Note that I had sent the following letter to Harley Davidson on 6/5/23 (referenced to HD Case #4985013). I had followed up with several phone calls and have received no definitive feedback regarding safety issue. As a follow-up, I am now submitting my safety concerns to NHTSA. Also see attached pictures. Dear Harley Davidson Customer Service: I am contacting you in regard to a potential safety issue which I experienced with my 2023 Harley Davidson Street Bob - FXBBS, VIN# 1HD1YYK19PB040852. When I purchased the bike, I ordered a Forward Control Kit which was initially in Chrome referenced Part # 50700061. After the dealer installed the Chrome Kit, I realized that the Forward Control Kit also came in Black referenced Part # 50700060. Since the Street Bob was a matte black, I elected to get the Black Forward Control Kit. After the kit was installed, I realized that the kit had a different Brake Pedal configuration. The black kit pedal was much lower and lacks a rubber pedal cover. This requires the operator’s foot be very forward and biomechanically decreases foot force. In addition, the lack of a rubber brake cover causes the operator’s boot to slip across and off the pedal. As a degreed Mechanical Engineer, I can appreciate the safety technology incorporated in the bike but am at a loss for the black forward pedal design. As a result, I asked the dealer to reinstall the Chrome Forward Kit for safety concerns. As a follow up, I am asking HD to respond to my letter and provide
2023 Harley-Davidson Fxbbs
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Service Brakes | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsService Brakes
Filed Aug 3, 2023PA
1 of 1 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.