Page 29 of 34 · complaints 1,401–1,450 of 1,655

2016 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Air BagsCrash2 injured
Filed Apr 16, 201960,000 milesME

TL* THE CONTACT LEASED A 2016 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWERVED INDEPENDENTLY, ROLLED OVER TWICE, AND LANDED IN A WET FIELD. THE CONTACT WAS UNSURE IF THE DRIVER BLACKED OUT. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO THE BODY AND WHIPLASH. THE PASSENGER ALSO SUSTAINED BRUISES AND WHIPLASH FROM THE SIDE WINDOW THAT WAS WRAPPED AROUND HER. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-152226495. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Apr 11, 201990,000 milesFL

PUT THE VEHICLE IN PARK AND IT PROCEEDED TO CONTINUE TO DRIVE. HAD TO USE THE EMERGENCY BREAK TO STOP CAR FROM MOVING. AFTER THAT THE CAR WOULD NOT START AND IT WAS TOWED TO DEALER. IT SHOULD BE NOTED MY CAR WAS AT THE DEALER FOR MONTHS FOR THE SAME CAR AND THEY STATED THE PROBLEM WAS FIXED.

Unknown or Other
Filed Apr 10, 201960,000 milesIN

VEHICLE WAS REFLECTING IN PARK ON THE SHIFTER, BUT THE CAR WAS STILL IN DRIVE AND ROLLING WHILE IN A FAST FOOD DRIVE THRU. THE SHIFTER GOT LOCKED EVENTUALLY IN PARK BUT CAR WAS STILL MOVING. HAD IT TOWED AND THEN CAR WOULDN'T START DUE TO SHIFTER BEING LOCKED. BUSHINGS AROUND TRANSMISSION SHIFTER WERE BROKEN. ON SECOND OCCASSION WENT TO START CAR AND WOULD NOT START DUE TO BUSHINGS ON TRANSMISSION BEING BROKEN. MANUFACTURER RECALL 18S20 NHTSA RECALL # 18V471. FORD HAS REFUSED TO REIMBURSE ME OR FIX THIS ISSUE. IT HAS COST OVER $300 IN UNPLANNED EXPENSES AS WELL AS SAFETY ISSUES. CAN PROVIDE DOCUMENTATION UPON REQUEST

Electrical System
Filed Apr 8, 2019TN

WITHIN THE PAST 4 MONTHS, AS OF TODAY, APRIL 08,2019, I HAVE FOUND ALL MY WINDOWS DOWN ON MY VEHICLE WHEN PARKED. IT HAS HAPPENED TWICE AT WORK, ONCE AT HOME, AND ONCE AT SHOPPING MALL. ON TODAY, APRIL 08,2019 I ENTERED WORK AT 5:45AM(LIGHT RAIN). AT 9:30AM, I EXITED MY WORK AREA TO GO TO ANOTHER BUILDING, AND FOUND ALL FOUR(4)OF MY WINDOWS DOWN AND IT WAS POURING DOWN RAINING. MY VEHICLE WAS ALSO FULL OF HOUSEHOLD ITEMS PURCHASED. I WOULD LIKE TO KNOW IF THIS PROBLEM HAS BEEN REPORTED BY ANY OTHER OWNERS OF THIS CAR. I THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT AND LOOK FORWARD TO A RESPONSE.

Steering
Filed Apr 4, 2019102,315 milesMD

STEERING WILL STOP WORKING.

Engine
Filed Mar 27, 201979,000 milesTX

IN MAY OF 2017 MY TRANSMISSION WAS CAUSING MY CAR TO JERK FORWARD SEVERELY WHEN EVER I TRIED TO PUT ON THE GAS. A FORD DEALERSHIP REPLACED/FIXED MY TRANSMISSION WHICH WAS UNDER WARRANTEE AT THE TIME. NOW, LESS THEN 2 YEARS LATER AND 22,000 MILES LATER THE EXACT SAME THING IS HAPPENING AGAIN. I BROUGHT IT TO A MACHINIC WHO SAID TO FIX IT, THEY WOULD HAVE TO BASICALLY DO THE EXACT SAME THING THE FORD DEALERSHIP DID TO FIX IT BECAUSE THE TRANSMISSION IS SHOT! NOW I AM JUST OUT OF WARRANTEE I HAVE TO FOOT THE BILL. IT WAS BAD ENOUGH NEEDING A NEW TRANSMISSION JUST A YEAR AFTER GETTING THE CAR, BUT THEN NEEDING ANOTHER NEW TRANSMISSION LESS THEN 2 YEARS LATER IS NOT RIGHT? FORD HAD BEEN NO HELP!

Fuel/Propulsion System
Filed Mar 21, 201946,000 milesNY

I'M LOSING HAS VERY FAST

Wheels › Lugs/Nuts/Bolts/Studs
Filed Mar 21, 201960,000 milesOH

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE TIRE DEFLATED. THE CONTACT WAS UNABLE TO CHANGE THE TIRE DUE TO THE SWOLLEN LUG NUT CAUSED BY MOISTURE OVER TIME. THE VEHICLE WAS TAKEN TO GERMAIN HONDA OF DUBLIN (614-764-9449, LOCATED AT 6715 SAWMILL RD, DUBLIN, OH 43017) WHERE THE TECHNICIAN USED A MORE SOPHISTICATED PLIER TO REMOVE THE LUG NUT AND REPLACE THE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNKNOWN. *TT *TR

Unknown or Other
Filed Mar 14, 201953,000 milesFL

AFTER TURNING THE CAR ON AND STARTING TO DRIVE, THE CAR RANDOMLY WILL START TO LOSE POWER. THE CAR WILL THEN JUST STOP MOVING. THE CAR IGNITION WILL STILL BE IN THE ON POSITION AND IN DRIVE GEAR. IT DOESN'T DO IT ALL THE TIME RANDOMLY THROUGHOUT THE DAY. IT SOMETIMES WILL HAVE CUT THE POWER OFF TO PRESERVE POWER AND THEN CUT OFF AFTER THE CAR STARTS TO SLOW DOWN.

Engine
Filed Mar 9, 2019AL

2016 FORD FUSION ES STALLS OUT DURING DRIVING DOES NOT MATTER IF VEHICLE IS STATIONARY OR IN MOTION STALLS HAVE OCCURRED IN PARKING LOTS HIGHWAYS AND ROADS THIS PROBLEM OCCURS AT RANDOM TIMES YOU MUST STOP VEHICLE PUT IN PARK AND RESTART

Engine
Filed Mar 5, 201975,104 milesCA

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE MAKING A LEFT TURN DOWN A HILL, THE STEERING FAILED AND A LOUD ABNORMAL NOISE WAS HEARD. ALSO, WHEN BRAKING, THE VEHICLE WOULD SLOWLY DECELERATE AND REMAIN AT 0.8 RPM. FURTHERMORE, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,104.

Power Train
Filed Mar 5, 201950,000 milesTX

ON ONE OCCASION, THE DRIVER PUT THE CAR IN PARK BUT IT WAS ACTUALLY IN REVERSE. THE SECOND TIME IT HAPPENED, MY DAUGHTER WAS IN A MCDONALD'S DRIVE THROUGH AND THE CAR WAS IN DRIVE BUT SWITCHED OVER TO REVERSE.

Service Brakes
Filed Mar 4, 201986,000 milesTX

HUSBAND WAS DRIVING HOME AND THE BRAKES STOPPED WORKING. HE BARLEY MISSED HITTING A CAR. WAS ABLE TO PUT ALL HIS MIGHT TO STOP THE CAR. TOOK IT IN AND IT'S A BAD BRAKE BOOSTER. HAVE TAKEN THIS CAR IN FOR MULTIPLE ISSUES. FORD WILL ALLOW THEIR CONSUMERS TO DIE BEFORE DOING ANYTHING TO FIX THE PROBLEM.. TAKING ALL NEW SEDANS OFF PRODUCTION DOESN'T FIX THE CARS ALREADY ON THE ROAD! MY HUSBAND COULD HAVE DIED.. HE IS STILL VERY SHOOK ABOUT WHAT HAPPENED AND DIDN'T THINK HE WAS GOING TO BE ABLE TO STOP.

Electronic Stability Control (esc)
Filed Feb 18, 2019TX

TRANSMISSION SLIPPING DESPITE CAR ONLY BEING 2 YEARS OLD. IT HAS ALSO HAD ELECTRICAL ISSUES. MUST REPLACE ENTIRE TRANSMISSION

Electronic Stability Control (esc)
Filed Feb 16, 201960,000 milesSC

FORD FUSION RECALL: DRIVING ON THE WAY HOME FROM THE STORE AND MY CHECK ENGINE LIGHT CAME ON ALONG WITH A WRENCH SYMBOL AND A NOTE ON MY DASH TO SEE MANUAL WHILE I WAS MAKING A RIGHT TURN I TO MY APARTMENT COMPLEX. I TOOK IT TO AUTO ZONE AND THEY STARTED IT WAS THE THROTTLE BODY AND IT NEEDED TO BE REPLACED, I TOOK IT TO FORD AFTER WHERE THEY SAID IT WAS COVERED AND TO BRING IT IN ON THE 6TH OF FEB TO HAVE IT FIX. BUT THEN WAS TOLD AFTER THEY CONFIRMED IT WAS THE THROTTLE BODY THAT IT WAS NOT COVERED. I ONLY HAD THE CAR 2 YEARS AND ITS PROBLEM AFTER PROBLEM WHICH NOTHING IS COVERED UNDER THE WARRANTY THAT I'M PAYING FOR.

Electronic Stability Control (esc)
Filed Feb 11, 201948,000 milesVA

DRIVING ON HIGHWAY 60 MILES WARNING LIGHTS COME ON CHECK STEERING TRACTION . THEN THE STEERING WHEEL TIGHTENED UP IN THE MIDDLE OF ME DRIVING.

Engine
Filed Feb 4, 201936,000 milesNC

TL* THE CONTACT OWNS A 2016 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE WOULD THEN INDEPENDENTLY ACCELERATE. THE CONTACT STATED THAT THE VEHICLE WAS SLUGGISH ON MOST OCCASIONS. ADDITIONALLY, THERE WAS AN ABNORMAL NOSING COMING FROM THE FRONT DRIVER'S SIDE WHEEL WELL. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD (LOCATED AT 5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Power Train
Filed Jan 29, 201911,900 milesOH

VEHICLE STARTED REVERSING WHILE GEAR SHIFT WAS IN DRIVE POSITION. PUT CAR BACK INTO PARK, THEN BACK INTO DRIVE VEHICLE DID NOT MOVE. TURNED VEHICLE OFF AND VEHICLE BEGAN TO ROLL WHILE IN PARK ON FLAT LEVEL GROUND. VEHICLE WAS TOWED TO THE FORD DEALERSHIP FOR SERVICE AND WAS ESTIMATED $429 FOR REPAIR OF SHIFTER CABLE BUSHING. HOWEVER I WAS INFORMED MY VIN WAS NOT INCLUDED IN THE RECALL BECAUSE OF THE MANUFACTURE DATE OF THE VEHICLE. THE IDENTICAL RECALL IS 18S20. PLEASE INVESTIGATE OTHER DATE MADE VEHICLES FOR 2016 FORD FUSION. *TR

Service BrakesCrash2 injured
Filed Jan 29, 201950,000 milesOH

WHEN I FIRST RECEIVED MY CAR, A FEW WEEKS LATER I TRIED TO STOP MY CAR AT A UPCOMING TRAFFIC LIGHT AND IT FAILED TO STOP WHICH CAUSED A 3 CAR COLLISION. I TOOK IT TO FORD AND HAD IT SERVICED WITH A GOOD BIT OF DAMAGE AND ASKED THAT THEY PLEASE LOOK AT BRAKES BECAUSE IT DIDN'T STOP CORRECTLY. WHEN I RECEIVED CAR BACK ASSUMED THEY CHECKED BRAKES AND IT WAS OK. GOT INTO A SPIN OUT ON THE HIGHWAY AT ANOTHER TIME WHEN I TRIED TO BREAK MY CAR. WENT TO THE HOSPITAL WAS PREGNANT AND HURT MY BACK. THEN, KEPT HEARING A HORRIBLE NOISE COMING FROM MY BREAKS FOR A WHILE, KEPT PUTTING BRAKE FLUID IN THINKING THAT WAS IT. ONE DAY DECIDED TO LOOK AT MY WHEELS AND THE RIMS ON BOTH MY BACK TIRES ARE BLACK. I ASSUMED IT WAS FROM BREAK DUST AND RUBBING. AT THIS POINT WHEN I STOP MY CAR THE CAR DOESN'T STOP IMMEDIATELY. IN ORDER TO STOP THE CAR YOU HAVE TO SLAM THE PEDAL TO THE GROUND AND BEGIN STOPPING EARLY, AND BE VERY CAREFUL WHILE DRIVING. TOOK IT TO A MECHANIC AND BOUGHT THE PARTS. THE MECHNIC BEGAN DOING THE WORK AND CAME TO ME AND SAID WHAT I BELIEVE IS THE ROTOR IS WORN COMPLETELY OFF, THERE IS PARTS MISSING ON THE BRAKE AND IT WAS PUT TOGETHER INCORRECTLY. I AM HIGHLY PISSED AS I AM FINANCING THIS CAR, HAVEN'T DRIVEN IT IN MONTHS NOW BECAUSE IT'S UNDRIVABLE. VERY UNSAFE TO DRIVE AND ALL BECAUSE IT WASN'T PUT TOGETHER CORRECTLY, MORE CHARGES ARE BEING SLAPPED ON BECAUSE OF THE DAMAGE. HAVE GOT IN TO ACCIDENTS, BEEN PUT IN DANGER AND HAVE BEEN ASKING ABOUT MY BRAKES SINCE I GOT MY CAR. I'

Power Train
Filed Jan 28, 2019119,000 milesOH

TRANSMISSION SHIFTER CABLE. THE CABLE BUSHING DETACHED WHILE DRIVING. CAUSING THE CAR TO REVERSE EVEN THOU THE SELECTED GEAR WAS DRIVE.

Power Train
Filed Jan 17, 2019101,000 milesPA

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER STOPPING THE VEHICLE AND SHIFTING INTO PARK, THE VEHICLE CONTINUED TO ROLL BACKWARDS. THE GEAR SHIFTER DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL ALTHOUGH THE ACTUAL SHIFTER WAS IN THE PARK POSITION. THE VEHICLE WAS TOWED TO WALNUT CREEK FORD (1800 N., MAIN ST., WALNUT CREEK, CA) WHERE IT WAS DIAGNOSED THAT THE SHIFT CONTROL CABLE BUSHING MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 101,000.

Fuel/Propulsion System
Filed Jan 16, 201946,000 milesWV

WHEN FILLING GAS TANK IT SEEMS TO HAVE AIR IN THE TANK. SOMETIMES AFTER FILLING THE CAR WON'T START FOR A COUPLE MINUTES AND WHEN IT DOES, IT SPUTTERS LIKE IT WILL CUT OFF, BUT AFTER YOU GET IT RUNNING IT'S OKAY. ALSO, YOU CAN NEVER GET THE SAME FULL TANK DISTANCE, IT WILL VARY EACH FILL UP WITH THE SAME FUEL ECONOMY WITH EACH FILL UP.

Engine
Filed Jan 10, 201971,000 milesCA

WHILE ON A HILL I CAME TO A STOP AND PUT MY CAR INTO THE PARK POSITION. MY CAR STRATED TO ROLL DOWN HILL AFTER I PUT THE CAR IN PARK. I COULD NOT REMOVE THE KEY OR MOVE THE SHIFT OUT OF PARK. I HAD TO ENGAGE THE EMERGENCY BREAK TO STOP THE CAR FROM ROLLING. I HAD TO CALL FOR A TOW AND THE AFTER MY MECHANIC LOOKED FOR THE PROBLEM HE FOUND THAT THE SHIFT LINKAGE BUSHING WAS MISSING AND THE CABLE HAD DISENGAGED. AFTER CALLING THE FORD MOTOR COMPANY THEY SAID THERE IS A RECALL FOR THIS PROBLEM (RECALL # 18S20) BUT MY CAR IS NOT ON THE LIST FOR REPAIR. THE RECALL IS FOR 2013-2016 FORD FUSION SE WHICH MY CAR IS IN THIS GROUP.

Engine
Filed Jan 8, 201942,500 milesGA

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO MALL OF GEORGIA FORD (4525 NELSON BROGDON BLVD HWY 20, BUFORD, GA) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,500. *BF. CONSUMER STATED VEHCILE WOULD SOMETMES STALL GOING 20MPH THIS HAS OCCURED AT LEAST 12 TIMES FROM JAN- MAR. IT OCCURS WHEN CONSUMER GETS IN THE VEHICLE AND BEGINS TO PULL OUT. IT IS GETTING HARDER TO CRANK AND SLOWER DELAY. CONSUMER TOOK IT TO THE DEALER AN BUT WAS NOT GIVEN DOCUMENTATION FOR SERVICE PERFORMED ON 4/4/19. CONSUMER HAS CONTACTED THE MANUFACTURER.*JB

Unknown or Other
Filed Jan 5, 201949,146 milesCO

TAKATA RECALL: MY IGNITION KEY SWITCH WAS BROKE MAKING IT TO WHERE I COULD REMOVE MY KEY WITH THE CAR RUNNING FINALLY ONE DAY MY IGNITION SWITCH LOCKED UP COSTING ME $1023.64 BECAUSE I WAS FORCED TO BUY 2 KEYS THROUGH FORD WHICH WHERE $250.00 AN PIECE THEN THE IGNITION PART BEING $30.00 THE REST WAS IN LABOR. I WAS TOLD THERE WAS NO RECALL ON THE PART AND ALSO TOLD THE DEALER WASN'T RESPONSIBLE FOR A PART THAT WAS BROKE WHEN THEY SOLD ME THE VEHICLE TO BEGIN WITH. THE VEHICLE THANKFULLY HAD THIS ISSUE WHEN I WAS AT A GAS STATION AND CAR NOT RUNNING THIS ISSUE COULD HAVE BEEN MUCH WORSE FOR ME AND THOSE AROUND ME IF I WAS GOING SOMEWHERE.

Power Train
Filed Jan 5, 2019200 milesCA

SHIFTER CABLE BUSHINGS BROKE/ I WAS GOING TO START. I WAS INDICATED THE TRANSMISSION WAS ON REVERSE. BUT IT WAS ON PARK ON THE DISPLAY.

Vehicle Speed Control
Filed Jan 2, 201978,000 milesIN

CAR PUT IN PARK BUT STAYED IN DRIVE.I HAD TO PUT CAR PARKING BRAKE ON TO KEEP CAR FROM ROLLING.

Power Train
Filed Dec 27, 2018MS

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). CANNON FORD LINCOLN (904 N DAVIS AVE, CLEVELAND, MS 38732, (662) 843-2785) WAS CONTACTED FOR SEVERAL MONTHS AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED VEHICLE MAKES A LOUD SOUND. PROBLEM WAS NOT FIXED.*JB

Wheels
Filed Dec 25, 20186,000 milesOH

LUG NUTS WONT COME OFF WITH WRENCH CAPS ARE OVER SIZE MUST USE HAMMER ON SOCKET ON ALL LUGS 19MM WONT WORK I USE A3/4 PLUG SOCKET WITH BALL PINN HAMMER BAD SINCE NEW CAR HAS 42000 MILES I ROTARE MY OWN TIRES I JOINED AAA CANT CHANGE ON ROAD WITH ALL MY TOOLS I WOULD LIKE A RECALL REPLACED WITH SOILD LUGS IN PLACE OFF THE CAPPED LUGS THANK YOU

Air BagsCrash2 injured
Filed Dec 20, 201850,000 milesKY

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 50 MPH, THE CONTACT CRASHED INTO A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND THE PASSENGER SUSTAINED INJURIES TO THE SHOULDER AND NECK. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO A BODY SHOP AND WAITING TO BE REPAIRED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 50,000.

Power Train
Filed Dec 17, 201892,000 milesTX

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SAMES FORD CORPUS CHRISTI (4721 AYERS ST, CORPUS CHRISTI, TX 78415, (888) 361-7675), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE FAILURE MILEAGE WAS 92,000.

Power Train
Filed Dec 12, 201833,818 milesCA

I JUST GOT HOME PULLED IN MY DRIVEWAY. PUT THE CAR IN PARK AND REALEASED THE BRAKE. THE CAR STARTED MOVING FORWARD WHILE APPEARING TO BE IN PARK. I LOOKED AT GEARS AND CAR WAS IN SHIFT EVEN THOUGH I PUT IT IN PARK. THEN SHIFTER WAS STUCK AND WOULDN'T LET ME MOVE IT. SO I HAD TO TURN THE CAR OFF. THEN I RELEASED THE BRAKE AND IT STARTED ROLLING BACKWARDS. I HAD TO PUT THE CAR S EMERGENCY BRAKE ON. I HAD A TOW TRUCK COME TO PICK IT UP TO TOW TO THE DEALERSHIP, HE LOOKED AND CONFIRMED THAT THE GEAR BUSHING BROKE. HE DID SOMETHING MANUALLY SO HE WAS ABLE TO REVERSE THE CAR AND PULL IT ON THE TOW TRUCK. I SAW ONLINE THAT THERE IS A RECALL ON THIS EXACT THING, BUT MY CAR WASN'T ON THE RECALL WHEN IT SHOULD BE. WHAT IF I WAS ON THE FREEWAY AND IT BROKE. VERY DANGEROUS.

Air Bags
Filed Dec 11, 20187,000 milesVA

I HAVE RECEIVED A SETTLEMENT FORM AS WELL AS FOR THIS LEASE FUSION AND MY FIRST ONE AS WELL. I IT NOT ACTING CORRECT! GAS SMELL , STERRNG, HORN WEAK, TOOK TO DEALERSHIP AT WOODBRIDGE WITH MY FRIEND WHILE I AM NOT IN FLA . FOR THE SHORT WHILE THE PREVIOUS CAR RED 2015 WAS REPLACED AT PURVIS FORD IN FREDRICKSBURG, VA. WHEN I WAS HERE LAST TIME IN 2015. IT WAS READY TO BLOW!

Service Brakes
Filed Dec 10, 201853,650 milesOH

VEHICLE IN MOTION. AFTER 40MPH, SERVICE ADVANCETRAC LIGHTS ON DASH. ABS IS ACTIVATED EVEN THOUGH ON DRY GROUND. BRAKE PEDAL BECOMES HARD AND DROPS ABOUT 50%. STOPPING DISTANCE DRAMATICALLY INCREASED. PEDAL PULSATES UNDER MY FOOT. TRACTION CONTROL TURNED OFF. HILL ASSIST TURNED OFF. THIS CONTINUES TO HAPPEN EVERY TIME I DRIVE THE CAR SINCE MID NOVEMBER, 2018. THE DEFECTIVE PART IS THE TONE RING, WHICH IS PART OF THE WHEEL BEARING AND IS VERY EXPENSIVE TO REPAIR. FORD WILL DO NOTHING ABOUT IT EVEN THOUGH THERE IS NO PROBLEM AT ALL WITH THE TONE RING. THE ELECTRICAL PROBLEM IS THE HARNESS THAT THE WHEEL SPEED SENSOR PLUGS INTO ON THE LEFT FRONT WHEEL. THE YELLOW WIRE HAS A HOLE IN IT AND CORRODES. FORD IS ALSO AWARE OF THIS PROBLEM BUT REFUSES TO DO ANYTHING ABOUT IT.

Power Train
Filed Dec 7, 2018108,200 milesMO

VEHICLE SHIFTS HARD AND SLIPS WHEN SHIFTING INTO 2ND AND 3RD GEARS WHEN THE TRANSMISSION IS COLD

Vehicle Speed Control
Filed Dec 5, 201852,000 milesSC

THE SHIFT BUSING CABLE BROKE WHILE I WAS IN REVERSE BACKING OUT OF A PARKING SPOT. WHEN I WENT TO PUT IT IN DRIVE NOTHING WOULD WORK. THE CAR WOULD NOT EVEN GO INTO NEUTRAL. THERE ARE LOTS OF RECALLS ON THIS ISSUE FOR THIS SPECIFIC CAR , BUT MY VIN DOES NOT COME UP AS ONE OF THEM. I JUST PURCHASED THE CAR. I AM A SINGLE MOTHER OF TWO YOUNG CHILDREN. CHRISTMAS IS AROUND THE CORNER. I DO NOT HAVE THE MONEY TO FIX THIS. THIS IS A FORD ISSUE THAT FORD NEEDS TO PAY FOR.

Steering
Filed Dec 3, 201870,600 milesMO

WHILE DRIVING ON A STRAIGHTAWAY GOING 70 KM, ALL DASH LIGHTS AND INDICATORS CAME ON AND I LOST POWER STEERING.

Seat Belts
Filed Dec 2, 201826,000 milesCA

DRIVER SEAT BELT WON'T RETRACT. MY DRIVER SEAT BELT HAS GOTTEN STUCK MULTIPLE TIMES. I'D PULL ON IT AND IT WOULDN'T RETRACT. IT WOULD JUST KEEP ROLLING OUT BUT NEVER ROLL BACK IN.

Steering
Filed Nov 29, 2018CA

MY WIFE WAS DRIVING THE CAR IN THE RAIN AND HIT A SMALL PUDDLE. SHORTLY AFTERWARDS THE STEERING BECAME VERY DIFFICULT. THIS HAS HAPPENED BEFORE BUT THOUGHT THIS ISSUE WAS FIXED AS IT HAS NOT HAPPENED IN SOME TIME.

Power Train
Filed Nov 28, 201878,348 milesIL

2016 FORD FUSION - PULLED INTO PARKING SPOT AT WORK, SWITCHED THE GEAR INTO PARK, LOCKED AND EXITED MY CAR. SUDDENLY, THE VEHICLE BEGAN TO ROLL IN REVERSE. I HAD TO QUICKLY UNLOCK AND GET BACK IN THE CAR TO PULL THE PARKING BREAK - THE GEAR DISPLAY ON THE DASH PANEL INDICATED NEUTRAL, BUT THE GEAR SHIFT WAS STUCK IN PARK. THE CAR COULD NOT BE MOVED, IT WAS TOWED TO DEALERSHIP - REPAIR PERFORMED 'TRANS STUCK IN PARK, BUT CAR IS ACTUALLY IN NEUTRAL, FOUND SHIFT CABLE OFF OF TRANSMISSION REPLACE SHIFT CABLE BUSHING, REATTACH SHIFT CABLE, TEST OK." CHARGED ME $99.58 PULLED PURCHASE PAPERWORK MY CAR WAS ASSEMBLED IN FLAT ROCK - MATCHES RECALL, I HAVE NOT MOVED. WHERE IS MY RECALL LETTER? MY DEALERSHIP WON'T HONOR/REIMBURSE FOR THE REPAIR WITHOUT THE RECALL LETTER. MILEAGE WAS AT 78,348.

Power Train
Filed Nov 27, 201875,000 milesFL

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER SWITCHING THE GEAR INTO PARK, THE VEHICLE SUDDENLY BEGAN TO MOVE IN REVERSE. THE GEAR DISPLAY ON THE INSTRUMENT PANEL ALSO INDICATED THAT THE VEHICLE WAS IN REVERSE. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE TRANSMISSION SHIFT CABLE HAD DETACHED FROM THE TRANSMISSION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (SUN STATE FORD, 3535 WEST COLONIAL DR, ORLANDO, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

Fuel/Propulsion System
Filed Nov 22, 201855,800 milesTX

CAR DIES WHILE DRIVING ON CITY STREET OR EXITING FREEWAY. CAUSE UNKNOWN. DRIVING THE FORD FUSION TITANIUM ON CITY STREETS RESULTS IN THE CAR DYING WHILE IN MOTION AS THE SPEED SLOWS, FOR INSTANCE TO MAKE A RIGHT OR LEFT TURN ONTO ANOTHER STREET. WHEN THE CAR DIES I HAVE BEEN ABLE TO COAST TO THE SIDE OF THE ROAD, A PARKING LOT, OR LEFT TURN LANE WHERE I HAVE TO COMPLETELY TURN OFF THE VEHICLE AND TRY RESTARTING. JUST PRIOR TO THE CAR DYING A VIBRATING OR REVVING NOISE CAN BE HEARD FROM THE DRIVER'S SIDE REAR PASSENGER DOOR/GAS TANK DOOR AREA. THIS SEEMS TO OCCUR AT 55 MPH OR LOWER, AND ESPECIALLY WHILE DECELERATING AT TURNS, RED LIGHTS, OR EXITING A FREEWAY. I HAVE MANAGED TO GET OUT OF THE WAY OF OTHER CARS BUT THIS IS A VERY DANGEROUS SITUATION. THE OCCURRENCE WAS ABOUT ONCE EVERY 4 MONTHS UNTIL LATELY THE FREQUENCY INCREASED TO MONTHLY. I HAVE NOT DRIVEN THE CAR SINCE THIS OCCURRENCE ON 11/4/2018 AS THIS IS TOO DANGEROUS. THE GAS TANK REVVING NOISE SERVES AS ABOUT A 3 SECOND WARNING, WHICH ALLOWED ME TO TAKE EVASIVE ACTIONS. I'M TAKING IT TO A FORD DEALERSHIP.

Power Train
Filed Nov 20, 201884,000 milesTX

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE SEIZED. ALSO, THE GEAR SHIFT INDICATOR ILLUMINATED AND DISPLAYED THAT THE VEHICLE WAS IN REVERSE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO MAC HAIK LINCOLN (4506 N NAVARRO ST, VICTORIA, TX 77904, 888-253-4662) WHERE IT WAS DIAGNOSED THAT THE BUSHING TO THE SHIFTER CABLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

Power Train
Filed Nov 19, 201830 milesTX

EXTREMELY HARD SHIFTS WITH HESITATION JUST PRIOR. IHAVE TAKEN THE VEHICLE IN AND HAVE BEEN TOLD THEY CANNOT REPEAT THE PROBLEM AND THE SHIFTING IS NORMAL. (THE MILEAGE AND DATE ARE APPROXIMATE AS THE PROBLEM IS ONGOING)

Fuel/Propulsion System
Filed Nov 19, 201890,000 milesMS

CAR REPEATEDLY DIES AFTER DRIVING ABOUT 4-10 MILES AFTER FIRST STARTING. HAS DIED ON ME WHILE AT BUSY INTERSECTION (MIDDLE OF IT!) AND HAS DIED BY TRAIN TRACKS! ALSO DIED WHILE MERGING ONTO INTERSTATE, HAS ALSO DIED WHILE DRIVING ON INTERSTATE. HAPPENS WHILE IN MOTION. FORD SAYS ITS PURGE VALVE SYSTEM ($700) SAME ISSUE WITH RECALL ON 2012-2018 FORD FOCUS, BUT FORD WILL NOT PAY FOR THIS DANGEROUS PROBLEM THAT HAS HAPPENED TO MANY FORD OWNERS!

Steering
Filed Nov 18, 201876,000 milesAL

BACKED OUT OF DRIVEWAY ON A MAIN ROAD AND PUT CAR IN DRIVE BUT IT KEPT ROLLING BACKWARDS PUT MY FOOT ON THE BRAKE AND PUT IT IN PARK BUT IT STILL ROLLED BACK AFTER SEVERAL TRIES TO CHANGE GEARS AND IT DID NOT COME OUT OF REVERSE I PUT THE CAR IN PARK AND CUT IT OFF AND IT WOULD NOT CRANK. AFTER HAVING IT CHECKED I LEARNED THAT THE TRANSMISSION GEAR SHIFT CABLE HAD COME OFF CAUSING THE CAR NOT TO CHANGE GEARS

Power Train
Filed Nov 17, 2018TX

MY VEHICLE WOULDN'T GO INTO GEAR AND AFTER LOOK AT WHY THIS HAPPENING FOUND THAT THE BUSHING THAT ATTACHES THE TRANMISSION SHIFTER CABLE TO THE TRANSMISSION DEGRADED CAUSING THIS ISSUE. ALSO, WHILE THE KEY WAS OUT OF THE IGNITION MY CAR STILL CAN MOVE WHEN IT INDICATE ON THE SHIFTER ITS IN PARK. I HAD TO APPLY THE EMERGENCY BRAKE TO KEEP THE CAR FOR NOT MOVING.

Air Bags
Filed Nov 8, 20187,500 milesVA

TAKATA RECALL- I HAD ON PREVIOUS FORD FUSION. TIRES, STABILITY, WIPERS, RIPPED INTO I JUST BOUGHT TWO NEW TIRES AUGUST 2018. THE CAR IS UNDER 9,000. MILES! THE RED ONE PREVIOUS WAS 10,OOO, MILES WHEN I HAD TO TURN IN LEASE, AND PRESSURED BY A SALESMAN. PLUS THEY PUT ON EXTRA PACKAGES, AND WHEN I CALLED, I SAID TAKE IT OFF, ETC... THEY DID NOT! I HAD TROUBLE TURNING CAR AT TIMES(BOTH) THEY HAVE RUN OFF THE ROAD BECAUSE OF TIRES AND OTHER THINGS. IT WAS HIGHWAY DRIVING. ALWAYS.

Power Train
Filed Nov 4, 201880,000 milesCA

2016 FORD FUSION. AFTER STOPPING THE VEHICLE AND SHIFTING TO THE PARK POSITION, THE TRANSMISSION DISPLAY INDICATED THAT THE TRANSMISSION WAS IN THE SPORTS MODE. WHEN ATTEMPTING TO EXIT THE VEHICLE THE ALARM BEGAN TO CHIME AND THE VEHICLE ERRONEOUSLY ROLLED FORWARD. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA RECALL CAMPAIGN

Power Train
Filed Nov 4, 201846,000 milesNY

TAKATA RECALL MY CAR STARTED TO HAVE NO ELECTRICITY THIS MORNING AND COULDN'T START. WHEN I CHARGED, THE STEERING WHEEL WAS LOCKED, IT WAS DIFFICULT TO TURN, IT WAS DIFFICULT TO USE.SUDDENLY NO ELECTRICITY, I DONT KNOW WHAT THE SITUATION IS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Ford Fusion → · Every Fusion year → · How the figures are calculated →