Owners filed 3 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 4 times.
Park away from buildings
NHTSA attached 3 advisories to recalls on this vehicle. Advisories apply to specific production runs — check your VIN with the manufacturer or at nhtsa.gov/recalls before driving it.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
0
0
0
Service Brakes
1
0
0
0
Fuel/Propulsion System
1
0
0
0
4 safety recalls
Part 573 reports
Fuel/Propulsion System24V761000Park outside
Filed Oct 11, 20241,545 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2019-2024 Nexo vehicles. The thermally activated pressure relief device (TPRD) may break and cause a hydrogen gas leak, which can result in a fire while parked.
Risk. A vehicle fire increases the risk of injury.
Remedy. Owners are advised to park outside and away from structures until the recall remedy is completed. Dealers will replace the TPRD, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 8, 2024. Final owner notification letters will be mailed in phases, beginning January 6, 2025. Owners may contact Hyundai Customer Service at 800-633-5151. Hyundai's number for this recall is 269.
Electrical System › Propulsion System › Fuel Cell22V258000Park outside
Filed Apr 14, 2022922 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2019-2021 Nexo vehicles. The hydrogen gas detection sensors may fail to detect leaks in the hydrogen gas delivery system.
Risk. A hydrogen gas leak can increase the risk of a fire while parked or driving.
Remedy. Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed. Dealers will replace the hydrogen gas detection sensors, free of charge. Owner notification letters were mailed August 12, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 225.
Fuel System, Other › Storage › Tank Assembly › Filling/Charging22V228000Park outside
Filed Apr 7, 202254 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2019 Nexo vehicles. Following hydrogen refueling, the inlet receptacle filter could detach and cause a hydrogen fuel leak.
Risk. A hydrogen leak in the presence of an ignition source can increase the risk of a fire.
Remedy. Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the hydrogen fuel inlet receptacle, free of charge. Owner notification letters were mailed September 21, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 224.
Service Brakes, Hydraulic › Power Assist › Electric › Control Module › Software20V748000
Filed Dec 1, 20208,176 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Nexo Fuel Cell and 2019-2021 Kona Electric vehicles. The Integrated Electronic Brake (IEB) system may detect an abnormal sensor signal and as a result, may significantly reduce braking performance.
Risk. Reduced braking power could lengthen the distance required to stop the vehicle, increasing the risk of a crash.
Remedy. Hyundai will notify owners, and dealers will update the IEB software, free of charge. The recall began January 25, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 199.
What owners reported
Newest filings
Fuel/Propulsion System
Filed Jun 20, 2022CA
I bought a 2019 Hyundai Nexo Fuel Cell on 04/29/2020 from Lithia Hyundai of Mission Hills without been notified of the two existent recalls with no remedy yet available from Hyundai. In fact, these Recalls shown in the Carfax report, were undisclosed by giving me to sign the last page "as a confirmation I was going to receive it complete". At the end of the process, I received a USB with the purchase documents and it was until two days after when I printed all documents, I found out about the recalls. Is it fraud?
Unknown or Other
Filed Jan 18, 2022CA
Indicated that there is delay of acceleration on the high driving when I push the gas pedal, it doesn't linearly speed up instead it reduced the speed while I was pushing the gas pedal, worried about the behind car didn't notice the car is slowing due to this issue, it may incur the unexpected accident due to unexpected speed down on the highway driving. Put my car in the dealer to take a look at the issue, they indicated the issue and performed several software upgrade but they failed several times and it still didn't get fixed yet. I also heard that it has orange warning message which need to replace hydrogen related coolant must be replaced but they don't have parts to replace it immediately. There is no actual incident so far, but worrying about this unexpected delay of acceleration, and unexpected speed down could cause the accident. But they cannot figure it so far, been 4months.
Service Brakes
Filed Oct 29, 20197,100 milesCA
WHEN THE CAR IS MOVING, A "REGENERATIVE BRAKE SYSTEM FAILURE" MAY OCCUR. WHEN THIS ERROR OCCURS, BRAKING EFFECTIVENESS IS DRAMATICALLY REDUCED AND THE CAR'S SPEED IS LIMITED TO 13 MPH. ADDITIONALLY, THE CAR WILL NOT CREEP FORWARD OR HOLD POSITION WHEN THE BRAKE IS RELEASED, POTENTIALLY ALLOWING THE CAR TO ROLL BACKWARD WHEN THE BRAKE IS NOT APPLIED. THE FAILURE OCCURS MOST COMMONLY WHEN THE CAR IS CREEPING FORWARD IN TRAFFIC, BUT CAN ALSO OCCUR AT FREEWAY SPEEDS. TURNING OFF THE CAR, RESTARTING IT, AND PULLING FORWARD - IN THAT ORDER - WILL CLEAR THE BRAKE FAILURE WARNING LIGHTS AND RETURN THE CAR TO NORMAL OPERATION UNTIL THE NEXT FAILURE. TIME BETWEEN FAILURES CAN BE AS LITTLE AS A FEW MINUTES AND AS GREAT AS A FEW DAYS. THE FAILURE SETS DTCS IN THE VEHICLE ECM BUT THESE CODES HAVE NOT BEEN SUFFICIENT FOR TECHNICIANS TO IDENTIFY THE FAULTY COMPONENTS. THE VEHICLE WAS RETURNED TO CUSTOMER WITHOUT THE TECHNICIANS OBSERVING THE FAILURE OR PERFORMING ANY FIX. THE CAR THEN FAILED AGAIN A FEW DAYS LATER AND HAS BEEN RETURNED TO THE DEALER FOR FURTHER ASSESSMENT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 11, 2024. Source: NHTSA Office of Defects Investigation.