1999 Excelsior-Henderson Hcx-Super X

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the child seat. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Child Seat1
000

What owners reported

Newest filings
Child Seat
Filed Aug 29, 2000GA

THE RETAINER CLIP USED ON THE 5-POINT HARNESS OF THE EVENFLO HORIZON V CONVERTIBLE CAR SEAT (WHICH IS THE SAME ONE USED WITH MANY OTHER 5-POINT HARNESSES) IS INADEQUATE TO PROTECT OUR CHILDREN. MY SON FIGURED OUT HOW TO UNHOOK THE RETAINER CLIP AT 9 MONTHS, AND AT 14 MONTHS DOES SO ABOUT EVERY 5 MINUTES OF TRAVEL. ONCE HE UNHOOKS THE RETAINER CLIP, HE IS ABLE TO SLIP HIS ARMS OUT OF THE STRAPS UNLESS I REHOOK THE CLIP IMMEDIATELY. THESE SEATS ARE MADE FOR CHILDREN UP TO 40 POUNDS (MY 14 MONTH OLD IS AN AVERAGE 23 POUNDS, SO WE EXPECTED MANY MORE MONTHS OF USE FROM THIS SEAT), BUT EVEN IF MY SON COULD BE CALLED AN ESCAPE ARTIST, SURELY THOUSANDS OF 2-YEAR OLDS HAVE FIGURED OUT HOW TO ESCAPE AS WELL. I AM EXTREMELY DISAPPOINTED IN THE INADEQUACY OF THIS RETAINER CLIP AND THE FACT THAT IT IS IN USE ON SO MANY CAR SEATS WHEN IT OFFERS NO PROTECTION IF THE CHILD CAN UNHOOK IT SO EASILY.

1 of 1 complaints, reproduced as filed.

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.