Page 18 of 22 · complaints 851–900 of 1,064

2007 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Power Train
Filed Jun 23, 2014108,041 milesAK

WHEN SPEEDING UP TO PASS SOMEONE ON THE HIGHWAY THE CAR REVVED UP TO ALMOST 6K RPM AND JERKED VIOLENTLY INTO THE NEXT GEAR. THE WRENCH LIGHT CAME ON SHORTLY AFTER AND THE CAR WAS PARKED. THE NEXT MORNING THE LIGHT WAS OFF UNTIL A SHORT TRIP TO THE MECHANIC FOR DIAGNOSIS. THE MECHANIC DIAGNOSED THE CAR AND GOT 2 ERROR CODES. BOTH SHOWING TRANSMISSION FAILURE. *TR

Structure
Filed Jun 10, 201472,000 milesMI

DASHBOARD COVER AREA OVER PASSENGER SIDE AIRBAG IS STARTING TO BULGE AND I CAN SEE AIRBAG. CONCERNED ABOUT FAILURE OF AIRBAG TO DEPLOY OR PREMATURE DEPLOYMENT. INTERNET SEARCH HAS FOUND THIS IS A COMMON DEFECT AND APPARENTLY FORD DOES NOT DO ANYTHING IF THE VEHICLE IS OUT OF WARRANTY, WHICH, MINE IS. I AM THE ORIGINAL OWNER AND THE VEHICLE HAS NEVER BEEN IN ANY TYPE OF MISHAP TO CAUSE THIS PROBLEM. LETS GET FORD TO REPAIR OR REMEDY THE VEHICLES THAT HAVE THIS FAULT. *TR

Vehicle Speed Control
Filed May 29, 201486,621 milesVA

UPON DRIVING THE SPEED BECAME ERRATIC AND THE CAR SLOWED DOWN VERY QUICKLY REQUIRING ME TO PULLOVER QUICKLY FOR FEAR OF A REAR END COLLISION. AT THAT TIME I SAW THE WRENCH LIGHT ON MY DASH. I FEEL THAT IS A HAZARD THAT SHOULD BE CORRECTED UNDER THE WARRANTY OR AS A RECALL FROM FORD COMPANY. THE WAIT FOR PARTS IS ALMOST A MONTH, FORD SHOULD GIVE A LOANER CAR AS I AM AFRAID TO DRIVE MY CAR IN TRAFFIC. THANK YOU *TR

Structure
Filed May 29, 2014105,543 milesCA

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGERS SIDE WAS DETERIORATING NEAR THE AIR BAG. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGERS SIDE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 105,543.

Visibility › Power Window Devices and Controls
Filed May 26, 2014TX

I WENT TO OPEN MY DRIVER DOOR TO GET OUT AND I HEARD A POP... THE HANDLE IS NOW LOOSE. SO IN ORDER TO OPEN MY DOOR I HAVE TO ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, ROLL THE WINDOW BACK UP, AND THEN TURN OFF THE CAR. I HAVE READ TONS OF COMPLAINTS ONLINE ABOUT THE SAME PROBLEM AND FORD IS NOT ISSUING A RECALL. THIS IS A HUGE SAFETY HAZARD! IF I GET IN AN ACCIDENT AND AM UNABLE TO ROLL MY WINDOW DOWN I WILL BE UNABLE TO GET OUT OF THE VEHICLE. THIS IS A HUGE ISSUE AND VERY COMMON. I AM NOT UNDERSTANDING WHY A RECALL HAS NOT BEEN ISSUED FOR THIS. *TR

Air Bags
Filed May 22, 2014OH

THE AIR BAG ON THE PASSENGER SIDE IS BULGING CAUSING THE DASHBOARD COVER TO SEPARATE FROM THE DASH. *TR

Electrical System
Filed May 22, 2014CA

WITHOUT WARNING, VEHICLE JERKED, DECELERATED AND SLOWED TO A STOP ON THE HIGHWAY. VEHICLE WOULD NOT RESPOND TO PRESSING OF GAS PEDAL. HAD TO PULL VEHICLE OFF TO THE SIDE OF THE ROAD. ORANGE WRENCH ICON APPEARED. TURNED CAR OFF AND ON AGAIN AND ICON DISAPPEARED. NOT KNOWING WHEN THE VEHICLE IS GOING TO STOP ACCELERATING IS EXTREMELY DANGEROUS. IT IS ONLY A MATTER OF TIME BEFORE THIS ISSUE AFFECTS SOMEONE WHILE THEY ARE DRIVING AND ARE UNABLE TO SAFELY PULL OFF OF THE ROAD. *TR

Engine
Filed May 21, 2014139,980 milesLA

I HAVE A 2007 FORD FUSION. THE IDLER PULLEY BOLT HAS BROKEN 3 TIMES IN LESS THAN A YEAR. I'VE READ IN MULTIPLE ONLINE FORUMS THAT ONCE THIS STARTS TO HAPPEN, IT CONTINUES TO HAPPEN EVERY FEW MONTHS. I CAN'T SELL THIS CAR TO SOMEONE KNOWING THE BOLT WILL BREAK, AND I CAN'T CONTINUE PAYING $200 EVERY TIME IT DOES. I NEVER KNOW WHERE OR WHEN IT WILL LEAVE ME STRANDED. THIS SEEMS LIKE A FAIRLY COMMON ISSUE FOR THE 2007 FUSION; JUST GOOGLE "2007 FORD FUSION IDLER TENSION PULLEY". I'M WONDERING WHY NOTHING HAS BEEN DONE ABOUT THE POOR ENGINEERING AND DESIGN OF THIS BOLT THAT IS OBVIOUSLY INADEQUATE? *TR

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed May 19, 201474,041 milesGA

ENGINE LIGHT WAS ON, TOOK TO LOGANVILLE FORD THEY TOLD ME MY CATALYTIC CONVERTER NEEDED TO BE REPLACED. I HAVE CALLED AND CALLED FORD, LOGANVILLE FORD AND SEVERAL FORD DEALERS AND GET THE SAME ANSWER, THAT THERE IS NO ETA ON THE PART DUE TO VENDOR DOES NOT HAVE PART. MEANWHILE BAD EMISSIONS ARE BEING PUT IN THE AIR DUE TO FORD. MY BIRTHDAY IS COMING UP AND I WILL NOT BE ABLE TO PASS EMISSIONS. THIS IS A PROBLEM AND FORD REFUSES TO HELP. I HAVE A CASE NUMBER WITH FORD SINCE 11/12/2013. *JS

Structure › Body › Door
Filed May 14, 201450,000 milesOH

THE DOOR OPENING MECHINISIM HAS BROKEN MULTIPLE TIMES (3 TO DATE) IN WHICH THE DRIVER SIDE DOOR CANNOT BE OPENED FROM THE INSIDE. THIS IS A HUGE SAFETY CONCERN AS IF AN ACCIDENT DID INCUR THE DRIVER WOULD NOT BE ABLE TO OPEN THE DOOR. THIS CAR IS 7 YEARS OLD WITH 125K MILES AND IT HAS BROKEN 3 TIMES. THIS NEEDS TO BE RECALLED AND A PROPER FIX PROVIDED AS IT IS DUE TO FAULTY DESIGN AND IS A SAFETY RISK. *TR

Engine
Filed May 13, 2014140,000 milesTX

I WAS DRIVING TO HOUSTON FROM SAN ANTONIO ON I10 AND GOING THE SPEED LIMIT. SHORTLY AFTER STARTING MY DRIVE I WAS SHOCKED BY A SLIGHT JERK AND A "WRENCH" SYMBOL APPEAR. I WAS IN THE CENTER LANE AND HARDLY HAD ANY ACCELERATION TO MOVE OFF THE ROAD. EVENTUALLY, I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY, TURN OFF MY CAR AND TURN IT BACK ON. IT ALLOWED ME TO DRIVE ABOUT 5 MIN BEFORE HAPPENING AGAIN. I ENDED UP PULLING OF THE ROAD 8 TIMES UNTIL I JUST DECIDED TO CALL AAA AND PAY ADDITIONAL FEES TO TOW MY CAR INTO HOUSTON. IT WAS SCARY AND DEF. A SAFETY HAZARD FOR ANYONE EXPERIENCING THIS MALFUNCTION. I TOOK THE CAR TO GET A DIAGNOSTIC AND SURE ENOUGH IT'S A THROTTLE BODY FAILURE. I DROVE TODAY WITH NO ISSUES, BUT I AM SURE IT WILL OCCUR AGAIN VERY SOON. FORD REALLY NEEDS TO RECALL AND THINK ABOUT THEIR CUSTOMER'S SAFETY. *TR

Power Train
Filed May 10, 2014107,300 milesFL

VERY NOTICEABLE IS THE JERKING OF THE CAR, ESPECIALLY WHEN ACCELERATING. *TR

Power Train
Filed Apr 13, 2014145,994 milesTX

THROTTLE BODY ISSUE - CONFIRMED SINCE I JUST SPENT $930.00 AT THE FORD DEALERSHIP TO REPLACE. WIFE GOT IN CAR AT MALL. FIRST CAR WOULD NOT START LOOSE CONTACT ON TERMINAL. SHE CALLED ME I JIGGLED WIRE, CAR STARTED BUT YOU COULD PUSH THE PEDAL ALL THE WAY DOWN AND ONLY VERY SLIGHT POWER (WRENCH LIGHT ON...). SHE PARKED THE CAR AS IT WOULD ONLY GO ABOUT 3 MILES AN HOUR AND I TURNED IT OFF AND RESTARTED THE CAR TO SEE IF IT WOULD DRIVE AND IT WOULD NOT. HAD TO GET IT TOWED TO PLANET FORD DEALERSHIP WHO REPLACED THE THROTTLE BODY. THE EXACT SAME ISSUE HAD HAPPENED ONE WEEK EARLIER BUT WHEN I TURNED THE CAR OFF AND RESTARTED THE ENGINE IT RAN FINE. I HAD A MECHANIC DO THE CODES THE FIRST TIME AND IT WAS THROTTLE BODY AND THE FORD DEALERSHIP DID IT THE SECOND TIME. *JS

Power Train
Filed Apr 11, 201483,000 milesOH

AFTER AN ENGINE LIGHT CAME ON, I TOOK MY CAR TO HAVE THE CODE READ. THE CODE THAT APPEARED WAS FOR THE THROTTLE BODY. AFTER DOING SOME RESEARCH, I DISCOVERED THAT THERE WAS A RECALL FOR THE THROTTLE BODY FOR THE FORD FUSION FROM 2009 -2012. MY CAR WAS NOT INCLUDED IN THE RECALL, BUT MY THROTTLE BODY ACCORDING TO THE DEALERSHIP IS "ERRATIC". I FEEL THAT THE RECALL ON THE THROTTLE BODY MAY NEED TO BE REEXAMINED AS MY CAR, ONLY TWO YEARS OLDER THAN THOSE BEING RECALLED, IS HAVING THE SAME ISSUE. THE PART SHOULD NOT GO BAD THAT QUICKLY. THE CAR HAS LESS THAN 100,000 MILES. *JS

Engine
Filed Apr 4, 2014140,000 milesMS

THE IDLER PULLEY IS CAUSING A BOLT TO SNAP IN TWO THAT'S ASSISTING IN HOLDING IT IN PLACE, WHICH PREVENTS THE ENGINE BELT FROM ROTATING AND CAUSING THE BELT TO FALL OFF( THE BELT DID NOT BREAK) MAKING ME LOSE POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME WITHIN A MONTHS TIME. THIS IS VERY DANGEROUS LUCKY IT ONLY HAPPEN ONCE WHILE I WAS DRIVING ON MY STREET. THE OTHER TIME IT HAPPEN I WAS PARKED IN MY DRIVEWAY AND I NOTICED IT WHEN I TRIED TO BACK OUT AND COULD NOT TURN MY WHEEL. I AM AFRAID TO PUT MY KIDS INTO THE CAR BECAUSE THIS COULD HAPPEN AGAIN WHILE WE ARE OUT AND ABOUT. THIS PROBLEM HAS COST ME OVER $1600 AND THE DEALERSHIP STILL CAN NOT GIVE ME EXACT REASON TO WHY THIS KEEPS HAPPENING TO ME. THEY HAD TO PULL THE WHOLE ENGINE OUT THE SECOND TIME JUST TO GET THE BOLT OUT. *TR

Vehicle Speed Control
Filed Apr 1, 201493,000 milesPA

WENT TO PASS A SLOW MOVING VEHICLE AND WHEN GAS PEDAL WAS PRESSED THE VEHICLE RESPONDED WITH NO POWER, SHUDDERED, AND STALLED. HAD TOWED TO A LOCAL TRUSTED MECHANIC WHO WAS UNABLE TO DIAGNOSE A SPECIFIC PROBLEM BECAUSE THE HE WAS GETTING "CRAZY PROBLEM CODES". VEHICLE WAS TOWED TO A FORD DEALER WHO DISCOVERED THE COILS WERE DESTROYED DUE TO A PCM FAILURE. COILS AND PCM REPLACED AT THE COST OF $2,200. DRIVING HOME AFTER VEHICLE WAS "REPAIRED" CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE BACK TO DEALERSHIP, DIAGNOSED A CATALYTIC CONVERTER FAILURE. CATALYTIC CONVERTER FAILED DUE TO THE PCM/COIL FAILURE. VEHICLE WILL NOT PASS EMISSIONS INSPECTION UNTIL CONVERTER IS REPAIRED/REPLACED AT AN ADDITIONAL COST OF $2,000+. DEALERSHIP INDICATED THAT NOTHING COULD HAVE BEEN DONE TO PREVENT THE PCM/COIL FAILED, IT "JUST HAPPENED". BASIC RESEARCH SHOWS THAT THIS HAPPENS WITH ENOUGH FREQUENCY THAT FORD MUST BE AWARE OF THE PROBLEM. VEHICLE 2007 FORD FUSION V6 AWD. *TR

Engine
Filed Apr 1, 2014134,000 milesTN

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE TECHNICIAN STATED THAT THE CENTRAL COMPUTER NEEDED TO BE REPLACED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS134,000 AND THE CURRENT MILEAGE WAS 134,400.

Air Bags
Filed Mar 25, 201452,000 milesMI

DASHBOARD ON THE PASSENGER SIDE OF THE CAR HAS BECOME UNGLUED AND IS NOW STICKING UP ABOVE THE AIRBAG PANEL. IT APPEARS THAT THIS COULD BE SAFETY ISSUE IF THE AIRBAG WERE TO DEPLOY. *TR

Engine
Filed Mar 23, 2014100,800 milesMO

VEHICLE WAS MISSING, THOUGHT IT WAS PLUGS OR NEEDED TUNEUP. MECHANIC SAID 2 COILS WERE BURNT OUT AND NEEDED REPLACEMENT ALONG WITH PLUGS. HAD TWO REPLACED AND 6 PLUGS REPLACED. THE NEXT WEEK SAME PROBLEM, TOOK BACK TO MECHANIC, SAID ANOTHER COIL BURNT OUT, CHECKED COMPUTER AND SAID DEALER WOULD NEED TO LOOK AT PROBLEM, MAY BE AN ONBOARD COMPUTER ISSUE CALLED PCM. RESULT: FORD DEALER DX COMPUTER ISSUE,CALLING FOR REPLACEMENT AND ALSO ALL COILS AND PLUGS. TOTAL COST OF MECHANICS AND DEALER... $581 PLUS 2015= 2596. NO PROBLEMS SINCE, BUT WAS WARNED THAT THIS COULD HAPPEN AGAIN BY DEALER, AND THAT THIS WOULD BE WARRANTIED. NOT SURE IF THAT IS TRUE. DEALER WOULD NOT ADMIT TO ANY PROBLEMS WITH OTHER FUSIONS, NOR WOULD REGIONAL FORD CUSTOMER SERVICE REP. WILL KEEP CAR FOR A YEAR OR SO AND SEE WHAT HAPPENS, MOST LIKELY TRADING WITHIN THE NEXT TWO YEARS. DONT WANT THAT SAME PROBLEM TO HAPPEN AGAIN. *TR

Electrical SystemFire
Filed Mar 15, 2014150,000 milesIL

PCM SHORTED OUT THE NUMBER 4 COIL AND CAUGHT ON FIRE. COIL WAS ON FIRE WHEN MECHANIC PULLED IT OUT. HAVE INVESTIGATED ON INTERNET SEVERAL PROBLEMS WITH THIS BUT NOT A RECALL YET. COST $800 TO FIX. CO WORKER HAD SAME THING HAPPEN THIS WEEK ON A V6 FORD ESCAPE. *TR

Tires
Filed Mar 11, 201484,000 milesMN

TL* THE CONTACT OWNS A 2007 FORD FUSION EQUIPPED WITH GOODYEAR DUNLOP SIGNATURE TIRES, SIZE 255/50/R17. THE CONTACT STATED THAT THE TIRES WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE TIRES WERE WORKING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE TIRE FAILURE MILEAGE WAS 18,000. THE VEHICLE FAILURE AND CURRENT MILEAGE WAS 84,000. *TR

Power Train
Filed Mar 8, 2014107,000 milesNY

VEHICLE IS A DAILY DRIVE, EXPERIENCED TSB 13-4-17, PCM FAILURE CAUSING THE IGNITION COILS TO BURN OUT ON CYLINDER 4. VEHICLE WAS TOWED TO FORD DEALERSHIP, WHERE VEHICLE WAS REPAIRED, AT A COST OF OVER $2000. IMMEDIATELY AFTER THE VEHICLE HAD A HOWL AND VIBRATION, VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND DIAGNOSED AS A TRANSFER CASE (PTU) FAILURE, THIS WAS A FEW DAYS AFTER LEAVING THE FORD DEALERSHIP. MY LOCAL MECHANIC REPLACED THE PTU AT A COST OF $1000. VEHICLE WAS FINE FROM NOVEMBER 2013 TILL JUST THIS PAST WEEK MARCH 6 2014 WHERE A LEAK OF GEAR OIL WAS FOUND IN THE DRIVEWAY, CAR WAS BROUGHT TO LOCAL FORD DEALERSHIP WHICH CONFIRMED A LEAK OF THE SEAL ON THE TRANSFER CASE (PTU). VEHICLE HAS BEEN BROUGHT TO LOCAL MECHANIC THAT MADE THE REPAIR. I FIND IT UNBELIEVABLE THAT SINCE THIS VEHICLE HAS HIT 100K MILES THAT IT IS IN NEED OF CONSTANT REPAIR. I HAVE OWNED MANY FORDS AND HAVE NEVER HAD AN ISSUE LIKE THIS. AFTER MUCH RESEARCH I HAVE FOUND THAT THESE ARE COMMON PROBLEMS!! FORD NEEDS TO DO SOMETHING ABOUT THIS!! THEY CLAIM TO HAVE RELIABLE VEHICLES BUT THIS IS NOT RELIABLE, ESPECIALLY SINCE I BOUGHT THIS CAR AS A CERTIFIED PRE-OWNED FROM A FORD DEALERSHIP IN JULY OF 2010 I ONLY GOT 3 GOOD YEARS OUT OF THIS VEHICLE. ITS A SHAME CAUSE ITS SUCH A BEAUTIFUL CAR AND NOW I HAVE NOTHING BUT MECHANICAL ISSUES. *TR

Power Train
Filed Feb 27, 201473,750 milesOH

LOSS OF POWER, CAR WOULD NOT GO, STUCK IN BUSY TRAFFIC, SHIFTS VERY HARD TRANSMISSION SLIPPING. THIS HAS HAPPENED ABOUT TREE OR FOUR TIMES NOW. CALLED DEALER THEY SAY THEY ARE UNAWARE OF PROBLEM, BUT IT IS ALL OVER THE INTERNET EVERYONE HAVING PROBLEMS. TOOK IT IN BUT COST ME 400 BECAUSE OF COURSE IT IS OUT OF WARRANTY. REPROGRAMMED MY TRANSMISSION BUT NOW SHIFTS AT A HIGHER RPM CAUSING LOWER FUEL MILEAGE. THEY ARE HAVING PROBLEMS WITH THE THROTTLE BODIES GOING BAD BECAUSE THIS WAS A COLLABORATION WITH MAZDA. VERY EXPENSIVE REPAIR. NO WAY THESE SHOULD BE GOING BAD AT 70K. THEY NEED TO REPLACE TRANSMISSIONS AT THEIR COST. *TR

Visibility/Wiper
Filed Feb 24, 2014164,000 milesMI

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT WAS DRIVING 60 MPH WHEN THE SUN ROOF BECAME DETACHED FROM THE VEHICLE. THE CONTACT PULLED OVER AND WAS ABLE TO RETRIEVE THE GLASS. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000

Power Train
Filed Feb 19, 201471,895 milesFL

ON FEB 19 2014 AT 8:30 AS I PARKED MY 2007 FORD FUSION IN MY DRIVEWAY I WAS UNABLE TO REMOVE MY KEY FROM THE IGNITION. I NOTICED MY STEERING WHEEL WOULD NOT LOCK. MADE SURE THE VEHICLE WAS IN PARK AND STILL THE KEY WOULD NOT TURN ALL THE WAY BACK SO THAT THE WHEEL COULD LOCK AND KEY COULD BE REMOVED.I LOOKED ONLINE TO SEE HUNDREDS OF SAME PROBLEM WITH KEY GETTING STUCK. AND MOST OF THEM HAD TO DO WITH GEAR SHIFT SILVER BUTTON NOT RELEASING TO LET KEY TURN ALL THE WAY. SEEING THESE MANY SAME PROBLEM SHOULD WARRANT A RECALL TO THIS PROBLEM. *TR

Engine
Filed Feb 11, 201480,000 milesNE

MY 2007 FUSION'S COMPUTER WENT BAD AND BURNT UP COILS. GRAND TOTAL TO FIX IT WAS $2200. EVEN THOUGH THERE IS A SERVICE BULLETIN THEY WOULDN'T DO ANYTHING. IT IS ONLY IF THE CAR IS UNDER WARRANTY. WE BOUGHT THIS CAR AS A CERTIFIED USED CAR AND THAT MEANT NOTHING TOO. *TR

Engine
Filed Jan 29, 201499,552 milesMO

PCM FAILED CAUSING VEHICLE TO LOSE POWER AND BURN UP IGNITION COILS. *TR

Power Train
Filed Jan 25, 201486,000 milesNY

WHILE DRIVING ON THE HIGHWAY THE ENGINE STARTED TO RUN ROUGH AND WITHIN A MINUTE THE ENGINE QUIT AND COULDN'T BE RESTARTED. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. THE ENGINE HAD THE SAME FAULT AS IDENTIFIED IN NHTSA TSB-13-4-17. THE PCM UNIT FAILED, CAUSING DAMAGE TO MULTIPLE ON-PLUG IGNITION COILS. I BELIEVE THAT THE FORD TSB # FOR THIS PROBLEM IS 06-18-15. THIS IS A 6-CYLINDER ENGINE. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE OF THE SUDDEN AND COMPLETE ONSET OF LOSS OF POWER. *TR

Electrical System
Filed Jan 23, 2014100,000 milesNY

THE ENGINE CONTROL MODULE OR PCM BURNED DUE TO AN ELECTRICAL SHORT AT CYLINDER #4. IT IS A 2007 FORD FUSION WITH 100,000 MILES. THIS APPEARS TO BE A SAFETY ISSUE AND THERE IS WAS NO FAIL-SAFE TO SHUT THE COMPUTER TO AVOID A POSSIBLE ENGINE FIRE. THE MECHANIC ADVISED IF THIS CAR WAS DRIVEN ANYMORE YOU WOULD HAVE HAD AN ENGINE FIRE. *TR

Air BagsCrash1 injured
Filed Jan 23, 201493,000 milesMI

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO THE HIP, BACK, KNEE, AND SHOULDER. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR TREATMENT OF INJURIES AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER TO REQUEST AN INSPECTION OF THE AIR BAGS FOR NON-DEPLOYMENT BUT THE MANUFACTURER DECLINED. THE FAILURE MILEAGE WAS 93,000.

Engine
Filed Jan 12, 201484,000 milesMA

I WAS DRIVING TO WORK ON DECEMBER 11, 2013 DOWN RTE 3A AT APPROXIMATELY 8AM. WHEN I TOOK A LEFT ONTO WESTFORD RD., AND ACCELERATED UP THE HILL THE VEHICLE SUDDENLY CUT OUT TO THE POINT IT WOULD NOT GO ANY FURTHER. I ALMOST WAS HIT FROM A CAR FROM BEHIND ME WHO ALSO WAS ACCELERATING UP THE HILL, BUT FORTUNATELY HE SWERVED AROUND ME IN TIME. I CALLED TRIPLE AAA AND THEY TOWED IT TO PALMER''S AUTOMOTIVE. ACCORDING TO THE MECHANIC, THE DIAGNOSTIC SHOWED ONE OF THE COIL PACKS MALFUNCTIONED.. UPON REPLACEMENT, THE COIL PACK OVERHEATED AND BLEW AGAIN. FINDING IT ODD, THE MECHANIC CONTACTED FORD. WORKING WITH THE FORD TECHNICIAN, A BULLETIN WAS FOUND STATING THE CAR HAD A KNOWN ISSUE WITH THE PCM, THE COMPUTER MODULE FOR THE VEHICLE. FORD TOLD THE MECHANIC, THE PART WOULD BE THERE IN 2 WEEKS. 2 WEEKS WENT BY AND ON CHRISTMAS EVE, OUR MECHANIC WAS TOLD THERE IS A NATIONAL BACK ORDER ON THE PART AND IT WOULD BE 2 TO 4 MORE WEEKS. ALSO, THE REPAIR WOULD COST IN THE VICINITY OF 1700.00 DOLLARS. IT IS NOW 1/12/14 AND WE STILL HAVE NO CAR AND NO WORD ON WHEN IT WILL BE FIXED. FORD''S RECENT ADS INFURIATE ME ON TV ABOUT THEIR RELIABILITY ETC COMPARED TO OTHER BRANDS. THE WARRANTEE EXPIRED AT 80K MILES AND THIS CAR HAS 84K ON IT. WE ARE STILL MAKING PAYMENTS ON A CAR THAT IS INOPERABLE FOR THE PAST 6 WEEKS, AS WELL AS FACING A HUGE REPAIR BILL, WHICH ADDS INSULT TO INJURY. MOST IMPORTANTLY, I THINK ABOUT WHAT MAY HAVE HAPPENED IF I HAD DECIDED TO TAKE THE HIGHWAY INSTEAD OF RTE 3A TO WORK TH

Air Bags
Filed Jan 4, 201455,326 milesPA

THE AIR BAG LIGHT CAME UP ON THE DASHBOARD AND IT WON'T GO AWAY. *TR

Vehicle Speed Control
Filed Dec 19, 201395,000 milesNC

THROTTLE BODY I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT WENT GREEN I PRESSED THE ACCELERATOR AND MY STEERING COLUMN BEGAN TO SHAKE AND MY CAR WOULD NOT ACCELERATE PAST 20 MILES PER HOUR. I WAS TERRIFIED BECAUSE ALL THE OTHER CARS TOOK OFF AND I COULD BARELY MOVE. THE CAR SHOOK LIKE IT WAS GOING TO FALL APART. AFTER BARELY COASTING INTO A NEARBY FORD DEALERSHIP THE INFORMED ME THAT IT WAS THE THROTTLE BODY. I REPLACED THE PART AND IT COST ME $600.00. *TR

Vehicle Speed Control
Filed Nov 23, 201340,000 milesIA

WHILE L WAS DRIVING ON WET PAVEMENT WITH THE SPEED CONTROL ENGAGED AND SET TO 35 MPH, I ROUNDED THE TOP OF A HILL AND THE VEHICLE BEGAN TO SPEED UP AS USUAL. I APPLIED THE BRAKES LIGHTLY TO MAINTAIN 35 MPH AND THE SPEED CONTROL FAILED TO DISENGAGE AND SPUN THE LEFT FRONT TIRE UNTIL BLACK SMOKE WAS ROLLING OUT FROM UNDER THE FENDER. IT LASTED A FEW SECONDS BEFORE IT RELEASED. I HAD A FORD DEALER CHECK THE BRAKES TO SEE IF THE LEFT FRONT CALIPER HAD A PROBLEM AND THEY DID NOT FIND A PROBLEM. THEY ALSO HAD NO SOLUTION FOR THE SPEED CONTROL FAILING TO DISENGAGE. NOTE: THE DAYTIME PHONE IS USELESS SINCE I AM ASSIGNED TO ANOTHER BUILDING AT WORK AWAY FROM THE PHONE ON MY DESK. UPDATED 01/28/14*LJ I CONTACTED FORD ONCE AGAIN AFTER THE THIRD THROTTLE PROBLEM. THE THIRD TIME INVOLVED THE SPEED CONTROL BURNING RUBBER ON A WET ROAD AFTER I APPLIED THE BRAKES TO MAINTAIN SPEED GOING DOWN HILL WITH THE SPEED CONTROL SET FOR 35. THEIR RESPONSE WAS TO IGNORE THE PROBLEM AS USUAL. THEY DIDN'T DO ANYTHING FOR ANY OF MY COMPLAINTS EVEN WHEN THE CAR WAS UNDER WARRANTY. THE DEALER WOULD NOT EVER REPLACE A BROKEN PLASTIC DOOR HANDLE IN THE INSIDE UNTIL IT BROKE OFF COMPLETELY. AFTER THEY REPLACE IT WITH ANOTHER PLASTIC HANDLE THE SPRING CUT THROUGH THE PLASTIC AGAIN, BUT I REALIZED THAT THE PIECE OF PLASTIC THE BROKE OFF WAS STILL IN THE RECESSED AREA FOR THE HANDLE AND WOULD HAVE CAUSED IT TO BREAK OFF COMPLETELY AGAIN IF I HAD NOT REMOVED IT. THE CHROME ALSO PEALED OFF AND CUT MY FINGERS AGAIN

Air Bags
Filed Nov 19, 201386,000 milesAR

AIR BAG ON PASSENGER SIDE IS STARTING TO BULGE OUT OF DASH, SAD THERE IS NOT A RECALL FOR THIS SEEING THAT THERE ARE PLENTY COMPLAINTS ABOUT THIS. PASSENGER SEAT BELT WHERE IT FASTENS DOES NOT WORK IT CLICKS LIKE IT IS LOCKED BUT IF YOU TUGGED ON SEATBELT IT AUTOMATICALLY POPS OUT NOT VERY SAFE IF IT DOESN'T WORK RIGHT. VERY DISAPPOINTED IN THESE FLAWS B/C I USED TO LOVE MY CAR!! *TR

Fuel/Propulsion System
Filed Oct 14, 2013125,964 milesGA

DRIVING ALONG A FOUR LANE HIGHWAY AT APPROXIMATELY 60MPH WHEN SUDDENLY THE VEHICLE STOPPED ACCELERATING, I HAD TO PUT IT IN NEUTRAL, LETTING IT COAST, TURN THE ENGINE OFF AND QUICKLY BACK ON. IT ALLOWED ME TO CONTINUE NORMALLY AFTER THAT. HOWEVER THIS PROBLEM HAS BEEN OCCURRING INTERMITTENTLY EVER SINCE. WHEN IT GETS REALLY BAD, IT WILL REPEAT THE PROBLEM ANYWHERE FROM 5-10 MINUTES AFTER I TURN IT AND BACK ON AND THE TRACTION CONTROL AND MAINTENANCE LIGHTS WILL COME ON. AFTER AWHILE THE CHECK ENGINE LIGHT WILL COME AND STAY ON FOR A COUPLE OF DAYS. HAD A DIAGNOSTICS RUN ON IT WHILE THE CHECK ENGINE LIGHT WAS ON AND IT INDICATED THAT THE THROTTLE CONTROL SYSTEM WAS MALFUNCTIONING. FORD WANTS OVER $600 FOR PARTS AND LABOR TO FIX THE PROBLEM WHICH I THINK IS RIDICULOUS CONSIDERING HOW MANY OTHERS ARE HAVING THE SAME PROBLEM. WILL BE CONTACTING THE REGIONAL SALES MANAGER REGARDING THIS. *TR

Engine
Filed Oct 1, 201393,100 milesKY

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 72 MPH, THE VEHICLE BEGAN TO VIBRATE AND BACK FIRE. THE ENGINE WAS TURNED OFF HOWEVER, THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC INFORMED THE CONTACT THAT THE FAULTY PCM CIRCUIT BOARD OVERHEATED AND CAUSED THE FOUR COILS TO MELT. IN ADDITION, THE CATALYTIC CONVERTER WAS DAMAGED. THE VEHICLE WAS REPAIRED EXCLUDING THE REPLACEMENT OF THE CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 93,100. UPDATED 11/07/13*LJ

Steering
Filed Sep 13, 2013PA

THE IDLER PULLEY BOLT BROKE OFF AND PULLED THE BELT OFF (THE BELT DID NOT BREAK) MAKING ME LOSE POWER STEERING, AND OF COURSE THE BATTERY WOULD NOT HOLD A CHARGE. THIS HAPPENED JUNE 8, 2013, JUNE 23, 2013 AND AGAIN ON SEPTEMBER 11, 2013. FORD IS TELLING ME THAT THERE IS NO PROBLEM BUT THE DEALER THAT FIXED MY CAR THE 1ST TWO TIMES NOW HAS IT AGAIN AND HAS A CALL INTO FORD TO SEE WHAT THE PROBLEM COULD BE THAT IT HAS HAPPENED TO ME 3 TIMES IN THE PAST 2 1/2 MONTHS. ALL 3 TIMES I WAS DRIVING WHEN IT HAPPENED. THE SECOND 2 TIMES IT HAPPENED I HEARD A POP ALMOST LIKE I RAN SOMETHING OVER AND IMMEDIATELY LOST POWER STEERING. IT ALMOST HAS ME AFRAID TO PUT MY KIDS IN MY CAR. UNFORTUNATELY I ONLY HAVE ONE CAR AND CAN'T AFFORD A NEW ONE. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/MotorFire
Filed Sep 13, 2013141,000 milesMO

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT AFTER PARKING, HE NOTICED A BURNING ODOR AND NOTICED SMOKE EMERGING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS STATED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE WAS 141,000.

Air Bags
Filed Sep 11, 2013131,000 milesCA

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

Power Train
Filed Sep 8, 2013142,000 milesMO

DRIVING ON HIGHWAY AT ABOUT 65 MILES PER HOUR, CAR STOPPED ACCELERATING AND WHEN PRESSED THE GAS PEDAL CAR ACTUALLY CONTINUED TO SLOW DOWN. ALSO HAS STARTED TO NOT ACCELERATE FROM A STOPPED POSITION. HAVE ALMOST BEEN HIT FROM BEHIND AS I WAS NOT ABLE TO ACCELERATE.

Vehicle Speed Control
Filed Aug 26, 2013120,000 milesGA

DRIVING 60-70 MPH DOWN AN INTERSTATE AND CAR LOSES TOTAL ACCELERATION CONTROL. YOU CAN PUT THE GAS TO THE FLOOR AND NOTHING HAPPENS. RPM DOESN'T MOVE AND NO ACCELERATION. HAVE TO COAST OFF THE INTERSTATE. THOUGHT IT WAS THE GAS, PUT NEW GAS IN THE CAR. WENT TO TN ON FRIDAY HAD TO "COAST" OVER TO THE SHOULDER 3 TIMES. CAME HOME YESTERDAY HAD TO PULL OVER 6 TIMES FOR THE SAME PROBLEM. SCARY SCARY SCARY!!!!! WILL NOT DRIVE MY CAR AGAIN UNTIL THE PROBLEM IS FIXED. *TR

Engine
Filed Aug 24, 201381,000 milesGA

MY SON WAS TRAVELING DOWN ROAD AND CAR COMPLETELY SHUT DOWN. COMPUTER AND COILS SHORTED OUT. THANK GOODNESS HE WAS ABLE TO MOVE INTO TURNING LANE. THIS WOULD HAVE BEEN DANGEROUS IF HE HAD BEEN ON THE INTERSTATE. NEED PART NUMBER 7U7Z12A650DLA. CAR IS CURRENTLY AT DEALERSHIP IN WAITING ON PART. IT HAS BEEN THERE OVER 2 WEEKS. WE HAVE BEEN TOLD 1000 FUSIONS ARE WAITING ON THIS PART. FORD CASE NUMBER - CAS[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Aug 22, 2013105,000 milesVA

DOING APPROX. 55 MPH WHEN VEHICLE SUDDENLY DECELERATED. COASTED INTO A PARKING LOT. TURNED CAR OFF, WAITED AND RESTARTED IT. IT RAN FINE AFTER THAT BUT I TOOK IT TO THE FORD DEALER WHO SAID IT NEEDED A THROTTLE BODY REPLACEMENT AT A SIGNIFICANT COST TO ME. SINCE I WAS ON A HIGHWAY IN TRAFFIC AT THE TIME OF THIS INCIDENT IT COULD HAVE CAUSED AN ACCIDENT. THE DEALER TOLD ME THAT OTHER VEHICLES WERE EXPERIENCING THE SAME ISSUE WITH DECELERATION. I FEEL THAT FORD KNOWS ABOUT THIS PROBLEM AND SHOULD ISSUE A RECALL. *TR

Engine
Filed Aug 18, 201360,000 milesOH

I HAD PURCHASED MY 2007 FORD FUSION NEW AND HAD A FEW ODDITIES DURING THE COURSE OF OWNERSHIP. WITHIN TWO YEARS OF OWNERSHIP I HAD A BATTERY SHORT OUT. AT THREE YEARS I HAD TO HAVE A HEFTY BRAKE SERVICE DONE BECAUSE OF A CLICKING NOISE WHEN THE BRAKES WERE APPLIED. I NOTICED AT FOUR YEARS THAT WHEN I WOULD REMOVE THE KEY FROM THE IGNITION AND OPEN THE DOOR, THE CAR WOULD CHIME AS IF THE KEY WAS STILL IN IT. THE DEALER HAD NO IDEA WHAT CAUSED THE CHIMING AND IT HAPPENED SPORADICALLY. THE BIGGEST ISSUE WAS IN LATE NOVEMBER OF 2011, I WAS MERGING ON TO THE HIGHWAY AND GOING TO PASS A VEHICLE; MY CAR BEGAN TO REV REALLY HIGH, BUT I WAS NOT ACCELERATING THAT MUCH. I SHIFTED TO NEUTRAL THEN BACK TO FIFTH GEAR STILL NO ACCELERATING. AT THAT MOMENT THE CHECK ENGINE CAME ON AND I NOTICED THAT THE CAR WAS DEAD AND COSTING. AFTER I STOPPED ON THE SIDE OF THE HIGHWAY, THE CAR WOULD NOT START AT ALL. HAD IT TOWED TO THE DEALER, WHERE THEY SPENT TWO WEEKS OF TEARING APART MY MOTOR. THEY DETERMINED THAT A BOLT CAME LOOSE RELEASING MY TIMING BELT DESTROYING MY ENGINE. I PURCHASED AND EXTENDED WARRANTY WHICH SAVED ME $7500 IN REPLACEMENT COST. AFTER TWO MORE WEEKS I HAD THE CAR BACK. I NOTICED BELT NOISE WHEN I STARTED THE CAR AND THE ENGINE WAS LOUDER THAN THE ORIGINAL ENGINE. WITHIN A MONTH THE CAR WOULD NOT START AGAIN. THE CHIP IN THAT KEY WENT OUT, AND WHEN I TOOK IT BACK TO THE DEALER I COMPLAINED ABOUT THE CHIMING AND THE BELTS. THEY INFORMED ME; THE KEY NEEDED TO BE REPLACED (COSTING

Structure › Body › Door
Filed Aug 18, 201385,000 milesTX

ALL FOUR OF THE INTERIOR DOOR HANDLES HAVE BROKEN, THEY ARE PLASTIC. THEN JUST THIS WEEK YOU CANNOT LOCK THE CAR FROM THE INSIDE. *TR

Vehicle Speed Control
Filed Aug 12, 201365,627 milesTX

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY DECELERATED. THE CONTACT TURNED THE VEHICLE OFF AND WAS ABLE TO DRIVE WITHOUT THE FAILURE RECURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE THROTTLE BODY ASSEMBLY WOULD HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,627. *TR

Structure › Body
Filed Aug 12, 201380,000 milesPA

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD WAS DETERIORATING. THE CONTACT WAS CONCERNED THAT THE FRONT PASSENGER'S SIDE AIR BAG WOULD BECOME COMPROMISED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 9/19/13 *CN

Electrical System
Filed Aug 6, 201363,500 milesIL

DURING AN OIL CHANGE, THE MECHANIC NOTICED THAT THE RIGHT FRONT TURN SIGNAL WAS NOT WORKING AND CHANGED THE BULB. WHEN THE NEW BULB DIDN'T WORK, HE CHECKED CLOSER AND DETERMINED THAT IT WAS FLASHING VERY DIMLY . THE DEALER INFORMED US THAT THE SMART JUNCTION BOX IS THE PROBLEM AND WILL COST $600 TO REPLACE. THERE WAS NO INDICATION TO THE DRIVER THAT A TURN SIGNAL WAS NOT WORKING AND IT WAS SIMPLY LUCK THAT THE ISSUE WAS SPOTTED BY AN ALERT MECHANIC. THIS IS DANGEROUS IF THE DRIVER THINKS HE IS SIGNALING A TURN OR LANE CHANGE WHEN NOTHING IS VISIBLE OUTSIDE THE VEHICLE. *TR

Service Brakes
Filed Aug 4, 201368,380 milesNY

WHEN BACKING OUT OF A PARKING SPOT I DEPRESSED THE BRAKE PEDAL AND IT WENT STRAIGHT TO THE FLOOR. THE CAR DID NOT STOP. I PUT CAR IMMEDIATELY INTO PARK AND THEN PUMPED BRAKES. PRESSURE SEEMED TO RETURN TO THE BRAKES SO I PROCEEDED TO BACK OUT AGAIN, TESTING BRAKES CONSISTENTLY. BRAKES SEEMED TO RESPOND BUT SEEMED "SOFT" STILL. I DROVE CAR TO MECHANIC WITHOUT INCIDENT, THINKING THE PROBLEM WAS THE MASTER CYLINDER. MECHANIC INFORMED ME THAT THE PROBLEM WAS NOT THE MASTER CYLINDER BUT RATHER THE ABS HYDRAULIC CONTROL MODULE AND THAT HE HAD SEEN THIS SAME PROBLEM WITH FOUR OTHER FORD VEHICLES, TWO OF THEM FUSIONS. MECHANIC STATED THAT WHEN HE LOOKED UP THE SYMPTOMS I REPORTED TO HIM IN HIS "IDENTIFIX/OEM" DATABASE THAT THIS PROBLEM CAME UP ASSOCIATED WITH A TECHNICAL SERVICE BULLETIN FROM FORD, INCLUDING THE INSTRUCTIONS FOR HOW TO REPAIR THE PROBLEM. HE COULD NOT FIND A RECALL NOTICE FOR THIS PROBLEM, HOWEVER. THIS APPEARS TO BE A MANUFACTURER'S DEFECT AND I AM PERPLEXED AS TO WHY THERE IS NO RECALL. I WILL BE CONTACTING THE FORD MOTOR COMPANY TO INVESTIGATE FURTHER. MY MECHANIC REPAIRED THE PROBLEM WHICH COST JUST OVER $2000 AND DID INCLUDE HIM TAKING THE CAR TO A FORD DEALER TO RESET THE ABS AND ASSOCIATE THE REPAIR WITH MY VIN. TWO DAYS SINCE REPAIR AND I HAVE NOT HAD ANY BRAKE PROBLEMS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Ford Fusion → · Every Fusion year → · How the figures are calculated →