2015 Ford Flex complaints

The contact owns a 2015 Ford Flex. The contact stated while driving 45 MPH, the message "Steering Assist Loss - Service Now" was displayed. The contact stated that the vehicle lost power steering functionality while driving 20 minutes later. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for diagnosing testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 183,000.

On [XXX] I was driving on the freeway when suddenly my car dash warning appeared “ no power steering assist, pull over safely. The power steering completely stopped working- on [XXX], took to Ford Dealership where it was confirmed with code U300:49 48. The steering gear was replaced . The car stopped functioning while driving on freeway and was dangerous to try to control and get to safety, car was not able to stay in lane due to no steering control whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Few months back the car stopped working. I took it to repair shop (#1), and they told me I needed to replace the battery. I had them install a new battery, and the car started again. Couple of days later, the car was dead again, so I jumped it. I jumped it about 3 more times, within 2 weeks, so I decided to take it back to the same repair shop, and they told me maybe I got a defective battery, so I exchanged battery for a new one, again. Few days later, the car was dead again, so I took it to another repair shop (#2), and explained the problem. They told they'll run a diagnosis and would let me know They kept it for 4 days, and the end result was; the car started every time they tried it. The car would run for few days, then the same thing wold happen - completely dead! I took it to a different repair shop (#3), and again, they told me they run it everyday, and they could not find anything wrong. All three repair shops said their machine did not come up with any code. All fuses and relays tested OK. It has been over six months, and I am still having the same issue. 2 or 3 days, and the car is completely dead. I don't drive it as much now, because I am afraid the car will die on me at any time, without notice. From what I've read, I think my car has a "parasitic drain" somewhere.

The contact owns a 2015 Ford Flex. The contact stated while driving at various speeds, the vehicle made abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed but no issues were found. The dealer sprayed rust off the exhaust. The contact stated that while driving 50 MPH, there was a loud banging sound coming from under the hood before losing control of the vehicle. The contact was able to regain control of the vehicle and veered to the side of the road. The contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact to tow the vehicle to their location. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had exploded. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

FUEL PUMP CONTROL MODULE SYSTEM FAILURE. DIAGNOSTIC CONFIRMED WITH FORD DEALER

I was exiting the interstate and an error message came up in mid turn and I lost my power assisted steering causing me to almost hit the concrete divider.

The contact owns a 2015 Ford Flex. The contact stated while driving 65 MPH, the steering wheel seized. The vehicle was towed to the residence. The contact related the failure to a faulty steering control module; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.

My power steering failed with out warning while turning off of an off ramp. I have had the car repaired it needed and entire steering rack. It only had 60,000 miles on it at the time. I almost wiped out bad. It was all I had to continue to drive it to a safe place.

The contact owns a 2015 Ford Flex. The contact stated that after restarting the vehicle, the "Steering Assist" and "Advance Track" messages were displayed and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.

We were on the way back from the grocery store on September 4th, 2021. We were traveling on the freeway at about 60mph when the car suddenly lost power. The only warning light was a wrench on the display. All electrical power remained on but there was no engine power and no acceleration. We were fortunate there was a shoulder where I was able to pull over. I coasted the car down the exit and onto a street away from traffic. I waited about 10 minutes, turned the car off and turned it back on and it started. The wrench light on the display was off. I called the local Ford Dealership and the Service Advisor said there were no recalls and that I would need to pay for a diagnostic check. The issue has not reoccurred.

A Ford Lincoln dealer installed a new Battery Cable Assembly (Part DA8Z*14300*BA) in my 2015 Ford Flex on 8/5/2021. After 20 miles of driving in two trips the power steering failed at the start of a third trip on 8/6/2021. I struggled to get the vehicle to a parking lot and turned it off. The yellow image of a car skidding had appeared on the information display. I turned the vehicle back on and the steering operated as normal. I drove the vehicle again on 8/8/2021 and it operated as normal. It is necessary for Ford to inform all owners of this issue as it could result in an accident if a driver is not aware of the potential for a power steering failure.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Flex. The contact stated while driving 25 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the power steering assist warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the power steering assist needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 96,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact called two local dealers and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts Distribution Disconnect.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FORD OF OCALA, INC. (2816 NW PINE AVE, OCALA, FL 34475) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE POWER STEERING SYSTEM REVERTS TO MANUAL STEERING MODE DUE TO THE POWER STEERING CONTROL MODULE (PSCM) DETECTING A MOTOR POSITION SENSOR FAULT. IN MANUAL STEERING MODE THERE IS STILL A MECHANICAL LINKAGE BETWEEN THE STEERING WHEEL AND THE ROAD WHEELS, ALLOWING STEERING CONTROL TO BE MAINTAINED. WHEN THIS CONDITION OCCURS, A MESSAGE DISPLAYS IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND A CHIME SOUNDS TO INFORM THE DRIVER. LOSS OF POWER STEERING ASSIST REQUIRES GREATER STEERING EFFORT, ESPECIALLY AT LOWER SPEEDS, WHICH MAY INCREASE THE RISK OF ACCIDENT. THIS HAS OCCURRED ON THREE OCCASIONS. ALSO SEE FORD RECALL 15S18.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. BANNER FORD (943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471; (985) 234-5678) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE WAS IN MOTION ON A HIGHWAY, SEVERAL WARNINGS QUICKLY APPEARED ON THE DASH THEN SIMULTANEOUSLY ALL POWER STEERING FUNCTIONS STOPPED WORKING AND VEHICLE WAS EXTREMELY DIFFICULT TO STEER. WHEN TRYING TO GUIDE THE VEHICLE TO A STOP, THE STEERING WHEEL WAS TRYING TO CORRECT ITSELF RESULTING IN THE VEHICLE BEING COMPLETELY INOPERABLE. THE DEALERSHIP FOUND THAT THE (PSCM) POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED RESULTING IN A $2,200 CHARGE ON A VEHICLE WITH 52,000 MILES.

WHEN VEHICLE IN MOTION ON MAJOR ROADWAY, LOSS OF POWER AND GOES INTO LIMP MODE. YELLOW WRENCH LIGHTS UP. VEHICLE DOES NOT RESPOND TO THROTTLE. I HAVE TO SHUT OFF VEHICLE AND TURN IT BACK ON . THERE IS NO DTC CODE WHEN CHECKED. I WAS ALMOST REAR ENDED WITH MY CHILDREN IN THE VEHICLE AT TIME OF INCIDENT. CAR LOSES POWER AND RAPIDLY DECELERATES WITHIN 5 SECONDS. THERE IS ZERO TIME TO PULL OFF THE ROAD WHICH PUT US AT HIGH RISK OF BEING REAR ENDED. THIS IS A LIFE/ROAD SAFETY HAZARD

VEHICLE SUDDENLY SHUT DOWN CAUSING THE VEHICLE TO STALL AND NOW WON'T START. SEEMS LIKE OUR VEHICLE HAS NO POWER GOING TO THE FUEL PUMP. THIS HAPPENED WHILE DRIVING DOWN THE ROAD. VEHICLE NOW WILL NOT START BUT DOES STILL HAVE LIGHTS COME ON. ACTS LIKE ITS NOT GETTING FUEL.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HERITAGE FORD (2100 SISK RD, MODESTO, CA 95350; 1-844-362-2226) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THERE WAS A CLUNKING SOUND COMING FROM THE FRONT AND REAR OF THE VEHICLE WHILE DRIVING. THE CONTACT STATED THAT WHILE DRIVING 55 MPH OR ABOVE, THERE WAS LITTLE TO NO STABILITY IN THE VEHICLE'S PERFORMANCE. THE CONTACT STATED THAT STEERING THE VEHICLE WAS DIFFICULT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT SPOKE WITH REINEKE FORD LINCOLN OF LIMA (1360 GREELY CHAPEL RD, LIMA, OH 45804; (419) 223-3673) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I TOOK IT TO RUSSELL AND SMITH FORD IN HOUSTON, TX. THEY SAID THE BATTERY WAS THE ISSUE. A WEEK LATER SAME PROBLEM, IT CRANKS BUT WONT TURNOVER. IT IS NOW AT STERLING MCCALL FORD IN HOUSTON WITH THE SAME PROBLEM. I WILL ATTACH THEIR DIAGNOSIS. I HAVE 57, 000 MILES ONLY ON THIS VEHICLE. I HOPE THAT THIS WILL ALL GO OUT TO ALL FORD DEALERSHIPS..THANK YOU

MY WIFE WAS DRIVING STEERING FAULT SERVICE NOW WARNINGAPPEARED NEXT DAY I WAS LEAVING WORK & POWER STEERTNING WENT OUT WAS ON HYWAY ( NOT MANY TURN ) MADE HOME LUCKLY MY WIFE NOT DRIVING STEERING WENT OUT WITH NO WARNING TOWED TO FORD DEALER THEY REPLACED STEERING GEAR ASSMBLY $ 2600

MY CAR FORD FLEX 2015 LIMITED AWD (MADE IN CANADA) AND ITS OUT OF WARRANTY YESTERDAY ONLY WITHOUT ANY WARNING I USED MY CAR AT MORNING NORMALLY AND NO ISSUE I STOPED AT SUPERMARKET THE BACK TO CAR AND START THE ENGINE AND I SEE MESSAGE ALERT " STEERING ASSIST MALFUNCTION SERVICE REQUIRED" AND THE STEERING BECAME VERY HEAVY TOO MUCH POWER NEED TO MOVE IT RIGHT OR TO LEFT ..THEN AFTER THAT ONE WARNING MESSAGE CAME " SERVICE ADVANCETRAC"

THE LOCKING MECHINISM HAS BROKEN TWICE ON THE REAR PASSANGER SEATBELT.

VEHICLE HAS OUTSIDE DOOR LOCK CONTROLS,BUILT INTO THE FRONT DOOR HANDLES. THESE ARE ACTIVATED BY SENSORS BUILT INTO THE HANDLES. OVER THE LAST TWO DAYS THE SENSORS HAVE INTERMITTENTLY.FAILED TO WORK. WHEN ASKED MEMBERS OF A FORD FLEX CHAT BOARD TO WHICH I BELONG HAVE TOLD ME SEVERAL HAVE HAD SIMILAR FAILURES, AND ONE SAID HIS 2014 FLEX WAS FIXED UNDER A MANUFACTURER'S RECALL. I JUST CHECKED, AND THERE IS NO OUTSTANDING RECALL ON MY 2015 FLEX. ALTHOUGH I AM ABLE TO GAIN ENTRY WITH MY REMOTE FOB, THIS SEEMS A SAFETY RELATED SITUATION IN THAT THE DRIVER OF SUCH A VEHICLE BECOMES ACCUSTOMED TO LEAVING THE REMOTE IN A POCKET OR PURSE, AND IF THE DOOR SENSOR FAILS TO UNLOCK THE DOOR WHEN THE VEHICLE IS PARKED IN A TRAFFIC WAY, THE DRIVER COULD BE EXOPSED TO DANGER FROM PASSING TRAFFIC WHILE TRYING TO UNDERSTAND WHAT HAS HAPPENED. THIS SITUATION OCCURS WHEN THE VEHICLE IS PARKED, EITHER IN A PARKING LOT OR ON STREET-SIDE. IT DOES NOT OCCUR WHEN THE VEHICLE ENGINE IS RUNNING OR IN MOTION.

DOOR LATCH FAILURE. NOTICED PROBLEM WITH DOOR AJAR LIGHT LIT FOR A COUPLE DAYS. SUBSEQUENT BATTERY DRAINING PROBLEMS. SEEMS DUE TO KEEPING LIGHTS ON IN CAR BECAUSE IT THOUGHT DOORS WERE OPEN EVEN THOUGH THEY WERE SECURELY SHUT. WITHIN COUPLE DAYS FRONT DOORS WERE TOTALLY INOPERABLE. COULD NOT OPEN FROM INSIDE OR OUT OF CAR. REQUIRED ENTRY FROM REAR SEAT. THEN UPON DRIVING TO DEALER FOR DIAGNOSIS THE DOOR AJAR LIGHT LIT UP AND RELEASED THE DOOR LATCHES SO THAT BOTH OF THE DOORS ATTEMPTED TO OPEN WHILE DRIVING AT HIGHWAY SPEED. THIS CONDITION HAPPENED TWICE. THIS ISSUE SEEMS TO DIRECTLY MIMIC MULTIPLE KNOWN ISSUES FOR FORD FLEX MODELS AND MANY OTHER FORD MODELS AROUND THIS SAME TIME. AT THIS TIME, 2015 FLEX MODELS ARE NOT INCLUDED (DESPITE THE OBVIOUS EXACT SAME CONDITION). I HAVE BEEN NOTIFIED BY MY LOCAL DEALER, FULTON FORD IN FULTON, MO THAT IT WILL COST ME NEARLY $1000 TO REPAIR BOTH FRONT DOORS THAT FAILED AT THE SAME TIME. REPAIR IS TO TAKE PLACE ON 01/30/20 (WAS DIAGNOSED ON 01/29/20). THEY HAVE CHECKED AND ACKNOWLEDGE THIS MIGHT BE A WIDER FORD ISSUE BUT OUR CAR SIMPLY DOESN'T HAVE A CURRENT RECALL SO NOTHING THEY CAN DO. SEEMS TOTALLY OUT OF PLACE SINCE THERE IS ENOUGH EVIDENCE THAT THIS IS AN ONGOING PROBLEM WITH FORD DOOR LATCHES.

I WAS DRIVING MY 2015 FORD FLEX AND I MADE A RIGHT TURN GOING LESS THAN 5MPH. ONCE I STRAIGHTENED OUT MY STEERING WHEEL, ALL WITHIN 2 SECONDS, I SUDDENLY HEARD A GRINDING NOISE THEN MY REAR TIRE BENT OUTWARD AT AN ANGLE. I WAS TOLD BY THE REPAIR SHOP THAT IF I WAS GOING AT LEAST 25MPH, THE WHOLE TIRE WOULD OF FLOWN OUT AND CAUSED WORSE INJURY. THE REPAIR SHOP INFORMED ME THAT THE REAR LEFT TOE LINK IS GOING BAD AS WELL AND IT LOOKS LIKE THIS IS POSSIBLY BE A DEFECTED PART FORD IS USING. FORD IS REFUSING TO HELP OR CARE ABOUT THIS PROBLEM. THERE WAS NO WARNING THAT THE PART WAS BAD AND THE CAR NEVER DROVE BAD. THIS ALL HAPPENED OUT OF NO WHERE. THIS IS VERY UNSAFE AND NEEDS TO BE INVESTIGATED. THIS PART WAS RECALLED IN CANADA IN JUNE 2019. IT NEEDS TO BE RECALLED IN USA AS WELL.

ON OCTOBER 18, 2019, WHILE ENTERING A PARKING SPACE AT THE IKEA PARKING LOT, MY CAR EXPERIENCE A LOSS OF POWER, CAUSING THE ENGINE TO STALL. I TRIED TO START IT UP ABOUT 10 TIMES, AND NOTHING HAPPENED - IT FAILED TO START EVERY TIME. AFTER ABOUT 2 HOURS OF TRYING, I FINALLY HAD TO HAVE IT TOWED TO MY HOUSE. WHEN I PERFORMED A OBD-II SYSTEM SCAN, WITH MY SCANNER, I GOT A FAULT CODE OF P0627 (FUEL PUMP A CONTROL CIRCUIT) I TOOK THE CAR TO THE FORD DEALER, AND EXPLAINED THE PROBLEM. AFTER TWO HOURS, THEY CALLED ME AND SAID THEIR TESTS REVEALED NO FAULT CODES. BASED ON THE ISSUE I DESCRIBED, THEY SAID THAT IF I WANTED, THEY CAN CHANGE THE FUEL PUMP, BUT I WOULD HAVE TO PAY $100 DEDUCTIBLE UNDER THE EXTENDED WARRANTY PLAN. THE THINK THAT MAY FIX THE ISSUE OF STALLING, OR NOT STARTING. MY ISSUE IS THAT IF THE PROBLEM IS NOT FIXED, IT MAY INCREASE THE RISK OF A CRASH, AT ANY GIVEN TIME, AND WITHOUT NOTICE. GIVEN THE FACT THAT THERE ARE OTHER COMPLAINTS ABOUT THIS SAME ISSUE, I THINK THAT A GENERAL RECALL FOR THIS MAKE/MODE/YEAR CAR SHOULD BE INITIATED, BEFORE SOMEONE LOSES THEIR LIFE OVER IT.

IN OCTOBER 2018, OUR FORD FLEX WAS PARKED IN THE DRIVEWAY WHEN WE TRIED TO START IT AND IT DID A MINOR CRANK AND THEN NOTHING. IT WOULDN'T START OR DO ANYTHING. WORKED FINE THE NIGHT BEFORE. HAD TO HAVE THE CAR TOWED AND TURNS OUT THE FUEL PUMP CONTROL MODULE FAILED ON IT COSTING $650 TO REPLACE THE PART. SEEMS LIKE THIS IS A MAJOR ISSUE WITH THESE CARS AND I DON'T UNDERSTAND WHY THERE ISN'T A RECALL OR REFUND ON THE REPAIRS AS THERE WAS ON THE TURBOCHARGED ONES. I HAVE HAD ONE PROBLEM AFTER ANOTHER WITH THIS VEHICLE AND TOLD THAT EACH PART "SOMEHOW FAILED" BEFORE IT'S TIME WITH NO OTHER EXPLANATION THAN BAD PARTS. THE WHEEL BEARING FAILED, THE TOUCH ON THE TOUCH SCREEN HAS FAILED, THE ELECTRIC SEAT FAILED AND NOW THE A/C COMPRESSOR HAS FAILED AS WELL. I AM READY TO GET RID OF THIS MONEY PIT CAR.

THE CAR WAS USED IN THE MORNING AND WORKED FINE. IT WAS PARKED IN THE DRIVEWAY AND SAT FOR UNDER AN HOUR BEFORE WE TURNED IT BACK ON AND TRIED TO TURN ON THE HEATED SEATS WHEN WE REALIZED THE TOUCH SCREEN NO LONGER WORKED AND WOULD NOT RESPOND TO TOUCH AT ALL. THE SCREEN APPEARS TO STILL WORK (THE TEMP CHANGES AND SUCH AS THE OTHER BUTTONS ON THE DASH OR STEERING WHEEL ARE PRESSED (NOT ON THE SCREEN) HOWEVER THE TOUCH SCREEN HAS COMPLETELY STOPPED RESPONDING TO TOUCH OR WORKING AND THEREFORE I CAN NOT ACCESS ANY PART OF THE VEHICLE SETTINGS THAT REQUIRE YOU TO TOUCH THE SCREEN SUCH AS THE HEATED SEATS, LIGHTING, DIRECTIONS, MUSIC IN OUTS, ETC. IT HAS TAKEN AWAY HALF THE FEATURES OF THE ENTIRE CAR AND IS AN EXTREMELY PRICEY REPAIR ON SOMETHING THAT SHOULD NEVER HAVE FAILED! ESPECIALLY AFTER MANY OTHER PARTS HAVE FAILED ON THIS CAR LIKE THE FUEL CONTROL MODULE, WHEEL BEARING, ELECTRIC SEAT AND ALSO THE AIR COMPRESSOR JUST FAILED ALSO ON A CAR THAT IS ONLY 4 YEARS OLD.

MY 2015 FORD FLEX WAS EXHIBITING SYMPTOMS DESCRIBED IN THE FORD SAFETY RECALL 16S31. THE ENGINE STALLED WHILE DRIVING WITH NO WARNING 5 TIMES OVER THE PAST TWO YEARS OF OWNERSHIP WITH THE MOST RECENT OCCURRING ON 6/20/2019 AT 8:15 AM. EACH INCIDENT WAS AT DIFFERENT SPEEDS (30 - 70MPH) BUT NO WARNING PREFACED THE STALL AND YOU HAD TO CUT THE POWER OFF AND TURN IT BACK ON FOR THE CAR TO START AGAIN. TWO OF THE STALLS WERE DURING TURNING OPERATIONS WHILE OTHERS WERE WHILE DRIVING STRAIGHT. ON OTHER OCCASIONS THE ENGINE DID NOT START VIA REMOTE START, HOWEVER NO DATES RECORDED. THIS RECALL, THAT DESCRIBES THE EXACT SYMPTOMS, STATES THAT IT DOES NOT COVER MY VEHICLE BECAUSE I HAVE A DIFFERENT ENGINE. HOWEVER, THE PART IN THE RECALL IS THE FUEL PUMP CONTROL MODULE. MY 2015 FORD FLEX HAD THE FUEL PUMP CONTROL MODULE AA8A-9D412-CA WITH THE SUPPLIER PART NUMBER 2177806-5E. AS PER THE RECALL, THIS IS A PART THAT NEEDS TO BE REPLACED. I JUST HAD THE DEALER REPLACE IT WITH THE NEW PART AA8Z-9D370-B, SERVICE HISTORY BELOW: WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE FORD DEALERSHIPS OVER THE PAST YEAR DUE TO THIS ISSUE. NEITHER DEALERSHIP RECOGNIZED THIS ISSUE BECAUSE OUR VIN NUMBER WASN'T ON THE LIST OF VINS PROVIDED BY FORD. I PAID FOR THE REPAIR RECOMMEND IN SAFETY RECALL 16S31 OUT OF POCKET SO THAT MY VEHICLE WILL BE SAFE TO DRIVE AGAIN. THE FIRST DEALERSHIP REPLACED THE THROTTLE BODY AND CHARGED US FOR IT. AFTER THE ISSUE OCCURRED AGAIN, THE SECOND DEALERSHIP AGAIN REPLACED THE THROTTL

WRENCH LIGHT APPEARS ON DASH AND THE CAR LOSES ALL POWER - KNOWN AS "LIMP HOME" MODE. CODES CLEAR UPON RESTART. TOOK IT TO DEALER AFTER FREEWAY INCIDENT ON 2/17/19, DEALER FOUND NO CODES, STATED IT WAS MOTOR MOUNT. GOT THE CAR BACK ON 2/25/17, AND IT HAPPENED AGAIN WITHIN 30 MILES. WAS ABLE TO PULL CODE WITH MY OWN SCAN TOOL - P2111. KNOWN ERROR IN THROTTLE. THIS HAPPENED WHILE TRAVELING APPROXIMATELY 40 MPH, AND ONCE ON EXPRESSWAY, TWO ADDITIONAL TIMES AT AROUND 20 MPH

FIRST TIME CAR WOULDN'T START PARKED AT WORK, 2 DAYS LATER ON MONDAY IT STARTED, DROVE IT TO DEALER, THEY REPLACED THE SENDER AND PUMP ASY, UNDER WARRANTY. 3 MTHS LATER SPUTTER AND DIED PULLING INTO TRAFFIC, HAD CAR TOWED TO DEALER, THEY REPLACED FUEL PUMP CONTROL MODULE, NOT ON RECALL OR WARRANTY.

OUR 2015 FORD FLEX RECENTLY DIED WHEN WE WERE DRIVING IN TRAFFIC, WITH NO WARNING WHEN WE WERE DRIVING WITH OUR 2 YOUNG CHILDREN. THE FORD FLEX ONLY HAS ~45K MILES ON IT AND HAS BEEN SERVICED REGULARLY. TURNS OUT IT IS BAD PART (FUEL PUMP ELECTRIC MODULE (PEM)) THAT IS RECALLED BY FORD IN THE 2015 FLEX. THE RECALL WAS STARTED IN 2016 AND OUR FLEX DIED IN 2018. I WAS TOLD BY THE DEALER AND LATER BY FORD SERVICE THAT OUR CAR IS NOT COVERED BECAUSE THE VIN IS NOT INCLUDED IN THE RECALL. SO WHILE SOME 2015 FORD FLEXS' HAD THIS EXACT PART COVERED UNDER WARRANTY OURS WAS NOT. WE HAD TO HAVE IT TOWED INTO THE DEALER, SAN TAN FORD IN GILBERT AZ, AND THEN PAY THEM ABOUT $400 FOR THE REPAIR. THE DEALER WAS GREAT BUT IT IS NOT RIGHT FORD DOES NOT COVER THIS PART ON OUR PARTICULAR CAR SINCE IT IS EXACTLY THE MAKE, MODEL, YEAR AND PART THAT IS COVERED UNDER THE WARRANTY. BELOW IS A COPY OF THE RECALL FROM THE NHTSA.GOV WEBSITE. SUMMARY: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2013-2015 FORD TAURUS, FORD FLEX, LINCOLN MKS AND LINCOLN MKT VEHICLES EQUIPPED WITH 3.5L GTDI ECOBOOST ENGINES AND 2013-2015 FORD TAURUS POLICE INTERCEPTOR VEHICLES. A COMPONENT WITHIN THE FUEL PUMP ELECTRIC MODULE (PEM) MAY OVERHEAT CAUSING A LOSS OF ELECTRICAL POWER TO THE FUEL PUMP. CONSEQUENCE: A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH.

WAS STOPPED AT LIGHT VEHICLE STEERING WOULD NOT TURN I PUT THE CAR IN PARK TURNED OFF ENGINE THEN ON. STEERING WORK OK FOR TIME BEING. DEFINITELY A SAFETY ISSUE

FALSE AND PERSISTENT DOOR AJAR WARNING AND RELATED TRANSMISSION NOT IN PARK WARNING (WHEN IN MOTION) .

I WAS TRAVELING WESTBOUND ON INTERSTATE 265 AT APPROXIMATELY 4 A.M. SUNDAY MORNING SEPTEMBER 30TH. THE VEHICLE STALLED OUT AND CAME TO A COMPLETE STOP ON THE INTERSTATE. A WRENCH LIGHT WAS SHOWN ON THE DASH AND THE VEHICLE WOULD NOT MOVE FORWARD. THE INCIDENT WAS CAUSED BY A SAFETY BULLETIN NUMBER 17 B28. LUCKILY I WAS ABOUT THE ONLY ONE ON THE ROAD AT THAT HOUR, BECAUSE I AM CERTAIN THAT HAD THIS HAPPENED IN RUSH HOUR TRAFFIC THERE WOULD HAVE BEEN AN ACCIDENT.

I WAS DRIVING AT 70MPH AND STARTED RECEIVING WARNINGS ABOUT MY ADVANCE TRAC. I THAT POINT I SLOWED DOWN AND PULLED OVER AND LOST ALL POWER STEERING.

POWER STEERING SUDDENLY FAILED. SYSTEM WARNED OF VSC FAULT, THEN STEERING ASSIST FAULT, THEN THERE WAS NO POWER ASSIST, AT 50MPH. I WAS DRIVING STRAIGHT ON AN AIRPORT ACCESS ROAD. THE PROBLEM PERSISTED FOR A 2 MILES OR SO, WHEN I WAS ABLE TO GET IT OFF THE ROAD SAFELY. WHEN I TURNED OFF THE IGNITION AND RE-STARTED A FEW MINUTES LATER, THE PROBLEM WAS GONE, AS WERE THE WARNINGS.

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO MERGE ONTO A HIGHWAY, THE VEHICLE STARTED TO LOSE ACCELERATION AND HESITATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE THROTTLE BODY WAS CLOGGED AND NEEDED CLEANING. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST TWENTY TIMES DURING THE PAST EIGHTEEN MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

ON JULY 5, 2018 I WAS DRIVING AT 35 MPH ON A CITY ROAD WHEN A WARNING LIGHT WITH THE WORDS "STEERING ASSIST FAULT, SERVICE REQUIRED" SUDDENLY CAME ON AND THE STEERING STOPPED WORKING ALMOST ENTIRELY. THERE WAS VERY LITTLE MANUAL ABILITY TO STEER THE CAR. FORTUNATELY WE WERE ON A VERY WIDE, EMPTY ROAD, SO I WAS ABLE TO USE BOTH LANES AND GET THE CAR TO MY HOUSE. IF THIS HAD OCCURRED ON A BUSY CITY STREET OR NARROW LANE, WITH ANY KIND OF TRAFFIC, WE COULD HAVE EASILY BEEN IN A SERIOUS, EVEN FATAL COLLISION. I HOPE THAT OTHER FORD OWNERS WILL REPORT THIS PROBLEM IF THEY EXPERIENCE IT, SO THAT A RECALL CAN BE INITIATED IF NEEDED. THIS WAS A DANGEROUS SYSTEM FAILURE THAT SHOULD BE INVESTIGATED.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

I WAS DRIVING APPROXIMATELY 45 MPH UPHILL WHEN SUDDENLY, AND WITHOUT WARNING, THE FLEX DECELERATED TO A COASTING SPEED. I WAS ABLE TO PULL INTO A TURN LANE BUT UNABLE TO ACCELERATE. THE WRENCH LIGHT CAME ON. I TURNED OFF THE CAR AND TURNED IT BACK ON. THE WRENCH LIGHT WAS ON AND THEIR WAS ABILITY TO ACCELERATE BEYOND CRAWLING. I TURNED THE CAR OFF AND BACK ON AND WAS ABLE TO DRIVE NORMALLY TO WORK.

EXHAUST LEAK INTO VEHICLE WHEN GOING UP HILLS OR ACCELERATING. DEALER TESTING SHOWED HIGH LEVELS OF CARBON MONOXIDE IN VEHICLE. AFTER BEING IN THE SHOP FOR 9 CONTINUOUS WEEKS THEY HAVE REDUCED BUT NOT ELIMINATED THE EXHAUST LEAK

DRIVING ON I75 HEADED SOUTH JUST N OF FORSYTHE GA 3 LANES OF TRAFFIC 75 MPH OR FASTER WRENCH LIGHT COMES ON AND NO POWER. WITH GODS LUCK THERE WAS LIKE A 10 SECOND WINDOW WHERE WE GOT OVER TO TO RIGHT BEEN AND OF THE ROAD. MY WIFE AND GRANDDAUGHTER WERE VERY FRIGHTENED. CAR WAS DEAD NO POWER! WAITED A COUPLE MINUTES AND THE CAR STARTED SO THE AIR WOULD WORK THIS IS JULY 1ST CALLED ROADSIDE ASSISTANCE FIRST OPERATOR WAS NOT GOOD AND HER ENGLISH WAS TERRIBLE NEXT LADY WAS GREAT BUT TOW WAS 2 HOURS AWAY.TOWED TO FORD DEALER CLOSED TILL MONDAY. MONDAY MORNING FORD DEALER SAYS ITS A THROTTLE ACTUATED STUCK HAVE TO REPLACE THROTTLE BODY. THEY DID A GOOD JOB ON THE ROAD COUPLE HOURS LATER. THIS A VERY SERIOUS SAFETY ISSUE.

THE REAR WINDOW WASHER HOSE HAS BLOWN APART THREE TIMES. ONCE LAST WINTER SO I COULD NOT REMOVE SLUSH TO SEE OUT REAR WINDOW. TWICE THIS YEAR, AT THE CONNECTION TO REAR HOSE. NEW HOSE INSTALLED AT FORD DEALER MONTH OR SO AGO. SINCE THEN HOSE BLEW APART AT FIRE WALL. I PUSHED CONNECTION BACK INTO FIREWALL. SATERDAY 7-29-17 CAR WAS IN FOR OIL CHANGE I ASKED IF THEY COULD LOOK AT HOSE. THEY COULD NOT,SAID TO SCHEDULE AN APPOINTMENT. 8-1-17 FRONT WINDOW HOSE BLEW APART. I COULD NOT CLEAN BUGS FROM WINDOW. WILL SCHEDULE THIRD REPAIR APPOINTMENT TOMORROW. I WAS DRIVING ON EXPRESSWAY FOR ALL REAR HOSE PROBLEMS. 45 MPH CITY STREET WITH FRONT HOSE PROBLEM.

MY POWER STEERING FAILURE INDICATOR CAME ON (WHILE I WAS DRIVING), INDICATING A NEED FOR IMMEDIATE SERVICE. UPON TESTING, IT WAS DETERMINED THAT THE STEERING GEAR WAS FAULTY...ON A 2015 VEHICLE!! THIS COULD HAVE CAUSED AN ACCIDENT IF THE GEAR FAILED WHILE I WAS DRIVING. I WOULD NOT EXPECT SUCH A FAILURE IN A 2015 VEHICLE. IT LOOKS LIKE PREVIOUS FORD MODELS HAVE BEEN RECALLED DUE TO A SIMILAR ISSUE. I THINK THERE MUST BE A DESIGN OR MANUFACTURING FLAW. GIVEN THAT THIS IS RELATED TO STEERING AND CREATES A HIGH RISK OF INJURY IN THE EVENT OF AN ACCIDENT, I RECOMMEND THAT THIS BE FULLY INVESTIGATED.

VEHICLE LOST ENGINE POWER WHILE DRIVING ON 4 SEPARATE OCCASIONS, ONCE WHILE AT HIGHWAY SPEEDS. ONLY FAULT INDICATOR SHOWN IS "WRENCH" SYMBOL. UPON SHUTDOWN AND RESTART, ISSUE RESOLVES ITSELF UNTIL IT OCCURS AGAIN. THERE ARE NO SYMPTOMS LEADING UP TO POWER LOSS, AND IT SURPRISES DRIVER SINCE THERE IS NO DRIVELINE POWER, AS WELL AS REDUCED BRAKING AND STEERING CAPABILITY. THIS IS ESPECIALLY DANGEROUS ON THE HIGHWAY AND AT IN TRAFFIC. DEALER HAS STATED THAT SINCE IT CANNOT BE EASILY REPEATED, THAT THEY CANNOT FIX IT.