2011 Ford Escape complaints

I was driving down the road a couple months ago and my steering would go out randomly and then kick back on and some times it would kick off and I would have to pull over and turn the car off and turn it back on and it would start working again. There has been a couple times I would be driving down the highway and it goes out. Now the power steering is out completely. I see that other vehicles like my are being recalled and my car doesn’t I’m confused. It’s very dangerous, considering I will have a child soon and won’t drive this vehicle with my child

Power steering gave out while driving down highway. Checked out by mechanic and no cause found. This vehicle has a recall involving the steering torque sensor, specifically to vehicles manufactured in the Kansas plant....BUT only a specific group that were assembled during a specific time frame ending September 11, 2010. My vehicle was assembled in the Kansas plant in January 2011....4 months after the affected vehicles. I believe my vehicle is affected by this and my torque sensor is faulty

The contact owns a 2011 Ford Escape. The contact stated while exiting a parking lot, the vehicle lost power steering functionality without any waring. The contact turned off and restarted the vehicle and the vehicle operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the power steering control module needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was 115,000.

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The contact stated that after restarting the vehicle, the power steering operated as needed. The vehicle was taken to the local dealer who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

I have lost power steering x 2 on the freeway, 70 mph. I had it in for repair at a Ford dealership, they said it was the alternator and repaired with new alternator. Started to loose power steering again, same situation. Now I read that there are hundreds of other people with similar problems, Ford has done a limited recall but has left the rest of us with no recourse. How can all of us get this information in mass before someone does get killed. There have been accidents and some injuries to those recalled, but nothing for the rest of us. Are we just to keep driving these unsafe cars? This is reportedly the EPS system. Ford says there should be a warning light, but mine has had no such warning lamps.

The contact owns a 2011 Ford Escape. The contact stated while driving 10 MPH from a stop light, the vehicle lost power steering functionality. The contact stated no warning light was illuminated. The contact pulled off the road and stopped the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering assist needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 155,000.

The contact owns a 2011 Ford Escape. The contact stated that while depressing the accelerator pedal, the vehicle would not properly accelerate. Additionally, while the vehicle was idling, the vehicle was shaking abnormally, with an abnormal burning metallic odor outside the vehicle. The vehicle was taken to the local mechanic who diagnosed that the ignition coil for cylinder #2 had melted and a computer failure also occurred. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 85,000.

The contact's son owns a 2011 Ford Escape. The contact stated while his son was driving 20-25 MPH, the power steering failed inadvertently, and the vehicle became extremely difficult to steer. The contact's son was able to continue driving by using physical strength to manually steer the vehicle. The contact's son pulled into a parking a lot and turned off the vehicle. The contact stated that the vehicle was restarted, and the power steering became operable. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) as the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 158,000.

Power steering will randomly stop working while driving. Appears to the same problem that is covered in NHTSA 14V284000 recall over a defective steering torque sensor, however my Escape appears be outside the date range for the recall that effected other 2011 Escapes.

The contact owns a 2011 Ford Escape. The contact stated while his wife was driving approximately 60 MPH, she felt the steering wheel was more difficult. The contact stated that his wife was able to drive the vehicle back to the residence where he turned the vehicle off and on, and the power steering functionality returned. The contact stated that the failure was an intermittent failure. The contact stated that his wife was not aware of any warning lights being illuminated during the failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000. The contact stated that they have contacted several dealers as well as Ford about the issues.

The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the steering wheel became wobbly without warning. The contact took the vehicle to an independent mechanic and the steering knuckle was replaced. Two months after the repair, the contact attempted to make a right turn at a stop light, but the steering wheel failed to operate without warning. The contact drove straight onto a median due to the failure. The contact was able to restart the vehicle and drove to a dealer. The vehicle was then diagnosed with steering sensor failure. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 190,000.

While driving the vehicle the power steering assist failed, causing the vehicle to become difficult to steer. There was no warning light or other sign of a problem before the assist failed. Driver was able to safely pull the car over (with some difficulty) without incident, but the car was not safely derivable. Car was towed to dealer, where they tried to reset the sensor. Upon test driving the steering assist worked for a short time, and then failed again. Diagnosis was a sensor failure. Dealer replaced the steering column (including a new sensor). Cost of repair $2,125.07 including parts, labor, towing and sales tax. This car is registered in my wife's name (Rebecca A Staffel)

The contact’s grandmother owns a 2011 Ford Escape. The contact stated that while his grandmother was starting the vehicle, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering assists sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 142,000.

The contact owns a 2011 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was 146,918. The VIN was unavailable.

My steering got heavy and hard to turn. Loss of power steering. I had a diagnostic done and my Torque sensor in my steering is bad. I know there is already a recall on the 2011 Ford Escape, but my Vin number wasn't on the list. Thank you

I AM A 79 YEAR OLD DISABLED MAN WHEN I STOPPED AT TH SPOKANE VA HOSPITAL THE DRIVER'S DOOR WOULD NOT UNLOCK. I TRIED EVERYTHING I COULD AND COULD NOT UNLOCK THE DOOR.TO GET OUT.EVEN THE KEY IS ONLY AN ELECTRIC SWITCH THERE IS NO MECHANICAL WAY TO OPEN THE DOOR. IF I HAD BEEN IN AN ACCIDENT AND THE CAR WAS ON FIRE I WOULD HAVE DIED. AS IS I HAD AN EXTREMELY DIFICULT TIME CLIMBING OUT OF THE CAR. I DROVE TO A FORD DEALER TO SEE IF THEY COULD FIX IT BUT THEY TOLD ME IT WOULD BE TWO OR MORE WEEKS BEFORE THEY COULD HELP ME. I ASKED THEM IF I HAD TO STAY IN THAT CAR FOR ALL THAT TIME.

Loss of power steering while driving the vehicle. No warning the steering just goes out while driving. No inspection done by anyone but available to be inspected. Definitely puts our family at risk while driving.

Subframe is rotted and its so common why does ford not doing anything on this

The contact owns a 2011 Ford Escape. The contact stated that while driving approximately 30 MPH, the power steering suddenly failed causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering shaft torque sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 127,609.

My wife was driving the car when the power steering went out. She was able to drive the car home. When I started the car later and used it the power steering worked. Later we drove the car to the pharmacy and when I started it there was no power steering. I shut the car off for a minute and then started it and power steering was back working. we took the car to a mechanic and the power steering worked while they had it and they could not find a problem. We are worried about driving it now because that seems like an unsafe situation. I know there was a recall for earlier models but our car seems to have the same issue.

MY LUG NUTS ON MY 2011 fORD Escape swelled up and had to be replaced because the caps broke off at a cost of$139.10

The contact owns a 2011 Ford Escape. The contact stated while driving 50 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park on the side of the roadway and restarted the vehicle. The contact was able to drive to her residence. The contact took the vehicle to an independent mechanic and was informed that the power steering fluid needed to be added to the vehicle. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 139,000.

The contact owns a 2011 Ford Escape. The contact stated that after turning off the cruise control to reduce the speed from 65 MPH to 60 MPH, the contact depressed the brake pedal to adjust the speed and then depressed the accelerator pedal to readjust the cruise control however, the vehicle failed to accelerate as needed. The contact then coasted to the side of the road and shifted the vehicle into park(P) then to drive(D), reverse(R) and then neutral(N) while depressing the accelerator pedal however, the failure persisted. There were no warning lights illuminated. The contact called Roadside Assistance who was unable to identify the cause of the failure. The vehicle was towed to a certified mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 44,000.

The power steering failed. There was a recall of 2011 Ford Escapes made in Kansas City for this issue (electrical power steering failure), but only for certain VIN numbers. I believe this was issues in 2014. This vehicle was not included in those VIN numbers. How can they be sure that they selected all the correct VIN numbers. I have seen reports on the internet from other Ford Escape Owners that state they same issue. Should the recall be extend to all Ford Escapes from the Kansas City plane for the years that were included in the original recall. They car is having to be towed for repairs since it is not safe to drive. I did contact Ford prior to making this complaint. They are sticking to the VIN number restriction that they said was approved by the NHTSA.

The contact owns a 2011 Ford Escape. The contact stated while her daughter was driving 55 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The driver was able to exit the highway and park the vehicle. The driver was able to restart the vehicle and continue driving to her destination. The contact's husband was able to drive the vehicle to the residence while continuing to experience the failure. The contact took the vehicle to an independent mechanic and was informed of the power steering torque sensor, the electronic power steering assembly, and the rack and pinion assembly failure. The vehicle was not repaired due to parts being on backorder. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The failure mileage was unknown.

Back in June, I took my vehicle to have it checked out. When I accelerate, the SUV would feel like it was dragging something under the tires and riding very rough and bumpy, actually the vehicle was shaking while driving, then it would stop when I slow down. Even when I turn off the engine for a few hours and then drive it, its fine. No warning lights on dashboard. Fred Beans replaced spark plugs, changed filters, cleaned throttle body, oil change. Now it 's doing the same thing. If I am idle in park with AC on for a few minutes, it does it. Sometimes after I fill it with fuel, it does it. As far as I am know, they never checked the fuel pump. SUV shakes for about 2 minutes then stops. It feels as though I am getting a flat in all tires.

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 128,700.

The contact owns a 2011 Ford Escape. The contact stated that after starting the vehicle the power steering malfunctioned and the steering wheel was difficult to turn in either direction. After turning off and restarting the vehicle, the power steering operated normally. The contact indicated that the power steering failure was intermittent and no warning lights were illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The local dealer was not notified. The failure mileage was 110,000.

The electric power steering failed several times while driving. Have to turn off and on the get it working again. It fails without warning while driving. Informed dealer and they stated don’t worry about it that it is not on recall. It is very dangerous to drive and happens without warning. This vehicle needs a recall to be able to fix this serious dangerous situation. I have to drive with kids in the car. This is a serious hazard to me and others. Other cars of this type and year has had recalls to fix the very same problem. Thank you

I found a piece of rusted metal on my garage floor. After having both my mechanic and the man who did earlier body work on this vehicle it was found that the shock tower is rusted. To the extent that the driver's side back wheel is leaning into the fuel line. Making my Escape unsafe to drive. There are many Youtube videos that discuss this problem. So, this is not an isolated case. This is a safety concern that should lead Ford to recall and repair the Escape that this affects.

I am the second owner of my 2011 Ford Escape Limited. I live in Michigan. The previous owner also lived in Michigan. I purchased this car January of 2021 from Sundance in St John’s. Recently we have had a noise coming from the rear passenger shock and I took my car to a Firestone to get it repaired. They made me aware of my shock rusting through the body and into my trunk panels. The car was deemed unsafe to drive at just less than 230,XXX miles. This car is just over 10 years old and has been beautifully maintained. I have all documents pertaining to maintenance and I recently spent $9000 dollars on this car from the dealership. Surely this isn’t an issue that started in just this last year as the entire frame where the shock was attached had rusted through. I frequently drive myself and my family around and this not only has been disruptive but could have easily caused harm if gone unnoticed. There was no warning light, there was no indication that it would fail, I am glad I caught it right away. Even July of 2021 I spent about 1.5K on repairs and it was not mentioned to me then that this could be an issue. This is not the kind of issue that happens over night. I am glad no harm was done to me or my family, but I feel cheated.

When I turn at slows down and stalls. Nearly cuts off

The contact owns a 2011 Ford Escape. The contact stated while driving at 50 MPH, he heard abnormal knocking sounds coming from the engine. The oil pressure warning light was illuminated. The contact pulled to the nearby gas station where an independent mechanic inspected the vehicle and informed the contact that the engine had thrown a rod and there were metal shavings in the engine oil. The contact stated the failure increased significantly while driving at 50 MPH. The contact veered to the side of the road and unlocked the doors. Another driver informed the contact that there there was a fire underneath the vehicle. The contact was able to extinguish the fire with a fire extinguisher. There were no injuries sustained. The contact stated upon towing the vehicle there was a significant amount of oil leaked from the oil pan onto the tow truck vehicle. The vehicle was towed to the dealer who diagnosed that the engine blew up and had shattered. The dealer diagnosed that the engine needed to be replaced and additional repairs needed to be completed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 151,000.

Power steering assist fault. Lost power steering intermittently then once pulling in to safe space lost all power steering. Available for inspection. Safety of myself and others in that I was driving on a busy road and lost the power steering. Car goes to mechanic on the 3rd. No other warnings besides the notification on the dash and the fast beeping.

The contact owns a 2011 Ford Escape. The contact stated that while starting the vehicle, the power steering assist failed with the traction control, and an unknown warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was 129,861.

Hood latch is stuck. Will not open.

The power steering goes out and you are unable to turn the wheel. It is very dangerous especially for my wife it’s happens at least once a week. When you turn the ignition off and turn it back on everything seems to reset.I noticed that there are some recalls on this problem with some of the 2011 Ford escapes I am hoping and assuming mine is covered under the warranty because it’s the exact same issue We have not had any inspection done yet I was just researching online what steps I could take and this site came up I would love for somebody from Ford to look at it

Got rear ended/t-boned in january 2022 at low rate of speed, started having issues for the first time since 2011, check engine light comes on periodically since the accident, power steering has gone in and out periodically since the accident, engine seems to stumble periodically since March 2022, AC has never worked since 2011, recently (june 3rd 2022) the tire pressure sensor light has come on despite air pressure being adequate in all 4 tires, took car to a collision specialist and they repaired cosmetic damages but cleared 3 codes and did not repair/resolve any of the actual issues affecting drivability and safety because they could not attribute it to the mechanism of accident, took the print out of codes in to my normal mechanic when I got the tires and oil changed June 3rd 2022 and he said if there were no active codes I would have to take it to the dealership, yesterday June 24th 2022 while waiting for a light to change the car pedals suddenly stopped working, car stayed idling at a stop while still in drive, would not work even when shifted into park, drive, or reverse, air still blowed, music still playing, a horrid smell started to fill the car, turned everything completely off and turned hazards on and waited for 2 minutes then turned the car back, car resumed working with tire pressure light still on and smell still coming out of engine. Car now smells constantly of putrid burning plastic/carpet and stumbles frequently, had the car stumbled while at a high rate of

Complete power steering failure

The contact owns a 2011 Ford Escape. The contact stated that the air bag warning light was illuminated upon starting the vehicle and remained illuminated while driving. The vehicle was taken to the dealer where they diagnosed that the front passenger’s side air bag sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The approximate failure mileage was 195,500.

The contact owns a 2011 Ford Escape. The contact stated while driving approximately 5-10 MPH and making a turn, the vehicle lost power steering inadvertently. There was no warning light illuminated. The contact continued to drive by using physical strength to steer the vehicle. The contact stated upon reaching her destination, she turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure recurred while driving. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the software for the power steering control module (PSCM) and the instrument cluster module needed to be updated, and the torque sensor signal needed to be replaced. The independent mechanic informed the contact that the failure was associated to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 128,000.

When I start My 2011 Ford Escape it randomly looses all power steering. I have to put car in park & turn it off, then back on & the power steering returns. This is very dangerous because what happens if I loose all steering while on the highway. Upon researching the problem I have found that a whole bunch of other 2011 Ford escapes have a recall for the exact same problem. I took my car to be inspected and diagnosed by the dealership I bought it from( it's the torque sensor) , they said however that my car isn't under the recall. It should be. This is a serious safety hazard. My dealership is willing to fix it but It will be a complete out of pocket expense that I can't afford right now. All of us other folks are having the exact same issues for the exact same car and we are not under recall.

Ultimately, what happened was a loss of steering control. I did not completely lose steering, but suddenly with no warning, my vehicle became very difficult to steer (required a lot of "muscle power" to turn the wheel. The vehicle is available for inspection if necessary.) Sudden loss of steering control is a pretty obvious safety risk! The problem has not yet been reproduced/confirmed by anyone as it just happened yesterday (3/21/2022.) I am doing research into whether there was a recall on my vehicle for this issue before we take it in for repairs. No inspections have been done by anyone yet. This happened at a lower speed (while turning into a parking lot, mid turn, at the point where you are letting your steering wheel recover and starting to pick up speed again, so I was probably going 10 - 15 MPH.) There were no warning lamps or messages prior.

When driving under 15mph the steering is hard to turn as if the power steering has gone out completely. When you turn the engine off then car is able to turn until it happens again.

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of electric power steering assist. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was 91,910.

When driving, the power steering goes out and you are not able to steer the car. It is very noticeable when I am making a right or left hand turn. You have to turn the steer wheel manually (a lot different from manual steering in older cars). When this happens, I put the car in neutral, turn the car off, restart the car, and put it back in drive. This temporarily fixes the problem. Very difficult to turn the wheel. It is extremely stressful and difficult to control the car at that point. I have not been in an accident yet and no bodily harm has been caused; however, I am hoping it doesn't ever happen. I was told by Ford that this is the Electric Power Steering Gear. There was a recall for Ford Escape 2011 and my VIN is not included. It should be as I am experiencing the same problems. There is no warning before this happens. It just happens and you cannot prepare for it. I would truly appreciate to be included in the recall as I do have a 2011 Ford Escape and I am experiencing the same problems/issues the other cars did that were included in the recall. As this was purchased as a used car, I was not aware of the possible recall and this problem. The date below only indicates the most current incident.

I TRIED TO GET FUEL LATE AT NIGHT IN WINTER WARNING AFTER WORK AND UPON DOING SO, THE NOZZLE AT THE GAS STATION WOULD NOT FIT PROPERLY TO FUEL THE TANK. GAS BEGAN TO LEAK OUT AS I WAS FUELING THE VEHICLE, SQUIRTING UP ONTO MY BODY AND CLOTHING. I DID NOT UNDERSTAND WHY THE NOZZLE DID NOT FIT, HOWEVER I NEEDED DESPERATELY TO GET GAS SO THAT I COULD RETURN HOME IN A MOUNTAINOUS AREA WHERE I LIVE. I TRIED FILLING THE GAS TANK SLOWLY TO NO AVAIL. THEN I PROCEEDED TO ANOTHER GAS STATION AS THERE ARE NOT MANY AROUND, AND AGAIN NOZZLE WOULD NOT ENTER THE TANK. THIS TIME I COULDN'T EVEN TURN ON THE PUMP. AFTER INSPECTING THE SITUATION, I COULD SEE THAT THE FUEL TANK AREA LOOKED AS THOUGH THE HOLE FOR THE TANK NO LONGER ACCEPTED NOZZLES, THE FUEL FILLER AREA SEEMED TO HAVE SLIPPED AND I NOW I AM UNABLE TO GET GAS AT ALL. THERE WAS NO WARNING- THIS JUST HAPPENED SUDDENLY, PUTTING ME IN A DANGEROUS SITUATION, WITH GASOLINE ON MY CLOTHING, FREEZING TEMPERATURES AND NEARLY STRANDED. LUCKILY I HAD ENOUGH GAS TO GET HOME, HOWEVER I CAN NOT FUEL MY TANK AND THIS COULD HAVE BEEN A DIRE STRAIGHTS EMERGENCY.

The contact owns a 2011 Ford Escape. The contact stated while driving at various speeds, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure. The contact was awaiting a response. The failure mileage was approximately 112,000. THE CONSUMER STATED THE TORQUE SENSOR FAILED AND WAS NOT COVERED BY THE RECALL 14S05, WHICH WAS EXPIRED.

Hello I am contacting you about my 2011 Ford Escape. Approximately January 14, 2022 I was driving on the freeway when my steering started to feel slightly rigid. I got off the freeway and pulled into a parking lot Where I attempted to maneuver into a space when my power steering went completely out .It appeared to be manual steering only. I had to slam on my brakes to keep from hitting the vehicle next to the space I was trying to park in. There was no warning prior to this event. I contacted Ford who opened a case. I explained I had found on the Internet this had been recalled however my VIN number was not in the recalled numbers. The dealer told me they charged $140 an hour to diagnose plus if it was not covered that is additional .The Ford representative advised me to take it to the dealer to be inspected. The dealer confirmed there is a power steering failure and it DID need to be replaced however it was going to be at my cost as it was not covered under the recall. This amount is close to 800.00 The dealer has had my vehicle since January 21st almost 3 weeks now. They have not provided or offered a vehicle while I wait. They advise me they are waiting on parts and they would call me when they have completed the repairs after my second call for an update. I also have a recall I was contacted about which they are going to take care of at the same time. The case number Ford assigned me is as follows CAS34964338 I am very fortunate I was able to get off of the freeway before

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the power steering assist failed and the steering wheel locked up. The contact restarted the vehicle to correct the failure. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 182,479.