has been issued by Hyundai Assurance Car Care in December 2022, though consumers have complained that the dealers are making it exceedingly difficult to cover this known and widespread manufacturer issue; many dealers refuse to issue any coverage, or even reimbursement, many others offer only partial coverage. Most consumers are having to pay for the service in full, apply for reimbursement through Hyundai, and fight for extremely delayed full reimbursement. NO RECALLS ISSUED FOR THIS KNOWN AND CONFIRMED ISSUE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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