2017 Ford Escape complaints

Transmission failed/malfunctioned. Available for inspection. Safety at risk due to driving on busy road when transmission failed and car wouldn't move. Transmission recall for VIN [XXX] Vehicle component has not been inspected. No warning of any kind prior to failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine is showing signs of coolant intrusion. Symptoms began by experiencing intermittent low power while driving, particularly when moving from complete stop. First discovered when we were at an intersection and the engine provided enough power to pull into the intersection, but not enough to complete the turn forcing traffic to swerve around us. There is a pending class action suit.

I am requesting that NHTSA document and investigate this issue, including the frequency of coolant intrusion and engine failure involving 2017 Ford Escape vehicles equipped with the 1.5L EcoBoost engine. I would also like NHTSA to determine whether the existing Ford service programs, technical service bulletins, recalls, or other corrective actions adequately address affected owners. My VIN is [XXX]. I believe Ford should be held responsible if this engine failure resulted from a known defect rather than ordinary vehicle wear INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant intrusion. A known 2017 escape issue in the motor block that is not being addressed. This repair costs $8,000+ and is a manufacturing defect.

Driving uphill and the power dropped. Even flooring it the car could not get to 35 mph. We were on a windy mountain road with no safe place to pull over. Eventually found a spot and turns out there is a known design flaw that causes coolant intrusion and we have to pay $14,000 for a new engine and new turbo. The car has only 48,000 miles on it!

The customer may notice coolant spots on the driveway or garage floor, a loss of cabin heat, powertrain unit overheating, or a warning indicator for a low coolant level. Additionally, the condition can cause heat damage to the block heater electrical wiring and connector and the customer may notice an odor or smoke Matching Recall 26V011 my car is a 2017 Ford Escape 2.0 that was manufactured in Louisville KY

The contact owns a 2017 Ford Escape. The contact stated that the vehicle experienced rough start-ups with the check engine warning light remaining illuminated. The vehicle was taken to the local dealer, who diagnosed the vehicle with a cracked cylinder. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge became elevated and there was smoke coming from the exhaust pipe. The vehicle was driven to the shoulder of the road, and the check engine warning light illuminated. The contact stated that upon inspecting the vehicle, the coolant inside the reservoir was boiling. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed of coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 131,778.

The water pump went Back and had to be replaced, because it was leaking coolant into the engine. Also there is coolant infusion into the cylinders. This is a known problem that Ford knew about. My car has 131000 miles and is out of warranty. The car car needs to have the engine replaced.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, where it was diagnosed with a failure in cylinder #3. The vehicle was taken to a dealer and was diagnosed with coolant intrusion in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 74,200.

Repeated Check Engine light issue Ford failed to diagnosis and follow service bulletins regarding a defect in the engine block. Now Ford tells us that the engine block is cracked and wants us to pay full price for their faulty engine. Car was purchased with 31,388 on Dec. 4, 2020 as a Certified Pre-Owned Ford vehicle from a Ford dealership. 12/10/2022 with 46,728 miles Levittown Ford serviced the vehicle due to engine issues. 9/17/2024 with 64,885 miles Levittown Ford serviced the vehicle due to engine issues. 7/15/2026 with 77,401 miles Levittown Ford serviced the vehicle due to engine issues.

While at a 4 way intersection and red light my car went into extreme temperature overheat and shut down. I was the first car in the line at the red light. When the light turned green I started the vehicle, put on my emergency flashes and had to dodge other vehicles in limp mode ( 5 mile per hour) across 3 lanes of incoming to make it to a parking lot. This was all caused by the well known and documented Coolant Intrusion engine defect that Ford has been aware of since 2018 accordingly to their own Technical service bulletins. This is an extreme safety hazard and happened to me unexpectedly and without warning. I’m thankful I was not involved in a crash or that I did not cause injury to another driver. This vehicle needs to be recalled immediately before more consumers suffer injuries or death.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 20–25 MPH, the vehicle started shuddering and lost motive power. The check engine warning light was illuminated and flashing. The vehicle was towed to an independent mechanic who determined that there was no compression in cylinder #2. The local dealer was not contacted. The vehicle was not diagnosed or repaired by a dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 109,000.

Coolant leak from faulty engine design into cylinder 2.

At about 90000 miles my car was acting like a misfire so I changed plugs was a little better we went on a trip and half way home my car was losing coolant no over heating no puddles added more coolant when got home all my coolant was gone bought a new coolant tank still didn’t help white smoke so changed spark plugs again and coil and still misfire told it’s my coolant intrusion and no recall so I am stuck still paying car and car was fine something has to be done selling people cars and out of money and car

The 2017 Ford Escape was purchased on November 11, 2025 as a used vehicle with 65,626 miles on it. The car began to give Check Engine lights in February and March of 2026 with codes P0301 (Cylinder 1 Misfire) and P0303 (Cylinder 3 Misfire). Replaced coil packs and codes went away for a time. In April the car began running very rough, so it was taken to a local Ford Dealership for repair. By this time, we became aware of the coolant intrusion issue with these Ford Escape engines due to design flaw. The service personnel found no antifreeze intrusion into the cylinders but noted that the spark plugs had been changed from OEM to another type (before the expected time for a tuneup) and they were all fouled out, indicating that a potential problem existed. The spark plugs were replaced with OEM plugs and the car ran fine for a time. The P0303 (Cylinder 3 Misfire) Check Engine code returned on April 13. Took the vehicle to a different Ford Dealership for repair. Provided previous maintenance information and extended warranty information to Service Manager. The inspection diagnosis revealed engine failure due to antifreeze intrusion into the cylinders requiring an engine replacement with cost of $10,875.00. The extended warranty company denied the repair claim due to the faulty design of the engine block by Ford. Although Ford had a Customer Satisfaction Program in place for the repair of this specific issue (21N12) which provided financial compensation for those affected by the ant

See attached document for complaint.

Ford has known of a coolant intrusion problem and even issued an extended 7 yr/84k mile warranty for this issue. The car has no issues during that time. I now have to replace the engine on a 9 year old car with only 80k miles on it. Cars engines should last more than 9 years. Ford told me that an engine replacement at 9 years could happen to anyone. There are hundred of complaints online about this known issue. If the engine were to go out on a busy road, it could easily cause an accident.

Coolant leaking into cylinder confirmed by independent mechanic. Unable to clear code P0303. This is a documented problem with this make model with eco-boost engines but Ford claims my car is not included in recall although i do have the eco-boost and make model and year. Need complete engine replace. This is a major engine design problem

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact became aware that the coolant level was low. The check engine warning light and the oil warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.

I am reporting a serious engine failure involving a 2017 Ford Escape SE AWD 2.0L EcoBoost, VIN [XXX]. The vehicle was purchased in October 2024 as a Ford Blue Advantage Certified vehicle from Lithia Ford of Boise with approximately 32,000 miles. The vehicle currently has approximately 45,000 miles. In June 2026, the vehicle developed a check engine warning light while being driven in [XXX]. Prior to this event, the vehicle had shown no unusual symptoms, warning signs, or performance issues. The vehicle was inspected by an independent automotive repair facility, Meridian Automotive in [XXX], and was diagnosed with coolant intrusion requiring replacement of the long block engine assembly. The estimated repair cost is approximately $9,000–$10,000. This is a major engine failure occurring at only 45,000 miles and after approximately 13,000 miles of ownership since purchase. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle failed to start. The contact check the vanity lights but there was no power inside the vehicle. The vehicle was without electrical power for approximately 30 minutes before power returned to vehicle. The contact was concerned about driving the vehicle because the potential failure reoccurring. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 73,000.

Intermittent Misfire of cylinder 1, service engine light is on, coolant level goes low very fast and needs to be added often. white smoke from exhaust.

2017 Ford Escape SE. 77,000 miles. Blown head gasket due to coolant leak that ford was aware of in letter TSV19-2139 but no recall. Cylinder 2 misfire code even after tune up. Today catastrophic overheating with no warning and car went into limp mode at the intersection of Hull Street and Southshore Dr. Midlothian Va 23112. I reached out to local ford dealer and to Ford Consumer affairs but they are unwilling to repair though there was a a courtesy notice posted that the repair would be free if less than 7 years or under 84,000 miles which my vehicle is. I have joined a class action law suit regarding Fords knowledge of the problem in 2019 and their lack of a preventive recall.

The vehicle experienced an internal engine failure involving the engine block/long block. The engine had a multi-cylinder misfire, and an independent repair facility inspected the vehicle and found coolant traces in multiple cylinders. The repair facility referenced Ford TSB 22-2133 and recommended replacement of the engine long block to correct the issue. The failed engine is not currently available for inspection because the vehicle was traded in after the repair estimate determined it was not economically feasible to repair. We suffered a big loss The safety concern was the potential for sudden loss of engine power due to the misfire and internal engine failure. A vehicle experiencing severe misfires while driving could have reduced performance, hesitation, or loss of power, creating a safety risk depending on driving conditions. The problem was confirmed by an independent service center. The vehicle was not inspected by Ford, police, or insurance representatives. Prior to failure, the vehicle developed engine symptoms consistent with a misfire. The check engine light/engine misfire condition occurred before diagnosis. The independent service facility confirmed the condition and found coolant traces in multiple cylinders.

In 2020, my vehicle experienced a coolant leak, which caused the engine to overheat and fail. I had the motor replaced at a Ford service center. Today, in July 2026, my vehicle is experiencing the same issue. The coolant intrusion caused the motor to fail. The vehicle had been inspected and serviced by the Ford service center in December of 2025 and has had annual service/inspections since I purchased the vehicle in 2016. Both times, my safety and the safety of other drivers were put at risk. This issue comes on suddenly, with no warning, and has occurred each time going 65mph on the interstate. There is a sudden loss of power/sputtering combined with high engine temperature. There was no warning until the issue became critical and the check engine light began to flash.

The vehicle’s engine malfunctioned while driving. The check-engine light illuminated, the vehicle began running rough when starting, and the engine shut off approximately three times while being driven. An authorized Ford dealer inspected the vehicle and confirmed "Diagnostic code: P0303. Dealer diagnosis: Coolant intrusion into cylinder #3 Dealer cited TSB 22-2322". The unexpected engine shutdown and loss of power while driving created a safety risk because the driver lost the ability to maintain speed and safely maneuver in traffic. The vehicle currently has approximately 78,419 miles. The engine and vehicle are available for inspection upon request. Ford was contacted for goodwill assistance, but assistance was denied under Ford policy.

Vehicles auto start stop malfunctions and turns car off at red light. Message states to shift to park and then to press ignition.

Coolant intrusion in cylinder #4. Documented in Ford Customer Satisfaction Program 21N12. Requires engine replacement. Vehicle has 40k miles.

What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant system coolant is leaking into cylinder #3, causing misfires; head gasket leaking into cylinder. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed via dealer diagnosis Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Unknown when the underlying problem first occurred.

The engine overheated and went into limp mode while on the busy interstate, we nearly were hit trying to get off the road because we could not keep speed. The car is available for inspection. It has the typical symptoms of the coolant intrusion as acknowledged by Ford in Technical Service Bulletins 19-2139 and 22-2322. These include startup misfires, rapid loss of coolant into the combustion chambers without external leaks, and severe overheating causing the vehicle to enter limp mode. The misfire's are throwing engine codes P0302 (Cylinder 2 Misfire Detected) and P0303 (Cylinder 3 Misfire Detected) This just happened on July 8, 2026 and the car has 105,203 miles.

The car developed a sudden metalic rattle noise and with no service indication lights on the dash. It was immeaditley serviced by the local Ford dealership and diagnosed as a cracked flex plate in the drivetrain after just 51,000 original miles. This is still within the original milage warranty but outside the warranty limit by years dispite the fact a flexplate doesn't go bad by age. Failure of the flexplate (between engine and transmission) can result in a sudden and major failure of the vehicle's transmission and risk to occupants. I have learned this is a very common point of failure for Ford Escape, Fusion, and Edge vehicles with the 1.5 and 2.0 Ecoboost engines. A CSP repair notice 22N12 and 22N112 has been issued pertaining to certain Fusion and Edge vehicles with 2.0 engines. However, neither the Escape model or the 1.5 engine is included although it uses the same flex plate part and transmission. In addition, the problem was also in SSM-48725 that missing or damaged aliginment pins is a primary cause of failure in the flex plate. Ford is knowingly putting people at risk of harm and financial hardship with a documented and chronic failure of this specific defective part.

While driving my 2017 Ford Escape with the 1.5L EcoBoost engine AFTER an oil change, I noticed white smoke coming from the exhaust. Shortly afterward, the check engine light began flashing. I immediately stopped driving the vehicle and had it inspected by an independent repair shop. The shop diagnosed the vehicle with a cracked engine related to coolant intrusion, requiring an engine rebuild estimated at approximately $4,000. The vehicle is currently inoperable and remains at the repair shop awaiting repairs. The vehicle has approximately 84,000 miles. I contacted Ford and opened a customer assistance case requesting goodwill assistance because I understand there have been widespread reports of coolant intrusion and engine failure involving the 1.5L EcoBoost engine. My request was denied. I am submitting this report because I believe a sudden engine failure accompanied by heavy white smoke and a flashing check engine light presents a potential safety concern and may be related to a defect affecting other vehicles with the same engine.

Check engine light came on XXX. Engine coolant level was extremely low, shuddering "start" several times the previous week. My 2017 Ford Escape 2.0L EcoBoost Turbo engine, with only 38,245 original miles has the well known and documented issue with the 2.0L EcoBoost block with the P0302 misfire code. Numerous TSB's have been issued about this (some are TSP 19-2346 and TSB 22-2229). The engine coolant has intruded into Cylinder 2 necessitating a long block engine replacement. This was the formal diagnosis by the Ford Service Department at my Ford Dealership on XXX, after running a cooling system pressure test and a borescope inspection with photos proving coolant is in Cylinder 2. I've seen numerous other complaints online and on this website ([XXX]) about this exact issue with the same yr/make/model/engine. Since this is a premature failure of a major powertrain component due to a known factory defect which can cause safety issues, please issue a recall for 2017 Ford Escape cars with the 2.0L EcoBoost Turbo engines. This can cause a fire (and has from what I have read) and damage the catalytic converter if driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car is having coolant intrusion in the engine block, it’s misfiring and popping codes po301-po303. It’s shooting white smoke out the back.

After 95000 miles engine service light came on, dealer service team says it is being caused by coolant intrusion into cylinder 1, The repair is to replace the engine block at a cost of approx. $10,000. The is a lot of information available the indicates the issue is related to a well documented design flaw in the open-deck block design used in the 2017 engine making it prone to stress fractures, erosion or cracking under the high pressure of turbocharging.

On 7/6/26 the car started to rough idle and engine light was coming on/off/on - so we took into the local shop and check for misfiring - mechanic opened up spark plug and scoped and immediately noticed coolant inside the cylinder #1/4. Proceed to call me and note this particular engine they have seen dozens of these issues and the engine block needs to be replaced. TSB was pulled up noting that the engines were defective from a certain period of time and Ford was replacing them. Took to dealer on 7/7/26 and they proceeded to tell me the same issue but this was out of any warranty that Ford would offer. I understand this TSB was issued in 2022 or maybe earlier as I am just gathering information at this time. I do not recall seeing a recall issued for this issue. Is this a known issue to the NHTSA ? Why has a recall not been issued or is their a process to have this issued ? Are there any class action lawsuits for this engine ? The obvious safety concern is an useable engine, extreme cost to replace and Ford knowing that this engine had some issues early on. The car only has 74,000 miles and I am told Ford will not warranty this. Please provide clarity on known issues and what has or has not been done about it.

8/17/25 - Check engine light. Codes for Cylinder Misfire 1,2 and 3. Very very low coolant. 8/19/25 - The mechanic where we bought the car said that they checked plugs, did a compression test, everything came back fine and looks fine. Cleared the codes, drove it around, left it running, no light back on as of yet. Said the low coolant may have triggered the codes. - Coolant Filled back up Jan 31 2026 Car over heated and went into limp mode. No coolant when I looked before the tow truck came.. Had it towed to where we bought the car from. The mechanic said they couldn't find anything wrong and did the oil change and added coolant. Place we got car from: “Doesn’t know why it keeps losing coolant. They checked everything” To keep filling it up. March 23rd. Misfire codes again and evap leak code and coolant ½ empty -Filled back up. Place we bought car from “Changed plugs - Compression test done again.” March 23rd Compression test from where be bought the car: They said it’s fine compression May 2026: Coolant low, See photo: Filled it up to max line. I brought it to a friend to have him look at the cylinders. These were the spark plugs and cylinder pictures Plug on right was Cylender 4. My friend says it doesn't look like the place we bought the car from even changed the spark plugs. Cylinder photos are of Cylinder 4 Low coolant, Filled it back up. July 5 2026 : Check engine light. Code below - Bringing to ford 7/7

Well known issue with this 2017 Ford Escape with faulty coolant system leaking into engine cylinders causing internal engine failure. This was the formal diagnosis by a qualified repair shop on or about May 26, 2026.

Misfire cylinders, did extensive work to the car. Replaced spark plugs, fuel pump, thermostat, etc. coolant in cylinder walls. Evidence internal engine failure. Cracked block

On June 4, 2026 I got into my 2017 Escape to head out for the day. Upon startup my car began to buck/idle roughly. Then my check engine light came on. I brought it in to be checked and was told that I had a cylinder 3 misfire. All coils and spark plugs were replaced at that time. The rough idling returned 2 days later and when checked the mechanic informed me that it may be a coolant intrusion. He kept it over night and sure enough he found a coolant Intrusion in cylinder 3. Per Ford, replacement of engine is necessary. Of course I was shocked to read that this has been a major known issue that Ford is aware of and not correcting. I read online that “while not officially recalled, many 1.5L and 2.OL EcoBoost engines in this model year are known for a design flaw that allows coolant to leak into the cylinders. This often results in rough idling, white exhaust smoke, or total engine failure. If you experience these symptoms, contact your local dealership or an independent mechanic, as it may be covered under a Technical Service Bulletin (TSB).” The TSB # I was given is 22-2229. The Ford dealership is now wanting me to pay over $11,000 for a new engine on a 9 year old car. I only have 50,000 miles on it and take amazing care of my Escape. It looks brand new still. I think it is absolutely absurd that Ford has not recalled all 2017 Escapes to fix this manufacture defect! They are leaving consumers to pay completely out of pocket and it has made me never want to buy a Ford product

My 2017 Ford Escape just alarmed me with a PO302 code and it happens to be coolant intrusion. It’s draining coolant levels.

COMPONENT: Engine / Cooling System DESCRIPTION OF THE PROBLEM: My 2017 Ford Escape (1.5L GTDI EcoBoost engine, 83,891 miles) has been diagnosed by a Ford-authorized dealer (Apple Ford White Bear Lake, RO# 157692) with coolant intrusion into the engine cylinders. The dealer reports white/blue exhaust smoke on cold starts that dissipates after 10-20 seconds, and has recommended full short block replacement at an estimated cost of approximately $10,000. This is the exact condition addressed by Ford's own Customer Satisfaction Program 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine, Short Block Replacement After Coolant Intrusion), issued June 9, 2022. That program acknowledges the 1.5L EcoBoost engine in this vehicle range may exhibit coolant intrusion into cylinder bores, low coolant levels, white exhaust smoke, and rough running, potentially leading to engine damage. When I contacted Ford's Customer Relationship Center, I was told my vehicle is outside the program's 7-year time window and was denied assistance, despite being under the program's 84,000-mile threshold. Coolant intrusion of this kind creates a risk of sudden engine roughness, misfire, and potential stalling, which is a safety concern, not just a mechanical inconvenience, particularly if it occurs at highway speed. I am filing this complaint because this is a known, documented defect that Ford has acknowledged in writing but is declining to remedy on my vehicle due t

My vehicle was towed back to the dealership to have the transmission replaced, under warranty. After confirming the failure and warranty, I was informed, by emailed service order, that the airbag light was illuminated.it also listed the cost to diagnose the light and that I declined this "recommended service". What I said was that I absolutely wanted it diagnosed and addressed. What I declined were the charges they were quoting as the light came on while they had my vehicle-to replace my previously replaced transmission, 100% under warranty. I finally got the dealership to email me a printout/workorder so I could see what repairs have been completed. Re:Airbag light: says I stated the light was on, the tech got it to come on, that I declined a time of original transmission diagnostic; light is off now, they’re unable to replicate, listed as "intermittent airbag fault”, may come back on and would require additional diagnostic fee and repair cost.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated, and the vehicle was idling rough while driving. While inspecting the vehicle, it was discovered that the engine coolant was extremely low. The contact stated that coolant was constantly added to the coolant reservoir but there was no coolant leaks found. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 98,000.

Engine overheated, dashboard told driver stop immediately, find somewhere safe to pull over. I filled it with coolant and took it to my local Chevy dealer. They told me the long block was porous, coolant was getting into the cylinder and my engine needed to be replaced. There is no external coolant leak, it is all going into the block. I have the 2.0L Ecoboost engine.

Transmission, AAMCO inspected and verified, no warnings just grinding noise and jerking of vehicle

The vehicle was misfiring, smoke emitting from the exhaust, overheating, and constantly running out of coolant. The service engine light first appeared roughly a year ago. A code scan revealed a cylinder misfire. I replaced the spark plug and timing coil and noticed the coolant was extremely low and refilled it. The service engine light recently reappeared and the misfires, smoke, vehicle shaking and revving started getting worse. I had the vehicle taken to the local ford dealership who confirmed that the engine suffers from a widely known defect of coolant intrusion into the cracked engine. They provided photos of the cracks in the cylinder and coolant leaking into it. Online I found an alarming amount of ford owners experiencing the same issue, some even reporting engine fires that burnt the entire car.

Coolant intrusion for the second time. The entire engine was replaced due to coolant intrusion. Ford did the replacement. Now a handful of years later, the engine has coolant intrusion again. This block has a known issue with the design.

Coolant leak into my engine, causing engine failure. Common issue with this vehicle and ford wont do anything to fix the problem they created