PAINT IS PEELING OFF, DOWN TO THE SHEET METAL & RADIO MAKES HIGH PITCHED WHINE & STATIC.
1997 Ford Mustang complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
THE HEATER FAILED VEHICLE OVERHEATED AND CRACKED THE ALUMINUM HEAD.*ET
THE DRIVER'S SEAT MOUNTING BRACKET WAS BROKE WHEN I SAT DOWN. THERE WAS NO ACCIDENT OR NO BREAKING. IT BROKE WITH NO PRESSURE ON IT.
REPORTED ABS LIGHT CONTINUALLY ON; ABS CONTROL MODULE ORDERED 09/04/1999 (COST TO OWNER FOR PART: $600+). PART WAS RECEIVED AND TO BE INSTALLED 11/11/1999, HOWEVER, NEW PART WAS ALSO DEFECTIVE AND PART WAS RE-ORDERED. IN CHECKING, THE TECHNICIAN FOUND ANOTHER PROBLEM WITH ABS--PART ESTIMATED AT $800. RECEIVED BOTH PARTS AND INSTALLED ON 11/30/1999. $500 WAS APPLIED UNDER "WARRANTY." OWNER STILL HAD TO PAY TOTAL OF $900+ FOR PARTS AND LABOR FOR A SYSTEM (ABS CONTROL MODULE AND ABS HCU UNIT) THAT SHOULD NOT HAVE FAILED IN A CAR THIS NEW! ALSO, IF THE PART ORDERED THE FIRST TIME WAS ALSO DEFECTIVE, IT WOULD SEEM THAT THERE COULD BE A MAJOR PROBLEM WITH THESE PARTS AT MANUFACTURER'S LEVEL. *AK
CONV FRAME IS CUTTING TOP(CAN BE EASILY SEEN), DEALER SAYS IS VANDALISM AND WILL NOT REPLACE, TOP SHOP SAYS IF REPLACE FRAME WILL DO SAME THING, DEALER WILL NOT REPAIR FRAME
WHEN CLUTCH IS HOT, VEH IS HARD TO SHIFT INTO SECOND AND THIRD GEAR, I FOUND TWO TSB'S, DEALERSHIP SAYS THEY CANNOT FIND PROBLEM AND I ASKED THEM ABOUT THE TSB'S, THEY SAID THEY NEW OF NONE AND SAID THE FULLY RESEARCHED IT, NO ACTION WAS PERFORMED BY DEALERSHIP, LEARNING MY LESSON ABOUT BUYING A FORD,
THE CHECK ENGINE LIGHT STAYS ON IN THE CAR, AND THE ENGINE KEEPS MISSING, CONSUMER TOOK IT TO FORD 5 TIMES AND PRIVATE MECHANIC 6 TIMES, NO ONE CAN FIGURE OUT WHAT'S WRONG WITH IT.*ET
NO SUMMARY.
CAR PURCHASED 9/97 FACTORY DELIVERY BRAKE PROBLEMS CONSTANTLY SQUEEKING METAL CLINGING, BOOT COVER NEVER LOCKS, TRANSMISSON FAILURE TWICE, LEAKS AROUND WINDOW SEALS
SEAT BELTS JAM, DON'T RETRACT, CAN'T PULL OUT TO PUT ON. SEAT BELT MATERIAL FOLDS OVER CAUSING DOUBLING OF FABRIC AND JAMMING IN GUIDE MECHANISM.
NO SUMMARY
WHILE DRIVING VEHICLE APPROX. 45MPH HOOD SUDDENLY POPPED OPEN. THIS CAUSED THE DRIVER'S VIEW TO BE OBSCURED & COULD CAUSE A ACCIDENT. *AK
SEAT BELT ON THE DRIVER'S SIDE DOES NOT RETRACT. THE BELT IS HANGING OUT OF MECHANISM. THE DEALER HAS BEEN NOTIFIED ABOUT THE PROBLEM. THE PROBLEM HAS NOT BEEN CORRECTED. *AK
ENGINE CHECK LIGHT CAME ON, AND CONSUMER HAD TO ADD COOLANT INTO VEHICLE DUE TO A LEAK WITHIN THE INTAKE MANIFOLD. *AK
I PULL INTO MY GARAGE TO RETREIVE SOMETHING FROM ON TOP OF MY WASHING MACHINE. I PUT THE CAR INTO PARK AND BEGAN TO EXIT THE VEHICLE. THE ENGINE WAS STILL ON AT THIS TIME. I WAS ABOUT 3/4 OUT OF THE CAR STANDING WITH ONLY MY RIGHT FOOT STILL INSIDE . WHEN ALL OF A SUDDEN THE CAR BEGIN TO BACK OUT BY ITSELF IN REVERSE DRAGING ME WITH IT ABOUT TEN FEET BEFORE I COULD FREE MYSELF. I TRIED TO GET TO THE BRAKE BUT THE DOOR OF MY CAR WAS TO THE WALL OF THE GARAGE AND THE DOOR TOOK ME WITH IT. SLAMMING ME AGAINST MY WATER SOFTNER GARAGE SPRINGS AND PLANTER BOX OUTSIDE OF THE GARAGE. I WAS THEN ABLE TO FREE MYSELF. THE CAR CONTINUED DOWN THE DRIVEWAY ACROSS THE STREET INTO MY NEIBHORS YARD BEFORE STOPPING. WHEN I GOT TO THE CAR THE GEAR WAS IN REVERSE. I SUBSTAINED MANY CUTS AND BRUISES AS A RESULT OF THIS INCIDENT. I CONTACTED FORD ABOUT THIS MATTER 08-02-99 AND THEY SEEM TO NOT BE INTRESTED. ALL THEY SAID WAS UM!! UM!! REALLY. IF WE HEAR ANYTHING IN THE FUTURE WI'LL NOTIFY YOU. WITHOUT ANY INFORMATION, MY NAME OR PHONE NUMBER HUNG UP.
NO SUMMARY
DRIVER'S SEAT TRACK LEVELED OUT AND CAUSED DRIVER'S SEAT TO MOVE FRONTWARD UNEXPECTEDLY WHICH COULD HAVE CAUSED LOSS OF CONTROL. DLR REPLACED SEAT TRACK. PROBLEM REOCCURRED. ALSO TORQUE CONVERTER NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE WAS PARKED IN THE GARAGE AND A FIRE STARTED BY A DEFECTIVE HEADLIGHT WIRE WITHOUT ANY PRIOR WARNING. PLEASE PROVIDE FURTHER INFORMATION. *AK
FIRST THE CAR HAD TO BE REPAINTED. THEN THE ALTERNATOR HAD TO BE REPLACED. NEXT THE WHOLE REAREND HAD TO BE REBUILT BECAUSE THE PINION AND PINION BEARING WENT BAD. THIS COULD HAVE CAUSED A MAJOR ACCIDENT. THE CAR VIBRATES EXCESSIVELY WHEN YOU'RE ON THE EXPRESSWAY. IT IS HARD TO GET INTO 5TH GEAR. IT HAS POPPED OUT OF GEAR ON SEVERAL OCCASSIONS WHILE ON THE EXPRESSWAY AT 70 MILES PER HOUR. THE SPARK PLUG WIRES HAD TO BE REPLACED. CURRENTLY THE CAR KEEPS STALLING WHEN PULLING OUT OR ACCELERATING AND THE CHECK ENGINE LIGHT COMES ON. IT HAS BEEN IN THE SHOP 3 TIMES SO FAR FOR THIS LATEST PROBLEM. IT IS STILL NOT FIXED, AND I DON'T THINK THEY KNOW WHAT'S WRONG WITH IT.
POWER STEERING/BRAKE BOOSTER HOSE REPLACED, NOW STRONG VIBRATION IN BRAKE PEDAL AND AT BRAKE BOOSTER, AND LOUD AUDIBLE HUM, NO NOISE/VIBRATION PRIOR TO REPLACEMENT, DEALER SAYS NEW LINE DIFFERENT THAN ORIGINAL BUT IS ONLY REPLACMENT AND CAN DO NOTHING FURTHER - I'M CONCERNED THAT VIBRATION MAY CAUSE BRAKE FAILURE SINCE POWER STEERING SHARES PUMP WITH BRAKE BOOSTER. *AK
ALL 4 TIRES "DRY ROTTED" OR CRACKED WHERE SIDEWALL MEETS TREAD, BFG REP SAYS NOT A PROBLEM UNTIL BELT IS SHOWING THROUGH SIDEWALL, OFFERED "GOOD WILL" 25% OF COST TO REPLACE - I'M CONCERNED THAT TIRE FAILURE MAY OCCUR( DOT NUMBER: TIRE SIZE: 245/45 17 )
THE SWAY BAR BROKE DUE TO INADEQUATE WELDS, WHICH COULD CAUSE VEHICLE TO DROP AND MAY RESULTIN A VEHICLE CRASH. PLEASE PROVIDE FURTHER INFORMATION.*AK
SUSPENSION PULLS TO THE LEFT. TRANSMISSION WOULD NOT GO INTO REVERSE OR GRINDS. ENGINE LOSES POWER WITH ENGINE LIGHT ON. BRAKES PADS ON LEFT SIDE METAL TO METAL. SECOND BRAKE JOB. ALL PROBLEMS STILL EXISTAS.
WHEN DRIVING AT ANY SPEED THERE IS SOME KNOCKING NOISE COMING FROM VEHICLE AND VEHICLE IS STALLING. ALSO, ENGINE CHECK LIGHT KEEPS COMING ON. CONSUMER CAN'T DETERMINE THE PROBLEM. *AK
NO SUMMARY
THIS CAR HAS HAD 10 DEFECTS WITHIN THE PAST YEARS. NO SAFETY DEFECTS MENTION WITHIN SUMMARY. *AK( DOT NUMBER: )
APPLYING PARKING BRAKE, SUDDENLY GIVES WAY. REPLACED, HELPED SOME. RARE, UNEXPECTED. MANY REPORTS IN NHTSA. DEALER CLAIMS CAN'T FIND PROBLEM. SAY FORD HAS NO INFORMATION ON PROBLEM. BAD IN SF,CA! *AK
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
@ 7000 MILES THE TRANSMISSION ASSEMBLY WENT OUT & HAD TO BE REPLACED. AT 14000 MILES FRONT END MISALIGNED, NEEDED 2 NEW FRONT TIRES & ALIGNMENT, @ 21000 MILES DRIVERS WINDOW QUIT, @ 21797 BRAKES BEGAN GRINDING NEEDED REPLACEMENT PADS,@ 21000 MILES ENGINE STARTED SPARK KNOCKING & CONTINUES TO DATE. 5 ATTEMPTS TO CORRECT NOT CORRECTED.@27,462 MILES DEALER DECARBONED ENGINE & AGAIN 300 MILES LATER. STILL SPARK KNOCKING. BEGINING LEMON LAW PROCESSES 3/28/99. *AK( DOT NUMBER: )
NO SUMMARY LISTED FOR THIS VEHICLE.
PASSENGER'S SIDE REAR CALIPER GOT STUCK AND BURNED THROUGH REAR BRAKE PAD, CAUSING EXTENDED STOPPING DISTANCE. PLEASE PROVIDE FURTHER INFORMATION AND VIN#. *AK
ENGINE OVERHEATED CAUSING A/C TO SHUT OFF. NLM
SEAT BELT JAMMED. NLM
POWER STEERING PUMP FAILED. YH
AIR COMPRESSOR FAILED. YH
ANTI-BRAKE SYSTEM COMPUTER FAILED. *YC
SEVERE CLUTCH PEDAL VIBRATION AND CHATTER...THE CLUTCH, THROW OUT BEARING AND PRESSURE PLATE HAVE BEEN REPLACED 3 TIMES AND THE FLYWHEEL ONCE...THEY ALSO HAVE REPLACED THE ENTIRE CLUTCH PEDAL ASSEMBLY AND CABLE...TOMORROW I WILL TAKE IT IN AGAIN AND HAVE A NEW "REDESIGNED" THROW OUT BEARING INSTALLED...THIS IS EITHER A DESIGN FLAW OR A PROBLEM THAT SHOULD HAVE ALREADY BEEN RECTIFIED.
CAR HAD BEEN RUNNING HOT WITH ANIT-FREEZE IN ENGINE. CAR FINALLY OVER HEATED AND WAS TAKEN TO "BP GAS STATION, 4499 ROSWELL RD., ATLANTA GA 30342, 404/255-5341 OR 404/252-8204 CHUCK ALLEN MANAGER " MR. ALLEN 1ST SAID TIMING GASKET FAILED & WOULD COST $200 TO FIX. THEN WHEN HE REMOVED TIMING COVER FOUND A MAJOR CRACK IN IT NEXT TO A BOLT HOLE, "STRESS POINT" & THAT IT WOULD COST OVER $500 TO FIX NOW. ALSO STATED THAT THIS FAIRLY NEW CAR WITH LOW MILES SHOULD NOT BE HAVING THIS KIND OF PROBLEM AND THAT IT IS MORE THAN LIKELY A DEFECT FROM MANFACTURER. CAR HAD BEEN TO "BANNER FORD, 1665 SCOTT BLVD, DECATUR GA 30033, 404/633-4005, STEPHEN C. WATSON, SR." ON 08/18/98 WITH 34,143 MILES "CAR STILL UNDER A 3Y/36M WARRANTY" FOR RUNNING HOT & STALLING IN TRAFFIC. THEY REPLACED FULE GAGE TANK UNIT, BUT SHOULD HAVE NOTICED OIL & ANTI-FREEZ DRIPPING DID NOTHING. 10/24/98 CAR BACK TO BANNER 36,440 MILES "440 MILES OVER WARRANTY" - THEY GAVE AN OIL CHANGE & TOP OFF FLUIDS AGAIN THE FACT THAT THE CAR IS DRIPPING OIL & ANTI-FREEZE HAS NOT BEEN EITHER NOTICED OR JUST NOT MENTIONED & REPORTED. TWO MONTHS LATER THE ENGINE FINALLY GIVES OUT AND THE CARS IS "2,100 MILES" OVER WARRANTY & THE DEALERSHIP, TIDWELL, WHERE PURCHASED "SVC MANAGER" SAYS I'M OUT OF LUCK AND WITH AN ATTITUDE! COULD YOU PLEASE INVESTIGATE OR ADVISE ME, SINCERELY,.......SHELBY PEASE
THE TRANSMISSION CANNOT BE SHIFTED INTO REVERSE IN ANY RELIABLE MANNER. OBVIOUS PROBLEM SINCE DAY ONE. REPORTED TO FORD, THEY RETURNED WITH NO PROBLEM FOUND. CANNOT SHIFT INTO REVERSE UNDER ANY EMERGENCY CONDITION IF SUCH A SITUATION ARISES. FOR A PERIOD OF 2 MONTHS, AT 18000 MILES, HAD INTERMITTENT GRINDING WHEN UPSHIFTING FROM 1ST TO 2ND GEAR WHEN COLD. NOT REPORTED TO FORD SINCE NOT CONSISTENT ENOUGH AND DID NOT WANT TO BOTHER WITH NO PROBLEM FOUND RESPONSE. PROBLEM HAS SINCE GONE AWAY (FOR NOW). RECENT INCIDENT, HAD TOTAL FAILURE OF CLUTCH CABLE ASSEMBLY. COULD NOT SHIFT INTO GEAR AFTER STOPPING AT TRAFFIC LIGHT. I WAS STUCK IN THE MIDDLE OF THE INTERSECTION AND FORCED TO ABANDON CAR IN THE MIDDLE OF A VERY BUSY ROAD. ONE INDIVIDUAL SWERVED TO MISS MY CAR AND ALMOST CAUSED A MULTI CAR ACCIDENT. FORD DID REPLACE UNDER WARRANTY. THEY DID MENTION THAT CLUTCH NEEDS REPLACEMENT FOR POSSIBLE DAMAGE TO CABLE FAILURE. NO WORD FROM FORD IF THIS IS UNDER WARRANTY.
AFTER HEARING A STRANGE NOISE IN THE REAR END OF THE VEHICLE WHILE DRIVING AT SPEEDS NO MORE THAN 45 MPH, THE VEHICLE WAS TAKEN TO THE DEARLERSHIP WHERE IT WAS PURCHASED. I WAS GIVEN AN ORIGINAL ESTIMATE OF $250., AND THE NEXT DAY WAS TOLD ALL THE BEARINGS IN THE REAR-END INCLUDING THE AXELS HAD TO BE REPLACED, DUE TO POSSIBLE FACTORY DEFECT. I PHONED FORD MOTORS THE FOLLOWING DAY AND WAS TOLD I WOULD HEAR SOMETHING WITHIN A DAY OR TWO. AFTER PICKING UP MY VEHICLE, AND PAYING THE $1,474.82 FOR THE REPAIR, WAS TOLD BY FORD A WEEK OR SO LATER THAT I NEVER SHOULD HAVE PAID FOR THE REPAIR UNTIL I HAD RECIEVED DISPOSITION FROM FORD MOTOR COMPANY. HOWEVER, THE DEALERSHIP WOULD NOT RELEASE THE VEHICLE UNTIL THTE SERVICE WAS PAID FOR, AND I HAD A NEW JOB TO REPORT TO ON 9/23/98, IN SALEM, NH. ALL THE PARTS REMOVED FROM THE VEHICLE ARE LOCATED AT MY FORMER RESIDENCE IN CALIFORNIA. I HAVE WRITTEN VARIOUS LETTERS, AND MADE MANY PHONE CALLS WITH NO FURTHER ASSISTANCE OBTAINED IN THIS MATTER. REAR-AXLES SHOULD LAST MORE THAN 40,000 MILES.
CONSUMER WILL PROVIDE VIN.# UPON RECEIPT. CONSUMER WAS DRIVING APPROXIMATELY 85MPH WHEN HE APPLIED THE BRAKES AND LEFT FRONT BRAKE LINE SEPARATED AT THE CRIMP. CONSUMER HAD A HEAD-ON COLLISION INTO A TIRE BARRIER / CEMENT WALL. VEHICLE WAS A TOTAL LOSS. FORD CAME OUT AND TOOK THE BROKEN BRAKE LINE FROM THE CAR, AND CONSUMER HAS HEARD NOTHING YET. *AK
THERE IS NOT A SAFETY ISSUE, JUST A 2+ SECOND DELAY IN THE ACCELERATION WHEN PUNCHED.
BOTH OF THE FRONT BRAKE HOSES FAILED, CAUSING COMPLETE FRONT BRAKE LOSS. DEALER STATES THAT THIS OCCURRED DUE THE BRAKES OVERHEATING. *AK CONSUMER HAD A REPLACEMENT HOSE INSTALLED AND WHILE BLEEDING THE BRAKES, THE LEFT FRONT HOSE FAILED, BOTH FAULTY HOSES APPEARED TO HAVE MELTED OUT OF THE CALIPER FITTING, THE DEALER STATED THAT IT WILL NOT BE COVERED UNDER WARRANTY DUE TO FAILURE OCCURRING WHILE ON A RACE TRACK. *SLC
MANUAL TRANSMISSION CRACKED AT LESS THAN 20,000 MILES AND IS LEAKING TRANSMISSION FLUID.
CABLE LINKAGE CAME LOOSE FORM THE CARBORATOR AND COULD HAVE CAUSED AND ACCIDENT.
TRANSMISSION MAKES NOISE AND CAR JUMPS OUT OF GEAR.
BRAKE LINE FAILURE.
INTERMITTENTLY THE WINDSHIELD WIPERS WILL NOT WORK. THE DEALER HAS BEEN NOTIFIED. *AK
TRANSMISSION FAILED. ALSO REAR END AXLE MALFUNCTIONED, CAUSING VEHICLE TO VIBRATE.
CONNECTING PART TO GAS TANK CAME LOOSE RESULTING IN LEAKING GAS.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Ford Mustang → · Every Mustang year → · How the figures are calculated →