1997 Ford Contour complaints

CONSUMER HEARD A CRUNCHING SOUND. DEALER FOUND 2 STUDS WERE CRACKED ON LEFT FRONT WHEEL. AT THIS TIME, FRONT RIGHT SIDE HAS ONE CRACKED STUD. *AK

TRANSMISSION GEARS HAVE DETERIORATED. DEALER IS REPAIRING VEHICLE.*AK

CONSUMER TOOK VEHICLE TO DEALERSHIP/MECHANIC FOR A "ROARING" NOISE COMING FROM FRONT END. THIS NOISE WOULD BECOME LOUDER WITH SPEED. DEALER STATED THAT PROBLEM WAS WITH BEARINGS OF VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *AK

WHEN DRIVING VEHICLE WOULD HESITATE. WATER TEMPERATURE GAUAGE WOULD FLUCTUATE. TOOK VEHICLE TO DEALERSHIP. INFORMED BY MECHANIC A TSB WAS SENT BY MANUFACTURER ON CAUSE OF PROBLEM. SEEMED THAT COMPUTER CHIP CAUSED VEHICLE TO HESITATE. MECHANIC REMOVED BATTERY CABLE & LET VEHICLE SIT FOR AWHILE BEFORE REHOOKING CABLES. THIS CAUSED COMPUTER CHIP TO RESET ITSELF. *AK

IN COLD WEATHER IT IS IMPOSSIBLE TO SHIFT FROM PARK TO REVERSE. CONSUMER HAS TO RESORT TO A SREW DRIVER TO HELP SHIFT, VEHICLE AT DEALER SINCE DECEMBMBER 28, 2000 TO REMEDY PROBLEM. *AK AUTOMATIC TRANSMISSION SHIFTS BUT KNOB ROTATES AND SHIFT BINDS STILL. *SLC

WIRES ARE FUSED TOGETHER AND SHORTED OUT. NO FUSE OR CIRCUIT BREAKER OPENNED. FIRE WENT OUT WHEN THE KEY WAS TURNED OFF. *AK

TEMPERATURE GAUGE DIDN'T WORK ALL THE TIME. CAR OVERHEATED, TOOK CAR TO PEP BOYS THEY COULDN'T FIND ANYTHING WRONG, PAID FOR RADIATOR SERVICE. ABOUT 5 DAYS LATER CAR OVERHEATED AND BLEW A HEAD GASKET. TOWED CAR HOME. 2000 MILES OVER WARRANT. WHAT TO DO?*AK

I ONLY HAVE 2 SPEEDS ON MY HEATER BLOWER,LO AND 2. I ALSO HAVE HAD SMOKE COMMING FROM UNDER THE DASH OR FROM A HEATER VENT WHEN THE HEATER HAS BEEN ON. WHEN I GO OVER A BUMP REGARDLESS OF HOW SMALL THERE IS A THUMP SOUND THAT COMES FROM THE TRUNK AREA. THE SUSPENSION SYSTEM SEEMS TO HIT REALLY HARD WITH ANY KIND OF BUMP IN THE ROAD. I ALSO HAD TO HAVE THE HEADLIGHT SWITCH ASSY FIXED ACCORDING THE RECALL BECAUSE OF TAILLIGHT AND PANEL FAILURE.*AK

AC/HEATER SWITCH WHICH PREVIOUSLY FAILED (VERY SIMILAR TO EXISTING INVESTIGATION # PE00023) IN OCT 2000, HAS FAILED AGAIN. THE AC/HEATER SWITCH WILL INTERMITTENTLY FAIL TO ENGAGE THE HVAC SYSTEM AND WILL FAIL TO ENGAGE THE AC COMPRESSOR WHEN AN AC MODE IS SELECTED. THIS IS THE SECOND FAILURE OF THIS PART AND I NOTICED SEVERAL OTHER COMPLAINTS ABOUT THIS PART IN THE DATABASE.

COMPRESSOR "FROZE-UP" WHICH LOCKED UP THE ENGINE AND WOULD NOT RUN. THE DEALER THAT I TOOK MY CAR TO, SAID THAT THEY HAD HAD OTHER CONTOURS WITH THE SAME PROBLEM. I WAS FORTUNATE THAT I WAS STOPPED, AT MY SISTER'S HOUSE AND NOT ON THE ROAD. I HAD JUST TRAVELLED 130 MILES, WHEN THE CAR CRATERED. MY PROBLEM WITH THIS IS THAT IF FORD KNEW THE DESIGN WOULD RENDER THE ENGINE USELESS, IT WOULD BE A DESIGN PROBLEM. THERE'S NO WAY TO BY-PASS THE COMPRESSOR AS IT IS ON A PULLEY SYSTEM WITH ONE SERPENTINE BELT FOR EVERYTHING. MY BILL FOR REPAIRS IS IN EXCESS OF $800.00, OF WHICH THE COMPRESSOR IS OVER $500.00. PLEASE INVESTIGATE TO SEE HOW MANY CONTOUR OWNERS HAVE BEEN AFFECTED BY THIS PROBLEM. IT'S NO WONDER THAT ANOTHER EMPLOYEE OF ANOTHER DEALERSHIP WARNED ME TO GET RID OF THAT "THING" AS SOON AS YOU CAN. DOES NOT SPEAK WELL FOR FORD. IF YOU NEED ANYTHING ELSE, PLEASE LET ME KNOW. *AK

TRANSMISSION FAILED THREE TIMES WITHIN FOUR MONTHS. MAY 1ST, JUNE 26TH AND AUGUST 17TH/2000. EACH TIME TRANSMISSION HAS BEEN REBUILT. *CJ

EXTREME INSIDE SHOULDER WEAR ON THE FRONT TIRES HAS GONE UNDETECTED UNTIL ACTUAL TIRE FAILURE. ALIGNMENT HAS BEEN CHECKED 3 TIMES BY DIFFERENT SPECIALISTS AND I HAVE BEEN TOLD THAT THE FORD MONDEO (CONTOUR) AND FIESTA ARE WELL KNOWN FOR THIS DEFECT. I FEEL THAT THIS HAS VERY SERIOUS POTENTIAL AND NEED TO GET MY CONCERNS ACROSS TO THE FORD MOTOR COMPANY. I AM CURRENTLY LIVING IN EUROPE AND OBVIOUSLY THIS IS A EUROPEAN CAR. THE FRENCH FORD DEALERS ARE NOT ENTHUSIASTIC ESPECIALLY AS MY FRENCH IS NOT BRILLIANT. PLEASE HELP PROVIDE A CONTACT EITHER AT FORD US OR POSSIBLY FORD GB OR SOME EUROPEAN COMMUNITY AGENCY. MANY THANKS.*AK( DOT NUMBER: )

AC FAN / BLOWER SPEED SWITCH FAILED AT THE 3RD SPEED SETTING, REQUIRING THE ENTIRE CONTROL ASSEMBLY TO BE REPLACED.

REAR SUSPENSION CREAKING NOISE HAS BEEN PERSISTANT, "FIXED" 4 TIMES BY DEALER, YET PROBLEM PERSISTS; FUEL GAUGE FLOATS CANNOT SEEM TO BE FIXED (3 NEW GUAGES, 2 FUEL SENDERS, 1 NEW FUEL TANK & FLOAT). *AK

THERE WASN'T A DOT NUMBER ON MY TIRE AS FAR AS I COULD FIND, BUT WE HAD A FLAT TIRE, ACTUALLY, SOMETHING WENT THROUGH THE TIRE AND THE TIRE LOOKS ALMOST SHREDDED AT PLACES. (TIRESIZE: P20560R15)( DOT NUMBER: TIRE SIZE: P20560R15 )

THE WIRES TO THE A\C AND THE ALTERNATOR HAVE RECENTLY BURNED UP..COMPLETLY MELTED..I AM AFRAID THAT THE CAR IS GOING TO CATCH FIRE..ALSO IF YOU COULD LOOK AT MY WARRANTY THROUGH AUTO NATION YOU COULD SEE HOW MANY PROBLEMS I HAVE HAD WITH THIS CAR..IT'S OUTRAGOUS.. IF I DID NOT HAVE WARRANTY I DO NOT KNOW WHAT I WOULD DO..I WANT TO TRADE IT IN ALL THOUGH I HAVE ONLY HAD IT FOR ABOUT A YEAR IN A HALF..BUT I CAN'T AFORD TO KEEP FIXING IT....THANK YOU C.J STAFFORD. *AK

CONSUMER WAS TRAVELING ABOUT 65MPH ON EXPRESSWAY AND WARNING LIGHT CAME ON, VEHICLE WAS SMOKING. SHE PULLED OVER TO THE SHOULDER, AND PUT SOME WATER INTO VEHICLE TO GET HOME. SHE ONLY COULD DRIVE 10MPH ON THE ROAD AND VEHICLE STARTED LOSING OIL. SHE TOOK IT TO GARAGE, AND MECHANIC TOLD HER THAT CYLINDER BLOCK WAS CRACKED. CONSUMER CONTACTED FORD.*AK

TIRE CAUSED CAR TO PULL HARD TO LEFT AND SHIMMY IN STEERING. DEALER REPORTED TIRE WAS BAD BUT OFFERED NO HELP. I REPLACED ALL FOUR WITH NEW MICHELIN TIRES.*AK( DOT NUMBER: UNLNOWC TIRE SIZE: 205/70/15 )

CONSUMER EXPERIENCED VIBRATION WHILE DRIVING AND WAS ADVISED BY REPAIR SHOP THAT THERE WAS A FLAW WITH THE TIRE AND IT WAS REPLACED, CONSUMER IS NOTICING VIBRATION AGAIN AND FEELS THAT SAFETY IS COMPROMISED WITH THESE TIRES ON THE VEHICLE AND WANTS THEM REPLACED WITH ANOTHER BRAND. NLM

MY CAR WAS STILL UNDER WARRANTY WHEN MY AC WENT OUT BUT, FORD REFUSED TO MAKE REPAIRS AT THAT TIME.

THIS PROBLEM SEEMS TO BE THE SAME AS NHTSA ACTION NUMBER PE00023. THE FAN SWITCH AND HARNESS CONNECTOR SHOW BURN DAMAGE, A RELATED PROBLEM SEEMS TO BE THAT THE FUSE PROTECTING THE CIRCUIT DID NOT FAIL. THE FUSE SHOULD HAVE BURNED OUT WHEN THE CONNECTOR FAILED.

CONSUMER WAS DENIED RECALL REPAIR (00V-075) DEALERSHIP STATED VEHICLE DID NOT CONTAIN RECALL PART TO BE REPLACED. *MJS

THIS ITEM WAS COVERED ONCE UNDER MY ORIGINAL WARRANTY AND ONCE UNDER MY EXTENDED WARRANTY. NO SAFETY DEFECT LISTED. *AK

VEHICLE EXPERIENCED FAILURE OF THE MANUFACTURERS RECALL (99M03) ON SEVERAL OCCASIONS PRIOR TO RECALL NOTIFICATION. *MJS

MY CAR DIED, AFTER PULLING OVER I NOTICED SMOKE COMING FROM THE BACK LEFT SEAT. CALLED FIRE DEPT. THEY SAID REAR WIRE HARNESS CAUGHT ON FIRE. TOWED TO MATT FORD, BUCKNER, MO. OF WHICH THEY SAID THERE WAS NO RECALL, I CALLED FORD 1-800-392-3673 AND WAS TOLD RECALL 99M30 MIGHT COVER IT, BUT IT IS UP TO THE SERVIE MANAGER AT FORD. MATT FORD WILL NOT LOOK AT IT UNTIL MY INSURANCE ADJUSTER LOOKS AT IT. PLEASE HELP!!! COULD I GET A COPY OF THAT RECALL? AND HOW?*AK

WHEN I TRIED TO MAKE A SUDDEN STOP THE REAR WHEELS LOCKED, THE CAR SPUN ABOUT 90 DEGREES AND HIT A BRIDGE.AIR BAGS BOTH DEPLOYED, I WAS INJURED AND TAKEN TO A HOSPITAL. THERE WAS A RECALL OF THIS VEHICLE FOR THIS PROBLEM IN APRIL 2000 BUT I WAS NOT SENT A RECALL NOTICE. I RECEIVED A RECALL NOTICE ON 6-23-2000 AFTER COMPLAINING TO FORD; FORD DID NOT FULFILL THEIR OBLIGATION TO NOTIFY ME OF THIS SAFETY RECALL. MY COMPAINT IS TWO-FOLD: FIRST, FORD HAS PRODUCED A DEFECTIVE PRODUCT AND IS RESPONSIBLE FOR DAMAGES CAUSED BY THIS PRODUCT, AND SECOND, FORD FAILED TO NOTIFY ME IN A TIMELY MANNER ABOUT THIS DEFECT SO THAT I COULD HAVE THE DEFECT CORRECTED. I HAVE SUFFERED MINOR PERSONAL INJURY, VEHICLE REPAIR EXPENSES, ADDED INSURANCE PREMIUMS (FUTURE), TRIP INTERUPTION, AND LOSS OF USE OF THE VEHICLE FOR APPROXIMATELY 30 DAYS. WHEN I CONTACTED FORD BY TELEPHONE I WAS OFFERED KIND CONVERSATION BUT NO EXPLANATION FOR THEIR NEGLIGENCE, NO OFFER TO COMPENSATE ME FOR DAMAGES, AND NO OTHER CONTACT AT FORD WHO COULD RESPOND TO MY COMPLAINT.*AK

1. PARKING BRAKE SEIZED WITHOUT WARNING IN WET WEATHER WITH OUTSIDE TEMPERATURES BELOW FREEZING, ESPECIALLY WHEN PARKING BRAKE WAS LEFT ENGAGED FOR SEVERAL HOURS WHILE CAR WAS PARKED OUTDOORS. LEFT REAR WHEEL WOULD LOCK UP INTERMITTENTLY, CAUSING DIFFICULTY IN MAINTAINING CONTROL OF VEHICLE AND NEARLY CAUSING TWO ACCIDENTS. ALSO MADE ASCENDING ICY HILLS FROM A STOP VERY DIFFICULT, AS BOTH REAR WHEELS WOULD LOCK. THIS SOMETIMES CAUSED THE VEHICLE TO SLOWLY ROLL BACKWARD INTO PATH OF ONCOMING TRAFFIC. 2. TRANSMISSION SHIFTED ONLY AT VERY LOW ENGINE SPEEDS (LESS THAN 2500 RPM), CAUSING MUCH SLOWER THAN NORMAL ACCELERATION, AND EXCESS USE OF BRAKES WHEN DESCENDING LONG, STEEP GRADES. DRIVING WITH KNOWLEDGE OF PROBLEM ALLOWED ME TO AVOID SITUATIONS WHERE RAPID ACCELERATION OR EXTENDED PERIODS OF BRAKE USE WERE NECESSARY, BUT PROBLEM STILL REDUCED MARGIN OF SAFETY. BOTH THESE PROBLEMS WERE EVENTUALLY REPAIRED UNDER WARRANTY AFTER NUMEROUS DEALERSHIP DENIALS AND DELAYS. DATES AND MILEAGES OF COMPONENTS FAILURES ARE ESTIMATES, AND NOT EXACT. *AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

BACK SEAT BELT BASE CAME APART (ANCHOR). THESE BELTS CANNOT BE USED.*AK SEAT BELT WOULD NOT LATCH DUE TO SEAT BUCKLE FAILURE. *YH

VEHICLE EXCESSIVE TIRE WEAR DUE TO FRONT END ALIGNMENT PROBLEM. YH

RECAL 00V075000/REAR BRAKE VALVE: DEALER REFUSED TO HONOR RECALL BECAUSE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO BRAKE FAILURE. CONSUMER REGISTERED A COMPLAINT WITH MANUFACTURER. DEALER TOLD CONSUMER THAT REPAIRS WOULD NOT BE DONE UNTIL THEY GET THE APPROVAL FROM MANUFACTURER. *AK

SINCE THIS CAR WAS NEW I HAVE REPLACED THE REAR SIGNAL BULBS 3 TIMES MYSELF BEFORE BRINGING THE CAR IN FOR SERVICE. SINCE THEN I HAVE HAD THIS CAR AT THE DEALER NO LESS THAN 5 TIMES IN THE LAST 3 YEARS FOR SIGNAL LIGHTS. THEY HAVE REPLCACED THE BULBS 5 TIMES MOSTLY DRIVERS SIDE. REPLACED DEFECTIVE BULB SOCKETS AND POOR WIRING(LOOSE CONNECTIONS).I WAS TOLD THAT THE BULBS ON BOTH REAR SIGNALS WERE REPLACED THE LAST TIME AT THE DEALER.I ALSO NOTICED HEAT DAMAGE ON SOME OF THE SOCKETS.I REALLY DON'T THINK EVERYTHING IS OK.

CONSUMER STATES AUTOMOBILE WOULD NOT COME OUT OF GEAR. CAR WAS STUCK IN PARK. *AK

WIRING HARNESS MALFUNCTIONED/SHORTED OUT. ALSO, WHEN TURNING LEFT, VEHICLE MADE A KNOCKING NOISE. *AK

TOOK MY CAR IN FOR RATTLING WHEN DRIVING AND STEERING. THEY ORDERED TACK SHIELD AND BOLTS. TOOK IT BACK IN, THEY INSTALLED PARTS AND SAID IT DIDN'T FIX THE PROBLEM. HAD TO ORDER RACK AND PINION. KEPT THE CAR UNTIL THAT CAME IN AND INSTALLED IT. A FEW DAYS LATER IT STARTED SQUEALING AND SMOKING. TOOK IT BACK IN AND THEY SAID IT WAS LEAKING POWER STEERING FLUID BUT THEY DIDN'T KNOW WHY. THEY KEPT IT FOR A WEEK, DECIDED IT WAS A DEFECTIVE PART AND INSTALLED ANOTHER RACK AND PINION. GOT IT BACK AND IT WAS STILL RATTLING AND NOW IT HAS A LOW GROWL SOUND AT AN IDLE. TOOK IT BACK. THEY HAD TO REPLACE THE IDLER PULLEY AND THE RIGHT SWADE BAR LINK. THE GROWL IS STILL THERE BUT THEY'RE SAYING THAT IS NOW NORMAL. IT IS NOT NORMAL. IT WAS NOT THERE UNTIL THEY STARTED SCREWING AROUND IN THERE. THIS CAR IS A PIECE OF JUNK! *AK

ONGOING TRANSMISSION FAILURE. VEHICLE HAS HAD ITS 3RD TRANSMISSION REPLACEMENT. PLEASE PROVIDE FURTHER DETAILS. *AK

WHEN SHIFTING GEARS THE INDICATOR DOES NOT MOVE. *AK

CONSUMER STOPPED AT A GAS STATION. WHEN HE PUT HIS KEY IN THE IGNITION, BATTERY BLEW UP. *AK

AFTER DRIVING THROUGH PUDDLE, POWER STEERING ASSIST IS LOST, DRIVE BELT SQUEALS, AND IT BECOMES IMPOSSIBLE TO TURN STEERING WHEEL FOR SEVERAL SECONDS WHICH CAUSES LACK OF CONTROL. FORD HAS ISSUED A TSB ON THIS PROBLEM, BUT WILL NOT PAY FOR REPAIR. *AK

WHILE ADJUSTING HEADREST THE TOP PART BECAME LOOSE. CONSUMER WILL HAVE TO COVER THE METAL PART TO AVOID AN ACCIDENT. *AK

THE RIGHT FRONT HUB BEARING AND INTERMEDIATE SHAFT BEARING HAVE FAILED WITH ONLY 45,000 MILES ON THE VEHICLE. IF LEFT UNREPAIRED THE DRIVER COULD LOSE CONTROL OF THE CAR WHEN THEY CATASTOPHICALLY FAIL. *AK

VEHICLE WAS PARKED FOR ABOUT 5 MINUTES AND FIRE STARTED INSIDE VEHICLE TOWARDS THE REAR, AND WENT THROUGH THE FRONT. INSPECTOR CANNOT DETERMINE THE CAUSE OF THE FIRE. PLEASE PROVIDE FURTHER INFORMATION. *AK

HYDRAULIC CONTROL UNIT FAILED, CAUSING ERRACTIC PERFORMANCE OF ABS. CAUSE IS UNKNOWN. *AK *ML

THE WIRING, THAT RELAYS TO THE STARTER WHEN THE KEY IS TURNED ON IS FAILING, CAUSING THE BATTERY TO WEAR DOWN, AND STOP VEHICLE IN THE MIDDLE OF TRAFFIC. DEALER HAS BEEN CONTACTED. *AK

HI, WE HAVE HAD SO MANY PROBLEMS I CAN'T BELIEVE THAT FORD DOSEN'T RECALL THE 97 CONTOURS.WE ONLY HAD THE CAR 1 MONTH AND THE E.G.R VALVE TO THE EXHAUST MANIFOLD WAS REPLACED.THE P.C. VALVE HAS BEEN SERVICED 4 TIMES.THE EGR PRESSURE FEEDBACK /BACK PRESSURE WAS REPLACED.THE ROTOR ON THE BRAKES WAS CRACKED AND HAD TO BE REPLACED.WE HAVE HAD THE CAR IN THE SHOP A TOTAL OF 58 DAYS.WE TOOK THE CAR IN 5 TIMES TELLING THEM ABOUT THIS BURNING ODOR COMING FROM THE A/C VENTS. RECALL ABOUT WIRE HARNESS. THEY SAID COULD NOT VERIFY CONCERN. UNTILL MY HUSBAND TOOK IT FOR THE 4 TIME WHEN THE CAR WAS FULL OF THIS FOGGY SMOKE. HE MADE A SERVICE ADVISIOR COME OUT AND LOOK AT THE CAR FULL OF SMOKE.FOR THREE MONTHS 10-9-99 UNTILL PRESENT .WE HAVE HAD TO ENDURE HEADACHES VOMITING AND LOSS OF OUR VOICES BECAUSE THEY SAID THEY COULD NOT VERIFY CONCERN.WE NOW HAVE PICTURES OF NEGLECT OF THE SAFETY OF MY HUSBAND AND 5 CHILDREN. THE BURNED MELTED PARTS THEY SHOULD HAVE REPLACED BACK ON 10-9-99 IT TOOK UNTILL 1-22-00 AND AS OF RIGHT NOW 2- 10-00 ANOTHER DEALERSHIP HAS HAD THE CAR FOR 7 DAY'S. MAJOR DEFECTS WITH THE 97 CONTOUR.WE THINK THEY SOLD ALL THERE CNG CARS TO PEOPLE AND DIDN'T TELL THEM. I KNOW THEY SURE DIDN'T TELL US. 3 TIMES ON THE OIL CHANGE PAPER THEY MENTION ABOUT THE SELENOID.YOU DON'T HAVE THAT DONE WITH A OIL CHANGE.MAYBE YOU GUY'S CAN CHECK INTO IT? WHY ELSE WOULD OWNERS OF JUST THE 97 CONTOURS HAVE SO MANY PROBLEMS? CHECK YOUR T S B PAGES.PLEASE LET US KNOW WHAT WE CAN DO WE CAN'T TRU

FOUR REPAIR ATTEMPTS HAVE BEEN MADE TO PREVENT MY CAR FROM STALLING IN WATER PUDDLES. AFTER NOTIFYING MANUFACTURER OF INTENT TO FILE LEMON LAW, SERVICE DEPARTMENT HAS BEEN VERY COOPERATIVE. MANAGER SAYS IT IS NOW REPAIRED. *AK

HEAT BLOWER FAILED.

WHILE BRAKING THERE IS A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE, AND THE BRAKE PEDAL GOES TO THE FLOOR, CAUSED EXTENDED STOPPING DISTANCE, WHICH MAY RESULT IN A CRASH. DEALER REPLACED A BAR IN THE REAR BRAKES. PROBLEM STILL EXISTS.ALSO, DEALER IS GOING TO REPLACE PINS IN THE REAR BRAKES EVEN THOUGH THE NOISE IS COMING FROM THE FRONT OF THE VEHICLE. PLEASE PROVIDE FURTHER INFORMATION. *AK

AFTER PARKING VEHICLE IN DRIVEWAY VEHICLE DISINGAGED AND TRAVELED OUT OF PARK INTO STREET. DEAREL HAS BEEN CONTACETD. PLEASE PROVIDE FURTHER INFORMATON. *AK

MY CAR HAS BEEN IN THE SHOP NUMEROUS TIMES AND IT HAS NOT BEEN FIXED AS OF YET. THE LAST TIME IT WAS IN THEY REPLACED A PART, IT STILLED DIED ON THEM BUT THEY SAID IT WAS DYING BECAUSE OF THE PART AND IT WOULD BEING TO WORK AFTER THE CAR ADJUSTED TO THE NEW PART. THAT I FEEL IS VERY INAPPROPRIATE AND THE PROBLEM SHOULD OF BEEN FIXED, THERE RESPONSE DOES NOT MAKE ME FEEL SAFE WITH MY 18 MONTH OLD DAUGHTER IN THE CAR. ESPICALLY SINCE THE OTHER DAY THE CAR DIED AS I WAS TURNING A CORNER AND WE ALSO MOST WENT IN A POND. NOW THE COMPNAY WILL NOT EVAN CALL ME BACK.