2017 Ford Escape complaints

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the second cylinder was misfiring due to coolant intrusion. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the contact noticed an abnormal, rough sound coming from the engine. The check engine warning light was illuminated. The contact stated that the failure mainly occurred upon starting the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the third cylinder, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred by the manufacturer to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,789.

The contact owns a 2017 Ford Escape. The contact stated that after her grand-daughter had started the vehicle, the vehicle experienced a rough idle. The check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that the engine valve needed to be replaced. The vehicle was repaired; however, the contact's grand-daughter later informed the contact that the failure had recurred. The vehicle was taken back to the same mechanic who referred the contact to a dealer. The contact had taken the vehicle to the dealer, where it was diagnosed that there was coolant intrusion in the fourth cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 85,426.

The contact owns a 2017 Ford Escape. The contact stated that while driving 35 MPH, the vehicle misfired. The contact stated that the failure recurred upon starting the vehicle and had persisted. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an unknown cylinder and valve needed to be replaced due to coolant intrusion into the engine. The engine was replaced. The vehicle was repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer confirmed that there was no coverage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,671.

The contact owns a 2017 Ford Escape. The contact stated that while the contact's husband was driving at an undisclosed speed, the vehicle made an abnormal, loud rattling sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The contact stated that the dealer had previously replaced the engine in June 2022. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 58,000.

Ford knows about a manufacturing flaw on their engine. I have a coolant leak that caused white smoke to come out of my exhaust while I warm up my car in the garage. I immediately had a mechanic look at it and was told my car is not drivable until I have a head gasket replacement. I am an avid backpacker, and could have been stranded in the middle of nowhere without cell service for a flaw they know about and should remediate.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with a misfire coming from the engine. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket was leaking, causing coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out of warranty. The failure mileage was approximately 41,000.

When driving the vehicle it suddenly lost all acceleration power. I coasted to side of road and opened hood to determine the vehicle was on fire from rear of engine bay. I then proceeded to offload what I was able from behind the vehicle of my tools for my job. There was no over heat warning or other indicators of any major issues with the vehicle prior to the fire.

Engine began misfiring while driving, and received a check engine light. Brought to a mechanic, who confirmed that coolant had begun leaking into the engine cylinder, consistent with Ford TSB 22-2229. Total engine replacement recommended, but Ford refuses to cover the replacement under warranty, or recall. Vehicle is no longer safely operable.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the liftgate switch failed to function as intended. The contact stated that the liftgate switch was activated to unlatch and open the liftgate; however, the liftgate failed to open as intended. The contact stated the failure was initially intermittent but became a persistent failure. The liftgate had since become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test fee would be charged to determine the cause of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 87,000.

Cylinder 2 has coolant intrusion causing a misfire spark plug and ignition coil have already been replaced after a few days half a gallon of coolant is lost no external leaks coolant is going into cylinder 2 fouling the plug on cylinder 2 causing the vehicle to go into limp mode because the coolant pump is throwing a code because there's lack of coolant in the engine called Ford because there is a warranty extension through 88,000 mi for the vehicle knowing that this is an issue with these motors and these vehicles Ford says our VIN number is not included in the warranty extension or the recall don't want to spend $10,000 for an engine nor can we afford $10,000 for an engine replacement on a vehicle that we still have a couple thousand dollars left on payments will try to call the Ford dealer to see if we can get any assistance from them was already turned down from Sarasota Ford said they can do nothing for us

The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle jerked and vibrated abnormally, and started to decelerate unintendedly. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #4, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 58,000.

Coolant intrusion ruined block. Overheated on interstate. My family and I had to wait on side of interstate for many hours in 100 degree weather with nothing to drink. We were sunburnt and dehydrated by the time we got to a motel that evening. Vehicle was towed to Pep Boys. Had to pay for a motel room for 3 days waiting on a diagnosis from them. Finally they informed me of the devastating news so I had to rent a U-Haul and car dolly to tow it back home since we were 300 miles away when this happened. There was a warning light that came on about 5 seconds before car shut off. It is available for inspection at this time.

Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.

COOLENT INTRUSION INTO THE CYLINDER WHICH CUSE THE CAR STALL AND STOP DURING DRIVING IN TRAFIC ON THE HIWAY. FORD COMPANY IS AWARE OF THE ISUE AND REFUSE TO ISSUE A RECALL.

Rear power liftgate fails to lift, close or lock properly.

The vehicle began shaking when the engine was turned on and the acceleration was not reliable. It was then accessed by a dealership and found that the engine needs replaced due to coolant leaking into the engine. The dealership told me the vehicle is not safe to drive. The vehicle has been maintenanced regularly and only has 76,000 miles on it. The engine needing replaced is due to a defect in the build of this model.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact stated that the vehicle failed to move. The vehicle was towed to the local dealer where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Apparently coolant leaked into the engine causing engine failure. No warning! No fix except to replace the engine for $9,500.

The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaiting an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, there was an abnormal sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown TSB related to coolant intrusion into the engine; however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,513.

The contact owns a 2017 Ford Escape. The contact stated that on two occasions while driving under 30 MPH, the vehicle stalled. The contact coasted to the side of the road each time and the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired but the failure reoccurred five months later. The vehicle was towed to another independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.

The engine suddenly failed mid-driving, began sputtering and became very weak. It would stutter at intersections or when trying to accelerate and became quite scary to drive. I was on a major freeway heading home when this happened. Upon taking it to a dealership for analysis, they reported a well known TSB-22-2229 had been out for this issue for a few years, but that since none of the "warning signs" were reported at earlier service appointments, they were instructed by Ford to not report it to us consumers unless we first mentioned those issues occurring. When speaking to the technician at the dealership, he acknowledged that due to a design flaw in the original engines, they have been replacing these specific engines in both Ford Escapes and Fusions with wholly new redesigned engines quite frequently. Its should be noted that Ford has extended the TSB at least once since releasing to accommodate more vehicles for coverage, further acknowledging the error on their part. As for warnings - the only warning I had to this catastrophic engine failure was an engine light code P0303 the day before for cylinder 3 misfire, and 1 "warning" the day after it occurred when I started the car and some white smoke came out of the tailpipe. The P0303 code could have been confused with a simple spark plug change, not total engine failure. According to the TSB, these were things that supposedly happened long in advance of failure. The problem has been confirmed by both the dealership I took i

I am writing to formally express my deep dissatisfaction and concern regarding a serious mechanical failure in my 2017 Ford Escape, which has associated with safety issues. The issue began with a check engine light accompanied by a diagnostic trouble code indicating a misfire in cylinder 2. Upon further inspection, it was determined that coolant was leaking into the engine — a problem that ultimately led to catastrophic engine failure. Searched online and found it is common issue for this type of car but we did get notice and no warranty coverage offered to address it. The fact that this is a widely reported problem suggests a potential manufacturing or design defect that Ford has failed to proactively acknowledge or address. This issue also caused a big safety issue to the customer.

Odometer Fraud. The contact purchased a 2017 Ford Escape. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 66,000, and at the time of registration, it was discovered that the mileage was 199,000.

COOLANT IS LEAKING/RUNNING ONTO ENGINE CAUSING DAMAGE. VEHICLE INSPECTED BY SUTTON FORD, MATTESON, IL AND ADVISED A LONG BLOCK ENGINE REPLACEMENT.

Coolant is leaking into the cylinder. Overheating. It's the known ecoboost coolant intrusion

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated, and the vehicle experienced rough idling. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was damaged due to coolant intrusion and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The contact stated that the vehicle sputtered for thirty seconds. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine, and that the cylinder head was cracked. The vehicle was not repaired. The manufacturer was contacted and confirmed that the warranty had expired. The failure mileage was approximately 66,000.

Coolant is disappearing. It isnt in the oil and nit leaking under vehicle. It is going into cylinder and burning off causing vehicle to miss and shudder while driving. There is 117,000 miles on my vehicle. I keep oil changed every 5,000 miles. I can smell coolant intermittently and have to keep pulling over to check levels to prevent it overheating. I have read several people are having this issue and there is technical bulletin from Ford. So they are aware and have not issued a recall yet. I shouldn't have to pay over $5 grand for a new motor installation with this low of mileage.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

Coolant is leaking into the cylinders, causing misfire. Per this document that you guys posted: "Customer Satisfaction Program 21N12", this is a known manufacturing defect in the engines that are in the model of car that I am driving currently. This is a safety issue and an environmental issue. Coolant gets into the cylinders and burns, emitting into the atmosphere. But the coolant also runs low, and the engine could overheat or catch on fire. The mechanic is estimating currently that the repairs to either change the head gasket or take the engine apart and rebuild it will cost around 7-9k, money we don't have. Ford should fix this manufacturing defect at not cost to us, as their CSP 21n12 document states. The only caveat is that the car has 98k miles on it while the cutoff for these repairs ends at 84k miles.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the engine misfired with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 34,755.

When driving highway speeds the check engine light started flashing then a large whoosh sound and the car lost power. I had to have it towed to a repair shop and sure enough the engine blew. Had to replace it, cost $5120 and the car is only worth $7500

The contact owns a 2017 Ford Escape. The contact stated that while the daughter was driving at an undisclosed speed and turning away from the curb, there was a snap, and the steering wheel became horizontal regardless of the efforts to manually center it in its normal position. The vehicle continued veering to the right. The vehicle crashed into the rear of another parked unoccupied vehicle, where it came to a stop. No warning lights illuminated prior or after the crash. The air bags did not deploy. No injuries or medical attention were sought. A police report was not filed. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The contact stated that the vehicle was diagnosed by an independent mechanic for a front passenger side tie rod failure and was towed back to the contact's residence. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

2017 Ford Escape, have had less than 1 year. Transmission failure. Stopped at traffic light, would not move forward when pressed gas pedal. After a few seconds it jerked hard and went into gear. I was able to get to a parking lot out of traffic. Had vehicle towed to Ford dealership where they ran diagnostics and said there was a torque conversion failure which allowed sludge to get into transmission. Transmission would need to be replaced. There were no warning lamps or messages prior to failure. Quoted $9500 to repair. Asked if Ford would compensate since there were so many recalls and law suits; they stated no.

I took my 2017 Ford Escape to the dealer for a check engine light (code P1450) that was due to an evaporative emissions problem. While checking for this issue, they found that there was coolant incursion into the combustion chamber of one of the cylinders. It is interesting that they checked for this problem while diagnosing an evaporative emissions issue. They told me the only repair is to replace the long block for $10,500. The head gasket failed due to a poor engine casting design. This is a problem that has affected thousands of Ford 2.0L turbo engines in multiple Ford products. Given the widespread nature of this issue, this seems like it should be a recall. The car is in my garage since it cannot be driven and is available for any third party inspections.

Coolant leaking in #2 cylinder needs long block replacement

Coolant issues, calipers needing replaced/seized but maintenance has always been up-kept and done at dealer, odor from turbo.

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, the vehicle started to shake abnormally. Additionally, while shifting from fourth to fifth gear, there was a violent clunk coming from the transmission. There were no warning lights illuminated. The vehicle was taken to the local dealer who test-drove the vehicle for an hour but was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired, and the failure persisted. While the contact’s wife was driving, the failure recurred. The contact stated that the check engine warning light was illuminated. The vehicle was taken back to the local dealer, where it was diagnosed that the cylinder head had fractured, and coolant was leaking into the engine. The dealer recommended that the engine and transmission be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that there was coolant leaking into the spark plugs. The spark plugs were cleaned. The contact stated that the check engine warning light illuminated again. The contact stated that white smoke was coming from the exhaust pipe and vehicle was sputtering while idling or accelerating. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into the cylinders, and cylinder #3 cylinder was filled with coolant. The dealer confirmed that Customer Satisfaction Program: 19B37 (Engine and Engine Cooling) was previously completed. The dealer diagnosed the vehicle with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.

Coolant intrusion into cylinders causing engine misfires, spikes in engine temperature, and issues with car starting. The check engine light came on as I started the car, and the engine shuddered as if misfiring. As I was driving the vehicle to get the issue checked out, the vehicle’s extreme temperature warning went off, instructing me to pull over and shut the vehicle off immediately. The coolant reservoir was found to be empty. After replacing the coolant, the car had difficulty starting. After finally getting the vehicle to start, I got it to a service center where it was diagnosed with a blown head gasket and coolant was present in the engine oil. I was informed that the vehicle WAS NOT safe to drive and needed a complete engine replacement.

Coolant leaking into engine, brought to Ford dealership for repair. Was charged for repair. Less than two months later the same problem occurred. Took vehicle back to same Ford dealership for repair. Was told needed new head gasket. Ford would not refund me for the first repair made and I had to pay for replacement head gasket.

The contact owns a 2017 Ford Escape. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that an oil change was performed on the vehicle a month prior. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and a case was filed. The failure mileage was approximately 85,000.