2020 Custom Fire Freightliner M2

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 1 time.

What fails

Component	Reports		Crashes	Fires	Injuries
Unknown or Other	1		0	0	0

1 safety recall

Part 573 reports

Fuel System, Diesel › Fuel Injection System › Fuel Rail21V620000

Filed Aug 6, 20219 vehiclesCustom Fire Apparatus, Inc.

Defect. Custom Fire Apparatus, Inc. (Custom Fire) is recalling certain 2017-2021 Peterbilt 348, Freightliner M2, Kenworth T370, and T880 emergency vehicles equipped with Cummins L9 diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.

Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy. Cummins will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owner notification letters were mailed on August 9, 2021. Owners may contact Custom Fire's customer service at 1-715-294-2555.

What owners reported

Newest filings

Unknown or Other

Filed May 3, 2024OH

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2020

Year	Complaints	Recalls	Assessment
2021	0	1	Routine
2020 — this page	1	1	Routine
2019	0	1	Routine
2018	0	1	Routine
2017	0	1	Routine

Compare every Freightliner M2 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Aug 6, 2021. Source: NHTSA Office of Defects Investigation.