2022 Ford Escape complaints

The contact owned a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline) and requested to be removed from the recall distribution list. The contact added that the vehicle was totaled. The local dealer and manufacturer were not contacted.

The contact owns a 2022 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2022 Ford Escape. The contact stated that occasionally, there was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The local dealer was contacted during a recent oil change and informed the contact that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 64,000.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The dealer was contacted, and the contact was informed that the parts were not yet available. The contact was concerned about a possible failure and the fact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 ( FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2022 Ford Escape. The contact stated that while driving 55-60 MPH, the transmission experienced hard shifts and hesitated while shifting into the intended gear. The contact stated that upon depressing the accelerator pedal, the vehicle decelerated while the RPMs became elevated. The contact stated that the vehicle jerked while shifting into the intended gear and lost motive power. The power train warning light was illuminated. The contact pulled over to the side of the road until the power train warning light turned off. The contact resumed driving; however, the failure recurred, causing the contact to pull over to the side of the road several times. The contact was able to drive to the residence. The contact stated that upon starting the vehicle later, the vehicle made an abnormal grinding sound and failed to respond upon depressing the accelerator pedal. An independent mechanic diagnosed the vehicle at the residence. The mechanic determined that the transmission was slipping and might need to be replaced. The contact was referred to the dealer for assistance. Several unknown dealers were contacted and provided estimates for the transmission replacement. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 105,000.

While I was driving 65 mph I changed lanes and pressed the gas pedal to accelerate when the vehicle suddenly lost power and shifted to neutral. The check engine light came on. I was able to move the vehicle off the road avoiding an accident and turned the vehicle off for a few moments. I then restarted the vehicle and exited the highway at the next exit. The error code was checked with the check engine light on and it was P068A. The car was parked for the evening and the next day the check engine light was no longer on the dashboard upon restart. Scheduling the vehicle to be checked for issues.

Airbag light and rear seat Restraint lights are coming on. Driver seatbelt doesn't lock when leaning forward.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the recall was a safety concern and inquired how long before the manufacturer produced parts for the recall repair. Additionally, the contact was concerned and feared that the failure could occur while driving the vehicle. The manufacturer was contacted but the contact was informed that parts were not yet available. The contact had not experienced failure.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am the owner of a 2022 Ford Escape experiencing a serious issues: My vehicle is subject to NHTSA Recall 25V467 / Ford Recall 25S76, concerning the potential for a cracked fuel injector leading to fuel accumulation on top of the engine—a serious fire hazard. According to NHTSA, there is currently no remedy available. This adds another layer of safety concern, particularly considering the compounding risks and Ford’s delay in delivering a fix a pending recall involving potential engine fires, I am deeply concerned about the safety and reliability of my vehicle. I am asking that my concerns be formally investigated and that Ford take appropriate responsibility for repairs, reimbursement (if applicable), or an expanded VIN inclusion under the CSP.

The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was an abnormal grinding sound coming from the brakes. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer and the brake pads and rotors were replaced; however, the failure persisted. The contact stated that when the weather was humid or it rained, the sound was louder. The contact related the failure to TSB: 23-2308 (Moaning Noise When in Reverse; in cold weather and/or high humidity); however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.

FORD MOTOR COMPANY CORPORATION NEEDS TO REPLACE FUEL INJECTORS ON ALL FORD BRONCO AND ESCAPE MODELS EFFECTED BY RECALL! STOP DRAGGING YOUR FEET FORD MOTOR CORPORATION! MY DAUGHTER'S LIFE COULD BE AT RISK! I HAVE ALWAYS OWNED A FORD SINCE I STARTED DRIVING AT AGE 16. NOW [XXX]. I HAVE ALWAYS STOOD BY YOUR PRODUCT! NOW IT'S TIME TO STAND BY MY DAUGHTER AND RESOLVE THE ISSUE THE RIGHT WAY! WHAT YOU'RE DOING AS A CORPORATION CURRENTLY WILL HAVE GRAVE CONSEQUENCES! [XXX] FORD CORPORATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Escape. The contact stated that while depressing the brake pedal there was an excessive amount of brake dust coming from the front brake pads. Additionally, there was an abnormal banging sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and filed a claim and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (FUEL SYSTEM, GASOLINE) and TSB 24N08. The contact stated that while his wife was driving 65 MPH, the vehicle jerked, and a fuel odor was coming from the vehicle when the vehicle was turned off. The vehicle was taken to the dealer, who refused to check the vehicle. The contact was informed that the VIN was not under a recall. The vehicle was not repaired. The contact stated that recently the seat belt warning light illuminated and remained illuminated. The vehicle was taken to the dealer, who refused to check the vehicle. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Vehicle has an issue with braking system. When attempting to stop, the brake pedal required much more force to be applied that subsequently increased stopping distance. Safety to operator and/or others is at great risk due to extended stopping distances. The condition has not been confirmed by the dealer service department or independent service center. However, this condition occurred to the owner of the vehicle as well as the vehicle owner's son (that is in the auto industry as an insurance adjuster). The dealer only looked at the condition of the brake pads, calipers, and rotors. The dealer did not look into the hydraulic braking system or brake lines. (NOTE: There is an open recall on many Ford Escapes, however, this particular vehicle identification number is outside the current recall notice. I believe they should investigate and/or expand the recall to add more vehicles due to our discovery) The vehicle has not been inspected by the manufacturer, police, insurance representative or others. No ODB Codes or warning lights appeared on the dash information screen.

The contact owns a 2022 Ford Escape. The contact stated that the rearview camera was displaying a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the rearview camera displayed a distorted image and a black screen. No warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was 70,000.

While going on the highway it braked hard and displayed service stabilitrak light with traction control light flashing went away after 10 seconds. Then I pulled into my driveway and it snapped the wheel out of my hand forcefully almost breaking my wrist and wouldn't let me turn right. Towed it to ford where they claim a loose battery terminal was present. No warning at all before this. Upper engine noise too (possibly pulley) 28k miles and trans is shifting hard as well. The trust for the vehicle is gone. I have a video as well of the steering wheel snapping.

The rearview backup camera no longer functions at all. Upon putting the car in reverse, I receive a black screen with glitching colors for a few seconds that turns completely black and gives me an error stating rearview camera is unavailable. There has been no damage recently to the vehicle or any other modifications made, or no other known contributing events, it just stopped working on its own. I also received no warning prior to this happening from any systems in the vehicle. This is especially dangerous since I rely upon this camera and alert sensors to safely back up and avoid damage to my vehicle, myself, others, and surrounding objects. I am aware that several Ford models built the same year have an active recall for this exact issue, in addition to the 2023-2024 Escape models. I would highly recommend looking into this issue as it pertains to the 2022 Escape as well.

Before 8k miles and 10k, 22 ford escape check engine light came on two different times, app flagged for fuel evap system. Took in March and April 2023 and parts were replaced (control valve and hose) on two separate occasion, both within warranty. At 62k miles in June 2025, same check engine came on, had to replace hose again for evap system outside of warranty.

All vehicles screens including the speedometer turned off multiple times while driving. When screen came back online a large number of warning lights popped up including that there was a shift system fault. The light showing that the vehicle was in drive was no longer lit up. Immediately stopped vehicle. The electrical system on the vehicle has failed at least 5 times previously with several documented instances of going to the dealer for repairs with no solutions.

The entire panel and screen goes off and on countless times when driving. Cannot see speed or anything when panel shuts off. Makes it even more dangerous at night. It is also very distracting. The problem has been confirmed by FORD and dealer. They still can’t fix it. They have had our car for almost 2 months with no resolution. It started first with screen powering off and on countless times and then the entire panel. I have been told so many different times things. I have requested documentation and they will not provide me with anything other than vague emails with no answers. I was told several things: wrong part installed by Ford, severe wiring issue, wrong program possibly installed when trying to resolve the issue. The car was even pulling to the right and left but they said that had nothing to do with panel but just a dirty sensor, which I don’t know if I believe or not. They also stated the first issue had nothing to do with the recall even though it sounds and appears very similar. Me not being a mechanic, they can tell me anything. What I have not been told is what the problem is and we do not feel safe taking the car back but Ford is offering us nothing other than empty, vague answers. Any help you can provide would be so helpful and appreciated! Text from phone so please forgive any errors. Thank you!

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.

The car accelerates without pressing the accelerator. While driving at any moment or when hitting the brakes the car will speed up on its own. I have no problem with the car stopping when I hit the brakes. It just seems as though sometimes it will accelerate when first touching the brakes. I have noticed this for maybe about a year. I researched and found at least 3 reported cases of this being an issue during a car accident. I did take my vehicle to the Ford dealership to have it checked and was told they couldn’t find anything wrong according to their test results. However, there is definitely an issue.

The transmission will not select the gear. The selector in the engine bay will not select the gear. The local dealership in Cullman diagnosed it as the entire transmission and disclosed to us that they do not run diagnostics for specific parts, they replace the entire transmission at a cost of $9500.

Timeline of Events: •~March 2024 – Ongoing: Intermittent system alerts begin appearing at random. Includes: •AWD Temporarily Disabled •Auto Hold System Fault •Park Aid Fault •Drive Mode Not Available •Hill Start AssistNot Available •Service AdvanceTrac •Pre-Collision Assist Not Available •Power Steering Loss •Cruise Control not working •BLIS acting erratic •Squeaky brakes and “locked up” feel when glitch occurs •4/11/24: First major cluster of alerts appears. All systems shut off at once. Power steering was lost, difficult to turn. •4/17/24: Vehicle brought in for oil change. Brakes, tires, battery all checked and are in good condition. •4/21/24: Alerts occur again while driving. Same issues appear and disappear at random. •4/22/24: Vehicle returned to dealership. Intermittent issues discussed. No clear resolution found. •4/25/24: Alerts triggered again. Becoming more frequent. Safety systems failing during normal driving.

Problem with fuel injectors. Car has a very rough idle when cold. Also while driving there is a rough idle from the engine.

Sunshade for the panorama broke for the second time. The first failure was covered under Ford TSB 22-2278 and this has since failed again under Ford TSB 23-2139. If this sunshade failure where to happen while driving, the shade might sag and visually impaire the driver.

Driver door door check bracket separating from housing assembly. No wreck or accident with vehicle. May be the spot welds on the door bracket assembly which have, apparently, demonstrated issues for this year make model of Escape. I contacted the nearest Ford Dealer with a body shop and they said they were unable to assist because there is no active recall.

First problem I have with my 2022 Ford escape was the purge valve not sealing within the emissions system. Caused the check engine light to come on and struggle to start up after pumping gas. Ford dealer fixed it. Check engine light is still on, now it is saying that an O2 sensor is the cause of my check engine light. All of this is within the power train system of the 2022 Ford escape which is causing the vehicle to read that it cannot pass and will fail an emissions test if it were to undergo one.

The contact owns a 2022 Ford Escape. The contact stated that the vehicle was experiencing excessive oil consumption. The local dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 22V191000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.

Transmission got stuck in 6th gear doing 80 miles per hour on the highway. Was unable to upshift or downshift. Had to switch driving modes for vehicle to begin downshifting. Also experienced getting stuck in certain gears and very rough shifting in 1st, 2nd, and 3rd gear. No warning lights were presebt and according ti the dealer no codes were present on the transmission either. Components that failed included the torque converter, valve body, and clutch. Dealer confirmed that the transmission was having problems and rebuilt it under warranty at 48,000 miles. However I came in a 30,000 miles for recommended service as I was getting rough shifting and requested a flush and was told it was lifetime fluid for the 8 speed transmissions. At 48,000 it got stuck and almost caused accidents hence this report. Ally protect processed the insurance claim for what Ford refused to cover, only a small cost incurred on my part for the rental. Can provide more information as needed.

The contact owns a 2022 Ford Escape. The contact stated while reversing and depressing the accelerator pedal, there was an abnormal moaning sound coming from the brakes. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was not provided. The contact stated that the rear caliper spring clips and the rear caliper pin bushing were replaced, and the vehicle was repaired. The contact related the failure to TSB: 23-2308 (Moaning Noise When in Reverse; in cold weather and/or high humidity); however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.

In January 2024 vehicle check engine light came on and took to Autozone to check error code. It came back as a vapor canister purge valve. There are strong smells of gasoline, or rotten eggs. Vehicle has 52k miles and mpg has decreased as well last week. Reaching out to ford dealer but currently have received no recalls.

The SUV when driving about 45 MPH and go to place the brakes the car shakes and when you back up it is a real loud high Shril sound took it to Ford and they wont return the car I can not take anymore I am tired I have had problems since I first purchase the ford suv I am disgusted fuel injections transmission back breaks problems I want to return the car please contact me [XXX] [XXX] Note: they supposedly fixed the problems but there is still fuel injection leakages and transmissions and back brake assistance problems still to this day ford has not fixed the problems and allowing me to drive on the road with a unsafe car and endangering others/children on the road Back in 2020 there was a recall on this car and the dealership apparently did not fix the problems sold me this car 2022 july bad brakes, transmissions, fuel injections problems and seat belts for child are bad the car shakes One example in July 2023 the car suddenly stopped and shut off luckily I was slowing down at a red light I expressed this to the ford dealership in falls church va and they just shrugged me off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start immediately. The check engine warning light was illuminated. The vehicle was able to start after the third attempt. The vehicle was taken to the dealer, who determined that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 47,000.

The contact owns a 2022 Ford Escape. The contact stated while driving 65 MPH on a high windy day, the vehicle failed to resist the wind, was being pushed, and nearly became uncontrollable. The contact stated that the failure recurred while driving on a high windy day, and the contact felt that the vehicle was hydroplaning. The contact stated that the failure had recurred while driving on a bridge. Additionally, the contact stated while driving 65 MPH, the vehicle failed to resist a sudden wind gust and was pushed into another lane. The contact was able to immediately steer the vehicle back into the intended lane. The contact stated that the failure had recurred several times while driving on high and lower windy days, and the contact had noticed that the vehicle became easier to control upon decelerating. The contact stated that other passengers in the vehicle, including her young son and her husband had noticed the failure. The vehicle was taken to the dealer to be diagnosed. The dealer informed the contact that a Ford engineer would inspect the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 23,000.

The contact owns a 2022 Ford Escape. The contact stated that upon arriving at her destination, the vehicle failed to shift into park(P). The message "Powertrain Fault" was displayed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The “Service Powertrain” warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Manufacturer Safety Recall: 23S27. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 81,000.

Very strong smell of gas in my car , affecting me badly , got sick and threw up and took car in , and ford changed my catalyst convertor among other things , no lights lit up for anything , the smell that was there is why I took it in and they kept the car until fixed and picked up , now I don’t feel safe , I have a 2022 ford escape 34000 miles and have had multiple serious recalls and very unsure of this car !

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was at Meineke Auto for an oil change, the contact was informed that there was a significant amount of oil in the engine bay and the engine was smoking. Additionally, the contact was informed that there was no coolant in the vehicle. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V484000(Engine and Engine Cooling, Structure). The failure mileage was approximately 49,025.

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. In addition, the contact noticed a burning odor in the interior of the vehicle. The diagnostic scanner was attached and the received code was P0299. The dealer was made aware of the failure. The vehicle was scheduled to be taken to the dealer for diagnostic testing within the next several days. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 42,400.

April 2024 - While driving to work, I stopped at a stop sign. When I went to turn, the car went into neutral. I had to turn the car off and restart before I could change the gears. I took it to the dealer who stated they could not get the vehicle to replicate what happened and to keep eye on it. November 22, 2024 on my way home as I was exiting off the highway, the vehicle starting lunging then shifted into neutral on its own. I was able to stop and put it back into drive. When I tried to drive, it went back into neutral and started lunging forward. I could not get it back into drive but was able to go in neutral 5 mph and made it home. Once in the driveway, I tried to backup and it would not reverse. I turned off the vehicle and restarted it several times and was able to back up then drove straight to the dealer. They did a diagnostic and said the transmission needed replaced. This should not happen on a 2 year old vehicle. I noticed on your website 9 recalls for 2022 Ford Escapes. The only recall I received was for the doors. I took my vehicle in to have those fixed and those have been on backorder since April. My driver's side has only 1 hinge holding it on. I pray it doesn't fall off while driving.

Powertrain malfunction/ reduce power. My safety was fine, it just gave me really bad anxiety when the the gears shift shifted on its own. The problem was finally fixed it started literally less than five days after I bought my car and I bought my car brand new it took the dealership almost 2 years to believe me on what was wrong with it then of course I try to get blamed when I showed them proof on my phone that it was popping up a different times in the last two years. Yes Yes it started 3/27/22 - 2/01/24 Now I feel like I’m having problems with my brakes sometimes I feel like I gotta press on my heart to get them to stop and then it’s like my car is delaying when it’s stopping. Yet I checked to see if my car had any new recalls and nothing’s coming up. The powertrain malfunction didn’t even come up as a recall yet I had Ford fix it.

The contact owns a 2022 Ford Escape. The contact stated that the rear brakes were making squealing and rubbing metal-on-metal sound whenever the brake pedal was depressed. The vehicle was taken to the dealer who had not diagnosed or determined the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2022 Ford Escape. The contact stated that while in reverse and depressing the brake pedal, there was a grinding sound coming from the vehicle. The contact stated that there was no sound while the vehicle was in drive. The dealer had been contacted and confirmed it was a known failure. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2022 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light continued to flash off and on, and the vehicle had experienced a loss of motive power. The vehicle was taken to the local dealer who diagnosed that the engine was faulty due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000. The VIN was not available.

Brakes are moaning when backing up. and there is a grabbing sensation when trying to stop, I have to pump the brakes!

My incident report is a non accident report, I am trying to be proactive and report problems I’ve experienced with this vehicle since I purchased this vehicle 2 years ago. The vehicle has been problematic since I purchased brand new in 2022. I’ve been reporting this issue for two years and the mechanic has not been able to resolve the issues.

MY 2022 Ford Escape THE ENGINE SHAKES REALLY BAD THERE ARE NEW BRAKES PADS ON MY CAR AND MY RIMS ARE FILL WITH DUST FROM THE BRAKES

The contact owned a 2022 Ford Escape. The contact stated that while slowing down to stop a second vehicle traveling approximately 50 MPH, crashed into the rear of the vehicle. During the crash, the contact's vehicle was pushed into the rear of a third vehicle causing severe damage to the vehicle's frontend. The contact indicated that the front driver and passenger side air bags did not deploy and both the front driver and passenger side seatbelts failed to secure the occupants. The driver sustained a head contusion, neck and back, and right calf injuries, and the front passenger sustained a head contusion, thumb, back, neck, and shoulder injuries. Both occupants were transported to the local hospital and received medical treatment. The vehicle was destroyed and towed away. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 34,000.