Page 23 of 74 · complaints 1,101–1,150 of 3,686

2000 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Electrical System › Ignition › Switch
Filed Feb 8, 2005120,000 milesPA

ON OCCASION FOR SEVERAL MONTHS PRIOR TO THE FAILURE, THE KEY WAS DIFFICULT TO INSERT INTO THE IGNITION SWITCH. THEN ONE NIGHT THE KEY SIMPLY WOULD NOT TURN IN THE IGNITION AND WAS DIFFICULT TO REMOVE. I WAS UNABLE TO START THE CAR AND HAD TO HAVE IT TOWED TO A REPAIR SHOP. THEY REPLACED THE ENTIRE IGNITION SWITCH. THEY INDICATED THAT THIS IS A PROBLEM THEY HAVE SEEN FREQUENTLY IN THESE CARS. I ALSO HAVE A FRIEND WITH THE SAME YEAR, MAKE AND MODEL VEHICLE AND SHE HAD THE SAME PROBLEM. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Feb 8, 2005VA

CONSUMER NOTICED THAT THE REAR PASSENGER DOOR DOES NOT LATCH PROPERLY. WHILE DRIVING THE DOOR OPENED ON ITS OWN. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. THIS INFORMATION WAS PROVIDED BY STEVEN'S DAUGHTER RACHEL. *AK

Suspension › Front › Wheel Bearing
Filed Feb 8, 200549,000 milesIL

IN 2000 I BROUGHT MY FORD FOCUS 2000 IN FOR A RECALL ON THE LEFT REAR WHEEL BEARING. THE DEALER SUPPOSEDLY FIXED THE PROBLEM. IN 2001, MY RIGHT REAR WHEEL ALMOST COMPLETELY SEPARATED FROM MY VEHICLE, AND THE CAR FISHTAILED WHEN DRIVEN. I BROUGHT THE CAR INTO A FORD DEALER WHO DIAGNOSED THE PROBLEM AS A BAD BEARING IN THE RIGHT REAR WHEEL. THEY REPLACED THE BEARING, ABS SENSOR, AND SPINDLE UNDER WARRANTY. ON FEB 3, 2005, MY ABS LIGHT CAME ON, FOLLOWED BY LOUD METALLIC POPPING AND GRINDING NOISES WHEN BRAKING OR ACCELERATING. THE CAR DID NOT SEEM SAFE TO DRIVE, SO I IMMEDIATELY BROUGHT THE CAR INTO THE NEAREST FORD DEALER. THE PROBLEM WAS AGAIN DIAGNOSED AS A FAULTY BEARING IN THE LEFT REAR WHEEL, THE VERY SAME THAT WAS REPLACED IN 2000. THIS CAUSED THE ABS SENSOR TO GO BAD AND NOTCHED LARGE CHUNKS OF METAL OUT OF THE SPINDLE, AND POTENTIALLY COULD HAVE CAUSED FAILURE OF THE BREAKS OR COMPLETE SEPARATION OF THE WHEEL FROM THE VEHICLE. THE DEALER CLAIMED THERE WAS NOTHING WRONG WITH THE DESIGN OR THE BEARINGS BEING PUT IN, AND IT WAS JUST COINCIDENCE THAT I HAD TO BRING IT IN 3 TIMES FOR PROBLEMS WITH 3 IDENTICAL BEARINGS. THEY OBVIOUSLY HAVE NOT SOLVED THE PROBLEM IDENTIFIED IN THE 2000 RECALL, BUT HAVE GOTTEN AROUND IT WITH 12 MONTH WARRANTY PERIODS, FORCING CUSTOMERS TO REPLACE THE BEARINGS SPENDING OVER $650 A POP EVERY YEAR OR SO.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Feb 8, 2005VA

UPON ENTERING AND EXITING THE VEHICLE THE DOOR LOCKS BECAME INOPERABLE. ON THE RIGHT REAR DOOR CONSUMER HAD TO PRESS THE LOCK FROM THE INSIDE, WHICH WAS INOPERABLE. ON THE FRONT PASSENGER AND DRIVER'S SIDE CONSUMER HAD TO USE THE KEY, WHICH ALSO BECAME INOPERABLE. CONSUMER CONTACTED FORD DEALER, AND MANUFACTURER. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Feb 7, 2005DE

WHILE DRIVING VEHICLE LOST POWER, STALLED. AND SOMETIMES CUT COMPLETELY OFF. CONSUMER EXPERIENCED THIS PROBLEM SINCE AUGUST 2004. CONSUMER TOOK VEHICLE TO THE DEALER, WHO CHANGED THE FUEL PUMP. HOWEVER, PROBLEM RECURRED. *AK THE CONSUMER WAS INFORMED THAT THE THROTTLE POSITION SENSOR WAS THE PROBLEM. THE FUEL PUMP WAS REPLACED IN SEPTEMBER 2004, BUT THE VEHICLE CONTINUED TO LOSE POWER, ESPECIALLY WHEN GOING UP A HILL. *SC

Electrical System › Ignition
Filed Feb 7, 200560,500 milesMA

(1) I PARKED MY 2000 FORD FOCUS ON A HILL WITH THE WHEELS TURNED (2) THE KEY IGNITION WOULD NOT TURN EVEN AFTER PLAYING AROUND WITH IT FOR 4 HOURS! I HAD TO LEAVE MY VEHICLE BEHIND. THERE WAS NO ADVANCE SIGNS THAT THIS PROBLEM WAS ABOUT TO OCCUR. WHILE THIS IS NOT A MOVING SAFETY ISSUE, THIS CAN BE A VERY SERIOUS PROBLEM SINCE IT CAN STRAND YOU WITHOUT ANY WARNING IN AN UNSAFE AREA. (I CARRY SPARE GAS, JUMPER CABLES, CAR JACKS, ANTIFREEZE, EXTRA OIL ETC.. I EVEN HAD ENOUGH TOOLS TO TAKE APART THE STEERING COLUMN AND TRY HOT WIRING THE CAR, BUT TO NO AVAIL.) THIS IS A SERIOUS MECHANICAL DEFECT. (3) I LATER BOUGHT AN OWNERS MANUAL TO TRY FIXING THE PROBLEM MYSELF. BUT THE FIRST STEP TO REMOVING THE BROKEN IGNITION CYLINDER IS TO TURN THE KEY!! A CATCH 22. *JB

Electrical System › Ignition
Filed Feb 7, 2005NC

ABOUT 8 MONTHS AGO I PURCHASED A 2000 FORD FOCUS. THIS PAST WEEKEND MY STEERING WHEEL LOCKED UP. I COULDN'T EVEN GET THE KEY ALL THE WAY INTO THE IGNITION. I TRIED SEVERAL TIMES TO START THE CAR TO NO AVAIL. I WENT ONLINE TO FIND OUT IF THERE WERE ANY OTHER TECHNIQUES I COULD TRY AND CAME ACROSS SEVERAL WEBSITES WITH DISGRUNTLED CONSUMERS WHO ARE ALSO OWNERS OF THE FORD FOCUS. THEY ALL ARE EXPERIENCING THE SAME PROBLEM. I'VE BEEN TOLD BY BOTH THE DEALERSHIP AND LOCKSMITH THAT THE PROBLEM IS THE TUMBLERS AND A FAILED CYLINDER DUE TO FORD. APPARENTLY FORD USED A SUBSTANDARD MANUFACTURED CYLINDER WHICH RAPIDLY DETERIORATES WITH USE AND EVENTUALLY FRACTURES THUS LOCKING THE WHEEL. I WAS TOLD AT THE DEALERSHIP THAT THE REPAIR WOULD BE CLOSE TO $400 SO I OPTED INSTEAD TO HAVE A LOCKSMITH COME OUT. THAT COST ME $60. I'M TOLD THOUGH THAT IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN AND EVEN A NEW CYLINDER WILL NOT PREVENT IT FROM HAPPENING AGAIN BECAUSE THE PART ITSELF IS DEFECTIVE. APPARENTLY FORD IS WELL AWARE OF THIS PROBLEM BUT WILL NOT DO A RECALL WHICH I FIND ABSURD. THIS IS NOT ONLY AN ANNOYING SITUATION BUT ALSO A DANGEROUS ONE. I'VE HAD OTHER FORD OWNERS TELL ME THAT THEY'VE HAD THIS PROBLEM HAPPEN TO THEM WHILE DRIVING, AT STOP LIGHTS, IN A PARKING LOT ETC. THAT IS DANGEROUS AND SOMETHING SHOULD BE DONE ABOUT IT. I AM WRITING A PERSONAL LETTER TO FORD...AND I PLAN TO TAKE THIS AS FAR AS I POSSIBLY CAN LEGALLY. THANK YOU. AMY KENNEDY WINSTON SALEM, NC *JB

Electrical System › Ignition › Switch
Filed Feb 7, 200537,354 milesMD

ELECTRICAL SYSTEM: IGNITION SWITCH. MY COMPLAINT IS EXACTLY THE SAME AS 10100616. A FAILED IGNITION SWITCH THAT WOULD NOT TURN. CORRECTED BY DRILLING OUT CYLINDER, AND REPLACING. CERTIFIED LOCK SMITH PRICE WAS $298.00. THE LOCAL FORD DEALER QUOTED PRICE WAS $400.00 LOCK SMITH SAID THEY HAVE 1 - 2 OF THESE WITH THE FOCUS EVERY WEEK.*JB

Latches/Locks/Linkages › Doors › Latch
Filed Feb 7, 2005DC

2000 FORD FOCUS EXPERIENCING PROBLEMS WITH THE BACK DOOR.***NO ANSWER REQUIRED***. *MR THE BACK DOOR WOULD NOT OPEN. THE ENTIRE DOOR ASSEMBLY HAS TO BE REPLACED. CONSUMER BELIEVES THIS FAILURE MAY BE PART OF A LATCH RECALL. *TT *NM

Service Brakes, Hydraulic › Foundation Components › Drum › Wheel Cylinders
Filed Feb 7, 2005DC

2000 FORD FOCUS SE WHEEL LOCKED UP.***NO ANSWER REQUIRED***. *MR DEALERSHIPS WANTS TO CHARGE CONSUMER $350 FOR A NEW CYLINDER. CONSUMER FEELS THERE SHOULD BE A RECALL. *TT *NM

Engine and Engine Cooling › Engine
Filed Feb 6, 2005WY

CAR IS A LEMON. RADIO HAS FAILED MULTIPLE TIMES. DOOR LOCKS AND IGNITION LOCK HAVE FAILED MULTIPLE TIMES. CURRENT PROBLEM IS CAR STALLS AT INTERSECTIONS. EMISSION LIGHT IS ON AND STAYS ON. DEAL CAN NOT FIX.*JB I CONSIDER THE STALLING AT INTERSECTIONS TO BE VERY DANGEROUS. IF SOMEONE IS MOVING FORWARD ASSUMING THE CAR WILL MOVE, AND IT DOES NOT BECAUSE OF THE STALL, A CRASH MAY RESULT.

Latches/Locks/Linkages › Doors › Latch
Filed Feb 6, 200569,000 miles00

2000 FORD FOCUS - REAR DOOR LATCH ISSUE. DOOR CAME OPEN WHILE DRIVING AND WILL NO LONGER CLOSE. I HAVE NOT REPAIRED IT YET. *JB

Structure › Body
Filed Feb 6, 20054,500 milesGA

WATER ENTERING PASSENGER FLOOR. CARPET PAD SOAKED MOLD SMELL IN CAR.HAD IT IN DEALER SHOP AT 4500 MILES 16000 MILES THEY REPLACED CARPET AND OBVIOUSLY TEMPORARILY FIXED THE LEAK. NOW THE WARRANTY IS UP AND THE DEALER WANTS ME TO PAY TO HAVE THE LEAK FIXED. I ATTEMPTED TO REPAIR IT MYSELF BUT CANT STOP THE LEAK. FORD HAS SERVICE BULLETINS ABOUT THIS WATER LEAK BUT APPARENTLY THEY DON'T KNOW HOW TO FIX THE LEAK EITHER.NOW I AM STUCK WITH A MOLDED SMELLING CAR AND A WET CARPET. *JB

Steering › Column Locking › Anti-theft Device
Filed Feb 4, 200547,000 milesOR

FOR THE PAST WEEK, I HAVE HAD TROUBLE TURNING THE KEY IN THE IGNITION. IT'S AS IF THE IGNITION IS LOCKED, ALONG WITH THE STEERING WHEEL. I HAD BEEN ABLE TO MOVE THE KEY BACK AND FORTH AND HAVE BEEN SUCCESSFUL IN GETTING THE KEY TO TURN (ACTUALLY TURN SO THE CAR COULD START). TODAY, HOWEVER, NO AMOUNT OF 'JIMMYING' DID THE TRICK. THE IGNITION WAS LOCKED AND THE KEY WOULD SIMPLY NOT TURN - AT ALL (EVEN AFTER I TAPPED THE KEY INTO THE IGNITION WITH MY PALM AS I TURNED THE KEY AS RECOMMENDED BY A FORD SERVICE MECHANIC). SUBSEQUENTLY, I HAD TO HAVE THE CAR TOWED TO THE TOWN AND COUNTRY FORD IN PORTLAND, OR SO THEY COULD REPLACE THE ENTIRE IGNITION CYLINDER. THIS IS COSTING ME AROUND $290!. I HAVE READ OTHER SIMILAR COMPLAINTS, AND THE TOW TRUCK DRIVER - WHO ALSO OWNS A FORD FOCUS ZX3 - HAS BEEN HAVING SIMILAR PROBLEMS. DESPITE THIS, FORD HAS NOT 'RECALLED' THIS FAULTY IGNITION CYLINDER AND I FEEL THIS REQUIRES FURTHER INVESTIGATION AND, AT THE LEAST, COMPENSATION BY FORD. *JB

Electrical System › Ignition › Switch
Filed Feb 4, 2005DC

2000 FORD FOCUS IGNITION PROBLEM.***NO ANSWER REQUIRED***. *MR IGNITION SWITCH WILL NOT WORK. THIS IS A VERY COMMON PROBLEM AND SHOULD BE CONSIDERED A SAFETY ISSUE. *TT *NM

Electrical System › Ignition › Switch
Filed Feb 3, 200555,000 milesMO

2000 FORD FOCUS IGNITION SWITCH IS STUCK. CANNOT START CAR. THIS IS A HUGE PROBLEM FOR HUNDREDS OF CONSUMERS: SEE(HTTP://WWW.AUTOWHIZ.COM/MESSAGEBOARDS/MESSAGE.PHP?ID=1784&PAGE=12), DUE IN MY OPINION TO POOR MANUFACTURING. IT IS A POTENTIAL SAFETY ISSUE. APPARENTLY FORD DENIES THE PROBLEM, BUT THERE ARE HUNDREDS OF COMPLAINTS ON BULLETIN BOARDS TO DOCUMENT THIS SITUATION. PLEASE HELP US FIX THIS SITUATION. I BELIEVE IT SHOULD/COULD COME UNDER A RECALL NOTICE AT NO COST TO THE CONSUMER. THANK YOU, BOB LAMBERT *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Feb 2, 200557,000 milesNJ

WHILE DRIVING AT ANY SPEED ENGINE STALLS. DEALER STATES THE FUEL PUMP NEEDS TO BE REPLACED. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Feb 2, 2005101,000 milesNJ

ABOUT SIX MONTHS AGO, WHILE I WAS DRIVING ON THE HIGHWAY GOING ABOUT 65MPH, MY BACK DOOR OPENED. THIS SITUATION PROGRESSIVELY GOT WORSE, AND STARTED OCCURING MORE OFTEN, AND NOW WITH BOTH DOORS. I NOTIFIED THE DEALER, WHERE I BOUGHT THE VEHICLE, AND THEY INFORMED ME THAT THERE WAS NO PROBLEM THAT FORD WAS RESPONSIBLE FOR, AND SUGGESTED THAT I SPEND ALMOST $1000 TO HAVE THIS REPAIRED. I ALSO CONTACTED ANOTHER DEALERSHIP, AND FORD MOTOR COMPANIES 800 NUMBER, AND THEY ADVISED ME THAT THERE WERE NO PROBLEMS WITH THE BACK DOOR LOCKS. I CAN CLOSE THE DOORS, ALTHOUGH THEY WILL NOT STAY CLOSED, NOR LOCK. *AK

Electrical System › Ignition › Switch
Filed Feb 1, 2005OH

STEERING WHEEL IGNITION LOCKS AND WILL NOT ALLOW THE KEY TO TURN AND START THE CAR. *AK

Electrical System › Ignition › Switch
Filed Jan 31, 200544,200 milesNM

HTTP://WWW.AUTOWHIZ.COM/MESSAGEBOARDS/MESSAGE.PHP?ID=1784&PAGE=1 HAS MANY PEOPLE THAT ARE HAVING TROUBLES WITH THEIR IGNITION SWITCHES ON 2000 AND 2001 FORD FOCUS FORD IS AWARE OF THE PROBLEM BUT UNWILLING TO MAKE IT RIGHT. I HOPE YOU CAN ASSIST US IN THIS MATTER MORE THAN FORD IS..IN FACT WHEN I CONTACTED FORD DIRECTLY THEY SENT ME AN AUTOMATED EMAIL ON RECALLS ON VEHICLES THAT I DO NOT EVEN OWN THAT DID NOT ADDRESS MY COMPLAINT OR THE COMPLAINT OF MANY OTHERS. *AK

Electrical System › Ignition
Filed Jan 31, 200550,000 milesNH

KEY WILL NOT TURN THE INGINTION SWITCH ON, AND SOMETIMES CAN BARELY BE REMOVED FROM SWITCH.*AK

Suspension › Front › Wheel Bearing
Filed Jan 31, 200553,000 milesWA

VEHICLE IS LOSING ITS FRONT BEARINGS. THERE IS A NOISE COMING FROM THE FRONT OF THE VEHICLE. OWNER TOOK THE VEHICLE TO THE DEALER, WHO CONFIRMED THIS DEFECT. VEHICLE IS NO LONGER UNDER WARRANTY, AND DEALERSHIP IS ASKING FOR $700.00 TO DO REPAIRS.*AK

Service Brakes, Hydraulic
Filed Jan 31, 2005GA

THE VEHICLE'S BRAKES HAD TO BE REPLACED ABOUT EVERY THREE MONTHS. *NM THE REAR END WAS UNABLE TO BE LINED UP, IF SO, THE VEHICLE WOULD FISHTAIL BACK AND FORTH AND THE CONSUMER WOULD UNABLE TO DRIVE THE VEHICLE. THE TIRES WERE OUT OF ROUND AND THE VEHICLE WOULD RUN ROUGH, ESPECIALLY WHEN GOING UP HILLS. *SC *JB

Suspension › Front › Wheel Bearing
Filed Jan 27, 200583,000 milesWA

REAR WHEEL BEARINGS FAILED,RESULTING IN REAR WHELL WOBBLE. *AK. THIS FAILURE MAD EIT HARD TO CONTROL VEHICLE. OWNER NOTIFIED MANUFACTURER. *AK

Electrical System › Ignition › Switch
Filed Jan 27, 2005TX

I OWN A FORD FOCUS 2000. AFTER LEAVING THE STORE LATE ONE EVENING, I PLACED MY KEY IN THE IGNITINON AND IT WOULD NOT TURN. I WAS VERY FRUSTRATED BECAUSE THIS HAD HAPPENED A FEW YEARS AGO AS WELL. AFTER DOING SOME RESEARCH, IT SEEMS THAT THIS IS A VERY COMMON PROBLEM. THIS IS A SAFETY ISSUE! WHO WILL BE TO BLAME WHEN SOMETHING HAPPENS TO THE PERSON STRANDED IN THE DARK PARKING LOT? THE BEST PART IS, MY CAR LIKE MANY OTHERS- IS AT THE DEALER GETTING REPAIRED. THERE GOES MY BILL MONEY. *AK

Electrical System › Ignition
Filed Jan 26, 200548,000 milesOH

THERE IS NO EVENT LEADING UP TO FAILURE THAT WAS RECOGNIZABLE. WHEN YOU PUT KEY IN THE IGNITION, IT SEIZES AND WILL NOT TURN TO START THE CAR. THIS HAS HAPPENED TO ME TWICE NOW!! IN A YEAR AND A HALF. THE FIRST TIME IT OCCURRED WAS 6-27-03 AND I HAD IT FIXED. THE TUMBLER AND IGNITION SWITCH HAD TO BE REPLACED. I THOUGHT IT MAY BE A ONE OFF--I HAD BOUGHT THE CAR USED FROM THE DEALERSHIP. HOWEVER, THIS HAS NOW OCCURED AGAIN 1-25-05 AND I WILL NOW HAVE TO PAY AGAIN FOR SOMETHING THAT SHOULD NEVER HAVE HAPPENED ONCE--NEVERMIND TWICE! I CALLED FORD AND THEY WERE VERY UNINTERESTED AND SAID THERE WAS NO RECALL--BUT I BET THERE ARE OTHER WITH THIS PROBLEM. IT MEAN IS TAKES 2 WEEKS TO ORDER THE PARTS AND FIX SO IT IS A HUGH INCONVENIENCE BECAUSE I HAVE A SMALL CHILD AND AM PREGNANT AGAIN. I HAVE TO HAVE THE CAR TOWED TO BE SERVICED AND AM VERY UPSET AND FEEL THIS NEEDS LOKED INTO FURTHER SINCE FORD DONT REALLY SEEM TO GIVE A TOSS.*AK

Air Bags › FrontalCrash
Filed Jan 25, 2005NY

WHILE DRIVING, AND WITHOUT WARNING ANOTHER VEHICLE CROSSED OVER INTO THE LANE OF THE CONSUMER AND HIT THE CONSUMERS VEHICLE HEAD ON. BOTH AIR BAGS DID NOT DEPLOY. THE CONSUMER WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE BODY SHOP. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

Electrical System › 12v/24v/48v Battery › Cables
Filed Jan 24, 200554,000 milesNJ

CONSUMER RECEIVED RECALL 02V288000 CONCERNING BATTERY CABLES. WHEN DRIVING AT NIGHT, AT ANY SPEED, HEADLIGHTS GOT DIMMER, AND THE RADIO CAME ON AND WENT OFF INTERMITTENTLY. CONSUMER SAW THIS RECALL ON NHTSA WEBSITE, AND BELIEVED BATTERY CABLE FAILURE WAS THE CAUSE OF THIS PROBLEM. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. *AK *NM

Wheels
Filed Jan 24, 200583,000 milesVA

WHILE DRIVING 50 MPH THE REAR DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE WITHOUT WARNING. AS A RESULT THE VEHICLE FISH TAILED SEVERELY, HOWEVER, THE DRIVER WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE CAUSE HAS NOT BEEN DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK

Electrical System › Ignition
Filed Jan 24, 200558,000 milesMD

AT 9:00 AM MY WIFE DROVE TO WORK AND PARKED HER CAR IN THE EMPLOYEE PARKING LOT. AT APPROXIMATELY 6:00 PM WHEN SHE WAS LEAVING THE OFFICE, SHE WAS NOT ABLE TO GET THE KEY TO GO INTO THE IGNITION SWITCH. SHE WAS STRANDED. WHEN I ARRIVED AT HER OFFICE ABOUT 6:45 PM, I TRIED BUT WAS ALSO UNABLE TO GET THE KEY INTO THE IGNITION. ON 1/22/05 8:00 AM I CALLED OUR LOCAL FORD DEALER WHO SAID TO TRY SOME WD-40. IF THAT DOESN'T WORK WE WOULD HAVE TO TOW IT IN TO LET THEM TAKE A LOOK. TRIED WD-40, DIDN'T WORK, HAD VEHICLE TOWED TO FORD DEALER AT 9:45 AM SAME DAY. WHILE AT THE DEALER, I ASKED SERVICE MGR IF THIS IS A COMMON PROBLEM - HE SAID IT HAPPENS ONCE IN A WHILE AND IT IS USUALLY CAUSED BY HAVING TOO MANY KEYS ON THE KEY RING. WHEN I GAVE HIM MY KEYS, WE WAS SURPRISED THERE WERE NO OTHER KEYS ON THE SAME KEY RING. DEALER CALLED MONDAY 1/24 AND SAID THEY HAVE TO DRILL OUT THE OLD LOCK CYLINDER AND REPLACE - IT WILL COST $285 + THE TOW WAS $75, TOTAL U.S. $360. OUR CONCERN IS WE DO NOT FEEL NOT SAFE DRIVING A CAR THAT WE CANNOT BE CONFIDENT THAT THE KEY WILL WORK AS INTENDED. IMAGINE THE POTENTIAL DANGER A PERSON COULD BE LEFT IN NOT BEING ABLE TO START THEIR CAR. WE WERE AMAZED TO FIND OUT THE LARGE NUMBER OF OWNERS OF THIS SAME VEHICLE THAT HAVE HAD THE SAME PROBLEM AND THERE HAS NOT BEEN A RECALL ISSUED FOR THIS DEFECTIVE PART. WE PLAN ON REPAIRING THIS VEHICLE AND REPLACING IT AS SOON AS PRACTICAL. *NM

Electrical System › Ignition
Filed Jan 22, 2005TN

THE IGNITION CYLINDER ON MY 2000 FORD FOCUS HAS LOCKED UP SEVERAL TIMES, BUT NOW IT IS COMPLETELY GONE. THE KEY WILL NOT TURN FOR ANYTHING. I HAVE BEEN INFORMED THAT FORD WILL CHARGE AROUND $450 TO FIX THIS PROBLEM. IT IS AN ONGOING PROBLEM WITH MANY FOCUS OWNERS. THE CAR HAS DONE THIS BEFORE BUT IT JUST DID IT FOR THE FIRST TIME IN MONTHS LAST NIGHT, LEAVING MY HUSBAND STRANDED. FORD HAS CORRECTED THIS PROBLEM ON THE 2005 MODELS BUT WHAT ABOUT THE REST OF US! MY HUSBAND WAS LATE FOR WORK BECAUSE OF IT AND I MYSELF HAD TO LEAVE WORK TO GO PICK HIM UP.

Electrical System
Filed Jan 22, 2005PA

COMING HOME FROM WORK MY ENGINE LIGHT CAME ON , I TOOK IT TO A FRIEND AND HE CHECK IT AND SAID IT WAS AS CYLINDER MISFIRE HE RESET HE CODE(?) AND SAID THAT HE DIDN'T GUARANTEE THAT IT WOULDN'T COME BACK ON . IT WORK FINE THE REST OF THE DAY , BUT WHEN I WAS AGAIN COMING HOME FROM WORK THE NEXT DAY IT CAME ON AGAIN ,I IMMEDIATELY TURN AROUND AND TOOK IT TO THE GARAGE WHERE I GET REPAIRS DONE . HE ALSO SAID IT WAS A CYLINDER MISFIRE AND SUGGESTS I REPLACE MY SPARK PLUGS AND WIRES , HE ALSO CLEANED SOMETHING ELSE AND SOMETHING IAC ( YOU CAN TELL I DON'T KNOW SQUAT ABOUT CARS)I PAID 149.00 FOR THIS SERVICE . A DAY AND HALF LATER I WAS BACK IN THE GARAGE WITH THE SAME PROBLEM (ENGINE LIGHT ON) THIS TIME HE SAYS IT SOMETHING WITH MY TRANSMISSION CODE AND TO CALL THE CO. AND SEE IF THERE IS OR WAS A RECALL ON IT . SOME THING ABOUT FLASHING THE COMPUTER. I HAVE ONLY HAD THIS CAR SINCE AUGUST 2004 AND HAVE TROUBLE WITH ALL THIS AND WITH THE KEY NOT WORKING BUT THE CAR WAS STILL UNDER A 30 DAY WARRANTY AND THE CAR SALESMAN TOOK CARE OF THAT PROBLEM. I AM JUST WONDERING WHAT NEXT ,HOW MUCH , MONEY DOES NOT GROW ON TREES AROUND HERE. AFTER READING ALL THE COMPLAINTS ON THIS HERE WEBSITE I WONDER WHY I EVEN BOUGHT A FORD FOCUS. I ALSO HAVE VERY SQUEAL BRAKES CONSTANTLY , AND MY REAR PASSENGER TIRE HAS A PROBLEM AND MY SON WON'T EVEN LET ME DRIVE MY CAR TILL I GET IT CHECK OUT THERE IS MORE MONEY. MY CAR ONLY HAS 44,000. MILES ON IT. *JB

Suspension › Front › Springs › Coil Springs
Filed Jan 21, 200593,000 milesIN

COMPLAINT RECEIVED VIA E-MAIL."MY CAR STARTED MAKING A TERRIBLE SCREECHING NOISE. FORTUNATELY, I WAS WITHIN 1/4 MILE FROM A MECHANIC, SO I PULLED IN THERE. THE MECHANIC, DAN, TOLD ME THE FRONT SPRINGS HAD BROKEN ON THE CAR, AND HE EVEN SHOWED ME JUST HOW CLOSE ONE OF THE SPRINGS HAD GOTTEN TO PUNCTURING A TIRE. HAD I DRIVEN TO NAPPANEE, I BELIEVE THE SPRING WOULD HAVE PUNCTURED THE TIRE. WE BOTH LOOKED ON THE INTERNET FOR RECALL INFORMATION SINCE BROKEN SPRINGS SEEMED SO ODD. NOTHING WAS THERE, SO I PAID OVER $300.00 OUT OF POCKET FOR THE REPAIR. NOW, I SEE CARS LIKE MINE ARE HAVING PROBLEMS WITH THE SPRINGS, AND THAT FORD IS COVERING THESE KIND OF REPAIRS FOR TEN YEARS OR 150,000 MILES. I DIDN'T KNOW THAT WHEN I PAID FOR THE REPAIR. I WANT REIMBURSEMENT, BUT MORE IMPORTANTLY, I WOULD LIKE TO SEE FORD MOTOR COMPANY ACKNOWLEDGE THIS SERIOUS SAFETY PROBLEM THROUGH A RECALL RATHER THAN A SERVICE BULLETIN. I CALLED FORD JUST TODAY, AND THE SERVICE PERSON SAID TO TAKE ORIGINAL REPAIR BILLS TO MY DEALER'S SERVICE MANAGER FOR REVIEW. THE DEALER IS SUPPOSED TO SEND THEM TO FORD WHERE A REIMBURSEMENT DECISION WILL BE MADE. THIS CONCERNS ME. I DON'T UNDERSTAND WHY IN THE WORLD THIS OBVIOUS SAFETY MATTER HAS NOT BEEN MADE A RECALLED ITEM. I DIDN'T KNOW THE SPRINGS WERE BROKEN UNTIL THE MECHANIC TOLD ME. SPRINGS, I DO NOT BELIEVE, ARE SOMETHING THE COMMON ORDINARY PERSON CHECKS DURING OIL CHANGES. I WOULD LIKE TO SEE FORD INITIATE AN IMMEDIATE RECALL FOR THE SPRINGS SINCE IT'S SUCH AN IM

Electrical System › Ignition › Switch
Filed Jan 21, 2005116,255 milesNC

THE CONSUMER IS UNABLE TO TAKE THE KEY OUT OF THE IGNITION SWITCH INTERMITTENTLY. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

Electrical System › Ignition
Filed Jan 19, 2005RI

THE IGNITION IN MY 2000 FORD FOCUS HAS BEEN REPLACED THREE TIMES IN THE LAST FOUR YEARS. NOTHING UNUSUAL WAS HAPPENING, ONE DAY I GOT IN MY CAR, DROVE THE COFFEE SHOP CAME OUT AND THE KEY WOULD NOT TURN. THAT WAS THE FIRST TIME, SIX MONTHS LATER THE SAME THING AND ABOUT SIX MONTHS AFTER THAT. THE FOURTH TIME THIS HAPPENED I RETURNED TO THE DEALER AND WAS TOLD THAT IT WAS MY KEY THIS TIME NOT THE IGNITION. *NM

Electrical System › Ignition › Switch
Filed Jan 18, 200575,000 milesOH

INTERMITTENTLY THE CONSUMER WAS UNABLE TO TURN THE KEY INSIDE THE IGNITION SWITCH. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 18, 200538,000 milesCA

NHTSA CAMPAIGN 00V303000/REAR WHEEL HUB NUTS. OWNER WAS DRIVING AND HEARD A RATTLING NOISE IN THE REAR OF THE VEHICLE. OWNER TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY BEGAN TO SEPERATE. OWNER ALSO CONTACTED THE MANUFACTURER. ALTHOUGH THIS YEAR MAKE AND MODEL IS CURRENTLY BEING RECALLED FOR THIS DEFECT, DUE TO THE VIN THIS VEHICLE WAS EXCLUDED AND THE OWNER RECEIVED NO ASSISTANCE FROM THE MANUFACTURER. PROVIDE FURTHER DETAILS.

Electrical System › Ignition
Filed Jan 17, 200550,100 milesFL

2000 FORD FOCUS, LOCKED IGNITION. KEY WON'T GO IN AND WON'T TURN. MANY COMPLAINTS ABOUT THIS PROBLEM FOR THIS CAR. *JB

Electrical System › Ignition › Switch
Filed Jan 17, 200551,523 milesPA

IGNITION SWITCH JAMMED AND WON'T TURN. LEFT ME STRANDED. APPEARS TO BE A MAJOR PROBLEM WITH FORD FOCUS. *JB

Latches/Locks/Linkages › Doors › Latch
Filed Jan 15, 2005IL

REAR DOOR OPENED BY ITSELF,WOULD NOT LOCK AGAIN. *NM

Vehicle Speed Control
Filed Jan 15, 2005MD

ON 01-15-05 AT APPROXIMATELY 10:00 HOURS, MY FIANCEE, MYSELF, AND MY SON WERE RIDING IN OUR 2000 FORD FOCUS SE 2.0 LITER DOHC. WHEN TRYING TO PASS A TRUCK THE ACCELERATOR BROKE OFF COMPLETELY AND THE THROTTLE CABLE SNAPPED. WE WERE THEN STUCK NEXT TO THE TRUCK WITH NO WHERE TO GO COULD NOT ACCELERATE. IF IT WAS NOT FOR THE EVASIVE ACTIONS OF MY FIANCEE I MAY NOT BE TALKING TO YOU RIGHT NOW. WE HAD TO PULL ONTO THE OPPOSITE SIDE OF THE ROAD ONTO INCOMING TRAFFIC. I HAVE TAKEN PICTURES OF THE ACCELERATOR AND THE THROTTLE CABLE AND WILL BE KEEPING THE OLD PART. THIS TO ME IS A SERIOUS VIOLATION AND COULD RESULT IN DEATH OR SERIOUS INJURY TO SOMEONE IN THE FUTURE. I ALONG WITH MY FAMILY HOPE THAT THIS DOES NOT HAPPEN TO ANYONE IN THE FUTURE AND IT WAS ONE OF THE MOST FEARFUL EXPERIENCES I HAVE EVER HAD. I HAVE CONTACTED FORD AND I AM SEEKING LEGAL ASSISTANCE WITH THIS MATTER, DUE TO FORD'S LACK OF ASSISTANCE. *NM

Electrical System › Ignition › Switch
Filed Jan 14, 200548,810 milesMI

CONSUMER PLACED THE KEY INSIDE OF THE IGNITION AND VEHICLE FAILED TO START. CONSUMER HAD THE VEHICLE TOWED TO DEALER, AND MECHANIC DETERMINED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. *AK THE VEHICLE IGNITION FAILED TWICE. *TC

Electrical System › Ignition
Filed Jan 14, 200540,500 milesFL

WENT TO START MY 2000 FORD FOCUS AFTER LEAVING STORE AND IGNITION TUMBLE WOULD NOT TURN. HAS HAPPENED ONCE BEFORE. NOW EVERYTIME I GO TO START MY VEHICLE I HAVE TO HIT THE KEY HARD INTO THE IGNITION FOR AS MANY TIMES AS IT TAKES TO START. BROUGHT MY VEHICLE TO MY FORD DEALER. NOW IT'S GOING TO CAST ME OVER $300 TO REPLACED THIS PART AND THAT THEY SAY FORD IS AWARE OF THE PROBLEM BUT WILL NOT RECALL THIS PART. I SPOKE TO SERVICE REPS, MANAGERS AND TECH'S. THEY ALL SAY THE SAME....FORD KNOWS BUT WONT RECALL IT! SO ON TOP OF MY CAR PAYMENT I GET TO PAY MORE THAN MY MONTHLY PAYMENT TO FIX A PART THAT FORD ACKNOWLEDGES AS DEFECTIVE. EXCELLENT SERVICES AND CARE FOR YOUR CUSTOMERS. THEN AGAIN I AM ONLY AN AVERAGE PERSON NOT A MULI-MILLION DOLLAR COMPANY. *JB

Electrical System › Ignition › Switch
Filed Jan 13, 200537,000 milesOH

INTERMITTENTLY THE CONSUMER WOULD BE UNABLE TO TURN THE KEY IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

Latches/Locks/Linkages
Filed Jan 12, 200559,001 milesCA

WHILE LEAVING WORK A LITTLE OVER A YEAR AGO, MY 2000 FORD FOCUS' KEY BECAME STUCK IN THE IGNITION. UPON INSERTING THE KEY IN THE IGNITION, I COULD NEITHER GET IT TO TURN IN THE CYLINDER NOR REMOVE IT. THE CAR WAS TOWED TO AIRPORT MARINA FORD IN LOS ANGELES AND REPAIRED FREE OF CHARGE, AS IT WAS STILL COVERED UNDER IT'S STANDARD 3 YEAR/30,000 MILE BUMPER-TO-BUMPER WARRANTY. (UNFORTUNATELY, I HAVE LOST MY SERVICE PAPERWORK DURING A RECENT MOVE. I WILL ATTEMPT TO RETRIEVE THE INFORMATION FROM EITHER AIRPORT MARINA FORD OR FORD MOTOR COMPANY TO CONFIRM THE DATE, WORK PERFORMED AND THE MILEAGE OF MY CAR AT THE TIME.) MY CAR HAD NOT GIVEN ANY INDICATION OF POSSIBLE FAILURE PRIOR TO THIS EVENT. ON JANUARY 6, 2005, WHILE ON AN ERRAND FOR WORK, THE IGNITION CYLINDER BECAME STUCK. THIS TIME, I WAS ABLE TO REMOVE THE KEY AND REINSERT FREELY BUT COULD NOT TURN THE KEY. THE CAR WAS TOWED TO SOPP FORD IN LOS ANGELES AND REPAIRED AT MY EXPENSE. THE OLD IGNITION CYLINDER WAS REMOVED AND A NEW CYLINDER WAS INSTALLED. I ALSO RECEIVED A NEW KEY AND WAS ADVISED NOT TO USE THE OLD ONE. PARTS AND LABOR RESULTED IN A BILL FOR $400.39. I CALLED FORD MOTOR COMPANY'S CUSTOMER SERVICE HOTLINE TO FIND OUT IF THERE HAD BEEN A RECALL FOR THIS DEFECT AND TO FIND OUT IF I WAS ELIGIBLE FOR ANY REMUNERATION. THE OPERATOR TOOK MY INFORMATION, TOLD ME THAT THERE WAS NO RECALL FOR THIS DEFECT (WHICH THEY OFFICIALLY DO NOT RECOGNIZE) AND INFORMED ME THAT I MIGHT BE ELIGIBLE FOR REMUNERATION IF A RECALL WAS ISSUED

Electrical System › Ignition
Filed Jan 12, 200546,000 milesFL

IGNITION LOCKED UP, WILL NOT TURN. *AK

Electrical System › Ignition › Switch
Filed Jan 11, 2005100,000 milesSC

WHEN VEHICLE IS TURNED OFF THEN RESTARTED IT FAILS TO START BECAUSE THE KEYS WOULDN'T TURN THE IGNITION. THIS IS AN ONGOING PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM, AND HAS REDESIGNED THIS PART IN THE LATER MODEL VEHICLES. THE IGNITION SWITCH HAS BEEN REPLACED TWICE AT$300.00.*AK

Engine and Engine CoolingFire
Filed Jan 10, 200545,252 milesPA

VEHICLE WAS RECENTLY SERVICED AT THE DEALERSHIP. CONSUMER PARKED THE VEHICLE AT HOME AND INADVERTENTLY THE VEHICLE CAUGHT ON FIRE. CONSUMER CALLED THE FIRE DEPARTMENT, AND THE FIRE WAS EXTINGUISHED. ACCORDING TO THE FIRE DEPARTMENT IT WAS AN ENGINE FIRE.*AK

Electrical System › Ignition
Filed Jan 10, 2005CA

VEHICLE EXPERIENCED AN IGNITION PROBLEM. VEHICLE WILL NOT START DUE TO DEFECTIVE IGNITION CYLINDER.*AK

Electrical System › Ignition › Switch
Filed Jan 6, 200519,000 milesTN

CONSUMER WAS CONCERNED THAT THE IGNITION SWITCH HAD TO BE REPLACED TWICE WITHIN 19,000 MILES. THIS CAUSED THE IGNITION SWITCH TO LOCK UP AND UNABLE TO TURN THE ENGINE ON. BOTH TIMES THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP. DEALER AND THE MANUFACTURER WERE NOT NOTIFIED.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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