2011 Heartland Graystone

Routine

Owners filed 3 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Wheels1
000
Tires1
000
Structure › Body1
000

2 safety recalls

Part 573 reports
Equipment17V750000
Filed Nov 22, 201719,615 vehiclesHeartland Recreational Vehicles, Llc

Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Equipment › Other › Labels15V482000
Filed Jul 30, 20151,680 vehiclesHeartland Recreational Vehicles, Llc

Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Risk. An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.

Remedy. Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.

What owners reported

Newest filings
Wheels
Filed Oct 19, 20136,500 milesAZ

POWERKING TOWMAX TIRE DISTRIBUTED BY DYNAMIC TIRE CORP BLEW OUT AND TORE UP THE PASSENGER SIDE OF THE 5VER. THE OTHER THREE TIRES WERE EXAMINED AT A TIRE SHOP AND FOUND TO BE DEFECTIVE ALSO, BROKEN BEADS. SENT BACK TO DYNAMIC FOR INSPECTION, OF COURSE THEY DETERMINED I WAS EITHER OVERLOADED OR THE TIRES WERE OVER OR UNDER INFLATED. I'M VERY CAREFUL REGARDING MY TIRES, I CHECK THEM BEFORE EACH TRIP AND EACH STOP. I MAKE SURE THEY ARE CORRECTLY INFLATED AND I'M NOT OVERLOADED. JUST POORLY MANUFACTURED TIRES AND I WOULD NOT RECOMMEND THEM TO BE PLACED ON ANY RV. SAFETY IS IMPORTANT AND THEY, DYNAMIC TIRE CORP, SHOULD STAND BEHIND THEIR PRODUCT. *TR

Structure › Body
Filed Aug 7, 201314,000 milesAZ

TL* THE CONTACT OWNS A 2011 HEARTLAND GRAYSTONE RV. THE CONTACT STATED THAT HE NOTICED A WEAK AREA IN THE FRAME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE WHERE THE DEALER CONFIRMED THAT THE FRAME WAS UNDER A MASSIVE AMOUNT OF STRESS AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 14,000.

Tires
Filed Apr 3, 2013KS

TIRES BLEW OUT ON 5TH WHEEL AND DESTROYED BOTH SIDES IN THE TIRE AREA, TRIM, FENDERS AND SHEET METAL. ONCE ON OCTOBER 21ST AND ONE ON NOVEMBER 25, 2012. WE HAD DEFECTIVE TIRES. THEY ARE TOMAX TIRES MADE BY DYNAMIC TIRES IN CANADA. ... UPDATED 04/11/13 *BF

3 of 3 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
20120100Routine
2011 — this page3200Routine

Compare every Graystone year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.