TL* THE CONTACT OWNS A 2014 HONDA CR-V. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM LIGHT CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL. THE TIRES WERE SET TO THE CORRECT PSI AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THE SYSTEM WAS WORKING UP TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/28/15*CN
2014 Honda CR-V complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
THE CARS A/C CONDENSER WAS HIT BY A PEBBLE ON THE ROAD AND IT DAMAGED ONE OF THE VEINS. NEEDS TO REPLACE WITH A NEW ONE.
WHEN DOING THE FIRST OIL CHANGE, THERE WERE SIGNIFICANT OIL LEAK AROUND TIMING CHAIN COVER.
WHILE ATTEMPTING TO STOP AT A RED TRAFFIC LIGHT, WE APPLIED PRESSURE TO THE BRAKES. HOWEVER, THE BRAKES DID NOT RESPOND AND IT APPEARED THAT THE CAR ACCELERATED. TO AVOID HITTING THE CAR IN FRONT OF US, WE TURNED TOWARDS THE SHOULDER AND UP A SMALL HILL. WE HIT A TREE ON THE SMALL HILL THAT CAUSED THE CAR TO FLIP UPSIDE DOWN. POLICE AND EMS RESPONDED TO THE SITE OF THE ACCIDENT TO REMOVE US FROM THE CAR AND EVALUATE/TREAT US FOR INJURIES.
VEHICLE BECOMES UNRESPONSIVE TO STAR UP PROCEDURE W/O PRIOR INDICATION OR WARNING. HAS HAPPENED APPROX., ON 12 INSTANCES. HAVE CALLED FOR ROAD CALLED & TAKEN IT TO DEALERSHIP WITHOUT FINAL RESOLUTION. CONTACTED HONDA OF CARSON CA. FINAL RESOLVE AFTER TWO MONTHS WAS TO HAVE VEHICLE TOWED TO DEALER FOR APPRAISAL OF SITUATION.
THE HEADREST IN THE VEHICLE IS ANGLED TOO FAR FORWARD AT THE TOP TO BE COMFORTABLE FOR PEOPLE WHO HAVE TO SIT STRAIGHT UP IN THE SEAT! THE ANGLE ON THE HEADREST SHOULD BE ADJUSTABLE FOR THOSE WHO HAVE TO SIT STRAIGHT UP. AS DESIGNED, IT IS FAR MORE COMFORTABLE TO EITHER REMOVE THE HEADREST OR TURN IT AROUND BACKWARDS. BOTH OF WHICH WOULD LEAD TO SEVERE HEAD AND NECK INJURIES IN A REAR END COLLISION. *TR
TL* THE CONTACT OWNS A 2014 HONDA CR-V. UPON TURNING THE KEY IN THE IGNITION SWITCH, THE INSTRUMENT PANEL GAUGES AND ALL THE WARNING LIGHTS FLICKERED. THE CONTACT STATED THAT THE KEY HESITATED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION WIRING HARNESS CONNECTOR FRAYED CAUSING A LOSS OF CONNECTION TO THE COMPUTER OR INSTRUMENT CLUSTER. THE TECHNICIAN STATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED IN ORDER TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V004000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. UPDATED 10/06/2017*CN
9 AM APRIL 16 POLICE KNOCKED ON DOOR SEVERAL HONDAS IN THE PARKING LOT HAD BEEN BROKEN INTO ND DRIVER AIRBAG STOLEN. CAR DID NOT START HAD TO BE TOWED TO SOUTHHONDA FOR REPAIRS. I HAVE A $500 DEDUCTIBLE AND I WANT HONDA TO REIMBURSE ME PLUS FIX THE FAULTY ALARM SYSTEM. I AM RETIRED $500 IS LOT FOR SOMETHING I DID NOT DO THANK YOU *TR
MY CRV STARTED MAKING GRINDING NOISES WITH IGNITION IN SEPT 2014, APPROX. 6 MONTHS AFTER I PURCHASED IT FROM KINGS HONDA IN CINCINNATI, OH. DURING ROUTINE SERVICE AT KINGS HONDA I INQUIRED ABOUT THE GRINDING AND WAS TOLD THAT " IT WAS THE VTC ACTUATOR IN THE CRVS AND THIS WAS A KNOWN PROBLEM TO HONDA." THE SERVICE MANAGER TOLD ME THAT HONDA WAS ISSUING A RECALL FOR THE PROBLEM SOON. I HAVEN'T SEEN A RECALL YET AND I WANT THIS PROBLEM FIXED WHILE MY CAR IS STILL UNDER WARRANTY. PLEASE ADVISE ON WHAT FURTHER ACTION I NEED TO TAKE. THANK YOU *TR
TL* THE CONTACT OWNED A 2014 HONDA CR-V. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A FIRE HYDRANT, A LIGHT BOX, AND A TREE. THE CONTACT SUSTAINED A KNEE INJURY AND A FRACTURED ANKLE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
I'M HAVING THE SAME VTC ACTUATOR PROBLEM AS MANY OTHERS ARE HAVING. STARTED AFTER FIRST OIL CHANGE. SEVERAL TIMES IN WEATHER BELOW 40 BUT HAS NOW MADE SAME GRINDING NOISE FROM 60 DEGREE DOWN. JUST NOT AS MUCH AND NOT AS BAD SOUNDING LIKE WHEN BELOW 40. ALSO HEARD IT WHILE DRIVING ON A TRIP FOR 3 HOURS AT 75MPH. HONDA CUSTOMER SERVICE ( I RECORDED CALLS )SAID THEIR JOB IS TO FIX UNDER WARRANTY . BUT THEY HAVE NO FIX AND ONLY TRIED ONCE. I WAS TOLD NOT ALL DO IT, SOMETIMES REPLACING THE PART WILL FIX IT. THEY ONLY TRIED ONCE. I TOOK IT IN 3 TIMES AND MENTION IT MORE THAN 3 TIMES BUT THEY WILL NOT EVEN TRY. MY GUESS , THEY DON'T WANT 4 FAILED ATTEMPTS ON FIXING IT. THEN YOU COULD FILE LEMON LAW ETC. THEY HAVE FOUND AWAY TO WORK THE LAWS IN THEIR FAVOR. SO NOW OWNERS ARE SCREWED. A QUOTE FROM ANOTHER COMPLAINT I READ PRETTY MUCH SUMS IT UP FOR ME EXCEPT, I BOUGHT CRV IN LONGVIEW TEXAS. LITTLE OVER 5K MILES WHEN PROBLEM STARTED. I THINK THEY SHOULD GIVE A LIFE TIME WARRANT ON THE VTCA AND ANY PROBLEM IT CAUSES THE MOTOR. BTW. I HAVE WASTED A LOT OF TIME TRYING TO FIND A FIX AND OR FOR THEM TO TAKE THE CRV BACK ETC. ALL THE TIME I WASTED TALKING TO DIFFERENT FOLKS ETC. NO ACCOUNTABILITY TO BIG BUSINESS. ". HONDA IS AWARE OF THE PROBLEM BUT IS NOT DOING ANYTHING ABOUT, HONDA, CUSTOMER SERVICE SAYS TO QUIT REPLACING VTC ACTUATORS BECAUSE IT IS NOT HELPING FIX THE PROBLEM. IT'S AN ENGINEERING PROBLEM . IT IS NOT HURTING MY CAR IN ANY WAY, SHAPE, OR FORM. " "WE ARE AWARE OF THE CONCERN
BOTH THE LOW AND HIGH BEAM HEADLIGHTS ON THIS BRAND NEW CAR ARE VERY DIM. THIS IS A HUGE SAFETY ISSUE. THE DEALER WILL NOT FIX THE PROBLEM. THEY SUGGESTED I COULD PUT AFTERMARKET REPLACEMENTS ON AS HONDA DOES NOT HAVE BETTER HEADLIGHTS. *TR
WHEN YOU COLD START THE CAR IT MAKES A GRINDING NOISE. HAVE TAKEN IT IN TO THE DEALER THREE TIMES AND THEY CAN NEVER DUPLICATE THE NOISE. I TAKE IT HOME AND IT DOES IT AGAIN THE NEXT DAY EACH TIME. I RECORDED THE NOISE AND TOOK IT TO THE DEALER. THEY ORIGINALLY TOLD ME THAT THEY DIDN'T KNOW WHAT IT WAS. THE THIRD TIME I TOOK IT IN THEY CLAIMED HONDA AMERICA WAS AWARE OF THE PROBLEM AND WERE WORKING ON IT. AFTER WAITING 6 WEEKS FOR RESOLUTION, I CALLED THE DEALER AND WAS TOLD THE SAME THING. I REQUESTED THE NUMBER TO HONDA AMERICA AND CALLED. I WAS TOLD BY HONDA AMERICA THAT THEY DIDN'T DEEM THIS PROBLEM A DEFECT AND THEY WOULD NOT FIX THE PROBLEM. I AM TRYING TO FIND OUT WHAT RECOURSE I HAVE. IF YOU LOOK ON THE DIFFERENT BLOGS AND SITES ONLINE...THEY DO HAVE A PROBLEM WITH NUMEROUS OTHER HONDA VEHICLES. ANY HELP YOU CAN GIVE ME IS APPRECIATED. *TR
TL* THE CONTACT OWNS A 2014 HONDA CR-V. WHILE DRIVING AT APPROXIMATELY 60 MPH, A LOUD POPPING NOISE SUDDENLY CAME FROM THE ROOF AREA OF THE VEHICLE. THE DRIVER DISCOVERED THAT THE GLASS SUN ROOF EXPLODED FROM THE INSIDE OUTWARD. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
THE HEADLIGHTS ARE SO DIM THAT MY FAMILY FEEL VERY UNSAFE DRIVING DURING NIGHT. WE ALMOST HIT DEER AND PEDESTRIANS. THE HEADLIGHTS ARE VERY UNSAFE. *TR
TL*THE CONTACT OWNS A 2015 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. UPDATED 8/10/15*CN
I GET A HARSH GRINDING 'METAL-ON-METAL' SOUND FROM THE CAM/TIMING CHAIN, TOP OF THE ENGINE WHEN TEMPS BELOW 40 DEGREES. VISITED WITH THE DEALER I PURCHASED AT, DIDN'T EVEN START A WORK TICKET WHEN I TOLD HIM WHAT IT WAS DOING. STATED IT WAS THE VTC ACTUATOR PROBLEM ,THEY ALL HAVE IT, REPLACING THE PART WON'T FIX IT, JUST HAVE TO LIVE WITH IT. WENT TO 2ND DEALER, SAID SAME THING BUT STARTED A WORK TICKET. GAVE ME A COPY OF A HONDA "TECH LINE SUMMARY ARTICLE" ENGINE RATTLES AFTER COLD SOAK STARTUP. AFFECTED VEHICLES, 2008-12 ACCORD, 2012-15 CROSSTOUR, 2012-14 CR-V, WE'RE CURRENTLY WORKING ON A SOLUTION BUT HAVE NO RECOMMENDED DEALER REPAIR AT THIS TIME. CONTACTED HONDA MOTOR CO. TO FILE A COMPLAINT, WE WOULD LIKE TO FIX YOUR CAR, HOW? YOU DON'T HAVE A FIX, PROBLEM SINCE 2008. ASKED FOR MY PURCHASE PRICE TO BE REIMBURSED MINUS USAGE. WAITING FOR RESPONSE FROM HONDA. WILL PURSUE DISPUTE RESOLUTION/ARBITRATION IF NEEDED. *TR
2014 HONDA CRV: IN FEB 2015 WINDSHIELD WIPERS MOSTLY DO NOT WORK AT ALL OR THEY WORK INTERMITTENTLY IN COLD WEATHER...ESPECIALLY DANGEROUS AND FRIGHTENING WHEN THEY STOPPED DURING SEVERAL SNOWSTORMS ALLOWING NO VISIBILITY. AFTER MAKING A LONG DRIVE TO FORT WAYNE DON AYRES ( AND TRYING TO FIND A DAY WHEN BOTH WIPERS AND I WERE NOT WORKING AND THAT IT WAS NOT SNOWING ON THE INTERSTATE) THE WIPERS STARTED WORKING AGAIN AFTER THE CRV WAS DRIVEN INTO THEIR GARAGE. HAD TO BRING IT BACK WHEN WIPERS NOT WORKING, WE WERE TOLD. IN THE MEANTIME CRV WAS NOT SAFE TO DRIVE IN SNOWSTORMS. ON SECOND VISIT THEY DISCOVERED THAT THE MOTOR ON THE WIPERS HAD TO BE REPLACED. A LITTLE NUISANCE PROBLEM TO THEM BUT VERY FRIGHTENING TO ME WHEN DRIVING BLIND IN SNOWSTORMS. LUCKY NOT TO HAVE HAD A WRECK OR EVEN A STROKE FROM THE FRUSTRATION OF SPENDING SO MUCH MONEY ON A VEHICLE TO STAY SAFE IN WINTER WEATHER...ONLY TO HAVE NONFUNCTIONAL WIPERS THAT MAKE IT UNDEPENDABLE IN WINTER WEATHER. HOPE THIS WILL BE HELPFUL TO SOMEONE. *TR
MORE THAN 5 TIMES WHEN STARTING THE CRV, FROM A COLD START AND 2 WARM STARTS, I GET A HARSH GRINDING 'METAL-ON-METAL' SOUND FROM THE FRONT RIGHT OF THE ENGINE. THIS IS HAPPENING ALSO WITH WARMS STARTS (2X THIS WEEK). CALLED HONDA DEALER , ROCHESTER NY WHERE CAR WAS PURCHASED NEW 6 MONTHS AGO. SPOKE TO A SENIOR SERVICE ADVISOR AND TOLD ME OUT RIGHT THIS IS A KNOW PROBLEM/DEFECT (HIS WORDS) AND HONDA IS WELL AWARE OF IT AND THERE IS NO FIX KNOWN. I ASKED FOR A DATE TO BRING MY 2014 CR-V IN AND WAS ADVISED THERE WAS NO REASON TO LOOK AT MY CAR AND TO WAIT FOR THE COLD WEATHER TO GO AWAY. HE ALLOWED ME TO QUOTE HIM THAT "THERE IS NO PROBLEM, IT'S THE VTEC ACTUATOR, NOTHING TO FIX PER HONDA USA AND ASSURED ME THAT NO, NONE DAMAGE IS ACCRUING WHEN I HEAR THE GRINDING ENGINE START NOISE." HE SUGGESTED THAT I TURN THE KEY TO THE 'ON' POSITION FOR 20 SECONDS, TURN OFF THE KEY, AND RESTART THE CAR AND I SHOULD HAVE NO ISSUES. I TRIED THAT 2X TODAY 2/28/2015 AND STILL GOT THE SAME HARSH GRINDING NOISE. THE FACT THE DEALER WON'T EVEN LET ME MAKE AN APPOINTMENT TO CHECK THIS CAR, AND WITH MUCH RESEARCH BY MYSELF, THERE IS 100'S OF THESE SAME REPORTS VIA GOOGLE, YOUTUBE VIDEOS WITH EXACT SOUNDS. I DEMAND THIS CAR TO BE FIXED, IT IS NOT STARTING CORRECTLY, AND I AM GETTING ZERO ASSISTANCE FROM THE HONDA DEALER HERE IN ROCHESTER, NY. BY THE INFORMATION GIVEN TO ME, THIS IS A KNOWN, ON-GOING DEFECT IN MANY HONDA ENGINES, AND WHEN I ASK MORE THAN 50+ PRE-SALE QUESTIONS, AT NO TIME WAS I GIVEN
THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AFTER STOPPING FOR A RED LIGHT, NOTHING HAPPENS FOR SEVERAL SECONDS WHEN TRYING TO ACCELERATE,THEN CAR JUMPS FORWARD. I HAVE COME CLOSE TO REAR ENDING THE CAR IN FRONT OF ME SEVERAL TIMES. AM GOING TO MY DEALER TOMORROW. I HAVE SEEN A NUMBER OF SIMILAR COMPLAINTS ON THE INTERNET,SO ITS NOT MY IMAGINATION. *TR
EVERY MORNING WITH TEMPERATURES UNDER 20 DEG F, THERE IS A GRINDING NOISE UPON START UP, NOISE VARIES IN DURATION BETWEEN 1-2 SECONDS.
EVERY DAY WHEN IT IS REALLY COLD OUTSIDE AND THE TEMPERATURES ARE 20 BELOW OR SO, THERE IS A GRINDING NOISE WHEN I START THE CAR UP. IT ONLY HAPPENS WHEN IT IS REALLY COLD OUTSIDE. DON'T ACTUALLY KNOW WHERE IT IS COMING FROM UNDER THE HOOD. IT ONLY LAST ABOUT A SECOND OR TWO.
ON 3 OR 4 OCCASIONS, WHEN IT IS COLD, THAT WHEN THE CAR IS FIRST STARTED, THE ENGINE MAKES A GRINDING NOISE. IT ONLY LASTS FOR A SECOND OR TWO AND WHEN I RESTART THE CAR, IT DOESN'T REOCCUR. IT ALSO DOESN'T HAPPEN EVERY TIME THAT IT IS COLD. I WAS GOING TO MENTION IT THE NEXT TIME WE TOOK THE CAR IN FOR SERVICE. I'VE READ THAT OTHER OWNERS HAVE EXPERIENCED THE SAME PROBLEM AND I SHARE THEIR CONCERN THAT THIS COULD BE DAMAGING THE ENGINE SO I WANTED TO ADD MY REPORT. *JS
FIRST THING IN THE MORNING ON COLD DAYS, SOMETIMES A GRINDING SOUND OCCURS WHEN STARTING THE ENGINE THAT LASTS ABOUT A SECOND. IT DOESN'T HAPPEN EVERY COLD MORNING, BUT IT HAPPENS FAIRLY REGULARLY ON COLD MORNINGS. I SEE THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM AND HONDA HAS NOT DEVELOPED A SOLUTION. THIS PROBLEM NEEDS TO BE FIXED TO ENSURE NO DAMAGE IS OCCURRING TO THE ENGINE. *TR
I BECAME EXTREMELY ILL FROM THE OFFGASSING OF THE TOXIC CHEMICALS IN MY NEW CAR. IT MADE ME DIZZY, NAUSEOUS, DISORIENTED, SLEEPY & LETHARGIC, GAVE ME A HEADACHE AND CAUSED BURNING TO MY LIPS, FACE AND LUNGS. IT WAS DIFFICULT TO BREATHE. A 2012 ECOLOGY CENTER STUDY SHOWS THAT THERE ARE OVER 270 CHEMICALS IN A NEW CAR, 70 OF THEM TOXIC (FORMALDEHYDE, STYRENE, BENZENE, AND TOLUENE ARE KNOWN TO CAUSE BIRTH DEFECTS, ASTHMA, LEARNING DISORDERS, LEUKEMIA AND OTHER CANCERS) MY SYMPTOMS OF BREATHING DIFFICULTY, LETHARGY AND SLEEPINESS LEAD ME TO BELIEVE THAT THESE CHEMICALS POSE A HEALTH RISK FOR SIDS IN INFANTS. THE ECOLOGY CENTER AND AN ATTORNEY FOR SOMEONE WHO SUED TOYOTA FOR THIS SAME ISSUE SAID THAT MANY PEOPLE TOLD THEM THEY ALSO BECAME ILL FROM THE TOXINS IN THEIR NEW CARS. AMERICAN HONDA EVEN TOLD ME THAT OTHER PEOPLE HAVE BECOME ILL FROM THE CHEMICALS. CONSUMERS SHOULD NOT BE EXPOSED TO THESE TOXINS. MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL PRODUCTS THAT POSE HEALTH RISKS. THEY SHOULD BE MADE TO DISCLOSE THIS INFORMATION BEFORE SOMEONE BUYS A CAR. THE DEALER WOULDN'T REFUND. THEY PUT IN AN IONIZER, WHICH THEY SAID WOULD REMOVE THE CHEMICALS. WHEN I BREATHED IN THE AIR, AFTER THEY PUT IN THE IONIZER, IT BURNED MY LUNGS SO MUCH THAT I COULD BARELY BREATHE. MY LUNGS STILL HURT. THE AMERICAN LUNG ASSOC, EPA, CALIF DEPT OF HEALTH AND JOHNS HOPKINS ALL REPORT THAT IONIZERS CREATE OZONE WHICH DAMAGES LUNGS, MAKES ANY CHEMICAL THAT IT COMES IN CONTACT WITH EVEN MORE VOLATILE AND C
TL* THE CONTACT OWNS A 2014 HONDA CR-V. THE CONTACT STATED THAT THE AFTER PARKING THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.
2014 HONDA CR-V AWD. CUSTOMER STATES THE TIRE PRESSURE WARNING SYSTEM LIGHT HAS COME ON THREE DIFFERENT OCCASIONS. *TA
I LIVE IN MINNESOTA WHERE THE TEMPERATURE GETS EXTREMELY COLD. I NOTICED MY ENGINE WAS MAKING A LOUD AUDIBLE GRINDING NOISE FOR ABOUT 2 SECONDS DURING COLD WEATHER START UPS. I SEE MORE THAN ONE WRITE UP ON THIS CONCERNING THIS EXACT NOISE. I BROUGHT THE VEHICLE TO A HONDA DEALER WHO TOLD ME THE NOISE IS: "NORMAL BUT NOT NORMAL". HE SAID HONDA IS AWARE OF THE PROBLEM BUT IS NOT DOING ANYTHING ABOUT IT. IT IS SOMETHING TO DO WITH THE VTC ACTUATOR WHEN IT GETS COLD. HE SHOWED ME AN EMAIL FROM HONDA THAT SPECIFICALLY SAYS TO QUIT REPLACING VTC ACTUATORS BECAUSE IT IS NOT HELPING FIX THE PROBLEM. IT'S AN ENGINEERING PROBLEM WITH THE VTC ACTUATOR SO REPLACING IT WITH AN IDENTICAL UNIT WILL NOT HELP.. HE THEN PROCEEDED TO TELL ME THAT IT IS NOT HURTING MY CAR IN ANY WAY, SHAPE, OR FORM. AFTER SEVERAL MORE DAYS OF LOUD GRINDING NOISES EACH MORNING; I SPOKE WITH HONDA CUSTOMER SERVICE OVER TWITTER. HONDA REPEATED WHAT THE SERVICE TECH TOLD ME THAT THEY ARE AWARE OF THE PROBLEM WITH THE VTC ACTUATOR BUT ARE CURRENTLY DOING NOTHING ABOUT IT. THEY SAID, "WE ARE AWARE OF THE CONCERN AND ARE LOOKING TO SEE WHAT WE COULD DO TO REDUCE IT". I THEN ASKED THEM TO EXPLAIN WHAT EXACTLY IN THE VTC ACTUATOR IS MAKING THE NOISE. I WAS TOLD, "I APOLOGIZE BUT INFORMATION ON WHAT IS MAKING THE NOISE IS NOT AVAILABLE"... NOT KIDDING. THEY ALSO SAID, "THE NOISE DOESN'T AFFECT THE DRIVEABILITY OR RELIABILITY OF THE VEHICLE. WE APOLOGIZE BUT CURRENTLY THERE ARE NO REPAIRS FOR THIS." I AM SUPPOSE TO BELIEV
TL* THE CONTACT OWNS A 2014 HONDA CR-V. WHEN THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH AND ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT RODENTS WERE CHEWING THE HARNESS WIRES. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON FEBRUARY 4, 2014 WHERE IT WAS DIAGNOSED THAT THE CRANK SENSOR AND HARNESS WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.
TL* THE CONTACT OWNS A 2014 HONDA CR-V. AFTER STOPPING, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5. UPDATED 03/24/15*LJ UPDATED 6/19/2015 *JS
DURING COLD WINTER MONTHS THERE IS A GRINDING NOISE FOR ABOUT 2 SECONDS WHEN FIRST STARTING THE VEHICLE, EVEN IN GARAGE. TAKING TO HONDA DEALER THIS WEEK. LOOKING AT ALL SIMILAR COMPLAINTS ONLINE, I AM NOT EXPECTING MUCH TO BE DONE. SEEMS HONDA IS AWARE OF THIS PROBLEM ON CRVS BUT CAN'T DIAGNOSE???????!!!! *TR
I STARTED MY CAR WITH THE REMOTE START AND A LITTLE OVER TEN MINUTES LATER WENT OUT TO CLEAN OFF MY CAR AND I DIDN'T WANT MY CAR TO TURN OFF WHEN THE REMOTE START TIMED OUT SO I PUT MY KEY IN THE IGNITION AND TURNED IT SO THE CAR WOULD STAY TURNED ON WHILE I CLEANED OFF MY CAR. AS I WAS CLEANING OFF MY CAR I HEARD THE DOORS LOCK WITH THE KEYS IN THE IGNITION. *TR
MOONROOF SPONTANEOUSLY SHATTERED WITHOUT ANY IMPACT FROM A FOREIGN OBJECT. *TR
DURING COLD WINTER MONTHS IN MICHIGAN, THERE IS A GRINDING NOISE FOR ABOUT 2 SECONDS WHEN FIRST STARTING THE VEHICLE. TOOK IT TO HONDA DEALER AND THEY CONTACTED AMERICAN HONDA WHO TOLD THEM THAT THIS WAS A "NORMAL PROBLEM" WITH CR-VS APPARENTLY DUE TO THE OIL PUMP NOT FUNCTIONING PROPERLY. AMERICAN HONDA WAS CONTACTED AND WAS TOLD THAT THEY ARE AWARE OF THIS PROBLEM BUT HAVE NOT INDICATED ANY SOLUTION. *TR
PREVIOUS SUBMISSION NTSB NUMBER: 10670827. PURCHASED NEW 2014 HONDA CR-V EX-L FROM SHEEHY HONDA, RICHMOND HIGHWAY, ALEXANDRIA VIRGINIA. VEHICLE WAS RETURNED THREE TIMES FOR SIGNIFICANT VIBRATIONS THROUGHOUT THE VEHICLE WHEN AT HIGHWAY SPEEDS. SHEEHY FAILED TO CORRECT THE PROBLEM, I NOTIFIED HONDA CORPORATE, WHO TRANSFERRED MY CASE(NUMBER: [XXX]) TO POHANKA HONDA, CAPITAL HEIGHTS MARYLAND. POHANKA RESEARCHED THE PROBLEM AND IDENTIFIED THE DRIVE SHAFT AS THE PROBLEM (PART NUMBER 2191A8 - PROPELLER SHAFT). DRIVE SHAFT WAS REPLACED 21 JANUARY 2015. PROBLEM HAS SUBSIDED BUT CONTINUES AT A LOWER THRESHOLD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
TL* THE CONTACT OWNS A 2014 HONDA CR-V. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED AND CRASHED INTO POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BRUISED LIP AND A FRACTURED KNEE BUT NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
THE ENGINE DOES NOT RESPOND (INTERMITTENTLY) TO THE THROTTLE. THIS MAKES FOR A VERY DICEY SITUATION WHEN TURNING ACROSS ONCOMING TRAFFIC OR ACCELERATING FROM A FULL STOP, E.G., A TRAFFIC SIGNAL. TO OVERCOME THE PROBLEM, YOU HAVE TO QUICKLY LET UP ON THE ACCELERATOR PEDAL AND JUST AS QUICKLY APPLY PRESSURE TO THE PEDAL TO GET THE ENGINE TO RESPOND. DURING THESE EPISODES THE ENGINE IS JUST IDLING. I TOOK THE CAR TO A DEALERSHIP WHICH PERFORMED DIAGNOSTICS. THE ANSWER WAS THE TYPICAL ONE THAT YOU RECEIVE FROM A DEALERSHIP: 'WE COULDN'T DUPLICATE THE PROBLEM". FROM POSTINGS ON THE INTERNET, THIS HAS BEEN A PROBLEM FOR YEARS WITH HONDA VEHICLES. IN FACT A DEALERSHIP SERVICE WRITER TOLD ME THAT HIS BROTHER HAS A HONDA WHICH HAS HAD THE SAME PROBLEM ALMOST FROM THE DAY HE PURCHASED IT. I'M NOT JUST IMAGINING THIS. THE PROBLEM APPEARS TO BE THE THROTTLE BODY RELAY OR THE THROTTLE BODY ITSELF WHICH WOULD BE VERY EXPENSIVE TO REPLACE. THIS ISN'T JUST MY IMAGINATION AT WORK. IT HAS THE POTENTIAL TO CREATE A DEADLY SITUATION. THANKS. *TR
ON COLD DAYS I HEAR GRINDING NOISE WHEN I START MY CAR, FEW SECOND NOISE THEN ITS FINE. I NOTICED IT STARTED IN DECEMBER WHEN THE COLD WEATHER HITS TEXAS. IT DOES NOT HAPPEN DAILY ONLY ON COLD DAYS AS CAR SITS IN DRIVEWAY. SOME DAYS IT WILL BE COLD AND IT WILL BE FINE AND OTHER DAYS ANOTHER COLD DAY AND IT WILL HAPPEN FOR A FEW SECONDS. MY CAR HAS SLIGHTLY OVER 8000 MILES. I FIND THIS TOO SOON TO HAVE ANY ISSUES. I TOOK IT TO LOCAL HONDA DEALERSHIP JANUARY 16 WHERE CAR SAT OVER NIGHT TO DUPLICATE THE SOUND AND THE CAR DID NOT MAKE THAT NOISE. THE WEATHER WAS IN THE 40'S AND NOISE COULD NOT BE HEARD. MY CAR WAS STILL AT DEALERSHIP ON JANUARY 19 AND AGAIN NO SOUND WAS HEARD FROM CERTIFIED HONDA TECH. I OPENED UP HONDA CARE TICKET FOR A SOLUTION AND A PUSH FROM THEM TO REPLACE THE VTC ACTUATOR. THE TECH PLAYED DUMB AND SAID I WAS THE FIRST OWNER TO HAVE THIS COMPLIANT AND THEREFORE COULD NOT PIN POINT THE PROBLEM AND COULD NOT FIX SOMETHING HE DID NOT KNOW WHAT IT COULD BE. I TOOK MY CAR FROM THEM AFTER SITTING THERE SINCE FRIDAY, SATURDAY, SUNDAY AND MONDAY JAN 19. HONDA CARE DID NOT PUSH THE ISSUE TO THE DEALERSHIP SO I AM CONSIDERING TRADING IN MY CAR. I CANNOT BE HELD ACCOUNTABLE FOR A FAULTY HONDA PROBLEM. NOW I THE CONSUMER HAVE BEEN DUPED BY THIS IGNORANCE AND LETTING THIS KNOWN ISSUE JUST SIT AROUND AND GET BIGGER WITH CONSUMERS. *TR
IT WAS THE FIRST TIME I DROVE MY BRAND NEW CR-V AT NIGHT AND THE LOW BEAM HEADLIGHTS WERE SO LOW THAT I COULDN'T EVEN TELL THAT THEY WERE ON. IT MADE IT VERY DANGEROUS TO DRIVE ON SUBURBAN STREETS WHERE THERE ARE INADEQUATE STREET LIGHTING. *TR
SEPTEMBER 2014, 2014 HONDA CRV WITH ~6K MILES STARTED MAKING A LOUD RATTLING NOISE UPON FIRST TURNING IGNITION SWITCH OVER. IT CONTINUED RANDOMLY UPON STARTING FOR ONLY 1-2 SECONDS & STOPS. AS THE WEATHER GOT COLDER, IT HAPPENED MORE OFTEN. TOOK MY CAR TO THE DEALER ON 10/15/14 & MADE THEM KEEP THE CAR OVERNIGHT TO REPLICATE PROBLEM. PROBLEM WAS DUPLICATED & DETERMINED TO BE VARIABLE TIMING CONTROL (VTC) ACTUATOR; CAR WAS UNDER WARRANTY & FIXED. DECEMBER 2014 W/ ~13K MILES SAME ISSUE RESURFACED. CONTACTED DEALERSHIP 01/14/15, HAD THEM PULL UP 10/15/14 REPAIR WORK TO REFERENCE STATED SAME ISSUE IS GOING ON. I WAS TOLD, "... YOU WILL NEED TO SPEAK W/ OUR SERVICE MANAGER XXXX AS THE MFG'R IS AWARE THIS IS A PROBLEM W/ THOUSANDS OF CARS LIKE YOURS & THEY ARE CHOOSING TO NOT DO ANY FURTHER REPAIR WORK FOR THIS PROBLEM BC IT WILL CONTINUE TO HAPPEN IF REPAIRED & THEY DON'T KNOW HOW TO FIX IT...". I WAS THEN TRANSFERRED TO SERVICE MGR & LEFT VOICEMAIL. 01/14/15 NO RESPONSE FROM SVC MGR, TO SPEAK W/ HIM AGAIN; THIS TIME I WAS NOT ALLOWED TO LEAVE A VOICEMAIL & SVC TECH TOOK MY INFO & SAID SHE WOULD PUT IT ON A POST-IT NOTE ON XXXX'S COMPUTER TO HAVE HIM GIVE ME A CALL BACK. THIS IS A KNOWN PROBLEM W/ HONDA'S GOING BACK TO 2008 INCLUSIVE OF TSB PUBLISHED DOC'S WHICH DEALERS DISMISS UNLESS CONSUMERS BRINGS THEM UP, OF WHICH DEALERS PLAY DUMB TO NOT KNOWING WHAT THE CAR OWNERS ARE TALKING ABOUT. THE PROBLEM IS NOT FIXABLE, ONLY TEMPORARILY DERAILED UNTIL REPAIR BECOMES NECESSARY AGAIN.
WHEN STARTING FIRST THING IN THE MORNING ON VERY COLD DAYS, THERE IS A GRINDING NOISE FOR A SECOND OR TWO. HAPPENS ALSO IF IT IS SITTING OUTSIDE FOR SEVERAL HOURS IN COLD WEATHER. I SEE OTHER COMPLAINTS ABOUT THIS AND AM TAKING IT TO DEALERSHIP TO SEE WHETHER IT CAN BE FIXED. MY CAR ONLY HAS 6,500 MILES ON IT AND SHOULD NOT BE HAVING ISSUES LIKE THIS. THIS IS HAPPENING ON MY SECOND CR-V AS WELL WHICH HAS ABOUT 9,000 MILES ON IT. *TR
I WAS DRIVING ON THE INTERSTATE 90 WHEN ALL OF SUDDEN EPS( ELECTRONIC POWER STEERING), VSA( VEHICLE STABILITY ASSIST) FAILURE AND LOW TIRE WARNING LIGHT CAME ON. STEERING BECAME VERY HARD TO TURN.WHEN I TOOK THE CAR TO DEALER AFTER ONE DAY OF ANALYSIS THEY TOLD THAT ALIGNMENT OF ONE THE FRONT TIRES WAS VERY OFF. EVEN THOUGH IT IS AN WARRANTY ISSUE THEY REFUSED TO HONOR IT AND BLAMED ME FOR BUMPING THE VEHICLE. I CALLED HONDA CUSTOMER SERVICE TO REPORT THE PROBLEM.AFTER ONE DAY SOME ONE FROM HONDA CUSTOMER SUPPORT CALLED AND REPEATED THE SAME THING WHICH DEALER TOLD.MY ONLY CONCERN IF THE EPS FAILURE WAS THE ISSUE BUT INSTEAD OF ADDRESSING ISSUE THEY JUST TRIED TO ESCAPE. *TR
DURING A 3500 MILE TRIP THE TIRE PRESSURE MONITORING WARNING LIGHT (TPMS) CAME ON AT LEAST 6 TIMES. EACH TIME I STOPPED AND NONE OF THE TIRES WERE LOW. I RESET THE SYSTEM AND CONTINUED TO DRIVE. EVENTUALLY, THE LIGHT CAME ON AGAIN AND I REPEATED THE SAME, STOP AND CHECK PROCEDURE, EACH TIME THERE WASN'T ANY VARIATION IN THE TIRE PRESSURE. I HAVE HAD TPMS ON OTHER VEHICLES AND NEVER HAVE I HAD A FALSE READING. THE HONDA SYSTEM IS A BASIC SYSTEM AT BEST AND FROM READING OTHER COMPLAINTS, HAS BEEN PLAGUED WITH PROBLEMS. THEIR SYSTEM IS MORE OF AN ANNOYANCE THAN BENEFIT. I WAS TOLD THE 2014'S HAD UPDATED SOFTWARE WHICH DOESN'T SEEM TO WORK. HONDA NEEDS TO DESIGN A SUITABLE FIX FOR A KNOWN PROBLEM. *TR
THE TPMS WARNING LIGHT HAS BEEN COMING ON SINCE NOT LONG AFTER THE CAR WAS PURCHASED NEW. WE ARE TOLD BY THE DEALER THAT THE LATEST SOFTWARE UPGRADE HAS BEEN INSTALLED. ANNOYING, USELESS LIGHT. CONSTANTLY RE-SETTING. *TR
THE AWD ON THE 2014 HONDA CRV FAILS WHEN THE OUTSIDE TEMPERATURE FALLS BELOW ZERO, THE ALL WHEEL DRIVE VEHICLE THEN IS JUST A FRONT WHEEL DRIVE VEHICLE. WE LIVE IN THE NORTHERN PART OF THE USA AND OFTEN DEAL WITH SNOW PACKED ROADS. WITHOUT THE AWD WORKING THIS LEADS TO DIFFICULT AND DANGEROUS DRIVING CONDITION AND AT TIMES LOSS OF CONTROL. THE DEALERSHIP HAS HAD THE VEHICLE IN 4 TIMES AND HAS BEEN UNABLE TO FIX THE PROBLEM AND AT THIS TIME HAS NOT OFFERED AND SOLUTION TO THE SITUATION, ONLY THAT THE TECH/ENGINEERS WILL LOOK INTO THE ISSUE. AT THIS TIME CAN NOT EVEN GET THE VEHICLE UP THE HILL OF OUR SNOW PACKED DRIVEWAY WITHOUT A TOW. *TR
1. 2014 POWER TRAIN -REAR PASSENGER WHEEL JUMPING/SKIPPING ON ACCELERATION. DEALER BROUGHT A LOANER,TOOK CAR AND REPLACED REAR DIFFERENTIAL..SEEMS OK SINCE....HAD 2013 CRV W/FRONT PASSENGER SIDE AXLE JUMPING ..TRADED BACK AFTER 9 MONTHS 2. 2014 ENGINE- GRINDING SOUND ON START UP. RECORDED SOUND ON VIDEO AND MECHANIC IDENTIFIED AS VTC ACTUATOR BUT SAID HONDA HAS NO FIX. SAID NO HARM WILL OCCUR W/REPETITION...HAD 2013 CRV W/SAME PROBLEM IN ADDITION TO FRONT AXLE ISSUES..AS NOTED ABOVE TRADED BACK AFTER 9 MONTHS. *TR
I PURCHASED MY 2014 HONDA CRV AWD BRAND NEW FROM THE DEALER AND WITHIN ONE WEEK OF THE SALE I TOOK THE VEHICLE IN FOR SEVICE DUE TO SEVERE VIBRATIONS THROUGOUT THE VEHICLE WHEN DRIVING AT HIGHWAY SPEEDS OF 55 MPHBOR HIGHER. THE VEHICLE HAS BEEN BACK A TOTAL OF THREE TIMES THUS FAR AND THE PROBLEM HAS NOT BEEN I WAS TOLD 1. A CUPPED REAR TIRE, 2. FRONT DRIVER SIDE TIRE WAS OUT OF BALANCE 3. TIRES WAS OVER INFLATED AND RIGHT REAR TIRE REQUIRED REPLACEMENT. IN ADDITION TO THE VIBRATION, THE TPS LIGHT HAS COME ON REPEATEDLY. HOWEVER WHEN CHECKED WITH CALIBRATED METER THE TIRES WERE WITHIN APPROPRIATE INFLATION RANGE. *TR
I STARTED BRINGING MY 2014 HONDA CR-V TO NARDY HONDA ON APRIL 12, 2014 BECAUSE THE LOW TIRE PRESSURE LIGHT WAS ON, ON APRIL 12TH THEY TOLD ME IT MAY NEED TO HAVE THE SOFTWARE UPDATED, HOWEVER AFTER HONDA MECHANICS SEEING THE CAR THEY DETERMINED IT WAS THE LATEST SOFTWARE AND NEEDED NO UPDATE. THEY SET THE TIRE PRESSURE AND RESET THE SYSTEMS DETERMINING THERE WERE NO LEEKS IN ANY OF THE TIRES. ON MAY 28TH IT CAME ON AGAIN, THEY SAID 1500 SEE TECH NOTES-TOPPED OFF AIR PRESSURE AND CALIBRATED TPMS ALL OK. ON MAY 30TH THEY SAID THEY UNINSTALLED THE SOFTWARE, RE CALIBRATED THE TIRES AND SET THEM BACK TO FACTORY SETTINGS. JUNE 14, 2014 AND THE LIGHT CAME BACK ON AGAIN. WHEN THE TIRES WERE CHECKED TODAY THEY ALL HAD THE EXACT AMOUNT OF AIR. THERE WAS NO FLATS OR LOSS OF AIR. NOW THIS VEHICLE HAS BEEN BACK FOR THE EXACT SAME ISSUE ON ALL THE FOLLOWING DATES: APRIL 12, 2014, MAY 28, 2014, JUNE 16, 2014, OCTOBER 24, 2014 CALLED HONDA CORPORATE TO REPORT PROBLEM AND SEE IF I COULD GET SOME HELP, DECEMBER 5, 2014 THEY CLAIM TO HAVE FIXED THE PROBLEM FOR GOOD AND TODAY JANUARY 5, 2015 LIGHT CAME BACK ON. I CALLED CORPORATE AND THEY TOLD ME THERE IS NOTHING THEY AN DO OTHER THAN REFER ME TO THE DEALERSHIP TO HAVE THEM LOOK AT THE CAR. I AM ONCE AGAIN GOING BACK TO NARDY HONDA ON JANUARY 6, 2014 FOR THEM TO LOOK AT THE CAR. THIS IS DISGUSTING HOW I AM BEING TREATED. THEY CANT FIX MY CAR AND WONT DO ANYTHING ABOUT IT. MY REP FROM HONDA CORPORATE [XXX] IS 1-800-999-1009 EXT[XXX], CASE # [XXX]
PURCHASED NEW 2014 HONDA CR-V ON 12/19/14. DURING THE PURCHASE THE SALES PERSON WAS SPECIFICALLY ASKED ABOUT THE TIRE PRESSURE MONITORING SYSTEM (TPMS) PROBLEM, WHICH PER THE NHTSA COMPLAINT PROCESS HAS EXISTED IN THE HONDA 2014 CR-V MODELS SINCE SEPTEMBER 2013. THE SALES PERSON WAS NOT AWARE OF ANY PROBLEMS. ASKED THE SALES PERSON TO VERIFY THE MANUFACTURE DATE OF THE VEHICLE TO BE PURCHASED AND WAS TOLD IT WAS SEPTEMBER 2014. THE NEXT DAY (12/20/14) WHILE DRIVING THE VEHICLE THE TPMS LIGHT CAME ON. THE VEHICLE HAD BEEN DRIVEN SOME 25 MILES (THE ODOMETER READ 115 MILES WHEN PURCHASED). TIRE PRESSURE WAS CHECKED AND FOUND TO BE 30 PSI PER SPECIFICATIONS. RESET THE TMPS FOLLOWING OWNER MANUAL INSTRUCTIONS. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR 12/22/14. A SOFTWARE PATCH (VERSION OHA240 DECEMBER 2014) WAS INSTALLED. HONDA CONTINUES TO MANUFACTURE AND SELL A VEHICLE WITH A KNOWN POTENTIAL SAFETY DEFECT. PAST "FIXES" DO NOT SEEM ADDRESS THE PROBLEM. WHEN WILL SOMEONE ADDRESS THIS ISSUE AND SOLVE IT?
TL* THE CONTACT OWNS A 2014 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL VIOLENTLY VIBRATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Honda CR-V → · Every CR-V year → · How the figures are calculated →