2006 Dodge Durango complaints

COMPLETE FAILURE OF WINDSHIELD WIPER SYSTEM IN A NATIONAL RENT A CAR 2006 DODGE DURANGO DURING A TORRENTIAL RAINSTORM WHILE TRAVELING 60 MPH IN THE HOV LANE OF I-5 IN HEAVY TRAFFIC FROM LOS ANGELES TO SAN DIEGO. WE SUDDENLY COULD NOT SEE ANYTHING IN FRONT OF US, AND HAD TO CROSS 5 LANES OF TRAFFIC COMING FROM BEHIND AND BESIDE US TO GET TO THE SIDE OF THE ROAD (THERE WAS NO CURB ON THE INNER HOV LANE). WE NARROWLY AVOIDED GET HIT IN DOING SO, AND FEEL FORTUNATE THAT NO ONE WAS INJURED IN THE PROCESS. IT WAS WHAT YOU WOULD CALL THE "PERFECT STORM" FOR THIS KIND OF FAILURE TO HAVE OCCURRED, BUT I DID FEEL IT IS IMPORTANT TO MAKE SURE SOMEONE KNEW ABOUT THIS TO MAKE SURE THIS CAR AND ITS WIPER SYSTEM IS CHECKED SO THAT SOME OTHER FAMILY DOESN'T EXPERIENCE THE SAME THING WITH MORE DEVASTATING CONSEQUENCES THAN AN INCONVENIENT DELAY OF 3 HOURS. THANK YOU. *JB

I PICKED UP MY BRAND NEW DODGE DURANGO ON JAN 31ST. A SHORT TIME AFTER, I RECEIVED A CALL FROM MY DEALER, PARAMUS DODGE, REGARDING A SAFETY RECALL FOR ABS. I WAS TOLD TO SCHEDULE AN APPOINTMENT TO HAVE THE DEFECT CORRECTED. I SCHEDULED AN APPOINTMENT FOR MONDAY, FEBRUARY 20TH AT 10 A.M. AFTER SITTING AT THE DEALERSHIP FOR APPROXIMATELY 1 1/2 HOURS, THEY INFORMED ME THAT THEY COULD NOT PERFORM THE PROCEDURE BECAUSE THEY DID NOT HAVE THE RIGHT SOFTWARE THAT WOULD ENABLE THEM TO CORRECT THE CONDITION. IT IS QUITE TROUBLING TO ME THAT I WASTED TIME ON MY HOLIDAY TO HAVE THIS PROBLEM CORRECTED. ADDITIONALLY, THE DEALER COULD NOT PROVIDE ME WITH AN ESTIMATE OF WHEN THEY WILL BE READY TO DEAL WITH THE PROBLEM. MOREOVER, I CANNOT BELIEVE THAT CHRYSLER COULD HAVE A SAFETY RECALL AND NOT BE READY TO DEAL WITH THE RECALL. PLEASE LET ME KNOW WHEN AND WHERE THIS CAN BE RESOLVED. I AM LOSING PATIENCE. THIS IS A BRAND NEW CAR. *NM