Page 2 of 2 · complaints 51–70 of 70

2017 Ford Fusion Hybrid complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Fuel/Propulsion System
Filed May 14, 201937,720 milesTN

VEHICLE WON'T ACCEPT GAS OR IF IT DOES VERY SLOWLY. SOMETIMES WILL ALSO SPIT GAS OUT. JUST AT 38,000 MILES. FORD SAYS IT ISN'T UNDER WARRANTY. QUICK SEARCH APPEARS VERY COMMON DANGEROUS ISSUE.

Unknown or Other
Filed Apr 10, 201931,200 milesCA

INOPERABLE FRONT PASSENGER SIDE WINDOW. BOTH SWITCHES ON DRIVER SIDE AND PASSENGER SIDE FOR PASSENGER SIDE WINDOW INOPERABLE. TESTED WHILE VEHICLE IN MOTION. DATED THIS 4/10/2019

Visibility/Wiper
Filed Mar 1, 20191 milesCA

WHEN I TURN ON THE DEFROSTER, THE AIR RECIRCULATOR TURNS OFF. IN TRAFFIC, THIS LETS EXHAUST FROM OTHER CARS ENTER THE CAR, SO I EITHER HAVE TO BREATH IN EXHAUST OR DRIVE WITH A FOGGED UP WINDSHIELD. I CAN'T HAVE THE AIR RECIRCULATOR ON AND THE DEFROSTER. I EITHER HAVE TO BREATH IN EXHAUST OR DRIVE WITH A FOGGED WINDSHIELD. IT'S GETTING TO BE DANGEROUS.

Service BrakesCrash1 injured
Filed Dec 19, 201842,000 milesCA

TL* THE CONTACT RENTED A 2017 FORD FUSION. WHILE DRIVING 45 MPH, THE ABS WARNING INDICATOR ILLUMINATED. ALSO, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. HERTZ RENTAL CAR IN SAN MATEO, CALIFORNIA WAS INFORMED OF THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

Air BagsCrash1 injured
Filed Dec 18, 201842,000 milesCA

TAKATA RECALL THIS CAR DOES NOT HAVE RELIABLE BREAKS I WAS IN AN ACCIDENT ON 12/26/18. I APPLIED THE BRAKES AND NOTHING HAPPENED. NOW I'M LEFT WITH BEING RESPONSIBLE FOR THIS . AND THE STEERING WHEEL AIRBAG BLEW SMOKE IN MY FACE AND THIS CAR HAS TWO OPEN RECALLS AND IT'S A RENTAL THROUGH HERTZ

Electrical System
Filed Nov 11, 201829,000 milesGA

WHILE USING FULL ACCESSORY POWER WITH THE ENGINE OFF, THE CAR WILL ALLOW YOU TO CHANGE THE GEAR SHIFT DIAL TO DRIVE. THE CAR IS ABLE TO MOVE IN THIS POSITION, BUT THE GAS PEDAL WILL NOT WORK. THE 'READY TO DRIVE' LIGHT IS.NOT ON.

Steering
Filed Oct 29, 201839,800 milesCA

TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING ABOUT 30 MPH, THE STEERING WHEEL SHOOK AND APPEARED TO BE FALLING OFF. THE "CHECK SAFETY" LIGHT ILLUMINATED. THE CONTACT CALLED AIRPORT MARINA FORD (310-574-2641, 5880 W CENTINELA AVE, LOS ANGELES, CA 90045) AND WAS TOLD TO BRING THE VEHICLE IN FOR A CHECK-UP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED, THE FAILURE MILEAGE WAS 39,800. *DT*JB

Fuel/Propulsion System
Filed Jun 27, 201830,000 milesPA

AUTO SHUTS DOWN WHILE DRIVING,NO POWER..MUST STOP,SHUT OFF IGNITION AND RESTART THE ENGINE...CAR SEEMS TO REVERT TO NORMAL AFTER TURNING BACK ON.HAS OCCURED MANY TIMES..LOCAL FORD DEALER IS AWARE OF PROBLEM AND HAS INSTALLED A COUNTER..THE COUNTER CLOCKS UP WHEN THIS OCCURS BUT RESETS WHEN CAR IS STOPPED AND RESTARTED...THIS IS A POTENTIALLY DANGEROUS PROBLEM AS THIS HAS HAPPENED IN TRAFFIC AND DRIVER HAS NO POWER,MUST PULL OUT OF TRAFFIC,RESTART AND GO AGAIN...

Electrical System
Filed Apr 23, 2018669 milesFL

FAILS TO START. BATTERY IS COMPLETELY DEAD. HAD INTO SERVICE DEPARTMENT 6 TIMES, HAVE FAILED TO CORRECT PROBLEM. BOUGHT NEW IN MAY 2017.

Engine
Filed Apr 1, 201828,116 milesCA

ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.

Steering
Filed Mar 16, 2018VA

TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Mar 16, 201815,650 milesCA

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, 925-932-2900) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL UNTIL APPROXIMATELY APRIL 30, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,650. PARTS DISTRIBUTION DISCONNECT.

Service BrakesCrash1 injured
Filed Mar 4, 201817,000 milesGA

WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE

Equipment
Filed Sep 11, 2017CA

CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS

Unknown or Other
Filed Jun 20, 20176,000 milesCA

I JUST BOUGHT A 2017 FORD FUSION. WHILE DRIVING ON A CALIFORNIA FREEWAY A ROCK HIT MY FRONT WINDSHIELD AT THE TOP RIGHT CORNER WHICH CAUSED A LONG STRESS CRACK ACROSS THE WINDOW. I CONTACTED THE DEALER AND THEY TELL ME THEY WON'T COVER IT. I'M INSURED. THAT'S NOT THE ISSUE. I WONDER IF THIS HAS BEEN REPORTED BY ANYONE ELSE WHO OWNS A FORD?. MY TOYOTA HAS BEEN HIT MANY TIMES AND HARDER THAN WHAT THIS ROCK DID BUT IT HAS NEVER SHOWN A FRACTURE LIKE THIS. PLEASE ADVISE. I CAN ALSO SEND PICS. A GLASS REPAIR COMPANY LOOKED AT IT AND ALSO TOLD ME THAT IT SHOULD NOT HAVE HAPPENED.

Electrical System
Filed Apr 27, 20171,500 milesKY

TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FOR MY KEYS SINCE I HAD AN APPOINTMENT FOR !0:00AM AND EVIDENTLY MY PROBLEM ,3RD TIME ,WASN'T IMPORTANT TO THEM AND THAT I WOULD GO TO ANOTHER DEALER. HE SAID THEY WERE BRINGING IT RIGHT IN. 10:45 SAID MECHANIC WAS DOWNLOADING A NEW FIX THAT WAS JUST RECEIVED. 11:00 AM I PEERED INTO THE SHOP AND THE WINDOW STILL WAS NOT WORKING PROPERLY. 11:15 HE CAME AND THE FIX DIDN'T WOTK AND LET ME DRIVE OFF AND SAID HE WOULD BE IN TOUCH. NO COPY OF WORK DONE. NEEDLESS TO SAY AFTER 3 MONTHS; I CAN'T BELIEVE FORD EGINEERS CAN GET A SOFTWARE BUG REPAIR OR A TEMPORARY WORK AROUND. I THINK I'LL ASH FOR EXTENDED WARRANTY ON MY CARS WINDOWS AS MUCH AS THEY HAVE BEEN OVER-USED TRYING TO REPAIR ;JUST HOPE I DON'T GET RAIN DAMAGE SINCE AT TIMES IT IS VERY DIFFICULT TO GET "ALMOST" CLOSED BEFORE THE WINDOWS AUTOMATICALLY REVERSE AND GO DOWN.THIS HAPPENS ANY TIME INTERMITTENTLY AND ROTATES BETWEEN THE DRIVER AND PASSENGER WINDOWS.

Unknown or Other
Filed Apr 3, 201716 milesCA

CAR IS EQUIPPED WITH AUTO LOCK THAT CANNOT BE DISABLED. THIS POSES A SERIOUS SAFETY ISSUE. I AM A SENIOR CITIZEN AND IF SOMETHING MEDICAL SHOULD HAPPEN TO ME WHILE DRIVING, I WANT TO BE SURE THE DOORS ARE UNLOCKED WHEN HELP ARRIVES. IF I FORGET TO UNLOCK THE DOORS AFTER THE AUTO LOCK LOCKS THEM, I COULD BE IN TROUBLE. FORD SAYS THE AUTO LOCK FEATURE IS A REGIONAL FEATURE, BUT SOME FUSION ON MY DEALERS LOT HAVE AUTO LOCK DISABLE, OTHERS DO NOT. IF IT IS A REGIONAL FEATURE, FORD IS SELLING MODELS OUTSIDE THE REGION. I HAVE READ THE OWNER'S MANUAL FROM COVER TO COVER AND RESEARCHED THE INTERNET TO SEE IF ANY SOLUTION WAS AVAILABLE. MY PREVIOUS CAR WAS A FORD FOCUS, ALSO WITH AUTO LOCK, BUT THERE WAS A WORK AROUND TO DISABLE THE FEATURE. I CONSIDER THIS TO BE A SERIOUS SAFETY ISSUE AND HOPE THAT A SOLUTION WITH FORD CAN BE REACHED. THANKS

Electrical System
Filed Feb 28, 20172,300 milesVA

2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.

Visibility/Wiper
Filed Feb 25, 2017OK

UNABLE TO DRIVE AT TRAFFIC FLOW DURING RAIN, WIPERS UNABLE TO ALLOW A SAFE VIEW ON FAST OR SLOW SPEED, ONGOING ISSUE HAVE NOT WENT TO DEALER ASSUME ITS JUST POOR DESIGN.

Unknown or Other
Filed Aug 10, 2016CA

THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VIN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Ford Fusion Hybrid → · Every Fusion Hybrid year → · How the figures are calculated →