FIRST INCIDENT: AUGUST 3RD 2016 WHILE DRIVING 50MPH CAR DISPLAYED A ENGINE OVERHEATING WARNING MESSAGE AND SLOWED DOWN AS I PULLED OFF THE ROAD. AFTER A FEW MINUTES I WAS ABLE TO DRIVE AGAIN AND THE MESSAGE DID NOT REAPPEAR, THE CHECK ENGINE LIGHT WAS ON. I TOOK THE CAR TO KEARNEY PERSON FORD 7303 CLAIREMONT MESA BLVD SAN DIEGO, CA 92111 THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG AND TURNED THE CHECK ENGINE LIGHT OFF. SECOND INCIDENT: DRIVING TO WORK EARLIER THIS YEAR 2017 I GOT THE SAME MESSAGE THAT MY ENGINE COOLANT WAS LOW, AND TO SLOW DOWN BECAUSE OF CRITICAL OVERHEATING, EVEN THOUGH I HAD JUST HAD THE CAR SERVICED FOR A REGULAR MAINTENANCE CHECK, ONCE AGAIN AT KEARNY PERSON FORD. I WAS DRIVING NORMALLY ON A ROAD AT AROUND 30-40MPH BUT ACCELERATING WHEN THE MESSAGE POPPED UP. I REFILED THE COOLANT AS THE CHECK ENGINE LIGHT DID NOT TURN ON. THIRD INCIDENT: THIS WAS THE MOST DANGEROUS TIME. CRITICAL ENGINE OVERHEATING MESSAGE AND LOW COOLANT MESSAGE POPPED UP WITHOUT WARNING WHILE DRIVING UP HILL IN TRAFFIC GOING ABOUT 20MPH ON THE I-5S AT THE IN CALIFORNIA GRAPEVINE. THE ENGINE NEARLY SHUT OFF AND LIMPED ON JUST A COUPLE CYLINDERS AS I TRIED TO GET TO THE SHOULDER. SMOKE WAS COMING OUT FROM UNDER THE HOOD AND THE ENGINE WAS HOT. IT ALL HAPPENED IMMEDIATELY AND WITHOUT WARNING, THE TEMP GAUGE WAS NORMAL AND THEN BAM! OVERHEATED WITH WARNING MESSAGES CRIPPLING THE CAR. DRIVING SLOWLY BUT THE WEATHER WAS HOT IT WAS NEARLY 110 DEGREES OUTSIDE. SEEMS SUPER DANGEROUS. BECAUS
2013 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
WAS TAKING OUR 3 YEAR OLD GRANDDAUGHTER TO GET ICE CREAM WHILE DRIVING SMELL GAS HAD OVER A QUARTER TANK OF GAS DROVE ABOUT 2MILES GAS NEEDLE PLANNED TO EMPTY STOP VEHICLE AT THE NEXT GAS STATION WHICH WAS ABOUT 5 MILES AWAY LIFTED THE HOOD ENGINE WAS SMOKING GAS POURING ON ENGINE GRABBED GRANDDAUGHTER OUT OF VEHICLE CALL LOCAL DEALER HAD THEM TOW IN THE VEHICLE WAS ABOUT 7:30 NEXT MORNING FORD DEALER CALLED AND SAID WERE IN A DANGEROUS SITUATION THAT THE GAS LING FROM THE TANK TO THE MOTOR EXPLODED ...NOW WE ARE VERY UPSET AND REALLY SCARED TO DRIVE THE VEHICLE WHICH THEY FIXED WITH A NEW GAS LINE...HAVEN'T PICKED THE VEHICLE UP YET
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING IN REVERSE AT AN UNKNOWN SPEED, THE STEERING FAILED AND THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BANNER FORD, LOCATED AT 1943 N CAUSEWAY BLVD MANDEVILLE, LA 70471) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE PARTS NEEDED TO BE ORDERED AND WOULD NOT ARRIVE UNTIL AUGUST 29TH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 98,381. UPDATED 10/26/17*LJ *JS
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 70 MPH UP AN INCLINE, THE OVERHEATING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD FAIRFIELD (3050 AUTO MALL CT, FAIRFIELD, CA 94534), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V583000 (ENGINE). THE MANUFACTURER TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
WHILE ACCELERATING VEHICLE ON A HIGHWAY ON RAMP,STUDDERED, ACTED LIKE ISSUES GOING FROM 1ST GEAR TO 2ND GEAR. UNKNOWN IF POWER TRAIN ISUE OR FUEL/ENGINE ISSUE. WAS LOOKED AT BY SHOP SAME DAY PROBLEM WOULD NOT REOCCUR..
I WAS SOLD THE CAR WITH A DEFECTIVE FUEL PUMP AND NEVER WARNED THAT IT NEEDED TO BE RECALLED, THEREFORE, I HAVE BEEN DRIVING IT FOR OVER A YEAR WITH THE POSSIBILITY OF IT STARTING ON FIRE. ALSO, RECENTLY THE POWER TRAIN WENT ON MY CAR ALMOST EXACTLY ONE MONTH AFTER THE WARRANTY WAS UP. AFTER RESEARCHING THIS ISSUE IT HAS COME TO MY ATTENTION THAT MANY OTHER FORD ESCAPE OWNERS HAVE EXPERIENCED THIS EXACT ISSUE. I WAS EVEN TOLD BY ONE MECHANIC THAT THIS IS A KNOWN ISSUE WITH FORD ESCAPES AMONGST MECHANICS. WHEN THE CAR IS IN MOTION IT "CLUNKS" AND DOES NOT SHIFT PROPERLY. I AM CONCERNED FOR THE SAFETY OF OTHERS WHO MAY BE DRIVING THESE CARS WITHOUT THE KNOWLEDGE THAT THERE IS SOMETHING WRONG WITH IT.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 50 MPH, THE VEHICLE STARTED OVERHEATING AND THE CHECK ENGINE AND LOW COOLANT WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL OFF THE ROADWAY AND TURN OFF THE IGNITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP FAILED. THE WATER PUMP WAS REPLACED AND THE COOLANT WAS REFILLED. THE NEXT DAY, WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THICK, BLACK SMOKE WAS SEEN COMING FROM THE ENGINE AND REAR OF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TURBO FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING AT UNKNOWN SPEEDS, A STRONG FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. THE DIAGNOSIS WAS UNKNOWN, BUT THE MECHANIC STATED THAT FUEL LEAKS WERE A COMMON ISSUE WITH FORD VEHICLES. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE AND ENGINE COOLING) AND 12V336000 (FUEL SYSTEM,GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED, SHOOK, AND SPUTTERED. EVENTUALLY, THE SHIFTER BECAME STUCK IN THE NEUTRAL POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE GEAR SHIFT CABLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000.
THERE IS A GAS SMELL INSIDE THE CABIN. IT IS VERY NOTICABLE ON SHORT TRIPS
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO PROCEED FORWARD, THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,228.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BEAR LAKE MOTOR COMPANY LOCATED AT 867 WASHINGTON ST MONTPELIER, ID 83254 202- 847-0421) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 11/1/2017*JS
COOLANT LEAKING FROM ENGINE REQUIRING NEW COOLANT RESERVOIR, THERMOSTAT, BELT AND PULLEY. $1500. CHECK ENGINE LIGHT STILL COMES ON INDICATING POSSIBLE VALVE ISSUE CAUSING CAR TO OVERHEAT. DIAGNOSTIC CODE P26B7
STARTED VEHICLE AND THE WIPERS CAME ON AUTOMATICALLY AND WOULD NOT SHUT OFF (DESPITE THE WIPERS BEING IN THE OFF POSITION). THE CAR WAS STATIONARY. TURNED CAR OFF. IMMEDIATELY TURNED CAR BACK ON AND THE WIPERS WOULD NOT WORK AT ALL. WIPERS WILL NOT WORK WHEN RAINING AND GO FROM CONSTANTLY WORKING TO NOT WORKING AT ALL FOR NO REASON. VERY DANGEROUS IF IT IS RAINING, SNOWING, OR ANY PRECIPITATION IN THE SKY.
MY TRANSMISSION FAILED IN JUNE, IT WAS REBUILT AND HAS ALREADY STARTED TO SHIFT HARD. SO, ONCE AGAIN BACK IN THE SHOP. THE A/C HAS BEEN ACTING FUNNY. THE REAR VENTS BARELY WORK, BLEND DOOR DOESNT ENGAGE PROPERLY. DEALER HAS ANOTHER VEHICLE IDENTICAL TO MINE AND IT DOES THE SAME THING.
STEERING WHEEL LOCKS AND CANNOT STEER THE VEHICLE. TOD DATE, THIS HAS HAPPENED WHILE STATIONARY. I PRAY IT DOES NOT HAPPEN WHILE MOVING. DIAGNOSED AS STEERING RACK ISSUE AT A COST OF $1,000 PLUS LABOR.
PARKED THE VEHICLE ONE EVENING. AN HOUR LATER, STARTED IT UP, NO EPAS. NO WARNING, JUST QUIT. DRIVES LIKE A LOG TRUCK. THERE IS A RECALL FOR 2008-2011 MODELS FOR THIS PROBLEM. HOPING THIS GETS EXPANDED TO COVER 2013. COST ~$1500.
WHILE DRIVING FORD 2013 ESCAPE, LOSS COMPLETE POWER STEERING CONTROL, THANKFULLY AT A LOW SPEED. CAR DID BECOME COMPLETELY UNDRIVEABLE. NO NOISE OR WARNINGS LIGHTS CAME ON UNTIL AFTER POWER STEERING WAS LOSS. LUCKILY WAS ABLE TO STOP AND RESTART CAR BUT DID NOT RESOLVE SITUATION. CONTACTED FORD COMPANY OF PROBLEM AND WAS NOT ABLE TO RESOLVE THE ISSUE. FORD REFUSED TO TAKE RESPONSIBILITY OR COVER COST OF THEIR OWN FAILED PRODUCT. COST OF REPAIR QUOTED AT $1500.00 ON A CAR WITH ONLY 47,000 MILES.
FIRST COMPLAINT IS THE INTERNAL DOOR PANELS DO NOT PROPERLY FIT AND COME LOOSE BECOMING CAUGHT ON THE FRAME OF THE CAR NOT ALLOWING YOU TO OPEN THE DOOR TO EXIT THE VEHICLE WHICH IS HIGHLY DANGEROUS IN AN EMERGENCY. 2) THE SHIFT SELECTOR SWITCH BROKE AS MY SPOUSE WAS DRIVING THE CAR NOT ALLOWING HIM TO SHIFT THE CAR INTO PARK OR SHUT IT OFF. THIS IS HIGHLY DANGEROUS AND QUITE COMMON A MECHANICS TOLD US.
AFTER PURCHASING A 2103 FORD ESCAPE ABOUT SIX MONTHS LATER I NOTICED A LOW COOLANT LIGHT ON IN THE VEHICLE. I TOOK IT TO THE FORD DEALERSHIP WHO REPORTED THE COOLANT BYPASS VALVE NEEDED REPAIR. THE VEHICLE WAS NO LONGER UNDER WARRANTY SO I PAID OUT OF POCKET FOR THE REPAIR. SIX MONTHS LATER THE LOW COOLANT LIGHT IS ON AGAIN AND HEADING TO THE DEALERSHIP FOR ANOTHER REPAIR. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE AND THE REPEATED REPAIRS. WE AS OWNERS OF FORD ESCAPE SHOULD NOT BE ASSUMING THE COST OF REPAIR EVERY SIX MONTHS FOR SOMETHING THAT SHOULD BE ON A RECALL LIST.
THE POWER STEERING INTERMITTANTLY GOES OUT AND THE VEHICLE BECOMES HARD ALMOST IMPOSSIBLE TO CONTROL. MY 18 YEAR OLD DAUGHTER WAS DRIVING THE CAR AND WENT TO MAKE A RIGHT HAND TURN AND WAS ALMOST OFF OF THE OPPOSITE SIDE OF THE ROAD BEFORE SHE WAS ABLE TO COMPLETE THE TURN BECAUSE THE POWER STEERING FAILED
NHTSA SITE AND CHECKED VIN TO SEE IF RECALL ON MY VEHICLE AND THERE WAS ONE 9/16 FOR DOOR LATCH. I NEVER RECEIVED CONTACT ABOUT THE RECALL. JUST FOUND THIS OUT TODAY 7/28/17 BY LOOKING FOR MYSELF.
RECALL # 12M02 PROTOCOL INTERFACE MODULE APIM DOESN'T WORK ALL THE TIME. NAVIGATION BACKUP REVIEW DOESN'T WORK ALL THE TIME . PROTOCOL INTERFACE MODULE APIM #12M02 RECALL. RECALL # 14N02 NEEDS TO BE CHECKED. BACKUP REVIEW ON THE NAVIGATION DOESN'T WORK.
MY WIFE WAS DRIVING AND THE SUNROOF JUST EXPLODED ALL OVER HER AND MY DAUGHTER. SHE WAS IN AN AREA WHERE NOTHING COULD HAVE FALLEN ON IT. SHE SAID IT SOUNDED LIKE A GUNSHOT.
COOLANT WATER PUMP FAILURE, AFTER BELT COME OFF LOCKING STEERING WHEEL
IF THIS HAPPENED ON THE INTERSTATE WE COULD BE KILLED(DEAD). OUR ESCAPE HAS ONLY 10,800 MILES ON IT, AND IS DRIVEN BY MY WIFE. SHE DROVE IT IN TOWN FOR ABOUT 15 MILES 2 DAYS PREVIOUSLY. ON THIS DAY, SHE STARTED THE CAR. IDLED IT FOR ABOUT 3 MINUTES, PUT IT IN GEAR AND 400 FT. LATER THE DASH LIGHT SAID SHUT DOWN ENGINE, OVERHEAT. THE GAS PEDAL WAS IN OP.. THE CAR WOULD ONLY GO ABOUT 1 MILE PER HOUR. NO MATTER WHAT I DID TO THE GAS PEDAL IT WOULD NOT ALLOW THE CAR TO DO MORE THAN IDLE. I CHECKED UNDER THE HOOD AND SAW NO LEAKS, THE RADIATOR RESERVOIR WAS ABOUT 1/2 FULL. WE HAD THE CAR TOWED TO LANDMARK FORD IN SPFD, IL 5 DAYS LATER THEY TOLD ME THAT THE RADIATOR HOSE HAD A HOLE IN IT. (THEY THREW THE HOSE AWAY AND WOULD NOT LET ME SEE IT) WE HAVE ABSOLUTELY NO LEAKAGE STAINS ON OUR DRIVEWAY. THEY CHARGED ME $429.49 TO REPLACE THE RADIATOR HOSE. I CHECKED THE COST OF THE MOTORCRAFT HOSE AT THE AUTOPARTS STORE IT WAS $28.66. I AM LONG AGO RETIRED , BUT WAS CERTIFIED IN MANY DIFFERENT ENGINE REPAIR TYPES. THE 1ST THING WE ALWAYS CHECKED WAS THE THERMOSTAT. THEY DID NOT TEST OR REPLACE THE THERMOSTAT ACCORDING TO THEIR BILL. I SUSPECT FRAUD FROM THE DEALER, BUT THIS IS NOT YOUR CONCERN. WHAT IS THE CONCERN IS THE PROBABLE CAUSE OF INJURY OR DEATH WHEN THE ENGINE COMPUTER LIGHTS THE DASH AND STOPS THE ACCELERATOR FUNCTION. ON A HIGHWAY THAT CAN AND PROBABLY WILL CAUSE AN ACCIDENT.. THANK YOU --[XXX], [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEATBACK BECAME LOOSE AND ERRONEOUSLY RECLINED. THE VEHICLE WAS TAKEN TO THE DEALER (BRANDON FORD IN BRANDON, FL) WHERE IT WAS DIAGNOSED THAT THE SEAT FRAME WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 38,000.
I WAS DRIVING ON THE EXPRESSWAY AND WENT TO USE MY BRAKES AND WITHOUT ANY WARNING I.E. BRAKE/ABS WARNING LIGHTS MY BRAKES WENT OUT. I WAS ABLE TO AVOID ANY COLLISIONS WITH OTHER VEHICLES BY MANUALLY DOWN SHIFTING AND USING MY EMERGENCY BRAKE. I WAS ABLE TO FINALLY COME TO A COMPLETE STOP BY UTILIZING ALL THE ABOVE PLUS USE BOTH OF MY FEET TO PUSH BRAKES HARD ENOUGH TO COME TO A SLOW STOP. I TURNED THE CAR OFF WAITED A FEW MINUTES AND BACK ON SINCE THIS VEHICLE ALREADY HAD SERIOUS MALFUNCTION AT 10,000 MILES OF RANDOMLY STALLING WITHOUT WARNING DUE TO FAULTY WIRE HARNESS WHICH FINALLY GOT RECALLED A YEAR LATER. TURNED IT BACK ON AND STILL NO BRAKES. TOOK IT TO FORD DEALER AND WAS ADVISED THAT THE BRAKING SYSTEM HAD A LOT OF DEBRIS IN IT AND BRAKE BOOSTER, MASTER CYLINDER AND OTHER BRAKING COMPONENTS WHERE AT FAULT. NOW THE DEALER HAS REPLACED ALL THE PARTS BUT STILL SAY IT IS NOT WORKING PROPERLY AND THEY ARE WAITING FOR GUIDANCE FROM FORD ENGINEERS. THIS IS THE SAME ROUTE I HAD TO GO DOWN WITH MY WIRE HARNESS AT 10,000. THE VEHICLE HAS 100,000 MOSTLY HIGHWAY MILES ON IT AND I WOULD NOT EXPECT FOR BRAKES TO JUST GO OUT WITHOUT ANY NOTICE OR BRAKE SYSTEM WARNING LIGHTS. AS OF NOW STILL AT DEALER WAITING FOR ENGINEERS TO CALL IN WITH A "FIX". I FEAR FOR MY SAFETY IN THIS VEHICLE AND THE BRAKE SYSTEM/ELECTRICAL SYSTEM NEED TO INVESTIGATED. WHO KNOW HOW MANY PEOPLE MAY HAVE ALREADY OR ARE AT RISK OF LOSING THEIR BRAKES WITHOUT WARNING AND IT WILL NOT SHOW UP BECAUSE NO WARNING SEN
GAS LEAKING. FORD SAID THAT THE VIN NUMBER ON MY CAR IS NOT UNDER RECALL. THE SAME MAKE, MODEL,ENGINE AND YEAR MANUFACTURED IS BEING RECALLED FOR THIS REASON.
SHOCK MOUNT BROKE AND SHAFT ON SHOCK PUNCHED THRU WHEEL WELL.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). WHILE DRIVING APPROXIMATELY 68 MPH, THE REAR PASSENGER DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHGATE FORD, CINCINNATI, OHIO) AND THE RECALL REPAIRS WERE COMPLETED. FIVE DAYS AGO, WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER'S DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS LEFT THERE FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE ISSUE WOULD BE ADDRESSED WITH THE DEALER. THE FAILURE MILEAGE WAS 49,000. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED TO 50 MPH. IN ADDITION, THE ENGINE OVERHEAT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON CARTER FORD LOCATED AT 3005 FM 528 RD, ALVIN, TX 77511; (281) 331-8111), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER CONTACTED THE FORD HOTLINE. THE CONTACT CALLED THE MANUFACTURER AT 866-436-7332. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND SEIZED. ALSO, THE POWER STEERING ASSISTANT FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER REFERRED THE CONTACT TO THE NHTSA HOTLINE AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
THIS VEHICLE HAS SOME SORT OF A COOLANT ISSUE.I HAVE BEEN PLAGUE WITH THIS AT LEAST 4 TIMES, IT NOTIFIES THE ENGINE THAT IT IS RUNNING HOT AND THEN IT GOES INTO A LIMP MODE PHASE IN WHICH IT STOPS RUNNING.IT HAS DONE THIS ON THE EXPRESS WAY WHILE I WAS ON MY WAY TO WORK,TWO TIMES ON THE NEIGHBOR STREET AND MY DRIVEWAY,,,EACH TIME ON MY WAY TO WORK.WHEN THIS HAPPENS THE VEHICLE SHUTS DOWN AND IT TAKES 8HRS FOR THE VEHICLE TO UNLOCK BEFORE ANYONE CAN WORK ON IT.IT IS NOW AT THE FORD DEALERSHIP IN WHICH IT IS AWAITING REPAIRS FOR THE SAME PROBLEM.HOWEVER NOW THE DEALERSHIP IS TELLING US, MY WIFE AND I THAT THEY MAY HAVE TO BREAK THE WHOLE ENGINE DOWN IN ORDER TO FIND WHATS WRONG WITH VEHICLE.MY QUESTION IS WHY DO WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN DONE AT FIRST?
APRIL 2015 FORD BAGAN RECALLING VEHICLES FOR DOOR LATCH PROBLEMS. IN THE INTERVENING 2+ YEARS, FORD HAS, MULTIPLE TIMES, EXPANDED THE NUMBER AND MODELS OF VEHICLES INCLUDED IN THE RECALL. AUGUST 2016, IS WAS PUBLICLY ANNOUNCED (HTTP://AUTOWEEK.COM/ARTICLE/RECALLS/FORD-RECALLS-830000-CARS-DOOR-LATCH-ISSUE) MY 2013 ESCAPE WAS INCLUDED IN THE RECALL. MID-AUGUST 2016, MY LEFT PASSENGER DOOR LATCH BROKE. HAD TO TIE BOTH BACK DOORS CLOSED WITH ROPE. SEPTEMBER 2, 2016 THAT FORD ACKNOWLEDGED MY VEHICLE WAS INCLUDED IN THE RECALL AND AN OFFICIAL RECALL NOTICE (SEE ATTACHED). TO DATE, FORD IS NOT ABLE TO SATISFY THE RECALL ACTION DUE TO LACK OF PARTS. THIS IS UNACCEPTABLE AND IS ALLOWING UNSAFE VEHICLES TO BE OPERATED ON AMERICAN ROADWAYS WITHOUT REMEDY.
ENGINE CAUGHT ON FIRE AND WAS ONLY LESS THAN 5 MILES FROM HOME, NO WARNING SIGNS NO COMPUTER INDICATING PROBLEMS, NO OIL LEAKS NO COOLANT PROBLEMS. HAPPENED ON MY WAY TO WORK, DRIVING ON A CITY STREET GOING 40MPH, HAPPENED AROUND 615AM. SMOKE -WAS POURING OUT OF THE ENGINE COMPARTMENT, PULLED INTO A 7-11 GAS STATION AND A CONCERNED CITIZEN CAME TO HELP, HE OPENED THE HOOD AND REMOVED THE ENGINE COVER AND I SAW FLAMES COMING FROM THE BACK OF THE ENGINE BY THE FIREWALL, HE USED AN EXTINGUISHER TO PUT IT OUT. CAR WAS TOWED TO MY HOUSE AND INSURANCE CALLED, IT WAS SENT TO A GARAGE PER INSURANCE BUT IT WAS THEN SENT ONTO A FORD DEALERSHIP, THEY ARE NOW LOOKING TO SEE IF IT IS CAUSED BY A RECALL.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE RECALL NOTICE INDICATED THAT A SECOND LETTER WOUD BE ISSUED WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/22/17*LJ *CN
2013 FORD ESCAPE SE 1.6 L 4CYL I HOPE THERE IS AN INVESTIGATION THAT IS ON GOING. MY FORD IS OVER HEATING AND SOMETIMES IT WONT START BECAUSE OF A SOFTWARE FIX THAT WAS SUPPOSED TO FIX THE PROBLEM. TURNS OUT IT DELAYS THE INEVITABLE. MY CAR IS NOW AT THE FORD DEALER FOR THE SECOND TIME. TO MAKE THINGS WORSE, I WOKE UP ONE DAY AND MY POWER STEERING DIDNT WORK. I GO TO WORK WITH NO POWER STEERING AND WHEN I START IT AGAIN IT WORKS, VERY WEIRD. ALL IN ALL, I DO NOT THINK FORD DID ENOUGH. THE COOLANT SYSTEM OR THE ENGINE NEEDS TO BE REPLACED.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 55 MPH, THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND SAW GREY SMOKE COMING FROM THE VEHICLE. THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT THE VEHICLE WAS BURNING. AFTER PULLING OVER TO THE SIDE OF THE ROAD, THE OTHER VEHICLE'S DRIVER ASSISTED IN INSPECTING THE VEHICLE AND NOTICED FLAMES UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SPROUSE AUTO, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD RECEIVE A CALL BACK AFTER 15 DAYS. THE MANUFACTURER RECOMMENDED THAT THE CONTACT'S INSURANCE COMPANY INSPECT THE VEHICLE. THE CONTACT DID NOT RECEIVE A NOTICE, BUT WAS INFORMED ON 6/13/16 THAT THEY WERE INVOLVED IN NHTSA CAMPAIGN NUMBER: 13V584000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK AND SUDDENLY STALLED. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL AND RESTART THE VEHICLE BEFORE THE GEAR COULD BE SWITCHED TO DRIVE ONCE THE VEHICLE WAS STARTED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (AUTO NATION) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. *TR
RECALL 16V-643 RECEIVED RECALL NOTICE. WHEN I TRIED TO MAKE AN APT FOR REPAIRS TOLD CALL BACK IN A MONTH? I TRANSPORT CHILDREN AND WHY WHEN I RECEIVE A LETTER TELLING ME TO CALL THEY DO NOT HAVE THE PARTS? I OWN TWO 2013 ESCAPES. TOTALLY UNPREPARED FOR THIS RECALL.
ANTIFREEZE NEEDS TO BE ADDED EVERY COUPLE WEEKS. NO SIGN OF LEAKAGE.
CATASTROPHIC LOSS OF BRAKING AT 65 MPH ON HIGHWAY WITHOUT WARNING. SATURDAY EVENING APRIL, 29, 2017 ON I-85 SOUTHBOUND WHILE SLOWING FROM 65 MPH TO EXIT AT SOUTH HILL, VA DRIVER (DAUGHTER) APPLIED BRAKES AND HAD NO POWER ASSIST. THIS PRODUCED A PEDAL THAT WAS STIFF AND HER ENTIRE BODY WEIGHT HAD TO BE USED TO CAUSE ANY SLOWING. THE VEHICLE WAS STOPPED USING THE GRADE OF THE RAMP AND E BRAKE. THE VEHICLE HAD NO WARNING LIGHTS OR INDICATIONS OF FAILURE. AFTER TOWING IT HOME SUNDAY APRIL 30TH IT WAS TAKEN TO THE DEALERSHIP. THEY DIAGNOSED A VACUUM PUMP FAILURE. THE VACUUM PUMP BEING SOLELY RESPONSIBLE FOR THE BRAKING SYSTEM CAUSES IMMEDIATE LOSS OF BRAKING ON FAILURE. THE FAILURE WAS CAUSED BY CONDITIONS SIMILAR TO THOSE PRESENT IN THE BELT DRIVEN VACUUM PUMP ON 2011-2012 FORD F-150 ECOBOOST. SEVERAL DAYS LATER WHEN THE DEALERSHIP ATTEMPTED TO FIX THE VACUUM PUMP THEY FOUND THAT THE FAILURE CAUSED THE CAM CORE COUPLER TO SHEAR. THIS ALLOWED METAL SHARDS INTO THE OIL WHICH THEN CARRIED THEM TO THE ENGINE AND TURBO DAMAGING BOTH. THE DEALERSHIP CAME BACK WITH AN ESTIMATE OF $6000 FOR JUST THE REPAIRS WITH A NEW ENGINE, HOWEVER THEY INFORMED US THAT THE TURBO NEEDED TO BE REPLACED AS WELL DUE TO THE DAMAGE. WORKERS AT THE DEALERSHIP REPORTED THAT THE COST TO FIX THE CAR FAR OUTSTRIPPED THE RESIDUAL VALUE. MILEAGE FAILURE WAS 60,921. DUE TO THE 921 MILES FORD HAS THUS FAR REFUSED TO CONSIDER ANY RECONCILIATION. AFTER EXTENSIVE RESEARCH WE HAVE FOUND THAT THIS FAILURE IS COMMON AMONG
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. UPON STARTING THE VEHICLE, THERE WAS NO POWER STEERING ABILITY UNTIL SEVERAL MINUTES LATER AFTER THE VEHICLE WAS WARMED UP. THE FAILURE OCCURRED DURING THE WINTER MONTHS. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PADUCAH FORD LINCOLN, BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA SINCE THERE WAS NO RECALL. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GIBBONS FORD, DICKENSON CITY, PA) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
ENGINE COOLANT LEAKS, ENGINE FAILURE, NOT CORRECTED BY DEALER
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (KELLER FORD 3385 ALPINE AVE NW, GRAND RAPIDS, MI 49544, (616) 784-6600) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ *JS
2013 FORD KUGA 60,000 KM. AUTOMATIC TRANSMISSION. ENGINE STALLS AT RANDOM WHILE DRIVING. STALLS BOTH AT HIGH AND LOW SPEEDS. HAS BEEN INTO DEALER FOR SERVICE FOR TWO MONTHS, FOR THE FIRST 7 WEEKS THEY "COULD NOT FIX IT BECAUSE THEY COULD NOT FIND AN ERROR CODE". AFTER I DROVE IT IN A CIRCLE AROUND THE DEALER FOR HOURS I WAS ABLE TO SHOW THEM THE PROBLEM AND THEY OBTAINED AN ERROR CODE, 'SOLENOID'. FORD SAYS "MAYBE JUST REPLACE WHOLE TRANSMISSION BECAUSE WE'RE NOT SURE OF THE PROBLEM"
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE ENGINE STALLED AND THE LOW COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT REPLACED THE COOLANT IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/ LOCKS/ LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (FIRST CHOICE FORD LOCATED AT 1264 DEWAR DR, ROCK SPRINGS, WY 8290 888-418-6791) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
I WENT TO A USED CAR DEALERSHIP ON 05/20/2017, SAW THE 2013 FORD ESCAPE AND WAS VERY INTERESTED. I TEST DROVE THE CAR MULTIPLE TIMES, CHECKED FOR EVERYTHING I KNEW TO CHECK FOR AND DECIDED THAT I WANTED TO PURCHASE THE VEHICLE. ON MY DRIVE HOME ( 2 HOUR DRIVE) BECAUSE I HAVE ALWAYS SHOPPED THROUGH THE SAME DEALER, AND HALFWAY HOME MY CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE SHOP YESTERDAY 05/23/2017 AND FOUND OUT THAT THE TURBOCHARGER ENGINE WAS NOT WORKING, I WASN'T EVEN AWARE THAT THIS CAR HAD A TURBO CHARGER ENGINE.. KIND OF SURPRISED FORD WOULD PUT A TURBOCHARGE ENGINE IN A SUV. ANYWAY, I WAS INFORMED THAT THE PART WOULDN'T CAUSE IMMEDIATE DAMAGE, BUT EVENTUALLY THE TURBO ENGINE WOULD START FALLING APART AND WOULD CAUSE METAL DEBRIS TO SHOOT INTO MY EXHAUST, CAUSING A WHOLE WORLD OF OTHER ISSUES. THE PART TO HAVE REPLACED IS ON BACK ORDER UNTIL AUGUST BECAUSE APPARENTLY MANY PEOPLE WITH THE SAME CAR ARE HAVING THE SAME ISSUES. ITS GOING TO COST ME 1400.00 TO FIX THIS ISSUES BECAUSE I BOUGHT THE CAR "AS IS". NOT ONLY THAT, BUT THE MECHANIC SAID THAT THE CAR DOESN'T EVEN NEED A TURBOCHARGER ENGINE, BUT SINCE IT WAS BUILT IN, ITS SOMETHING YOU HAVE TO KEEP, YOU CANT JUST GET RID OF IT. AND APPROXIMATELY EVERY 50K MILES, ITS GOING TO NEED REPLACED AGAIN!!! I WAS NEVER MADE AWARE OF ANY OF THIS WHEN I PURCHASED THE CAR, AND AM NOW STUCK PAYING 11K FOR A CAR THAT ISN'T WORTH ANYTHING TO ANYONE WHO KNOWS ABOUT THE MAJOR ISSUES IT WILL CONTINUE TO HAVE. NOT TO MENTION THE LIS
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Ford Escape → · Every Escape year → · How the figures are calculated →