Page 3 of 3 · complaints 101–123 of 123

2017 Honda HR-V complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Fuel/Propulsion System
Filed Dec 21, 201827,815 milesIL

TL* THE CONTACT OWNS A 2017 HONDA HR-V. AFTER THE VEHICLE WAS SERVICED, THE CONTACT STATED THAT THE HEATING AND COOLING UNIT AND ELECTRICAL SYSTEM MALFUNCTIONED. AN INDEPENDENT MECHANIC ALSO STATED THAT FUEL WAS MIXING WITH THE ENGINE OIL. THE MESSAGE "FRONT COLLISION" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO VALLEY HONDA (4173 OGDEN AVE, AURORA, IL 60504, (630) 851-5700) AND RECEIVED A SOFTWARE UPDATE, BUT WAS NOT FULLY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 27,815.

Service Brakes
Filed Nov 23, 201811,000 milesWA

THE VEHICLE WOULD NOT TURN ON AND STARTED TO HAVE AN ELECTRONIC MALFUNCTION. ALL OF THE LIGHTS STARTED FLASHING ON THE DASH AND THE VEHICLES STARTER MADE A REALLY WEIRD NOISE. IT VEHICLE WOULD NOT TURN ON FOR ABOUT 30 MIN. AFTER THAT, THE VEHICLE FINALLY STARTED BUT ALL OF THE LIGHTS ON THE DASH WERE STUCK ON, INCLUDING THE EMERGENCY BRAKE. THE BRAKE WOULD NOT TURN OFF AND THE VEHICLE WOULDN'T MOVE. AFTER TURNING THE CAR ON AND OFF ABOUT 4 TIMES I WAS FINALLY ABLE TO GET THE CAR MOVING, BUT ALL LIGHTS ON DASH STAYED ON. AFTER ABOUT 45 MINUTES I WAS FINALLY ABLE TO LEAVE THE PARKING LOT.

Engine
Filed Nov 6, 201814,120 milesMS

MY AIR CONDITIONING STOPPED WORKING ONE DAY TO ANOTHER. THE VEHICLE WAS STATIONARY, I GOT INTO IT ONE MORNING AND THE AC WAS NOT WORKING AND BLOWING HOT AIR, WHEN THE DAY BEFORE IT WAS COLD. I TOOK IT TO HONDA SERVICES. THEY SAID IT WOULD BE COVERED BY THE WARRANTY, SINCE IT IS A 2017 LEASE, AND HAS LESS THAN 36 MONTHS AND LESS THAN 36,000 MILES. THREE HOURS LATER, THEY CALLED TO TELL ME THAT I HAD TO PAY $400. THEY SAID THAT ROAD DEBRIS HIT THE FRONT OF THE CAR AND THAT IS WHAT CAUSE THE CONDENSER TO GET A CRACK IN IT. THE CAR HASN'T EVEN LEFT THE SMALL CITY I LIVE IN FOR MONTHS, SO HASN'T EVEN BEEN GOING OVER 45MPH. THIS ISN'T FAIR THAT IT'S NOT COVERED BY THE WARRANTY, IT IS A DESIGN DEFECT. THE INTERNET SHOWS DOZENS AND DOZENS OF THE SAME COMPLAINTS, AND A CLASS ACTION SETTLEMENT HAS EVEN BEEN REACHED FOR OTHER MODELS OF HONDA, BUT NOT MINE, THE HRV. HERE IS THE SETTLEMENT AGREEMENT: HTTPS://TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/1894-HONDA-AIR-CONDITIONINGCOMPRESSOR-CLASS-ACTION-SETTLEMENT/COMMENT-PAGE-17/#COMMENTS. WITH A FLASHLIGHT THEY SHOWED ME THE FRONT OF THE CAR WHERE SUPPOSEDLY A DEBRIS HIT AND CAUSED THE CONDENSER TO CRACK. BELOW IS A PICTURE OF WHAT THEY SHOWED ME. THERE WERE OTHER LITTLE DENTS OF THE SAME SIZE ALL AROUND, BUT THEY SAID ONLY THE ONE WAS WHAT SUPPOSEDLY DAMAGED THE CONDENSER. HOW IS IT THAT I AM RESPONSIBLE FOR A PEBBLE DAMAGING THE ENGINE WHEN THE CAR IS UNDER WARRANTY? THIS IS A DESIGN DEFECT.

Vehicle Speed ControlCrash
Filed Aug 2, 20182,500 milesCA

TL* THE CONTACT OWNS A 2017 HONDA HR-V. WHILE PARKING, THE VEHICLE ACCELERATED SUDDENLY AND CRASHED THROUGH A CHAIN LINK FENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND REPAIRED. THERE WERE NO INJURIES. THE CONTACT DID NOT KNOW THE DIAGNOSIS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED BY EMAIL AND A CASE WAS OPENED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,500.

Seats
Filed May 30, 2018KS

HONDA HR-V HAS THE MOST UNCOMFORTABLE SEATS. A COUPLE OF DAYS AFTER PURCHASING THIS BRAND NEW CAR, I STARTED EXPERIENCING PAIN IN MY LOWER BACK AND TAILBONE AREA. NO MATTER HOW I ADJUSTED THE SEAT, THE PAIN WAS STILL THERE. I CONTACTED THE DEALER ABOUT IT, THEY SUGGESTED TRYING OUT SOME CUSHIONS. I TRIED SEVERAL DIFFERENT CUSHIONS AND LUMBAR SUPPORTS, BUT NOTHING HELPS. MY TAILBONE ALWAYS HURTS WHILE DRIVING THIS CAR. IT DOESN'T HAPPEN IN ANY OTHER VEHICLE. WHEN I CALLED THE DEALER BACK ASKING IF THEY COULD SWAP OUT THE DRIVERS SEAT WITH ANOTHER SEAT, THEY SAID THEY DON'T DO ANYTHING LIKE THAT. I FEEL THE DEALERSHIP HAS BEEN VERY UNHELPFUL AND NOW I'M STUCK PAYING FOR THE CAR THAT IS LITERALLY A PAIN IN THE REAR TO DRIVE.

Engine
Filed Apr 23, 201810,000 milesMS

TL* THE CONTACT OWNS A 2017 HONDA HR-V. THE CONTACT STATED THAT HE PARKED THE VEHICLE, DEPRESSED THE LOCK BUTTON, AND WALKED AWAY WITH THE KEY FOB. HOWEVER, THE ENGINE STAYED ON FOR HOURS UNTIL A SECURITY GUARD NOTICED THAT THE VEHICLE WAS ON AND TURNED OFF THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL MOAK HONDA (802 HARDING ST, JACKSON, MS 39202, 601-355-8100) WHERE THE DEALER CHECKED THE VEHICLE AND FOUND NO FAILURES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE DID NOT RECUR. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

Air BagsCrash2 injured
Filed Mar 19, 2018TX

I WAS WAITING ON THE LIGHT TO MAKE A LEFT ON A CITY STREET WHEN A VEHICLE LOST CONTROL OF THE VEHICLE AND HIT ME HEAD ON AND HIT THE FRONT OF MY CAR. THE IMPACT WAS SO GREAT THAT IT BEND THE FRAME, THE HOOD, LIGHTS AND OTHER COMPONENTS OF MY CAR. THE INSURANCE COMPANY DECLARED THE CAR A TOTAL LOSS. NONE OF THE AIR BAGS DEPLOYED AND AS A RESULT I WAS INJURED BY THE SEAT BELT IN THE LOWER ABDOMEN, HAVE BACK PAIN, FEEL DIZZY AND I AM AFRAID TO DRIVE.

Fuel/Propulsion System
Filed Feb 15, 2018250 milesNY

WHEN EVER DRIVING THE CAR STARTS TO SMELL LIKE SMOKE AND I'M SCARED IT'S GONNA CATCH FIRE OR BLOW UP

Electrical System
Filed Feb 6, 2018CA

AFTER PULLING THE BUTTON LEVER TO MAKE THE DRIVER SIDE WINDOW GO UP, IT WILL DO ALL THE WAY UP THEN IMMEDIATELY COME BACK DOWN. ALSO, THE SCREEN WILL TURN OFF AND RESET COMING BACK ON MOMENTS LATER WITHOUT WARNING. THESE HAVE STARTED HAPPENING IN THE LAST MONTH, THE LAST TIME FOR THE WINDOW ISSUE WAS A FEW DAYS AGO, THE SCREEN TURNING OFF WAS ABOUT A WEEK AGO.

Air Bags
Filed Dec 9, 2017CT

TAKATA RECALL I RECEIVED A NOTICE

Unknown or Other
Filed Sep 21, 2017NY

I NEED HAND CONTROLS AND SPINNER KNOB FOR MY NEW CAR. YOU ALLOW UP TO ONE THOUSAND DOLLARS FOR THIS. IT'S BEEN MANY YEARS AT THIS PRICE AND IT WAS FINE. THE COST NOW FOR HAND CONTROLS IS $1450.00. I THINK IT'S TIME TO REEVALUATE HOW MUCH THINGS ARE THESE DAYS AND MAKE ADJUSTMENTS TO YOUR POLICIES.

Visibility/Wiper
Filed Sep 9, 20173,000 milesGA

WHILE DRIVING AT NIGHT DURING MY VERY FIRST HEAVY RAIN STORM AFTER PURCHASING THE HONDA HRV. I HAD ZERO VISIBILITY, EVEN AFTER INCREASING THE WIPER BLADE SPEED TO IT'S MAXIMUM SPEED I STILL HAD ZERO VISIBILITY. I FELT EXTREMELY UNSAFE IN MY NEW VEHICLE AND HAD TO PULL OFF THE ROAD. I TOOK MY CAR TO THE DEALERSHIP AND WAS TOLD MY WIPER BLADES MIGHT BE DRY ROTTED FROM SITTING ON THE CAR LOT. I DIDN'T BELIEVE THIS TO BE THE ISSUE BUT PURCHASED NEW BLADE INSERTS IN ORDER TO RULE IT OUT. THE VERY NEXT HEAVY RAIN, THE RESULT WERE THE SAME. THERE IS NOT EVEN A SECOND OF VISIBILITY IN HEAVY RAIN REGARDLESS OF HOW FAST THE WIPER BLADES ARE MOVING ESPECIALLY AT NIGHT. IT SEEMS AS THOUGH THE WINDSHIELD IS DESIGNED POORLY.

Steering
Filed Aug 21, 20171,000 milesOR

BOUGHT VEHICLE BRAND NEW IN MAY 2017. AROUND 1000 MILES IT STARTED PULLING TO THE LEFT NO MATTER WHAT ROAD I WAS ON. TOOK TO HONDA DEALER TWICE AND THEY PERFORMED TWO ALIGNMENTS AND REALIGNED THE STEERING WHEEL - THEY SAID THE ALIGNMENT IS WITHIN HONDA'S REQUIREMENTS. VEHICLE STILL PULLS TO THE LEFT. IF I LET GO OF THE WHEEL AT ALL IT JERKS TO THE LEFT. TALKED TO SERVICE MANAGER AT DEALER AND AM BRINGING THE CAR BACK FOR A TEST DRIVE.

Air BagsCrash1 injured
Filed Jul 30, 20175,030 milesNY

I WAS REAR-ENDED AS I WAS STATIONARY WAITING TO MAKE A LEFT HAND TURN ON A HIGHWAY NONE OF MY AIRBAGS DEPLOYED MY CAR IS A TOTAL LOSS. FAULT THE 17 YEAR WAS TAILGATING A TRACTOR AND SLAMMED INTO MY CAR.POLICE CAME I WAS TRANSPORTED TO A LOCAL HOSPITAL

Steering
Filed Jul 12, 20171,106 milesMI

TL* THE CONTACT OWNS A 2017 HONDA HR-V. EVER SINCE THE VEHICLE WAS PURCHASED, THERE HAD BEEN AN ALIGNMENT ISSUE. THE CONTACT STATED THAT IT WAS DIFFICULT TO KEEP THE VEHICLE DRIVING IN THE SAME LANE. THE CONTACT ALSO STATED THAT IF THE STEERING WHEEL WAS NOT SECURELY HELD, THE VEHICLE WOULD PULL TO THE LEFT OR THE RIGHT. THE VEHICLE WAS TAKEN TO VICTORY HONDA (LOCATED AT 1605 N. MONROE STREET, MONROE, MI 48162, TEL: (888)714-7803) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS ALSO TAKEN TO TWO INDEPENDENT MECHANICS WHO PERFORMED ALIGNMENTS, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT BASED ON THE DIAGNOSTIC TESTING FROM VICTORY HONDA, THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,106. ..UPDATED 07/31/17 *BF *JS *TR

Seats
Filed Jul 11, 201775 milesIL

THE SEATS IN MY 2017 HONDA H-RV WERE SO UNCOMFORTABLE I HAD TO TRADE IT IN AFTER HAVING ONLY PUT 250 MILES ON THE CAR. NO MATTER WHICH WAY I ADJUSTED THE SEATS, IT WAS NO BETTER. WHEN I WENT TO THE DOCTOR SHE TOLD ME EVERYTHING BELOW MY WAIST WAS SPASMING. THE SEATS WERE VERY HARD, NARROW AND THE DRIVERS SEAT BELT WAS PRESSED RIGHT UP AGAINST YOUR HIP AND YOU COULDN'T MOVE IT. I LOST $2000 DOLLARS WHEN I TRADED THAT CAR IN AND I KNOW FROM ALL THE ARTICLES I'VE READ THAT HONDA HAS BEEN AWARE OF THIS PROBLEM FOR SOME TIME. BUT THEY KEEP RIPPING OFF THE CUSTOMERS. THE TEST DRIVE IS NOT LONG ENOUGH TO DETECT THE PROBLEM AND I BELIEVE ANYONE WHO HAS TO TRADE IN THEIR CAR FOR THIS PROBLEM SHOULD BE COMPENSATED. I NOTIFIED THE DEALER WHEN I HAD ONLY 25 MILES ON THE CAR AND THEY WOULD NOT TAKE IT BACK.

Service Brakes
Filed Jun 26, 2017800 milesWV

THIS IS AN AMENDED COMPLAINT NO. 10995808. I MAY HAVE GOTTEN A DIGIT WRONG IN MY EARLIER SUBMISSION. FROM MY WV REGISTRATION, MY VIN IS [XXX]. I HAD TWO NEAR-COLLISIONS IN HEAVY TRAFFIC BECAUSE THE BRAKE PEDAL IS TOO CLOSE TO THE GAS-FEED PEDAL. I COMPLAINED TO THE DEALER SUGGESTING THE PEDALS NEED MORE SEPARATION. THAT FAILING, I SUGGESTED THE DEALER TAKE THE VEHICLE BACK. HE REFUSED BOTH REMEDIES. I LEFT THE CAR THERE AND WALKED HOME. I REFUSE TO DRIVE A DANGEROUS CAR. I HAVE NO PHOTOS TO OFFER. THE DEALER HAS POSSESSION OF IT. I SUPPOSE THE BRAKE/ACCELERATOR ALIGNMENT IS PER DESIGN. I ADMIT I WEAR A SIZE 15 SHOE BUT THE SPACE FOR FEET OF MODERATE SIZE IS QUITE SMALL. I WAS WILLING TO LIVE WITH THE RESTRICTED SPACE - I DRIVE AN OLDER CR-V AND AM VERY HAPPY WITH IT. I ALMOST CRASHED IN HEAVY TRAFFIC BECAUSE THE BRAKE PEDAL OVERLAPS THE GAS PEDAL SPACE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure › Body
Filed Jun 22, 201720 milesIL

UPON EXITING VEHICLE, DRIVER'S DOOR DOES NOT CONSISTENTLY LATCH COMPLETELY.

Service Brakes
Filed Jun 19, 2017900 milesWV

I BOUGHT THIS VEHICLE 05/27/2017. A TEST DRIVE DIDN'T REVEAL A BRAKE/ACCELERATOR CROSS-OVER PROBLEM (A TEST DRIVE AROUND THE BLOCK ISN'T MEANT TO FAILURE-TEST IT). THE NEXT WEEK MY WIFE AND I TRAVELED FROM OUR HOME IN WV TO VISIT A DAUGHTER IN MI. DRIVING ON I-70 THROUGH COLUMBUS I GOT CAUGHT IN HEAVY TRAFFIC; THE DRIVER AHEAD OF US DECELERATED QUICKLY AND I HAD TO JUMP ON MY BRAKE TO AVOID A COLLISION. U WITTINGLY, MY RIGHT FOOT ALSO DEPRESSED THE ACCELERATOR. BEFORE IMPACT THE ENGINE PAUSED - YIELDING TO THE BRAKE ( LEARNED LATE THAT IS A SAFETY OVER-RIDE FUNCTION) WE WERE SCARED! I PULLED OUT OF THE TRAFFIC AS SOON AS POSSIBLE TO TRY TO UNDERSTAND WHAT HAD HAPPENED. WITH THE ENGINE STOPPED I REPEATED THE SCARY OPERATION AND DISCOVERED THAT THE FULLY DEPRESSED BRAKE PAD WAS LEVEL WITH THE GAS PEDAL. I CORRECTED THE POTENTIAL REPEAT NEAR DISASTER BY BRAKING WITH MY LEFT FOOT. ON THE WAY HOME (AGAIN IN HEAVY TRAFFIC ON I-70 I HAD ANOTHER CLOSE CALL, WITH RIGHT FOOT HOVERING OVER THE GAS PEDAL I MASHED ON THE BRAKE WITH MY LEFT FOOT. MY RIGHT FOOT WAS UNDER THE BRAKE PEDAL.MY LEFT FOOT NOW FORCED MY RIGHT FOOT TO DEPRESS THE GAS PEDAL. THE BRAKE OVER-RIDE FUNCTION SAVED US AGAIN . . . BARELY! AT HOME I COMPARED THE HR-V WITH MY 2000 MODEL CR-V. THE CR-V HAS MORE TOTAL FOOT SPACE AND THE PEDALS ARE SEPARATED SUCH AS TO PERMIT BRAKING WITH MY RIGHT FOOT. AND WHEN FULLY DEPRESSED THE BRAKE PEDAL IS MORE THAN A HALF INCH ABOVE THE GAS PEDAL. BELIEVING THERE IS A DESIGN FLAW IN THE

Vehicle Speed ControlCrash
Filed Jun 19, 2017300 milesVA

I WAS PULLING INTO A PARKING SPACE AND THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A SIGN, FLATTENING IT. IT MOVED WITH GREAT SPEED.

Vehicle Speed ControlCrash
Filed May 3, 20172,342 milesCA

TL* THE CONTACT OWNED A 2017 HONDA HR-V. WHILE REVERSING AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY ONTO A PEDESTRIAN WALKWAY WITHOUT WARNING AND COLLIDED WITH THREE VEHICLES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS LATER TOWED TO A DEALER TO HAVE THE DATA BOX INFORMATION REMOVED, BUT THE DEALER REFUSED SINCE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER LATER AUTHORIZED THE DEALER TO COMPLY WITH THE DATA REMOVAL. THE FAILURE MILEAGE WAS 2,342.

Structure › Body
Filed Apr 20, 20171,000 milesMI

FOUND WATER LEAKING INSIDE DRIVER SIDE ON THE FLOOR. TOOK THE VEHICLE TO VICTORY HONDA OF PLYMOUTH DEALERSHIP. THEY FOUND 0TFRT 841199 LOWER APILLAR INNER BODY PLUG MISSING. REPLACED PLUG. SEEMS TO BE COMMON ISSUE WITH HONDA VEHICLES. SOMEBODY NEEDS TO INVESTIGATE DUE TO BEING SO CLOSE TO THE FUSE BOX. CAN BE SAFETY CONCERN.

Electronic Stability Control (esc)
Filed Mar 20, 20172,270 milesFL

JUST BOUGHT MY 2017 HR-V AND ALREADY HAD IT TOWED AFTER PARKING IT AT MY WORKS PARKING GARAGE FOR JUST 4 HRS. THE CHECK ENGINE, AND PARKING LIGHTS CAME ON AND THE VEHICLE STARTED MOVING RAPIDLY BACK AND FORTH UP AND DOWN AND JUST STOPPED RIGHT IN THE DRIVE WAY ALMOST ACROSS BLOCKING TRAFFIC. MY INS COMPANY..THANK GOD PAID OVER $800.00 THIS TIME BECAUSE I WAS TOLD SOME KIND OF ANIMAL..RODENT MAYBE CHEWED ON SOME OF MY WIRES. ON TOP OF IT, I SIGHTED UP FOR CAR RENTAL UNDER THE EXTENDED PRO TECH SERVICES, SO I REMOVED THE COVERAGE FROM MY INSURANCE. SO I ENDED UP SHARING MY DAUGHTER'S CAR FOR THREE DAYS. VERY INCONVENIENT. !!! VERY DISSATISFIED..AND DISAPPOINTED. PS. I ALSO ASKED, IF THERE IS SOMETHING THEY CAN PUT ON THERE TO AVOID THIS FROM HAPPENING. I WAS TOLD "NO". JUST READ.. THERE IS A TAPE MADE BY HONDA THAT THEY TO AVOID THAT. GUESS, BETTER FOR THEM... IF THE RODENTS KEEP THEIR BUSINESS COMING IN!!!! IF NEEDED MY INC COMPANY CAN PROVIDE ANY PICTURE. A INSPECTOR ASSESSED THE DAMAGES. THANK YOU FOR TAKING THE TIME.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Honda HR-V → · Every HR-V year → · How the figures are calculated →