Page 19 of 21 · complaints 901–950 of 1,022

2015 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Steering
Filed Nov 25, 201779,000 milesFL

I WAS DRIVING DOWN A COUNTY ROAD, TRAVELING ABOUT 25 MPH AS I WAS ABOUT TO MAKE A TURN, WHEN MY POWER STEERING COMPLETELY FAILS. I NEARLY DROVE STRAIGHT THROUGH A METAL FENCE TRYING TO MAKE THE TURN TO GET OFF THE ROAD. NOW WHEN I TURN MY KEY FORWARD MY CARS COMPUTER SENDS A MESSAGE SAYING "STEERING LOSS, SAFELY PARK VEHICLE" THE ISSUE I AM REFERRING TO BY CHECKING "UNKNOWN/OTHER" IS A SHUDDERING TRANSMISSION. EVERYTIME MY CAR IS GOING THROUGH FIRST GEAR THE TRANSMISSION SHUDDERS. THIS GETS MUCH WORSE WHEN WHEN MY CAR IS CLOSE TO BEING DUE FOR AN OIL CHANGE. IVE SERVICED THE CAR REGULARLY AND SOME MONTHS HAD TO GET MULTIPLE OIL CHANGES TO TRY AND COMBAT THE TRANSMISSION SHUDDERING.

Power Train
Filed Nov 22, 201737,000 milesCA

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE WHILE IN MOTION. WHILE SHIFTING GEARS, THE VEHICLE SHUTTERED AND STALLED SEVERAL TIMES. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (GOSCH FORD TEMECULA, 26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) REPLACED THE CLUTCH ASSEMBLY. MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V479000 (POWER TRAIN). THE MANUFACTURER ALSO HAD 19 TECHNICAL SERVICE BULLETINS FOR THE POWER TRAIN. THE DEALER AND THE MANUFACTURER INDICATED THAT THERE WAS NO WARRANTY, SERVICE CAMPAIGN, OR RECALL TO PROVIDE A REPAIR SOLUTION. THE DEALER MENTIONED THAT THE CLUTCH ASSEMBLY, SEAL ASSEMBLY, AND ADDITIONAL REPAIRS MAY BE REQUIRED. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Unknown or Other
Filed Nov 11, 2017GA

I AM AWARE THAT THE 2013 AND 2014 FORD FOCUS' HAVE A ISSUE THAT WAS RECALLABLE. MY 2015 FORD FOCUS HAS THE SAME ISSUE. DURING THE TRANSITION FROM 1ST TO 2ND GEAR THE CAR SHUTTERS WHICH INDICATES A TRANSMISSION ISSUE. I AM WORRIED THE TRANSMISSION WILL GO OUT OR CAUSE ME TO WRECK IN THE FUTURE. AGAIN, I DO KNOW THAT PREVIOUS YEAR CARS OF THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM AND WERE RECALLED.

Visibility/Wiper
Filed Oct 18, 20176,000 milesVA

I OWNED THE VEHICLE 2 YEARS AND THEN REPLACED THE WIPER BLADES AT NAPA. THEN THEY STARTED STOPPING MIDWAY ON THE GLASS OR SLOWING AND STOPPING. I REPLACED THE BLADES WITH GENUINE FORD BLADES AT THE DEALER'S QUICK LANE, BUT THE PROBLEM CONTINUED. THE SERVICE DEPT. COULDN'T FIND ANY PROBLEM ON TWO VISITS, AND SAID IT HAS AN ADVANCED SENSOR SYSTEM AND "IT'S SUPPOSED TO DO THAT." I AM AFRAID THE WIPERS WILL GIVE OUT IN A STORM. THE SERVICE ADVISOR SNAPPED AT ME "IF YOU KEEP COMING BACK, WE MAY HAVE TO CHARGE YOU," EVEN THOUGH I HAVE TIME LEFT ON THE FULL WARRANTY. THIS IS A HAZARD, AND THEY SHOULD WARN PEOPLE THAT THE SYSTEM USES SO-CALLED SMART TECHNOLOGY, AND TO BE CAREFUL WHEN CHANGING THE BLADES.

Power Train
Filed Oct 13, 201720,000 milesNM

I AM HAVING PROBLEMS WITH THE TRANSMISSION ON MY 2015 FORD FOCUS IT JERKS AND SLIPS WHILE DRIVING. I TOOK IT TO FORD AND WAS TOLD THAT THERE IS A RECALL ON PARTS OF THE TRANSMISSION. I WAS TOLD THE CLUTCHES ARE BAD INSIDE OF THE TRANSMISSION. NOT SURE IF IT'S THIS SPECIFIC PART, I HAVE DONE SOME RESEARCH AND FOUND THAT OTHER FOCUS OW ERA ARE HAVING THE SAME PROBLEMS. THE FORD DEALER IS SAYING THIS IS NOT A RECALL ISSUE ON MY VEHICLE AND REFUSING TO REPAIR IT UNDER THE WARRANTY, I FEEL THAT THIS IS A SAFETY ISSUE AS WELL AND SHOULD BE ADDRESSED. MY VEHICLE IS NOT THE ONLY ONE HAVING THIS PROBLEM, I HAVE RESEARCHED ON LINE IN MULTIPLE FORD FORUMS, READ MANY ARTICLES AND SPOKE TO OTHER FOCUS OWNERS HAVING THE SAME ISSUES. IF THIS CAN PLEASE BE REVIEWED FOR SAFETY REASONS AND CORRECTED. THANK YOU FOR YOUR TIME.

Power Train
Filed Oct 13, 201740,000 milesNV

I AM AWARE THAT THE 2013 AND 2014 FORD FOCUS' HAVE A ISSUE THAT WAS RECALLABLE. MY 2015 FORD FOCUS HAS THE SAME ISSUE. DURING THE TRANSITION FROM 1ST TO 2ND GEAR THE CAR SHUTTERS WHICH INDICATES A TRANSMISSION ISSUE. I AM WORRIED THE TRANSMISSION WILL GO OUT OR CAUSE ME TO WRECK IN THE FUTURE. AGAIN, I DO KNOW THAT PREVIOUS YEAR CARS OF THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM AND WERE RECALLED.

Steering
Filed Oct 5, 201754,000 milesTX

POWER STEERING MOTOR HAS GONE OUT ON THE CAR AND NEEDS TO BE REPLACED ACCORDING TO THE DEALERSHIP, AT A COST OF $2000 TO THE CONSUMERS. THE CAR IS NOT DRIVEABLE WITHOUT THE ELECTRONIC POWER STEERING.

Power Train
Filed Oct 4, 20173,000 milesWA

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUTTERED AND JERKED SEVERAL TIMES FOR MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (COLUMBIA FORD-LINCOLN, 700 7TH AVE, LONGVIEW, WA 98632, (360) 423-4321) MORE THAN ONCE WHO INDICATED THAT THEY FLASHED AND SERVICED THE TRANSMISSION, BUT IT CONTINUED TO JERK AND SHUTTER. WHILE AT A STOP ON AN INCLINE, THE ACCELERATOR PEDAL TRAVELED TO THE FLOOR MORE THAN ONCE. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED ONCE THE BRAKE PEDAL WAS RELEASED. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION TO PREVENT THE FAILURE. THE CONTACT INQUIRED ABOUT A MANUFACTURER EXTENDED SERVICE CAMPAIGN (14M02) TO DETERMINE A SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Steering
Filed Oct 3, 201714,000 milesSC

THE POWER STEERING ASSIST HAS COMPLETELY STOPPED FUNCTIONING. THE VEHICLE IS EXTREMELY DIFFICULT TO STEER AT SPEEDS BELOW ABOUT TEN TO FIFTEEN MPH, SUCH AS IN PARKING LOTS AND INTERSECTIONS OF ROADS AND WHILE ATTEMPTING TO PARK AT HOME OR IN PUBLIC LOTS.

Steering
Filed Oct 3, 201714,000 milesSC

THE POWER ASSIST STEERING HAS COMPLETELY GONE TO NOT FUNCTIONING. THE VEHICLE IS EXTREMELY DIFFICULT TO STEER AT SPEEDS BELOW 10-15 MPH, OR WHEN TURNING THE STEERING WHEEL WHEN STATIONARY.

Unknown or Other
Filed Sep 21, 201715 milesMD

ROUGH IDLING AT STOPPING POSITION, STALLING, CUTTING OFF IN TRAFFIC, CHECK ENGINE LIGHT, CODE P0507 IDLE AIR CONTROL VALVE THROTTLE BODY. CAR CUTTING OFF IN TRAFFIC WHILE SHIFTING DOWN

Air BagsCrash2 injured
Filed Sep 6, 201728,008 milesWA

I OWN A 2015 FORD FOCUS AND A 2016 FORD FOCUS BOTH WERE IN AN ACCIDENT. THE 2015 FORD FOCUS WAS T-BONED. I GOT INJURED AND THERE WAS NO DEPLOYMENT OF THE AIR BAGS. THE 2016 FORD FOCUS WAS REAR - ENDED AND I SUSTAINED ADDITIONAL INJURIES AND THE AIR BAGS DID NOT DEPLOY EITHER. THE T-BONE I WAS ENTERING THE INTERSECTION ON A GREEN LIGHT. THE 2016 I WAS STOPPED AND A CAR IN FRONT OF ME MAKING A LEFT TURN WHEN SOMEONE SLAMMED INTO ME DOING 35 MILES PER HOUR. BOTH TIMES NEITHER AIR BAGS DEPLOYED. THE 2015 SUSTAINED OVER 10,000 IN DAMAGE IT IS THE RED VEHICLE HAD A BROKEN TIE ROD AS WELL AS INJURIES.

Electrical System
Filed Aug 25, 201727,345 milesPR

FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE FIELD SERVICE ACTION NUMBER: 14M02

Power Train
Filed Aug 12, 20178,770 milesAZ

WHEN YOU STEP ON ACCELERATOR PEDAL, VEHICLE HESITATES, TRANSMISSION FEELS LIKE IT'S SLIPPING, ESPECIALLY WHEN YOU MAKE A TURN. I BROUGHT THIS CONCERN UP WITH A FORD SERVICE MANAGER ON MY FIRST OIL CHANGE. THIS MANAGER ADVISED ME THEY WERE APPROXIMATELY THREE MONTHS BEHIND ON RECEIVING TRANSMISSION PARTS FOR THIS VEHICLE. I CALLED THIS MANAGER A FEW MORE TIMES ON THIS MATTER. ON MY NEXT OIL CHANGE, THIS MANAGER ADVISED ME THERE IS NO PROBLEM WITH MY VEHICLE. MY VEHICLE IS DUE FOR ITS THIRD OIL CHANGE VERY SHORTLY. MY CONCERN ON THIS PROBLEM HAS GOTTEN WORSE. THIS MAINLY OCCURS ON CITY STREETS, RED LIGHTS, STOP SIGNS, ETC. I TRADED IN MY 2013 FOCUS FOR THIS 2015 MODEL AND THE 2013 DID EXACTLY THE SAME THING. THIS SAME MANAGER ADVISED ME, FORD HAD MANY PROBLEMS WITH THE TRANSMISSIONS ON THIS FOCUS MODEL. THE NAME OF THE SERVICE MANAGER AND DEALERSHIP WILL BE GIVEN AT A LATER DATE.

Structure › Body
Filed Aug 11, 201725,000 milesFL

SOME MONTHS AGO, WHILE HAVING REPAIRS TO MY TRANSMISSION, THE SERVICE MANAGER STATED THERE WAS A RECALL ON THE DOOR LOCK (HANDLE), BUT THEY DID NOT HAVE THE REPLACEMENT PART. HE STATED I WOULD BE CONTACTED. I WAS AGAIN AT FORD HAVING REPAIRS AND ASKED ABOUT THE RECALL, STILL NO PARTS. I HAVE CONTACTED THEY SEVERAL MORE TIMES. I HAVE MAJOR TRANSMISSION PROBLEMS TOO, THEY HAVE NOT BEEN ABLE TO FIX IT. I WILL START ANOTHER COMPLAINT FOR THAT PROBLEM. I WILL ATTACH A FILE OF A CHAT LOG WITH FORD THIS MORNING. BELOW ASK FOR DATE. I HAVE SHOWN DATE FOR TODAY, THIS HAS BEEN GOING ON MANY MONTHS.

Power Train
Filed Aug 11, 201710 milesFL

I BOUGHT A NEW 2015 FORD FOCUS. FOR THE LAST 24 MONTHS THE VEHICLE HAS DRIVEN VERY POORLY ON MANY OCCASIONS. I HAVE HAD THE FORD DEALER KEEP THE VEHICLE DAYS AT A TIME TO FIX IT. THE VEHICLE ACTUALLY DRIVES WORSE THEN EVER, TO THE POINT THAT AT TIMES IT IS DANGEROUS. I AM 68 YEARS OLD AND CANT JUST BUY A NEW CAR ON SS. I AM ATTACHING A CHAT LOG WITH FORD TODAY. THIS HAS GONE ON FOR APPROXMITLY 24 MONTHS. THANK YOU.

Electrical System
Filed Aug 8, 201780,213 milesWA

SINCE PURCHASING MY 2015 FORD FOCUS BRAND NEW IN JULY 2015, I WAS STONEWALLED BY TWO DEALERSHIPS OVER THE CLUTCH SHUDDERING/JERKING/JUMPING ISSUE BEFORE A THIRD DEALERSHIP (IN ANOTHER STATE!) FINALLY REPLACED IT. SHORTLY AFTER I HAD A FRONT COVER OIL LEAK THAT WAS REPAIRED UNDER WARRANTY. THEN, ONE DAY I WAS DRIVING AND THE LIGHTS ON THE VISOR AND RADIO CONTROLS STOPPED WORKING, THEY FIXED MOST OF IT BUT THE PASSENGER VISOR LIGHT STILL DOESN'T WORK. SHORTLY AFTER THAT I STARTED HEARING A POPPING SOUND IN THE RADIO, THEN THE RADIO STOPPED WORKING COMPLETELY. TODAY AS I WAS DRIVING ON THE FREEWAY ON MY WAY TO WORK THE TRANSMISSION BLEW WITH NO PRIOR WARNING. I HEARD A LOUD NOISE, THEN THE ENGINE REVVED AND THE CAR SLOWED DOWN. THE CHECK ENGINE LIGHT STARTED FLASHING AND I WAS ABLE TO MOVE TO THE SHOULDER OF THE HIGHWAY. A PUDDLE OF TRANSMISSION FLUID WAS UNDER THE CAR AFTER IT WAS TOWED AWAY.

Power Train
Filed Jul 31, 201733,800 milesKY

MY 2015 FOCUS SE HAD TRANSMISSION SHUTTERING FROM THE FIRST DAY I BOUGHT IT. I WAS TOLD BY THE DEALER (PADUCAH FORD) THAT IT WAS NORMAL WITH THE TRANSMISSION IN THE CAR. AFTER WRITING FORD ABOUT THE TREATMENT THAT I RECEIVED FROM THIS DEALER I GOT A CALL FROM THE DEALER THAT THEY WOULD NOT SERVICE MY NEW CAR SINCE I FILED A COMPLAINT WITH FORD. FORD CUSTOMER SERVICE THEN TOLD ME TO START HAVING MY SERVICE DONE AT PENNYRILE FORD. RIGHT BEFORE 30,000 MILES I TOOK IT TO THE DEALER BECAUSE THE SHUTTERING HAD GOTTEN WORSE. THE TRANSMISSION WAS REBUILT AFTER WAITING A WEEK FOR PARTS. NOW AT 33,800 THE TRANSMISSION IS SHUTTERING AGAIN AND I WAS TOLD OVER THE PHONE TODAY THAT IT WILL PROBABILITY NEED TO BE REBUILT AGAIN. THE TRANSMISSIONS IN THESE CARS ARE UNSAFE AS I HAVE HAD MINE NOT SHIFT INTO GEAR AS IS WAS MERGING ONTO THE HIGHWAY ALMOST CAUSING A ACCIDENT. I HAVE ALSO HAD THE TRANSMISSION GO OUT OF GEAR AND THE ENGINE ACCELERATE.

Power Train
Filed Jul 29, 201737,000 milesFL

"MAJOR TRANSMISSION ISSUES"! WARNING & BUYER BEWARE: THIS VEHICLE IS NOT SAFE TO DRIVE AND HAS AN OPEN CLAIM UNDER THE STATES LEMON LAW POLICY. ON 7/22/17 AFTER MULTIPLE REPAIRS AS STATED IN THIS COMPLAINT, THE VEHICLE PROPELLED FORWARD BEHIND TRAFFIC ON A MAJOR ROADWAY AT A RAILROAD STOP TOWARDS THE GATES WITH AN ONCOMING TRAIN. REPORTED THE INCIDENT TO FORD AND FORD WILL NOT COVER THE REPAIRS. THE TRANSMISSION NEEDS TO BE REPLACED ON THIS VEHICLE AND HAS HAD MULTIPLE CLUTCH REPLACEMENTS AT FORD. THERE HAVE BEEN APPROXIMATELY 18 SERVICE VISITS AT THE DEALERSHIP SINCE THE DELIVERY DATE OF 12/15/15. ONBOARD SYNC SYSTEM- DOES NOT WORK PROPERLY AFTER MULTIPLE REPAIRS. FORD SERVICE MANAGER HAS WARNED THAT THE TRANSMISSION ISSUES ARE NOT REPAIRABLE AND THE ISSUES WILL CONTINUE TO OCCUR DESPITE CLUTCH AND TRANSMISSION REPAIRS.

Engine
Filed Jul 21, 20175,000 milesAZ

ISSUES WITH THE TRANSMISSION SLIPPING, ENGINE HESITATING AND NOT ACCELERATING IMMEDIATELY. HAS BEEN TO THE DEALER TWICE AND BOTH TIME SAID NOTHING IS WRONG. SAME ISSUES THAT IS PART OF THE CLASS ACTION LAWSUIT. OCCURS WHEN ACCELERATING FROM A STOP, EVERY TIME.

Unknown or Other
Filed Jul 15, 201728,484 milesKY

THE TRANSMISSION JUMPS,JERKS ...WHEN I START TO LEAVE AN AREA.FEELS LIKE THE TRANSMISSION IS SLIPPING.!!. WHEN I START THE CAR TO LEAVE MY DRIVEWAY OR EVERYTIME I LEAVE AN AREA,ALSO AT RED LIGHTS,ETC. ITS BEEN THIS WAY EVERY SINCE I BOUGHT IT BUT GILLIE HYDE SERVICE DEPT (WHERE I BOUGHT THE CAR )SAID IT WAS NORMAL WHEN I TOOK IT BACK.ALLTHOUGH I STILL HAVE THE CAR.VERY DISAPPOINTED WITH THIS ISSUE

Power Train
Filed Jul 15, 201732,000 milesOH

TRANSMISSION SURGES AT LOW SPEEDS

Power Train
Filed Jul 15, 2017OH

TRANSMISSION SURGES AT LOW SPEEDS

Power Train
Filed Jul 13, 201722,000 milesLA

POWERSHIFT DUAL CLUTCH AUTOMATIC TRANSMISSION.. I PURCHASED MY 2015 FOCUS A YEAR AGO WITH 17K MILES ON IT. AT 21K MILES I HAD TO REPLACE THE POWER SHIFT DUAL CLUTCH, AND I AM NOW AT 33K MILES AND I AM ON MY SECOND CLUTCH REPLACEMENT DUE TO SLIPPING, BUCKING, KICKING, AND JERKING FROM THE TRANSMISSION. FORD IS REFUSING TO LIST THIS AS A RECALL; . MY CAR IS ACTUALLY GETTING THE NEW CLUTCH INSTALLED THIS WEEK. I JUST RECEIVED IN THE MAIL A CLASS ACTION SETTLEMENT IS BEING PURSUED AGAINST FORD FOR THIS ON GOING ISSUE WITH THESE FOCUS'S. I JUST WANT TO MAKE OTHER MOTORIST AWARE IF THEY ARE FEELING THESE SAME THINGS FROM THEIR FOCUS OR FIESTA YEARS 2011-2016 PLEASE SEE ABOUT GETTING IT CHECKED OUT. IT'S NOT NORMAL FOR THESE CARS TO BE DOING THIS.

Unknown or Other
Filed Jul 12, 20175 milesWA

TRANSMISSION LOSES POWER RANDOMLY. ALSO, SHIFTING IS JUMPY, WHEN GOING FROM STOP, AT TIMES. HAVE CONTACTED DEALER AND WAS TOLD THIS WAS COMMON OF THIS PARTICULAR TRANSMISSION. THIS HAS HAPPENED MORE THAN ONCE. I AM JUST USING TODAY'S DATE AS ONE OF MANY! STARTED ON THE FIRST DAY I HAD THE CAR.

Wheels
Filed Jul 12, 201717,668 milesNY

PASSENGER SIDE FRONT BALL JOINT SNAPPED, CAUSING LOWER CONTROL ARM BOLT TO SNAP-SEPARATED AND DAMAGED AXLE. CAR SKIDDED APPROXIMATELY 70 FT BEFORE STOPPING. VEHICLE WAS MOVING FORWARD ON A CITY STREET.

Power Train
Filed Jul 10, 20175,500 milesVA

VEHICLE HESITATED/LOST POWER UPON ENTERING 55MPH HIGHWAY. TOOK TO DEALER, WAITING ON CLUTCH. SALES PERSON HAD TOLD ME THIS VEHICLE HAD REDESIGNED TRANSMISSION. AT FIRST IT PERFORMED MUCH SMOOTHER THAN MY 2012 FORD FIESTA. NOT NOW. SERVICE DEPT. CLAIMS NEW CLUTCH IS MUCH BETTER. THERE IS A CLASS ACTION SUIT AGAINST FORD NOW FOR "POWER SHIFT" TRANSMISSION.

Electrical System
Filed Jul 10, 201770,000 milesWA

WHEN ACCELERATING OR DRIVING UP A HILL, THE VEHICLE STALLS. THE CLUTCH WAS REPLACED ONCE AND THE ISSUE WAS TEMPORARILY FIXED, BUT HAS STARTED AGAIN. ALSO HAS ISSUES WHERE THE RADIO WILL MAKE A POPPING NOISE AND STOPS WORKING.

Latches/Locks/Linkages
Filed Jun 29, 2017IN

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RICE FORD-LINCOLN LOCATED AT 436 W 250 N, WARSAW, IN 46582; (574) 267-8151) WAS CONTACTED TWO MONTHS AGO AND CONFIRMED THAT THE PARTS WOULD BE AVAILABLE IN A FEW WEEKS. THE DEALER WAS CONTACTED AGAIN THE FIRST WEEK IN MAY AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Jun 21, 201751,000 milesGA

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (NALLEY FORD SANDY SPRINGS 7555 ROSWELL ROAD, ATLANTA, GA 30350), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.

Unknown or Other
Filed Jun 21, 2017FL

THE CLUTCH IN THE AUTOMATIC TRANSMISSION WAS SWITCHED OUT TWICE BECAUSE OF ITS DEFECTIVE PERFORMANCE. I TOOK IT BACK TO THE FORD DISTRIBUTOR, WHERE IT WAS PURCHASED AND CARED FOR, THE 3RD TIME AND IT WAS SUPPOSABLY ATTENDED TO AND CORRECTED BY REBOOTING THE COMPUTER SYSTEM. THE CAR SHUTTERS AND DRIVES POORLY. I PURCHASED A BRAND NEW TITANIUM, TOP DOLLAR, AND RECEIVED A LEMON THAT DRIVES TERRIBLY. ALSO, THE USB PLUGS DO NOT WORK. AND HAVE BEEN ATTENDED TO 3 TIMES, WITH NO AVAIL. I HAVE BEEN TOLD BY THE SERVICE MANAGER, THE GENERAL MANAGER, AND MECHANIC THAT THE SPECIFIC MODEL IS DEFECTIVE. THAT THEY JUST CAN'T GET THE CLUTCH RIGHT. AND THAT IT IS A LEMON. IT IS MY RIGHT, AS A CONSUMER, WHO THOUGHT SHE WAS BUYING THE BEST OF AMERICA'S CARS, AND PAID FULL PRICE, TO BE REIMBURSED AND COMPENSATED.

Power Train
Filed Jun 20, 201730,000 milesMA

TRANSMISSION SLIPS/SHUTTERS/JERKS. THE AUTOMATIC TRANSMISSION HAS HAD PROBLEMS SINCE NEW. THEY HAVE REPAIRED IT SEVERAL TIMES AND THE PROBLEM JUST COMES BACK. IT CAUSES HESITATION WHEN ACCELERATING FROM A STOP AND IS DANGEROUS TO DRIVE WHEN IT HAPPENS. FORD WILL NOT REPAIR IT UNTIL THE SLIPPAGE IS OUTSIDE THEIR THRESHOLD, BUT BY THAT TIME IT IS A HAZARD. THESE CARS NEED TO BE REPLACED.

Unknown or Other
Filed Jun 13, 20179,900 milesNJ

RECALL NHTSA # 15V436 (FORD RECALL #15C06) IS ON THE C-MAX BODY CONTROL MODULE. THIS HAS CAUSED THE ENTIRE CAR TO NOT START. IT WAS BROUGHT IN FOR SERVICE 7/3/17 AND I HAVE NO UPDATES. THE RECALL WAS ISSUED 7/1/15 AND THE CAR, ITSELF, WAS PURCHASED THE NEXT 8/2015 SO IT WAS SOLD WITH A KNOWN RECALL AND NOW, 2 YEARS LATER, IT'S VERY CONCERNING THAT A FIX IS STILL NOT READILY AVAILABLE WHEN BROUGHT IT FOR SERVICE.

Unknown or Other
Filed Jun 6, 20177,500 milesCA

A/C NOT HEATING PROPERLY, DEALER SAYS CAN'T FIND PROBLEM, I EXPECT AS MUCH FOR WARRANTY WORK. SOUNDS LIKE STRANGE NOISES UNDER DASH.

Power Train
Filed May 31, 201728,000 milesMO

ON A NUMBER OF OCCASIONS, I HAVE LOST POWER IN DIFFERENT CONDITIONS. I HAVE NOTIFIED THE DEALERS AND THEY HAVE TRIED TO REPAIR MY PROBLEM EACH TIME. THEY SAID THIS IS AN ONGOING PROBLEM WITH THIS TYPE OF TRANSMISSION AND HAVE DECIDED TO INCREASE THE POWER-TRAIN WARRANTY. I THINK IT IS NOW UP TO 10 YEARS AND 150,000 MILES. UNFORTUNATELY, THEY JUST WANT TO KEEP FIXING THOSE TRANSMISSIONS AND CONTROL MODULES BUT THE SITUATION IS VERY DANGEROUS. THE LOSS OF POWER HAS HAPPENED TO ME IN SOME DIFFERENT CONDITIONS; FROM GOING UP A HILL IN A RESIDENTIAL AREA AT A LOW RATE OF SPEED, TO JUST DRIVING DOWN THE HIGHWAY. ON A FEW OCCASIONS, WHILE TRAVELING ON HIGHWAYS, MY CAR WAS UNABLE TO SHIFT INTO PASSING GEAR AND EVEN SEEMED TO LOSE POWER AT SPEEDS OF 55-65 MPH WHEN TRYING TO PASS OTHER VEHICLES. ON TWO SPECIFIC OCCASIONS, MY CAR WAS UNABLE TO GO INTO PASSING GEAR AS I TRIED TO PASS ANOTHER CAR. HOWEVER, LAST WEEK AND ABOUT TWO MONTHS AGO I LOST POWER WHILE I WENT TO PASS A VEHICLE ON A TWO LANE ROAD AND HAD TO DROP BACK BECAUSE THE TRANSMISSION DID NOT RESPOND AND ACTUALLY LOST POWER AT A MOMENT THAT COULD HAVE RESULTED IN A HEAD-ON COLLISION IF THE CAR I WAS PASSING WOULD HAVE SLOWED DOWN AT THE SAME TIME I LOST POWER AND THE ON COMING CAR DID NOT SLOW DOWN. THIS HAS BEEN SCARY AND SURPRISES ME BECAUSE IT SEEMS TO BE AN INTERMITTENT PROBLEM. THEY SAID IT IS HAPPENING TO MANY OTHER SIMILAR VEHICLES AS WELL. I WOULD HAVE REPORTED THIS SOONER IF I HAD KNOWN THIS NHTSA SITE WAS AVAILABLE.

Power Train
Filed May 23, 201714,000 milesIA

I PURCHASED MY FIRST FORD FOCUS IN 2012 AND WAS FORCED TO TRADE IT AFTER NEEDING 3 CLUTCH REPLACEMENTS IN ONLY 20K MILES OF DRIVING. AFTER REASSURANCE FROM FORD MOTOR COMPANY OF A NEW REDESIGNED TRANSMISSION AND CLUTCH IN THE 2015 MODELS WITH NO KNOWN ISSUES AFTER CONSIDERABLE TESTING, I TRADED MY FIRST FOCUS FOR MY SECOND. TO MY OUTRAGE, NOT ONLY WAS I SOLD A CAR WITH A KNOWN FAULTY CLUTCH BUT I JUST RECEIVED MY SECOND CLUTCH REPLACEMENT.. THIS TIME IN ONLY 13K MILES OF DRIVING. IN A REQUEST TO FORD TO BUY MY CAR BACK, I WAS TOLD MY TERRIBLE EXPERIENCE WITH MY FIRST FOCUS WOULD NOT BE INCLUDED IN THE CURRENT REQUEST FOR BUYBACK. NEXT, I WAS TOLD BY A REGIONAL MANAGER REVIEWING MY CASE, THAT THE CLUTCHES CONTINUED TO FAIL BECAUSE I DID NOT "DRIVE MY CAR AGGRESSIVELY ENOUGH" DESPITE FORD ACKNOWLEDGING THOUSANDS BEING AFFECTED BY THEIR FAULTY CLUTCHES AND CURRENT CLASS ACTION LAWSUIT AGAINST FORD. FINALLY, IN SOLIDARITY FOR DENYING MY REQUEST FOR BUYBACK, I WAS OFFERED 6-FREE OIL CHANGES (VALUED ~$180), A SLAP IN FACE FOR THE NEARLY $50,000 I HAVE PAID FORD OVER THE LAST 5 YEARS FOR TWO FORD FOCUSES. IN TOTAL, I HAVE HAD 5 CLUTCH REPLACEMENTS IN 5 YEARS IN TWO CARS; UNACCEPTABLE.

Service Brakes
Filed May 8, 201714,000 milesNY

THE BRAKE PEDAL DEPRESSED ALL THE WAY TO THE FLOOR BUT DECELERATION WAS SIGNIFICANTLY DELAYED. THE STEERING SHUDDERED AND THE CAR JERKED FROM SIDE TO SIDE. FRONT END SHUDDERED REPEATEDLY.

Power Train
Filed May 8, 2017FL

TRANSMISSION SHUTTERS WHEN TAKING OFF AND WHEN SHIFTING GEARS. A POOR EXCUSE FOR A TRANSMISSION WHEN THE REST OF THE CAR IS GREAT. IM SORRY FORD BUT THIS IS NOT NORMAL! THE NHTSA NEEDS TO QUIT STALLING AND DO SOMETHING ABOUT THIS.

Power Train
Filed Apr 22, 201740,000 milesVA

I JUST BOUGHT A USED 2015 FORD FOCUS, RIGHT FROM THE BEGINNING THERE WAS JUMPING AND SPUTTERING AS I START DRIVING. I SEE THIS AS A SAFETY PROBLEM IN THE FUTURE NOT JUST FOR ME BUT OTHERS WITH THIS PROBLEM. AS YOU CAN SEE IF YOUR READING THIS I'M NOT THE ONLY ONE WITH THIS PROBLEM, OVER 50 PEOPLE WITH IT, JUST CALLED DIFFERENT NAMES. I READ ALL OVER THE INTERNET ABOUT IT, LAWSUITS IN TWO STATES, ...JUST HOW MANY PEOPLE HAVE TO COMPLAIN BEFORE THIS GETS RECALLED !!!!!!

Power Train
Filed Apr 14, 20174,800 milesCA

TRANSMISSION SKIPS, SURGES, STALLS AT LOW SPEED OR ACCELERATING FROM A STOP. I AM SEEING LOTS OF COMPLAINTS ONLINE FROM OWNERS AND NO REMEDIES FROM FORD!!! A RECALL MUST BE STARTED!!! VERY DANGERIOUS.

Power Train
Filed Apr 6, 201759,000 milesGA

TAKATA RECALL. WHEN DRIVING COMPUTER OR TRANSMISSION DOES NOT CHANGE GEARS ON TIME. SOMETIMES STAYS IN FIRST GEAR PAST 20MPH. PROBLEM WHEN DRIVING ON FREEWAY AND NEED TO SPEED UP. TAKATA RECALL. ALSO SEATBELTS WILL NOT RELEASE SOMETIMES WHEN I NEED TO GET OUT OF CAR. IT WILL PARTIALLY UNLOCK BUT SEATBELT WILL STILL BE LOCKED IN PLACE. I MUST PUSH SEATBELT BACK IN PLACE TO TOTALLY LOCK IT AGAIN THE PRESS RED BUTTON TO RELEASE. VERY DANGEROUS

Fuel/Propulsion System
Filed Apr 5, 201745,000 milesLA

MY CAR STALLS SHAKES AND STUDDERS WHEN I ACCELERATE, EVEN AFTER I TURN THE TRACTION CONTROL OFF IT CONTINUES ,I'VE NEARLY BEEN REAR ENDED PLENTY OF TIMES. I DON'T FEEL SAFE AND EITHER DOES MY PASSENGERS AS AND I'M SURE THIS JERKING AS AND TIRE SPINNING WILL CAUSE OTHER PROBLEMS.

Steering
Filed Mar 24, 201719,039 milesFL

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. DURING THE INCIDENT, THE "STEERING ASSIST MALFUNCTION" MESSAGE DISPLAYED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE EPAS ASSEMBLY WAS REPLACED AND PROGRAMMED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,039.

Seat Belts
Filed Mar 18, 2017GA

TAKATA RECALL WHEN TAKING OFF SEATBELT IT DOES NOT FULLY RELEASE FROM LOCK. CLICK THE UNLOCK/RELEASE BUTTON TO SEATBELT AND IT CLICKS UNLOCK BUT DOES NOT RELEASE SEATBELT FROM LOCK. MUST PUSH SEATBELT BACK INTO LOCK AND CLICK BUTTON AGAIN, SOMETIMES MULTIPLE TIMES IN ORDER FOR SEAT TO RELEASE FROM LATCH/LOCK. ONLY KNOWN TO HAPPEN TO CAR WHEN PARKED. CAR ON OR OFF SEATBELT DOESN'T RELEASE.

Power Train
Filed Mar 13, 201721,000 milesIL

WE BOUGHT THE CAR NEW IN 2015. LAST YEAR THE TRANSMISSION WOULD SKIP OR JUMP, JERK AT LOW SPEED AND ALSO WHEN YOU EXCELLERATED. TOOK IT TO THE SHOP AND THEY FIXED, WE THOUGHT. THE CAR IS IN THE SHOP NOW FOR THE SAME ISSUE. IT'S ONLY BEEN 6 MONTHS, AND THE CAR HAS ONLY 21,000 MILES ON IT. CITY STREET AND HIGHWAY DRIVING.

Fuel/Propulsion System
Filed Feb 27, 201740,650 milesOH

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE, FUEL PUMP, AND FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,650. UPDATED 06/21/17*LJ *CN

Latches/Locks/Linkages
Filed Feb 15, 2017NV

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Feb 14, 201738,000 milesGA

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE MAKING A RIGHT TURN OUT OF A PARKING LOT THE VEHICLE SHOOK VIOLENTLY AND FAILED TO SHIFT INTO FIRST GEAR. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND FAILED TO SHIFT INTO SECOND GEAR. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 05/10/17*LJ UPDATED 05/18/2017 *JS

Power Train
Filed Feb 8, 201725,322 milesAL

MY FOCUS HAS ISSUES SHIFTING (JERKS AND REVS HIGH RPMS WHEN TAKING OFF) AND ROLLING BACK AT INTERSECTIONS ON AN INCLINE. I HAVE HAD THE CAR INTO THE LOCAL FORD DEALER THREE TIMES, ONCE THEY "REPROGRAMMED" THE AUTOMATIC TRANSMISSION CONTROLLER AND ONE OF THE OTHER TIMES THEY REPLACED THE CLUTCH PACK. THE THIRD TIME THEY TOLD ME THIS WAS NORMAL OPERATION. BEFORE THE CLUTCH PACK WAS REPLACED THE VEHICLE MADE SEVERE GRINDING NOSES LIKE METAL ON METAL. THIS WAS WHILE DRIVING AT SLOW SPEEDS IN A PARKING LOT.

Electrical System
Filed Feb 3, 201749,500 milesMO

THE CAR SPEAKERS HAVE BEEN MAKING POPPING AND CRACKLING SOUNDS SO LOUD THAT I HAVE JUMPED WHILE DRIVING, INCLUDING ONCE JERKING THE STEERING WHEEL. THERE DOES NOT APPEAR TO BE ANY PATTERN (NO TIES TO TURNING, ACCELERATING, BRAKING, BUMPS IN THE ROAD, ETC.) TO THE SOUNDS. THIS HAPPENS WHETHER THE STEREO IS ON OR OFF, INCLUDING AFTER THE CAR IS TURNED OFF UNTIL THE DOOR IS OPENED. I HAVE RESULTED TO WEARING EAR PLUGS WHILE DRIVING SO THAT I DON'T JUMP AND/OR JERK THE STEERING WHEEL - SOMETHING THAT IS NOT SAFE, BUT SAFER THAN THE ALTERNATIVE. I TOOK IT TO A FORD DEALERSHIP AND PROVIDED THEM WITH A VIDEO OF THE SOUNDS, BUT THEY COULD NOT GET THE SOUND TO OCCUR WHILE WORKING ON ANOTHER ISSUE. THEY ASKED ME TO BRING IT BACK WHEN IT STARTS MAKING THE SOUNDS AGAIN, WHICH IT BEGAN DOING VERY RECENTLY. HAVING GOOGLED THE PROBLEM, I'VE FOUND AT LEAST A DOZEN OTHER PEOPLE REPORTING THE SAME PROBLEM WITH 2012 AND 2013 FORD FOCUSES, BUT HAVE NOT FOUND ANY INDIVIDUALS WHO REPORTED THE ISSUE BEING RESOLVED. IT SEEMS TO ME THAT THIS IS AN URGENT SAFETY MANNER AND SHOULD BE HANDLED VERY SERIOUSLY AT THE COST OF FORD MOTORS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Focus → · Every Focus year → · How the figures are calculated →