2012 Ford Escape complaints

MY 2012 FORD ESCAPE WAS RECALLED OCTOBER OF '16. TO DATE, I HAVE RECEIVED NOTHING FROM FORD IN REFERENCE TO NHTSA RECALL #16V777 AND ACCORDING TO THE RECALL, IT HAS NO REMEDY YET. WHAT HAPPENS WHEN A SAFETY RECALL HAS A BIRTHDAY WITHOUT A REMEDY? WE'RE SUPPOSED TO ALLOW TIME FOR THINGS TO BE RESOLVED, BUT REALLY??? THIS IS A SAFETY RECALL ISN'T IT? THIS IS TO PREVENT THE VEHICLE FROM BURSTING INTO FLAMES DUE TO A POORLY DESIGNED FUEL MODULATOR FAILURE RIGHT?

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD, HYANNIS, MA 02601) WHO STATED THAT PARTS HAD NOT YET BEEN SENT FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRANSMISSION CONTROL MODULE CAUSING ISSUES WITH TRANSMISSION, SHIFTING. MECHANIC SAID TRANSMISSION IS STARTING IN 5TH GEAR. JERKS VERY HARD WHEN PUT IN REVERSE. UPON GOING 45 MPH ENGINE REVS TO 3 RPM. CANNOT TAKE OFF FAST, VERY SLOW MOVING.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (FORD OF OCALA, 2816 N. PINE AVENUE, OCALA, FL 34475) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I PURCHASED MY 2012 ESCAPE IN AUGUST 2014,WITH APPROXIMATELY 29,000 MILES ON IT. WITHIN TEN MONTHS, THE AIR CONDITIONER QUIT WORKING. AS I WAS PULLING INTO A PARKING LOT, SMOKE STARTED COMING OUT OF THE RADIATOR AREA AND A GREEN SUBSTANCE WAS BLOWING OUT. THE REAR LIFT GATE ONLY OPENED SOME OF THE TIME, OVER THE PAST YEAR, AND NOW DOES NOT OPEN AT ALL, POSSIBLY BECAUSE WATER LEAKS THROUGH THE HATCH WINDOW, AND HAS DONE SO SINCE I BOUGHT THE VEHICLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT SMELLED FUEL IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL COLWELL FORD LOCATED AT 238 WATERLOO RD HUDSON, IA 50643) WHERE A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 12873995. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 71,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ *JS

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND SHE NOTICED A FUEL ODOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE KOEHN FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS DUE TO THE RECALL; HOWEVER, PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,520. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.... .UPDATED 11/16/17 *BF UPDATED `12/1/2017*JS

THERE IS A RECALL ON THE 2012 FORD ESCAPE WITH A FUEL LEAK THAT CAN LEAD TO A FIRE. THE RECALL HAS BEEN GOING ON FOR ALMOST 1 YEAR, SINCE OCTOBER 24, 2016 AND HAS YET TO BE FIXED AND OWNERS HAVE NOT BEEN NOTIFIED. I ONLY KNOW OF THE ISSUE BECAUSE I DECIDED TO LOOK AND SEE IF THERE WERE RECALLS ON MY CAR. I FEEL LIKE THIS IS BEYOND A REASONABLE TIME FRAME CONSIDERING THE SEVERITY OF THE ISSUE.

IN THE PAST YEAR, WE HAVE EXPERIENCED 2 NEAR CATASTROPHIC ACCIDENTS BOTH DUE TO UNDER HOOD SAFETY LATCH FAILURES ON OUR 2012 FORD ESCAPE. IN BOTH CASES, WHILE DRIVING ON SAN DIEGO AREA FREEWAYS, THE HOOD UNEXPECTEDLY FLEW UP AND CRASHED INTO THE WINDSHIELD CAUSING SERIOUS DAMAGE NOT ONLY TO THE HOOD BUT ALSO THE HOOD HINGES, WINDSHIELD AND AREA SURROUNDING THE WINDSHIELD. THE TOTAL COST TO REPAIR OUR FORD ESCAPE FOR BOTH ACCIDENTS WAS ALMOST $9,200. ALTHOUGH THE DRIVER WAS ABLE TO SUCCESSFULLY DRIVE THE CAR OVER TO THE SIDE OF THE ROAD AVOIDING OTHER VEHICLES IN EACH CASE, THE POTENTIAL FOR MULTIPLE VEHICLE AND SERIOUS INJURY EVEN DEATH WAS POSSIBLE. AFTER EXAMINING THE HOOD SAFETY LATCH LOCATED UNDER THE HOOD NEAR THE RADIATOR, IT APPEARS THAT THE PROBLEM IS A POORLY DESIGNED SAFETY LATCH AND SPRING WHICH SHOULD ONLY ALLOW THE HOOD TO BE RAISED AFTER THE SAFETY LATCH IS MANUALLY RELEASED. OBVIOUSLY, IN BOTH CASES, THE HOOD SAFETY LATCH WAS NOT MANUALLY RELEASED BUT RATHER RELEASED FOR SOME OTHER REASON SUCH AS WIND, BUMPY ROAD, ETC. RELATED TO THIS UNDER HOOD SAFETY LATCH ISSUE IS THE LOCATION OF THE HOOD RELEASE LEVER ON THE LEFT DRIVER'S SIDE UNDER THE DASH. THIS HOOD RELEASE LEVER IS CO-LOCATED NEAR THE EMERGENCY BRAKE RELEASE. OBVIOUSLY, THE POTENTIAL FOR PULLING THE WRONG LEVER IS PRESENT BECAUSE OF THIS CO-LOCATION. NONETHELESS, THE HOOD SHOULD ONLY BE ALLOWED TO RISE, IF BOTH THE UNDER DASH LEVER AND THE UNDER HOOD SAFETY LATCH ARE MANUALLY PULLED / MOVED. THE HOOD SH

I WAS IN A TURN LANE TURNING ONTO A HIGHWAY WHEN MY CAR STARTED SPUTTERING AND LOST POWER. I COULD NO LONGER ACCELERATE WHEN PRESSING THE GAS PEDAL. I COASTED THROUGH THE TURN AND HAD TO COAST ACROSS A LANE OF RUSH HOUR TRAFFIC TO GET PULLED TO THE SIDE OF THE ROAD TO SAFETY. THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. IT HAD TO BE TOWED TO THE DEALER. THEY HAVEN'T LOOKED AT IT YET BUT FROM WHAT I CAN TELL IT SOUNDS LIKE THE THROTTLE BOX, WHICH FORD HAD UNDER EXTENDED WARRANTY BECAUSE OF ALL THE PROBLEMS THEY'VE HAD WITH IT. WHY HASN'T THIS BEEN RECALLED??? IT WAS VERY DANGEROUS FOR ME TO LOSE ALL POWER IN THE MIDDLE OF RUSH HOUR TRAFFIC AND THIS COULD HAVE EASILY BEEN AVOIDED IF THEY WOULD HAVE DONE A RECALL ON IT YEARS AGO!

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: FORD OF ESCONDIDO, CA, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/10/17 *BF *CN

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE REMEDY AND REPAIR PART WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (COURTESY FORD, 1636 DOGWOOD DR SE, CONYERS, GA 30013, (770) 922-2700) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

A WIDELY-KNOWN DEFECTIVE A/C PART DAMAGED ENTIRE SYSTEM. "DESSICANT BAG BROKE." I PAID $125 TO DIAGNOSIS, "AROUND $2300" TO REPLACE ALL COMPONENTS DUE TO A DEFECTIVE $30 PART THAT COULD HAVE BEEN REPLACED ANYTIME I HAD IT AT DEALERSHIP WHILE UNDER WARRANTY IF THEY WOULD HAVE SAID SOMETHING. THE ISSUE STARTED AROUND 4 YEARS OLD/40K MILES (ESSENTIALLY RIGHT AFTER WARRANTY EXPIRED). SEVERAL FORD TECHS HAVE SAID THIS SHOULD HAVE ALREADY BEEN RECALLED. A VERY PREVALENT ISSUE WHEN YOU SEARCH ONLINE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=AFQH2B_OV6C SSM 22492 REGARDING FAILURE OF THE RECEIVER/DRYER. THE QUOTED TEXT IS ON THIS PAGE, THANKS TO MAKULOCO2000 SPECIAL SERVICE MESSAGES 22492 2009- 2011 MARINER / 2009-20012 ESCAPE - A/C LACK OF COOLING DUE TO DESICCANT MATERIAL SOME 2009-2012 ESCAPE/MARINER VEHICLES MAY EXHIBIT AN A/C LACK OF COOLING. THIS MAY BE DUE TO DESICCANT CUP MOLDING RELEASING FINE PARTICLES/DEBRIS INTO A/C SYSTEM; WHICH EVENTUALLY CONTRIBUTES TO A RESTRICTION IN THE SYSTEM. SYMPTOMS MAY INCLUDE EXCESSIVE HIGH SIDE PRESSURES; LOW SIDE PRESSURE CAN BE EXTREMELY HIGH OR LOW; A/C COMPRESSOR MAY NOT ENGAGE OR ENGAGES FOR A SHORT PERIOD OF TIME; PRESSURES SLOW TO EQUALIZE AFTER COMPRESSOR SHUTS OFF. IF ROTUNDA FLUSHINGMACHINE IS NOT AVAILABLE REPLACE ALL COMPONENTS OF A/C, INCLUDING LINES. VERIFY ACCUMULATOR/RECEIVER DRIER IS PN BL8Z-19C836-B (ENGINEERING PN BL84-19E961-AB); REFER TO WSM, 412-03. IF ROTUNDA FLUSHING MACHINE IS AVAILABLE, FLUSH CONDENSER AND EVAPORATOR CORE; RE

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (RIVER VIEW FORD LOCATED AT 2200 US 30 OSWEGO, IL 60543 630-897-8900) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

GET CK FUEL FILL INLET WARNING, THEN GET CHK ENGINE LIGHT CODE IS P0457.SYSTEM DOES NOT WORK PROPERLY .

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (HALDEMAN FORD 640 US-130 EAST WINDSOR, NJ 08520) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE BRAKING THERE IS A VIBRATION AND ENGINE STALLS. THE DEALER CLAIMS THEY CAN NOT REPLICATE AND WANTS ME TO RESCHEDULE TO BRING IT N AGAIN A WEEK LATER. THIS HAPPENS EVERY I STOP OR SLOW DOWN IN A RIGHT TURN. I GET THE VIBRATION AND ENGINE STALLS. I HAVE TAKES ELSE WHERE TO CHECK IF THERE IS SOMETHING STUCK IN THE BRAKE BUT NOTHING FOUND THEY DO REPLICATE PROBLEM BUT DON'T KNOW WHAT IT IS. I CAN NOT DRIVE UNTIL THIS IS FIXED AS IT IS A SAFETY ISSUE IF THE VEHICLE STALLS. DEALER IS NO HELP MAYBE MANUFACTURE OR SOMEONE ELSE THIS HAS HAPPENED TOO CAN ASSIST.

THROTTLE BODY PROBLEM P2111. ALSO TRANSMISSION WILL JUMP INTO GEAR CAUSING A LURCHING ACTION AND LOUD POP NOISE. MOVING DOWN STREET WHEN CAR SUDDENLY WOULD NOT ACCELERATE. LIMPED INTO AUTOZONE WHO RAN A DIAGNOSIS AND CAME BACK WITH P2111. THEN THEY LOOKED IT UP ON YOUTUBE AND FOUND HOW TO RESET IT (TURN KEY TO LOCK, SLOWLY (10 SEC) PUSH DOWN ACCELERATOR PADDLE, HOLD FOR 10 SEC, DEACCELERATE AT SAME RATE, TURN CAR OFF AND RESTART. IT WORKED FOR A FEW BLOCKS AND IT DID IT AGAIN. RINSE AND REPEAT SEVERAL TIMES TO GET HOME. LAST TIME ENGINE SYMBOL CAME ON...

DRIVERS SIDE DOOR LATCH BROKE NOT ALLOWING ME TO CLOSE THE DOOR AT ALL. AFTER CONTACTING FORD MOTOR COMPANY I WAS INFORMED THERE WAS A RECALL FOR THIS MODEL YEARS 2013-2015 NOT INCLUDING 2012. I HAD THE PART REPLACED AT A FORD DEALERSHIP SINCE THIS IS A SAFETY ISSUE AND THE DOOR WOULD NOT CLOSE AT ALL AND I NEEDED A BUNGEE CORD TO KEEP IT CLOSED AS WELL AS HOLDING IT WITH ONE HAND WHILE DRIVING. I HAVE THE PART THAT WAS BROKEN IN MY POSSESSION AT THIS TIME. I AM WONDERING IF THE PART IN MY CAR COULD HAVE BEEN A PIECE THAT WAS PART OF THE RECALL. I DISCOVERED THIS BROKEN LATCH WHILE OUT SHOPPING WHEN RETURNING TO MY CAR AND HAD TO DRIVE HOME HOLDING MY DRIVERS SIDE DOOR. THE STICKERS ON THE PART IDENTIFY THE PART AS FOLLOWS. 4171412002 12023 17:45 037 6761 BL84 78219A65 AB31T3 FD LH MIC (STONE) MODULE FOR FORD 32

NO ACTION YET ON A SAFETY RECALL ISSUED 8 MONTHS AGO- WHATS THE [XXX] HOLDUP? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

BRAKE HOSE CONNECTOR FOR FRONT BRAKES IS NOT ALLOWING FLUID TO FLOW BACK TO MASTER CYLINDER. THIS CAUSES BRAKES TO REMAIN APPLIED AND HEATING UP. TEMPERATURES PREDICTED BY FORD DEALER (SHANE AT BOB ALLEN FORD, OVERLAND PARK, KS) PREDICTED TO BE AS HIGH AS 1200 DEGREES FAHRENHEIT. POTENTIAL FOR FIRE IS HIGH AND BRAKES, ROTORS AND CALIPERS ARE RUINED. WAS NOTICED IMMEDIATELY BY DRIVER OF VEHICLE. NOT A DELAYED ISSUE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT A TIME FRAME FOR THE PARTS TO BE AVAILABLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN ADDITIONAL LETTER WHEN PARTS WERE MADE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE RECALL REMEDY PART WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR WAS PARKED WITHOUT THE ENGINE RUNNING. FOR NO EXPLAINABLE REASON, THE REAR WINDOW ON THE LIFT GATE EXPLODED. IT WAS PARKED ON A CITY STREET.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM; GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN INTERIM LETTER WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED FROM THE VENTS THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED; HOWEVER, THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO GET A SECOND OPINION SINCE THE FIRST DEALER WAS UNABLE TO DETECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

A FORD REPRESENTATIVE WILL BE WITH YOU SHORTLY. [XXX] SAYS: HELLO [XXX]. MY NAME IS [XXX] HOW CAN I HELP YOU? [XXX] SAYS: I NEED INFORMATION REGARDING MY VEHICLE'S RECALL #16S41 [XXX] SAYS: I CAN PROVIDE INFORMATION FOR RECALL 16S41 FUEL DELIVERY MODULE FLANGE REPLACEMENT. ON YOUR VEHICLE, THE FUEL DELIVERY MODULE MAY DEVELOP A CRACK IN THE FUEL SUPPLY PORT, WHICH COULD RESULT IN A LEAK. IF A LEAK IS PRESENT, YOU ARE LIKELY TO DETECT A FUEL ODOR AND/OR VISIBLE FUEL ON THE GROUND UNDER THE FUEL TANK. AS A RESULT FORD HAS RELEASED THIS RECALL TO REPAIR THE ISSUE. THE PARTS FOR THE RECALL ARE NOT YET AVAILABLE BUT YOU WILL GET A LETTER IN THE MAIL TO UPDATE YOU ON WHEN THEY BECOME AVAILABLE SO THAT YOU CAN SCHEDULE AN APPOINTMENT AT A FORD DEALER FOR THE FREE REPAIR. [XXX] SAYS: DO YOU HAVE ANY ADDITIONAL QUESTIONS? [XXX] SAYS: SORRY MEANT TO BE MORE SPECIFIC; I KNOW ALL OF THE ABOVE BECAUSE I'VE BEEN ON THE PHONE THIS MORNING WITH BOTH MY LOCAL DEALER AND FORD CUSTOMER SERVICE. FCS TOLD ME THE PARTS ARE TO BE MADE AVAILABLE THE SECOND QUARTER OF THIS YEAR (FROM NOW UNTIL JUNE) AND I TOLD HIM THAT WAS UNACCEPTABLE BECAUSE WE RECEIVED THE INITIAL RECALL LETTER IN DECEMBER AND IF I HAVE TO WAIT UNTIL JUNE FOR THE FDM BRACKET THAT MAKES THE VEHICLE POTENTIALLY UNSAFE FOR ME AND MY FAMILY [XXX] SAYS: I WANT SOMEONE HIGHER UP TO TALK TO REGARDING THIS BUT FCS TOLD ME HE DIDN'T HAVE AN EMAIL OR ADDITIONAL PHONE NUMBER TO CALL, THAT'S WHAT I NEED - I NEED TO ELEVATE THIS COMPLAINT HIGH

I HAVE TRIED YOUR PHONE NUMBER AT LEAST 4 TIMES THROUGHOUT THE DAY AND IT RINGS 20 TIMES AND THEN GOES TO A BUSY SIGNAL. YOU ARE ABOUT AS ORGANIZED AS THE FORD MOTOR COMPANY! PLEASE CALL ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE ACTUALTRUNK OF THE SUV DOES NOT OPEN ON A CONSISTANT BASIS,YOU HAVE TO USE THE LIFEGATE IF YOU WANT TO PUT OR TAKE OUT ANYTHING OUT THE TRUNK.

WHILE DRIVING AT ABOUT 35-40 MPH, THE VEHICLE SUDDENLY TURNED OFF. I COULDN'T HIT THE ACCELERATOR AND HAD TO COAST TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND BACK ON AGAIN, AND IT RESTARTED WITHOUT A PROBLEM. IT HAS DONE THIS TO ME A HANDFUL OF TIMES IN THE LAST 3 YEARS, BUT EVERY TIME I TAKE IT TO A MECHANIC, THEY CANNOT REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. THE FORD DEALERSHIPS OFFER TO "TAKE A LOOK AT IT" FOR A HIGH PRICE, AND CAN'T TELL ME WHAT'S WRONG EITHER. THIS IS EXTREMELY DANGEROUS AND COULD EASILY CAUSE AN ACCIDENT AT ANY GIVEN TIME. THERE IS CLEARLY A DEFECT IN THE ELECTRICAL AND/OR FUEL SYSTEM, BUT NO ONE CAN SEEM TO SOLVE THE PROBLEM. IN MY OPINION, FORD SHOULD ORDER A RECALL OF THE FORD ESCAPE TO ADDRESS THIS DANGEROUS PROBLEM. THERE ARE MANY ONLINE FORUMS STATING CUSTOMER COMPLAINTS AND ISSUES IDENTICAL TO THIS, ALL OF THEM STATING THAT NO ONE SEEMS TO BAD ABLE TO FIGURE OUT WHAT'S WRONG OR FIX THEIR VEHICLES. AS CONSUMERS, WE PAY A VERY HIGH PRICE FOR VEHICLES THAT WE DEPEND ON DAILY TO BE SAFE AND RELIABLE. FORD SHOULD STAND BY ITS PRODUCT AND FIX THIS DANGEROUS ISSUE TO ENSURE THE SAFETY AND SATISFACTION OF ITS CUSTOMERS.

RUST PROBLEMS IN THE REAR QUARTER PANELS BOTH SIDES DRIVER AND PASSENGER. THE DEAL I WENT TO TOLD ME UPFRONT FORD HAS HAD THIS PROBLEM WITH 2012 MODELS BUT WILL NOT REPAIR UNLESS RUST IS ALL THE WAY THROUGH THE PANELS. THIS IS DEFINITELY A MANUFACTURER'S PROBLEM AND SHOULD BE FIXED BY THE MANUFACTURER AT NO COST. I AM VERY DISAPPOINTED FORD WILL NOT FIX THIS PROBLEM. TAKE A LOOK ON THE ROAD NO VEHICLES HAVE RUST PROBLEMS THESE DAYS. EXCEPT FOR FORD. THEY EITHER USED THE WRONG PRIMER OR DID A POOR PAINT JOB. THEY SHOULD HAVE A RECALL ON THIS RUST PROBLEM AND FIX IT AT NO CHARGE.

FUEL IS LEAKING AT ALL POINTS CLAMPED TO BODY. FUEL LINE RUSTED OUT AT EVERY POINT THAT WAS CLAMPED TO BODY FROM ENGINE TO FUEL TANK. VEHICLE WAS NOT EXPOSED TO HARSH CONDITIONS. FUEL LINES NOT RUSTED OUTSIDE OF CLAMPS.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE CONTACT WAS UNAWARE OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN

TRUNK KEEP LOCKING UNABLE TO OPEN EITHER BY REMOTE OR MANUAL SWITCH..NOW HINDERING CHANGING OF BRAKE LIGHTS AND INDICATOR LIGHTS. NOW I AM DRIVING AROUND WITH A MALFUNCTION TRUNK THAT WON'T OPEN FOR MY BRAKE LIGHTS AND INDICATOR LIGHTS THAT NEEDED TO BE FIXED WHICH IS A SAFETY ISSUE. AUTO SHOPS I HAVE BEEN TO CAN'T GET IT OPEN TO FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT'S FOOT BECAME STUCK ON A PLASTIC PIECE THAT PROTRUDED OUTWARDS NEAR THE PEDAL. THE CONTACT WAS FORCED TO APPLY MORE PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,600.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER FILLING THE CAR WITH GAS THERE IS A VERY STRONG ODOR OF GAS IN MY GARAGE COMING FROM THE GAS FILL AREA OF THE CAR. THIS HAS HAPPEN THE LAST 4 MONTHS AFTER FILLING WITH FUEL. I FILL THE CAR ONCE A MONTH.

POWER STEERING STOPPED WORKING WHILE I WAS DRIVING OUT OF THE PARKING LOT. TOOK A LOT OF STRENGTH TO TURN THE WHEEL TO GET TO A SAFE PLACE TO STOP. VEHICLE WAS PURCHASED NEW NOVEMBER 2011. *TR

I HAVE OWNED THIS ESCAPE FOR A LITTLE OVER 5 YRS (OUT OF WARRANTY). I JUST NOTICED THIS WINTER THAT THE PAINT WAS BUBBLING AND PEELING OFF THE REAR PASSENGER SIDE FENDER. THE INNER FENDER WELL (SAME SIDE) - THE METAL IS WARPED AND RUSTED. THE LIFT GATE ON THIS VEHICLE HAS STARTED TO RUST AT THE LOWER SEAM. RUST IS VISIBLE. I THINK FORD MOTOR COMPANY SHOULD STEP UP TO THE PLATE AND FIX/REPAIR THIS FLAW. IT IS DEFINATELY A DEFECT OR POOR WORKMANSHIP.

POWER STEERING FAILED 3 TIMES IN 3 HOURS. TWICE WHILE DRIVING ON CITY STREEETS, ONCE LEAVING A PARKING SPOT

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUMES INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER HELD THE VEHICLE AND WOULD NOT RELEASE IT DUE TO THE FAILURE, WHICH WAS RELATED TO THE RECALL. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS RE-ENGINEERING THE PART. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED AND RELEASED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING FOR THE PART TO BE SENT TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/17 LJ THE CONSUMER STATED THE FUEL LEAK WAS REPAIRED. THE VEHICLE WOULD ALSO IMPROPERLY SHIFT AND SHUTTER ON ACCELERATION AS IF IT WERE GOING TO STALL. UPDATED 08/30/2017 *JS

BACK WINDOW SHATTERED IN GARAGE OVERNIGHT.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING 40 MPH, THE TRACTION CONTROL AND ABS WARNING INDICATORS REMAINED ILLUMINATED. IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

I WAS NEVER NOTIFIED OF THE RECALL OF MY FORD ESCAPE. THE VEHICLE ENGINE CAUGHT FIRE AND WENT THRU THE DASHBOARD AND THE CAR WAS DESTROYED. I HAD BEEN PAYING A YEAR FOR THIS AUTO AND NOW HAVE TO BUY ANOTHER. I CALLED FORD AFTER THE FIRE TO COMPLAIN AND THAT'S WHEN I LEARNED OF THE RECALL. I LOST MY CAR AND MY PERSONAL BELONGINGS. I WANT TO BE COMPENSATED FOR THIS LOSS. THE VEHICLE WAS PARKED AT THE TIME.

I WAS SITTING AT A STOP LIGHT, AS I ACCELERATED TO TURN LEFT, THE CAR LOST ALL ACCELERATION AND MADE A THUMPING NOISE. I PUT THE CAR IN PARK SHUT OFF THE ENGINE AND IT STARTED AND THEN ACCELERATED. THE CAR BEHIND ME WAS DRIVING WHEN MY CAR STOPPED AND HE WAS BEEPING AT MY CAR. IT WAS LUCKY THAT HE WAS PAYING ATTENTION AND QUICKLY STOPPED AS THIS WAS VERY UNEXPECTED AS I WAS ACCELERATING AND NOT BRAKING TO CLUE HIM INTO STOPPING. ON THE WAY HOME I WAS TURNING LEFT AGAIN ONTO ANOTHER ROAD AND THEN WAS DRIVING STRAIGHT AHEAD AND WHILE DRIVING THE CAR LOST ALL ACCELERATION AGAIN AND WOULD NOT MOVE. THE ENGINE WAS ON AND IT WAS MAKING A THUMPING NOISE AGAIN. THE WRENCH LIGHT WAS ON. IT WAS FRIGHTENING AS THE CARS BEHIND ME WERE AT FULL SPEED, AT LEASE 30MPH AND MY BRAKE LIGHTS WERE NOT ON AS I WAS TRYING TO ACCELERATE AND THE CAR WOULD NOT MOVE. THE CARS DRIVING AT FULL SPEED HAD TO QUICK GO INTO THE NEXT LANE TO AVOID HITTING MY CAR. IT WAS VERY FRIGHTENING. I QUICK PUT THE BRAKE ON SO THE BRAKE LIGHTS WOULD BE SEEN AND THEN THE FLASHERS. I SHUT THE ENGINE OFF AGAIN AND IT STARTED UP AND THEN ACCELERATED. I AM GOING RIGHT TO THE DEALERSHIP IN THE MORNING AS THAT IS VERY DANGEROUS. I JUST GOOGLED THE THROTTLE AS THAT IS WHAT THE WRENCH WARNING LIGHT STOOD FOR IN THE MANUAL AND I AM SEEING THIS HAD BEEN A FORD ISSUE THAT SHOULD HAVE BEEN RECALLED. I AM VERY DISAPPOINTED IN FORD AS THIS IS A VERY DANGEROUS AND SERIOUS PROBLEM. I SHOULD HAVE BEEN NOTIFIED. I GET MY OIL CHANGES AT FOR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. UPON ATTEMPTING TO START THE VEHICLE, THERE WAS A STRONG HESITATION AND STRONG FUMES ENTERED THE VEHICLE. A MECHANIC STATED THAT THERE WAS NOT ENOUGH FUEL TRAVELING THROUGH THE SYSTEM AND THAT THE DEALER SHOULD PERFORM FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS INSPECTED, BUT NOT YET DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.

TWO DAYS AGO I WAS DRIVING DOWN THE HIGHWAY AT NIGHTTIME, ALONE. I WAS THE ONLY VEHICLE IN SIGHT, AND THEY WERE NO OVERPASSES ANYWHERE NEAR ME. AS I WAS DRIVING, OUT OF ABSOLUTELY NOWHERE MY REAR WINDSHIELD EXPLODED. GLASS WENT FLYING EVERYWHERE, EVEN TO THE POINT OF HITTING THE FRONT SEAT. I HAD NO IDEA WHAT HAPPENED, I THOUGHT SOMEONE MAY HAVE THROWN A BRICK THROUGH MY WINDOW. LUCKILY I HAD MY WITS ABOUT ME ENOUGH TO PULL OVER AND SEE WHAT IT HAPPENED. I EXAMINED MY VEHICLE AND NOTED THAT THERE WERE NO ROCKS AND STILL NO OTHER VEHICLES OR PEOPLE IN SIGHT. THERE WAS NO REASON FOR THIS WINDOW TO HAVE EXPLODED; IT HAPPENED COMPLETELY ON ITS OWN. IF I HAD A DOG OR CHILD IN THE BACKSEAT, THEY COULD HAVE BEEN KILLED. I WAS DRIVING AT 120KM/HR, THE SHEER NOISE AND SHOCK OF THE INCIDENT COULD HAVE EASILY CAUSED ME TO BE IN A FATAL ACCIDENT. I WAS LUCKY THAT I REACTED THE WAY THAT I DID, BUT MANY PEOPLE WOULDN'T HAVE. GLASS SHARDS WERE ALL OVER MY CAR. THEY FLEW TO THE FRONT SEAT. THEY CAME OUT AT SUCH A SPEED THEY EASILY COULD HAVE BLINDED OR CUT SOMEONE. THIS IS A COMMON PROBLEM WITH FORD SUVS! THERE ARE MULTIPLE NEWS REPORTS AND YET FORD HAS DONE NOTHING AS OF YET! *TR