2015 Dodge Dart complaints

The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

​(FIX INFO BELOW) The Issue: The ignition intermittently fails to rotate to the "OFF" position, locking the key fob in the column despite the vehicle being in "Park." This is a known flaw in the Dart’s sensitive electrical/shifter interface that can lead to total battery drain and theft risk. ​ ​<>Quick Fixes to Release the Fob<> ​I. The "Re-Park" Movement: Simply shifting gears is often not enough. Restart the engine, physically reverse the vehicle a short distance, then drive forward back into your space before shifting into park. The physical movement of the car is often required to reset the transmission sensor. ​II. The Twist: When you first park, try a quick, sharp twist to the "OFF" position immediately. Catching the system quickly sometimes prevents it from locking the fob. ​III. The Inward Firm Method: If already stuck, push the fob firmly inward toward the steering column (as if you are inserting your fob) while simultaneously twisting hard to the left. Repeat a few times before doing the re-park method to see if this will work for you first. Run/Acc>Off (be firm but if it doesn't work you're not trying to force/break it). ​<>Emergency Security<> ​If the tricks above do not work and you must leave your vehicle, you can still lock it and get back in. Make sure you apply your handbrake first just incase. - ​Physical Key Extraction: Locate the small release slide on the back of your key fob. You can slide the metal emergency key out even while the fob is stuck in the i

The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train). The contact stated that while turning off the vehicle, the key was difficult to remove from the ignition. The gear shifter was in park(P); however, the ignition switch remained stuck in the ACC position. Several attempts were required before the key could be released. The vehicle was taken to a local dealer to be diagnosed, and the vehicle was repaired; however, the failure recurred after the repair. The check engine warning light and the power train warning light were illuminated. The failure reoccurred over time. The manufacturer was contacted, but provided no assistance. The approximate failure mileage was 115,000.

Transmission shift cable issue, unable to use shifter to get car out of park. Dealership refuses to fix under recall and claims it's the manufacturers fault Dealership: Tomball Dodge Chrysler Jeep RAM Service Center, 23777 TX-249, Tomball, TX 77375 Dodge Dart 2015 VIN: [XXX] Recall: 19V293000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When i want to turn off my car, the key gets stuck in ACC and does not turn to off. The key wont turn all the way off gets stuck, even though I am in parking. I saw that their is a recall for this and their is no answer for this yet or remedy I mean. But it has been happening to my car every single day, every single time I drive and I am very scared for my safety. Especially when having kids or other people in the car with me.

I will be driving and there’s a click and suddenly no power just goes dead

There was a safely recall sent on Oct 9, 2025 and there’s no remedy by manufacturer and I am unsure of what to do now ?

The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

On my way home early morning I lost full function of my car. Luckily I was pulling into my home but my car would not go in any other gear but reverse. I could not properly put it in park or cut it off. Now it would turn on because it cannot shift into any gear. If I had made one more stop before heading home I could have been in a very bad accident or worse. This happened on 12/1/25. I immediately put on my parking break and chocked my wheels. I called the recall line for Dodge. We called several dealerships that are refusing to look at it the car because no repair is available. This recall notice was originally sent by email from CarFax in October and it's very serious. This recall notice should tell people not to drive the car but it doesn't. I finally receive a notice a few weeks ago by mail that says there's still no fix. On both 12/4 and 12/6 I called the recall line for resolution or a rental. Each time being told to contact a dealership and that I would hear back from something in 24-48hours. Each time I was also informed that nothing was actuallY being done to handle my case and it was just sitting but that whoever I was currently talking to would get it resolved. Today 12/9 I called again and was told the exact same thing. Only that today is was allegedly really assigned to something and i would receive a call back in a day. It's been nine days without a vehicle. I still have car payment for a car I now cannot drive due to no error of my own. I have taken all the ste

The contact owns a 2015 Dodge Dart. The contact stated that while her husband was driving approximately 50 MPH on the way to the residence, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the powertrain control module. The contact stated that the key had seized in the ignition, and the vehicle was left overnight with the mechanic. The vehicle was towed to the residence. The towing company determined that the shifter cable had detached. The contact later became aware of NHTSA Campaign Number: 25V674000 (Power Train). The contact had no other means of transportation and was unaware of the recall when the vehicle was purchased. The local dealer was not contacted. The vehicle had not been diagnosed or repaired by the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 140,239.

The contact’s son owns a 2015 Dodge Dart. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 121,000.

The dodge dealership had me to come in to reprogram my cars pcm(under Recall) because it was burning a quart of oil in less than 300 miles and getting extremely hot but now the engine has less oil burn as much as before but has less horsepower(tested by plugin meter) and has a ton of blowby that it blows oil out of drain plug there is no error codes or anything but the extended warranty test for a new engine isnt covered because they reprogrammed the pcm and to get a new engine under their extended warranty i would have to lose the amount of oil that i was previously before they touched the PCM they waited to show me the extended warranty after they reprogrammed it a year prior withholding that i could been eligible for new engine without catastrophic damage this car also has bcm 3 that has severe parasitic drain making the car unsafe all the way around on all 2015 models

The electrical has a parasitic drain and it puts so much strain on the car that it will shut down on highways and in idle surging and it has no error codes popping up at all it originally started happening July 12th 2016 but a lot of these 2015 dodge darts are having these issues and having shut downs in the middle of intersections-highways and so on that this needs to be urgently recalled I desperately need help with this i take care of my disabled mother by myself and this has been a issue with this car for a while and well documented at the dealership with no help or recourse

The vehicle’s gear shifter intermittently locks in the Park position, preventing the key fob from being removed from the ignition. When this occurs, the shifter must be manually wiggled back and forth to release the key. This malfunction poses a potential safety risk, as the driver may be delayed in exiting or securing the vehicle in certain situations. The issue occurs intermittently and has not yet been inspected by a dealer or service center. No warning lights or messages appeared prior to the malfunction.

I am the original owner of this vehicle and have used this vehicle as my primary vehicle that has been well maintained in excellent mechanical condition with no accidents. The issue is the continuous flexing of the wire harness routed from the truck to body opening which continues to wiring shorts and breakage resulting in failure of the rear back up lamps, rear taillamp lighting and back up camera operation. Failure of these critical safety related items provide increased risk of personnel injury and property due to loss of rear visibility to the vehicle operator along with disabling the back up light signature to warn surrounding vehicle traffic of intended backup maneuvering leading to personnel injury and vehicle collision. A caution signal of backup lamp outage appears on the instrument panel along with continued outage and flicking of the rear camera function. This wire harness has been repaired at the Chrysler Dodge dealership multiple times via a deductible warranty charged to vehicle owner, never resolving the failure from once again reoccurring. Recently the rear camera and backup lamps have again failed which the Chrysler dealership has identified as being within the previously repaired wire harness. Due to the multiple times the dealership has attempted to make repairs, the dealership service records now state the wiring failures can no longer be repaired due to the poor harness condition. These aforementioned safety lighting /rear lighting devices are no longer f

My car had a recall which was repaired with a previous owner in 2020 an the defeat is still active an the dealership is refusing to honor the service due to it being done I am currently homeless an currently rely on my car for basic transportation my car is stuck in reverse the key is stuck in the ignition an the power is draining in my batters causing more issues due to the issues related to the call that was repaired an now refract is still active

Hello my car has so many safety and risks the engine electric and transmission very dangerous please help

I just had the bushing cable fixed for the open recall issue. It is giving me a somewhat similar issue. I can shift to park, neutral, and reverse, but not drive. Cannot shift manually to drive either.

The contact owns a 2015 Dodge Dart. The contact stated that while driving at various speeds, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. In addition, there was an abnormal sound coming from the engine. The contact stated that while starting the vehicle, an abnormal sound was heard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The contact stated that the spark plugs, ignition coils, catalytic converter, and oxygen sensors were replaced. The failure persisted and had progressively worsened. The vehicle was taken back to the independent mechanic. The vehicle was diagnosed with DTC: P0304 (Misfire in Cylinder #4). The contact was informed that the catalytic converter was turning red from overheating. The contact stated that there was an abnormal fuel odor coming from the engine and entering the vehicle through the A/C vents. The contact was informed that the air-fuel ratio was off due to an imbalance. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

Recall 19V-293 Post Remedy Failure Recall was already performed previusly. Vehicle would not shift out of drive. Even when PRNDL lever was moved. Had to drive to dealer and have the Bushing replaced a secound time. In other had to have recall fix done to vehicle for a 2nd time. Should be added to Investigation ID: RQ25002

Vehicle was traveling northbound when green light turned red. Steady press of the brakes revealed the brake pedal had no travel. Pumped and held brake pedal to try to stop. Pedal gave way after vehicle entered the intersection causing collision with another motor vehicle. No warning lights or issues indicating the brakes may fail. The previous years of vehicle appear to have a recall specifically for hard brake pedal, but not the 2015.

Dodge has a recall U87 over pcm not letting car to start and many other problems i have a 2015 dodge dart sxt 2.4l MultiAir with same engine as the 2017 jeeps and others stated in the U87 recall and my pcm is going out my car will start intermittently and when the car won't start the pcm feels hot why are they not replacing the pcm in the 2015 and only 2017 and up when I'm having the same issue as described in the U87 recall, I need help with getting this fixed my car has same engine as the 2017 and up stated in recall and my car is having same problem as stated in the recall dodge needs to be accountable and fix all the pcm in every year that has the same engines as the 2017 cars in the recall it will cost me thousands to do myself for somthing dodge knew there was a problem with or they wouldn't of put a recall out for it but my year isn't in the new recall for the PCM replacement please help this is my only transportation. There was a W20 recall done on my car for a PCM update but didn't help anything and this recall was supposed to be for oil consumption either the update messed up my PCM or there is a bigger issue dodge isn't telling us that's wrong with PCM and come to find out the 2017 cars with same engine as my 2015 dodge dart has a PCM replacement for same problems I'm having with my 2015 dodge dart

The contact owns a 2015 Dodge Dart. The contact stated while driving on several occasions at various speeds, the engine revved up to an abnormally high RPM. The check engine and TPMS warning lights were illuminated. The vehicle was not diagnosed or repaired. Additionally, the contact stated that after shifting to park(P), the vehicle failed to turn off with the message “Shift to Park” displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 16,000.

Vehicle randomly stopped working 9 days after purchase. After a diagnose, It is the breaking of the shifter cable when trying to switch to drive.

Unable to remove key from ignition have to wiggle the gear selector to be able to remove key.

The check air bag light has come on in the dash back in the fall of 2024. I took it to Tacoma Dodge in Tacoma Washington to have it repaired on October 11,2024. It was determined that the ORC module was at fault and the part was ordered. I took the vehicle back on October 30, 2024, to have the part installed. I had to bring the vehicle back to Tacoma Dodge on November 5, 2025 because the air bag light had come back on. It was determined that the OCM module (seat weight sensor) was bad. I was notified on December 11, 2025, by Tacoma Dodge that the part needed was no longer available. I bought the car new in October of 20215, and it currently has 52712 miles on it. How can a manufacturer discontinue a part that is part of the SRS?

My car keeps going into neutral when I’m going down the interstate or highway with my eight-year-old in the car and I have to pull over and restart the car for it to go anywhere. There’s no warning it just does it. It says there are no unrepaired recalls on my car I bought it used, but when I looked up the recalls for the car, there were five and I know at least three of them are wrong with my car. Is there anything I can do to get these fixed? I am a single mother and I cannot afford to have it fixed. Is there anyone who can help me? To recall, I’m pretty sure it is wrong. On other Dodge darts was the transmission control module or something like that and my car is doing the same thing only it’s saying I don’t have a recall for my car. This happens on a daily basis.

The contact owns a 2015 Dodge Dart. The contact stated that after parking the vehicle and shifting to the park(P), the message "Vehicle not in Park" became displayed. Additionally, the contact stated that during the failure the vehicle rolled backwards. The cause of the failure was not yet determined. The vehicle was not yet repaired. The local dealer and manufacturer were not yet contacted. The failure mileage was 107,077.

I am having an intermittent, no communication with TCM, Active stabiliy control light comes on, the vehicle feels like it pops into neutral jarring the vehicle and once this happens i have code U0101 in PCM,ABS, ESM, BCM,IPC,RFH along with a U11C2 code in the PCM. also sometimes when this happens if i turn the vehicle off it won’t start again. I have not brought it to the dealership as i can’t afford it, but 2013-2015 dodge dart has a recall for the tcm because of the tcm bracket, causing almost ever issue my vehicle has. And i was told it is engine specific but the 1.4,2.0, and 2.4 all came with the same TCM and bracket. I aquired this vehicle 2 months ago and i have had the issue intermittently since i got it. i am a mechanic over 10 years and i have replaced the alternator due to the vehicle not starting after being parked. that seemed to fix the issue but several days later it happened again. then i had no issue with a no start again until today. I replaced all the star connectors due to having communication codes in so many modules. and oddly enough i had no issues for several days, then the ASC light came on and the vehicle jarred again but it only had a U0101 code in the ABS module and sometimes the PCM but no other modules and also the problem was not happening daily like before i would go several days without a issue i would clear the codes and had no issue the rest of the day. until today i just started the vehicle and while parked the light came on and i scanned it

The recall was for the PCM, which is the powertrain control module. Dodge reprogrammed it, but now my mechanic is telling me it actually needs to be replaced—and I’m being charged for that. I don’t believe the recall resolved the core issue, and I’m concerned the repair wasn’t thorough enough. I’d like to request that my case be escalated or reviewed for possible goodwill assistance or reimbursement. I have the VIN and documentation if you need it.

Every since July 12th, 2016 25,993 I’ve had this car checked for electrical problems at the dealership and they always say they can see the drain but they couldn’t help but the problem has been tracked down to the body control module #3 electrical that stays on drawing 1.5amps every second and surges and tons of other people have the same issue as me proof all over the internet also it leaks a ton of oil out of the pvc into the intake coating the map sensor making it idle rough

Car started to misfire and sometimes accelerate by itself ended up spending over to 3000 on mechanic and dealership to ended up have to rebuild the ECM because dealership after pay them close to 2000 said the ECM was discontinued so it was nothing they can do about it so my local mechanic ended up sending the ECM to be rebuilt and it worked but after spending over 3000 so this car need to be recalled and reimburse all this money spent

The contact owns a 2015 Dodge Dart. The contact stated while driving approximately 55-70 MPH and depressing the accelerator pedal, the vehicle lost motive power and shifted to neutral. The contact constantly depressed the accelerator pedal and the vehicle regained proper acceleration. The contact stated that the failure had occurred several times and was occurring within every 5-6 miles. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact stated that another dealer, Hoblit Chrysler Dodge Jeep RAM (333 Main St, Woodland, CA 95695); was contacted and confirmed that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was 80,000.

The contact owns a 2015 Dodge Dart. The contact stated that while the vehicle was parked, the gear shifter failed to function as intended. The contact stated that the key failed to release from the ignition. The contact stated that it took five hours to get the key out of the ignition. The dealer was made aware of the failure. The contact was informed that an unknown recall repair was performed in September of 2019, which involved the replacement of the shifter bushing cable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Dodge Dart. The contact stated while driving approximately 35 MPH and driving uphill, the RPMs became elevated; however, the vehicle was losing motive power. The contact stated that the accelerator pedal was not depressed during the failure. There was no warning light illuminated. The contact stated that the failure was intermittent at first but became a recurring failure. The contact stated that the vehicle was equipped with a manual transmission. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the clutch master cylinder and slave cylinder needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The contact had taken the vehicle back to the same independent mechanic and the mechanic determined that the flywheel and clutch plate needed to be replaced; however, the manufacturer did not offer the parts for sale and the vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Dodge Dart. The contact stated while the vehicle was being serviced at Jiffy Lube, the mechanic became aware that coolant was leaking from the engine onto the radiator. The vehicle was then taken to AAMCO where it was diagnosed that the valve cover gasket was leaking oil into the engine and onto the transmission. The mechanic also informed the contact that there was a cord hanging from the bottom of the vehicle but could not determine where the cord needed to be connected. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 148,000.

The contact owns a 2015 Dart Dart. The contact stated that while driving at various speeds the vehicle would not properly accelerate and a rattling noise was present coming from under the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not repaired. Also, after parking the ignition key could not be immediately removed from the ignition switch do to a faulty shift cable. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 140,000.

After purchasing the car used, the car got stuck in reverse and would not start or shift into/out of gear or park. The dealership determined that it was "shifter cable bushing broken out of cable eyelet" which we saw was on a recall list for these vehicles. Upon further investigation, we discovered that the recall work HAD been done while with a previous owner. However it appears that even the recall work has failed. The necessary part to fix the issue is on back order and more than one shop has confirmed that they are unable to get the part to make the repair. I spoke with a representative from Chrysler and they said that since the VIN doesn't pull up a recall, they won't help us with this issue. The car, which was purchased 6 days prior to the incident, now sits at the dealership and if it ever gets fixed will cost over $700 for repairs. Since it seems to be a failure of recall work, I'm hoping an investigation can be opened and that we and other owners could get some help with this.

I’ve noticed a few times where the key fob would get stuck in the ignition of the car when I turn it off, I would have to turn the car back on and sit it in for at least 5 minutes before the fob would come out. Then the bushing cable got disconnected, the key fob stopped working I had a buy a new one and I’m still having the same issue of the fob getting stuck in the ignition. The first this issue happened was in 2023 and it’s still happening, just found out that I can file a complaint about it

Key fob gets stuck in the ignition. I have to set in the car for about 10 minutes before it will release. I did take to have looked at and the ignition switch and fob was replaced. However, still doing the same thing. As I look on You Tube, I am not the only one having this problem with this car. I have been dealing with this issue and just finding out I can put in a complaint. I have attached copy of the receipt.

I have a back up camera as original equipment with the vehicle. For several years now, the camera will intermittently work. Many times, the camera comes on then quickly goes out. I have no picture to assist me when backing out of the driveway, the parking spot, or other situations. I need to crane my head, neck and body around to make sure the way is clear. I use the mirrors and even had my passenger get out of the car and assist in backing out of a parking spot. When I took the car to the dealership, I was told I would need to buy a new camera which costs hundreds of dollars. This week I found out there is a recall on Dodge, Jeep and Chrysler vehicles regarding the back up camera. However it does not cover the year of my vehicle which is 2015. I am wondering why my vehicle is not included. IS it because those model years are more likely not to be operating on the road??? Is it not still a safety issue? Please let me know what I can do. I like my car and it isn't junk yet.

Automatic transmission shifter cable bushing on transmission side failed for the second time. This is a recalled item for this make and model. It was repaired in 2019 but has failed again. Dealer told me they would not repair again. It’s obvious the material they use to make the bushing are prematurely failing do to heat.

I have a warning light on my car for P1065 and P1061 codes. These two codes comes and go away on their own. It usually occurs after starting the car and driving it for a few minutes. This causes the car to shake and slow down suddenly in the middle of the road. The car stops to shake only when I shut it off and turn it back on right away. Another issue is that my car key get stuck in the ignition sometimes after shutting it ofand I have to wait a few seconds for the key to come off or press the button on the gearshift handle a few times to make it come out. I wonder if this is related to the Transmission Shift Cable Bushing safety recall repair that was done a few years ago on dodge dart vehicles Lastly, I have been getting the "parking light out" warning messages on my car dashboard but all the light appears to be working fine. I have looked up these issues online and they appear to be common problems faced by Dodge Dart owners.

ECM causing car to accelerate

The brake booster failed mid drive leaving us without any braking assist, which means to stop the car, it took a lot longer to come to a stop which is a significant safety concern. There is a loud hissing noise only when applying the break. You can find air being blown out of the booster when you press the pedal. Brake assist is completely gone, so even keeping the car stopped while in drive requires significant pressure. Communicated with a local dodge dealership and they weren’t able to give an answer on the issue. This car shows that it was manufactured 03/15 There was a previous recall for this same model, but a year earlier. There does feel as if there is oil on the plunger of the booster. This was part of the previous recall. And as it says in the previous recall, there are no parts available to repair this. Recall: [XXX] Chrysler Group LLC (Chrysler) is recalling certain model year 2013-2014 Dodge Dart vehicles manufactured February 27, 2012 to January 23, 2014 and equipped with either a 2.0L or 2.4L engine. In affected vehicles, engine oil from the vacuum pump may seep into the brake booster, damaging a component within the brake booster. Recall consequence Internal damage to brake booster could result in a loss of brake assist, lengthening the distance needed to stop the vehicle and increasing the risk of a crash. Recall action Chrysler will notify owners, and dealers will inspect the brake booster grommet for the presence of oil. If no oil is found, the vacuum tube

Driving down the highway, I pushed on the gas pedal and my engine began to rev. I looked at the dashboard, and the dashboard showed I was in park. I looked down at my shifter, and the shifter was positioned in drive but the light on the column was showing I was in park. I was able to get pulled over and stopped. I moved the shifter into park and back into drive. Transmission remainder in park. I turned the car off and repeated the steps. The transmission remained in park. After the 4th attempt, I left the car off for more than a minute. The transmission finally shifted into drive. Less than an hour later, I was turning through a busy intersection, and the engine began to rev again. This time, the transmission did not show it was I park and the gear shifter was in the drive position. Due to not having enough moment to continue further, I wound up stopping in front of a car that was attempting to make a right hand turn onto the highway. This time, after putting the car in park and moving the shifter back into drive, the car engaged and I was able to move out of the way of the car that was trying to turn onto the highway. My safety was put at risk as momentum was the only thing that got me through the remaining part of the busy intersection. Going down the road or making a turn in a busy intersection and potentially being stuck in the middle of either is asking for a wreck to happen. At this point, I had only had the car for a week in which I bought it from the dealership and it

Service airbag system warning light comes on intermittently.

My car kept dying on me randomly flashing a light on my dash of a lightning bolt in between two curved lines. I researched it and it was saying that my throttle positioner was going out.

The ECM/Throttle Positioning System has been faulting for a while and only getting worse causing the car to just randomly steal with no power. Usually can shut off and restart car and itll be good for 1 min - 30 min you never really know. I got stranded in the middle of the highway and couldn't start my car after it died while driving down the road.

Ongoing issue of the key fob getting stuck in the ignition. You have to take the cover of the gear shift off and push the relay to release the lock in the ignition. This has been on multiple dodge darts that I have found. The key gets stuck and cannot get it out