2010 Four Winds Serrano

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes, hydraulic. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes, Hydraulic1
010

2 safety recalls

Part 573 reports
Electrical System15V698000
Filed Oct 23, 2015503 vehiclesThor Motor Coach

Defect. Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher ambient temperatures.

Risk. As the transfer switch fails, it may overheat, increasing the risk of a fire.

Remedy. TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000106.

Equipment › Recreational Vehicle/Trailer10V563000
Filed Nov 16, 20103,488 vehiclesThor Motor Coach

Defect. TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Risk. THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Remedy. TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.

What owners reported

Newest filings
Service Brakes, HydraulicFire
Filed Jul 7, 20115,000 milesCA

TL* THE CONTACT OWNS A 2010 FOUR WINDS SERRANO RV. THE CONTACT STATED THAT THE HYDRAULIC LIFT SYSTEM FAILED. THE PUMP WAS BURNED AND ALMOST CASUED THE RV TO CATCH ON FIRE. THE CONTACT STATED THAT THE PUMP DID NOT HAVE A SLINGER OR A K-STRAIN, WHICH WOULD KEEP HYDRAULIC FLUID FROM FLOWING INTO THE MOTOR AND PREVENT BOTH THE MOTOR AND PUMP FROM OVERHEATING. THE MOTOR HOME WAS TAKEN TO THE DEALER IN FEBRUARY WHERE THE PUMP WAS REPLACED BUT THE FAILURE RECURRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 5,000.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
20112200Routine
2010 — this page1210Routine
20090100Routine

Compare every Serrano year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 23, 2015. Source: NHTSA Office of Defects Investigation.