2021 Ford Edge complaints

I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every station and I would have to manually trickle the gas in. Then again a year or two ago it started tripping again and they replaced it. I've also had various rattling noises that start out of no where and persist. My moon roof even came from the factory missing pieces that had to get installed only a month after I had the vehicle. The roof is starting to rattle again this year. I have identified that by rolling the sun shade open and closed and finding with the shade opened and rolled up, the rattling stops.

In April of 2025 I got my normal oil change and I mentioned to the technician that the car seems to be jerking more than usual when I start trying to accelerate. They mentioned that the car needed the coolant flushed out and that could be contributing to the issue. I had it done in June. It was not causing the issue but the jerking got worse. So this month, August 2025, I took the care to Aamco Transmissions and Total Car Care. They did a full systems and diagnostic courtesy check and determined that I need my transmission replaced or rebuilt which is at least $7k. This is a 2021 Ford Edge. I am the only owner. I have 71k miles on the car and never thought that I would have to fully replace a transmission in 4 years.

Front crash assistance unavailable. Camera not working. No auto dimming available either.

The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.

I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.

The contact owns a 2021 Ford Edge. The contact stated while driving 30 MPH on a decline, the RPM increased quickly; however, the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission and ABS control module. The contact was informed that the transmission needed to be either rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 38,000.

I am filing this complaint regarding a serious transmission issue with my 2021 Ford Edge. The vehicle exhibits shuddering and hesitation during acceleration, which presents a potential safety hazard in daily driving conditions. I brought the issue to a Ford dealership, and they confirmed that the problem is either a defective transmission or a failing torque converter. Despite the vehicle being relatively new and not yet paid off, I have been told that repairs may not be covered under warranty, potentially leaving me with thousands of dollars in out-of-pocket costs. This issue is deeply concerning, not only because of the financial burden but also due to the apparent pattern of similar problems in previous model years of the Ford Edge, which leads me to believe that Ford may have been aware of this design or manufacturing defect and failed to resolve it in newer models. A transmission failure or torque converter malfunction at speed could result in a loss of vehicle control, increasing the risk of a crash or injury. Given the number of similar reports online and in consumer forums, I urge the NHTSA to investigate this issue thoroughly and determine whether a recall or broader corrective action is warranted. Thank you for your attention to this matter.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 124,000.

While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.

The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.

See attached document for complaint.

Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.

The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.

I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common component used on many different Ford models. I'm not aware of any work stoppage or surge in vehicle demand that would account for the part shortage.

While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked

Faulty torque converter causing transmission failure. This seems to be a common issue with Ford Edge at the 70k mile mark.

The contact owns a 2021 Ford Edge. The contact stated while driving 45 MPH, the sunroof glass exploded without impact, sending glass into the cabin of the vehicle. There was no injury sustained. The vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. The contact stated that the sunroof glass was not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that when the vehicle was started, there was an engine misfire. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was coolant intrusion in cylinder #3 and that the head gasket was leaking. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched and found an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was unknown.

[XXX] [XXX] As you can see in the links above this has been a issue with the purge valve for the Edge . this problem is so ignorable to the driver because they will junk the car and resale it. I cant because i signed papers to buy this Edge I could have did another lease. I decided to buy my this Edge 2021out of 4 Edges Ive leased and this one I should have not bought my(2021). Buying this one with low miles 22,335, and at the most ten days later this particular part (purge valve) not even an opportunity to shop around for a extended warranty went bad. Its not only a problem for ford but then the Lincoln Nautilus that vehicle shows it holds its value $30,000 or more I also consider this vehicle as well during my purchasing process. I convinced my sister to lease her second Corsair 2024. And family of dedicated ford owners ford 150's its hard for me to not tell them this is and issue. my mother scheduled her appointment weeks down late August 2024 for recall her 2021 and the purge valve. The purge valve should have extended the recall to 2021's Edge and others. Im out diagnostic fees, labor, to fix it almost $900.... that is ridiculous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Edge. The contact stated while driving at an undisclosed speed, there was an abnormal banging and slamming sound coming from the vehicle while turning right or accelerating from a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V011000 (Power Train) however, the VIN was not included. The local dealer was contacted; the vehicle was diagnosed, and it was determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 78,491.

The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.

Car passed 100,000 and at 104,000 I got a "Service Car Soon" warning with a wrench. About a mile later, the RPMs started revving hard (at 6) so I slowed to 60 mph getting it to 4 RPMs. I drove maybe 100-150 more miles when it died at the Denver Int'l Airport. After hauling it back to Oklahoma, the Kissee Ford dealer in Claremore said that the transmission was blown.

See attached document for complaint

The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.

The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.

I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to come to a full stop. The shop confirmed that the accident would not have damaged the brakes.

SINCE I BOUGHT THE CAR LAST YEAR I BEEN AT THE DELAERSHIP MORE THAN 3 TIMES ALREADY COMPLAINING ABOUT THE SCREEN AND THE TWO ON THE BACK OF EACH SEAT . THE MAIN SCREEN FREZEES ALL THE TIME NOT ALLOWING ME TO USE THE CAMERAS NOR GPS ETC. THE TWO AT THE BACK ARE 24/7 ON . DEALERSHIP STATES FORD HAS NO IDEA HOW TO REAPIR THE VEH . THAT I SHOULD WAIT AND THEY IGNORED MY PETITIONS FOR MY WARRANTU AMD PACKAGES INFORMATION ALONG WITH ANYTHING IN WRITING . THEY JUST CALL .. NO PAPERWOK .

Seat belts are jammed and wont come out, thr electric component of the chair movies on it's own

The contact owns a 2021 Ford Edge. The contact stated while driving 50-55 MPH, the front passenger’s side mirror detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the passenger’s side mirror assembly needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 40,000.

The contact owns a 2021 Ford Edge. The contact stated while stopped at a car wash, the vehicle independently shifted out of neutral into reverse, without warning. The contact depressed the brake pedal and the vehicle stopped. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 19,000.

Sunroof exploded suddenly driving 25 mph shards of glass going everywhere

My 2021 Ford Edge SEL with 22,000 miles on it, bought new less than 2 years ago, would intermittently show a warning notification on the dash saying “AWD temporarily disabled”. The car drove different when the warning came on. It was slow to accelerate and more difficult to turn. It happened twice in a span of 2 months. I brought it to the dealer and they diagnosed it as a “faulty rear differential”. They told me this is a known Ford issue and directed me to a service bulletin put out by Ford regarding this issue stating Ford is aware. My car did not have normal warning signs- no noises, no vibration, no smell, and I would have never known something was wrong if the warning didn’t pop up those two random times. I was told if the equipment failed while driving, the car could’ve seized up and wouldn’t move. They acknowledged that this is a real safety concern as there were no issues with the car except when the AWD disabled itself temporarily. The car drove normal when it started working again not long after. My car will have been at the dealer 6 days by the time I get it back, estimating about $1500 in repairs (thank you warranty). The car is serviced and maintained regularly and well cared for. This should NOT have happened and put mine and my family’s safety at risk.

2021 Edge- 2 week old car and when braking, car started to shake and there was a thumping voice. I got home, barely, to find the brake pads loose on the driver side rear. It was towed to the dealer and found to have a loose caliper that needed to be replaced and fixed.

When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.

1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?

THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.

The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.

Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.

IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.

FORD DID AN OVER THE AIR UPDATE CLAIMING TO FIX A REAR DISTORTION CAMERA… I TOOK TO DEALERSHIP (SARASOTA FORD TO FIX) THAT OVER THE AIR UPDATE CAUSE MY FRONT FORWARD CAMERA TO NO LONGER WORK.. MY VEHICLE IS NOW OVER A YEAR OLD AND I HAVE BEEN MAKING PAYMENTS… I HAVE 4 CASE NUMBERS, SPOKE WITH PLENTLY OF MOTHER FORD PEOPLE PLUS ITS LIVED AT THE DEALERSHIP … THEY HAVE NO FIX… AND THEY MAKE SURE THEY RELEASE MY CAR AT THE 5 DAY MARK, SO I CANNOT GET A BUY BACK…. I WAS DENIED A BUYBACK BC MY VEHICLE WASNT THERE “LONG ENOUGH” REALLY? THERE IS MANY MANY FOLKS WITH SAME ISSUE…. THIS IS A DANGER ISSUE WHEN U CANNOT SEE WHAT IS INFRONT OF THIS CAMERA BC IT STOPPED WORKING… I PURCHASED A 56K PLUS CAR AND NO ONE WILL HELP ME… PERHAPS A CLASS ACTION SUIT TO BUY BACK OR FIX THIS ISSUE?

There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.