2019 Ford Fusion Energi complaints

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford recalled the car due to potential fire risk while driving. They are unable to repair the car and have no estimate on when the repairs will be made. Due to potential of fire while driving this car I will not drive this car and imperil my children. Ford has offered no loaner, buyback or similar offer. I am also unable to pass the NYS inspection as a result of the illuminated check engine light (from the recall).

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Battery became inoperable due to the BECM voltage issue and can not be driven. It is sitting at Hall Ford in Newport News, VA. 3 calls to Ford have resulted in no action, and I have a 4 year old vehicle I can't use because of this safety recall.

Ford sent a safety recall notice 23S33 and poorly worded the "What should you do?" section. After calling for clarifications, Ford advised us not to fully charge the high voltage battery. There is no method to limit the charge level and not charging the batteries will damage them. Ford advised the only way to limit the battery charge level is to watch/monitor the vehicle as it charges, and disconnect the power cable prior to fully charging. Ford should provide one of two options without delay: The Ford app should be updated, providing users with the ability to limit the high voltage battery charge level or; Ford should provide its dealer service departments with instructions to program a lower maximum charge limit for the high voltage battery that is consistent with the recommendations from the Safety Recall. While Ford is working on a long-term remedy, and in light of the potential for fire, Ford should take immediate steps to assist its customers with temporary and reasonable options to limit the high voltage battery charge level.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact talked to Ford who indicated they would have a fix by the end of 2024, but states shouldn't have to pay taxes on a car that can not be used that way.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 65 MPH, the vehicle lost motive and electrical power, and the instrument panel, power steering, and the brakes failed to function as needed. The contact pulled over and waited for more than thirty minutes and was able to restart the vehicle. The contact drove the vehicle to her residence. The contact later drove the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

I've had multiple problems with the BECM and the EV Battery Cell Balancing Circuit stuck on or off. I've taken the car to the dealer twice for diagnosis and repair and I'm scheduling to take it in a third time. Please see my attached notes of the visits to the dealer.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number CAS-40994553-Q9P8R4

While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The contact stated that the GPS and location tracking system no longer worked. Additionally, he had no access to any safety system in the event of a crash. The contact had taken the vehicle to a local dealer who determined that the vehicle needed the modem upgraded to a 4G modem. The contact felt that the manufacturer should be responsible for the unannounced change from 3G to 4G. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who was aware of the failure with the telematics control unit. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no assistance. The approximate failure mileage was 20,000.

The contact owns a 2019 Ford Fusion Energi. The contact stated that while his wife was driving in the rain at an undisclosed speed, she noticed that water was leaking inside the vehicle from the sunroof. The contact's wife was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the drains surrounding the sunroof were clogged. The dealer informed the contact that he would be responsible for the cost of the repair. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 29,000.

Yesterday I parked my car and about 45 minutes later when I returned my trunk was open. This makes a few times now where I have parked my car and left, then when I returned my trunk was open. The first couple of times I dismissed it because the trunk was only open slightly. In one of the early instances I was standing there when the trunk opened by itself and thought it was because I hadn't closed it all the way. But yesterday the trunk was open halfway with the taillight flashing bringing further attention to it. There were no error messages or warnings (other than the taillight flashing). Yesterday when this happened, my car was charging at a public charging station. I suspect the taillight was flashing because the car was plugged in and charging. The other times this happened, it was not charging. This morning I googled Ford Fusion trunk opening by itself and saw multiple online forums with other Ford Fusion owners, who going back years, have been experiencing their trunks opening for no apparent reason. Some of them said it happens while driving. If my trunk were to open while I was driving the distraction would put myself and other drivers at risk. There would also be a danger if items started to fly out of my trunk. One of the forums suggested notifying the NHTSA about this issue. I also messaged Ford about this issue asking about a fix.

3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHONE REPS AND THEIR SUPERVISOR REPEATEDLY SAID THERE IS NOTHING THEY CAN DO, TOLD ME IT IS NORMAL WEAR AND TEAR, AND THERE IS NO OTHER PHONE NUMBER OR DEPARTMENT I CAN CONTACT TO FURTHER PURSUE THIS ISSUE.

TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 350.