Page 3 of 3 · complaints 101–129 of 129

2002 Ford Excursion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Suspension
Filed Jan 26, 20046,000 milesCA

THE VEHICLE EXPERIENCED ELECTRICAL AND SUSPENSION PROBLEMS. THE SUSPENSION PROBLEM CAUSED THE TIRES TO WEAR PREMATURELY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

TiresCrash
Filed Nov 19, 200328,000 milesAZ

THE CONSUMER NOTICED A VIBRATION WHILE DRIVING. THE FRONT DRIVER'S SIDE TIRE EXPLODED LIKE IT WAS OVER PRESSURED. *AK THE VEHICLE WAS THROWN ACROSS ANOTHER TRAFFIC LANE, SPUN BACKWARDS AND LEFT THE ROAD SIDEWAYS INTO THE MEDIAN. THE VEHICLE DID NOT ROLL BUT RECEIVED EXTENSIVE DAMAGE. *LA *JB

Tires › Sidewall
Filed Nov 17, 200333,000 milesCA

OUR FIRESTONE TIRES ARE FALLING APART NEAR THE LETTERING ON THE SIDEWALLS. WE FIRST NOTICED IT ON A TRIP TO CHICAGO. THEY ARE FIRESTONE STEELTECK R4S. *LA

Exterior Lighting › Headlights
Filed Oct 27, 2003FL

WHILE TRAVELING, THE OWNER HAS NOTICED THAT THE HEADLIGHTS ARE NOT AIMED CORRECTLY. WHEN APPROACHING ONCOMING TRAFFIC THE HEADLIGHTS BLIND DRIVERS. THE DEALERSHIPS HAS SERVICE THE VEHICLE THREE TIMES WITH NO CHANGE IN CONDITION.*AK

Seat Belts › Front › Buckle Assembly
Filed Oct 27, 2003FL

A CHILD WAS ABLE TO RELEASE THE SEAT BELT LATCH PLATE FROM BUCKLE MECHANISM. THE BUCKLE RETRACTED TOO QUICKLY TO BE GRABBED BY OWNER OF VEHICLE, AND BECAME LOST/STUCK IN THE RETRACTOR, AND WAS HIDDEN. *AK

Tires
Filed Oct 1, 200334,000 milesCA

WHILE DRIVING, THE CONSUMER SUDDENLY HEARD A STRANGE NOISE FROM THE LEFT REAR TIRE. *AK AAA CAME AND CHANGED THE TIRE. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 26, 200326,000 milesMO

ON 8-25-03 , I TOOK MY 2002 FORD EXCURSION IN TO BERRYVILLE FORD IN BERRYVILLE ARKANSAS BECAUSE THE VEHICLE WOULD NOT STOP IN A REASONABLE DISTANCE. IF YOU ARE GOING DOWNHILL AND YOU HAVE TO BRAKE SUDDENLY AND HARD THE BRAKES GET HOT AND YOU LOSE THEM ALLTOGETHER.THIS VEHICLE HAS ONLY 27,774 MILES. IT HAS BEEN IN THE SHOP THREE DIFFERENT TIMES AND THET R&R THE BRAKE BOOSTER THEY R&R THE HYDRAULIC CONTROL UNIT . THE BRAKE SHOES HAVE BEEN REPLACED TWICE THE ROTORS HAVE BEEN RESURFACED AND THIS VEHICLE WILL NOT STOP . IF YOU BRAKE MORE THAN THREE TIOMES THE BRAKES WILL OVERHEAT AND THEN YOU CANNOT STOP AT ALL. I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. IT IS CURRENTLY SITTING IN THE YARD AT THE BERRYVILLE DEALERSHIP. THE DEALERSHIP CANNOT GET AUTHORIZATION FROM FORD TO CHANGE THE ROTORS . THIS VEHICLE WAS PURCHASED AT BERRYVILLE FORD AND I WAS TOLD BY THE SERVICE MANAGER AND THE DEALERSHIP MANAGER OFF THE RECORD TO TAKE IT SOMEWHERE ELSE. THEY DON"T KNOW WHAT IS WRONG. THE ENGINE IS A V-10 AT 20MPH YOU MAY GET IT STOPPED BUT IF YOU HAVE A PANIC STOP IT WILL NOT STOP.

Tires
Filed Sep 24, 2003TX

WHILE DRIVING AT NORMAL SPEED. FIRESTONE STEEL TEX, SIZE LT235/75R16 DOT# UNKNOWN TREAD SEPARATED, FORCING THE CONSUMER TO PULL OUT THE ROAD. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 21, 200331,189 milesNV

FRONT ROTORS RUSTED IN CENTER AREA BETWEEN ROTOR BRAKE SURFACE. AT 30,000 MILES MY 2002 FORD EXCURSION STARTED TO SHAKE VIOLENTLY WHEN BRAKING AT SPEEDS ABOVE 40 MPH. LUCK FOR US WE WERE DRIVING IN LOWER SPEED CONDITIONS IN RESIDENTIAL TRAFFIC. I INSPECTED THE BRAKE PADS AND ROTORS FOR PROBLEMS AND FOUND LARGE AMOUNTS OF RUST DECAY IN THE ROTORS CAUSING THE WARPING TO THE ROTORS. I HAVE SERVICED THE BRAKE SYSTEM AND REPLACED THE FRONT ROTORS AND PADS WITH EXCELLENT RESULTS. I HAVE KEPT THESE ROTORS IF ANY ONE SHOULD LIKE TO FURTHER LOOK INTO THIS SITUATION. WE LIVE IN THE DESERT WITH VERY LOW RAIN OR SNOW. NOW SALTS ARE USED IN MY HOME AREA. I HAVE NEVER SEEN SUCH CORROSION TO AND IMPORTANT SAFETY SYSTEM. IF THIS IS A PROBLEM THAT COULD CAUSE HARM TO OTHERS I WOULD LIKE TO GET THE WORD OUT. I REGULARLY RESPOND TO ACCIDENTS AND VEHICLE EQUIPMENT FAILURES AS FIREFIGHTER/MEDIC. REGARDLESS OF FAULT IT IS A PROFESSIONAL DUTY TO AT LEAST MAKE THIS NOTIFICATION. *JB

Tires › Sidewall
Filed Aug 29, 2003AL

I HAD A TIRE INSIDE WALL FAILURE WITH A FIRESTONE TIRE ON MY EXCURSION. THERE WAS ABOUT 22000 MILES ON THEM WHEN THE BLOWOUT OCCURRED. NO INURIES BUT IT HAPPENED AT FREEWAY SPEED AND I COULD HAVE LOST CONTROL. REPORT WAS MADE A STATE TROOPER WHO CAME ON SCENE.*AK

Tires
Filed Jun 2, 200330,823 milesCA

FREEWAY DRIVING AT 65 MPH WHEN NO APPARENT REASON REAR LEFT TIRE BLOWOUT. FURTHER INVESTAGATION FOUND THE TIRE HAD SIDEWALL PEELED AWAY AND THE TREAD WAS WRAPPED AROUND THE AXLE. NOT BEFORE DOING DAMAGE TO REAR QUARTER PANEL AND PARKING BRAKE CABLE. FULL TREAD SEPARATION.*AK

Tires
Filed Jun 1, 200329,714 milesCA

AT 5 MPH NOTICED THAT THE BACK END OF 2002 EXCURSION WAS WOOBLING. FOUND THE TIRE HAD BALLOONED ON THE INSIDE SIDEWALL AND TREAD. FORD REPLACED WITH SAME MODEL TIRE. *TT

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 16, 200331,000 milesMD

2002 FORD EXCURSION. TWO INSTANCE OF THE VEHICLE NOT RESPONDING TO PRESSURE APPLIED TO THE BRAKE PEDAL AT LOW SPEED. VEHICLE CONTINUES TO ROLL WITH VERY LITTLE STOPPING ACTION. TAKEN TO DEALERSHIP WHERE NOTHING WAS FOUND. *NLM

Vehicle Speed ControlCrash
Filed Apr 28, 200323,311 milesFL

WHEN THE VEHICLE WAS PLACED IN REVERSE A SURGE OF POWER TOOK OVER AND THE VEHICLE SMASHED INTO A POLE. *JB

Tires › Sidewall
Filed Apr 23, 2003FL

WHILE DRIVING THE FRONT TIRES SIDEWALL SEPARATED (SIZE#2657516) PLEASE PROVIDE THE DOT#. *NLM

Tires
Filed Mar 28, 2003TX

THE FRONT PASSENGER TIRE BLEW OUT. *JB

Vehicle Speed ControlCrash
Filed Feb 20, 200325,275 milesPA

WHEN THE BRAKE WAS APPLIED, THE ENGINE REVVED AND VEHICLE SURGED FOWARD INTO ONCOMING TRAFFIC. THE VEHICLE WAS STRUCK ON THE DRIVERS SIDE, AND THE VEHICLE FINALLY STOPPED. *JB THE IDLE AIR CONTROL AND HEADLINER WAS REPLACED. *SCC

Engine and Engine Cooling › Engine › Gasoline
Filed Jan 21, 20033,017 milesFL

2002 FORD EXCURSION, LIMITED. ENGINE STALLS WHEN COMING TO STOP AT TRAFFIC SIGNS, SIGNALS. WILL RESTART IN PARK BUT DIE IMMEDIATELY UPON BEING PUT BACK IN GEAR. HAS BEEN TO AUTHORIZED FORD SERVICE DEALERSHIP, NOW 5 TIMES, MULTIPLE TESTING WITH FLIGHT RECORDERS, MULTIPLE PART REPLACEMENTS, STILL NO APPROPRIATE RESOLVE. CURRENTLY BACK AT DEALERSHIP FOR ANOTHER PROBABLE EXCUSE, WITHOUT DEFINITIVE CORRECTION.

Suspension
Filed Dec 26, 2002TX

THE VEHICLE HAS A FRONT SUSPENSION PROBLEM WHICH CAUSES THE VEHICLE TO VIBRATE, THE VEHICLE HAS BEEN TO THE DEALER 3 TIMES BUT THE PROBLEM STILL EXIST, BOTH DRIVER SIDE DOORS ARE MISALIGNED WITH RESPECT TO THE FENDER TRIM, THE DIFFERENTIAL WAS ORIGINALLY MISALIGNED WITH RESPECT TO THE REAR FENDER TRIMS, NOW THE DIFFERENTIAL IS PROPERLY ALIGNED AND THE CONSUMER QUESTIONED THE TECHNICIANS WHO STATED THAT THEY DID NOTHING TO CORRECT THE MISALIGNMENT, THE CONSUMER FEELS THIS IS A DEFINITE SAFETY PROBLEM IF THE DIFFERENTIAL GOES IN AND OUT OF ALIGNMENT ON IS OWN, THE A/C WAS NOT COOLING AND NEEDED TO BE RECHARGED, THE CONSUMER CAN HEAR STATIC IN RADIO WHEN TURNING ON THE REAR TV SWITCH, A/C AND TURN SIGNAL, STEERING GEAR AND HYDRO BOOST LINE REPLACED, TIRE OUT OF BALANCED CAUSING VIBRATION AT 75-70 MPH, STEERING OUT OF ADJUSTMENT (OFF CENTER), CALIPERS REPLACED, TRANSMISSION EXPERIENCING A DELAY WHEN SHIFTING, BOTH WIPER BLADES OFF CENTER, DRAIN PLUG LEAKING OIL, WEATHER STRIPPING ON RIGHT REAR DOOR FAILED, HEADLINER IS COMING LOOSE ON THE LEFT SIDE, WINDSHIELD WASHERS INOPERATIVE, FUEL GAUGE READ INCORRECTLY, FAULTY ACCELERATOR PEDAL CAUSED THE VEHICLE TO STALL WHEN COMING TO A STOP. NLM

Vehicle Speed Control
Filed Nov 20, 2002VA

VEHICLE STOPPED AT INTERSECTION WITH ENGINE IDLING NORMALLY. ACCELERATOR DEPRESSED BUT ENGINE DID NOT INCREASE SPEED. VEHICLE MOVED INTO INTERSECTION AT IDLE BEFORE BRAKES COULD BE APPLIED. NO ACCIDENT RESULTED DEALER REPLACED PEDAL ASSEMBLY UNDER WARRANTY. DT

Visibility › Windshield
Filed Nov 15, 2002CA

CONSUMER STATES THE PASSENGER WINDSHIELD BROKE TWICE. WITH OUT ANY REASON. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.. TS

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 29, 2002PA

WHILE APPLYING BRAKES VEHICLE WILL NOT STOP. CONSUMER WILL SHIFT VEHICLE IN PARK TO COME TO A COMPLETE STOP. DEALERSHIP SHIP IS AWARE OF PROBLEM.*AK

Suspension
Filed Jul 24, 2002FL

WHILE DRIVING 50 MPH AND ROLLING OVER BUMPS/POT HOLES, AND ROUGH SURFACES, IT CAUSES VEHICLE TO VIRATE SEVERELY AND LOSE STEERING CONTROL. DEALER AND MANUFACTURER HAD NOT BEEN NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Air Bags › FrontalCrash1 injured
Filed Jul 16, 2002OH

FRONT CRASH AT 55 MPH, NEITHER AIRBAG DEPLOYED. NO INJURIES, DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK CONSUMER STATED THAT ONE PERSON FROM THE OTHER VEHICLE WAS INJURED. *YH

Vehicle Speed ControlCrash
Filed Jul 11, 2002IL

VEHICLE WAS BACKED INTO DRIVEWAY, PARKED WITH ENGINE OFF. DRIVER INTENDED TO RELOCATE VEHICLE ABOUT 6 FEET FORWARD, NEVER ENTER STREET. DRIVER STARTED ENGINE, AND WITH RIGHT FOOT ON BRAKE PEDAL PLACED TRANSMISSION IN DRIVE. DRIVER RELEASED BRAKE PEDAL AND ALLOWED VEHICLE TO MOVE FORWARD TO INTENDED PARKING SPOT WHERE HE APPLIED THE BRAKES WITH THE RIGHT FOOT. THE VEHICLE DID NOT STOP, DRIVER PLACED BOTH FEET ON THE BRAKE PEDAL BUT VEHICLE STILL WOULD NOT STOP, ROLLED INTO THE STREET AND STRUCK A PASSING VEHICLE. VEHICLE WAS TOWED TO DEALER, BUT DEALER COULD NOT FIND ANYTHING WRONG. FORD CONSUMER APPEALS BOARD WAS CONTACTED, BUT AGREED WITH THE DEALER. VEHICLE OWNER CONTACTED A PRIVATE MECHANIC AND WAS TOLD THAT THE MOST LIKELY FAILURE THAT COULD CAUSE THE SYMPTOMS EXPERIENCED WAS THE POWER BOOSTER UNIT. VEHICLE WAS TOWED TO INSURANCE COMPANY LOT WHERE IT WILL BE EXAMINED FOR POSSIBLE SUBROGATION WITH THE MANUFACTURER. OWNER HAS PICTURES OF THE DRIVEWAY AND SIDEWALK SHOWING TIRE MARKS LEADING RIGHT TO THE CRASH SITE.*AK

Vehicle Speed ControlCrash6 injured
Filed Jun 25, 2002NY

WHEN APPLYING ACCELERATOR PEDAL IT WILL GO TO THE FLOOR INTERMITTENTLY, ENGINE WILL NOT REVV, AND VEHICLE WILL NOT MOVE FORWARD. VEHICLE WAS REARENDED AFTER CONSUMER WAS AT A STOP. THEN, STARTED TO ACCELERATE, AND VEHICLE DID NOT RESPOND. DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK THERE WERE 6 INJURIES IN ACCIDENT. *JG

Engine and Engine Cooling › Engine › Gasoline
Filed May 22, 2002IL

TRUCK DIES WHEN YOU SLOW DOWN OR APPLY BRAKES. THEN WILL NOT REMAIN RUNNING WHEN PUT INTO DRIVE, IT WILL DIE IMMEDIATELY WHEN TAKEN OUT OF PARK. HAVE TO START CAR IN N GEAR, BRING ENGINE SPEED OVER 1500 RPM'S THEN POP IT INTO DRIVE FOR TRUCK TO REMAIN RUNNING. HAS NOW HAPPENED FOUR TIMES.*AK

Structure
Filed Mar 14, 2002MO

WHILE DRIVING 70 MPH CONSUMER ACTIVATED BOTH REAR WINDOWS, AS SOON AS THE WINDOWS WERE LOWERED, THE VEHICLE STARTED TO SHAKE VIOLENTLY, IT WAS DIFFICULT TO CONTROL VEHICLE, WHEN THE WINDOWS WERE CLOSED THE SHAKING STOPPED.*AK. CONSUMER CONTACTED THE MANUFACTURE AND WAS INFORMED THAT ALL THE EXCURSIONS ARE THAT WAY.*JB

Steering › Steering Wheel/Handle Bar
Filed Feb 25, 2002ND

WHEN BRAKES ARE APPLIED AND VEHICLE HAS STOPPED, DRIVER IS UNABLE TO TURN STEERING WHEEL, CONSUMER CONTACTED DEALER AND WAS INFORMED THAT IT WAS NORMAL.*AK. CONSUMER STATED IT IS VERY HARD TO TURN WHEEL, IT FEELS LIKE THE STEERING IS BINDING, WHEEL CAN NOT BE TURNED MORE THAN 1/4 TURN RIGHT OR LEFT WHEN BRAKE IS ON AND VEHICLE IS STOPPED. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Excursion → · Every Excursion year → · How the figures are calculated →