Page 2 of 2 · complaints 51–57 of 57

2015 Ford C-Max complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Electrical System
Filed Jan 18, 201930,200 milesTX

CHARGING CORD OVERHEATED AND MELTED AT THE PLUG. RECALL IN PLACE ON THIS ITEM, BUT FORD SPECIFICALLY MENTIONS IN RECALL TO ENSURE CHARGING CORD IS PLUGGED IN TO DEDICATED AND UNDAMAGED/NON CORRODED OUTLET (IT WAS-UNTIL AFTER EVENT) AND NOT ATTACHED TO AN EXTENSION CORD (IT WAS NOT).

Electrical System
Filed Oct 6, 201738,173 milesNC

VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE AT ALL BUT THE SYSTEM WILL INADVERTENTLY SWITCH TO THE AUTO MODE. CONDITION IS EXTREMELY SPORADIC AND DIFFICULT TO REPLICATE MOST TIMES WILL HAPPEN WITHOUT THROWING A CHECK ENGINE LIGHT CODE. FORTUNATELY I DO HAVE A FEW INSTANCES WHERE A CODE WAS THROWN AND I WAS ABLE TO HAVE THE DEALER TAKE A LOOK AND MAKE SOME WARRANTY REPAIRS NONE OF WHICH HAVE RESOLVED THE ISSUE AS IT STILL COMES BACK IN THE SAME RANDOM FORM. ATTACHED ARE THE SEVERAL DEALER VISITS TO ADDRESS THE CONCERN AND AFTER SEVERAL VISITS, THE TRANSMISSION PUMP MODULE SEEMS TO BE A REPEAT ISSUE. UNFORTUNATELY NOT SURE IF THIS IS THE CAUSE OF THE MODES NOT HOLDING AS IT SHOULD.

Engine and Engine Cooling
Filed Sep 19, 201736,725 milesCA

DRIVING MY 2015 FORD C-MAX AND ALL OF A SUDDEN I LOSE POWER. I PRESS THE GAS AND NOTHING. I WAS DRIVING THROUGH A INTERSECTION AND HAD TO COAST TO THE SIDE OF THE RODE. BIG RED TRIANGLE SHOW UP SAYING "STOP SAFELY NOW". CAR HAS BEEN AT THE DEALER FOR 4 DAYS, THEY ARE TRYING TO FIND THE PROBLEM. I HAVE READ ONLINE ABOUT THIS PROBLEM WITH MULTIPLE FORD VEHICLES AND A RECALL WAS CALLED FOR THE FOCUS. I GUESS FORD IS TO BIG TO GO AFTER AND THE NTSB DRAGS THERE FEET LIKE NO OTHER. CALL FOR A RECALL ON ALL VEHICLES THAT "STOP SAFELY NOW'. WILL YOU WAIT UNTIL PEOPLE DIE TO DO SOMETHING!!

Unknown or Other
Filed May 22, 20172,100 milesTN

IT IS ACCELERATING TO FAST AFTER LETTING FOOT OFF GAS PEDAL.

Power Train
Filed Feb 12, 201740,000 milesFL

1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR COMPANY, GARY SMITH FORD AND OTHERS IN AN ATTEMPT TO HAVE THE CMAX TURNED OFF BUT WAS TOLD IT COULD NOT BE DONE. I THEN RETURNED OFFICER'S CALL AND ASKED THAT THEY GO TO THE PARKING LOT, BREAK THE DRIVERS WINDOW, AND PRESS THE START/STOP BUTTON TO TURN THE CMAX OFF. THE OFFICER CALLED ME BACK TO INFORM ME THAT WHEN THEY WENT TO THE LOT, THE CMAX WAS NOT RUNNING AND THE LIGHTS WERE OFF. 3. UPON RETURNING TO THE AIRPORT ON 2/8 I HAD TO USE THE KEY TO ACCESS THE CMAX SINCE THE BATTERY WAS DEAD AND THE GAS TANK WAS EMPTY. 4. A JUMPER BATTERY WAS USED AND FUEL WAS ADDED TO ENABLE THE CMAX TO RUN. 5. THIS VEHICLE HAS NUMEROUS INDICATORS, AUDIBLE AND VISUAL TO ALERT THE DRIVER IF EXITING THE VEHICLE WHILE THE CAR IS IN THE RUN MODE. THE EXIT FROM THE CMAX ON 2/2 WAS NORMAL. NOTHING WAS ON. THE LOCKING INDICATION WAS NORMAL AND NO LIGHTS WERE ON ( I KEEP THE HEADLIGHT SWITCH IN THE POSITION WHERE IF THE VEHICLE IS IN THE RUN MODE, THE LIGHTS ARE

Power TrainCrash
Filed Aug 15, 20165,000 milesCA

REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN BLOCKED IN FRONT. THESE CARS ARE PART OF A MEMBERSHIP BASED RENTAL FLEET, AND SHOULD BE HIGHLY MAINTAINED. AFTER CONTACTING THE EMERGENCY NUMBER OF THE FLEET LEASER, I WAS A FEW MINUTES LATER ABLE TO REENTER AND START THE CAR, AND THE REVERSE GEAR OPERATED PROPERLY. THE LEASER HAS PREVIOUSLY RAISED MY INSURANCE RATE BASED ON SMALL AMOUNTS OF DAMAGE TO A FLEET VEHICLE INCURRED WHILE PARKING. MY GUESS IS THAT THEY KNOW OF TE PROBLEM AND HAVE CHOSEN TO BLAME THE DRIVERS RATHER THAN THE MANUFACTURERS OR MAINTENANCE ENGINEERS.

Air BagsCrash2 injured
Filed Dec 17, 201510,000 milesNM

I WAS MAKING A LEFT TURN. I WAS STRUCK BY A VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE IMPACT WAS TO THE FRONT PASSENGER SIDE WHEEL. MY VEHICLE WAS SPUN AROUND 45 DEGREES IN THE OPPOSITE DIRECTION AND I WAS TOSSED AROUND IN THE VEHICLE WITH MY SEAT BELT ON. THE CARS COMPUTER DETECTED AN IMPACT SERIOUS ENOUGH TO INITIATE A 911 CALL. NO AIRBAGS DEPLOYED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford C-Max → · Every C-Max year → · How the figures are calculated →