2013 Ford Fusion Hybrid complaints

DRIVING THE VEHICLE ON LOCAL STREET. EXHIBITED LOUD NOISE AND STARTED TO VIBRATE. EVENTUALLY COMING TO AN ABRUPT STOP. LUCKILY TRAFFIC AS LIGHT AND THE CAR BEHIND MANAGED TO STOP SAFELY AND AVOID A COLLISION. MANAGED TO TURN THE CAR OFF THEN BACK ON AND IT WAS OPERATIONAL, EXHIBITING KIND OF GRINDING NOISE. FORD DEALER SAYS THE TRANSMISSION FAILED AND NEEDS TO BE REPLACED. CAR IS FULLY SERVICED, NO WARNING LIGHTS EVEN WHEN THE PROBLEM OCCURRED - THERE WAS NOTHING INDICATING AN ISSUE WITH THE CAR ON THE DASHBOARD. THE CAR HAS A BIT LESS THAN 105K MILES, WARRANTY EXPIRED AT 100K IN DECEMBER 2017. FORD HAS A FEW TSBS DESCRIBING CVT TRANSMISSIN ISSUES: 14B07 AND 17-039. I WAS NEVER CONTACTED REGARDING ANY OF THE ISSUES IN THESE BULLETINS AND TRANSMISSION WAS NOT SERVICED. NOW IT COMPLETELY FAILED OUT OF THE BLUE IN THE MIDDLE OF THE STREET, BARELY AVOIDING ACCIDENT.

I NOTICED SEVERAL SOUNDS COMING FROM MY VEHICLE AT HIWAY SPEEDS AND DURING ACCELERATION. TOOK MY CAR TO THE DEALERSHIP. THEY FOUND AN ISSUE WITH THE INTERNAL BEARING IN THE TRANSMISSION. SINCE IT'S A HYBRID TRANSMISSION, THEY SAID THEY NEED TO REPLACE THE ENTIRE TRANSMISSION INSTEAD OF THE BEARING. THEY ORDERED PARTS AND WERE GETTING READY TO FIX UNDER WARRANTY AND THEN THEY REALIZED MY CAR WAS BRANDED TITLE AND SAID I WOULD HAVE TO PAY OUT OF POCKET $5,750. I DECLINED THE REPAIR TO GET SECOND OPINIONS AND TO CONTACT FORD CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING ELSE THEY CAN DO. THEY SAID I'D HAVE TO PAY OUT OF POCKET. AFTER DOING SOME MORE RESEARCH I FOUND THAT MY PROBLEM IS A KNOWN PROBLEM AND IT AFFECTS 2013-2014 FUSION AND C-MAX VEHICLES. MY CAR IS ONLY AT 50K MILES, I SHOULD NOT BE HAVING TRANSMISSION ISSUES. PLEASE HAVE FORD RELEASE RECALL NOTICES TO 2013-2014 FUSION AND C-MAX VEHICLES. FORD NEEDS TO BE HELD ACCOUNTABLE FOR FAULTY TRANSMISSION BEARINGS AND THEY SHOULD FIX THE PROBLEM FREE OF CHARGE JUST LIKE ANY OTHER RECALL THAT FORD HAS SENT OUT (NOT LOOKING AT THE VEHICLE TITLE). AT THE END OF THE DAY, THE DEALERSHIP HAD MY CAR FOR 2 DAYS, FOUND THE PROBLEM, CHARGED ME $225 TO TELL ME THAT I NEED TO PAY $5,750 TO FIX A KNOWN PROBLEM.

REVERSING THE CAR OUT OF MY GARAGE I NOTICED THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING ASSIST FAULT" MESSAGE CAME UP ON THE DASH. CAR IS STILL DRIVEABLE, BUT VERY DIFFICULT TO TURN STEERING WHEEL AT LOW SPEEDS. I TOOK THE CAR TO THE FORD DEALER. THEY SAY THEY CARRIED OUT THE RECALL AFFECTING THE STEERING SAFETY BOLTS FROM 2015 (15S14) AND THAT THIS IS A NEW PROBLEM. THEY SAY I NEED A NEW STEERING GEAR/RACK. IT LOOKS LIKE A LOT OF PEOPLE ARE EXPERIENCING THE SAME ISSUE. I'M LUCKY I WAS JUST REVERSING OUT OF MY GARAGE AND NOT DRIVING AT SPEED WHEN THE STEERING ASSIST FAILED. THAT WOULD HAVE BEEN VERY DANGEROUS.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE MADE A GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION AND BOTH FRONT AXLE AND BEARINGS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, PHONE: (816) 505-1818) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE CUSTOMER SATISFACTION PROGRAM FOR THE TRANSMISSION HAD EXPIRED AND THE VEHICLE COULD NOT BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.

FAILURE OF STEERING MECHANISM - ELECTRICAL. NOTICE POPPED UP WHILE DRIVING AND WITH NO APPARENT ISSUES. THEN AFTER STOPPING AND RESTARTING THE CAR WOULD NOT TURN RT OR LT. DEALER SAYS THIS IS NOT COVERED BY RECALL IN 2015 WHICH ALSO INCLUDES THIS YR MODEL.

CAR WAS MAKING A ROUGHING SOUND WHILE DRIVING WHEN IN P OR N NO SOUND TOOK I TOOK IT TO DEALER THEY COULD NOT FIND A PROBLEM 3000 MILE LATER THEY SAID IT THE TRANSMISSION IT WOULD COST US $11,000 TO REPAIR NEED TO KNOW IF THIS IS HAPPENING TO ANY OTHER OWNERS

TILTING THE BACK SEAT FORWARD MAKES THE MIDDLE SEAT BELT LOCK UP, PREVENTING THE SEAT FROM GOING BACK UP. THE ONLY RECOURSE BEING TO CUT THE SEAT BELT. OR UNBOLT THE SEAT BELT ASSEMBLY. BOTH OF WHICH ARE SAFETY CONCERNS. YOUTUBE IS FILLED WITH WORKAROUNDS FOR THIS ISSUE. WHICH INCLUDE HAVING THE SEATBELT LOCKED INTO THE CLIP ALWAYS. AND USING THAT SLACK TO BRING THE SEAT BACK UP WHEN IT GETS STUCK.

"FORD DOOR LATCH RECALL" - HAVING ISSUES WITH DOOR LATCHES FOR MY FORD FUSION HYBRID THAT WERE REPLACED DURING A RECALL (BY ANOTHER DEALER). ISSUES HAVE STARTED SINCE THE RECALL, WITH EXCESSIVE VIBRATION OF THE DOORS, DOOR AJAR INDICATOR COMING ON DURING MOTION AND LATEST REAR PASSENGER DOOR NOT CLOSING , WHICH HAVE BEEN BROUGHT UP WITH MY CURRENT DEALER I HAVE BEEN WORKING (WITH FORD THRU) MY CURRENT DEALER FOR A NUMBER OF MONTHS AND FINALLY HAD THE FRONT PASSENGER DOOR LATCH CHANGED A COUPLE OF MONTHS BACK BECAUSE OF EXCESSIVE DOOR VIBRATION AND DOOR AJAR INDICATOR COMING ON COUPLE OF WEEKS BACK THE RIGHT REAR DOOR FLEW OPEN DURING A TURN, BUT I IGNORED IT THINKING THE DOOR WAS NOT SHUT PROPERLY, STOPPED THE CAR SAFELY AT THE SIDE OF THE ROAD AND HAD THE DOOR CLOSED. LAST WEEKEND REAR RIGHT PASSENGER DOOR FAILED TO CLOSE AND HAS REMAINED "UN-CLOSABLE" SINCE, I HAD TO TIE DOOR IN WITH SEATBELTS AND LIMP THE CAR BACK HOME. WENT TO THE DEALER TODAY AND WAS TOLD BY THEM THAT DOOR LATCH NEEDS TO BE REPLACED AND THE COST OF PARTS AND LABOR WILL NOT BE COVERED AS THE RECALL WAS PAST WARRANTY (1 YEAR). CALLED FORD CUSTOMER SUPPORT AND WAS TOLD THE SAME. I NOW HAVE CONCERNS OF THE SIMILAR ISSUES OCCURRING ON THE OTHER DOORS AND THE SAFETY OF THE VEHICLE AS A WHOLE.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT HAD NOT RECEIVED AN INTERIM RECALL NOTIFICATION. THE MANUFACTURER WAS CONTACTED. A LOCAL DEALER WAS NOT CONTACTED TO VERIFY IF PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FRONT SEATBELT PRETENSIONER 16S42 - AFTER HAVING THE FLEET VEHICLE SERVICED, I WAS GIVEN THE INVOICE TO SIGN. I ASKED THE CSR IF THE RECALL HAD BEEN FIXED IN ADDITION TO THE VEHICLE BEING SERVICE, WAS INFORMED THAT THEY WERE NOT GOING TO REPAIR THE RECALL UNTIL IT FAILED. I WAS THEN INFORMED THAT THERE HAVE BEEN A LOT OF REQUESTS FOR THE RECALL AND THEY DID NOT HAVE THE PART TO COMPLETE THE REPAIR. WE WALKED AWAY THINKING THAT'S WEIRD THAT SHE SAID THAT. IN CHECKING THE RECEIPT, THERE IS NO LISTING OF CHECKING FOR RECALLS, EVEN AFTER I HAD REQUESTED IT WHEN I MADE THE APPOINTMENT.

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE MADE A SCRAPING NOISE. THE NOISE INTENSIFIED EVERY TIME THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND THE "MOVE TO SAFETY" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

THERE HAS BEEN A RECALL ON THE AIR BAG, OR SAFETY RESTRAINT SYSTEM. I RECEIVED THE NOTICE AND WAS TOLD TO CALL AND SCHEDULE THE REPAIR. THIS WAS MANY MONTHS AGO. CALLED TWO DEALERS IN MY AREA LAST WEEK, AND I'M STILL BEING TOLD THAT THERE ARE STILL NO PARTS AVAILABLE. WE ARE WONDERING JUST HOW SAFE THIS VEHICLE IS, AS WE LET OUR SON USE THE CAR. DOES ANYONE REALLY HAVE THE PARTS. I HAVE BEEN IN FOR MANY SERVICES AT THE DEALER, AND THEY JUST SHUFFLE ME OFF. THANK YOU.

WE ARE EXPERIENCING A LOSS OF POWER STEERING AT TIMES. THE OTHER DAY IN A TURN THE POWER STEERING LOST POWER, AND WAS VERY HARD TO COME OUT OF A TURN, WHEN NOT BEING READY FOR THIS TO HAPPEN. WAS A VERY DANGEROUS SITUATION. I HAVE CALLED TWO DIFFERENT FORD DEALERS AND THEY BOYH SAY THAT THERE ARE NO POWER STEERING. ISSUES. I KNOW THAT IS NOT TRUE. MY CAR MAY NOT BE WITHIN THE AFFECTED VIN # GROUP, BUT THIS IS A DANGEROUS ISSUE. ESPECIALLY WITH A KID DRIVING THE CAR.

DOOR LATCHES WERE RECALLED AND REPLACED MARCH 2016, DRIVER SIDE DOOR LATCH THEN FAILED BEGINNING OF APRIL 2017 (ONE YEAR AND ONE WEEK AFTER THEY WERE REPLACED). IT APPEARS FORD'S FIX TO THE ORIGINAL RECALL WAS NOT A GOOD ONE. BECAUSE IT WAS MORE THAN ONE YEAR PAST THE REPLACEMENT, I WAS MADE TO PAY FOR THIS.

THE DRIVER SIDE DOOR LATCH DOESN'T WORK CORRECTLY. I HAVE TO PULL ON THE DOOR AND IT TAKE ME ABOUT 5 MINUTE FOR THE DOOR TO LOCK. I'M HAVING TO GO THROUGH THE PASSENGER SIDE DOOR TO GET IN MY CAR. THE DOOR HAS OPEN SLIGHTLY WHEN I AM DRIVING. MY CAR IS NOT PART OF THE RECALL OF 2015 BUT THE PART TO FIX IS GOING ON 3 WEEKS IN BACK ORDER.

THERE HAS BEEN A RECALL ON MY VEHICLE FOR 6 MONTHS, YET THERE IS STILL NO FIX IN THE NEAR FUTURE. I AM DRIVING AROUND IN A SAFETY-COMPROMISED VEHICLE EVERY DAY. I WOULD LIKE TO FIND OUT MY OPTIONS, AS COMPANIES ARE SUPPOSED TO FIX RECALLS IN A TIMELY MANNER. IT HAS BEEN HALF A YEAR THAT I HAVE HAD TO FEEL UNSAFE.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL RATTLE AND GRINDING NOISE EMITTED FROM THE VEHICLE. THE CONTACT MENTIONED THAT ON ONE OCCASION, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE BATTERY FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BACK TO DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO DRIVE THE VEHICLE AT HER DISCRETION, BUT THEY WOULD NOT BE LIABLE FOR THE SAFETY RISK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK SERVICE MANUAL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,962.

MY CAR HAS 66,000 MILES ON IT. 3 OF THE 4 FUEL INJECTORS HAVE FAILED WHILE DRIVING ON HIGHWAYS, WHEN COLD OUTSIDE. ALL IN THE LAST MONTH. SEARCHING FORUMS, THIS ISN'T JUST ME. EVERY FORD HYBRID HAS THIS PROBLEM. *TR

REAR CENTER SEAT BELT LOCKED AND WOULD NOT EXTEND, TRAPPING THE OCCUPANT IN THE SEAT. THE SEAT BELT WOULD NOT EXTEND ONCE RETRACTED FULLY, LOCKING THE SEAT IN A FOLDED POSITION.

VEHICLE HAS 2 BROKEN STEERING BOX SUPPORT BOLTS. SAME AS RECALL RCMN-15V250-1089, SAME YEAR CAR, BUT THIS VIN IS NOT INCLUDED IN THE RECALL

PASSENGER REAR DOOR LATCH WOULD NOT PROPERLY INTERLOCK, MEANING DOOR WOULDN'T STAY SHUT. THIS HAPPENED IN A STATIONARY POSITION WHEN I OPENED THE DOOR TO GET A PASSENGER OUT THEN I WENT TO CLOSE THE DOOR, HAVING THE DOOR BOUNCE BACK TO ME. TO NOTE: A RECENT RECALL WAS ADMINISTERED DUE TO FAULTY LATCHES AND I HAD IT REPLACED AT FORD IN FEB 2016... 8 MONTHS LATER ISSUE RESURFACED, NOT COOL.

DRIVING ON CONCRETE HIGHWAY AT 72 MPH. HEARD A RUMBLING SOUND LIKE A NEARBY MOTORCYCLE COMING FROM THE RIGHT REAR. CAR IS FRONT WHEEL DRIVE. DISENGAGED THE CRUISE CONTROL, SLOWED AND PULLED TO THE SHOULDER. DISCOVERED THAT THE ENTIRE TIRE CARCASS HAD COME OFF. ONLY THE SIDEWALLS WERE STILL ATTACHED TO THE WHEEL. TIRE HAD ABOUT 10,000 MILES ON IT AND WAS PROBABLY AT 32 PSI COLD. GOODYEAR EAGLE LS2, 235/45R18 94V.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR WOULD NOT LATCH ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

DOOR LATCH RECALL. LAST MONTH (JULY 2016) THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION FLEW OPEN WHILE WE WERE DRIVING. IT WOULD NOT CLOSE. WE LATER LEARNED FORD HAS RECALLED HUNDREDS OF THOUSANDS OF VEHICLES, INCLUDING 2013 FORD FUSIONS FOR THIS EXACT PROBLEM. WE WERE TOLD OUR VIN WAS NOT INCLUDED IN THE RECALL. WE HAD NO OPTION BUT TO PAY THE NEARLY $500 COTS OF REPLACING THE FAULTY DOOR LATCH. NOW, ONLY ONE MONTH LATER (AUGUST 2016), THE REAR DRIVER SIDE DOOR OF MY CAR FLEW OPEN AND WOULD NOT CLOSE, AGAIN DUE TO A FAULTY DOOR LATCH. MY CAR IS NOT EVEN 3 YEARS OLD, AND I HAVE SPENT NEARLY $1000 TO REPLACE PARTS THAT SHOULD LAST THE LIFE OF THE CAR. IT IS INFURIATING THAT THIS IS A KNOWN PROBLEM, AND FORD IS DOING NOTHING TO HELP. I NOW HAVE THE OPTION OF SPENDING AN ADDITIONAL $1000 OR RISK HAVING THE OTHER TWO DOOR LATCHES FAIL AS WELL. THE MOST DISHEARTENING ASPECT IS THE TREMENDOUS SAFETY ISSUE THIS PROBLEM CREATES, WHICH MAKES MY "CHOICE" NOT REALLY A CHOICE AT ALL. FOR THE SAFETY OF MY FAMILY OR OTHERS WHO MAY BE RIDING IN MY CAR, I SIMPLY MUST PAY TO HAVE THE OTHER DOOR LATCHES REPLACED. I HAVE MADE NUMEROUS CALLS TO FORD, AND THEY JUST REFER ME BACK TO THE DEALERSHIP FOR ASSISTANCE. THE DEALERSHIP IN TURN SENDS ME BACK TO FORD. I HAVE BEEN GOING BACK AND FORTH WITH NEITHER PARTY SHOWING ANY INTEREST IN HELPING TO RESOLVE THIS PROBLEM.

MY DAUGHTER WAS IN THE MIDDLE SEAT IN THE BACK OF THE CAR. WE WENT TO GET HER OUT AND THE SEAT BELT LOCKED UP AND THE BELT BECAME REALLY TIGHT ON HER CHEST. SHE STARTED TO CRY AND WE DIDN'T KNOW HOW TO GET HER OUR. WE THEN UNLATCHED THE SEAT, FOLDED IT OVER AND SHE CRAWLED OUT. BUT THEN THE SEAT BELT BECAME EVEN TIGHTER AND I NOW CAN NOT LIFT THE SEAT BACK UP. THE SEAT BELT COULD HAVE HARMED MY CHILD.

DRIVING AT NIGHT, FREEWAY WITH STREET LIGHTS, VERY LIGHT TRAFFIC, CAR ON SPEED CONTROL AT 65 MPH; ABOUT 50 TO 75 YARDS IN FRONT OF VEHICLE A PLASTIC SHOPPING BAG FLEW ACROSS ROAD APPROXIMATELY 2 TO 3 FEET ABOVE ROAD SURFACE, VEHICLE SENSED THE BAG, SPEED CONTROL SLAMMED BRAKES HARD ENOUGH TO SET OFF ABS SYSTEM. SAME SITUATION HAPPENED A FEW MONTH LATER EXCEPT IN THE DAYLIGHT, CAR SLOWED DRAMATICALLY FOR A PLASTIC BAG BLOWING ACROSS THE ROAD BUT DID NOT ACTIVATE ABS SYSTEM. TALKED TO REPRESENTATIVES AT TWO DIFFERENT FORD DEALERSHIPS BUT THEY INDICATED THAT THEY NEVER HEARD ANYTHING LIKE THIS. LEFT MY NAME/NUMBER BUT NEVER HEARD ANYTHING BACK.

MY VEHICLE - FROM A STOPPED POSITION - ACCELERATED ON ITS OWN TO 40 MPH (RATHER QUICKLY). HOWEVER, THE GAS PEDAL WAS NOT ENGAGING (IE. DEPRESSING). THIS OCCURRED AT LUNCHTIME ON 17-JUN-2016. ALL TROUBLE LIGHTS ON THE DASH LIT-UP. THE BEHAVIOR CONTINUED UNTIL I SHUT THE VEHICLE OFF AT THE DEALER (ELDER FORD IN TROY, MI). I WAS UNABLE TO ENGAGE THE THROTTLE AT ALL; IT WAS ESSENTIALLY 'DEAD', EVEN THOUGH MY VEHICLE WAS ACCELERATING TO 40 MPH AND MAINTAINING THAT SPEED. BRAKING RESPONSE WAS DILUTED BECAUSE THE CAR WAS SELF-PROPELLING (IMAGINE TRYING TO BRAKE WHILE ALSO APPLYING GAS). I TOOK IT TO THE DEALER IMMEDIATELY AND SHOWED THEM THE VIDEOS THAT I TOOK. I ALSO SENT THE VIDEOS TO THEM. I HAVE BEEN TOLD TODAY THAT THEY WILL BE GIVING THE VEHICLE BACK WITHOUT ANY REPAIRS BECAUSE THEY COULD NOT REPLICATE THE PROBLEM. I HAVE THE VIDEOS IN MY POSSESSION, SHOULD NHTSA LIKE TO SEE THEM. I HAVE HAD SEVERAL ISSUES OVER THE LAST 1.5 YEARS THAT I HAVE OWNED THE VEHICLE. I CAN SEND REPAIR RECORDS. ....UPDATED 12/05/16 *BF UPDATED 6/18/18*JB

I WAS DRIVING 55 MPH ON A 4 LANE DIVIDED HIGHWAY WITH ECO CRUISE ON WHEN THE VEHICLE JUST STARTED TO SLOW. NO ERROR LIGHT ON THE DASH OTHER THAN A BRIEF FLICKER OF THE AIR BAG WARNING LIGHT, ALL ELECTRONICS, BRAKES AND STEERING SEEMED TO BE WORKING, BUT THE ACCELERATOR PEDAL WAS VERY SLACK AND THERE WAS NO RESPONSE WHEN I REPEATEDLY FLOORED IT. I ROLLED TO THE SHOULDER, TURNED THE VEHICLE OFF AND THEN ON AGAIN, AND IT SEEMED TO BE WORKING OK. IT HAS NOT HAPPENED AGAIN IN APPROXIMATELY 200 MILES OF DRIVING, MOSTLY AT HIGHWAY SPEED. HOWEVER, IT IS THE KIND OF EVENT THAT CAUSES ONE TO WORRY ABOUT THE VEHICLE SAFETY - ESPECIALLY AS THIS VEHICLE HAS ALREADY HAD 4 RECALLS FOR OTHER TYPES OF ISSUES.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. AS A RESULT, THE VEHICLE VEERED OUT OF THE LANE AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE TRACTION CONTROL, HILLSIDE START ASSIST, AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, A DIAGNOSIS WAS NOT PROVIDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

THE REAR PASSENGER DOOR LATCH FAILED AND THE DOOR SWUNG OPEN WHILE THE CAR WAS IN MOVEMENT. THE DOOR STILL DOES NOT CLOSE AND THE LATCH WILL NEED TO BE REPLACED. NHTSA ACTION NUMBER EA15002 ADDRESSED THIS EXACT ISSUE ON SIMILAR VEHICLES, BUT MY PARTICULAR VEHICLE WAS NOT INCLUDED BY FORD ON THE RECALL THAT RESULTED FROM THAT ACTION.

WHEN EVER I STOP FOR GAS THE CAR HAS TROUBLE STARTING.IT ALSO STOPPED RUNNING AT A RED LIGHT. AFTER A FEW MINUTES IT TURNED OVER. CAR MAKES A STRANGE NOISE WHEN DOING 40 MPH OR MORE.I DON'T FEEL ANYTHING DIFFERENT. BUT IT MAKES A LOUD NOISE EVERY COUPLE SECONDS.

CAR LURCHES FORWARD WHEN BRAKING AS IF THE REGENERATIVE BRAKING SHUTS OFF MOMENTARILY AND TURNS BACK ON. HAPPENS WHEN GOING OVER SOME BUMPS AND DURING TURNS. IT IS MOST NOTICEABLE WHEN MAKING LEFT TURNS IN A TURN AROUND IN A SEPARATED HIGHWAY WITH A MEDIAN, WHERE YOU NEED TO SLOW DOWN QUICKLY, MAKING A LEFT TURN AND BRAKING AT THE SAME TIME, SO LESS THAN MAYBE 30 MPH. IT IS FRIGHTENING WHEN IT HAPPENS, AND I'M AFRAID I WILL RUN INTO SOMEONE IN FRONT OF ME. I'VE TAKEN IT TO THE DEALER FEB 4, 2016. THE DEALER COULD NOT REPRODUCE. I DON'T BELIEVE THEY PUT MUCH TIME INTO FINDING IT AS THE MILEAGE IN AND OUT ARE THE SAME. THE DEALERSHIP DID A PCM UPDATE BUT THAT DID NOT FIX THE PROBLEM. I READ A COMPLAINT FROM ANOTHER OWNER AND IT DESCRIBES THIS PROBLEM WHICH PROMPTED ME TO FILE MY OWN COMPLAINT. THIS IS A DAILY OCCURRENCE. IT HAS BEEN GOING ON FOR AT LEAST A YEAR. DOES NOT SEEM TO BE GETTING WORSE.

ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE (LEFT OR RIGHT), DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS SKIDDING, EVEN ON DRY PAVEMENT. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. I PURCHASED THE CAR NEW IN 2013, AND HAVE DRIVEN THE CAR FEWER THAN 20,000 MILES. I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER TWICE IN THE LAST 12-15 MONTHS, AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. EACH TIME, THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. MOST RECENTLY, THE SERVICE REPRESENTATIVE EXPLAINED THAT I WAS PROBABLY NOTICING THE GASOLINE ENGINE KICK BACK IN AFTER THE CAR WAS IN BATTERY/ELECTRIC DRIVE. THIS EXPLANATION DOES NOT SQUARE WITH MY EXPERIENCE. I CAN DETERMINE WHEN THE CAR SHIFTS FROM BATTERY TO ENGINE OPERATION, AND THAT IS NOT THE CAUSE OF THESE BRAKING EVENTS.

REPLACEMENT OF A SIMPLE FRONT PARKING LIGHT IS ESTIMATED BY FORD SERVICE IN NEW HAMPSHIRE TO COST $250.00 BECAUSE THE FRONT BUMPER ASSEMBLY MUST BE REMOVED TO REPLACE THE SINGLE BULB.

REAR PASSENGER DOOR NOT CLOSING. THIS IS THE 3RD TIME THIS HAS HAPPENED TO MY VEHICLE!

WHILE DRIVING ON THE FREEWAY FEB 2 2016, THE FORD FUSION HYBRID 2013 MODEL, SUDDENLY LOST ITS ABILITY TO DELIVER POWER AND PROPULSION. LOSS OF POWER TO THE VEHICLE RESULTED IN LOSS OF LIGHT TO THE CONSOLE AND TO THE CAR'S PROPULSION SYSTEM SLOWING IT FROM FREEWAY SPEEDS OF 65 MPH TO WHAT SEEMS LIKE 5 MPH OR LESS, IN THE THE EVENING RUSH HOUR TRAFFIC.ALL ATTEMPTS AT APPLYING THE GAS PEDAL HAD FAILED TO ACCELERATE THE VEHICLE, AS THERE WAS NO RESPONSE FROM THE POWER PROPULSION SYSTEM. I WAS ABLE TO CRUISE ON MOMENTUM TO A SOFT SHOULDER. THE CAR WAS TOWED OFF THE BRIDGE AND LATER TOWED TO A FORD DEALERSHIP. NO CAUSE WAS FOUND BY THE FORD TECHNICIANS AND FORD REGIONAL CUSTOMER RELATIONS SAID MY CAUSE COULD NOT BE HELPED IF THEY COULD NOT REPRODUCE THE PROBLEM, THUS I AM STUCK WITH A POTENTIAL CATASTROPHIC FAILURE THAT CAN HAPPEN AT ANYTIME DURING FREEWAY COMMUTE. THIS IS A POTENTIAL DANGER TO THE PUBLIC SAFETY AND FORD IS UNWILLING TO MITIGATE OR ADDRESS SUCH A SERIOUS LIFE THREATENING PROBLEM.

TWICE I HAVE TURNED RIGHT INTO MY DRIVEWAY AND MY CAR HAS SURGED FORWARDED AS IF HIT FROM BEHIND OR THE BRAKES FAILED. I AM OBVIOUSLY AT A LOW SPEED AND THE ROAD SLOPES DOWN SLIGHTLY. MY DRIVE IS GRAVEL. IT PROBABLY SURGED A GOOD CAR LENGTH BEFORE THE BRAKES ENGAGED, YET MY FOOT WAS ON THE BRAKES THE ENTIRE TIME. IT WAS SCARY AS HELL. THE FIRST TIME I THOUGHT I HAD BEEN HIT FROM BEHIND BY ANOTHER CAR. THE DEALER LOOKED AT IT TODAY AND FOUND NO ISSUES. I'M NOT HAPPY WITH THIS WAITING TO HAPPEN AGAIN AS I HAVE NO IDEA WHAT SEQUENCE OF EVENTS CAUSED IT BEFORE. THE FIRST TIME WAS ABOUT A MONTH AND A HALF AGO AND THE OTHER TIME WAS ONE WEEK AGO.

WE OWN A 2013 FUSION HYBRID AND HAVE EXPERIENCED A VERY SCARY FEELING AS THE VEHICLE ACCELERATES FOR FEW SECONDS BEFORE IT COMES TO A STOP, AFTER APPLYING THE BREAK. FOR THAT PERIOD OF TIME FROM PUTTING ON THE BREAKS TO THE VEHICLE STOPPING, IT FEELS LIKE WE HAVE LOST CONTROL OVER THE CAR. WE HAVE BEEN OBSERVING THIS AT LEAST TWICE A WEEK ON AN AVERAGE. LEFT THE VEHICLE WITH THE DEALER FOR A WEEK LAST YEAR, AND THEY CLAIM THEY COULD NOT OBSERVE THE SAME THING AFTER DRIVING FOR MILES. IT IS HARD TO KNOW IN WHAT SCENARIO THIS THING OCCURS, BUT IS DEFINITELY A SCARY EXPERIENCE.MY HUSBAND GOT INTO AN ACCIDENT A MONTH AGO WHERE TWO CARS IN FRONT OF HIM GOT INVOLVED. HE WAS AT A GOOD DISTANCE AND HE HIT BREAKS, BUT NEXT THING HE KNOWS IS THE AIR BAGS ARE BLOWN AND HIS FUSION HAD A GOOD AMOUNT OF DAMAGE IN THE FRONT. HE DOES NOT KNOW WHAT HAPPENED IN THAT MOMENT, BUT IT MAKES ME THINK AND HOPE THAT IT WAS NOT THE SAME SCENARIO WHERE THE VEHICLE ACCELERATED AND HE LOST CONTROL OVER IT. IT IS UNFORTUNATE FOR ME TO SAY THIS, BUT I WORK FOR FORD THROUGH ONE OF THE VENDOR COMPANIES AND STILL CAN'T HELP WITH THIS SITUATION. WE DID WHAT WE COULD BY TALKING TO THE CUSTOMER SERVICE AND THE DEALER, BUT COULD NOT GET ANY ANSWERS. I AM HOPING THAT MORE PEOPLE WHO ARE FACING THIS ISSUE WILL WRITE HERE AND THEY WOULD INVESTIGATE THIS ISSUE. IT IS A SAD EXPERIENCE, AND HAVE TO LIVE WITH THIS SCARY THOUGHT AND HOPING NO ONE GETS HURT.

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; D) BEGINNING A LEFT TURN [BUT WE BELIEVE THIS IS INCIDENTAL]; E) WARM ENGINE; F) LESS THAN 30 MPH. ON OCTOBER 1, 2015, A NEW CONDITION CAUSED THE FEELING OF UNINTENDED ACCELERATION, AS MY WIFE WAS ON A SIDE STREET NEAR OUR HOME WHEN SHE WAS APPROACHING A STOP SIGN AND FELT THE POWER SURGE, WHICH SHE STATES WAS MANY TIMES WORSE THAN ANY OTHER INSTANCE OF THIS EVENT THAT SHE EVER EXPERIENCED. CONDITIONS THIS TIME WERE THE SAME AS ABOVE BUT MOVING STRAIGHT AND LESS THAN 25 MPH. WE TOOK THE VEHICLE TO THE LOCAL FORD DEALERSHIP THE EVENING OF THE LAST INCIDENT. OF COURSE THEY FOUND NO CODES AND NO EVIDENCE OF ANYTHING WRONG. I ALSO CONTACTED THE FORD CUSTOMER RELATIONSHIP CENTER WHILE IT WAS IN THE SHOP TO DOCUMENT THAT WE HAD THIS PROBLEM. THEY SEEMED HELPFUL HOWEVER, UNLESS FORD MOTOR COMPANY AND THEIR ENGINEERING COMMUNITY ACKNOWLEDGE A PROBLEM AND DO SOMETHING TO ADDRESS IT, IT WILL FOREVER BE A GHOST IN THE MACHINE, WITH THE BLAME AND DO

WHEN BRAKING ON AN UNEVEN SURFACE THE ELECTRIC MOTOR SURGES AHEAD FOR AN INSTANT CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS THE 4TH TIME THIS VEHICLE IS IN THE DEALER'S SHOP FOR THIS ISSUE. THEY HAVE NOT BEEN ABLE TO DIAGNOSE THE PROBLEM. A LETTER TO FORD PROVED TO BE FUTILE; WITH NO FIX IDENTIFIED FOR THE SURGING ISSUE.

MY WIFE AND I WERE ENTERING A PARKING LOT WITH THE FORD FUSION HYBRID AND SLOWED DOWN, THEN STARTED TO SLOWLY ACCELERATE, THE FFH WOULDN'T GO FORWARD NORMALLY AND SORT OF STALLED. MY HIGH VOLTAGE BATTERY STATE WAS LOW (1/8 CHARGED) AND THE CAR HAD ABOUT 3/4 TANK OF GAS. IT BEGAN WITH A SERIES OF SURGES THAT WERE CAUSED BY THE CAR NOT KNOWING WHICH PROPULSION SOURCE TO USE. IT TRIED THE GAS ENGINE, SURGED FORWARD A FEW FEET THEN TRIED TO SWITCH BACK TO THE ELECTRIC MOTOR, ETC, - THIS HAPPENED ABOUT 6 TIMES BEFORE I COULD GET IT TO SURGE OUT OF THE DRIVEWAY AND PARK SAFELY. I PUT THE CAR IN PARK AND PUSHED THE GAS PEDAL TRYING TO FORCE THE GAS ENGINE TO TAKE OVER AND THAT CAUSED AN ENGINE STUTTER AND AGAIN THE CAR TRIED EACH SOURCE OF POWER - I TURNED THE KEY OFF. UPON A RESTART IT WAS AS IF NOTHING WAS WRONG, IT RAN NORMALLY SO I RAN A FORD VEHICLE HEALTH REPORT (VHR) WHILE SITTING IN THE CAR IDLING, THAT REPORT IS SENT TO MY FORD OWNER'S ACCOUNT, I DID THIS TO TRY AND CATCH ANY ERRANT DTC'S (TROUBLE CODES). AFTER THAT I RESTARTED THE CAR INTO THE ENGINEERING TEST MODE TO SHOW MY DIGITAL DASH DISPLAY'S INTERNAL READINGS, NO DTC'S WERE PRESENT THERE EITHER. WE FINISHED OUR BUSINESS AND DROVE THE 20 MILES HOME WITHOUT ANY PROBLEMS, ALL NORMAL. THAT WAS THE FIRST TIME THIS HAS HAPPENED AND IS A VERY UNSAFE SITUATION.

I WENT TO AUTONATION FORD IN DELRAY BEACH, FLORIDA FOR A OIL CHANGE AND FORD RECALLS. UPON ARRIVING AT THE DEALERSHIP THE VEHICLE SEEMED FINE. ONCE LEAVING THE FACILITY IT ALSO SEEMED TO BE RUNNING NORMALLY. TWO DAYS LATER THE VEHICLE WAS MAKING UNUSUAL NOISES IN THE ENGINE WHEN ACCELERATING OR BRAKING. I THEN ALERTED THE TECHNICIAN AT THE DEALERSHIP. I TOLD THEM I DID NOT FEEL SECURE DRIVING BACK TO THE DEALERSHIP. THEY DID NOT WANT TO PAY FOR THE TOWING. NEVER THE LESS, I THEN DROVE THE VEHICLE BACK TO THE DEALERSHIP FOR IT TO BE REVIEWED. UPON ARRIVING AT THE DEALERSHIP THEY GAVE ME A RENTAL VEHICLE. THE FOLLOWING DAY THEY REVIEWED THE VEHICLE AND NOTIFIED ME. THE ENGINE BRACKET WAS COMPLETED SHEARED OFF. THIS IS A BRACKET THAT KEEPS THE ENGINE IN PLACE. IT PREVENTS THE ENGINE FROM MOVING IN THE VEHICLE WHEN ACCELERATING OR DECELERATING. THE VEHICLE HAS NEVER BEEN IN A ACCIDENT PRIOR TO THIS INCIDENT NOR THERE AFTER. THERE WAS NO PHYSICAL DAMAGE ON THE OUTSIDE OR UNDERNEATH THE VEHICLE THAT JUSTIFIED THE DAMAGE. IN MY OPINION, THERE WAS SOMETHING OCCURRED AT THE DEALERSHIP. THE MANAGER AT THE DEALERSHIP DISAGREED. HOWEVER, HE DID AGREE THAT THERE WAS NO JUSTIFICATION FOR THE ENGINE BRACKET TO HAVE BEEN SHEERED IN HALF. LATER, THE INSURANCE ADJUSTER ALSO LOOKED AT THE DAMAGE. HE ALSO AGREED THAT THERE WAS NO JUSTIFICATION FOR THE SHEARING OF THE ENGINE BRACKET. HOWEVER, I HAD TO PAY FOR THE MAJORITY OF THE COST OF THE REPAIR. IT STILL DOES NOT MAKE SENSE AS TO WHY THE ENGIN

PURCHASED A USED 2013 FORD FUSION HYBRID FROM CARMAX AROUND MAY 2015 WITH APPROX 25000 MILES. ON 8/6/15 AT APPROX 4:15PM THE CAR WAS TRAVELING APPROX 65 MPH ON THE INTERSTATE WHEN THE COMMAND ON THE DASH WAS GIVEN TO STOP SAFELY NOW. I PULLED OVER TO THE SHOULDER AND RESTARTED THE CAR. A WEEK LATER ON 8/12/15 WHILE TRAVELING AT APPROXIMATELY 45MPH THE SAME MESSAGE STOP SAFELY NOW APPEARED AFTER THE CAR SHOOK GENTLY. ALL POWER WAS DISABLED AND WAS ABLE TO PULL ONCE AGAIN TO THE SHOULDER AND RESTART WITHOUT FURTHER ISSUE. CAR IS CURRENTLY BEING CHECKED OUT AT THE FORD DEALER.

THE DOOR LATCH ON MY REAR PASSENGER DOOR FAILED. THE DOOR WILL NOT LATCH AND STAY CLOSED. THERE IS A CURRENT RECALL ON MY CAR FOR THIS ISSUE. IN THE RECALL FORD SAYS THAT ALL LATCHES MUST BE REPLACED. OBVIOUSLY I HAVE DEFECTIVE PARTS IN MY CAR. THE DEALERSHIP TELLS ME THAT THEY WILL ONLY REPLACE THE BROKEN PART AND NOT THE OTHER THREE DOORS BECAUSE THEY DON'T HAVE ENOUGH PARTS. THAT IS NOT MY PROBLEM. MY PROBLEM IS BEING ABLE TO TRAVEL DOWN THE FREEWAY SAFELY AND NOT WORRY THAT MY DOORS ARE GOING TO FLY OPEN. IT'S UNETHICAL THAT FORD CAN KNOW THERE IS A SAFETY ISSUE AND NOT ADDRESS IT IN A TIMELY MANNER. I WONDER IF ANYONE IN THE FORD FAMILY IS DRIVING A CAR WITH DEFECTIVE DOOR LATCHES. I BET NOT.

I AM WRITING TO YOU BECAUSE I HAVE BECOME VERY DISPLEASED WITH THE FORD FUSION HYBRID (VIN): [XXX] PURCHASED FROM JIM HUDSON FORD LOCATED IN LEXINGTON, SOUTH CAROLINA ON FEBRUARY 19, 2013. MY REASONING FOR PURCHASING THE FUSION HYBRID WAS BECAUSE OF IT AVAILABLE SAFETY FEATURES AND GAS MILEAGE I EXPECTED TO RECEIVED THEN ADVERTISED AS 40 MPH. IN SO MANY WAYS I HAVE BEEN PLEASED WITH THE SAFETY FEATURES PROVIDED ON THE FUSION, ESPECIALLY THE FORWARD SENSING, FORWARD COLLISION WARNING, CROSS LANE ALERT, VOICE ACTIVATED TELEPHONE, RADIO AND NAVIGATION SYSTEM. THE CAR HANDLES WELL AND MOST IMPORTANT BOTH MY SPOUSE AND I ARE COMFORTABLE WITH ITS HANDLING. NOW MY DILEMMA! THUS FAR THERE HAVE BEEN AT LEAST TEN RECALLS PERTAINING TO THE FORD FUSION, NOT ALL APPLIES TO MY SPECIFIC VEHICLE, HOWEVER THERE HAVE BEEN ENOUGH TO GIVE ME CONCERN ABOUT DRIVING THE VEHICLE ON ANY EXTENDED TRIP. I HAVE EXPRESSED MY CONCERNS TO THE REPRESENTATIVE AT JIM HUDSON FORD WHERE I TAKE MY CAR FOR SERVICE BUT BEING TOLD IF SOMETHING HAPPEN WHILE YOU ARE ON A TRIP ANY FORD DEALER WOULD ASSIST WAS NO RELIEF. BOTH MY WIFE AND I ARE IN OUR MID-SEVENTIES, HAVE MOBILITY ISSUES AND RELIABILITY, SAFETY AND A PEACE OF MIND ARE IMPORTANT! I NEED A CAR I CAN DEPEND ON NOT JUST ONE WITH SOME GREAT SAFETY FEATURES THAT HAVE BEEN NULLIFIED DUE TO PENDING RECALLS. I FEEL THIS CAR NO LONGER REPRESENT TO ME THE CAR I ASSUMED I WAS PURCHASING AND EVEN-THOUGH IT MAY STILL BE SAFE TO DRIVE I NO LONGER HAVE THE CONFIDENCE, N

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED AND CAUSED THE DOOR TO INADVERTENTLY OPEN. THE DEALER STATED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE OCCURRED WITH THE REAR PASSENGER DOOR. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER DOOR OPENED WHERE A CHILD WAS SEATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE LATCH WAS REPLACED WITH PART NUMBER BE82-5426413-D. THE FAILURE RECURRED MULTIPLE TIMES WITH A CHILD SEATED NEAR THE FAILED DOOR. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER:15V246000(LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE PART WHICH WAS USED TO REPAIR THE VEHICLE BEFORE WOULD BE USED AGAIN FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,083.