Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER INDICATED THAT THE PARTS WERE ON A NATIONAL BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
AXLE NUTS - 2013 DODGE JOURNEY, FELT AS THOUGH THE VEHICLE WAS GOING TO BUCKLE UNDER THE FRONT END, ESPECIALLY IF I HAD TO MAKE A SUDDEN STOP. I LOUD CLUNK TYPE NOISE WOULD ACCOMPANY THE JOLT FEELING. BEGAN OCCURRING MORE OFTEN, TO INCLUDE WHEN VEHICLE WOULD SHIFT. TOOK IT INTO THE SHOP THE FIRST TIME, AND THE ORDER WAS WRITTEN UP AS 'RE-TORQUE THE AXLE NUTS'. ISSUE CONTINUED, BUT WAS ALWAYS DESCRIBED AS 'COULD NOT DUPLICATE THE ISSUE'. AFTER NUMEROUS ATTEMPTS, I WAS TOLD THAT THEY HAD TO REPLACE THE AXLE NUTS AS IT LOOKS AS THOUGH THEY HAD BEEN COMPROMISED. I INFORMED THEM OF THE PREVIOUS FIX, AND WAS TOLD THAT YOU CAN NOT RE-TORQUE AXLE NUTS, THEY SHOULD HAVE BEEN REPLACED. THE DEALERSHIP TRIED TO MAKE ME PAY, AS IT WAS SOMETHING NOT COVERED UNDER WARRANTY UNTIL I BROUGHT UP WHAT THEY HAD DONE, SO THEY TOOK THE LOSS. I WOULD THINK THAT THE AXLE NUTS SHOULD HAVE NEVER BECOME LOOSE TO BEGIN WITH, AS IT SEEMS AS IF IT WOULD BE A HIGH RISK FACTOR IN LIABILITY. FIRST OCCURRENCE: NOVEMBER 2014 SECOND OCCURRENCE: AUGUST 2016
I CONTACTED THE MANUFACTURER/DEALERSHIP AT BOB CALDWELL ON MORSE RD IN COLUMBUS, OHIO. I WAS TOLD THREE SEPARATE TIMES THEY COULD COMPLETE THE RECALL REPAIRS AND EACH TIME I WAS THEN TOLD THEY CANNOT.
I TOOK MY CAR TO FIVE STAR DODGE IN WARNER ROBINS, GA TO HAVE THE RECALL (R61) REPAIRS DONE TO THE VEHICLE. WHILE THE DEALERSHIP HAD MY CAR THEY CALLED AND TOLD ME THAT THEY DID THE RECALL BUT MY ABS (ANTI LOCK BRAKE SYSTEM) LIGHT WAS STILL ON WHICH IS WHAT THE RECALL IS FOR AND THEY WOULD LOOK AT IT BUT IT WOULD COST ME THE DIAGNOSTIC FEE IF I DIDN'T GET THE REPAIRS DONE OR THEY WOULD CHARGE ME FOR THE REPAIRS. WHY SHOULD I HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT WAS RECALLED ON THE VEHICLE? I DON'T UNDERSTAND.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE INSTRUMENT PANEL LIGHTS BEGAN TO FLASH AND THE BATTERY SAFER MODE WARNING LIGHT DISPLAYED. THE VEHICLE BEGAN TO LOSE POWER AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,852.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
ALL CONTROLS FOR THE HEAT/AIR/DEFOG WILL NOT WORK. THE SYSTEM WILL NOT TURN ON. THIS PROBLEM WAS FIXED ONCE BY DISCONNECTING AND RECONNECTING THE BATTERY, BUT THIS NO LONGER WORKS. THIS WAS NOTICED UPON STARTING THE VEHICLE. I HAVE READ ABOUT NUMEROUS FAILURES AND SHORTS WITHIN THE MODULES THAT CONTROLS THESE SYSTEMS. THIS HAS CAUSED DIFFICULTIES OPERATING THE VEHICLE IN CERTAIN WEATHER BECAUSE THE WINDOWS FOG UP.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/16/16*LJ UPDATED 10/18/16.*JB
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/16* UPDATED 08/09/16.*JB
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.*JB
TL* THE CONTACT OWNS 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
PURCHASE DATE OF CAR WAS ROUGHLY 12/01/12. ON 08/23/15, THE VEHICLE WOULDN'T START AND I WAS TOLD IT NEEDED A NEW BATTERY, SO IT WAS REPLACED THE SAME DAY. PRIOR TO THAT, I WAS NOTICING STRANGE THINGS LIKE THE A/C GOING FULL BLAST AND I WASN'T ABLE TO TURN IT OFF, ETC. CAR WOULDN'T START AGAIN 12/07/15, AND I WAS AGAIN TOLD THE BATTERY NEEDED TO BE REPLACED. DEALER RAN DIAGNOSTICS AND FOUND NOTHING, BUT CHARGED ME $150. BATTERY WAS STILL UNDER WARRANTY WITH SEARS, SO THEY REPLACED IT AT NO CHARGE. BATTERY DIED AGAIN 03/20/16 WHILE SITTING IN A PARKING LOT IDLING FOR A WHILE. WENT ON VACATION FOR 10 DAYS IN SPRING OF 2016, SO VEHICLE SAT, AND I RETURNED TO A COMPLETELY DEAD BATTERY ON 04/05/16. JUMP STARTED VEHICLE AND DROVE IT A WHILE. VEHICLE WOULDN'T SHIFT DOWN WHEN GETTING ON FREEWAY AND WAS REVVING WAY TOO HIGH, THE INTERIOR LIGHTS WERE FLASHING, AND A BATTERY SAVER MODE MESSAGE APPEARED ON THE DISPLAY. I TOOK IT TO SEARS AGAIN ON 04/14/16 (IT HAD SAT FOR 2 DAYS AGAIN, AND WOULDN'T START, SO HAD TO BE JUMPED). THEY'VE HAD IT A WEEK NOW, HAVE RUN ALL KINDS OF TESTS AND THE ONLY THING THEY CAN DETERMINE IS THAT THE BATTERY IS DRAINING WHILE THE VEHICLE IS PARKED AND NOT RUNNING. SEARS IS GOING TO REPLACE THE BATTERY FOR ME AGAIN, BUT THERE IS CLEARLY A BIGGER ISSUE GOING ON HERE, AND I HOPE THIS IS RESEARCHED FURTHER. I ALSO SPOKE WITH A TECHNICIAN AT THE DEALERSHIP, AND HE ADVISED THEY HAVE NO RECALLS ON FILE FOR THIS ISSUE. AS AN ASIDE, WHEN RESEARCHING THE BATTERY SAVER
I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.
I RECEIVED NOTICE OF RECALL FOR ANTILOCK BRAKE SYSTEM FOR MY VEHICLE (VIN: [XXX]). I REQUESTED SERVICE FROM TRIANGLE CHRYSLER DE PONCE 2616 PONCE BY PASS PONCE, PR 00728 787-812-4025 THEY ACCEPTED THE VEHICLE FOR SERVICE, FEBRUARY 19, 2016 IN THE MORNING. IN THE AFTERNOON, THEY CALLED ME TO SAY THAT THE LIGHTS THAT INDICATED PROBLEMS WITH THE ABS SYSTEM WILL NOT TURN OFF IF A SENSOR IS NOT REPLACED, WHICH COST IS $115. I DONT AGREE AND ARE NOT SATISFIED BY THEIR EXPLANATION. I UNDERSTAND THAT IF THE PROBLEM OF THE RECALL CAUSED THE SIGNAL ADVICE, IT SHOULD BE REPAIRED. THEY SAY THAT THE RECALL COVERS THE MODULE BUT NOT THE SENSOR. I REQUESTED A REVIEW OF THE DEALERS DECISION TO MOPAR AND THEY NEVER ANSWERED. I AM INCLUDING THE DEALER JOB SERVICE, AND A PHOTO OF THE LIGHTS IN THE VEHICLE PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
IN DECEMBER 2015, I RECEIVE A LETTER FROM FCA US LLC REGARDING A SAFETY RECALL NOTICE. IN JANUARY 2016, AFTER RETURNING FROM A TRIP, IMMEDIATELY I CALLED THE DEALER WHERE I PURCHASED THE CAR AND ASKED THEM TO SCHEDULE A SERVICE APPOINTMENT. THE APPOINTMENT WAS ON JANUARY 18, 2016; NEVERTHELESS, WHEN I ARRIVED TO THE DEALER, THE TOLD ME THAT THE PARTS NEEDED TO FIX THE PROBLEM WERE NOT AVAILABLE AND THAT THEY HAD TO MAKE AN ORDER. SINCE THEN, I AM CALLING ALL THE WEEKS AND THE ANSWER IS THAT THEY HAVEN'T RECEIVE THE PARTS YET. MOREOVER, ONE OF THE SELLERS TOLD ME THAT NOT TO WORRY SINCE THIS RECALL IS NOT IMPORTANT. DEFINITELY, I AM REALLY DISAPPOINTED WITH THIS SITUATION. NOT ONLY THAT MY CAR HAVEN'T BEEN FIXED BUT ALSO, ALL THE TIME I HAD WAIST IN THE DEALER AND IN THE PHONE CALLS. FURTHERMORE, I AM MOVING FORM SAN JUAN, PR TO SOUTH CAROLINA TAKING MY CAR NOT FIXED. I WILL APPRECIATE YOUR INVOLVEMENT IN THIS SAFETY MATTER. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT SATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHEN DEPRESSING THE BRAKE PEDAL, A GRINDING SOUND WAS HEARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL AT 15 MPH, THE VEHICLE FAILED TO STOP WITHOUT WARNING. AS A RESULT, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD REPEATEDLY BEFORE THE VEHICLE STOPPED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER WAS CONTACTED BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND ENGINE WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
WHILE ON VACATION AND DRIVING IN RAINY CONDITIONS, WIPERS STOPPED MIDWAY ON WINDOW. MOTOR,WENT OUT. TOOK TO DEALERSHIP ON THE ROAD AND HAD NO PARTS,SO DROVE TO FINAL DESTINATION AND IT TOOK 4 DAYS TO EXPIDITE PARTS TO REPAIR CAR.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. AFTER THE CONTACT ENTERED THE VEHICLE, IT WOULD NOT START. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE BATTERY WAS REPLACED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,500.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE BUT IT WAS UNKNOWN FROM WHICH COMPONENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,200.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING OVER SPEED BUMPS, A KNOCKING NOISE EMERGED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT REMAINED TO BE REPAIRED UNDER WARRANTY. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR OVER A YEAR EVERY TIME THE VEHICLE WAS DRIVEN ON UNEVEN ROAD SURFACES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
CAR HAS BEEN SERVICED 5 TIMES IN THE LAST 9 MONTHS FOR THE SAME ELECTRICAL ISSUES. ALL 5 TIMES CAR HAS HAD A DEAD BATTERY IN THE MORNING, SOMETIMES ENOUGH TO HAVE DOOR LIGHTING/RADIO COME ON (BUT CAN'T START CAR) BUT USUALLY NO ELECTRICAL ACTIVITY AT ALL. DIAGNOSED AS A "BAD BATTERY" TWICE, A BAD ALTERNATOR ONCE, AND AN ISSUE WITH THE GLOVEBOX LIGHT THE 4TH TIME. CAR BATTERY WAS DEAD AGAIN 1 WEEK LATER AFTER THE GLOVEBOX "FIX". CAR IS KEPT INSIDE THE GARAGE AT HOME AT ALL TIMES. THE FIRST DEAD BATTERY HAPPENED IN APRIL OF '15, THEN AGAIN JUNE '15, OCTOBER '15, AND TWICE AGAIN JAN '16. SOMETIMES THE CAR WAS DRIVEN LONG DISTANCES THE DAY BEFORE, AND SOMETIMES IT'S SAT IN THE GARAGE SINCE FRIDAY.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/16/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 03/17/16.*JB
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 85 MPH, THE SPEEDOMETER FLUCTUATED FROM 0 TO 20 MPH AND THE BATTERY SAVER MODE AND ABS LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE RADIO FAILED AND THE HEADLIGHTS DIMMED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED. THE FAILURE RECURRED FREQUENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
OWN A DODGE JOURNEY SXT AWD 2013. RECEIVED RECALL NOTIFICATION R61/NHTSA RECALL 15V-675 ON DECEMBER 27, 2015 REGARDING POSSIBLE ANTI-LOCK BRAKE SYSTEM (ABS) AND ELECTRONIC STABILITY CONTROL (ESC) SYSTEMS FAILURE. I HAD AN ACCIDENT WITH THIS VEHICLE ON JULY 28, 2015 (REAR-ENDED ANOTHER VEHICLE, TRIED TO AVOID COLLISION, BUT VEHICLE DID NOT REACT AS EXPECTED) CAUSING A TOTAL DAMAGE TO THIS VEHICLE OF APP. $ 5,000. I HAVE 33 YEARS OF DRIVING EXPERIENCE AND NEVER HAD AN ACCIDENT UNTIL THAT DAY. I COULD NOT EXPLAIN TO THE INVESTIGATING POLICE DEPARTMENT NOR TO MY INSURANCE COMPANY WHY THIS ACCIDENT HAPPENED. I TRIED TO CONTACT THE FCA (DODGE) CUSTOMER SERVICE/RECALL CENTER, BUT DID NOT RECEIVE A RESPONSE YET.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHILE UNDER WARRANTY THE REAR PASSENGER AUTOMATIC DOOR LOCK STOPPED WORKING AND IT WAS REPLACED. AFTER THE WARRANTY EXPIRED THE PASSENGER AUTOMATIC FRONT DOOR LOCK STOPPED WORKING AND I PAID TO HAVE A NEW ONE INSTALLED. NOW THE DRIVERS SIDE REAR AUTOMATIC DOOR LOCK HAS STOPPED WORKING. WHEN THEY STOP WORKING THEY WILL NOT LOCK OR UNLOCK USING THE KEY FOB OR THE BUTTONS INSIDE THE CAR. EACH TIME THIS OCCURS THE ACTUATOR HAS TO BE REPLACED. SINCE KEEPING THE DOORS SECURELY CLOSED DURING A CRASH IS A MAJOR SAFETY ISSUE THIS NEEDS TO BE RECALLED.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS WHICH DELAYED THE VEHICLE TO START. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRICAL STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500.
THE TRANSMISSION STICK SHIFT DOES NOT LOCK IN POSITION ONCE YOU PLACE THE CAR IN DRIVE. I NOTICED THIS WHEN I WAS IN A PARKING LOT AND WAS LEAVING WHEN I ACCIDENTALLY BUMBED THE SHIFTER. IT MOVED TO NEUTRAL. MY WIFE SAID THIS HAPPENED TO HER ANOTHER TIME WHEN SHE WAS IN HEAVY TRAFFIC IN OUR TOWN. I CALLED THE DEALERSHIP AND WAS TOLD, THIS WAS THE WAY DODGE MADE THE JOURNEY AND THERE WAS NOTHING THEY CAN DO. THANK GOD WE WERE NOT TRAVELING AT A HIGHER SPEED.
CLIMATE CONTROL SYSTEM BLOWS HOT TO ONE SIDE COLD TO THE OTHER CANNOT BE TURNED OFF OR CONTROLLED
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE BEGAN TO JERK UNCONTROLLABLY WHILE THE ENGINE STALLED. THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING ) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA RECALL # 15V-431. RECALL NOTICE DATED JULY 28,2015 HAS NOT BEEN RECTIFIED. THE MANUFACTURER HAS INDICATED THAT THEY DO NOT HAVE THE PARTS TO MAKE THIS REPAIR,MEANWHILE THERE IS ANOTHER RECALL NOTICE, 15V-675, THAT HAS BEEN ISSUED. THE REMEDY STATUS TO BOTH NOTICES IS INCOMPLETE. IS THIS NOT PUTTING THE SAFETY OF THE OWNER IN JEOPARDY? HAS THE MANUFACTURER NOT HAD AN AMPLE AMOUNT OF TIME TO CORRECT AT LEAST ONE OF THESE PROBLEMS? THE FIRST NOTICE DATES BACK TO JULY AND IT IS NOW DECEMBER, ALMOST GOING INTO THE NEW YEAR. HOW LONG IS LONG ENOUGH?
I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 48 MILES PER HOUR WITH MY BABY IN THE CAR AND I TRIED TO SLOW THE VEHICLE DOWN FOR A YELLOW LIGHT MY BREAKS WOULD NOT STOP IT TOOK A HARD STOMP TO COME TO A COMPLETE STOP. ALSO MY CAR WILL NOT SHIFT GEARS IT JERKS WHEN DONE AND TAKES OFF VERY SLOWLY HARDLY PICKING UP SPEED. IT ALSO MAKES A KNOCKING SOUND AND VIBRATION WHEN YOU DRIVE AND AFTER YOU TURN THE IGNITION OFF
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL, THE RPMS INCREASED, AND THE VEHICLE LUNGED FORWARD. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING 35 MPH AND LESS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT AIR WAS ADDED TO THE TIRES BUT THE TPMS WARNING LIGHT REMAINED ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE AND WAS NOT ABLE TO PROVIDE A PERMANENT REMEDY TO REPAIR THE CONDITION. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND WAS WAITING FOR AN EXTENDED PERIOD OF TIME TO RECEIVE THE PART FOR THE RECALL REPAIR. THE CONTACT WAS UNABLE TO CONFIRM WITH THE DEALER, WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Dodge Journey → · Every Journey year → · How the figures are calculated →