2013 Ford Redundant C-Max Hybrid complaints

THE CONNECTORS LEAKED INTERNALLY THROUGH THE INJECTOR AND ROTTED ALL THE PARTS. ENGINE LIGHT CAME ON AND THE CAR STARTED TO SHAKE VIOLENTLY.

ABS FAILED CAUSING CAR TO SLIDE ON SLICK SURFACE, AND AIRBAGS DID NOT DEPLOY IN FRONT END COLLISION.

WHILE DRIVING THE DOOR AJAR WENT ON. I PULLED OVER AND I NOTICED THAT THE LIFT GATE WAS OPENED (ON ITS OWN) AND COULDN'T CLOSE. I VISITED FORD AND BASED ON THE RECALL FSA 16S30 I ASSUMED IT WOULD BE COVERED SINCE THEY TOLD ME THAT THE LIFT GATE LATCH WAS DEFECTIVE. THEY INFORMED ME THAT THE RECALL ONLY COVERS ALL 4 SIDE DOOR LATCHES AND THE LIFT GATE IS NOT PART OF IT. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED,

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE DEALER LOCATED IN MENA REGION JORDAN, NOT WORKING OR COOPERATE AS WELL. MOST RECALLS HE SAID NO NEED TO DO IT AND CLAIM THAT NO PARTS AVAILABLE AND ITS NEED MORE THAN 45 DAYS TO BE AVAILABLE AND AFTER 45 DAYS HE SAID STILL NOTHING COME BACK AFTER A MONTH ETC... AND WE ARE ALL CUSTOMERS FACING PROBLEM IN CONTACTING THEN AND THE WAYS THEY ARE TREAT US IN IT IS NOT PROFESSIONAL. NOT FEEL (NOT ONLY ME) THAT THE HAVE PROFESSIONAL TEAM, I WANT TO DO ALL RECALLS BUT AFFAIR IF THEY DID MOST PROBABLY THEY WILL MAKE NEW ISSUE AND START PAID FOR SOMETHING WRONG THEY MADE :(

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/22/2017*CT UPDATED 7/11/18*JB

STEERING WENT OUT 2 TIMES TAKEN TO DEALER COULDN'T FIND A PROBLEM, CAR WAS STOPPED CALLED A TOW TRUCK ,DRIVER OF TOW TRUCK COULD NOT TURN WHEEL11/18/2016

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE STATED THAT THE PART MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER DRIVING FOR ABOUT 30 MILES AT NIGHT, I GET A BURNING SMELL IN THE INTERIOR OF THE CAR. I HAVE HAD PEOPLE STOP ME TO TELL ME THAT MY REAR TAIL LIGHTS ARE OUT. THIS HAS HAPPENED ONLY TWICE BUT I RARELY DRIVE AT NIGHT. I WAS ON THE FREEWAY THE LAST TIME AND SOME PEOPLE FOLLOWED ME TO TELL ME THAT THEY COULD BARELY SEE ME. I HAVE A BLACK CAR AND LICENSE PLATE. THE CAR IS OUR OF WARRANTY AND I DON'T KNOW IF MY EXTENDED WARRANT WILL COVE IT. I AM TERRIFIED TO DRIVE IT AT NIGHT NOW. *TR

DRIVERS SIDE DOOR HANDLE PLASTIC CHROME ON THE INSIDE HAS COME UP AND CUTS YOUR HAND. IT SEEMS TO BE A DEFECTIVE HANDLE BUT SINCE MY WARRANTY IS UP THEY WANT TO CHARGE ME $350 FOR THE HANDLE PLUS WHATEVER TIME IT TAKES TO REPLACE IT. I HAVE PUT A PIECE OF TAPE ON IT FOR NOW BUT IT LOOKS TERRIBLE.

FLAT TOWING WITH MY RV FROM A STOP HARD TURN AND ACCELERATE THE VEHICLE WILL WOBBLE OUT OF CONTROL FORCING YOU TO COME TO A,COMPLETE STOP AND THEN RE ACCELERATE FROM A STRAIGHT POSITION. YOU MAY BE FORCED TO STOP RIGHT IN FRONT OF TRAFFIC YOU JUST PULLED IN FRONT OF .WITH YOUR MOTORHOME PULLING THE CMAX . ROAD MASTER SAYS ITS FORDS FAULT FORD SAYS NOTHING

THIS IS A 2013 CAR THAT SHOULD NOT HAVE HAD TO HAVE THE STEERING RACK REPLACED AT OUR COST BECAUSE WARRANTY HAS EXPIRED, AS THIS SHOULD BE CONSIDERED A MFG DEFECT! FORD HAS HAD THIS PROBLEM WITH POWER ASSIST STEERING FOR A LONG TIME. EARLIER MODELS WERE RECALLED AND IT APPEARS TO FIX THE ISSUE FORD HAS REPROGRAMMED COMPUTER SO THAT YOU DO NOT LOSE STEERING WHILE DRIVING, ONLY AFTER YOU SHUT OFF KEY AND TRY TO RESTART. HOWEVER, THIS DOES NOT FIX THE PROBLEM. WHY IS THE STEERING FAILING, AND THE REPAIR AT$1500.00 IS COSTLY!

2013 FORD CMAX HYBRID. THIS CAR HAS HAD 2 BATTERIES ALREADY. THE CAR WENT DEAD AGAIN AFTER BATTERY WAS REPLACED 10 MONTHS AGO. CALLED THE PARTS DEPARTMENT TO SEE IF I COULD GET A REPLACEMENT. CLERK SAID IT MAYBE THE ALTERNATOR. THIS CAR DOES NOT HAVE AN ALTERNATOR. FORD PERSONNEL ARE NOT KNOWLEDGEABLE ON THIS CAR. DOES NOT GIVE ME ANY CONFIDENCE THAT FORD WILL FIX THIS PROBLEM. IT'S FRUSTRATING TO DRIVE THIS CAR AND NOT KNOW IF IT WILL START. FORD NEEDS TO FIX THIS PROBLEM.

TWICE IN PAST TWO YEARS THE RADIO HAS SUDDENLY STOPPED WORKING WHILE ENGINE RUNNING, BUT WOULD NOT TURN OFF. THUS, BATTERY WAS DRAINED OVERNIGHT WHEN CAR WAS PARKED. THE FIRST TIME THIS HAPPENED (LATE 2014 OR EARLY 2015), THE DEALER RESET THE SYSTEM AND REPLACED THE BATTERY. NO PROBLEMS UNTIL THURSDAY 4/7/16 WHEN AGAIN THE RADIO SUDDENLY STOPPED WHILE CAR WAS RUNNING, AND WOULD NOT TURN OFF, AGAIN DRAINING BATTERY BY 4/10/16. I AM CONCERNED THAT THIS IS A DEFECT, WHICH A SIMPLE RESET DOES NOT FIX.

I HAVE HAD MY 2013 FORD CMAX (HYBRID) IN A FORD AUTHORIZED SHOP AT LEAST SIX TIMES ( TWICE OVERNIGHT) FOR THE SAME ISSUE: THE INTELLIGENT ACCESS FEATURE ON THE DRIVER'S SIDE FRONT DOOR INTERMITTENTLY MALFUNCTIONS. FREQUENTLY IT WILL EITHER NOT LOCK OR NOT UNLOCK IN THE MANNER DESCRIBED IN THE OWNER'S MANUAL. AFTER TWO OR THREE VISITS TO THE SHOP, TWO REMEDIES WERE TRIED. I SHOULD MENTION TO YOU THAT THE SERVICE TECHNICIAN AT LITHIA FORD IN FRESNO TOLD ME ON MY SECOND VISIT THAT A SERVICE ADVISORY HAD BEEN ISSUED FOR THIS PROBLEM. THE FIRST REMEDY THEY TRIED WAS TO CLEAN THE SENSOR AND REPLACE A COUPLE SCREWS . THE SECOND WAS TO REPLACE THE ENTIRE HANDLE. NEITHER ONE WORKED. BY THE WAY, THE CAR IS STILL UNDER FACTORY WARRANTY. I HAVE REPEATEDLY BEEN TOLD THAT THE SERVICE DEPARTMENT, '' IS UNABLE TO REPLICATE THE PROBLEM.' THEREFORE, THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS A SAFETY CONCERN FOR SEVERAL REASONS. AMONG THEM, WHEN PARALLEL PARKED ON A BUSY STREET, A DELAY IN OPENING THE DOOR EXPOSES ME TO BEING HIT WHILE STANDING IN THE STREET. ADDITIONALLY, WHEN PARKED IN A DARK PARKING STRUCTURE IN A BAD PART OF TOWN I AM EXPOSED TO POTENTIAL ATTACK WHILE TRYING TO LOCK OR UNLOCK THE DOOR. FINALLY IN A TORRENTIAL DOWNPOUR, I HAVE GOTTEN SOAKED BECAUSE THE DOOR WOULD NOT UNLOCK.

AFTER SHUTTING THE VEHICLE OFF, THE BATTERY HAS BEEN DEAD WHEN TRYING TO RESTART (OVERNIGHT OR AFTER WORK). THIS HAS OCCURRED 3 TIMES SINCE NEW IN 2013 - ONCE AT 11,900 MILES ON 12/30/13; ONCE AT 33,069 MILES ON 7/.10/15; AND NOW YESTERDAY AT 38,XXX MILES ON 3/17/2016. THERE HAS BEEN NO WARNING, NO WARNING LIGHTS PRIOR, AND THE BATTERY HAS CHECKED OUT FINE DURING ROUTINE MAINTENANCE OCCURRING BEFORE THE INCIDENTS.

AS OF CURRENTLY THIS IS GOING TO BE THE 10TH TIME THAT THIS VEHICLE HAS BEEN AT DEALERSHIP FOR REPAIR ( FACTORY RECALLS AND REPAIRS ). THIS LAST TIME WAS BECAUSE OF A FAULTY TRANSMISSION THAT TOOK OVER 3 WEEKS TO REPAIR.

AT FIRST THE CMAC WOULD NOT START FOLLOWED BY ALL THE ELECTRICITY IN THE GOES DEAD (HORNY LIGHTS RADIO NOW HAVE EVERYTHING). I WAS THEN DRIVING AT ABOUT 45 MPH THE CAR SLOWED DOWN BY ITSELF WHILE I WAS PRESSING THE GAS TO ABOUT 5 MPH AND I COULD NOT GO ABOVE THAT. THE SLOWDOWN WAS IMMEDIATE LIKE THE CAR DOWNSHIFTED IN THE LOWER GEAR. THE DEALER SAYS THEY DO NOT KNOW WHAT CAUSED IT BUT THEY SAW THE 12VOLT BATTERY ADD A BAD CELL AND SO THEY BELIEVING THAT THAT'S WHAT COULD'VE CAUSED ALL THE PROBLEMS.I CONTACTED FORD AND THEY SAID TO LET THE DEALER HANDLE IT. MY MAIN CONCERN IS THE CAR COMING TO ALMOST A FULL STOP IN THE MITTS OF HIGH-SPEED ESPECIALLY WITH NO PRIOR WARNING OR INDICATIONS.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE THE VEHICLE WAS PARKED, IT WAS UNABLE TO BE STARTED. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE CONTACT SPOKE WITH THE MANUFACTURER WHO APPROVED THE VEHICLE TO BE TOWED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DRAINED; HOWEVER, THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

2013 FORD C-MAX HYBRID TRANSMISSION, LOUD NOISE COMING FROM TRANSMISSION AREA WHEN CAR IS IN GEAR AND MOVING. NO SOUND IN PARK AND NEUTRAL. SOUND IS INTERMITTENT.

I PARKED THE CAR IN PUBLIC PARKING TO USE PUBLIC TRANSIT. WHEN I RETURNED APPROXIMATELY 10 HOURS LATER THE BATTER WAS DEAD. NOTHING WAS PLUGGED IN AND DRAWING ANY ELECTRICITY. BATTERY WAS SIMPLY DEAD. I WAS ABLE TO GET A JUMP START AND GET THE VEHICLE HOME, I REMOVED THE BATTERY, CLEANED THE TERMINALS, CHARGED THE BATTERY OVER NIGHT AND REINSTALLED IT IN THE VEHICLE. AFTER INVESTIGATING ONLINE I SEE THAT THIS IS A COMMON PROBLEM FOR THE C-MAX AND WANT THIS DOCUMENTED. I BELIEVE THAT FORD MOTOR COMPANY PUT A BATTERY IN THIS CAR THAT IS NOT SUFFICIENT TO DO THE JOB IT WAS DESIGNED TO DO.

THUMPING NOISE COMING FROM FRONT END AT LOW SPEEDS. SOUNDS LIKE FRONT SUSPENSION IS FALLING APART.

WE COMPLAINED OF SCRATCHING SOUNDS IN THE REAR BRAKES ON 5/14/2014 AND 13K MILES. THE DEALER STATED THAT THE PADS AND ROTORS WERE WORN TO A MINIMUM WITH NO EVIDENCE OF STICKING CALIPERS. ROTORS WERE REPLACED UNDER WARRANTY. WE COMPLAINED OF THE SAME SCRATCHING SOUNDS AT 18K MILES ON 11/17/2014 AND WERE TOLD THEY CHECKED OK. WE COMPLAINED AGAIN ON 8/12/2015 OF THE SAME ISSUE AND WERE TOLD THAT BOTH THE FRONT AND REAR BRAKE ROTORS WERE RUSTED AND PITTED AND NEEDED REPLACEMENT. ON 8/26/2015 AT 25K MILES WE BROUGHT THE CAR BACK TO THE SERVICE MANAGER AND WERE TOLD THE SAME THING AND THAT FORD WOULD NOT WARRANTY THE PROBLEM. PADS WERE NOT WORN AT THIS TIME. ON 9/10/2015 WE CONTACTED FORD CUSTOMER SERVICE (CASE 7858931-N9W5D9) AND WERE TOLD THAT FORD WOULD NOT HONOR A WARRANTY. WE CONTACTED TWO INDEPENDENT MECHANICS. BOTH STATED THAT ROTORS WEARING OUT IN 13K MILES AND A LITTLE OVER ONE YEAR WAS ABNORMAL. BOTH AGREED THAT REPLACEMENT WAS NECESSARY FOR SAFE OPERATION. ISSUE: EARLY AND IMPROPER RUSTING OF BRAKE ROTORS (1 WINTER, 13K MILES) THAT COMPROMISE SAFE OPERATION.

ON REPEATED OCCASIONS SINCE THE CAR WAS 2 MONTHS OLD IT HAS GONE DEAD AFTER SITTING FOR 8-16 HOURS. IT HAS BEEN TOWED TO THE DEALERSHIP TWICE AND JUMP STARTED NUMEROUS TIMES. BOTH TIMES AT THE DEALERSHIP THEY SAID THEY PERFORMED A SERVICE RECOMMENDED IN A FORD BULLETIN TO FIX THIS KNOWN PROBLEM. IT STILL HAPPENS. NOTHING IS LEFT PLUGGED IN, NO DOORS ARE AJAR. IT HAPPENED AGAIN TODAY, JULY 23, 2015. THE DEALER SERVICE DEPARTMENT TOLD ME THEY NOW HAVE A RECALL ON THE VEHICLE THAT WILL FIX IT, BUT THERE IS NO RECORD ONLINE OF A RECALL ISSUED FOR THIS PROBLEM SINCE THE LAST TIME IT HAPPENED IN APRIL 2015.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PURCHASED VEHICLE IN MAY 2013 AND SINCE THEN 4-5 TIMES THE BATTERY HAS GONE DEAD WHILE THE VEHICLE WAS JUST SITTING PARKED. SOMETIMES FOR JUST A FEW HOURS. NOTHING HAD BEEN LEFT ON IN THE INTERIOR AND THE HEADLIGHTS ARE SET TO AUTOMATIC. HAVE HAD CAR TOWED TO DEALER 2-3 TIMES BUT THEY NEVER FIND A PROBLEM. LAST TIME IT HAPPENED WAS JUST UNDER A MONTH AGO AND I HAD IT JUMPED. THE CAR HAD BEEN SITTING FOR A COUPLE DAYS. MY HUSBAND TOOK IT TO WORK LAST NIGHT (4/4/15) AND CAME HOME AROUND 8AM. THE CAR SAT IN THE DRIVEWAY UNTIL 9:30PM WHEN HE WENT TO LEAVE FOR WORK AND IT WAS DEAD AGAIN. THIS IS A PERVASIVE PROBLEM AND NEEDS TO BE ADDRESSED MORE FULLY THAN JUST ASKING PEOPLE TO NOT LEAVE THINGS PLUGGED IN. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE BATTERY FAILED TO REMAIN CHARGED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

MY CMAX WAS WORKING FINE AFTER OWNING IT FOR ABOUT 6 MONTHS. I STARTED IT ONE MORNING AND IT WOULD NOT TURN OVER. VERY FORTUNATE TO BE AT HOME IN MY OWN DRIVEWAY. TALKED WITH DEALER AND FORD CUSTOMER SERVICE. HAD CAR TOWED CAR TO FORD SERVICE CENTER. I WAS LEAVING TOWN, HAD ENDED LEASE FOR HOME WITH NO PLACE TO LIVE THE DAY AFTER THE CAR QUIT WORKING. STAYED WITH FRIENDS WHILE FORD TRIED TO FIX CAR. AFTER A COUPLE DAYS MECHANIC FIRST SAID WATER PUMP PROBLEM, THEN RADIATOR PROBLEM. SAID THEY HAD BEEN TRYING TO REMOVE DEFECTIVE PARTS. THEY HAD CONTACTED THEIR OWN SERVICE PEOPLE AND WERE TOLD TO UNBOLT BRACKETS ABOVE PARTS TO REMOVE THEM. THEY SAID THAT WAS IMPOSSIBLE BECAUSE THE BRACKETS WERE WELDED IN. NO SOLUTION IN SIGHT AND I HAD TO LEAVE TOWN. NO CHOICE BUT TO BUY ANOTHER CAR. BOUGHT A SMALLER 2014 FORD FIESTA, BUT WENT FROM A $9K LOAN BALANCE TO A $15K LOAN BALANCE. RECEIVED TWO CMAX RECALL NOTICES FOR SUBSEQUENT PROBLEMS BECAUSE MY CMAX APPARENTLY STILL HAS MY NAME ON THE REGISTRATION FROM APRIL, 2014. IT'S NOW NOVEMBER 20, 2014. *TR

JUST BOUGHT AN OFF LEASE 2013 FORD CMAX FOR MY WIFE AND IN THE PASSENGER VISOR MIRROR I FOUND A NOTE FROM THE PRIOR OWNER STATING THAT THE VEHICLE IS A LEMON BECAUSE IT DIDN'T START 7 TIMES IN THE 2 YEARS HE LEASED IT. WHAT ARE WE IN FOR? I READ THAT NON START IS A PROBLEM WITH THE CMAX. *TR

PURCHASED THIS VEHICLE IN MARCH 2014. FIRST INCIDENCE OF A DEAD BATTERY HAPPENED AROUND JUNE OF SAME YEAR AND WHEN I CALLED THE SERVICE DEPARTMENT FROM WHERE I PURCHASED IT, THEY SAID TO HAVE IT JUMPED AND THEN DRIVE IT TO DEALERSHIP'S SERVICE DEPARTMENT. ROADSIDE ASSISTANCE CAME OUT TO JUMP BATTERY AND THEN I DROVE IT TO DEALERSHIP (ABOUT 40 MILES AWAY). TECHNICIANS DID WHATEVER TESTING ON IT AND CAME BACK TO ME AND SAID THAT SINCE I HAD DRIVEN IT SUCH A DISTANCE, IT "HAD RESET ALL COMPUTER FUNCTIONS AND THEY COULDN'T TELL WHAT WAS WRONG". THEY THEN TOLD ME THAT IF IT SHOULD HAPPEN AGAIN, TO HAVE VEHICLE TOWED TO SERVICE DEPARTMENT SO THAT THEY COULD HOOK UP COMPUTER TO IT TO SEE WHAT IS WRONG. AUGUST OF 2014, WENT TO LEAVE FOR WORK AND CAR WAS DEAD AGAIN. THIS TIME, CALLED ROADSIDE ASSISTANCE TO GET IT TOWED TO DEALERSHIP. WITH THE WAY THIS VEHICLE IS WHEN IT IS "DEAD", I COULD NOT PUT THE CAR INTO NEUTRAL TO GET IT OUT OF MY DRIVEWAY FOR TOW TRUCK, SO HE HAD TO GIVE IT A QUICK JUMP TO GET ENOUGH POWER FOR ME TO GET IT INTO STREET. TOWED IT TO DEALERSHIP, THEY RAN DIAGNOSTICS, AND DECIDED TO REPLACE BATTERY. TODAY, NOVEMBER 9, 2014, WENT TO GO GET INTO CAR AND IT WAS FOUND DEAD AGAIN. WILL BE HAVING IT TOWED TO DEALERSHIP IN MORNING TO SEE WHAT THEY HAVE TO SAY. VERY UNHAPPY ABOUT THIS ISSUE AS I REALLY DO ENJOY THE CAR. *TR

PURCHASED USED C-MAX 2013 ON OR ABOUT 15 OCTOBER 2014. VISITED FORD DEALER 3 TIMES. THE NEXT MORNING THE CAR WAS FOUND DEAD IN OUR DRIVE WAY. CHARGED THE BATTERY AT 12 AMPS FOR 2-2.5 HOURS AND READ 75% CHARGE. THERE WERE NO INDICATIONS OF BATTERY OR CHARGING SYSTEM MALFUNCTION. CALLED THE FORD DEALER AND TRIED TO DRIVE TO DEALER LOCATED 15-20 MINUTES AWAY. STOPPED AT RED LIGHT AND PROCEEDED THROUGH LIGHT WHEN GREEN. GOT TO THE GREEN LIGHT SIDE AND THE BATTERY LIGHT FLASHED FOR 2-3 SECONDS, BLINKED AND THE CAR QUIT. SPEED UNDER 10 MPH. HWY SPEED 50 MPH LIMIT. WITH THE CAR NOW IN THE OFF POSITION YOU HAVE NO POWER STEERING, NO POWER BRAKES, NO EMERGENCY FLASHERS AND NO BRAKE LIGHTS DUE TO BATTERY FAILURE. ONE DAY LATER THEY FOUND THAT THE CHARGING DC/DC SYSTEM MODULE HAD FAILED WHICH IS WHY THE BATTERY FAILED. THE BATTERY LIGHT CAME ON AT OR ABOUT 12.0 V INSTEAD OF 12.8 VOLTS WHICH WOULD HAVE INDICATED A FAILED CHARGING SYSTEM (LIKE THE OLD ALTERNATOR LIGHT BUT THIS VEHICLE DOES NOT HAVE AN ALTERNATOR). NO BATTERY/CHARGING SYSTEM MONITORING SYSTEM GAUGE PRESENT IN STANDARD INSTRUMENTATION PANEL. I BELIEVE THAT THERE IS AN ERROR IN THE COMPUTER MONITORING SYSTEM TO ALARM AT 12.0 V (DEAD BATTERY VOLTAGE) VERSE 12.8 VOLTS SHOWING A FAILED CHARGING SYSTEM COMPONENT. POSTED ALERT ON C-MAX FORM TO BUY VOLT METER TO PLUG INTO 12 V SOCKET TO MONITOR UNTIL FORD FIXES BOTH THE WARNING LIGHT AND ALSO MAKES THE CHARGING SYSTEM COMPONENTS FAULT TOLERANT (HAVE 3 OR MORE PARALLEL SYSTEM WITH

MY 2013 FORD C-MAX HYBRID BATTERY IS DEAD IN THE GARAGE AGAIN. NO ELECTRICAL SYSTEMS WERE LEFT ON OVERNIGHT. THE CAR DOES NOT HAVE A TRADITIONAL BATTERY TO START THE ENGINE; IT USES THE HYBRID BATTERY TO DO THAT. THIS IS THE 4TH TIME MY CAR IS DEAD. I CALLED AAA TWICE AND CHARGED/JUMPED IT MYSELF WITH A BATTERY CHARGER THE OTHER TIMES. I TOOK IT TO THE DEALER TWICE AND THEY COULD NOT FIND ANY ISSUES, OF COURSE. I PREVIOUSLY REPORTED POOR MPGS FOR THIS VEHICLE, I AM WONDERING IF A FAULTY BATTERY OR RELATED ELECTRICAL COMPONENTS IS THE CAUSE FOR BOTH ISSUES. I HAVE SEEN THIS PROBLEM REPORTED ON SEVERAL OTHER CONSUMER COMPLAINT WEB SITES BY MANY PEOPLE. THIS APPARENTLY IS A CHRONIC ISSUE FOR THIS VEHICLE. MY WARRANTY IS ALMOST UP, IF I AM HAVING ISSUES THROUGHOUT MY WARRANTY PERIOD WITH THIS ISSUE (WITH NO RESOLUTION), WHAT HAPPENS WHEN JUMPING THE BATTERY FAILS TO BRING THE CAR BACK TO LIFE AFTER THE WARRANTY RUNS OUT? I REQUEST AN INVESTIGATION INTO THIS COMMON ISSUE AND PRESS FORD TO FIX THE ISSUE AND EXTEND THE WARRANTY ON THE BATTERY AND CHARGING ELECTRICAL SYSTEM. *TR

WHILE DRIVING ON THE INTERSTATE WE NOTICED A NOISE COMING FROM THE LEFT FRONT TIRE AREA. WHENEVER WE STOPPED, I LOOKED AT THE TIRE AND NOTICED A LARGE BUBBLE ON THE SIDEWALL OF THE TIRE. WE PURCHASED ANOTHER TIRE AND DROVE THE CAR TO A REPAIR SHOP WHERE WE HAD THE TIRE WITH THE SIDEWALL BUBBLE REMOVED AND THE NEW TIRE INSTALLED. WE LOOKED AT THE TIRE TO SEE WHAT HAD CAUSED THE BUBBLE AND NOTICED THAT THERE WAS A LARGE SQUARE TIRE PATCH INSTALLED ON THE INSIDE OF THE TIRE NEAR THE SIDEWALL. THIS VEHICLE WAS PURCHASED AS A NEW VEHICLE AND HAD MICHELIN TIRES ON IT. THIS WAS A PROFESSIONAL PATCH ON THIS TIRE THAT HAD TO HAVE BEEN DONE AT THE TIRE MANUFACTURER OR AT WAYNE ASSEMBLY PLT. WHERE THE VEHICLE WAS BUILT. THIS IS NOT A DEALER OR HOME REPAIR. I AM DISAPPOINTED TO LEARN THAT A TIRE LIKE THIS COULD BE INSTALLED ON A NEW VEHICLE. THIS COULD HAVE CAUSED A BLOW OUT AND SERIOUS INJURY TO SOMEONE. *TR

FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. *TR

HEARD LOUD SCRAPING SOUND FROM FRONT UNDERSIDE OF VEHICLE. PULLED OVER RIGHT AWAY AND SAW THAT ENTIRE FRONT EDGE OF FASCIA AT UNDERSIDE OF FRONT OF VEHICLE HAD COME LOOSE AND WAS DRAGGING ON ROAD. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO OBTAIN AN OBJECT THAT WAS UNDER THE FRONT PASSENGER'S SIDE SEAT, THE SEAT TRACK DEEPLY CUT THE PASSENGER ON THE HAND. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PASSENGER'S SIDE SEAT WAS REMOVED AND THE SEAT TRACK WAS FILED DOWN SMOOTHLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 09/16/14*LJ UPDATED 1/20/2015 *JS

I WAS ON WAY TO WORK @ 15:30 AND I CAN NOT GET INTO MY LEASED CAR BECAUSE THERE IS CATASTROPHIC ELECTRICAL FAILURE.I CAN NOT GIVE YOU MILEAGE BECAUSE THERE IS NO WAY TO ACCESS OR READ ELECTRIC DIGITAL ODOMETER DISPLAY.FORD ROADSIDE SENT TOW TRUCK TO TOW MY FORD LEASE IN FOR CATASTROPHIC ELECTRICAL FAILURE THE TOW DRIVER ATTEMPTED TO JUMP START THAT FAILED ALSO.WAS TOWED TO SERVICING DEALERSHIP FUTURE FORD BECAUSE ORIGINAL PURCHASE/LEASE DEALER LITHIA FRESNO IS NOT AUTHORIZED TO SERVICE THEIR OWN FORD C MAX HYBRID LEASE. I AM BEGGING WHOEVER READS THIS COMPLAINT PLEASE DO SO WITH INTEGRITY AND SHARE IT WITH SOMEBODY,ANYBODY OR AGENCY WITH AUTHORITY/JURISDICTION TO OPEN CASE AND INVESTIGATE, OR DOING ANYTHING TO STOP THESE SERIOUS, POTENTIALLY DEADLY FORD CMAX FAILURES. CATASTROPHIC MECHANICAL, ELECTRICAL, SYNC SYSTEM FAILURES.THIS IS THE 3RD SEPARATE, COMPLETE, CATASTROPHIC FAILURE W THIS CMAX HYBRID IN 18 MONTHS OF MY LEASE.I WANT OTHERS TO AT LEAST HAVE THE KNOWLEDGE OF WHAT HAS HAPPENED TO US ALREADY SO THAT OTHERS MAY NOT GET HURT.FOR THE SAKE OF SAFETY OF MILLIONS AND THE INTEGRITY OF DOING THE RIGHT THING THANK YOU. *TR

DURING A TWO-LEG ROAD TRIP FROM ORANGE COUNTY, CA TO PARK CITY, UT VIA LAS VEGAS, ON THE FIRST LEG JUST OUTSIDE LAS VEGAS I GOT A WARNING MESSAGE "STEERING ASSIST FAULT:SERVICE REQUIRED". CAR DID NOT LOSE STEERING ASSIST HOWEVER AFTER THE NEXT KEY CYCLE (OFF/ON) A STEERING ASSIST FAILED MESSAGE APPEARED AND VEHICLE LOST STEERING ASSIST. THE VEHICLE WAS DRIVEN CAREFULLY TO THE NEAREST FORD DEALER . THEY TOLD ME THE FAULT WAS CAUSED BY EXCESSIVE TIRE PRESSURES (REALLY?) AND THEY HAD SET THE TIRE PRESSURES AND RESET THE FAULT CODE (C102D - EXCESSIVE FRICTION IN STEERING RACK). ON THE SECOND LEG AROUND 40 MILES FROM DESTINATION THE SAME THING HAPPENED AGAIN - SAME FAULT CODE, SAME RESULT. CAR WAS TAKEN EARLY NEXT MORNING TO NEAREST FORD DEALER IN PARK CITY. AFTER A SHORT TIME THEY DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. THEY ISSUED A LOANER CAR WHILE STEERING RACK ASSEMBLY WAS REPLACED UNDER WARRANTY. IT'S MY OPINION THAT THIS WAS A POTENTIALLY SERIOUS SAFETY ISSUE AND AFTER READING OF SIMILAR OCCURRENCES ON OTHER FORD VEHICLES, I BELIEVE FURTHER INVESTIGATION IS WARRANTED. *TR

ADDITIONAL DATA: FORD CUSTOMER SERVICE ADMITTED THE FIRST RECHARGE OF THE HYBRID WAS DONE WITH AND INADEQUATE SOFTWARE SYSTEM. ON MAY 31 THE CAR AGAIN FAILED TO START. FORD ADMITTED THAT THE SOFTWARE HAD BEEN CHANGED TO ACCOMPLISH THE LOGIC SYSTEM TO BETTER CONTROL THE CAR. IT IS NOTE HERE FORD ALSO ADMITTED THIS C MAC WAS MADE FOR PARTS FORM BOTH 2013 AND 2014 INVENTORY. MY ISSUE IS FORD HAS ACKNOWLEDGE REFUND TO BE PAID FOR LOSS IN MPG. HOWEVER FORD FAILS TO RECOGNIZE THE SCIENTIFIC FACT RECHARGING OF A DEPLETED BATTERY MARKEDLY REDUCES LIFE. I BELIEVE SAFECAR.GOV MUST FORCE FORD TO ACKNOWLEDGE THIS FAILURE: THIS MESSAGE SENT TO FORD " MY VIN NUMBER FOR MY C-MAX IS [XXX]. IT IS A SCIENTIFIC FACT TOTAL DISCHARGE OF A BATTERY FOLLOWED BY A RECHARGE LOWERS THE LIFE EXPEDIENCY OF THE BATTERY. THIS HAS HAPPENED TWICE. THE FIRST RECHARGE WAS DONE WITH A INEFFECTIVE SOFTWARE CHANGE. THE SECOND RECHARGE WAS DONE WITH AN IMPROVED SOFTWARE CHANGE. QUESTION TO BE ANSWERED BY FORD. BECAUSE OF INEFFECTIVE SOFTWARE MY BATTERY LIFE HAS BEEN REDUCED. AS A RESULT FORD IS OBLIGATED TO COMPENSATE ME FOR THESE FAILURES. MY QUESTION TO FORD IS:"WHAT WILL FORD DO TO COMPENSATE?" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON OR ABOUT12/21/2013C-MAX FAILED TO START, LATE ON RAINY NIGHT ON FEDERAL RESERVATION. HYBRID BATTERY FAILED. SHEEHY MARLOWE HEIGHTS RECHARGED HYBRID BATTERY CHANGED SOFTWARE RETURNED CAR. WITH MILEAGE REDUCTION TO 38 MPG CAR WAS DEFINED AS A MIXTURE BETWEEN 2013 AND 2014 PART BUILD. ON 31 MAY 2014 CAR AGAIN FAILED TO START. HYBRID BATTERY FAILED. SERVICED BY SHEEHY FORD SPRINGFIELD RETURNED 2 DAYS LATER WITH MILEAGE REDUCTION TO 38 MPG. REQUESTED FORD ENGINEERING REVIEW OF TWO FAILURES. NO REPORT FROM FORD AS OF THIS DATE. *JS

ONE MONTH AFTER THE ELECTRONIC STEERING MODULE FAILED (AS PREVIOUSLY REPORTED HERE) & HAD TO BE REPLACED, THE RCM MODULE FAILED. ADVANCED TRACTION CONTROL, AND AIRBAG LIGHTS WERE/ARE LIT ON DASHBOARD. I DROVE WITHOUT A FUNCTIONING AIRBAG FOR 10 DAYS WHILE BEST FORD NASHUA TRIED TO REPLACE THE MODULE WHICH IS OUT OF STOCK. YESTERDAY 6/6/14 FORD NASHUA PROVIDED A RENTAL CAR UNTIL THEY CAN GET THE PART. *TR

STOPPED TO GET GAS. AFTER FILL-UP CAR STARTED BUT STEERING WAS GONE, LIGHTS ON DASHBOARD "CHECK POWER STEERING NOW". WAS 75 MILES FROM HOME. HAD TO BE TOWED, CAR IN SHOP FOR WEEKEND UNTIL TUESDAY WAITING FOR ELECTRONIC STEERING MODULE. TOWING, CAR RENTAL AND PART REPLACED AT FORD'S EXPENSE. THERE ARE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON NEW FORD SMALL CARS ON VARIOUS INTERNET FORD CMAX FORUMS. ACCORDING TO REPORTS ON INTERNET, THIS CAN REOCCUR AND HAS HAPPENED AT SPEED AFTER THE MODULE IS REPLACED. *TR

THE WIFE JUMPED A CURB WHILE PARKING AND THE CMAX RAN INTO A BRICK PILLAR CAUSING DAMAGE TO THE FRONT END, THE AIRBAGS DID NOT DEPLOY. WIFE SAID HER FOOT WAS ON THE BRAKE AND THE ACCELERATION FROM A STOP WAS VIOLENT. *JS

VEHICLE CONTINUES TO ACCELERATE AT SLOW SPEEDS WHEN ACCELERATOR PEDAL IS LIFTED ON SLIPPERY SURFACES CAUSING VEHICLE TO SLIDE AND SPIN. COMPLETELY UNSAFE TO DRIVE UNDER THESE CONDITIONS. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

THE SECOND DAY WAS THE 1ST TIME MY CAR DIED. I TOOK TO THE DEALER AND SUPPOSEDLY THEY REPLACED BATTERY. MY CAR DIED 5 TIMES AGAIN AFTER. LAST FRIDAY 01/10/14 TOOK CAR FOR 3 RECALLS ONE WAS FOR THE BATTERY. TODAY 01/16/14 AT 04:10AM MY CAR DIED AGAIN. THIS IS VERY INCONVENIENT WHEN MY TIME IS VERY LIMITED. *TR

OUR LEASED FORD CMAX WAS PARKED THURS NOV 8TH WITH ALL DOORS LOCKED WINDOWS ROLLED COMPLETELY UP AND REMAINED UN TOUCHED,UN DRIVEN,KEYS NOT TOUCHED AT ALL UNTIL SEVERAL DAYS LATER WE CAME HOME IN OTHER VEHICLE SUN LATE MORNING NOONISH TO FIND THAT OUR LEASED FORD CMAX HYBRID HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED WITHOUT BEING TOUCHED, DRIVEN,KEYS NOT TOUCHED EITHER FOR 3 DAYS PRIOR.THE 2 KEYS THAT CAME WITH IT WERE IN THEIR NORMAL STORAGE PLACE AT OUR HOME. WHEN WE LEFT THE LEASED FORD CMAX HAD ALL 4 WINDOWS UP.THIS HAPPENED AGAIN THE FOLLOWING SUNDAY NOV 17TH 2013 MID MORNING EARLY AFTERNOON UNDER THE EXACT PARKING PLACE WINDOWS COMPLETELY UP DOORS LOCKED WE CAME HOME AGAIN FORD CMAX HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED.NO BODY ELSE LIVES WITH US OR EVEN HAS ACCESS TO THE KEYS NOR DID WE TOUCH THE KEYS AND DID NOT DRIVE THE CMAX FOR DAYS PRIOR TO EACH INCIDENT.THE 3RD TIME A SUN NOV 24TH 2013 I DID FINALLY TAKE VIDEO SHOWING THE CMAX WITH WINDOWS DOWN DOORS UNLOCKED.THIS HAS NOT EVER BEEN MENTIONED THAT IT IS POSSIBLE OR THAT OUR LEASED FORD CMAX CAN ROLL ITS WINDOWS DOWN ALL BY ITSELF MULTIPLE TIMES. *TR

THE LIFT GATE REPEATEDLY CONTINUES TO CRASH DOWN ON MY SHOULDER AND BACK AFTER HAVING TO PHYSICALLY LIFT OPEN THE LIFT GATE BECAUSE THE BUTTONS OR CONTROLS TO OPERA LIFT GATE WOULD NOT WORK WOULD NOT OPEN WITHOUT ME LIFTING IT WHEN I COMPLETELY OPENED IT AND WENT TO LEAN IN MY LEASED FORD CMAX THE LIFT GATE CAME DOWN CRASHING ONTO ON MY BACK SHOULDER NECK AS I WAS LEANING WELL INTO THE REAR HATCHBACK AREA.THIS CONTINUES REPEATEDLY HAVING TO PHYSICALLY OPEN LIFT GATE AND THEN IT CRASHES BACK DOWN ON ME WITHOUT TOUCHING ANY BUTTONS OR EVEN TRYING TO CLOSE IT.I REPORTED INCIDENT AT TIME I TOOK LEASED FORD IN AGAIN FOR RECALL SERVICE AND STILL FORD SAYS THE RECALL WORK IS COMPLETE AND THE LIFTGATE ACTUATOR HAS NEVER BEEN REPLACED AFTER MULTIPLE COMPLAINTS AND MULTIPLE ATTEMPTS TO BRING IT TO DEALERSHIP FOR SERVICE ON OUR LEASED CMAX .THIS HAS BEEN REPORTED TO FORD DEALERSHIP AND HAD TO GO INTO FORD FOR WARRANTY RECALL NOTICE OF LIFT GATE ACTUATOR WAS TO BE REPLACED AS WELL.THE LIFT GATE CONTINUES TO HAVE ISSUES AND WILL COME DOWN WHILE I AM UNDERNEATH AND IT HAS TO BE MANUALLY CLOSED AND OPENED BUTTONS WORK OCCASIONALLY NEVER FOR LONGER THAN A WEEK BESIDES IT COMES DOWN AND ACTUALLY BOUNCES BACK UP OFF MY BODY TO COME CRASH DOWN AGAIN BEFORE I CAN TRY TO GET AWAY. *TR

THE OWNERS MANUAL, THIRD PRINTING DOES NOT MATCH THE AM/FM/CD WITH SYNC CONFIGURATION OF MY C-MAX. ON NUMEROUS OCCASIONS I HAVE CONTACTED FORD ABOUT THIS ISSUE BUT HAVE BEEN STONEWALLED. THEY HAVE SENT ME A FIRST PRINTING MANUAL WHICH DOES NOT MATCH THE CONFIGURATION OF MY CAR. I HAVE SPOKEN ON THE PHONE TO THE CONSUMERS DESK NUMEROUS TIMES AND ALWAYS RECEIVED THE STATEMENT, "WE ARE SORRY" I HAVE ASKED THIS CUSTOMER SERVICE DESK TO FILE A FORMAL COMPLAINT, I HAVE WRITTEN LETTERS TO FORD AND RECEIVED NO REPLY. I NEED HELP FROM YOUR OFFICE REQUIRING FORD TO PRODUCE AN OWNERS MANUAL THAT MATCHES THE CONFIGURATION OF MY C-MAX. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE LACK OF KNOWLEDGE OF HOW THE VOICE OPERATED SYSTEM WORKS. IT IS IMPOSSIBLE TO BE SAFE IF THEIR ARE NO OPERATOR INSTRUCTIONS. *TR

AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR