2011 Heartland North Country

Routine

Owners filed 3 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 7 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body1
000
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Furnace1
000
Electrical System1
000

7 safety recalls

Part 573 reports
Equipment17V750000
Filed Nov 22, 201719,615 vehiclesHeartland Recreational Vehicles, Llc

Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Equipment › Other › Labels15V482000
Filed Jul 30, 20151,680 vehiclesHeartland Recreational Vehicles, Llc

Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Risk. An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.

Remedy. Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.

Equipment › Recreational Vehicle/Trailer › Lpg Systems › Furnace11V335000
Filed Jun 20, 2011142 vehiclesHeartland Recreational Vehicles, Llc

Defect. HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2011 NORTH COUNTRY 30BHS AND 32BHDD TRAVEL TRAILERS. THE CORD FOR HOOKING INTO AN EXTERNAL ELECTRICAL POWER SUPPLY HAS THE POTENTIAL TO DRAPE DIRECTLY IN FRONT OF THE FURNACE EXHAUST.

Risk. THIS CONTACT COULD CAUSE DAMAGE TO THE POWER CORD WHICH COULD RESULT IN A FIRE.

Remedy. THE MANUFACTURER IS IN THE PROCESS OF DEVELOPING A REMEDY FOR THIS ISSUE. THE RECALL IS EXPECTED TO BEGIN DURING AUGUST 2011. OWNERS MAY CONTACT HEARTLAND AT 1-877-262-8032.

Equipment › Recreational Vehicle/Trailer › Lpg Systems11V159000
Filed Mar 8, 2011589 vehiclesHeartland Recreational Vehicles, Llc

Defect. HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2010-2011 NORTH TRAIL TRAVEL TRAILERS. THE SUSPENSION CAN COME IN CONTACT WITH THE LP PIPE MOUNTED ON THE FRAME UNDER THE TRAILER ABOVE THE EQUALIZER ARM. CONTINUED CONTACT COULD CAUSE A LEAK TO DEVELOP.

Risk. THIS OCCURRENCE COULD HAVE A POTENTIAL FOR A FIRE WHICH COULD RESULT IN SERIOUS BODILY INJURY AND/OR PROPERTY DAMAGE.

Remedy. DEALERS WILL CORRECT THE VEHICLES AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 15, 2011. OWNERS MAY CONTACT HEARTLAND AT 1-877-262-8032.

Wheels10V607000
Filed Dec 1, 2010527 vehiclesHeartland Recreational Vehicles, Llc

Defect. HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS EQUIPPED WITH 15"X6" WHITE SPOKE OR MODULAR DESIGN STEEL WHEELS WITH A SIX HOLE BOLT PATTERN. SOME OF THE WHEELS MAY HAVE INADEQUATE WELD PENETRATION BETWEEN THE OUTER RING AND THE CENTER PLATE DUE TO IMPROPER PLATE ALIGNMENT.

Risk. THERE COULD BE A POTENTIAL WHEEL FAILURE AND WHEEL LOSS INCREASING THE RISK OF A CRASH, OR PERSONAL INJURY.

Remedy. HEARTLAND WILL REPLACE THE WHEELS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT HEARTLAND AT 877-262-8032.

Equipment10V493000
Filed Oct 8, 2010198 vehiclesHeartland Recreational Vehicles, Llc

Defect. HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2011 NORTH COUNTRY TRAVEL TRAILERS, MANUFACTURED FROM JULY 14, 2010, THROUGH SEPTEMBER 14, 2010, EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.

Risk. A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.

Remedy. HEARTLAND IS WORKING WITH ATWOOD AND WILL REPLACE OR REPAIR THE STOVES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 22, 2010. OWNERS MAY CONTACT ATWOOD AT 1-574-266-4749 OR HEARTLAND AT 1-877-262-8032.

Equipment › Other › Labels10V124000
Filed Mar 30, 20101,354 vehiclesHeartland Recreational Vehicles, Llc

Defect. HEARTLAND HAS NOTIFIED NHTSA OF A NONCOMPLIANCE ON CERTAIN MODEL YEAR 2010-2011 TRAIL RUNNER AND NORTH COUNTRY TRAVEL TRAILERS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF PART 567, "CERTIFICATION." THE FEDERAL IDENTIFICATION LABEL DOES NOT CONTAIN THE CORRECT GROSS AXLE WEIGHT RATING (GAWR) INFORMATION. THE LABEL STATES THE GAWR FOR EACH AXLE TO BE 5,200 LBS WHEN THE ACTUAL GAWR IS 5,080 LBS.

Risk. TOWING A VEHICLE WITH THE AXLES LOADED BEYOND THE SPECIFIED WEIGHT RATING MAY RESULT IN AXLE FAILURE LEADING TO POOR VEHICLE HANDLING AND INCREASING THE RISK OF A CRASH CAUSING PROPERTY DAMAGE OR PERSONAL INJURY.

Remedy. DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE RECALL BEGAN ON MAY 14, 2010. OWNERS MAY CONTACT HEARTLAND WARRANTY/SERVICE DEPARTMENT BY EMAIL AT [email protected], OR BY PHONE AT 1-877-262-8032.

What owners reported

Newest filings
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Furnace
Filed Jan 4, 2012CA

TL* THE CONTACT OWNS A 2011 HEARTLAND NORTH COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V335000 (EQUIPMENT:RECREATIONAL VEHICLE:LPG FURNACE). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT GIVEN PERMISSION TO THE DEALER TO PERFORM THE REPAIRS. THE DEALER ALSO STATED THAT THE MANUFACTURER HAD YET TO RELEASE THE NECESSARY PARTS TO PERFORM THE RECALL REPAIRS. THE CONTACT WAS IN CONSTANT CONTACT WITH THE MANUFACTURER, BUT THE MANUFACTURER WAS NON RESPONSIVE. THE FAILURE MILEAGE WAS UNAVAILABLE.

Structure › Body
Filed Nov 15, 20115 milesNY

TL* THE CONTACT OWNS A 2011 NORTH COUNTRY TRAILER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FLOORS WERE UNEVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FRAME WAS NOT WELDED PROPERLY. THE DEALER ATTEMPTED TO REPAIR THE FRAME, BUT THEY WERE NOT SUCCESSFUL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5.

Electrical System
Filed Jun 6, 2011MN

THIS ISSUE IS RELATED TO THE NORTH COUNTRY 30 BHS BY HEARTHLAND TRAVEL TRAILER. THE 30 AMP POWER CORD COMES OUT OF THE COACH RIGHT ABOVE THE FURNACE FLUE WHICH GETS VERY HOT. WHILE CAMPING WE HAD IT PLUGGED IN AND THE FURNACE RUNNING. THE FLUE MELTED THE POWER CORD ALL THE WAY DOWN TO THE WIRES IN A VERY SHORT AMOUNT OF TIME. JUST BY CHANCE WE WENT OUTSIDE TO CHECK SOMETHING AND NOTICED THE PROBLEM. CALLED THE MANUFACTURER WHO INDICATED THAT 4 OR 5 TRAVEL TRAILERS LEFT THE FACTORY THIS WAY AND THAT IT WASN'T RIGHT. WE UNPLUGGED THE UNIT AND DID A TEMPORARY FIX ON THE CORD. WE ARE CURRENTLY ATTEMPTING TO WORK WITH HEARTLAND ON A SOLUTION, BUT SO FAR AM NOT SATISFIED WITH THE FIXES BEING RECOMMENDED. *TR

3 of 3 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
2011 — this page3700Routine
20100400Routine

Compare every North Country year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.