Page 9 of 56 · complaints 401–450 of 2,795

2011 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Steering
Filed Jan 31, 2022CA

Steering assist failure light came on no ability to turn wheel. Dealer said steering rack needs replacement. Codes u 300049&u300096 & u300097. My make and model is showing no recall on vin however all years surrounding it with the same electric steering rack part are under recall for it.

Service Brakes
Filed Jan 27, 2022CA

My brake pedal stays down and I have very little brakes. i took it to my mechanic and he has been waiting for the part for over 6 months. I recently called him and he informed me that Ford was no longer manufacturing that brake part. What do i do now? My mom has a 2009 and she had the same issue and It was recalled. Will my car also be recalled or am I stuck with a car with bad brakes?

Steering
Filed Jan 25, 2022FL

The power steering assist fault warning came on and I lost power steering a few minutes later the advance traction control light came on. It is my understanding that there is a recall out on the power steering assist unit.

Service Brakes
Filed Jan 23, 2022OH

I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159,xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I’m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I’m sick of getting air!!! I can’t afford to keep repairing the steering has became awful pulls yes I’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph . I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don’t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn’t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chu

Service Brakes, Air › Antilock › Abs Warning Light
Filed Jan 21, 2022163,000 milesMO

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard as a brake system failure warning light would illuminate on the instrument panel. The contact took the vehicle to an independent mechanic who informed her of other model vehicles that had experienced the same failure; however, there were no recalls on her VIN associated with the failure. Neither the dealer nor the manufacturer was yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 163,000.

Service Brakes
Filed Jan 17, 2022MI

Braking on icy roads engaged the anti-lock braking. Immediately afterwards normal braking was affected with an increased travel in the brake pedal, down to the floor. This is the same behavior resulting in the recall of 2006-2010 Ford Fusions. My Ford Fusion is 2011 and not covered. I believe my ABS unit has the same sticking valve issue. I resolved the immediate problem by forcing the anti-lock brakes to engage 4-5 times on an icy road. The brakes are now currently back to normal operation. This is the exact same issue reported in the recall but excluded by Ford based on the model year of my 2011 Ford Fusion.

Steering
Filed Jan 14, 202298,300 milesVT

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.

Steering
Filed Jan 14, 2022109,000 milesFL

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was in park, the power steering fault warning message was displayed. The vehicle was not taken to a local mechanic. The contact called a local dealer and was informed that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 109,000.

Power Train
Filed Jan 13, 202270,000 milesWI

The contact owns a 2011 Ford Fusion. The contact stated while attempting to start the vehicle and depressing the brake pedal to the floorboard, the vehicle failed to shift into gear. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

Steering
Filed Jan 10, 2022118,000 milesCT

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were both notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 118,000.

Steering
Filed Dec 29, 2021130,000 milesMO

The contact owns a 2011 Ford Fusion. The contact stated while his daughter was driving at 55 MPH, the steering wheel became difficult to maneuver with the “steering assist fault” warning displayed on the instrument panel. The contact stated that she pulled over and turned off the vehicle. The contact stated that he called the Ford dealer who informed him to turn the vehicle off and restart. The contact stated that the vehicle was restarted and operated normally. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The contact stated that the failure reoccurred in August of 2021 at that time the vehicle was turned off and on and operated normally. Again, the vehicle was not taken to the dealer for diagnoses or repairs. The contact stated, however, in December of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. The vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. The vehicle was not repaired. The contact researched online and found NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. The contact stated a case was opened with the manufacturer. The approximate failure mileage was 130,000.

Service Brakes
Filed Dec 28, 2021KS

Started the car and went to back out of the drive way and all these lights came on the dashboard and started to beep. It stated to "Check Brake System" and "Service Advancetrac". Also had to press down on the break pedal super hard to make sure the car stopped. Took the car to the Ford dealership and they stated that the ABS Module needed to be replaced. There was no prior warning there was a issue. Glad this didn't happen while in traffic or on the highway. I see there have been similar issues with the 2011 Ford Fusion and not sure why there has not been a recall on this yet. Car has 103K miles.

Steering
Filed Dec 20, 2021NE

My husband is the primary driver for our 2011 Ford Fusion Hybrid. We are second-hand owners of the vehicle and have had it since 2020. Earlier this month (Dec 2021) the power steering failed and it became difficult to control the car. My husband transports our youngest daughter to daycare daily and we live in Nebraska which means we deal with icy road conditions seasonally. This failure puts my husband and our daughter at risk on the roads. Per the vehicle history, there was a safety recall regarding power steering that was repaired at a dealership July 2011. This repair included reprogramming the power steering control module. Because the power steering assembly was not fully replaced at that time, this enacted an extended warranty that was good for 10 years OR 150,000 miles starting from the original warranty date - whichever came first. When we came into ownership of this vehicle, it was over 150,000 miles already. We did have a mulit-point inspection done prior to purchase in June 2020 and the steering assembly was not noted as being an issue or an upcoming issue. Now, with this recent failure, our local Ford dealership told us the internal gears were chipped, cracked and broken (rack & pinion), so the entire steering assembly had to be replaced. Since we are beyond the extended warranty on the original power steering recall AND since the power steering control module was reprogrammed initially, Ford says that they are not able to cover any costs for this failure. We feel

Steering
Filed Dec 20, 2021TX

My husband was driving this vehicle two days ago and the power steering froze. Fortunately, he was able to steer it to safety because he is quite strong, however I would never have been able to manage this, and as such the incident presented a safety issue that could have been quite hazardous to us and to other drivers. I looked online and Ford does not have an active recall for the power steering unit, but instead posted a notice indicating "EPAS Steering Effort Campaign #15N01." I contacted the dealer, who told me that since the car is now out of warranty (as of May 2015, when we had no problems to have fixed) that they would not fix it for free but for approximately $2,500.00. I asked a Ford Chat representative for an email address and was told, "Thank you for your patience Jane. You are looking for an email to corporate? Ford would like to be able to better assist our customers quickly via Chat or Phone. For this reason, the Customer Relationship Center or corporate does not have a direct email address. I’ll be more than happy to help you today!" I will be copying this complaint to them in my next Chat to Ford. Additionally, the Ford Media Center posted the following: DEARBORN, Mich., May 27, 2015 – Ford is issuing two safety recalls in North America. Four minor accidents and no injuries are attributed to one of these conditions. Details are as follows: "Ford issues safety recall for certain 2011-2013 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, for certai

Electrical System
Filed Dec 18, 2021NY

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

Steering › Hydraulic Power Assist › Power Steering Fluid
Filed Dec 17, 2021130,000 milesOH

The contact owns a 2011 Ford Fusion. The contact stated while driving 45 MPH uphill and approaching a curve, the vehicle lost power steering functionality, causing the contact to almost lose control of the vehicle. There were no warning lights illuminated. The contact stated that he depressed the brake pedal, veered to the side of the roadway, and parked the vehicle. The vehicle was towed to the contact's residence. The dealer was notified of the failure and advised the contact that his vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) due to the mileage and the time frame of the recall. The vehicle was towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was again towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 130,000.

Service Brakes, Hydraulic
Filed Dec 14, 2021128,500 milesMO

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard without warning while coming to a stop. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be serviced or diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 128,500.

Steering
Filed Dec 10, 2021PA

While leaving a parking lot, the power steering system on my wife's 2011 Ford Fusion with approximately 64,000 miles failed without warning. That failure resulted in the steering wheel freezing in position rendering the car uncontrollable. A warning statement appeared on the instrument panel indicating a failure in the power steering module had occurred. Towing was required. After speaking with the Ford Recall Center and performing additional research online we found that there had been a recall #15S18 for 2011 Ford Fusion with only a limited number of VIN numbers included. Our Fusion was not included. As the result we had no idea there was the possibility of a spontaneous failure of the steer system. Although our VIN was not included in the recall it is crystal clear that the safety hazard still exists, and our vehicle should have been included in the recall. Though our research we found that this failure is not a limited problem. This hazard is ongoing and is widespread. It also has caused unnecessary accidents and significant injuries. We were fortunate that the steering module failed on a parking lot as opposed to the highspeed highway that was going to be used to return to our home. We believe this issue deserves additional review and possibly further action by your Administration.

Steering
Filed Dec 8, 2021100,000 milesNM

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering failed to operate as the service power steering now warning light illuminated on the instrument panel. The contact called a dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Service Brakes
Filed Dec 5, 2021PR

Brakes intermitent and low pedal with loss of power brake. Master cylinder and brake booster already reolaced by technical shop. Brakes continue to non efficient . Abs control module not closing fully their valves, afecting brake functionality. Even on fresh start on parking brake pedal goes way down.

Unknown or Other
Filed Dec 4, 2021AR

Went to go start my vehicle one morning to take my kids to school and a message popped up on my dash stating "Power Steering Asst. Fault". So, I turn my vehicle off and on a couple of times (no more than 3 times) and got the same message. The steering wheel was hard to turn and it has come to my conclusion that my electric power steering went out which is making it hard to turn my steering wheel, and yes, my vehicle is available for inspection upon request. The safety of my kids and myself was put at risk because its hard trying to drive a vehicle without power steering. I'm scheduled to have my vehicle inspected Tuesday December 7, 2021 at my local Ford dealer. This occurred about 2 months ago, but every time I turned my vehicle off then back on the steering worked.

Unknown or Other
Filed Nov 30, 2021127,000 milesCA

The contact owns a 2011 Ford Fusion. The contact stated that while his wife was starting the vehicle, the power steering assist failed. The vehicle was taken to the dealer, but the dealer informed the contact that the vehicle was 3 months past the deadline for the steering recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 127,000. The VIN was unavailable.

Unknown or Other
Filed Nov 29, 2021CA

STEERING ASSIST FAULT LIGHT CAME ON AS I WAS DRIVING AND I WAS NOT ABLE TO STEER THE CAR I HAD TO PULL OVER AND STOP. WHEN I RESTARTED THE CAR THE STEERING WAS WORKING. I WAS VERY HESITANT TO DRIVE THE CAR, MY HUSBAND DROVE THE THE CAR TO THE FORD DEALER AND WE WERE INFORMED DURING THE INSPECTION THE STEERING GEAR WAS FAILING INTERNALY AND THEY RECOMMEND REPLACEMENT. APPARENTLY, I AM 5 MONTHS OUT OF THE 15N01 SAFETY RECALL. I AM WONDERING WHY SUCH A DANGEROUS SAFETY RECALL WOULD HAVE A TIME LIMIT? MY FORD FUSION CAME FROM THE HERMOSILLO ASSEMBLY PLANT DURING THE 9-7-2010 THRU 2-28-2012. I MISSED RECALL DUE TO THE 10 YEARS OF WARRANTY START DATE OF THE VEHICLE. THIS SEEMS LIKE A RECALL THAT SHOULD NOT EXPIRE. I SEE NUMEROUS COMPLAINTS FROM OTHER OWNERS OF FORD FUSION WITH SAME COMPLAINT. IF FORD WAS ABLE TO NARROW DOWN THE CARS AND THE PLANTS THEY CAME FROM, I FEEL THEY SHOULD BE RESPONSIBLE TO FIX THEM REGARDLESS OF MILAGE OR EXPIRATION OF RECALL. THEY STILL POSE A RISK OF HARM OR FATALITY DUE TO ACCIDENTS.

Unknown or Other
Filed Nov 21, 2021AL

I went to work the day my power steering went out it was driving fine that day I got home and parked in the driveway the next day I get in started up and when I put it reverse to back up I noticed that my power steering was not working I need to know if the recall on the power steering system is still in affect

Steering
Filed Nov 19, 2021NJ

1. The Power Steering Control Module has failed and it can be available under inspection if needed. 2. Power steering failed when going 60 mph down the highway. 3. Yes, has been confirmed by a dealer to be the issue. 4. Has a other recalls out under 15s18 but the power steering has failed 2 months outside the 10 years 150k miles warranty Ford offered. Vehicles only has 111k miles on it. 5. No warning when it just failed. It turned off Advance Tractions Control on the vehicle.

Steering
Filed Nov 5, 202149,000 milesCT

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering fault message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.

Steering
Filed Nov 1, 2021MO

On october18,2021 our vehicle lost power steering. We had the vehicle towed to BobSight ford in lee's summit, mo. We heard there had been issues about power steering assist. Looked up recalls on NHTSA WEBSITE and found campaign # 15v340000. We contacted the dealership about the recall but they told us it wasn't a recall situation. We were charged $1845.97 for repairs.The vehicle was ready on October 26,2021. When there is over 393,625 vehicles potentially affected why would this not be an issue that is considered a recall. I feel that I was charged for repairs unjustly and that this dealer was negligent in their actions. Fortunately there was no crashes or injuries with this vehicle. I consider this a very dangerous situation that needs to be addressed and taken care of on all vehicles that this applies to. I feel I should be reimbursed for the charges. Thank you.

Steering
Filed Oct 30, 2021MI

I am requesting a recall letter from the manufacturer on those issues my vehicle have! 1- Service power steering Now 2- Service advance trac 3- Steering is hard to steer! RECAL 5 DIGIT NUMBER: 15S18 Many owner with that vehicle have same problem which is why it is unsafe to drive the vehicle! I also request a rental vehicle to commute to work and back until this issue is resolved! safety of myself and other drivers comes first! Thanks

Air Bags
Filed Oct 29, 2021MI

Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Steering
Filed Oct 28, 2021OK

Steering rack has almost completely locked up I took my car to dealership and they told me it had been recalled but because my car was over ten years old they informed me they were not responsible to fix it any longer

Unknown or Other
Filed Oct 26, 2021104,945 milesCO

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 80 mph, the advance track and "Service power steering soon" warning lights and messages were illuminated. The steering wheel inadvertently jerked out of the contact's hands 5 - 6 times. The contact pulled over and disconnected the fuse from the power steering assist module. The contact was able to drive to his residence without a power steering assist. The contact self-diagnosed the vehicle with a code reader that there was no communication to the power steering assist, and that the StabiliTrak wheel speed sensor on the front passenger’s side was faulty. The contact replaced the front passenger’s side wheel speed sensor. However, after the replacement, all the wheel speed sensors appeared faulty on the code reader. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for the repair but provided no assistance. The failure mileage was 103,945.

Steering
Filed Oct 25, 2021KY

POWER STEERING ASSIST FAILURE. When this appears the car is very difficult to drive. My safety and the safety of others is at risk when this happens. Thank Goodness I was not going when this occurred otherwise I could have hit someone. The problem has not been inspected by the manufacturer as they can't even fix my air bag recall, No other warnings. this has occurred now about 4 times. shutting the car off and restarting it seems to reset the issue.

Steering › Rack and Pinion
Filed Oct 24, 2021MI

The rack and pinion went out on the vehicle while driving down the highway... Luckily we made it home safely.. made it very hard to turn... Just like that it went out with no warning.

Unknown or Other
Filed Oct 24, 2021MI

Was driving and power steering and advance trac said it need to be serviced and went out automatically became harder to steer

Steering
Filed Oct 22, 2021NY

I was pulling my 2011 Ford Fusion out of the driveway to park on the street in order to drive my second vehicle. When I got to the street, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. This is the third time this message has been indicated. After each time, the problem was corrected by turning the car off and then restarting the car. The third time was different as when I got the car to the street and attempted to park it at the curb with the power steering disabled, the car engine actually shut off without warning. Restarting the engine and waiting to move the car a few moments cleared the fault message and the steering was returned to normal. The fourth time I went to drive the Ford Fusion, the power steering fault message returned along with the lack of assisted steering and would not clear after stopping and restarting the car several times. The vehicle has not been taken to a shop for diagnosis as of this writing.

Service Brakes
Filed Oct 20, 2021NC

Excessive brake pedal travel has almost lead to an accident twice. Brakes slightly engages at the top and then will have to press further to stop vehicle. This has almost caused an accident twice.

Steering › Electric Power Assist System
Filed Oct 18, 2021103,000 milesIN

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the Power Steering Assist Failure appeared on the instrument panel and the steering wheel was significantly difficult to maneuver. The contact was able to forcefully maneuver the steering wheel with assistance and the vehicle was taken to the dealer. The dealer diagnosed the failure as a steering module fault. The manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been completed on the vehicle in 2016. The manufacturer also advised the contact that she would be responsible for the cost of the repair. The vehicle was repaired. The approximate failure mileage was 103,000.

Steering
Filed Oct 15, 2021100,000 milesKS

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

Steering › Gear Box › Mounting Bracket
Filed Oct 7, 2021MI

The steering gear of my vehicle has broken again after it was replaced under a recall causing my power steering to go out and am not able to drive my car safely.

Steering
Filed Oct 5, 2021127,000 milesTX

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 3 MPH, the power steering intermittently failed. The check engine warning light was illuminated. The power steering message was displayed, and the power steering became inoperable. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The manufacturer was notified however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 15V340000 (Steering). The failure mileage was 127,000.

Fuel/Propulsion System
Filed Oct 4, 2021PA

Car was purchased used at approximately 100,000 miles. While filling tank at pump, automatic shutoff on pump triggered repeatedly. It seemed vapor was backing up into the fill tube, so filling tank consisted of pressing pump then releasing once per gallon to allow vapors to disperse and repeat. Several mechanics reported working on similar cases and suggested inspecting the CPV canister. At approximately 110,000 miles, car developed a gas tank rupture. Mechanic inspected and determined that tank had burst at seam. In researching the CPV canister, discovered recall 15S34. Vin search states that this recall does not apply to this vehicle, but symptoms are identical to technical description.

Steering › Electric Power Assist System
Filed Oct 1, 2021213,000 milesUT

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the message "Power Steering Assist Fault" illuminated on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist system needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) because the VIN was not included in the recall. The manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 213,000.

Steering
Filed Sep 30, 2021135,000 milesMI

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, she noticed that the steering wheel was locked. The "Service Steering Now" message appeared on the instrument panel. The contact stated she was able to forcefully steer the vehicle to the dealer with some assistance. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the mechanic could not complete the recall repair as the recall had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 135,000.

Steering
Filed Sep 30, 2021TX

Since the first time that bought the car appeared twice in three months at the moment of starting the car: ASSISTANCE STEERING POWER FAILURE. Then turning off the car and start again would go off and run normal. However today appeared and nothing worked. After one hour trying to make it work we never could. So, we had to call the towing service and go home. I’ve checked the recall but nothing appears under my vin number that has to do with this problem

Unknown or Other
Filed Sep 27, 2021WI

I let my 16 year old daughter use my 2011 Ford Fusion SEL. Last Thursday she and my 15 year old daughter were leaving school and suddenly she could not steer. They were both very frightened. There was an error message Power Steering Assist Fault. I came to the school, let them drive my SUV home, and although I have driven many vehicles over the years without power steering it was very difficult to drive. I understand there was a recall in 2015 for this issue but not for Fusions with 3.5 L engines. Why? There have been many complaints and it's only a matter of time before someone gets killed. Please recall this. I can not afford to have this fixed and I don't want to sell a deadly car.

Unknown or Other
Filed Sep 27, 2021MI

I’ve had this car for about four years and since I’ve gotten it once in a while I will have a power steering failure where the steering wheel becomes very hard to Turn and very dangerous to drive. Are usually will turn the car on and then turn it off and turn it back on and it goes away. I’ve also have taken it to the dealership and they said they cannot do anything about it there’s no recall on it. Right now the car is undrivable because the power steering is not functioning properly

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Sep 26, 2021FL

MY ABS SYSTEM IS OUT WHICH CAUSED MY BRAKES TO STOP WORKING. THIS HAPPENED MULTIPLE TIMES AND IS A SAFER HAZARD

Air Bags
Filed Sep 15, 2021CA

This car has been recalled to replace the drivers side airbag. We have a 1 year old infant traveling in this car, and we do not feel safe driving it. We have reached out to the dealer for the recall fix of the defective airbag, but it is not available. It has been almost 6 months, we try to avoid using the car, but it is very difficult to avoid it. This is a very long time to fix a serious, life threatening issue. This is our second report on this issue, however we have moved since the initial report and wanted to update our address. What can be done to help us? Thank you.

Steering
Filed Sep 15, 2021105,000 milesPA

The contact owns a 2011 Ford Fusion. The contact stated that upon start-up of his vehicle, the power steering fault warning light would illuminate on the instrument panel. Initially, the contact stated that excessive force was needed to steer the vehicle. The contact stated that the vehicle would resume normal operation upon restart. Recently, the contact stated that the failure persisted after the vehicle was restarted. The contact made multiple attempts to reach the dealer and the manufacturer and left several voice messages however, the contact had not heard back from the dealer nor manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 105,000

Steering
Filed Sep 13, 2021OH

My power steering quit working. The screen said “Power Steering Assist Fault”. It was inspected by a Ford Dealership and not covered under warranty due to mileage. My safety & the safety others was put at risk when on the road driving at slower speed to control and steer the car. The problem has been confirmed by the local Ford Dealership. It has not been inspected by anyone other than the dealership. There were no warnings prior to failure. As soon as I turned the car on, the message “power steering assist fault” came on and I had no Power steering.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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