I SUBMITTED A REQUEST FOR REIMBURSEMENT FOR THE CLOCK SPRING REPAIR (SAFETY RECALL) IN MY THEN 1996 DODGE CARAVAN ON JANUARY 28, 2003. I HAVE NOT HEARD FROM DAIMLER CHRYSLER SINCE. I HAVE TELEPHONED AND SENT THEM A SECOND LETTER REQUESTING REIMBURSEMENT BUT AGAIN HAVE NOT HEARD FROM THEM. I AM DISAPPOINTED AND FRUSTRATED THAT THEY TAKE THIS POSITION. WHAT CAN I DO TO GET THEIR ATTENTION. *NLM
1996 Dodge Caravan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
WHILE TRAVELING IN INCLEMENT WEATHER, WATER RAN DOWN INTO THE POWER ASSEMBLY WHICH CAUSED IT TO RUST. *JB
THE SEAT BELTS IN THE THIRD ROW OF THE VEHICLE DID NOT FUNCTION PROPERLY. *JB
GEN 3 SEAT BELTS! MY HUSBAND AND MY 16 MONTH OLD SON ARE EVERYTHING TO ME, WE HAVE A 1996 DODGE CARAVAN AND NOW I AM AFRAID TO DRIVE IT! PLEASE TAKE THE NECESSARY ACTIONS TO KEEP US SAFE. WE ARE REAL PEOPLE. *JB
A FAULTY CLOCK SPRING CAUSED THE AIR BAG TO ILLUMINATE. *MR *AK *NLM
WHEN THE BRAKES WERE APPLIED, THE VEHICLE VIBRATED EXCESSIVELY, THERE WAS A 2 SECOND DELAY BEFORE THE BRAKES CAUGHT. *JB
WHEN DRIVING UNDER ICY WEATHER CONDITIONS, WHEN THE BRAKES WERE APPLIED, THE ABS CAUSED THE VEHICLE TO PROPEL FORWARD BEFORE STOPPING. THE CONSUMER BELIEVED THE ABS WERE DEFECTIVE. *JB
ELECTRICAL - WINDSHIELD WIPERS, RADIO, STATIC ELECTRICITY WINDSHIELD WIPERS WILL START OPERATION WHILE ACTIVATION SWITCH IS IN "OFF" POSITION AT RANDOM WHILE DRIVING. WIPERS ALSO WILL START OPERATING WHEN EVER TURN SIGNAL IS ACTIVATED. THIS PROBLEM HAS BEEN ON-GOING SINCE THE PURCHASE OF THE VEHICLE IN 1996. EVEN THOUGH THIS PROBLEM WAS REPORTED BEFORE THE EXPIRATION OF WARRANTY, A REMEDY WAS NEVER OFFERED BY DEALER' SERVICE DEPARTMENT. STATIC ELECTRICITY IS A PROBLEM AT TIMES. UPON ENTERING VEHICLE ONE COULD EXPERIENCE AN ELECTRICAL SHOCK FROM TOUCHING DOOR HANDLE, STEERING WHEEL, ETC., RADIO/TAPE PLAYER MALFUNCTIONING OCCURRED QUITE OFTEN DURING FIRST FEW YEARS OF OWNERSHIP. WHEN REPORTED TO SERVICE DEPARTMENT, WAS INFORMED THAT WARRANTY HAD EXPIRED. SINCE THEN FM TUNER HAS COMPLETELY STOPPED WORKING. *JB
THE WINDSHIELD WIPERS FAILED WHILE DRIVING IN INCLEMENT WEATHER. *NLM THE BODY CONTROL MODULE WAS REPLACED. *SCC
FAILURE OF TRANSMISSION. *NLM
THE HORN WAS INOPERATIVE, AND THE AIR BAG LIGHT REMAINED LIT ON DASH. THE MECHANIC REPLACED THE CLOCK SPRING. MR SCC *JB
AFTER THE CONSUMER RECEIVED THE CLOCK SPRING RECALL (02V293000) THE VEHICLES HORN SHORTED OUT. THE DEALER CHARGED THE CONSUMER FOR HORN REPLACEMENT. *NLM
I PURCHASED MY VEHICLE USED, AND SINCE THEN, THE WINDSHIELD WIPERS CAME ON WITHOUT WARNING, AND AT THE ODDEST TIMES. ALSO, MY AIRBAG LIGHT TURNED ON AND MY HORN STOPPED WORKING BECAUSE OF IT. SUDDENLY, ABOUT 3 MONTHS AGO, THE CAR STARTED SMOKING. I TOOK IT TO GET IT SERVICED AND ASKED THEM TO CHECK THE SOURCE OF THE SMOKING. THE SERVICE MEN TOLD ME THAT IT WAS BECAUSE THE VEHICLE WAS BURNING OIL. I WAS TOLD BY OTHER MECHANICS, AFTER THE FIRE THAT I DESCRIBE BELOW, THAT IF THE VEHICLE BURNS OIL, THE SMOKE WOULD BE TEMPORARY, AND IT WOULD GO AWAY AFTER IT BURNS OFF. WELL... IT DIDN'T, AND THIS IS WHAT HAPPENED: ON APRIL 20TH, I PARKED MY CAR ON THE OUTDOOR PARKING LOT OF THE WHOLE FOODS MARKET, IN GLENDALE, CA. I HEARD AN ANNOUNCEMENT OVER THE PA, THAT THERE WAS AN EMERGENCY IN THE SOUTH PARKING LOT, AND THAT EVERYONE THERE SHOULD MOVE THEIR CAR. I WAS PARKED IN THE SOUTH LOT. ON THE WAY OUT, A LADY TOLD ME THAT THERE WAS A CAR ON FIRE, AND THE FIRE DEPT WAS ON ITS WAY. I CONTINUED ON MY WAY OUTSIDE, AND WHEN I GOT TO THE PARKING LOT, I SAW THAT IT WAS MY VEHICLE. THE FIRE DID NOT BURN THROUGH THE FIREWALL, BUT EVERYTHING UNDER THE HOOD WAS DESTROYED. THE FIRE DEPT FROM GLENDALE, SENT AN ARSON INVESTIGATOR, SINCE THE CAR WAS PARKED AND THERE HAD BEEN SOME CAR FIRES IN THE AREA. TURNS OUT, THE ARSON INVESTIGATOR TELLS ME, THAT THE FIRE WAS CAUSED BY SOMETHING ELECTRICAL. THE VAN DID NOT OVERHEAT. EVERYTHING SEEMED FINE, UNTIL THE THING CAUGHT FIRE ON SUNDAY. *JB
THE CONSUMER REQUESTED REIMBURSEMENT FOR THE REPLACEMENT OF CLOCK SPRING. THE DEFECTIVE CLOCK SPRING CAUSED THE AIR BAGS/HORN TO FAIL. *AK *JB *TS
THE CONSUMER HEARD A RATTLE IN THE ENGINE. THE CONSUMER WAS TOLD THE COVER IN FRONT OF THE ENGINE WAS REMOVED AND THE TENSIONER BEARING HAD FALLEN APART. THE TIMING BELT AND TENSIONER WAS REPLACED. THERE WAS A DELAY IN THE SHIFT, AND THE CONSUMER HAD TO TAKE HIS FOOT OFF OF THE GAS TO GET THE SHIFT UP. WHEN THE TRANSMISSION WAS COLD, IT WOULD DELAY ENGAGING IN REVERSE FROM PARK. SCC *JB
THE CLOCK SPRING WAS REPLACED PER INVOICE TO INSURE SAFETY. SCC *JB
REPLACED CLOCKSPRING BEFORE RECEIVING RECALL.
THE RUBBER O-RINGS FAILED PRIOR TO RECALL NOTICE 00V-268. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE REPAIRS. PH *NLM
THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
THE VEHICLES CLOCKSPRING ASSEMBLY SHORTED AND CAUSED THE AIR BAG LIGHT TO ILLUMINATE. PH *NLM
THE VEHICLES CLOCK SPRING FAILED WHICH CAUSED AIR BAG LIGHT TO ILLUMINATE. PH *NLM
THE AIR BAG CLOCKSPRING WAS REPLACED PRIOR TO RECALL NOTICE. PH *NLM.
THE CONSUMER EXPERIENCED A PROBLEM WITH THE CLOCK SPRING AND THE HEATER. SCC *JB
CLOCKSPRING FAILURE. ALSO, PERFORMED RECALL 895 REPAIRS OM FUEL RAIL SEAL. *AK
THE CONSUMER LEARNED THE GOODYEAR SPARE TIRE HAD STRUCTURAL CRACKS DUE TO RAPID PRODUCT DETERIORATION. *AK *JB
THE AIR BAG LIGHT WAS ON AND THE CRUISE CONTROL WAS INOPERATIVE. CONSUMER HAD CLOCKSPRING ASSEMBLY REPLACED PRIOR TO RECALL NOTIFICATION AND IS NOW REQUESTING REIMBURSEMENT. *TT *NLM
THE WHEEL BEARING SNAPPED, WHICH CAUSED THE TIRE TO WOBBLE, AND THE VEHICLE WAS DIFFICULT TO CONTROL.*JB
CONSUMER RECEIVED A SAFETY RECALL NOTICE TO REPLACE MINIVAN'S CLOCK SPRING ASSEMBLY. *DT *JB
THE CLOCK SPRING FAILED, WHICH CAUSED THE AIR BAG LIGHT TO ILLUMINATE.*AK *JB
WHEN THE VEHICLES GAS TANK WAS FILLED, GAS LEAKED OUT ONTO THE GROUND. WHEN THE TANK WAS HALF FILLED THERE WAS NO LEAKAGE. *NLM
THE SMELL OF FUEL FILLED THE VEHICLE WHILE BEING DRIVEN. THE CONSUMER STATED THAT THERE WERE PROBLEMS WITH THE FUEL PUMP. THERE WERE RECALLS THAT CORRESPONDED WITH THE CONSUMERS COMPLAINT(RECALL NUMBERS 99V216000, 00V268000). *NLM
WHILE DRIVING THE VEHICLES ENGINE STALLED, STARTED SMOKING AND LATER THE VEHICLE CAUGHT ON FIRE. THE DEALER WAS NOTIFIED. *NLM
THE VEHICLE LOST POWER. *JB
THE CLOCK SPRING WAS REPLACED, HOWEVER THE AIR BAG LIGHT CONTINUED TO COME ON. CONSUMER THEN RECEIVED A RECALL REGARDING THE CLOCK SPRING RECALL #02V293000 AND HAD IT REPLACED AGAIN. WHILE DRIVING, THE DRIVER'S AIR BAG DEPLOYED WITHOUT WARNING.*JB
THE POWER DOORS DID NOT LOCK.*JB
TRANSMISSION EXPERIENCING 2ND GEAR SLIPPAGE CAUSING HESITATION AND DEGRADED ACCELERATION WHICH IS A SAFETY ISSUE FOR ENTERING HIGHWAY TRAFFIC.
INTERMITTENT STALLING DUE TO ENGINE FAILURE. *AK A COUPLE OF MONTHS AFTER PURCHASE, THE VEHICLE SHUT DOWN WHILE IN MOTION. THE DEALER HAD THE VEHICLE ON MANY OCCASIONS AND CHANGED DIFFERENT ELECTRICAL PARTS AND THE PROBLEM COULD NOT BE FOUND. THE CONSUMER FOUND THE DEALER/MANUFACTURER WAS AWARE OF THE ELECTRICAL PROBLEMS IN THIS MAKE/MODEL. *SCC *JB
NO PARTS WERE AVAILABLE REGARDING THE RECALL ON THE CLOCK SPRING.*JB
THE VEHICLE HIT A GUARD RAIL AND FLIPPED OVER SEVERAL TIMES, AND THE AIRBAGS FAILED TO DEPLOY.*JB
DASH , SPEEDOMETER, TACH. AND ALL GAUGES. IN MY 1996 DODGE CARAVAN WENT OUT .THIS HAPPEN ABOUT THE YEAR OF 2000 AND HAD TO HAVE THE DASH REPLACED WOULD LIKE TO KNOW IF THERE HAS BEEN ANY OTHER COMPLAINTS. THE LOSS OF THE SPEEDOMETER SHOULD BE A SAFTY ISSUE I THINK.
THE WINDSHIELD WIPERS CAME ON BY THEMSELVES.*JB. *JB
WHILE BACKING UP, SMOKE BEGAN POURING FROM UNDERNEATH THE HOOD AND BURNED VAN COMPLETELY. PH
GRINDING NOISE FROM A/C COMPRESSOR UNIT. UNIT THEN LOCKED AND BROKE SERPENTINE BELT. CLICKING NOISE FROM PASSENGER SIDE DASH JUST AFTER STARTING STOPS AFTER APPROX. 30 SECS. TRANS DOESN'T CATCH RIGHT AWAY WHEN PUT INTO DRIVE.
WINDSHEILD WIPERS STOP FUNCTIONING IN THE MIDDLE OF THE WINSHEILD. THE WIPERS START FUNCTIONING AGAIN AFTER I OPERATE THE SWITCH AGAIN, BUT THEY START AND STOP CONTINIOUSLY. I HAVE HAD THE MULTI-FUNCTION SWITCH REPLACED (PROVEN NOT-DEFECTIVE AS PER DEALER), AND THE FAILURE STILL PERSISTS. IN FACT, IT SEEMS THAT EVERY CARAVAN OWNER I SPEAK TO HAS THE SAME PROBLEM.
CONSUMER STATES WHILE DRIVING THE VEHICLE WITHOUT WARNING THE VEHICLE WOULD LOSE POWER WHEN IT RAINS. CONSUMER STATES THE STEERING WHEEL WOULD LOCK UP. TS *DT
CONSUMER STATED VEHICLE'S POWER STEERING DOESN'T WORK. DEALER NOTIFIED. TS STEERING HARD TO TURN LEFT ESPECIALLY WHEN BACKING UP. *TT
WHILE DRIVING THE WINDSHIELD WIPER INTERMITTENTLY COMES ON WITHOUT WARNING CAUSING A DISTRACTION. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.
VEHICLES' WINDSHIELD WIPERS FRONT/REAR WORKS INTERMITTENTLY OR DON'T WORK AT ALL. THIS RESULTS IN POOR VISIBILITY, AND CAN CAUSE AN ACCIDENT. PH
WHILE DRIVING THE MOTOR CUTS OFF WITHOUT WARNING. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
WHILE DRIVING THE VEHICLE WOULD SHUT OFF. CONSUMER STATES THERE WOULD BE NO LIGHTS AND THE HORN WOULD NOT WORK. DEALER NOTIFIED. PH
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Dodge Caravan → · Every Caravan year → · How the figures are calculated →