CONSUMER PAID FOR ABS BRAKES, AND THE VEHICLE CAME WITH STANDARD BRAKES. DEALER STATED IT WAS A MISPRINT. CONSUMER FEELS VEHICLE MAY NOT STOP PROPERLY IN AN EMERGENCY.*AK
2002 Ford Crown Victoria complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
CONSUMER COMPLAINS OF A DEFECT AND VIBRATION IN THE DRIVE SHAFT ASSEMBLY. THE DRIVE SHAFT ASSEMBLY HAS BEEN REPLACED TWICE AND THE DIFFERENTIAL ASSEMBLY WITH NO FAVORABLE RESULTS. *JG
VEHICLE HAS STANDARD BRAKES, BUT CONSUMER PAID FOR ABS BRAKES. CONTACTED DEALER, AND THEY STATED IT WAS A TYPOGRAPHICAL ERROR. *AK CONSUMER IS REQUESTING A REFUND OR A NEW VEHICLE.*YH
WHILE DRIVING 2 MPH AND WITHOUT WARNING, VEHICLE ACCELERATED ON ITS OWN ABOUT 15 MPH, RESULTING IN AN ACCIDENT. DEALER HAS BEEN NOTIFIED ABOUT PROBLEM ON OTHER OCCASIONS, AND VEHICLE HAS NOT BEEN SERVICED.*AK *YH
WHILE TRAVELING ON HIGHWAY BRAKE PEDAL PULSATES AND VEHICLE VIBRATES.*AK
STEERING WHEEL/COLUMN IS NOT PARALLEL TO THE DRIVER. IT IS SLANTED SO THAT YOUR LEFT HAND IS FORWARD OF YOUR RIGH HAND,THEREBY GIVING THE PRECEPTION THAT YOU ARE AIMED/DRIVING TOWARD THE RIGHT SIDE OF THE ROAD. CHECKED ALL CROWN VICTORIA'S ON DEALER LOT AND THEY HAD SIMILIAR SETUP AND IN SOME VEHICLES THE SLANT WAS MORE THAN IN OTHERS. ALSO, IN SOME VEHICELS THE DRIVERS SEAT WAS OFF-SET FACING TOWARD THE RIGHT SIDE OF THE CAR. I CONSIDER THIS A SAFETY ISSUE BECAUSE IT COULD LEAD ONE TO OVER STEER OR OVER CORRECT DUE TO THE MIS-PRECEPTION OF WHERE THE VEHICLE IS ACTUALLY BEING GUIDED. SO FAR THE MANUFACTURER HAS NOT ADVISED ME OF WHY THE VEHICLE IS DESIGNED THIS WAY, BUT AGREES THAT IT WAS BUILT LIKE THIS FOR SOME REASON. HAVE NOT BEEN ABLE TO GET FORD ENGINEERS TO TELL WHY THEY DESIGNED THE STEERING COLUMN THIS WAY. LOCAL DEALER SERVICE CENTER HAD ADJUSTED MY VEHICLE'S STEERING COLUMN TO BE MORE PARALLEL TO ME, BUT IT IS STILL SLANTED AND AT TIMES MAKES STEERING A LITTLE CONFUSING. *AK
FORD HAS STOPPED INSTALLING SPLASH SHIELD (P/N FSVY*8327*A) UNDER MOTOR OF CROWN VICTORIA. THIS CAUSES THE FAN BELT TO COME OFF WHEN IT IS RAINING. CAR LOSES ALL ACCESSORIES INCLUDING POWER STEERING/ ALTERNATOR, AND WATER PUMP. CAR CAN NOT BE DRIVEN OVER 4 BLOCKS DUE TO OVERHEATING. THIS WILL PLACE ELDERLY PEOPLE ON SIDE OF ROAD IN RAIN (OR THEY WILL CRASH BECAUSE THEY WILL NOT BE ABLE TO TURN THE CAR WITHOUT POWER STEERING). *AK
BRAKES OPERATE ERRATICALLY, WHEN APPLYING BRAKES THEY ARE HARD TO PRESS AND PEDAL DOES NOT MOVE. *AK *JG
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Ford Crown Victoria → · Every Crown Victoria year → · How the figures are calculated →